"Shepherd FM provide a PPM and FM service to Hertz European Headquarters, where dedicated engineers work closely on a daily basis with our own FM Team. We are more than delighted with the quality of their staff and promptness of response to any issues that may occur. This reliability is the comfort we particularly requireâ€Ś and get from Shepherd FM". Daron Wilson Hertz Europe Ltd
Maintaining a well-managed and highly efficient facility in today’s environment is critical to the success of your organisation. Sustainable solutions, new technologies, security issues, and health concerns all have a major impact on the importance of, and need for, professional facilities management in providing a safe and effective workplace.
As one of the leading private facilities management (FM) companies in the UK, Shepherd FM provides just that - an essential FM service to a wide range of clients in both the public and private sectors. With comprehensive experience in most sectors, which include hospitals and hotels, laboratories and leisure centres, business critical data centres and state of the art manufacturing facilities, we’ll work in partnership with your organisation to ensure the smooth management of your operations, leaving you to do what you do best - running your business.
Our skills and experience mean that we can provide you with a high quality, cost effective FM service, which is totally built around your requirements. Whether you have one or multiple sites, Shepherd FM develop bespoke programmes and systems to suit you, all of which can be serviced by our highly skilled resident or mobile service engineers. Whilst retaining the benefits and values of being a privately run organisation, above all, we pride ourselves on being a ‘Thinking Business’.
A Thinking Business
National Strength - Local Presence Operating throughout an integrated network of offices across the country, Shepherd FM provides a true national capability with the added value of local presence. We also offer: ! ! ! ! ! !
An ‘intelligent’ help desk - with one number to call 24 hours a day, 365 days a year Guaranteed response times to breakdown calls Experienced management teams dedicated to providing you with a totally bespoke service A team of service co-ordinators providing seamless service delivery Multi-skilled maintenance engineers ensuring a high level of first time fix Trend reporting - learning from history
As FM professionals, we bring a vast array of knowledge and experience to cope with a multitude of complex challenges. Covering your every need: ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Critical Power Safety Audit and Guidance Energy Management Sustainable Solutions Heating Plant Air Conditioning Air Movement Plant Gas Testing Plumbing and Drainage Lighting and Power Controls Fire Detection Statutory Electrical Testing Portable Appliance Testing Refrigeration Plant Warranty Maintenance
We also manage a range of support services, which include: ! Cleaning ! Security ! Ground Works ! Front of House
Customer focused through and through Looking after our customers is at the heart of what we do. Our teams are totally focused on maintaining a consistent, efficient and professional service, giving you complete peace of mind. For us, providing exceptional levels of service is absolutely critical and always has been, which is why so many of our clients renew and extend their contracts with us. We aim to ensure that our engineers are not only technically able, but also customer friendly. We never underestimate how important it is for them to make sure that you know exactly what the scope of their work is, in a language that you’ll be comfortable with. We have recently launched an initiative whereby we invite our clients to participate in our customer service programme. Here they openly share their views with us and tell us what they, the client need. Our engineers are part of this initiative - it works!
We Listen - We Understand - We Deliver
The Shepherd FM Service Director System is at the heart of our day to day functions. Underpinned by the robust Oracle database, we have invested heavily to provide this level of technical accuracy and efficiency. Equally we understand that it is important to work with our clients and adopt a flexible approach to their staff and their assets. As examples, we also work with Concept, Maximo, Pinnacle and CAFM. Using Personal Digital Assistants (PDA’s) supported by Cognito, the UK’s leading provider of mobile data technology, our mobile engineers receive up to the minute details of their daily work schedules to ensure that nothing is overlooked. Full client asset histories are held on the PDA’s, enabling our engineers to record all FM reports directly onto it, which is then captured in real time with client and engineer electronic signatures. Service reports are then automatically emailed to clients, ensuring that they know immediately when a facility has been inspected and if any remedial action is required. Clients also have the option to view the job status online via our web service. Additionally, our fleet of vehicles is equipped with the latest tracker technology. The system again provides us with real time updates and allows us to see the exact location of our engineers. This means that we can deploy the right engineer with the right skills, whilst also tracking progress.
Pioneering Innovation, Delivering Results
Safety First - Without Compromise
Our belief is safety first, without compromise. From the Board of Directors to our teams on site, we are consistent in our proactive approach to safety. With a highly skilled team located across the country, our dedication to implementing safety policies and procedures is second to none. We place great emphasis on health and safety in the workplace, both as an employer and when undertaking work on behalf of our clients. Our aim is to give a professional risk based approach, followed by solutions appropriate to our clientsâ€™ needs. We won't sit on the fence and just tell you what's wrong. We set out to ensure you comply with health and safety legislation with the minimum of fuss and disruption, so leaving you time to concentrate on running your business. As part of a company who provide facilities management we have health and safety experience in a large number of fields and industries. We cover all areas of health and safety compliance and can deliver bespoke training courses if required. Thanks to our in-depth auditing tool we can also undertake audits on behalf of our clients, giving them their own company health and safety and compliance check . One of our key drivers is to create and maintain an environment whereby anyone associated with Shepherd FM enjoys the safety they deserve. In short, our aim is to deliver a one stop health and safety service in a professional, honest and open way.
So you know you are in safe hands.
Environment - Weâ€™re All Responsible
If you can’t measure it - how can you reduce it? Mindful of these requirements, at Shepherd FM, we will assess your current situation and happily advise you on more cost effective and energy efficient solutions. We have a strong engineering heritage and over the years have led the way in and around power continuity and power generation. We can help you design, install and maintain a self-contained energy generation solution, resulting in a more robust power source, whilst reducing your utility costs at the same time. You’d be equally amazed at what a difference simple changes can make. It could be as easy as changing the type of lamps you use, or even changing the timings on your heating system to fit better with your working hours. Within the Shepherd Group of companies, our in house capabilities are vast and include land development, design and construction through to maintenance, otherwise known as a ‘cradle to grave’ offering. Whole lifecycle is always at the forefront of our minds and it is here where we add real value.
The FM landscape is changing and so are we... The FM market has witnessed significant rationalisation over the past few years. Significantly, some of the major challenges this has created include cultural misalignment, lack of customer focus and inflexibility. Shepherd FM has been organically grown. This means that our culture of customer service and our ability to adapt to your needs runs through every aspect of our business.
Every Contract Is Unique
What makes Shepherd FM different? Quite simply, we work best when we work together.
“We are very happy with the service received from Shepherd FM at our property; the engineers are a pleasure to have on our team. The successful way the Shepherd FM team and the hotel are working together couldn’t be better. This is mainly due to the positive attitude of the contract supervision and support and commitment from senior management creating an excellent working relationship with my Director of Engineering.” Paul Downing General Manager London Marriott Hotel
"Shepherd FM provides the building services and M&E maintenance for the Rugby Football Union’s newly opened South Stand facility at Twickenham Stadium. With their team of resident engineers they are helping to establish the facility as one of the leading stadium venues in the country. Their input will be essential in helping us achieve a seamless transition from construction project to fully operational facility." Neil Theuma Head of Technical and Facilities Rugby Football Union
A thinking business needs thinking people
Honesty & Integrity
Backed by a major player
“We’ve all come from large FM companies where bureaucracy could often get in the way of getting the job done. The model at Shepherd FM is much faster moving, more agile and quicker to respond to our customers needs. It is really satisfying to be able to work like that for your customers rather than tell them that they have employed an oil tanker that can’t turn. This is really setting us apart from the pack.” Ged Boyle Commercial Manager Shepherd FM
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+44 (0) 207 843 5750
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Shepherd FM Porters North 8 -14 Crinan Street London N1 9SQ
Published on Feb 3, 2010
Daron Wilson Hertz Europe Ltd "Shepherd FM provide a PPM and FM service to Hertz European Headquarters, where dedicated engineers work close...