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TABLE OF CONTENTS IS ON PAGE 3 To use this program just click on the category below that you want and it will take you to that page. This function will not work in MS Word version 6.0 or earlier. It was created in MS Word 2000, newer versions may or may not support this hyperlink function. You can scroll or page down to the different categories in any MS Word version. When you find a bullet comment you like simply copy and paste it into your document. From any category page you can return to this page by clicking on the "RETURN" at the top or bottom of each page. In MS Word 6.0 or earlier versions this function is not supported. You will have to scroll or page up. PRINTING: This is a rather large file and on occasion maybe difficult to print if your printer has trouble loading it all in its buffers. You may have to print the document in several pieces. For example; page 1 – 10, then 11 – 20 and so on. Many categories overlap so look through all of them to find useable comments. Many comments can become a negative comment by adding, "fails to" at the beginning. The same applies to making a comment a needs improvement type of bullet, by adding, "needs to improve" at the beginning. All the comments below say the same thing just in different formats. (For business purposes I believe using no name or pronoun seems most professional but it is up to you as to which way you prefer.) She shares information and resources with others to further the company's goals. Mary shares information and resources with others to further the company's goals. Mary shares information and resources with others to further our company's goals. Mary shares information and resources with others to further Acme International's goals. Shares information and resources with others to further the company's goals To further the company's goals she shares information and resources with others. Team member shares information and resources with others to further the company's goals. Ms. Smith shares information and resources with others to further the company's goals. She fails to share information and resources with others to further the company's goals. Fails to share information and resources with others to further the company's goals

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To use these bullets for self-assessments just modify the pronoun or names used and change the tense of the statement to apply to you (the first person). Three examples are below: "She frequently comes up with new and better ways of improving processes, methods, and procedures." This becomes, "I frequently come up with new and better ways of improving processes, methods, and procedures." "Mark has a full commitment to complete assigned responsibilities in a professional manner." This becomes, "I have a full commitment to complete assigned responsibilities in a professional manner." "His attention to detail allowed him to find several errors in new sales orders prior to delivery." This becomes, "My attention to detail allowed me to find several errors in new sales orders prior to delivery."

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TABLE OF CONTENTS If using MS Word 2000 or higher click on the topics to go right to it otherwise scroll to the desired page.

GENERAL RESULTS GOALS ATTITUDE SALES TECHNICAL PROBLEM SOLVING CUSTOMER SERVICE PRODUCTIVITY LEADERSHIP MANAGEMENT SUPERVISOR TRAINING LOGISTICS PERFORMANCE JOB KNOWLEDGE - COMPETENCY INNOVATION QUALITY DEPENDABILITY TEAMWORK INTERPERSONAL SKILLS COMMUNICATION INITIATIVE POTENTIAL PROJECT MANAGEMENT ETHICS SAFETY SHOP IMPROVEMENTS RETAIL EDUCATION HOSPITALITY – RESTURANTS EXECUTIVE MEDICAL MILITARY

Page 4 Page 7 Page 8 Page 9 Page 10 Page 12 Page 14 Page 15 Page 17 Page 18 Page 21 Page 22 Page 24 Page 26 Page 27 Page 28 Page 30 Page 31 Page 33 Page 34 Page 35 Page 37 Page 38 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 49 Page 50 Page 51 Page 53

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GENERAL

Above Average Her innovative ideas delivered solutions for numerous customer problems. Mark is the subject matter expert on billing issues. Excels in a fast-paced environment During this rating period he has continued to perform his duties in an outstanding manner. She conveys ideas persuasively in a concise, organized, and professional manner. Matt maintains a meticulous work area. Matt maintains a meticulous desk area. He has the ability to handle any and all tasks set before him. Conducted audits of the department's billing system locating numerous errors Frequently exceeds the position expectations Mark consistently exceeds the position expectations Mark strives on tight deadlines. Mary has brought favorable recognition to the company through her charitable work. Mark has brought favorable recognition to the company through his positive community involvement. Through her charitable work she has brought favorable recognition to the company. She has proved to be an indispensable employee. She has proved to be an indispensable member of the service team. She consistently performs at a level that is superior to most of her contemporaries. She was hand picked to participate in the sales presentation to a major national account. As an operations coordinator she is highly efficient. She displays high professional standards and competence. Mary's ability to perform under stress and to adapt to changes is outstanding. Mary has played a significant role in the day-to-day operation of this office. Mary has demonstrated an extremely high degree of professional proficiency. She exemplifies the company's values through her commitment to service and quality. She far exceeds expectations. His performance leaves little, if anything, to be desired and significantly exceeds standards. Cost cutting has been his forte. Mark distinguishes himself above his peers. She always works to overcome any obstacle she encounters. Mary is dynamic, flexible and adaptable to change. Her efforts are a major contribution to this department’s success. She takes on additional assignments without negatively affecting other work. His performance exceeds the requirements of the position. Average His job performance has shown steady improvement. She shows continuous and measurable improvement. He completes all his assignments on time with rare exception. He is well organized He follows instructions well. Mark always follows instructions. Shows interest and enthusiasm in his job.

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Demonstrates sound and mature judgment She usually meets position expectations Tom profits from lessons learned. Fully and consistently meets position expectations Supports the company's equal opportunity programs Always displays a professional, businesslike appearance. He contributed valuable input into the budget process. Mark always presents a professional appearance. Mary knows the organizations goals and helps to achieve them. Avoids burdening management with day-to-day details. Schedules and uses his time wisely. He is well respected by his colleagues. He is well respected by his subordinates and colleagues alike. Mary demonstrates a genuine pride in our company and products. She demonstrates and conveys a favorable image of our organization. Exhibits concern for the goals and productivity of this department. Handles multiple responsibilities in an effective manner Mark knows when to stop and ask questions and when to proceed. She demonstrates responsibility when performing her duties. She meets duty expectations for her position. He adapts to changing priorities and work demands. He has been versatile in dealing successfully with constantly changing conditions. He has been versatile in successfully dealing with manpower shortages. Effectively multitasks Mark always safeguards company property like it was his own. She demonstrates appropriate concern for her personal appearance. Mary always remains positive regardless of the situation. He is a well-rounded employee and an asset to this company. Always uses good judgment and common sense. He always manages his time and resources well. Mark builds trust with his subordinates, colleagues and superiors alike. She anticipates obstacles and defines alternative strategies. Mary represents the company in an effective, professional manner. Appearance and grooming are always in compliance with established standards. Mark seeks to dress and groom appropriately for all business occasions. Mary always keeps her supervisors fully informed of any potential problems thereby helping to avoid setbacks. He can always be trusted to represent the company well. Displays a neat, clean, and business-like appearance at all times. Below Average He has difficulty overcoming obstacles and getting results. On numerous occasions he failed to complete assignments on time. Tom allows minor obstacles to impede his progress. Tony fails to complete assignments on time. Improvement has been slow and unacceptable.

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Counseled many times on substandard performance He failed to follow instructions on several occasions. Robert frequently does not meet minimum position expectations His appearance frequently lacks professionalism. Organizational skills are lacking. It is often difficult for Tony to locate information or documents when required. He fails to demonstrate appropriate concern for his personal appearance. Frequently violates established appearance standards - often must be reminded of the dress policy. Tony's appearance and grooming standards are frequently too lax or inappropriate. Tony does not protect sensitive company information. On occasion he has passed company information to customers putting our negotiating position at risk. Represents the company poorly in most business interactions Jennifer adapts poorly to changing priorities and work demands. RETURN

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RESULTS

Above Average Through innovative management he accelerated the product modification project. Through innovative management he accelerated the completion of the billing system upgrade project by three weeks. Mary meticulously managed a $50,000 travel budget, reducing expenditures by $8,000. She had two suggestions adopted by the company through the suggestion program. Mary saved over 800 man-hours on three projects she implemented. His abilities as a leader have been demonstrated repeatedly with a large increase in productivity in his department. Mark's abilities as a leader have been demonstrated repeatedly, evidenced by the large increase in sales in his office. Mary takes ownership of her duties and produces outstanding results. The successful results of this department would not have been possible without Mary's contribution. Always delivers a superior work product. Mark's ability to assimilate new and complex information resulted in a quick product launch in our market. Mary developed a detailed call log to track re-occurring customer problems resulting in the implementation of company wide service solutions Mary always achieves optimum results. Average Mark suggested several improvements to the sales processes that enhanced our customer service. He utilizes all available resources to achieve results. Mark is results orientated. He identifies and establishes priorities that are results orientated. Demonstrates not only an aptitude for creativity but also achieves results with his contributions. Results may be adequate, but rarely optimal. Manages multiple assignments and completes them according to established schedules. Tom always achieves positive results regardless of the austere conditions and long arduous hours. Tom always achieves positive results regardless of the obstacles he is confronted with. Mark is focused on producing results. Mark's hard work produces positive results. He simplified the ordering process. Focuses on results Below Average At times his enthusiasm causes him to attempt to do too much resulting in incomplete tasks. Larry delivers a work product that frequently requires re-work. Results are usually sub-standard. Regardless of how much effort Tom puts into his work the results are frequently inadequate. Fails to finish tasks resulting in many projects partially complete awaiting further action. Tom is more concerned with the process and not enough with end results. RETURN

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GOALS

Above Average His planned objectives were achieved well above the established standards. Her planned objectives were achieved well above the established standards and accomplishments were made in unexpected areas. Achieved goals above the established standards All goals were met or exceeded in both quality and quantity of work. All aspects of the goal have been achieved - performance exceeded expectations Sets very aggressive goals and with little exception always achieves them. Average Mary always achieves her goals. Keeps employees focused on achieving goals Mary achieved all of her goals for this rating period. She achieved all of her objectives for this year. Mark achieved all of his established goals for this rating period. Mary achieved all of her established objectives for this rating period. Formulates realistic yet challenging personal goals and objectives Sets individual goals that support the company’s overall strategy Below Average Many goals were not met and were lacking in both quality and quantity of work. Little or no progress has been made toward completion of this goal. Tony failed to achieve all of his established goals for this period. Goals are rarely met and immediate improvement is needed.

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ATTITUDE

Above Average He is passionate about his work. Mary's positive attitude distinguishes her above her peers. Mark is highly motivated with an enthusiastic can-do attitude Mark tackles challenges with strong performance. Her positive attitude motivates others. Mark has adopted the attitude that the impossible is a challenge and the difficult is routine. She has the required commitment to excel in all areas of responsibilities. Average She accepts and utilizes constructive criticism. Displays an approachable manner Receptive to suggestions and constructive criticism Demonstrates perseverance in achieving company goals Exhibits a positive attitude, image and personal motivation He is always eager to learn and takes the time to understand all facets of his work. Demonstrates a positive attitude even during stressful situations She shares the company's values. Mary projects enthusiasm and commitment in all aspects of her job performance. Mark demonstrates a significant commitment to the organizations’ mission. She always has a very positive attitude in helping others and working toward company goals. Her positive attitude is indicative of her professionalism. Projects a very sincere and positive attitude toward his job Below Average Larry frequently loses sight of the company's commitment to customer satisfaction. She frequently complains about company policies. Tony's attitude is best described as an ""entitlement"" mentality. Frequently demonstrates a poor attitude toward customers, employees and the company. His attitude has a negative impact on others. Tony's negative attitude demoralizes others and adversely impacts the company. Tony lacks enthusiasm for company initiatives. Her negative attitude is indicative of her professionalism. Lacks the commitment necessary to raise his performance level

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SALES (Also see Retail)

Above Average Transformed a fledgling sales territory into a top producer Mark transformed a fledgling sales territory into a top producer. Mark is skilled at dealing with high maintenance accounts. Developed request for proposal (RFP) documentation that resulted in numerous winning proposals Assembled demographic and business data into a market opportunity model Developed rapport with potential clients resulting in significant sales increases. She identified several potential new customers through intense market research. She shows the potential to be one of the top sales producers. Mark has expanded his client base considerably. He has expanded his client base by 25%. Frequently goes the extra mile when appropriate to impress a potential customer. Sales performance is outstanding. Mark has perfected his closing skills resulting in extraordinary sales growth. Mary's enthusiasm and charisma make sales presentations memorable. Mark adapts his sales techniques to meet the varied needs of our customers. Developed a very profitable direct selling market where none existed before. Average Mark transformed a fledgling sales territory into a solid producer. Tailored a product presentation designed to address her customer’s needs Secured the Acme Company account by tailoring a sales presentation designed to address their needs. Her sales numbers consistently meet or exceed quota. Mary's prior planning facilitated successful sales presentations. His prior planning of required materials facilitated successful sales presentations. Mark's detailed customer research consistently identified the best potential sales contacts. Mark's detailed customer research consistently identified the best potential sales possibilities. His ability to persuade people opens up many opportunities. Mark reversed a downward trend in sales for his territory. Mark has built up long-term relationships with several customers directly increasing the company's profitability. Mark has built up long-term relationships with several customers directly increasing sales. His detailed market surveys have contributed to the acquisition of nine new accounts. Mary conducts persuasive one-on-one and group presentations. Her public speaking skills helped persuade several new clients to move to our firm. Mark's innovative research techniques have generated many new leads over the course of this rating period. Mark's persistence results in the continual development of new leads and revenue opportunities. Mary consistently pursues new business relationships and cross-selling opportunities. The delinquency ratio on his accounts is well below the company average. She reduced her expense account by 25% last year. Handles sales calls in a professional manner Handles sales calls with skill and sensitivity - often achieves successful results. His coordination of services to the customer has increased sales on numerous occasions.

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She projects a very positive image of the company to all potential customers. Mark's use of effective sales strategies has increased sales by 30%. He has exceptional knowledge of products and services, customer needs and sales strategies. Sales goals are generally met and often exceeded. Mary can be counted on to consistently produce. Mark reversed a downward trend in sales for his region. Below Average Occasionally unprepared or disorganized in sales calls and presentations Tony's sales presentations are not sufficiently planned and he often fails to gather enough information on the customer to prepare properly. Sales performance is sometimes acceptable but sales goals are not consistently met. Sales goals are rarely met and immediate improvement is needed. She lacks the product knowledge to effectively make sufficient sales. Fails to build long term relationships with customers resulting in disappointing repeat sales Fails to develop positive customer relationships due to insufficient follow through with the customer. Larry puts little effort into cold calling customers resulting in few new customer leads. Gordon depends almost entirely on additional sales to current customers, limiting any possible increase in customer base. The customer base in her territory has shrunk over this rating period. Is reluctant to share selling information and sales strategies with team members Randy is not persuasive in the use of selling skills resulting in poor performance numbers. Neglects day-to-day client contact in issues relating to previous sales, undermining future sales possibilities RETURN

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TECHNICAL

Above Average On several occasions, Mark has impressed customers with his technical knowledge. Terry is the subject matter expert on network issues. His systematic approach to solving technical issues produces excellent results. Mark's ability to solve the most complex problems has benefited this company immensely. On several occasions his ability to solve technical problems has saved the day. Mark's ability to troubleshoot system problems quickly has reduced downtime by 25%. Maintained system availability above 99.8% Provides excellent technical support to customers Mark created interface standardization and provided upgrade planning for the second-generation software package. Created new system standards for the merchandising systems He established new procedures for equipment maintenance that eased operation and troubleshooting. She established equipment documentation that eased operation and maintenance of the systems. He was selected over four other technicians to be the senior tech. Mark has solved engineering problems in complex equipment installation packages resulting in a savings of many hours of troubleshooting and downtime. Others see Mark as an expert resource on IT issues. Acts as a mentor on technology issues and applications Average Mr. Smith's technical ability and experience were instrumental in solving numerous engineering and installation problems. Mark's technical ability and experience were instrumental in solving numerous engineering and installation problems. His technical ability and experience were instrumental in solving numerous engineering and installation problems. Developed an effective network outage notification system to keep all employees informed of problems Mr. Smith's technical ability and experience were instrumental in solving numerous software problems He is quick to analyze technical problems and implement sound solutions. Serves as a technical liaison between the account team and the customer Tom has been a vital asset as a technical liaison between the account team and the customer. His attention to detail has maintained the network equipment in a highly operational ready state. John is rapidly making the transition between technician and technical supervisor. Successfully managed the day-to-day computer support and networking problems. Mark's ability to troubleshoot system problems quickly has resulted in reduced downtime. Completed conversion to MCI services within engineering defined time-line He worked the implementation of software modifications for the new billing platform. He completed the implementation of software modifications for the new billing platform. Mark suggested new criteria to test the merchandising system to its fullest extent. He stays abreast of new innovations in the industry. Mary accomplished several system upgrades with minimal downtime. Mary accomplished several system restorals with minimal downtime.

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His knowledge of the network has contributed greatly to the uninterrupted service provided by the IT department. His trouble shooting expertise was instrumental in the successful completion of testing and restoring circuits in a timely manner. Mary keeps all systems operating within specifications and with minimal downtime. Mary has maintained a switch with an increased subscriber load with no interruption. His broad knowledge of the information technology field has been an asset to this department. Always responds promptly at the time of dispatch to service calls. Demonstrates a high level of information technology skills and aptitude Mary's technical skills are well learned and applied. Continually looks for ways to improve the systems. Mark provides technical guidance to junior technicians. She always handles escalations and time critical issues effectively. Below Average She shows minimal interest in updating her technical skills. Larry is only able to solve basic technical issues and struggles greatly with more complex problems. He gets distracted by irrelevant technical details and misses the more obvious solution. On several occasions, while on-call, he has failed to investigate problems that were later found to be substantial outages. Frequently requires help troubleshooting problems. Becomes frustrated quickly when troubleshooting if the solution is not readily apparent Creates near unworkable software solutions to relatively minor problems Does not take preventive maintenance seriously, resulting in increased problems later Tony fails to document actions properly making it more difficult for other technicians working future problems. Larry does not always handle escalations and time critical issues effectively. RETURN

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PROBLEM SOLVING

Above Average He is unusually adept at formulating solutions to complex problems. On many occasions she has provided new approaches to problem solving that show initiative and innovation. He effectively responds to emergency situations in a timely and controlled manner - reducing potentially adverse consequences. Tom's problem solving ability produces many innovative solutions. Handles complex problems effectively - separates key issues and generates multiple solutions. Effectively analyzes complex information producing creative solutions. Excels in tedious research Average Mark has a disciplined approach to problem solving. Whenever problems were encountered, he correctly diagnosed and fixed the problem. She always follows up to ensure problems are resolved. Develops custom solutions to meet customer needs He foresees potential problems and responds quickly to solve them. Mary consistently seeks and offers innovative solutions to problems. He is very methodical in solving problems. Mark is typically logical and pragmatic in resolving problems. She identifies problems and consistently makes appropriate recommendations for resolution. Mark has demonstrated a solid ability to generate alternative solutions to problems. He effectively responds to emergency situations aiding in minimizing adverse results. Mark uses a systematic approach to problem solving that has been highly successful. His solid problem solving is reflective of thoughtful research. He consistently monitors problem areas and reacts effectively to minimize loss of output. Tom's problem solving ability resulted in numerous innovative solutions. He encourages everyone to contribute ideas to find solutions to problems. John places emphasis on solving problems properly and not just quickly. Below Average Tony only responds to problems when they become pressing. Fred allows difficult situations to escalate into significant problems. Looks to others to solve problems when the solution is not readily apparent Larry’s lack of problem solving ability restricts the tasks he can work independently. John places too much emphasis on solving problems quickly resulting in less then optimal solutions on several occasions. RETURN

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CUSTOMER SERVICE

Above Average Acme Company identified Jim as the reason they do business with us. Her superior customer service skills allow her to handle the most difficult customers with success. She was selected over five other associates to be the customer service troubleshooter. His untiring efforts to carry out assigned tasks have been instrumental in supporting and maintaining numerous large accounts. His intense desire to put the customer first is a great asset to this company. Mark pushes himself to the limits to achieve customer satisfaction. Customers continue to sing her praises whenever the opportunity arises. Mark inspires others to be responsive to the customer and to achieve positive results. Mark is a constant example to associates in performing customer service and handling difficult situations. Respond pro-actively to prevent and resolve customer service issues. Average We have received numerous compliments from customers on Mary's courtesy and helpfulness. His encounters with customers help establish long-term relationships. Mary always goes the extra mile to assist customers. Mary will always go the extra mile to help a customer. She will always go the extra mile to solve a problem for a customer. Mary has developed positive relationships with many customers. Mark is skilled at dealing with upset customers. Mary's effective guidance and her sound management of the call center provided highly reliable customer support. She provided excellent customer service to an increased subscriber load without interruption. Has an exceptional customer service attitude. Always greets and assists visitors in a professional manner. Mark's positive contribution to customer service is an asset to this office. His ability to work with customers to solve their concerns has benefited this company immensely. We have received numerous customer compliments on Mark's friendliness. On several occasions Mark's ability to solve customer problems has saved the day. Mary's telephone personality and friendliness allows her to deal with the most difficult customers. On several occasions, Mark has impressed customers with his ability to address their concerns. He always puts the needs of the client first. Her dedication to the customer results in all customer commitments completed on time and at the lowest cost. His desire to help the customer is a great asset to this company. Mary responds promptly to customer requests and questions. She demonstrates technical and business expertise when dealing with customers. He regularly seeks feedback to improve his department's service to the customer. Customer service is always first for Mark. The customer is always the top priority for Mary. He identifies and establishes priorities that are customer service orientated. Mary anticipates, understands and responds to meet customer needs.

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She always does whatever it takes to please the customer. She is a constant example to associates in how to perform customer service. Frequently goes the extra mile to serve the customer. Able to diffuse difficult customer situations smoothly He is attentive, concerned, and always polite with clients. Mary handles difficult situations with poise and professionalism. She is able to diffuse difficult situations in a positive manner. Mark responses to customer requests quickly and effectively. Responds to requests for assistance promptly and professionally His professional, courteous and attentive behavior is highly regarded by customers. Mary's rapport with customers is extremely positive. Customer needs are met in a timely manner. Below Average Tony fails to put the needs of the client first. Larry fails to put the needs of the client first resulting in lost accounts. She fails to put the needs of the client first, putting several accounts in jeopardy. His customer service performance is unsatisfactory. Customer complaints, curtness, or lack of attentive service is common. He is sometimes too casual and appears uninterested in the customer. Have received repeated complaints from customers in regard to Tony's inattentiveness, poor communication and his unwillingness to solve problems and provide assistance. Customer needs and requests are frequently not met. Chuck has failed to return customer calls on numerous occasions. Frequently makes the customer wait while she completes unrelated work. On occasion has complained in front of customers about co-workers and supervisors. Has presented the company in a poor light in front of customer RETURN

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PRODUCTIVITY

Above Average Her productivity is always one of the highest on the floor. Mary's productivity is always one of the highest in the office. He has championed several projects to increase productivity. He has championed several projects to improve the workflow. She was instrumental in designing a floor plan that achieves maximum productivity. Mark was instrumental in designing a workflow that achieves maximum productivity. Can successfully handle a multitude of tasks simultaneously Mary has strong multi-tasking skills. Average Mary consolidated several inventory functions to improve productivity. Mary consolidated several inventory functions to improve her departments’ productivity. He standardized the ordering process for new telecommunications services. He standardized the ordering process for new telecommunications services resulting in a much simpler process. He has increased the per unit margin on new sales by 2.7%. Mark reduced operating expenses by 15%. Mark's cost reduction efforts reduced operating expenses by 15%. Her cost reduction efforts resulted in a reduction in operating expenses within her department. His positive work habits ensure a high level of productivity. His solid work habits help ensure a high level of productivity. Mark has improved the efficiency and effectiveness of the business process. Mary enhances productivity in her department through teamwork, training and communication. Completes projects thoroughly, completely, and on or ahead of schedule. Mark increased productivity in his section by at least 15%. She uses work time productively. Mary consistently accomplishes more then expected. Incorporates a variety of techniques that expedites the completion of many assignments Mark simplified the ordering process, reducing the time by 20%. Below Average Occasionally has difficulty separating important and unimportant work tasks. Ms. Thomas’s productivity is frequently the lowest in the department. Most tasks take Paul longer to complete then his co-workers. Tom does not take due dates seriously causing most tasks to be completed late. Larry spends too much time socializing with co-workers resulting in low productivity. His lack of time management skills negatively impacts his productivity.

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LEADERSHIP

Above Average Motivated her department to exceed annual sales numbers Mary motivated her department to exceed annual sales numbers by fifteen percent. His department finished second in production increase across the entire company. His department finished second in production increase throughout the Midwest region. Her workers have brought into her vision. His public speaking skills command attention. His ability to motivate others fosters cooperation and teamwork. Mark takes calculated risks that promote growth and new discovery. Mark has strengthened the partnership between managers and employees to achieve greater results. She inspires others to higher levels of performance. He motivates his employees to higher levels of achievement through outstanding mentoring. Strong leadership is demonstrated during emergency situations through a calm, effective and proactive response. Average Motivated her department to meet annual sales numbers Ms. Smith's motivation and positive attitude ensured the sales team's success. Her motivation and positive attitude ensured the sales team's success. Shows a genuine concern for her staff Shows a genuine concern for those that work for her His department finished second in quality improvements. Sets stringent, yet achievable, performance standards for his subordinates She is responsible for managing multiple departments. He creates a positive energy among his subordinates. Exerts a positive influence on others Mark can be relied upon to exercise sound judgment even under strenuous conditions. Mark has demonstrated the ability to highly develop subordinates. Mark's genuine concern for his staff is reflected in their steadfast loyalty to him. He maintains clear standards for his subordinates. He prepared and implemented the budget for the HR department. She holds subordinates accountable and gives them the authority to do the assigned tasks. She planned, scheduled and coordinated the operational and maintenance activities for the systems department. Mark has a keen ability to find good employees through his hiring process. His ability to persuade others results in increased productivity by his staff. She has standardized the hiring process, producing a greatly streamlined process. Mary articulates her vision well. Mary articulates the company's position well. Mary delegates effectively. Ms. Smith delegates duties effectively. Mary effectively delegates duties to subordinates, creating a balanced workflow. Mark continued the development of his subordinates resulting in greater initiative in his department. Mark's development of his subordinates resulted in quicker problem resolution in his department.

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Mark's development of his subordinates resulted in less reliance on direct supervision and greater productivity within his department. Mark encourages individual growth and development of his staff. He constantly strives to develop the professional competence and standards of his subordinates. She is an aggressive leader who constantly seeks greater responsibility. He establishes clear goals and objectives for his staff. Mary develops confidence in her employees to be creative and innovative. She allows her employees the freedom to make decisions and act in the company's best interest. Mark gives clear and honest performance feedback to his employees. Always applies consistent standards for all employees. He encourages everyone to contribute ideas to improve the operation. Mark encourages creativity from his staff. Emphasizes information sharing to increase quality and productivity Involves staff in goals and objectives development Acts upon suggestions from her staff and provides timely feedback. Mark demonstrates a willingness to take appropriate risks. Conducts objective and constructive performance evaluations He recognizes and rewards members of his staff when appropriate. He successfully crafted and communicated a vision for excellence to his division. Mary deals calmly and appropriately with crises. He recognizes the contributions of his subordinates and rewards them accordingly. Mark advocates on behalf of staff to ensure that they have the appropriate resources and authority to meet their goals. He always recognizes the accomplishments of his staff. Anticipates and manages conflict insightfully. Tackles tough issues strategically, decisively and fairly He looks for common ground in discussions and uses persuasion creatively and effectively to achieve results. He is seen as a role model, contributor and a leader. Mary holds herself and others accountable to high standards. Mark encourages and mentors junior workers to improve their contributions. Mark is consistently regarded as an effective leader. Mary's leadership skills are consistent with the company's values. He acts as a role model by mentoring and assisting less experienced colleagues. Her decision-making is systematic and sound, covering related contingencies, consequences and alternatives. She treats her staff as partners in pursuing the company's goals. Mark motivates his employees to think and work independently. Decision-making is timely and astute Always maintains focus on management goals She is extremely detailed and able to prioritize objectives to achieve exceptional outcomes. Mark demonstrates adept skill in preparing to meet the short and long term goals and objectives of his department. My decision-making is systematic and sound, covering related contingencies, consequences and alternatives.

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Below Average Does not wish to be held accountable for his departments’ lack of productivity Fails to make timely decisions Fails to make timely decisions resulting in lost productivity He does not have leadership qualities. He does not display leadership traits. Tony's lack of leadership results in an unacceptable amount of unproductive time by his subordinates. His failure to give direction to his subordinates results in an unacceptable amount of unproductive time. Tony's hiring decisions have resulted in several bad hires. Larry fails to recognize contributions of others, seriously affecting the morale of his staff. His ability to lead is limited by a lack of effort and positive attitude. Does not always exercise sound judgment - his indecisiveness impacts operations negatively. His ability to guide others is limited due to lack of effort, desire, vision and positive attitude. Tony makes every task a priority eventually causing his team to disregard all priorities. He fails to address behavior and actions of workers that are inconsistent with organizational expectations and policies. Is frequently not focused on the organization’s goals Fails to recognize the accomplishments of his staff Shows favoritism to some members of his team causing morale concerns Allows friendships with some members of her team to affect her judgment in dealing with other team members Lacks the leadership to correct substandard behavior by his subordinates RETURN

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MANAGEMENT

Above Average Reduced the departments travel budget by $7,000. Reduced the departments travel budget by 35%. Her efforts to control costs have saved the company over $22,000 this year. She reduced over-time cost in her department by 25%. Her abilities to prioritize tasks resulted in a 35% reduction in over time. His superior management skills are reflected in outstanding employee relations and development. Budget deviations are non-existent or occur only with full management concurrence. Mark kept his department under budget by 7.6% during this rating period. She developed a budget that was within 5% of actual costs. Managed maintenance commitments in an expert manner His management of maintenance commitments resulted in a 20% reduction of service calls. Average Mark's ability to balance priorities and resource allocations while maintaining high service levels to customers has been a major asset to this office. Extremely conscientious in balancing priorities and resources while meeting all expectations and staying within budget She has the proven ability to balance priorities and resources to meet the demands of her position. Mary utilizes cost containment principles effectively, always staying within budget. She prudently tracks resource risks, forecasts potential problems, and effectively resolves concerns in a timely manner. Very consistent and effective at managing time, resources and priorities Mark effectively manages his budget to reduce costs and increase profitability. Always maintains focus on management goals. Demonstrates exceptional skill in projecting, developing, controlling and meeting budgets Budget projection, development, and control are sound and accurate. Budget goals are consistently met with minor exceptions. Ensured the fulfillment of all office needs, supplies and functions He kept his department under budget during this rating period. Below Average His performance is lacking in balancing service levels and controlling costs. Staffing, equipment and supply problems arise too often. Her cost cutting efforts have not measured up to other departments. His budget projections are frequently inaccurate and the budget is repeatedly not met. Tony's lack of budget controls and inattention to sound budgeting guidelines creates financial problems. Lack of attention to the planning process and inadequate skills result in below average performance. Her lack of planning has resulted in problems for the organization and do not meet expectations.

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SUPERVISOR

Above Average Her department always meets production schedule deadlines with no exceptions. Mark directed complex operations to support the factory move. Mary's efficient production scheduling avoids bottlenecks in the system. His shift scheduling always achieved a proper balance of staffing, fairness and employee satisfaction. He instills pride in his team and exudes maximum effort from them by setting the example. Employee motivation in Mark's department is excellent. She acts as a mentor to facilitate her subordinates reaching higher performance standards. Mark takes the time to immediately answer questions from his workers to keep them productive. Mark has the ability to highly develop subordinates. Average Her department always meets production schedule deadlines. Mary maintains clear standards for her shift. Her department always meets production schedule deadlines with few exceptions. She always enforces the standard operating procedures for her shift. He instills pride of workmanship in his crew. As the immediate authority in the field he can always be counted on to make the right decision. His effective guidance and sound management of his maintenance crew provided highly reliable service throughout this rating period. Mark is viewed as a consistent and fair supervisor by his staff and peers. He deals effectively with employee issues, performance concerns and problems. Employee performance is enhanced by the quality of her feedback. Always well-prepared and organized in managing interviews Mark handles interviews in a professional manner. Leads and inspires his workers to improve service to the customer. Mary leads and inspires her staff to increase quality and productivity. His ability to allocate resources helps to ensure effective operating results and cost management. He is very skilled in training others to perform their jobs. Mary's employees are well prepared and able to successfully perform their job duties. Mr. Smith is rapidly making the transition between worker and supervisor. His effective guidance and the sound management of his maintenance crew provided highly reliable communications. Her effective guidance and the sound management of her call center provided highly reliable customer support. Below Average Kelly's shift scheduling frequently resulted in staff shortages and employee dissatisfaction. Kelly's shift scheduling, on occasion, resulted in staff shortages and employee dissatisfaction. Employee motivation in Larry’s department is substandard. Diane avoids dealing with employee issues, performance concerns and problems. Somewhat inconsistent in providing feedback to employees: often prone to only positive feedback when constructive feedback is necessary. His department effectiveness is marginal.

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Tony fails to put an emphasis on clarifying instructions or information for his staff, resulting in lost productivity. On occasion his employees maybe misinformed or uninformed regarding company procedures. Larry fails to articulate directions and instructions clearly and effectively, causing confusion and frustration for his subordinates. Failed to create an inclusive environment within her department RETURN

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TRAINING (Also see Education)

Above Average Mark is an outstanding trainer of computer skills. Russ's enthusiasm for teaching is contagious among his students. Many of Mark's students have commented on the simplicity and effectiveness of his teaching techniques. Utilizing a creative and hands on approach, Tom delivered an outstanding strategic training and development program. He developed lesson plans to teach new employee orientation that are now used throughout the company. Mark takes it upon himself to learn our new products and the competition's and then teaches his coworkers. Mark possesses a depth of subject information and is flexible with the presentation formats. Her presentation skills are engaging and effective. Training sessions consistently achieve desired results. Mary is well received by students. Mary's enthusiasm and charisma make lessons memorable. Average Provides energetic contributions to the classroom setting Successfully trained a nine member office staff Mark has an innovative approach to training that gets results. She always receives positive end of class reviews from her students. She designed customized training programs targeting quality deficiencies. He designed customized training programs targeting customer service. Mark's on-site customer training is an asset to the company. Her on-site customer training has received positive reviews from the attendees. Her on-site customer training has received positive comments from the attendees. She cross-trained personnel in job duties that resulted in reduced supervision requirements and a savings in overtime. Mary trained personnel in automating work orders. He trains his personnel for maximum team performance. Mark has a creative approach to presenting subject matter. Demonstrates a high level of commitment to his employees in planning and meeting their career goals He has a keen awareness of organizational needs related to employee development. Mark works to mentor and support assigned staff in meeting career goals. Mary can effectively prepare and present a variety of information to diverse groups. She has demonstrated an exceptional ability to organize, prepare and present information. Her excellent subject knowledge results in superior teaching performance. His classroom presentations result in optimal student learning and achievement. Excellent subject knowledge strongly supports student performance. He teaches and assists new personnel in performance of their duties. Below Average His lectures lack variety in teaching techniques and could be better organized.

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Inadequate focus is directed toward employee education and development. Classroom presentations are sometimes lacking in organization and preparation. Larry shows little desire to conduct training and it results in substandard student learning. Carl does not always show the patience to teach inexperienced students. Students frequently complain that material was presented in a disorganized fashion. Many end of class reviews from the students are negative. Larry receives more negative reviews from his students than any other trainer. She is frequently unable to answer student’s questions because her knowledge of the class material is limited. His training method does not go much beyond reading slides to the class. RETURN

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LOGISTICS

Above Average Mark saved the company $2,200 by refusing to give up looking for a better bid for the press replacement project. She develops positive relationships with our vendors that prove to be quite profitable to our company. His expertise in inventory control has reduced errors by 25%. Mark's expertise in inventory control resulted in a 25% reduction of inventory on-hand. On her own initiative, Mary located a lower cost-shipping vendor resulting in a significant cost savings. Consistently demonstrates complete command of the negotiation process, including an understanding of the needs and resources of all parties. Average Successfully managed the distribution of installation material, allowing him to fill parts shortages for twelve projects Managed the distribution of installation material and filled parts shortages for twelve projects. Maintained 100% accountability of more then $200,000 of equipment Coordinates the filling of requisitions in a timely manner Mark can be counted on to find the best price on purchases. Mark always negotiates the best price on purchases. She develops profitable relationships with our vendors. His hands-on technical expertise aided immeasurably in design reviews and code testing. He located a lower cost-shipping vendor resulting in a significant cost savings. He overcame numerous logistical problems to complete the equipment installation project on time. On several occasions Mark has been able to find contract pricing alternatives that resulted in cost savings for our company. Mark's resourcefulness in finding contract pricing alternatives has lowered our cost on numerous occasions. Mary ensures just in time delivery of materials for the production line realizing a large savings from inventory reduction. Below Average His supply documentation is frequently inaccurate or outdated. Prior to inventories a great deal of time must be spent to get Larry’s area of responsibility ready. On occasion she fails to follow company supply procedures resulting in missing inventory items. Paul’s poor relationships with vendors discourage favorable price reductions for our company. On several occasions items purchased by Jennifer were found at a lower cost with other vendors. The largest write-offs of missing equipment occur in her area of responsibility. RETURN

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PERFORMANCE

Above Average Mark exceeds standards on a daily basis. Continually performs above his peers. She understands related jobs and operations within the organization. He aspires to the highest levels of excellence. Demonstrates a willingness to perform beyond expectations His performance reflects the highest standards of research, prudence and safety. Her work output clearly exceeds standards and normal expectations. Average Mark performs well under pressure. Mary proactively utilizes her understanding of company functions to effectively facilitate and promote company objectives. She is generally a good and consistent performer in all assigned areas. Mark put in many extra hours to solve a major customer’s system problem. On several occasions, Mark put in extra hours to solve customer problems. Mark has a full commitment to complete assigned responsibilities in a professional manner. He is consistently well prepared. He is able to handle any job assignment requiring strength and stamina. Mark always meets or exceeds deadlines and productivity goals. Never lets stress affect his job performance. Works independently and rarely requires supervision for assigned responsibilities. She is generally self-directed, requiring minimal supervision to complete tasks or assignments. Below Average The consistency and timeliness of her performance is problematic He is late on most suspense's. Her lack of concern for detail and following proper techniques results in a low quality work performance. Significant problems have occurred as a result of improper actions on Tony's part. Tony rarely goes beyond defined job responsibilities. His performance is slow or unfocused. Tony becomes consumed by challenges and is unable to complete his job assignments. Occasionally requires additional attention and assistance to complete work. Requires almost constant supervision Late on most suspense’s

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COMPETENCY – JOB KNOWLEDGE

Above Average His knowledge of computers has made him the departments’ resident expert. Due to his superior abilities, his talents are in great demand. Mary's superior customer service skills have made her the department’s ace. Coworkers seek his expertise. He worked with sales and operations to successfully enhance cost effective services and rationalize cost prohibitive services. Working with sales and operations he successfully enhanced cost effective services and rationalized cost prohibitive services. Submitted an idea to her supervisor that was implemented company wide Because of his immense knowledge he was hand picked to work on the quality initiative. Other technicians regularly seek Mark’s advice. Her outstanding organizational skills allowed her to juggle several projects and meet all deadlines. Mark's ingenuity allowed him to create a working prototype to evaluate the proposed changes to the product. Mary's product expertise was the source of information to solve a complex customer problem, thereby saving the account. Demonstrates a high degree of expertise and mastery in all aspects of her position Others see Mark as an expert resource. Her excellent job knowledge results in superior performance. His excellent job knowledge results in superior performance. Mark understands related jobs and operations within the organization and uses this knowledge to maximize his performance. Mark's understanding of related jobs and operations within the organization is a major asset to this company. Average Has become competent in the tasks and skills required in his job Mark decreased the number of complaints received due to incorrect order fulfillment. She possesses and demonstrates the technical know-how to complete her responsibilities Works with no supervision Works with little to no supervision He provided valuable input while working with the sales and operations staff on the 2004 budget. Mark has established a reputation for competence and reliability. Mark has established a reputation for competence by completing assignments well and on time. Mary's ingenuity results in surprisingly clever solutions. Is well informed on all phases of her duties Mark is constantly striving to improve his job knowledge. Sally is constantly striving to improve his knowledge of the metal stamping business. Mark's time management skills increase his productivity. He attacks problems with a tenacity that serves this company well. Mark attacks challenges with a tenacity that serves this company well. Attained and maintained 100% compliance with FCC rules and government regulations

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Mark has greatly increased his work knowledge over the course of the year. He has displayed an exceptional mechanical and electrical aptitude. His attention to detail allowed him to find several errors in new sales orders prior to delivery. His attention to detail, while preparing for this years audit, resulted in no major deficiencies. After taking over the responsibility for HR functions she brought all the required new-hire paperwork into compliance with company procedures. Through his untiring efforts he brought all the required new-hire paperwork into compliance with company procedures. She exhibits outstanding organizational skills. Mary demonstrates the knowledge and skills necessary to perform her job effectively. Her immense knowledge base serves as a resource that frequently assists others in their duties. Is well respected by his peers Mark constructs very solid, logical arguments to support his positions. He has consistently demonstrated an ability to learn on the job. Mary has demonstrated the ability to quickly balance priorities against work demands in both daily schedules and crisis situations. He seeks and welcomes new information and ways of performing his duties. He is consistently recognized for subject matter knowledge in his area of expertise. Her research skills are thorough and consistent Mark demonstrates an understanding of other company functions increasing his effectiveness. Has outstanding organizational skills; maximizes limited resources to create positive results. He possesses an excellent working knowledge of the industry standards. Uses her knowledge of the organization to identify needed resources where required. Mary has an extremely high commitment to increasing her knowledge and skills. Demonstrates a superior understanding of current trends in the industry Below Average He struggles with new concepts. Paul's poor time management skills result in missed opportunities. Does not demonstrate the necessary follow-through to be successful Tony lacks the knowledge and skills necessary to perform his job at a satisfactory level. His performance is below standards in a number of critical areas. Some areas of job knowledge are lacking, resulting in performance problems. Improvement is needed in meeting deadlines, tracking details and setting priorities. Most areas of job knowledge are lacking, resulting in significant performance problems. Some areas of job knowledge are lacking, resulting in performance problems. Does not show an interest in learning his job beyond the bare minimum necessary to function Requires almost constant supervision due to a lack of job knowledge RETURN

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INNOVATION

Above Average Demonstrates exceptional talents in creating new and effective processes and procedures She frequently comes up with new and better ways of improving processes, methods, and procedures. Mary demonstrates exceptional talents in creating new and effective processes and methods. Average Mary demonstrates an aptitude for creativity that has produced positive results. Seeks and achieves innovative solutions and continuous improvement. Mark seeks to effectively assimilate change into the working environment. He is supportive and proactive in effecting changes. He frequently comes up with new and better ways of improving processes and work methodologies. Generally produces good ideas. Mark always seeks and achieves innovative solutions and continuous improvement. Vigorously reviews systems, procedures and practices - making suggestions for improvement as appropriate. She has introduces some innovative Total Quality Management (TQM) concepts into her areas of responsibility. Below Average He makes no impact on improving his work methods. Demonstrates a general resistance to change Can adapt to new situations, but only when forced Tony frequently resists change causing problems and delays. Larry seems satisfied with the status quo and makes little effort to make improvements to his work processes. She makes no impact on improving work processes and methods.

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QUALITY

Above Average Mary has introduces some innovative Total Quality Management concepts into her areas of responsibility. Her attention to detail resulted in one of the highest quality ratings in the company. Her work quality exceeds standards and normal expectations. He established himself as the go to person in quality control. Championed many quality initiatives in his department Championed many quality initiatives to include tracking and reducing product returns Mark has successfully carried the load for his department while several positions remained unfilled. Working within her budgeted head count she increased her departments output by 15%. Mary's insistence on quality workmanship from her staff reduced defects by 50%. Mark's introduction of innovative quality controls resulted in a 40% reduction in the reject rate. Mark's refusal to accept anything less then perfection increased the level of quality in his office. Mary takes ownership of her job and it shows in the high quality results she produces. Her accuracy and attention to detail are exceptional. Mary's accuracy and attention to detail are exceptional resulting in virtually no errors. Mark instituted a pilot program of quality circles that has shown promise in our efforts to improve quality. Consistently produces a high volume of quality work. Work is above established standards in production, timeliness and consistency. Average Makes no mistakes or errors of any consequence Mark demonstrates a commitment to excellence at all times. Assignments are completed carefully and in full accordance with specific instructions. His grammar, punctuation and spelling are flawless in all written documents. His assignments are completed correctly with very few mistakes. Mark's precision work always produces the highest quality product. Her tireless efforts to achieve perfection in order fulfillment resulted in several months with zero errors. Mark's production levels rank with the best on the floor. Mark always delivers precision work Mark's work is always of the highest caliber. Her precision work on the monthly audits has allowed for constant 100% accountability. Mark always puts quality first. Mark has taken the quality program to heart resulting in measurable improvements. Mary strives for perfection in every order she processes. Mark strives for perfection in everything he does. She demands quality from herself and others. Mark processed status reports and client records quickly and efficiently during this rating period. Mary, while working within her budgeted head count, decreased the handling time for new order requisitions. He demonstrates a desire to produce quality work. Mark always submits complete and accurate reports. Mary always ensures that customer commitments are executed on time and within budget.

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Mary demands quality workmanship from her team. Mark is strongly committed to doing the job right the first time. He has instilled in his team the philosophy of doing the job right the first time. Always ensures that proper engineering practices are adhered to. He completes assignments in a thorough, accurate, and timely manner. He completes assignments in a thorough, accurate, and timely manner that achieves expected results. Mary regularly seeks feedback to improve her department's quality. Demonstrates ownership and pride in work performed Demonstrates commitment to excellence at all times Uses quality management techniques to continuously create new efficiencies She makes no mistakes or errors of any consequence He pays close attention to accuracy and detail. Mary always completes assignments in a timely and thorough manner. Keeps accurate records. Below Average His lack of effort resulted in several deficiencies on the inventory audit. His mistakes consistently hamper this department's progress. Makes occasional mistakes and errors, but they are not excessive and are corrected in a timely manner. Reports submitted by Tony frequently lack completeness and accuracy. Her commitment to quality is inconsistent. Tony does not typically produce a sufficient volume of work for allotted time or effort. Tony's lack of follow-through and unwillingness to complete tasks occasionally leaves team members to complete his responsibilities. Tony does not always follow instructions resulting in errors. Quality standards are not met. Larry produces a large quantity of work but of minimal quality. RETURN

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DEPENDABILITY

Above Average Mark has had a perfect attendance record over this rating period. She is usually the first one at the office. His response time to on call emergencies is incredibly quick. He successfully kept the department running during a time of manpower shortages. He maintained the system availability above 99.8%. Mark's maintenance efforts achieved system availability above 99.8%. Absences do not occur - attendance is perfect. She can be counted on to handle escalations and time critical issues effectively. Average Mark can be counted on to cover on call when assigned. He maintained an exemplary attendance record. Mark has shown a total commitment to making this company successful. She takes great pride in her work ethic. Works well without constant supervision Dependable in performing without supervision Mark had no missed days of unplanned absences. Paul had three missed days of unplanned absences. He can be counted on to cover on call when scheduled. His quick response time to on call emergencies has resulted in little to no impact on the customer. Mark can always be counted on to see things through to completion. Mark can always be counted on to give his best effort. Is willing to work under any condition Is willing to work outside under any weather conditions Is willing to work under harsh conditions Mark maintained fleet availability above 98.5% over this rating period. She can always be relied upon to get the job done. Mary takes ownership of her responsibilities and always sees them through to completion. He always makes appropriate arrangements for his absences. Rarely, if ever, misses deadlines or fails to meet schedules. He completes all his assignments on time. Below Average His numerous unplanned absences have hindered the departments’ output. Her numerous unplanned absences have disrupted the office workflow on many occasions. The inability to rely on Larry results in numerous missed opportunities. The inability to rely on Tony consistently hampers this department's ability to maximize its output. The inability to rely on Tony consistently hampers this department's flexibility. Tony cannot be counted on to see things through to completion. Does not always see assignments through to completion Absenteeism has impacted Tony's job performance. RETURN

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TEAMWORK

Above Average Mark can work and communicate effectively with a variety of personalities and across functional groups. Exerts a positive influence on fellow team members Mary motivates all those around her to excel. Through her leadership she has the ability to mold individuals into a highly productive team. Her team's accomplishments over this period have been remarkable. Team building is one of her greatest strengths. Employs highly successful team building strategies Excellent team player who creates a positive environment and greatly enhances productivity Diane thrives on the camaraderie of being part of a hard-working team. Average Mary always supports her co-workers in anyway possible. Mary demonstrates a cooperative spirit and a strong sense of teamwork. Has the ability to work in harmony with others. Fits in well in a team environment She puts the goals of the team ahead of her own. He creates a positive energy among his co-workers. He creates a positive energy among his teammates. Mark always takes the time to help and teach fellow workers with computer problems. Offers assistance to fellow workers to achieve the departments’ goals She shares information and resources with others to further the company's goals. She shares information and resources with others to increase the quality and productivity of this department. His actions foster cooperation and teamwork. Mary's positive attitude helps motivate her team members and co-workers. Is a team player in the achievement of the company's goals. She cheerfully helps others as needed. Mark understands the role of a team player. Demonstrates teamwork by willingly sharing job expertise Has earned a high level of trust among co-workers Mark functions as a valuable team member. Provides support, contributes suggestions, cooperates in problem solving and is responsive to team members. Works effectively in a team environment Below Average Mr. Smith sometimes lacks the willingness to work harmoniously with others. His attempts to mentor and assist personnel are not constructive or helpful. He does not actively participate in team functions without being asked. Shows disdain at being part of a team. Is unwilling to help others affecting overall team goals. Larry has difficulty working in a team environment. RETURN

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INTERPERSONAL SKILLS

Above Average Mark is skilled at dealing with high maintenance accounts. She has excellent interpersonal skills. She has the ability to build consensus. Brings conflict or dissent into the open and uses it to productively improve working relationships. Works extensively to create and preserve a diverse work environment. She proactively includes people from different backgrounds in operational and strategic planning processes. Reconciles differences without creating resentment. He has the ability to be persistent while remaining tactful. Her interpersonal interactions are always professional, courteous and ethical. Average Mary demonstrates a cooperative spirit and a strong sense of teamwork. He demonstrates a cooperative spirit. Mary articulates her ideas well. Mark conveys ideas persuasively in a concise, organized, and professional manner. Cooperates with other employees to get things done She maintains positive and constructive working relationships with her peers and supervisors. Establishes positive work relationships Can work and communicate effectively with a variety of personalities. Can work and communicate effectively with cross functional groups. Mary participates actively in meetings. He always shows respect for diversity and inclusiveness. Relates in an appropriate and productive manner with subordinates, coworkers and superiors Maintains harmonious and effective work relationships with co-workers Maintains harmonious and professional work relationships with fellow workers, supervisors and others Deals positively and effectively with coworkers and management Mark demonstrates respect for all individuals. Exercises courtesy, tact and respect when interacting with coworkers and customers He values inclusiveness and diversity in the workplace. Demonstrates effectiveness in interactions with others Mary demonstrates awareness of and consideration for the ideas, opinions and feelings of others. Mark has an awareness of cultural, gender, and ethnic sensitivities and a commitment to create an open and positive work environment. Mary is fully sensitive to cultural, gender, and ethnic issues in her speech and actions. Works well with people from different backgrounds in any work environment. She works to build cooperative relationships with others. Mark maintains a positive and constructive working relationship with supervisors and peers. Below Average Carl's attitude elicits very little cooperation from his colleagues. Tony participates very little in meetings. His lack of people skills foster resistance and resentment among his staff

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His lack of tact and poor communication causes problems working outside his department. Tony fails to show sensitivity to cultural, gender, and ethnic issues in his speech and actions. Creates conflict among co-workers from different backgrounds Refuses to work with people from diverse backgrounds His interactions with others are frequently not productive. Tony's lack of cooperation with coworkers erodes productivity.

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COMMUNICATION

Above Average Her communication skills are excellent. Marks listening and interpersonal communication skills strengthen others. Adept in providing both positive and negative communication in a straightforward but appropriate manner Tactful, but straight forward in dealing with others He keeps meetings short and on topic. Exercises exceptional perception and communication He demonstrates excellent perception of issues and communicates his position effectively. Exhibits charisma and a strong audience connection Presentation skills are engaging and effective. His written documents are exceptionally clear, concise and well organized. Always conveys ideas persuasively in a concise, organized and professional manner. Average Articulates directions and instructions clearly and effectively He effectively conveys information and concepts orally and in writing. She listens carefully and seeks clarification to ensure understanding. Communicates effectively in written correspondences Exhibits effective writing ability in reports and correspondences Her written documents are clear, concise, and well constructed. Mark has the ability to communicate relevant information effectively to team members and management alike. Information and instructions are given at an appropriate level for all to understand. She effectively keeps clients, superiors and direct reports informed based on their information needs. Provides explicit documentation Below Average He fails to listen and pay sufficient attention to instructions resulting in frequent mistakes. Poor verbal communication skills of listening and speaking impede job performance. Communication skills are inadequate or confrontational. Demonstrates little tact when dealing with others Frequently is impatient when asked to explain a job task to a co-worker. Lacks the ability to write effectively Writing frequently has grammatical errors along with spelling mistakes. RETURN

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INITIATIVE

Above Average Demonstrates an aggressive pursuit of methods to improve his job She demonstrates a take-charge initiative that gets results. Mark always finds something to keep himself busy. Mark is always learning the company's new products to stay well prepared. She prides herself in taking telephone calls immediately. He always finds ways to keep busy doing productive tasks. Her work ethic is above reproach. He has frequently worked extra hours to complete assignments. Mary took it upon herself to write job descriptions for all customer service positions. His initiative, resourcefulness and untiring efforts to achieve perfection in all his duties resulted in increase efficiency within his department. Mary is constantly seeking methods to improve her job performance and has made many sound recommendations to improve the overall efficiency of the company. Mark actively seeks additional assignments. Mark actively seeks additional assignments as evidenced by his assumption of a primary role on the quality improvement initiative. Mark has frequently learned new skills on his own initiative. Mary has on numerous occasions proactively initiated an activity beyond her current assigned tasks to improve the departments’ output. Takes the initiative in asking for additional responsibilities Mark questions current approaches and explores new, more viable ways to accomplish his objectives. Frequently works beyond expectations demonstrating exceptional initiative. Continually looks for situations that could be improved and takes initiative to reach solutions. Regularly pursues educational activities to improve his knowledge base. Mary constantly pursues educational activities related to her job functions. Average Mark suggested and implemented a new procedure for processing new sales orders quicker. Mark suggested an improvement in the sales order process that resulted in accelerated fulfillment times. On her own initiative, Mary assumed responsibility for managing the office-cleaning contractor. Mary took the initiative and reorganized the departments filing system. Takes the initiative to establish positive work relationships Seeks out opportunities for self-improvement Seeks out opportunities to improve her job Mark has the ability to initiate action without direction from others. She has the ability to initiate action without direct supervision. Mark works in the field with little or no supervision. Mark maintains a high level of productivity while working in the field with little or no supervision. He works independently to accomplish any task. He always keeps current with new developments in his areas of responsibility. She takes the initiative to be proactive and self-directed, Mary proactively takes the initiative to improve the effectiveness and efficiency of her work processes. His initiative is consistently at a high level.

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Mark continually looks for situations that could be improved and takes the initiative to get it done. Continually seeks to improve overall office appearance and organization. Mark initiated the customer services activities plan to combine services and automation. Below Average Ms. Spears rarely shows any initiative beyond her specified duties. Tony puts forth little effort to do anything beyond his assigned duties. Due to his lack of effort his full potential remains untapped. Tony produces little results when not directly supervised. His poor work ethic does not allow for him to work independently in the field. Because of his poor work ethic he cannot work independently in the field. New developments in his areas of responsibility seem to take him by surprise. Has little initiative in doing anything new or different. He rarely goes beyond assigned job responsibilities. Frequently resists work outside her perceived job description.

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POTENTIAL

Above Average She has unlimited potential to excel in positions of increasing responsibility and scope. Shows maximum effort directed toward realization of his potential. His intense desire for self-improvement will allow him to achieve any goal he sets his mind to. She shows unlimited potential to excel in positions of increasing responsibility and scope. Mark has excellent potential for future positions of increased responsibility. He has the potential and desire to perform at higher levels of responsibilities. Mary has the potential to be a supervisor or other management position. Her potential and capabilities exceed those of her contemporary's Mark can rapidly learn new skills. Average She has continued her personal and professional growth. Mark has made steady progress toward reaching his full potential. Mary has yet to tap her full potential. Mark has the potential to be one of the office's highest producers. Mark shows the potential to be one of the office's highest producers. He demonstrates the potential to be one of the office's highest producers. Mark maximizes his potential with dedication and hard work. Her positive attitude will take her a long way. She has the capacity for continued professional growth and effectiveness. His performance indicates a continual positive impact and sustained growth in the future. Mark's potential makes him capable of an even higher caliber performance. Demonstrates the capacity and desire to seek out greater challenges Mary fits well into virtually any assignment. Below Average Larry shows very little potential for advancement beyond his current position. Tony shows little potential for future positions of increased responsibility. Her lack of effort limits her potential within this department. Shows little desire to assume duties with increased responsibility

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PROJECT MANAGEMENT

Above Average His projects cost estimates are always within 5%. Mark's ability to estimate scheduling time within close tolerances is phenomenal. He delivered on an accelerated target date for the switchboard upgrade project. Excels in managing complex projects and balancing workloads to achieve results She keeps projects on-track through relentless follow-up and effective problem solving. Multiple projects and competing assignments are carefully managed and completed within established timeframes. Effectively manages all assigned projects bringing them to completion within prescribed timelines and meeting all of the project's objectives. Maintains effective control of simultaneous projects Accelerated the start of several projects resulting in early project completions Accelerated the start of the network upgrade project resulting in an accelerated completion date Average Mark ensures that projects are implemented in a timely manner and within budget. Due to his superior organizational skills, Matt's follow up on projects ensures on time schedule completion. Mary delegates projects effectively. Has successfully managed multiple projects Tom is responsible for managing multiple projects. Mark coordinated the requirements for the new switchboard installation. Has managed projects from start to finish while maintaining financial and operational metrics Mark has the ability to multi-task and manage several concurrent projects. His material and labor cost estimates for the factory expansion were within 6%. Her flexibility allowed the implementation of several projects on schedule and within budget. Coordinated project implementation to accomplish three high profile projects this year She keeps projects on-track through effective problem solving. Always keeps all involved parties fully informed of project status. She is responsible for managing multiple projects. Below Average His poor organizational skills result in inadequate follow up and missed deadlines. Tom's poor organizational skills results in missed deadlines. His poor time management skills resulted in numerous delayed project completions. Projects may not be completed on time because of a lack of commitment or inability to solve problems. Project stakeholders are sometimes not informed of the project's status. Projects are often left incomplete and never closed out. Larry fails to assign responsibility for project tasks causing many tasks to be completed late or not at all. RETURN

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ETHICS

Above Average Her integrity is above reproach. He displays a high degree of honesty, loyalty and integrity. She assumes full responsibility for her team at all times. Her honesty, trust and ethical behavior are exceptional in all business relationships. Demonstrates extraordinary ethical behavior His understanding and application of ethical guidelines and institutional policies is precise and insightful. Acts as an advocate for the rights and protection of his staff and fellow employees Average His personal behavior sets a good example for others. Mary will always tell you the truth. Always takes responsibility for her actions. Mark stands behind his word. Mark always keeps his promises to his clients and coworkers. Assumes full responsibility for her duties and assignments Mary is honest and trustworthy in all business dealings. Confidentiality is consistently demonstrated. Mark demonstrates a high level of ethics in dealing with both internal and external customers. She is an honest and trusted employee who understands the company's standards on ethics and tries to abide by the established guidelines. Below Average Tony fails to build trust with his superiors and coworkers. She blames others for her mistakes. Tony does not accept responsibility for his actions. Tony does not accept responsibility for his decisions. Larry has, on occasion, taken other’s ideas and work and claimed it as his own. Frequently blames others or does not accept responsibility for his actions.

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SAFETY

Above Average His department lost zero hours to accidents. His department had no lost time to accidents. Mark identified and corrected several safety concerns. His emphasis on safety resulted in no accidents or loss time in his division. His department had over 90,000 accident free miles during this rating period. Is fully respected as an expert in emergency situations Places great emphasis on creating and maintaining a safe work environment Safety is a demonstrated top priority. He is very active in finding ways to improve safety through more effective standards and procedures. His compliance with all established workplace safety policies and OSHA regulations is excellent. Average Mark identified and corrected two safety matters. Drove 24,000 accident free miles over this rating period Drove 24,000 accident free miles in 2002 Drove 24,000 accident free miles from March 2002 through April 2003 Mary enforces safety precautions in the working environment. Mary enforces safety precautions in a highly dangerous working environment. Mark committed no safety violations during this rating period. He is safety conscious in all his actions. His plans are always safety orientated. She observes safety standards in the workplace. Completely and effectively follows emergency procedures and guidelines. He takes steps to prevent accidents and safety violations and always reports unsafe situations. Mary shows leadership in promoting safety. She follows established procedures to correct unsafe conditions as observed. Safety procedures are consistently followed and accidents are rare. Understands and applies established policies and OSHA regulations. His emphasis on safety resulted in no accidents or loss time in his department. Mark insists on a daily safety briefing for all his teams. Below Average His department regularly has the most accidents within the plant. Tony committed two safety violations during this rating period. Seems unaware of safety problems and does not report or correct unsafe conditions. Tony acts in a reckless manner that threatens coworker safety. Safety is sometimes ignored in job performance. Accidents occur more often than the standard. Her department had several minor accidents over this rating period reflecting poorly on her safety record. Must be frequently reminded to wear safety equipment On occasion it has been necessary to remind John to wear required safety equipment. RETURN

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SHOP

Above Average Tom has perfected his fabrication techniques. Fabricates unique parts by interpreting drawings and specifications On several occasions Mark's ability to solve production problems has saved the day. Mark's precision work allows him to fabricate parts to the highest tolerances. She is adept at meeting critically close tolerances. She always meets production schedule deadlines with no exceptions. His knowledge of hydraulics and pneumatics has been instrumental in building the production line. He trains apprentice machine operators. Average He delivers precision work She is adept at meeting close tolerances. Mark insists on safety first in all work. Mark insists on safety first. She always meets production schedule deadlines. She always meets production schedule deadlines with few exceptions. His dexterity allows him to complete the most intricate solder work. His dexterity allows him to complete the most intricate projects. Meticulously maintained his machine resulting in no unscheduled downtime He keeps all machines operating within specifications and with minimal downtime. She always meets productivity standards. Always demonstrates full competence when using assigned equipment. Demonstrates full competence when using any machine on the floor The maintenance of his machine always meets standards. Is very conscientious both in terms of equipment maintenance and usage Materials and work areas are kept very orderly. His care and diligence in the moving and transporting of materials and equipment results in no damage She is always careful to maintain and operate her assigned vehicle in accordance with company guidelines and procedures. Mark is very conscientious with vehicle maintenance and operations. Mark is meticulous in maintaining his assigned tools and equipment. Below Average Occasionally uses equipment improperly causing potential equipment problems. Frequently misuses equipment or fails to maintain equipment in accordance with established standards. Her inattentiveness to vehicle maintenance caused major damage to a vehicle's engine. His work area is disorganized and rarely cleaned. Larry fails to maintain his assigned tools and equipment.

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IMPROVEMENTS

Neutral Should focus on expanding knowledge into other fields as related to the company Tends to hold on to workload rather than assign duties to others. Lacks experience and training in many job related tasks. His development is ongoing with expected greater results as he gains experience. Tony's performance has not yet reached an acceptable level due to inexperience and lack of training. Her leadership skills are adequate but further development is needed. He demonstrates a willingness to participate in performance improvement activities that enhance his job performance. Presentation skills are adequate but room for growth exists. Recommend Tony develop a variety of instructional techniques to increase training effectiveness. His efforts are frequently acceptable but could use some improvement. Below Average Improvement is needed in recognizing areas of responsibility. Cleanliness and neatness could improve. Needs to develop skills in problem solving and time management Tony needs to develop skills in prioritizing work assignments and time management. She needs to get a better understanding of the company's established standards. He is inattentive and unresponsive to suggestions for improving his job performance. He needs to be more supportive of a diverse work environment. She needs to improve the quality of feedback provided to employees - often prone to only positive feedback when constructive feedback is necessary. Job expectations have not yet been met. The ability to gather appropriate information before acting could be strengthened. Tony needs to increase his contributions to team efforts. Communication skills need to be refined. Improvement in organizational skills would be beneficial to increase productivity. Clearly out of shape and unable to meet the physical fitness demands of the job - immediate improvement is required. Needs to improve his project management efforts by prioritizing tasks more effectively Closing skills at sales presentations should be improved. Improvement with compliance to company policy is required. Tony could produce better-written documents by improving his spelling. His improvement has been slow and below standards. He has shown little to no improvement.

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RETAIL (Also see Sales)

Above Average She embraces a service mentality that results in outstanding customer satisfaction. Mark’s inventory management skills have resulted in an extensive reduction of stock shortages. Mary excels in developing relationships through direct customer contact. Mark strives to help customers with returns and exchanges enhancing overall customer satisfaction. He has a passion to serve the customer. Is an excellent people person, capable of dealing with customers at all levels. Willing shares selling information and sales strategies with team members Her ability to drive business at the store level using merchandising and selling skills is exceptional. Mark’s ability to drive business at the store level using merchandising and selling skills raised sales by 20%. Mary has creative marketing and advertising skills. Shines in providing outstanding customer service Her superior knowledge of cash register functions enables her to correct team member errors and problems. Sally is always willing to engage shoppers and answer questions and give assistance. Average He provides fast, friendly and accurate sales transactions at the cash register. Creates attractive and space efficient visual displays. He enjoys working with the public. Is very attentive to customer’s needs Mark uses a no-nonsense honesty to successfully promote our products to the public. Mary is an enthusiastic customer oriented sales professional. Focuses on delivering a positive customer experience Projects a positive sales attitude Embraces a flexible schedule including working evenings and weekends Can handle all types of customers with ease Cash register receipts always reconcile satisfactory. Below Average Tony lacks the temperament to work directly with the customer. His interaction with customers is non-conducive to increasing sales. Frequently keeps a customer waiting while attending to irrelevant tasks. Rarely serves customers when other cashiers are available. Is resistant to the flexible scheduling necessary for her position Frequently has difficulties operating the cash register independently. Struggles with anything beyond routine cash register functions On occasion Mr. Smith has been unable to satisfactory reconcile cash register receipts.

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EDUCATION (Also see Training)

Above Average Excellent subject knowledge results in superior teaching performance. Mark’s thorough understanding of curriculum components and related disciplines result in optimal student learning and achievement. Ms. Smith’s ability to effectively prepare and deliver lesson plans is outstanding. Demonstrates outstanding ability to organize, prepare, and present information. Her understanding and application of instructional techniques for students with special needs is exceptional. Mark’s enthusiasm and charisma make lessons memorable. She demonstrates outstanding skill in preparing students to meet the goals and objectives of the school. Ms. Smith elicits strong classroom participation. She uses a hands-on math instruction technique that has produced exceptional results. Professor Smith encourages classroom discussions of views contrary to her own. Professor Smith re-works his lecture notes before every course creating a more interesting presentation for him and the students. Average She demonstrates a thorough understanding of her subject area. His knowledge of the related curriculum strongly supports student performance. Students are effectively engaged in classroom activities and lessons. Mr. Smith demonstrates sufficient subject knowledge to acceptably perform required teaching assignments. Has an interesting style of presentation that students respond to positively. Her student’s performance meet established state and district curriculum as outlined. Mary’s teaching techniques positively impact students with special needs and different learning styles. Professor Smith readily admits when he does not know the answer to a question. Susan shows great enthusiasm for the subject matter. Promotes exchange of information among classmates He is very successful at using visual aids to enhance learning. Presentations consistently achieve desired results. Teaching skills and instructional techniques are usually effective. Encourages questions and classroom discussion He stresses the need to tie together the basic facts to improve conceptual linkages for the students. Mary effectively prepares and delivers lesson plans that meet the needs of diverse students. Presentation skills are engaging and effective. He can effectively apply of a variety of instructional strategies. Effectively applies instructional techniques related to learning styles for students with special needs. Assigns meaningful and relevant homework assignments She maintains a well disciplined and orderly classroom. Is well-received by students. She invites students to share their knowledge and experiences in the classroom. His lesson plans reflect foresight, and strategic vision. She organizes, prepares, and presents information effectively. Presentation format and instructional techniques meet the needs of a variety of students. 47

Lesson preparation and presentation meets the needs of most students. She has been very successful in encouraging her students to do additional reading. Emphasizes conceptual understanding of subjects taught. Ms. Smith successfully uses eye-contact with her students to elicit feedback. Responds to student questions in a positive manner Keeps her courses focused on relevant issues and concepts. Effectively uses discussion and assignments to reinforce student understanding. Encourages student participation His teaching techniques minimize the amount of rote memorization required of the students. Aids understanding by keeping his presentations focused on a few main points. Bob will demonstrate a point whenever possible as opposed to only providing an explanation. Prepares meticulous class outlines. Susan encourages class discussion. Below Average Some areas of subject knowledge are lacking. Difficulties in covering assigned curriculum have been observed. Many areas of subject knowledge are lacking, resulting in significant student performance problems Ms. Smith’s ability to effectively prepare and deliver lesson plans needs improvement. His lesson plans often lack clarity. Is limited in the variety of instructional strategies she can apply. On occasion he has difficulty organizing, preparing, and presenting information. Mr. Smith lacks flexibility in presentation format and instructional techniques to meet the needs of a variety of students. His students tend to not be engaged in classroom activities and lessons. He attempts to include too many points in his lectures diminishing the ability of his students to retain the information. Frequently her lesson plans lack organization and clarity. Teaching skills and instructional techniques needs immediate improvement. His presentation style fails to meet the needs of many students. Classroom presentations are sometimes lacking in organization or preparation. Ms. Smith’s instructional strategies are limited to repeated formats. Teaching skills are poor and presentations frequently lack organization or preparation. He displays little effort to develop a variety of instructional techniques. Her student needs and learning styles are not being addressed Presentations occasionally fail to achieve desired results. On occasion his attitude discourages questions from students. His teaching demeanor discourages classroom discussion. Is frequently impatient with students who ask questions RETURN

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HOSPITALITY - RESTAURANTS

Above Average Unwavering focus on the customer Excels in guest service and problem resolution. Mary excels in event planning and coordinating customer requirements. Plans creative and innovative menus He anticipates member’s needs and initiates action to ensure a positive experience. Her friendliness and attitude has helped to build a loyal customer base. Enhances the dining experience with his outgoing personality Mark seeks to provide an exceptional dining experience for our clientele. Mary is an upbeat server who has a passion for guest service. Absolute guest satisfaction is her highest priority. She takes exceptional care of our guests. Average Mark is a customer-focused worker who prides himself in creating a great dining experience. She communicates well with guests. Has a passion and desire to excel in the culinary arts. Creates a friendly atmosphere at the blackjack table Creates a friendly atmosphere for the guests Strives to always achieve customer satisfaction Mary responds to customer needs and inquiries in an efficient and expedient manner. Maintains a service-focused approach Reservation errors are almost non-existent. Mary’s travel planning and concierge services are always comprehensive and successful. Strictly adheres to food processing safety standards. Mary thrives on the personal interaction with the customer. Passionate about customer satisfaction Is dedicated to upholding our restaurant’s high standards of excellence Below Average Her interaction with customers is non-conducive to customer satisfaction. Shows little interest in achieving customer satisfaction Puts forth minimal effort to achieve customer satisfaction Customers frequently complain of reservation errors when booked with Larry. On occasion Tony has failed to follow food safety standards. Mistakes with orders happen frequently. Larry is hesitant to serve tables assigned to other servers or help remove dishes. He struggles with the fast pace of the restaurant business. Menu items are not always consistently prepared. RETURN

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EXECUTIVE

Above Average He increased gross margins for all product lines. Mark excels in developing talent resulting in a dynamic sale team. His guidance and coaching to both operational managers and project leaders has increased productivity 22%. Delivered high-level insights and recommendations for program improvements. Unwavering demand that managers focus on the customer as well as implementing process improvements Improved customer satisfaction by implementing and conducting quarterly business review meetings with all clients. Mark’s team approach to management fosters consensus building and employee ownership. Her strategic planning and program development expertise has broadened our product base considerably. Provided outstanding vision and leadership enabling the company to grow even in a down market. Developed a vision statement that reflects realistic goals and objectives. Average Successfully managed the cost and financial performance of assigned stores to meet profit targets Guided management teams in developing appropriate strategies that met profit goals Developed the readiness of staff to meet succession needs of the district, region and company Maintained gross margins as defined by the corporate office Meets revenue and budget expectations Ms. Smith successfully drove cross-functional projects. Meticulously overseen the company’s public filings with the SEC ensuring 100% compliance. Provided sustained leadership throughout the product development cycle for three new products. Robert managed financial resources effectively, reducing costs by 10%. Developed an institution-wide strategic plan for technology that enhanced the effectiveness of the information technology systems. Ensure all directors met the targeted financial objectives set for them. Successfully develops creative strategies Below Average Mr. Smith failed to meet financial performance standards for his division. Year over year profitability fell during this review period. Cost increased significantly over last year during this rating period. Poor strategic planning and day-to-day management have resulted in numerous crisis situations. Several of his managers failed to met the targeted financial objectives set for them. RETURN

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MEDICAL

Above Average Rapport with patients, families, and caregivers is extremely high. Demonstrates a superior understanding of medical techniques and current trends related to area of practice Demonstrates significant leadership in identifying problems and clinical issues Mark is extremely knowledgeable regarding the current body of medical research related to his area of practice. Superior nursing skills are exhibited in all assigned duties and applications. Because of her expertise repeat patients request her to administer injections. Is a mentor to other medical personnel in the completion of nursing duties. Strong leadership is demonstrated during emergency situations through calm, effective, and proactive response. Leads and inspires the medical staff in enhancing the delivery and coordination of patient care. Developed an outreach and education program throughout the community Average Provides the highest level of quality care in a timely and professional manner Questions are answered or referred. Sarah demonstrates caring and sensitivity in responding to patient needs and requests. Successfully identifies clinical problems and issues. Successfully applies the nursing process to identify and meet individual patient needs. Effectively uses her observation, interview, and assessment skills to recommend interventions, outline care plans and evaluate patient response. His admission assessments and care plans are thorough, accurate, and effective. Nursing processes are well applied and established methods of operation are carefully followed. Nursing processes are appropriately applied. Awareness and application of safe practices related to infection control procedures is always followed. Observations of patient signs, symptoms and behaviors are astute, perceptive and factual. Meticulously prepares exam and treatment rooms with necessary instruments. Always completes appropriate documentation on all patients treated Her astute analyses of patient symptoms, lab tests, records, history and related factors lead to proper diagnoses and treatments. Medical literature, team consultations, and technology are effectively used to support decisionmaking She is extremely competent in preparing patients for examination and treatment. Takes patient histories and vital signs with extreme accuracy Diagnostic protocol is followed. Demonstrates outstanding emergency medical skills Follows emergency procedures and guidelines completely and effectively Carefully controls emergency situations, minimizing adverse results John implements patient trauma procedures and policies in an affective manner. Attention to confidentiality, discretion, and patient privacy issues is present in all clinical and professional activities. Acts as an advocate for the rights and protection of patients, family members, and medical staff

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Her security of narcotics is in full compliance with established policies. Physician prescriptions, dosages, and methods of administration are carefully confirmed. Relevant information is communicated to patients as appropriate. Handles difficult situations with poise and professionalism Continually looks for ways to improve patient care. Scheduled and organized the patient flow for physician office visits in a very effective manner. Abides by and promotes HIPAA compliance. Provides timely and honest communication with families that promote good relationships Below Average Questions are not always answered or referred. Lack of caring and insensitivity are frequently evident in patient interactions. Larry acts in a reckless manner that threatens patient safety. Scheduled charting and recording duties have not been met. Nursing processes are followed inconsistently. Application of safe practices related to infection control is not always followed. At times Sarah is careless with the management of medications. At times Tom is careless with the movement and transport of patients. Frequently fails to complete appropriate documentation on all patients treated On occasion fails to complete appropriate documentation on all patients treated. On occasion appropriate patient documentation is incomplete. The performance of assigned nursing duties is not consistently in accordance with required procedures and established medical practices. Some errors and problems have been observed in the administration of medications, diagnostic tests, and therapeutic treatments, along with other nursing assignments. Diagnostic protocol is not always followed. Jennifer’s poor performance has negatively impacted patient care. At times, ineffective in dealing with emergency situations because of failure to follow prescribed guidelines. On occasion, in emergency situations she has loss control of the event, or over or under reacting to the situation. Potential or real adverse consequences are a direct result of his poor emergency management skills. Serious violations of patient confidentiality and privacy have occurred. Fails to follow established medication policies Demonstrates a minimal commitment to improving patient care

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MILITARY

Also see Leadership, Training, Supervisor, Ethics, Teamwork, Job knowledge and other categories as appropriate. VALUES Demonstrates the highest standards both on and off duty Total commitment to mission accomplishment Completely dedicated to mission accomplishment Puts the Army, the mission and subordinates first before own interests Personal conduct, both on and off duty reflects favorably on the NCO Corps Demonstrates and conveys a favorable image of the organization Places soldier’s needs above his own Displays a high degree of honesty, loyalty and integrity Provides equal opportunity to all soldiers regardless of race, sex or creed Displays absolute loyalty to superiors and the organization Demonstrates a genuine pride in the unit’s mission She has intense loyalty to the Army and the mission that has inspired the confidence of her supervisors Shows courage and determination when faced with adversity COMPETENCE Selected over five other senior NCOs to be Division Chief Completed a high priority mission in Saudi Arabia in support of Desert Storm Qualified expert on the M16 Had a suggestion approved through the Army suggestion program Completed the Department of Labor Apprenticeship program in electrical repair during this period Achieved an academic average of 95% at BNCOC, exceeding course standards Her advice is regularly sought by other NCOs and soldiers Strongly committed to doing the job right the first time ANCOC Honor Graduate Won the battalion Noncommissioned Officer of the quarter competition Has made many sound recommendations to improve the overall efficiency of the operational mission PHYSICAL FITNESS Motivated his soldiers to achieve an average physical fitness score of 261 Score 275 on the physical fitness test Frequently leads physical training Conducted team physical training while in the field All soldiers in his section scored 260 or higher on the APFT All his soldiers passed the APFT Recognizes the importance of sound physical and mental health for top performance Fails to recognizes the importance of sound physical and mental health for top performance Achieved a maximum scored of 300 on the last APFT Monitors and encourages improvement in physical and military bearing of his subordinates MILITARY BEARING

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Exceeded standards for appearance and bearing Mentally, physically and emotionally ready to lead in combat Fully committed to success; always gives 100 percent Demonstrates positive mental attitude; always gives 100 percent Appearance and Military bearing are above reproach Displays mental toughness under extreme pressure Performs well under pressure Sets the example for subordinates Disciplined in attitude, appearance, poise and authority Always displays a commendable military appearance Lacks pride in military appearance Military bearing does not always meet standards Military bearing and appearance are of the highest caliber Presents the image of a professional soldier LEADERSHIP Provided mature leadership as the Casualty Assistance Officer (CAO) for a command related casualty Provided for the health and welfare of his team while they are on extended TDY Gives subordinates the authority needed to effectively carry out delegated responsibilities All eligible soldiers in his platoon passed the promotion boards Handled extremely stressful and potentially dangerous situations during Operation Desert Storm in a professional manner An aggressive leader who constantly seeks responsibility Molds individual soldiers into highly motivated and productive team members He instills pride in his soldiers and exudes maximum effort from them by setting the example Demonstrated outstanding leadership skills as team chief TRAINING Developed Sergeants to be routinely used in Staff Sergeant positions as Squad Leader Enrolled in off-duty college courses to complete his Bachelors Degree Continues to train his soldiers while on extended TDY Encourages the individual growth and development of subordinates Motivated one of his soldiers to complete a Bachelor of Science degree Is frequently tasked with training inexperienced soldiers and molding them into highly productive team members Encouraged subordinates to enroll in Army correspondence courses Trained and conditioned soldiers who failed the APFT achieving outstanding results Developed and implemented a special PT program with excellent results RESPONSIBILITY & ACCOUNTABILITY Meticulously managed a $50,000 TDY budget, reducing expenditures by $8,000 His emphasis on safety resulted in no accidents or loss time in his section His branch logged over 10,000 accident free miles Exceeded 6,000 accident free miles during this rating period Earned commendable ratings on all safety inspections Ensured all assigned vehicles were always mission ready

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Constantly improves maintenance procedures to ensure optimum mission readiness Is unrelenting in insisting all soldiers follow proper maintenance procedures SENIOR RATER COMMENTS Unlimited potential to excel in positions of increasing responsibility and scope Has excellent potential for future positions of increased responsibility Promote ahead of contemporaries Promote with peers To maximize her potential; assign to positions of increased responsibility Extremely interested in the well being of his soldiers and others in the unit Recommend future job as a Platoon Sergeant Displays outstanding confidence and enthusiasm for assigned duties Assumes full responsibility for her soldiers at all times Has the potential and desire to perform at higher levels of responsibility His potential and capabilities exceed those of his contemporaries Clearly demonstrates the ability for increased responsibility at the next higher level Provides subordinates with the resources needed to get results Continuously seeks to broaden her professional horizons High level of motivation instills esprit de corps in both subordinates and superiors Aggressive competitor; takes great pride in leading the unit

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Evaluation Bullets