Tick in the box
Bogus Callers
We’ve recently undertaken a review of our customer satisfaction surveys, and you’ll be pleased to know this has led to a reduction in the number of questions being asked! The data collected from these surveys is really important as it helps us to improve processes and the service we provide to you, and benchmark ourselves against other housing associations.
Continuously monitoring performance and making improvements ensures we are providing the best possible service to you. The new look surveys will be used from April so let us know what you think.
Computer Café Success Following the launch of the Central Park Computer Café last year, we’re pleased to report it’s proving to be a great success! So much so we have decided to open it twice a week to ensure everyone gets a chance to get online. The Computer Café in Tewkesbury is now open every Tuesday and Thursday between 10am – 1pm and free to anyone to come and surf the net. One of the Community Team will also be on hand to help with any technical issues or if you need some help getting started.
Please be careful and remember to only let people into your home if they have a proper identification badge.
Interested? Get in touch with the Community Involvement Team on 01684 272726 or email info@svhs.org.uk
If you have urgent concerns about your safety call the Police on 999.
March 2014
Repairs
100% 80% 90%
All Severn Vale Housing staff, and any contractors who work on our behalf, carry an ID badge and should produce this on arrival at your home.
It’s conveniently located opposite the shops on Queens Road Priors Park in Tewkesbury. So next time you’re picking up your groceries why not pop in? We are also looking for people, or groups, who would like to run their own activities from the building.
How are we doing?
1042 jobs
We’ve recently received information that unauthorised companies are cold calling customers, particularly in the Innsworth area, to clean out guttering and pathways.
If you have any doubts or are worried, do not let them in. Call us straight away on 01684 272727.
88%
of you were satisfied with us overall
Lettings were completed, 896 of these by the in-house repairs team and 146 by contractors. of emergency jobs were completed on time (Target = 100%) of urgent jobs were completed on time (Target = 75%) of routine jobs were completed on time (Target = 96%)
14 days
to re-let a home (Target = 25 days)
Anti-social behaviour
90%
of you were satisfied with the way anti-social behaviour complaints were dealt with (Target = 80%)
70%
of you were satisfied with the outcome of the antisocial behaviour case (Target = 80%)
report a repair ONline www.svhs.org.uk
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