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USHER GUIDELINES 1. Do not bring a guest. Anyone not working must have a ticket. 2. Please do not have conversations with other ushers during the performance. Your undivided attention to the safety and enjoyment of our patrons is essential. 3. Know the location of all restrooms and exits. 4. Know where to locate the House Managers. 5. Your House Manager may have special late seating instructions. These procedures will vary by performance, so be sure to check with your House Manager regarding these policies. 6. NEVER leave your assigned area unattended. 7. Review the program book so you can be aware of any pauses or intermissions in the program. 8. Stay at your post during intermissions to answer questions and assist with traffic. 9. No food or drinks allowed in the theatres. There are certain exceptions – please consult your House Managers. 10. Try to prevent additional light and noise from entering the theatre during a performance by holding the doors as they open and close. 11. Pay special attention to the physically impaired. 12. In the event that a patron has a problem, notify the House Managers, who will handle the situation accordingly. 13. At intermission and at the close of a performance, do not open doors until the house lights come on. 14. Check your area for items left by patrons. If any are found, take them to the House Managers. 15. Check out with your House Managers before leaving the venue. 16. While on duty as an usher, please do not approach the box office staff regarding personal ticket purchases or performance availability. The in-person box office is located at the Charleston Gaillard Center, 95 Calhoun Street. Remember, your responsibility does not end when the curtain goes up. Often, there are late comers or other unforeseen problems that arise that you must handle.

Phone 843.724.1199 | Fax 843.720.1121 | Email

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2019 Usher Handbook  

2019 Usher Handbook  

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