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2011 ANNUAL REPORT


My name is Wesley.

I have cerebral palsy. The weakening of the muscles in my chest area affects my ability to stand upright and walk independently. Certain things that you might take for granted are a blessing to me, and I encounter various challenges daily.

...you get out of life what you put into it.

If there is one word I would use to describe myself, it is: Determined. I have learned that a person can persevere, even through the toughest battle, and achieve great things.

I believe... Wesley Platt ServiceSource Program Participant


The mission of ServiceSource is to deliver exceptional services to individuals with disabilities through innovative and valued employment, training, habilitation, housing and support services.

Vision ServiceSource provides the highest quality services to individuals with disabilities and, in so doing, creates an environment that attracts and retains employees, customers, families and supporters committed to our mission. We achieve our vision through the power of our people, effective leadership, commitment to innovation, strategic alliances, efficient information management and proven financial strength. As a result, ServiceSource and the people we serve are active, integral, and valued members of the communities in which we operate.

Letter from Chairperson & President.....................................4 FY 2011 Outcomes.........................................................................6 Financial Data................................................................................ 8 Programs & Services.................................................................. 10 Regional Office Annual Reports............................................. 18 ServiceSource Delaware Regional Office................................................................................................ 18

Values

ServiceSource Florida Regional Office.....................................................................................................24

In all that we do, we: • Respect and honor the individual needs and choices of people we serve

ServiceSource Virginia Regional Office for Habilitation Services, Central Fairfax................. 36

• Support individuals with disabilities, their family members and other care providers to build stronger communities in which people with disabilities are integrated and valued • Conduct ourselves with utmost ethical integrity, ensuring that our actions follow our words • Provide exceptional customer service in order to meet or exceed the expectations of both our internal and external customers • Provide new and enhanced programs through innovative solutions, continuous process improvement, valued partnerships and accountability to those we serve • Support and encourage continual personal and professional development • Actively listen, communicate openly, respect the views of others, and encourage employees and participants at all levels to be engaged by expressing their thoughts and ideas 2

Table of Contents

ServiceSource North Carolina Regional Office.................................................................................... 30 ServiceSource Virginia Regional Office for Employment and Rehabilitation Services ...... 42

2011 ANNUAL REPORT

Mission


On behalf of the ServiceSource Board of Directors, we are pleased to present the FY 2011 Annual Report. In the content of these pages we have highlighted just a snapshot of why FY 2011 was one of the most dynamic and exciting years in the history of ServiceSource.

Leading the Way ServiceSource is a not-for-profit corporation with regional offices and programs located in nine states and the District of Columbia. ServiceSource’s regional offices share a mission to provide exceptional services to individuals with disabilities through innovative and valued employment, training, habilitation, housing and support services.

Each regional office is led by a Regional Executive Director, and the corporation is governed by a volunteer Board of Directors. A Senior Executive Team provides executive leadership functions across the corporation. Senior Vice Presidents (SVPs) provide corporate-wide supports.

Board of Directors In the past year we served more than 13,000 individuals with disabilities through a wide range of employment, training, habilitation, housing and other support services, representing a 21 percent increase over FY 2010. This growth was achieved through a deliberate focus on continuing to enhance our programs and services to better meet the needs of individuals with disabilities. We significantly expanded the scope of our habilitation services in the Northern VA area by welcoming Central Fairfax Services to our corporation at the beginning of the fiscal year. With our combined resources and expertise, we look toward enhancing and sustaining a model habilitation program for adults with disabilities. Our placement programs were able to overcome some of the challenges posed by the weak job market and high unemployment rates to assist 674 people with disabilities to find jobs with third-party community employers— a 13 percent increase over FY 2010. Our Veterans Employment and Outreach Program was successful in increasing the number of job placements for veterans with disabilities, expanding the number of veterans served by 21 percent over FY 2010. Two of our regional offices were awarded contracts to serve individuals through implementation of the Social Security Administration’s (SSA) Benefit Offset National Demonstration (BOND). And in Delaware, the new Extended Guidance and Employment for Adults with Autism Program got off to a strong start, serving seven individuals with an Autism Spectrum Disorder. We directly employed more than 1,600 people with disabilities on government and commercial contracts in the past year – a 2 percent increase from FY 2010. We experienced this growth despite a challenging economic environment, which included the loss of contracts due to the military’s BRAC realignment process. We were able to create additional employment opportunities in other areas, however, including at our food service operations at Fort Carson, CO and Fort Bragg, NC, and through a number of new AbilityOne affirmative employment contracts: Grounds maintenance at Redstone Arsenal in Huntsville, AL; contract close-out and secure document destruction operations in DE and PA; and warehouse, shipping and receiving for the Environmental Protection

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Agency in Triangle Park, NC. And at the end of FY 2011, we expanded our line of business with the award of an AbilityOne total facilities management contract at the Mark Center in Alexandria, VA. In the past year we also embarked on a comprehensive “rebranding” process, during which we solicited input from internal and external stakeholders to determine how best to adapt our image to reflect the changing demographics of the people we serve and the expanded scope of services we offer. The result is that we have started FY 2012 with not only a stronger, more clarified mission and vision; but also with a brand name and tagline that is shared by our entire corporation: ServiceSource: “A Leading Resource for People with Disabilities.” As we continue to grow into our new, unified brand, we also continue to refine and extend our programs to serve the needs of the communities in which we live and work—building upon our past successes and introducing new initiatives that will continue to move our corporation forward. In FY 2012 we are beginning plans for development of a Disability Resource Center to be funded in part by a capital campaign. Other initiatives in development are the Warrior Bridge veteran’s program and a Family Support Network resource. While the Warrior Bridge reaches out to veterans and provide services to help them transition back to life at home, the Family Support Network database serves as a digital repository for families to store and access the information they need. We are so fortunate to have you with us on this exciting journey. We appreciate your continued support and look forward to continuing our mission in FY 2012.

Marilynn Bersoff Chairperson, Board of Directors

Janet Samuelson President and CEO

Chairperson Marilynn Bersoff BTG, Inc., retired

Vice Chairperson Julian H. Booker President and CEO Delmarva Broadcasting Company Treasurer George Newstrom President and COO Lee Technologies

Senior Executive Team Michelle Lee President and CEO STG International, Inc. Daniel Nichols, MA, MDIV,MBA Director of Systems Recruitment and Human Resources Inova Health Systems Joseph J. Sorota, Jr. Esq President Joseph J. Sorota Jr., Professional Association

Jack Bruggeman Director Special Publishing for the American Society of Health-System Pharmacists

Steven Toth President Family and Friends of ServiceSource

Weyher Dawson President of Streetlevel Media

Rhonda VanLowe Legal Counsel Rolls-Royce North America, Inc.

Charles Harles President of Harles & Associates

Patricia M. Woolsey Management Consultant

Verdia Haywood Deputy County Executive, Fairfax County, retired

Janet Samuelson President & CEO Mark Hall Executive Vice President, Corporate Development David Hodge Executive Vice President & Chief Financial Officer Bruce Patterson Executive Vice President & Chief Operating Officer Lisa Ward Executive Vice President, Community Relations

Senior Vice Presidents

Larry Crabtree Senior Vice President, Operations Bertha Parbey Senior Vice President, Employee Relations & Human Capital Tom Troeschel Senior Vice President, Operations

Our Year in Numbers • We served 13,519 people with disabilities. • We directly employed 1,635 people with disabilities.

• Our food service employees served 11.9 million meals to military and civilian personnel at 45 dining facilities or mess halls nationwide.

• We placed 674 people with disabilities with community employers.

• Our document management employees converted over 5 million paper documents to electronic files.

• We served 261 veterans with disabilities through our rehabilitation and employment programs.

• Our center-based participants recycled 103 tons of discarded electronics equipment through the Keep it Green Program.

• Our employees processed nearly 40 million pieces of incoming and outgoing mail at more than 90 mail centers nationwide.

• Our grounds maintenance teams maintained more than 200,000 acres and nearly 14 million square feet of plant beds.

2011 ANNUAL REPORT

Letter From Our Chairperson & President


2011 ANNUAL REPORT

2011 Program Outcomes People With Disabilities Served

Where Our People Work (By Service Category)

Florida Regional Office – VR Counselor Services

6736

Service Line of Business

Percent

Florida Regional Office – Other Programs

3355

Food Service

42%

Delaware Regional Office

593

Mail Services

15%

North Carolina Regional Office

593

Administrative Services

8%

Virginia Regional Office Habilitation Services (Central Fairfax)

229

Logistical Services

8%

Center-based Services

14%

Virginia Regional Office Rehabilitation & Employment Services

2013

Day Habilitation

13%

Total ServiceSource

13519

Job Type and Wages People With Disabilities Employed

Job Type

Florida Regional Office

16

Delaware Regional Office

117

North Carolina Regional Office

395

Virginia Regional Office Habilitation Services (Central Fairfax)

112

Virginia Regional Office Rehabilitation & Employment Services

995

Total ServiceSource

1635

Number

Percent

Average Weekly Hours

Average Hourly Wage

H and W

Total

AbilityOne

970

59%

30

$12.57

$3.50

$16.07

Community-based Non-AbilityOne

217

13%

27

$10.37

$2.94

$13.31

Center-based Employment

227

14%

13.5

$5.98

$5.98

Day Habilitation: Paid Work Activity

221

14%

2.5

$7.61

$7.61

Total Direct Employees (Participants)

1635

Primary Disability of People Employed People Placed With Third-Party Community Employers

6

Florida Regional Office

249

Florida: All Other Services

137

Delaware Regional Office

80

North Carolina Regional Office

25

Virginia Regional Office Rehabilitation & Employment Services

183

Total ServiceSource

674

Developmental Disability

48%

Mental Illness

20%

Physical/Medical Disability

19%

Sensory (Hearing/Visual) Disability

9%

Neurological Disability

3%


Historical Perspectives

FY 2011 Revenue (In Millions)

Number of People with Disabilities Employed

Regional Office Delaware Regional Office

Revenue Percent $9.00

7%

Florida Regional Office

8.90

7%

North Carolina Regional Office

18.00

14%

Virginia Regional Office Habilitation Services (Central Fairfax)

6.60

5%

Virginia Regional Office Rehabilitation & Employment Services

88.50

67%

Total ServiceSource

2011 ANNUAL REPORT

Financial Strength

$131.00

100%

$105.70

81%

23.10

17%

2.20

2%

FY 2011 Revenue (By Source) Affirmative Employment Contracts Rehabilitation & Grants Housing/Other Total ServiceSource

$131.00

Number of People with Disabilities Served

100%

FY 2011 Expenses (In Millions) Regional Office Delaware Regional Office

Revenue Percent $9.30

7%

Florida Regional Office

9.80

8%

North Carolina Regional Office

17.40

13%

Virginia Regional Office Habilitation Services (Central Fairfax)

6.80

5%

Virginia Regional Office Rehabilitation & Employment Services Total ServiceSource

86.70 $130.00

67% 100%

Revenues (In Millions) FY 2011 Expenses (By Category) $ Direct Wages & Benefits

$51.00 39%

Indirect Wages & Benefits

34.80

27%

Subcontracts

15.00

12%

Equipment & Supplies

11.00

8%

Facility & Depreciation

9.50

7%

Other

8.70

7%

Total ServiceSource

8

$130.00

100%

$

$

$

$


ServiceSource is a nationally recognized leader in delivering exceptional services to our government and commercial customers while providing valued employment opportunities for individuals with disabilities.

We are also an outsourcing partner for both large and small commercial businesses located in the communities in which we operate. Some of our business customers include:

We provide outsourcing services to more than 30 Federal Government agencies, including all branches of the United States military, at more than 75 Federal Government work sites nationwide. The following are just a sample of the services we provide:

Commercial Contracts

Government Contracts

Food Service Operations

Document Management

Secure Mail Management

Administrative Support

• Centers for Medicaid and Medicare Services • Department of Agriculture • Department of Commerce • Department of Homeland Security • Department of Transportation & Federal Aviation Administration • Department of the Treasury • Environmental Protection Agency

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• Internal Revenue Service

Quality control for SentryLight, Inc. in Delaware

Laundry services for INOVA Healthcare Textile Services in Virginia

Secure document destruction for AstraZeneca in Delaware

Assembly and packaging for Dayco Products, LLC in North Carolina

Document Scanning for Barceló Crestline

Warehousing, shipping and Receiving

Total Facilities Management

Our Federal Customers include but are not limited to: • Census Bureau

Toner Cartridge Refurbishing for Tonertype of Florida, LLC

Our commercial customers include but are not limited to: • AstraZeneca

• Dayco Products, LLC

• Southco

• BAE Systems

• DuPont

• Stine Haskel • W.L. Gore

• National Aeronautics and Space Administration

• Washington Headquarters Services

• Bank of America

• INOVA Health Systems

• Barceló Crestline

• Tonertype, LLC

• Department of Housing and Urban Development (HUD)

• National Archives

• Booz Allen Hamilton

• Qualicon

• Department of Interior • National Science Foundation • National Institute of Environmental Health Sciences • Federal Energy Regulatory Commission • Federal Bureau of Investigation/ Drug Enforcement Agency

• U.S. Army • U.S. Air Force • U.S. Marine Corps • U.S. Mint • Department of Veterans Affairs

“We know that we are helping to build healthier communities by using a company that provides training and gainful employment to individuals with disabilities.” David P. Nicoli, Esq. Vice President, Corporate Affairs, AstraZeneca Pharmaceuticals LP

2011 ANNUAL REPORT

Affirmative Employment Operations


Frank’s Story

ServiceSource and the AbilityOne Program

Frank Mongar was born with an extra eighth chromosome, which resulted in a developmental disability. He was also born with a cleft palate, physical disabilities in his hands and feet, Frank Mongar loss of hearing in his left ear and a severe speech delay—but he and his family never considered any of these a deterrent to employment. Frank’s first job was as a bagger at a local grocery store in Colorado Springs. When the store closed down shortly after he was hired, however, Frank felt the sting of unemployment. After a year of job hunting, the search became daunting and tiresome. According to Frank’s mother; “my husband and I took Frank to numerous interviews, but he never received a second call - we would continuously hear ‘we will call you later.’”

The AbilityOne Program coordinates Federal Government purchases of products and services provided by nonprofit agencies employing individuals who are blind or have other significant disabilities. This program provides Federal Government customers with a wide array of quality products and services, while providing thousands of people with disabilities real jobs and increased independence. The AbilityOne Program is critical to ServiceSource’s success in employing individuals with disabilities who, throughout history, have faced higher than average unemployment rates. Approximately two-thirds of ServiceSource’s jobs for individuals with disabilities are on AbilityOne contracts. ServiceSource is proud to be an AbilityOne provider while contributing to empowering people with disabilities through employment.

• Through the AbilityOne Program, more than 47,000 people with disabilities are employed in meaningful jobs across America. • $529 million dollars in wages were paid to individuals with disabilities through the AbilityOne Program last year — an average of $11 dollars per hour. • More than 600 nonprofit agencies produce a product or provide a service to the Federal Government under the AbilityOne Program.

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In September 2007, Frank found ServiceSource. Frank was hired as a dining facility attendant at ServiceSource’s AbilityOne food service operation at Fort Carson, where his counselor and supervisor committed to helping him work with his disabilities to learn the skills he needed to succeed. Things were looking up for Frank, who blossomed from a shy, quiet individual to a confident and valued employee who not only took his job seriously at Fort Carson, but also became serious about advocating on behalf of other Americans with disabilities. In June of 2008 Frank, along with other AbilityOne employees attended the NISHsponsored Grassroots Advocacy Training in Washington, DC. There he visited members of Congress on Capitol Hill to tell his story of how the AbilityOne program has made a difference in his life. “I like feeling like I am contributing to our society and I especially like that I get a paycheck every two weeks,” said Frank.

From there, Frank focused his advocacy efforts at the the local level in Colorado. Frank and his mother were present when Governor Bill Ritter signed State bill 1127, which allows businesses in the state of Colorado to receive tax breaks for hiring people with disabilities. More recently, Frank achieved another dream – the dream to attend college. In August 2009, Frank started his first semester at Eastern New Mexico University - Roswell in a program designed specifically for individuals with disabilities to obtain entry-level career readiness skills as well as independent living skills. Although quiet and reserved at first, Frank showed such a positive attitude and determination to better himself that he soon became one of the top students in the class. He excelled at a vocational internship at the Church on the Move in Roswell, where he was able to get on-the-job experience. Frank’s positive outlook and determination helped him master dormitory life as well, and before long he took on the challenge of living independently in an apartment on campus. Here Frank’s independence grew to where he managed his bank account, grocery shopping, cooking, car expenses and other keys to independence. By the end of the two-year program, Frank had proven himself to be a responsible, conscientious and knowledgeable student and leader. Upon returning to his home in Colorado Springs, Frank reapplied for a job with ServiceSource at the Fort Carson food service operation, and was quickly welcomed back. “We are so fortunate to have Frank Mongar back on our team,” said David Steward, ServiceSource Division Manager at Fort Carson. “Frank is a true model of how a positive attitude and determination can help you achieve your dreams. He is an inspiration to us all, and a reminder of what ServiceSource’s mission is all about.”

2011 ANNUAL REPORT

A Valued Partnership


ServiceSource is a leading rehabilitation and employment services provider, offering a broad range of services to individuals with disabilities. The following is an overview of some of our core rehabilitation and employment services: Vocational Evaluation and Placement Services In FY 2011, ServiceSource placed 674 individuals with disabilities with community employers nationwide, representing a 13 percent increase over FY 2010. ServiceSource’s employment specialists work with State Division of Vocational Rehabilitation Offices (DVR) to assist program participants in their efforts to explore careers as well as obtain and maintain valued employment in the community. Lonnie’s Story Lonnie Simmons (“Mike”) was referred to the ServiceSource North Carolina Regional Office two years ago by the Division of Vocational Rehabilitation. He started working on ServiceSource’s AbilityOne food service contract at Fort Bragg, and although he was a dedicated employee and enjoyed his job, was forced to resign after several months due to medical issues related to his traumatic brain injury. Frustrated with a desire to work but limited stamina, Mike asked ServiceSource if they could help him find a job with less strenuous demands. The employment development staff worked with Mike to find a good fit with another community employer - Beef O Brady’s in Hope Mills, NC. At Beef O Brady’s, Mike works part-time doing food preparation. Not only is this job closer to his home, the staff at Beef O Brady’s have been able to support him by making sure he has all his needed materials within arm’s reach. Mikes assistant manager, Kenneth Paet, says that Mike is a great employee who is always on time and does his job well. “The only thing I would say that he needs to work on,” he says; “is his choice in college basketball teams.”

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Group Supported Employment Group supported employment offers a variety of employment options with close supervision and job coaching. Through this program, a work group of employees travels to an off site location to work on a specific contract. Some of the employment options include mail service, laundry operations, food service, custodial services, and retail sales. Center-Based Employment ServiceSource offers center-based employment and training programs in three regions: Virginia, North Carolina and Delaware. Each Employment Center offers a variety of employment and training options for individuals with disabilities. Types of work include bulk mailings and fulfillment, scanning, data entry, assembly and electronics recycling. The center-based program allows individuals to receive paid work and specialized skills training in a supported environment. More than 200 individuals were served in ServiceSource’s center-based programs in FY 2011. Keep it Green Recycling Program Our Keep it Green Recycling program kept 103 tons of discarded electronics equipment out of landfills last year, while providing paid work for program participants.

Youth Transition Services ServiceSource assists youth with disabilities to transition from school to work through a variety of programs. Programs provide internship experiences, job skills training, career planning and other customized supports to assist transitioning youth with disabilities to reach their goals of integrated employment in competitive industries. Corporate-wide, ServiceSource has been a leader in providing transition services, with programs such as Projects with Industry, FrameWork to Success, High School/High Tech and the Broadened Horizons, Brighter Futures Program. The Warrior Bridge Services for Wounded Warriors In FY 2011 our veterans program served a total of 240 veterans with disabilities. Fifty veterans were directly employed on ServiceSource’s affirmative employment contracts and 30 veterans were placed in jobs with community employers. ServiceSource takes its commitment to our nation’s heroes seriously. The Warrior Bridge program reflects ServiceSource’s deliberate focus on reaching out and providing exceptional services to Wounded Warriors. The Warrior Bridge is a rapidly emerging national initiative that helps veterans of the wars in Iraq and Afghanistan to successfully reintegrate into civilian life. Services for veterans with disabilities are currently offered in all locations in which ServiceSource operates, with specific programs in North Carolina, Florida and Virginia.

Joseph’s Story Despite the challenges he faced as a result of his learning disabilities, Joe Benson graduated from Delcastle Technical High School in Wilmington, Delaware with his classmates. After graduation, however, he was uncertain about his career goals or even his next steps, and struggled to find work. At the suggestion of Delaware’s Division of Vocational Rehabilitation, Joe contacted the ServiceSource Delaware Regional Office’s Projects with Industry (PWI) program. At ServiceSource, Joe met Don Crumlish, a PWI Employment Consultant who helped Joe identify his work interests, preferences and experience. Don helped Joe prepare, apply for and obtain a position as a Utility Worker with HMS Host Restaurant located in the Delaware Travel Center on Interstate 95. As a Utility Worker, Joe keeps the public areas of the busy restaurant clean for guests and helps make them feel welcome by answering questions, getting high chairs and booster seats for children, and otherwise making their HMS Host restaurant experience enjoyable. According to Joe, the PWI partnership between ServiceSource and HMS Host Restaurant works well. “Without the help of ServiceSource and my employer, I wouldn’t be working right now.”

“Without the help of ServiceSource and my employer, I wouldn’t be working right now.”

2011 ANNUAL REPORT

Rehabilitation & Employment Services


Housing Services

ServiceSource’s Habilitation Programs serve more than 400 individuals with disabilities, with a focus on community integration and person-centered activities. Our programs offer a range of physical, speech and occupational therapy, expressive therapies such as art, music and dance, and intensive case management. Many program participants also take part in paid work activities and have the opportunity to volunteer for numerous local community organizations.

Started in 1995, Homes for Independence, Inc. (HFI) was formed as the housing division of ServiceSource. The primary focus was and remains to be the provision of affordable, accessible and safe housing for people with low incomes and/ or disabilities. Inclusion is the cornerstone of all our housing programs— integration into established condominium communities with easy access to shopping and transportation.

Day Habilitation Programs ServiceSource’s community-based habilitation programs are goaled to integrating individuals in their local communities through volunteer and paid work activities. Day habilitation programs also teach individuals a variety of valued skills for independent living and enhance quality of life through recreational and social activities and expressive therapies like music, dance and therapeutic riding.

Senior Services ServiceSource’s Senior Program in Dover, Delaware is designed for individuals with disabilities who have worked either in the community or in center-based programs but are now entering their “retirement years.” Funded through a contract with the Delaware Division of Developmental Disability Services, the center provides meaningful activities in a relaxing atmosphere, where participants can enjoy life following retirement from work programs.

The program serves nearly 400 individuals with disabilities and their family members through multiple program offerings, including: • Home ownership for low to moderate-income individuals • Low interest home improvement loans • Energy efficiency upgrades • Affordable rentals in Pinellas, Polk and Brevard Counties in Florida, and Cumberland County, North Carolina • Property Management Services in Brevard County, Florida

Christich Family Story Joseph and Stephen, twin brothers, have been active members of ServiceSource Virginia Regional Office for Habilitation Services since graduating from a special education program in Fairfax County, VA in 2009. According to their father, Pete, ServiceSource has been a daily catalyst and motivator for his sons to wake up early in the morning and to spend time in the

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community, enjoying life and sharing time and experiences with others. Pete and his sons selected the ServiceSource Habilitation Program in Central Fairfax because of the large team of special care staff, all of whom have diverse and complementary expertise. In the past two years, Joseph and Stephen have been grateful for the help from staff that allows them to actively participate in many social activities. Pete has noticed his sons’ enjoyment from being able to interact with their peers outside of the home, and says that such experiences could not be duplicated by a home care program.

Home Ownership The home ownership program operated under Homes for Independence (HFI) picked up steady momentum in FY 2011. Established in 1995, the program has been instrumental in helping 129 families achieve home ownership. After a slow FY 2010, the program revived with two homes sold and two more under contract.

Affordable Rentals Currently, there are 273 affordable rental units in operation through HFI. Subsidized condominium units are available in Pinellas, Polk and Brevard Counties in Florida, and in Cumberland County North Carolina.

Valued Partnerships Homes for Independence is able to meet its mission by forming a variety of community partnerships. In FY 2011 HFI was awarded grants from Brevard County Housing and Human Services and the City of Melbourne Housing and Human Services to purchase four foreclosed condominiums to renovate and rent to individuals with low incomes, one condominium to be renovated and sold to an individual with a low income and a disability, and four houses to be sold to individuals with low incomes. Through a Department of Housing and Urban Development (HUD) stimulus grant, HFI was able to perform energy efficiency upgrades to 75 HUD rental units. Pinellas County provided additional funding for energy upgrades on condominium units at Morningside in The City of Clearwater, Florida. Homes for Independence was also successful in obtaining funding to provide storm protection on houses in Pinellas County through the Florida Department of Emergency Management’s Residential Construction Mitigation Program in FY 2011.

2011 ANNUAL REPORT

Habilitation Services


• Served 593 individuals with disabilities • Employed 117 individuals with disabilities • Placed 80 individuals with third-party community employers • In partnership with the National Industries for the Blind, was selected to start a new AbilityOne service line providing Contract Closeout Support Services for the Department of Defense • Was awarded an AbilityOne contract to perform Secure Document Destruction for the Philadelphia Internal Revenue Service (IRS) and numerous other IRS offices • Launched the Extended Guidance and Employment program for individuals who are on the Autism Spectrum, specifically targeting individuals with Aspergers. Seven individuals were served through the program in its first year • Expanded the FrameWork to Success youth transition program, serving 24 students with disabilities in FY 2011

Financial Data Delaware Regional Office Revenue by Source ($9 million in total revenue)

Delaware Regional Office The ServiceSource Delaware Regional Office provides a wide range of services designed to assist individuals with disabilities gain or regain the skills and the confidence they need to launch or resume a career. The ServiceSource Delaware Regional Office has program sites in Dover and Wilmington, Delaware, and Fort Indiantown Gap, Pennsylvania. Regional Executive Director Dennis Dapolito

Affirmative Employment Contracts

82%

Rehabilitation and Grant Funding

18%

How We Serve Other Rehabilitation and Employment Services

66%

Direct Employment

20%

Placement with Third-Party Community Employers

14%

Where Our People Work Direct Employment (117 people employed) AbilityOne Community-Based Contracts

50%

Community Based Non-AbilityOne Contracts

15%

Center-based Employment

34%

Business Advisory Council Christine Cintron, Chairperson Sally Pollard, Governance Chair Sherry Creamer, Training Chair

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Delaware Regional Office

2011 ANNUAL REPORT

SIGNIFICANT ACHIEVEMENTS


Affirmative Employment Operations The ServiceSource Delaware Regional Office directly employed 117 individuals with disabilities in FY 2011, through a diverse portfolio of service contracts throughout the Mid-Atlantic Region. A combination of center-based, Federal and State Government and commercial contracts enable the Delaware Regional Office to offer a variety of employment options for people with disabilities. AbilityOne Contracts • Fort Indiantown Gap – food service operations • Dover Air Force Base – food service operations • IRS – Secure Document Destruction • General Service Administration— custodial services • Department of Defense – Contract Closeout operations Other Community-Based Contracts (non-AbilityOne) • Carvel State Office Building - custodial services • Department of Motor Vehicles - custodial services • Purchasing Office - custodial services

Center-Based Employment Employees at ServiceSource’s Wilmington-based Employment Center perform production and assembly work, quality control, document sorting and scanning, custodial work, materials handling and recycling. ServiceSource offers competitive wages and benefits to employees in a clean, safe, accessible and professional work environment. Employees enjoy a career with opportunities for personal growth as well as the potential for career advancement. The ServiceSource Delaware Regional Office’s current business services customers include: • State of Delaware • Southco • Rohm & Haas • W.L. Gore • Dupont • New Castle County Chamber of Commerce • Non-Profit Business Solutions • Fold-Fast Goals • Qualicom • ICT • Kapejo Enterprises • Stine Haskel • WSFS Bank • SentryLight

Rehabilitation and Employment Services The ServiceSource Delaware Regional Office placed 80 individuals with disabilities in jobs with community employers in FY 2011. ServiceSource’s employment services programs are designed to help people prepare for, locate, and retain jobs either in the community or as part of ServiceSource’s affirmative employment operations. The ServiceSource Delaware Regional Office’s Employment Services Program offers career counseling, employment training, job coaching and placement services for individuals with disabilities.

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Youth Transition Services The FrameWork to Success program serves youth with disabilities, 18 to 21 years old, who are interested in learning work skills in preparation for transitioning into the labor force. Initially funded solely by Brandywine School District, the program was expanded in FY 2011 to include a second partner- The New Castle County Vocational Technical School District. Through the FrameWork to Success Program, 24 students with disabilities were served in FY 2011. The Path to Employment program is a partnership between ServiceSource’s Delaware Regional Office and pharmaceutical company, AstraZeneca, designed to give Wilmington, Delaware-area school students with disabilities the opportunity to learn valuable job skills in a corporate setting. The program enhances career awareness and helps students learn work skills through modeling and realworld examples. More than 15 students participated in this innovative internship program in FY 2011. The Projects with Industry (PWI) program was started in 2009 to deliver employment services to young adults with significant disabilities who face multiple barriers to employment. In its second year, the program exceeded federally-mandated program outcomes, placing 67 individuals with community employers in FY 2011. Although Funding from the Federal Government will be discontinued in 2012, the important services it provides will remain in place due to a generous grant from the Jesse Ball DuPont Fund. Senior Services The Dover Senior Program has continued to be a success and is at full capacity, with 19 participants. Funded through a contract with the Delaware Division of Developmental Disability Services, the center provides meaningful activities in a relaxing atmosphere, where participants can enjoy life following retirement from community or centerbased work programs. In FY 2011, participant satisfaction ratings for the Dover Senior Center were a perfect 100 percent.

Delaware Regional Office

Autism Services The ServiceSource Delaware Regional Office has designed a specialized employment program serving adults who have been diagnosed on the autistic spectrum, specializing in adults who have Aspergers Syndrome. The Extended Guidance and Employment Program helps prepare individuals for employment, locate jobs and be successful at retaining jobs in their community. The program was officially launched in March of 2011. Since its launch, the program is serving seven individuals, one of whom has successfully found employment. The program is funded by the OCI Foundation, as well as by a grant from AstraZeneca.

Myles’ Story Myles Stansbury was one of the first program participants to attain employment through the Extended Guidance and Employment Program. At the age of 21, Myles was in his last year of school and was ready to move on and into the work force. Myles participated in the Delaware State Early Start to Supported Employment (ESSE) program; a collaborative program designed to help students secure employment prior to graduation. Through the ESSE program, Myles chose to work with ServiceSource. After having the opportunity to try different work experiences and receive work readiness training, Myles started his first job at Grotto Pizza in Newark. He currently works approximately 20 hours a week washing dishes, cleaning up the dining area and setting tables in the restaurant. After being on the job for over three months, Myles is excelling in the position. As Myles continues to work, ServiceSource is there to support both him and his employer to ensure his continued success.

2011 ANNUAL REPORT

DELAWARE PROGRAMS


Founder’s Award – Christine Cintron - A long-time supporter and current Chair of the Business Advisory Committee Employee of the Year Award – Joe Morris - For the work he does at the J Caleb Boggs Federal Courthouse Community Placement Employee of the Year Award – Teisha Jonhson, employed by the Embassy Suites Newark-Wilmington South Business Partner of the Year – AstraZeneca, a long-time community partner of the ServiceSource Delaware Regional Office, supporting the Path to Employment program and services for individuals with autism Government Partner of the Year – Brandywine School District – Partner with the Delaware Regional Office for the FrameWork to Success Program Service Excellence Awards – Awarded to 21 program participants who have demonstrated exceptional work ethic and are employed with local businesses or on ServiceSource contracts

THE OCI FOUNDATION The OCI Foundation was established to support the ServiceSource Delaware Regional Office through individual, grant and corporate financial support. The Foundation is governed by a volunteer Board of Trustees. In FY 2011, a grant from the OCI Foundation launched the Extended Guidance and Employment Program for individuals with autism spectrum disorders. Through fundraising events, an annual campaign and individual and corporate contributions, the OCI Foundation raised approximately $200,000 in FY 2011 in support of this important program. In the months ahead, the organization is looking to roll-out social mentoring services for program participants and increase its outreach to the business community. Board of Trustees Kent Riegel Sr., Chair President and General Counsel of ICI Americas (retired) Sandra Merritt, Vice Chair AstraZeneca Pharmaceuticals Phoebe Craven Joe Mauro President and CEO of Miller Mauro Group Brian Corbett President of SentryLight Inc

Foundation Facts Established: 2010 Mission: The mission of the OCI Foundation is to assist and support the ServiceSource Delaware Regional Office’s efforts to develop new and innovative programs that enable individuals with disabilities to be independent, active and integral members of their communities. Key Programs Supported: Ensuring adults with Asperger’s Syndrome and other autism spectrum disorders in Delaware receive the specialized employment services and job supports they need to successfully obtain and maintain employment. How You Can Help: Visit www.servicesource.org/donate or call 302-762-0300.

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Delaware Regional Office

2011 ANNUAL REPORT

AWARDS AND RECOGNITION


• Served 10,091 individuals with disabilities • Employed 16 individuals with disabilities • Placed 386 individuals with third-party community employers • Initiated a new 40 hour pre-employment training program to help individuals better navigate the complex Florida job market – an initiative that served approximately 100 individuals • Selected to participate in the Benefit Offset National Demonstration (BOND) program - a new demonstration program created by the Social Security Administration to help Social Security Disability Insurance (SSDI) beneficiaries return to work. 166 individuals received extensive benefits planning and case management services through this program in FY 2011 • Served 60 veterans with disabilities, of whom 19 were successfully placed with third-party community employers. Sixty-five percent of those enrolled in the program are veterans from the wars in Iraq and Afghanistan

Financial Data Florida Regional Office Revenue by Source ($8.9 million in total revenue) Rehabilitation and Grant Funding

68%

Affirmative Employment Operations

12%

Housing and Other

20%

Florida Regional Office The ServiceSource Florida Regional Office offers a variety of Rehabilitation and Employment Services for people with disabilities throughout the State of Florida. Programs include vocational evaluation and training, benefits planning, housing and opportunities for self-employment. The Florida Regional office also provides specialized youth transition services and employment and outreach services for veterans with disabilities.

How We Serve - Types of Services VR Counselor Services

69%

Job Evaluation & Placement Services

10%

Benefits Planning (WIPA & BOND)

8%

Youth Transition Services

6%

Housing

5%

Other

2%

Regional Executive Director David Higgins

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Florida Regional Office

2011 ANNUAL REPORT

SIGNIFICANT ACHIEVEMENTS


Rehabilitation Services

Youth Transition Services

The ServiceSource Florida Regional Office offers a variety of rehabilitation and employment services for people with disabilities throughout the State of Florida.

High School/High Tech (HS/HT) is a community-based partnership that provides high school students with all types of disabilities, ages 14-22, the opportunity to explore jobs and post-secondary education leading to technology-related careers. The program is supported by the US Department of Labor Office of Disability Employment Policy (ODEP). It is funded in Florida by The Able Trust, a nonprofit foundation providing employment support for Floridians with disabilities, as well as the Florida Department of Education’s Division of Vocational Rehabilitation. In FY 2011, the HS/HT program served 2 1 youth with disabilities, placing eight in third-party community-based jobs.

Vocational Rehabilitation Counselor Services The ServiceSource Florida Regional Office partners with the State of Florida Division of Vocational Rehabilitation (DVR) to provide core Vocational Rehabilitation services in three workforce regions. The partnership between DVR and ServiceSource provides increased choices for individuals with disabilities to receive vocational rehabilitation services. In FY 2011, ServiceSource provided VR Counselor Services to more than 6,700 individuals with disabilities in thirteen Florida counties. Veterans Employment and Outreach Program The ServiceSource Florida Regional Office expanded its services to veterans in FY 2011 to include legal services, transportation assistance, pre-employment services and access to financial literacy. Sixty veterans with disabilities were served in FY 2011, of whom 65 percent were veterans from the conflicts in Iraq and Afghanistan. Nineteen veterans were placed in jobs in the community. This program is made possible by The Able Trust, Abilities Foundation, Florida Veterans Foundation and Disabled American Veterans Charitable Service Trust.

The Broadened Horizons Brighter Futures Program (BHBF) is operated by ServiceSource and funded by the Social Security Administration (SSA). The four-year project runs through March 31, 2012 and works with youth ages 16-21 with disabilities in Miami- Dade County who receive Social Security benefits because of their disability. The program has served more than 400 young adults and has placed 206 participants into competitive employment with community employers. Benefits Planning Services The Work Incentives Planning and Assistance (WIPA) program provides information to Social Security Administration (SSA) beneficiaries on available work incentives and other Federal programs that remove regulatory and programmatic barriers to employment for persons with disabilities. ServiceSource served more than 700 Floridians with disabilities through this program in FY 2011.

The Benefit Offset National Demonstration (BOND) is a new demonstration program created by the Social Security Administration to help Social Security Disability Insurance (SSDI) beneficiaries return to work. In January of 2011, the ServiceSource Florida Regional Office began a pilot program for Work Incentives Counseling (WIC) and Enhanced Work Incentives Counseling (EWIC) services in 17 counties in mid and southern Florida. To date, 111 WIC beneficiaries and 55 EWIC beneficiaries are receiving extensive benefits planning and case management services. The seven-year program is expected to serve 11,820 beneficiaries.

Affirmative Employment Operations The ServiceSource Florida Regional Office directly employed 16 individuals with disabilities in FY 2011. Through government and commercial contracts, individuals with disabilities provide quality services to customers in supportive, community-based work environments. ServiceSource employees provide mail room management services for the Internal Revenue Service in Miami and Plantation, Florida and warehouse logistics support in Jacksonville, Florida. Through a partnership with RESPECT of Florida, employees provide call center services to the State of Florida Department of Management Services in Tallahassee, Florida and toner cartridge services for the Pasco County School District with business partner Tonertype, LLC.

“The High School/High Tech Program inspired and encouraged me to follow my dreams of being independent and having a bright future. It gave me confidence and taught me how to prepare a resume, complete job applications, answer interview questions, and hunt for job openings. HS/HT helped get me out of my comfort zone and on my feet.” - Dzemila Ahmetovio, one of 21 students with disabilities enrolled in ServiceSource’s High School/High Tech Program. Dzemila currently works two part jobs as a home health care employee, and is pursuing her goal to become a nurse and work in the field of pediatrics.

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Florida Regional Office

Housing The ServiceSource Florida Regional Office provides numerous housing supports to include subsidized rentals, home renovations, accessibility accommodations and home ownership programs. Operations include more than 220 rental units scattered throughout Pinellas, Polk and Brevard Counties. The ServiceSource Florida Regional Office provides housing supports to more than 500 Floridians annually. In FY 2011, ServiceSource helped two individuals to purchase their own home, and provided 273 affordable, accessible rental units.

Christopher’s Story When 24 year old Christopher Montoya enrolled in the ServiceSource Broadened Horizons Brighter Futured program in Miami, Florida, he set himself a goal: Retain his job and work towards saving enough money to take the ultimate step in self-sufficiency – purchasing his own car. While working as a front-end assistant for Publix supermarket, ServiceSource staff helped Christopher to hone his customer service and interpersonal relationship skills so that he could address performance issues and be successful at his job. Christopher, who has a mild developmental disability and autism, also took financial literacy classes so he was able to manage his own money, budget his expenses and set aside enough money to save toward his goal. After regularly contributing to his account for two years, Christopher was able to purchase his own car. Being able to achieve his goal has given Christopher a new perspective on life. He has grown to be more self-confident, assertive, and proud of himself. He now drives his car from work to home as well as doing his own errands.

2011 ANNUAL REPORT

FLORIDA PROGRAMS


Rehabilitation Partner of the Year – Gary Marquis, Tri-County Rentals Community Partner of the Year – Childhood Development Services, Inc. Staff Employee of the Year – Marcela Vieira, Program Manager for the Broadened Horizons/Brighter Futures Youth Transition Demonstration Project Participant Employee of the Year – Paul Boyden, Tonertype contract Community Placement Employee of the Year – Kimberly Wright, Clinical Laboratory Technician, Davita Laboratories Sapphire Awards – Presented to ServiceSource staff by Florida’s Director of the Division of Vocational Rehabilitation in recognition of their extraordinary efforts to assist in securing employment for DVR customers. In FY 2011 these awards were presented to: Lorena Demattei Kay Joseph Joanne Jung Barb Harrington Nikki English   Helen Davis   Teresa Rider     Sharon Fischer Bronda Butler Kathy Haas

Jessica Erkkila Jennifer Pope Anthony Nisco Levy Lennon Laura Henderson Paullone Sommons Christine Vaughan Susan Altman Angel Seymour

ABILITIES FOUNDATION The Abilities Foundation is a 501(c)(3) nonprofit support organization that raises, invests, and distributes funds to benefit the ServiceSource Florida Regional Office, a 501(c)(3) nonprofit organization that serves the employment, housing, and health needs of persons with disabilities in the State of Florida. The Foundation is governed by an allvolunteer board of trustees, and generates revenue from individuals, corporations, and other foundations through special events, annual appeals, grant writing, and planned giving. Abilities Foundation’s vision is to ensure that people with disabilities have the opportunity to participate with dignity in everything that community life has to offer. The Abilities Foundation has garnered strong support for various events held throughout the year- particularly the annual wine tasting event held at Tropicana Field. This year’s 22nd Annual Abilities Wine Tasting and Silent Auction was attended by over 2,500 supporters who enjoyed premium wines and spirits, gourmet cuisine from acclaimed chefs, fabulous auction items and live entertainment at Tampa Bay’s premier wine and food showcase. The event’s proceeds benefited veterans with disabilities who served in Iraq and Afghanistan. Through the years, the event has attracted thousands and collectively netted $3.38 million to provide jobs and housing for Floridians with disabilities.

Board of Trustees

OFFICERS Richard B. Winning, Chairman John B. Byrne, III, Vice Chairman Gloria Hollingsworth, Secretary Howard Sachs, Treasurer Frank De Lucia, Assistant Secretary/Assistant Treasurer TRUSTEES Johnny Green Andrew Lourake Leslie A. Rubin Barbara Sealund Joseph J. Sorota, Jr. Frank De Lucia, President and CEO

Foundation Facts Established: 1983

Mission: The mission of the Abilities Foundation is to support the needs of people with disabilities through gainful employment, affordable housing, independent living, recreational/cultural resources, advocacy, health, and accessible marketplaces. Key Programs Supported: Money raised directly supports the ServiceSource Florida Regional Office’s programs, including affirmative employment, rehabilitation and employment services, housing, veteran’s employment and outreach, case management home and community services, and youth transition services. How You Can Help: Visit ServiceSource.org/donate or call 727-538-7370.

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Florida Regional Office

2011 ANNUAL REPORT

AWARDS AND RECOGNITION


• Served 593 individuals with disabilities • Employed 395 individuals with disabilities • Placed 25 individuals with third-party employers • Started a new AbilityOne grounds maintenance contract at Redstone Arsenal, Alabama as a subcontractor to Phoenix • Employed a total of 42 veterans on affirmative employment contracts, through targeted outreach and partnerships with local veteran’s organizations • Placed 11 individuals with disabilities in jobs with community employers through American Recovery Reinvestment Act (ARRA) grant funds

Financial Data North Carolina Regional Office Revenue by Source ($18 million in total revenue) Affirmative Employment Contracts

90%

Rehabilitation and Grant Funding

10%

Where Our People Work North Carolina Regional Office The ServiceSource North Carolina Regional Office is a leader in providing vocational training and employment programs for adults with disabilities. The North Carolina Regional Office provides individuals with disabilities valued training programs that match vocational skills to meaningful employment opportunities, and offers a variety of work settings and training options to give program participants choice and to support their success. Regional Executive Director James R. Aynes

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AbilityOne Community-Based Employment – 347 people (88%) Center-Based Employment – 48 people (12%) Food Service

57%

Logistics

19%

Administrative Support

13%

Center-Based Employment

6%

Mail Services

5%

How We Serve Direct Employment

67%

Rehabilitation and Housing Services

29%

Placement with Third-Party Community Employers

4%

North Carolina Regional Office

2011 ANNUAL REPORT

SIGNIFICANT ACHIEVEMENTS


Affirmative Employment Operations

Employment and Rehabilitation Services

The ServiceSource North Carolina Regional Office directly employed 395 individuals with disabilities in FY 2011. The office has numerous affirmative employment contracts with commercial businesses and the Federal Government in North Carolina, Kentucky and Alabama. The majority of employees (88%) work on AbilityOne contracts, providing services to ServiceSource’s Federal Government customers.

The ServiceSource NC Regional Office provides a variety of employment and rehabilitation services in addition to direct employment, including vocational evaluation, work adjustment training, job coaching, supported employment and housing services. Job Placement Through a collaboration with the Division of Vocational Rehabilitation, ServiceSource placed 25 adults with disabilities in full and part-time jobs with community employers in FY 2011, enabling them to become independent and productive members of their communities.

Federal AbilityOne Contract Customers:

• National Institute of Environmental Health Sciences (logistics support) • Naval Surface Warfare Center (administrative support services) • U.S. Army (grounds maintenance, mail room operations, food services, administrative support services) • Department of Veterans Affairs (administrative support) • U.S. Marine Corps (food service – as a subcontractor to Sodexo)

Center-Based Employment ServiceSource operates an Employment Center in Fayetteville, North Carolina that provides work-oriented services such as evaluation, developmental skills training, work adjustment, job placement and center-based employment for individuals with disabilities. Employees provide a full range of product manufacturing and assembly work, including packaging automotive parts for Dayco Products, Inc. Employees also manufacture numerous products in the wood and metal shops, including military foot lockers, storage sheds, architectural chairs and Humvee motor vehicle jacks.

Employees in the wood and metal shops produced 4,008 military Humvee Jacks, 3,510 military footlockers and 751 architectural chairs through the AbilityOne Program in FY 2011. ServiceSource began work on a new AbilityOne grounds maintenance contract at Redstone Arsenal, Alabama as a subcontractor to Phoenix in FY 2011.

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ServiceSource is an approved Employment Network (EN) through the Social Security Administration’s Ticket to Work Program and works to place individual ticket holders into jobs within the community. Seven individuals were placed in jobs in FY 2011 through the Ticket to Work Program.

Housing In 2007 ServiceSource expanded its housing program to North Carolina. Today, the ServiceSource North Carolina Regional Office offers 40 affordable and accessible residential units in Cumberland County, North Carolina. All of these units are United States Department of Housing and Urban Development (HUD) Section 811 Housing.

North Carolina Regional Office

Timothy’s Story Timothy Brazile has proven himself to be an outstanding addition to the ServiceSource North Carolina Regional Office. He was referred by the NC Division of Vocational Rehabilitation office in the fall of 2009 for Work Adjustment Job Coaching services, and began working as a member of the maintenance crew at the office. Timothy quickly proved that he was a dependable worker and was hired as a part-time employee almost two years ago. Timothy rarely misses a day of work, and always comes in with a positive and enthusiastic attitude. Timothy loves his job, and reports that he is the first one up in his house in the morning, ready for work. While Timothy has had to overcome challenges to excel at his job with ServiceSource, his most recent accomplishment is the one of which he is most proud - he recently earned his high school diploma. Sherri Royal, Timothy’s Employment Service Coordinator, says that earning a diploma has been Timothy’s greatest accomplishment…so far.

2011 ANNUAL REPORT

NORTH CAROLINA PROGRAMS


2011 ANNUAL REPORT

AWARDS AND RECOGNITION Rehabilitation Partner of the Year – Katherine Baldwin, Case Manager Government Customer of the Year – Fort Bragg Vehicle Registration New Horizons Award – Fort Bragg Food Services Team Participant Employee of the Year – Vivian Downs, Veterans Affairs Medical Center, Fayetteville, NC

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North Carolina Regional Office


• Served 229 individuals with disabilities • 112 individuals with disabilities participated in paid work activities • 81 individuals participated in expanded and enhanced community integration activities • Added a new accessible ramp, making all entrances to Springfield-based center fully accessible • Launched the CFS Foundation, an independent, 501(c)(3) charitable organization with a mission to increase vital therapies for individuals with disabilities and increase the availability of adaptive equipment

Financial Data Revenue by Source ($6.6 million in total revenue) Rehabilitation and Grant Funding

VIRGINIA REGIONAL OFFICE HABILITATION SERVICES, CENTRAL FAIRFAX ServiceSource’s Virginia Regional Office for Habilitation Services provides comprehensive habilitation services to more than 200 adults with disabilities. Services are based on the concept of person-centered planning, which emphasizes and respects the interests, skills and needs of the individual with input from family members and advocates.

Program Impact People Served in Day Habilitation Programs in Fairfax County, VA ServiceSource Virginia Regional Office for Habilitation Services, Central Fairfax

43%

ServiceSource Virginia Regional Office for Employment and Rehabilitation services

10%

Other providers

47%

Programs and services are supported with funding provided by Community Services Boards of Northern Virginia and the Medicaid Waiver. Regional Executive Director Paul Wexler

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100%

Virginia Regional Office, Habilitation Services

2011 ANNUAL REPORT

SIGNIFICANT ACHIEVEMENTS


2011 ANNUAL REPORT

VIRGINIA PROGRAMS Habilitation Services Many of the individuals served by the Virginia Regional Office for Habilitation Services - Central Fairfax have significant intellectual and physical disabilities. We work to enable people with developmental disabilities to achieve greater self-sufficiency and independence so that every person is a valued member of their community, worthy of respect and capable of contributing to society. We do this by providing a range of services, including: Medical Case Management To meet the needs of our program participants, our Central Fairfax office has five nurses on staff. In addition, all staff are trained to react to medical and other health needs. Medical services include the administration of medication, gastrointestinal-tube feeding, seizure management and first aid. Person-Centered Activities At the heart of our day habilitation programs are effective, valued and innovative person-centered activities. Personcentered activities include, but are not limited to, training in cooking, recreational activities, leisure and social activities, current events education, reading and writing. Each of our program participants has a uniquely designed plan that incorporates the indivdual’s skills and interests. Rehabilitation Therapy Programs ServiceSource offers many rehabilitation therapies, including behavior, physical, speech, occupational and rehabilitation engineering. Each therapeutic plan is designed to provide the most benefit for the individual. With support from families, funders and other community providers, ServiceSource uses and supports the use of assistive technology to facilitate the most effective programs and opportunities for individuals with disabilities. Expressive Therapy Programs ServiceSource offers many innovative expressive therapy offerings, including art, dance, music, and recreation therapy, as well as therapeutic horseback riding. These expressive therapies are designed to be engaging and fun social activities, while at the same time enhancing physical and motor development.

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Personal Care ServiceSource provides extensive personal care and personal safety programs to ensure participants are provided services in a safe and effective environment. Employment Programs ServiceSource provides both center-based and communitybased employment options for people with disabilities. A number of our program participants are actively involved in work activities including mailing operations, document destruction, distribution, custodial and packaging. Individuals in our day habilitation program had the opportunity to engage in a variety of community activities, including visiting museums, shopping malls, and parks and volunteering for community organizations such as animal shelters, parks and food delivery services.

Anit’s Story Anit Mukherjee has been part of the ServiceSource VA Regional Office for Habilitation Services, Central Fairfax since 1994. Prior to his involvement with ServiceSource, Anit and his family tried many different programs and had frequent behavior problems. His parents report that once he joined the ServiceSource family, Anit had fewer behavior problems and improved his comprehension and communication skills as a result of the attention he received from ServiceSource’s compassionate and well-trained staff. One of the reasons Anit enjoys his day is because of his ability to choose the activities to participate in, as opposed to being told what he must do. Anit has been able to participate in some paid work activities, and is interested in taking advantage of more computer-training opportunities in the future.

Virginia Regional Office, Habilitation Services


The CFS Foundation raises funds to support ServiceSource’s Virginia Regional Office for Habilitation Services – Central Fairfax and their efforts in the expansion of vital expressive therapies and increasing adaptive equipment and rehabilitation engineering offerings for adults with intellectual and physical disabilities in Northern Virginia. The Foundation also encourages community education efforts through special programs and events. The Foundation had a strong start in its inaugural year starting with a kick-off event in the fall and organizing many appeals and events throughout the year. Funding initiatives have been established based upon the needs indentified during the strategic planning process, and as the Foundation begins its second year, funds will be used to help the regional office accomplish these goals. One primary goal of the regional office is to create a Model Day Habilitation Program by providing engaging activities in center-based settings. Board of Trustees Leslie W. Brill, Chairman Chief Administrative Officer at EG&G Corporation (retired) Jim Longo, Treasurer CFO for the Palm Group John Burgess, Sr. Vice President of FileTek, Inc. Alan Friedman Principle with Focus to Win

Foundation Facts Established: 2010

Mission: The mission of the CFS Foundation is to raise funds for ServiceSource’s Virginia Regional Office for Habilitation Services to support the expansion of vital therapies, and increase adaptive equipment and rehabilitation engineering offerings for adults with intellectual and physical disabilities in Northern Virginia. Key Programs Supported: Various programs and services as needed at ServiceSource’s Virginia Regional Office for Habilitation Services including, but not limited to, expressive therapy sessions for program participants, adaptive equipment and additional lift and passenger vans. How You Can Help: Visit ServiceSource.org/donate. Or call 703-354-0900

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Virginia Regional Office, Habilitation Services

2011 ANNUAL REPORT

CFS FOUNDATION


• Served 2,013 individuals with disabilities • Employed 995 individuals with disabilities • Placed 183 individuals into jobs with community employers • Secured new AbilityOne total facilities management (TFM) contracts with the Federal Energy Regulatory Commission (FERC) and the Mark Center, expanding our service line of business and employment choices for people with disabilities • Selected to participate in a seven year Benefit Offset National Demonstration (BOND) project - a new program designed to help Social Security Disability Insurance (SSDI) beneficiaries return to work. Forty-two individuals received extensive benefits planning and case management services through this program in FY 2011

Financial Data Virginia Regional Office Revenue by Source ($88.5 million in total revenue)

VIRGINIA REGIONAL OFFICE EMPLOYMENT AND REHABILITATION SERVICES The ServiceSource Virginia Regional Office for Employment and Rehabilitation Services is commited to providing exceptional employment and other support services to people with disabilities, as well as a valuable labor force to local commercial businesses and government agencies. Regional Executive Director Lisa Morgan

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Affirmative Employment Contracts

90%

Rehabilitation and Grant Funding

10%

How We Serve Direct Employment

50%

Placement With Third-Party Community Employers

9%

Other Rehabilitation Services

41%

Where our People Work AbilityOne Community-Based Employment

56%

Community-Based Non-AbilityOne Employment

19%

Center-Based Employment

14%

Day Habilitation-Paid Work Activity

11%

Virginia Regional Office

2011 ANNUAL REPORT

SIGNIFICANT ACHIEVEMENTS


Affirmative Employment Operations The ServiceSource Virginia Regional Office for Employment and Rehabilitation Services provides direct employment opportunities for people with disabilities by securing business service contracts with both commercial and government customers. The majority of our affirmative employment contracts are with the Federal Government under the AbilityOne Program. Our employees work in the following areas: • Administrative Support • Mail Center Management • Food Service Operations • Total Facilities Management • Packaging and Assembly • Document Management ServiceSource began work on a new AbilityOne total facilities management contract at the Mark Center in Alexandria, VA.

Habilitation Services

Employment and Rehabilitation Services

Day Habilitation Programs Our Community-Based Day Habilitation programs operate in the communities of Arlington, Fairfax and Prince William Counties, and are goaled to integrate individuals in their local communities through volunteer and paid work activities. Habilitation programs teach individuals a variety of valued skills for independent living and enhance quality of life through person-centered activities and expressive therapies.  More than 100 individuals were served through ServiceSource Day Habilitation Programs in FY 2011.

Job Placement ServiceSource has a talented team of Employment Development Specialists who work closely with program participants in their efforts to explore careers as well as obtain and maintain valued employment in the community. ServiceSource has the resources to ensure that third-party placements are successful for both the individual and the employer. In FY 2011, the ServiceSource Virginia Regional Office for Employment and Rehabilitation Services placed 183 individuals in jobs with third-party community employers.

ServiceSource provides day habilitation at three locations, where program participants have ample opportunity to participate in a variety of socially stimulating volunteer and paid work activities in the community.

Group Supported Employment Through this program, a work group travels to an off-site location to work on a specific contract. Employment work groups provide a wide variety of services to local businesses, including but not limited to the following: • • • • •

Center-Based Employment Center-based employment offers individuals with disabilities more highly supervised employment options on-site at ServiceSource’s Employment Center located in Alexandria, VA. Employment options include fulfillment, data entry, digital imaging, document destruction, assembly, electronics recycling and bulk mailing preparation.

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Mail services Laundry services Food service Custodial services Retail support

ServiceSource’s Community Thrift Store in Manassas, Virginia provides meaningful, paid work for adults with disabilities in an integrated setting. Social Security BOND The Benefit Offset National Demonstration (BOND) project is a new demonstration program created by the Social Security Administration to help Social Security Disability Insurance (SSDI) beneficiaries return to work. The fiveyear grant program gives SSDI beneficiaries guidance on and/or the opportunity to return to work. Service Source provides Enhanced Work Incentives Counseling (EWIC) for the DC metro area under the BOND program. In FY 2011, 42 individuals with disabilities were served through this program.

Virginia Regional Office

Ernestine’s Story Ernestine Koutnik has been employed with ServiceSource for 12 years. She initially started working as a Scanner Operator in 1999 in ServiceSource’s center-based program, Precision Images.  In 2000, she was hired to work as a Scanning Operator on a commercial contract with BAE Systems.  In this position she performs data entry, scans bankruptcy notices and addresses, processes mail, prepares monthly reports for her BAE Systems manager and performs quality control checks of printed notices and data entered into the computer system.  Ms. Koutnik’s supervisor says that her work performance is outstanding –she is a team player and is very reliable. This December, Ms. Koutnik was recognized for her dedication with an incentive award and a letter congratulating her on her achievements in the workplace.

2011 ANNUAL REPORT

VIRGINIA PROGRAMS


Rehabilitation Partner of the Year Prince William County Department of Social Services

Community Partner of the Year Steve Joyce - Vice Chairman, ServiceSource Foundation and President & CEO of Choice Hotels International Tym Memorial Program Participant Employee of the Year Beryl McCallum, Prince William County Neighborhood Place Tym Memorial Community Placement Employee of the Year Angela Conley, Administrative Assistant at NASA Goddard Tym Memorial Staff Employee of the Year Karen Harvey, Program Manager, ServiceSource Alexandria Day Support

The ServiceSource Foundation assists ServiceSource’s Virginia Regional Office for Employment and Rehabilitation Services by developing and providing resources that impact local communities in order to foster sensitivity and support for individuals with disabilities and to increase their participation in community life. The ServiceSource Foundation has raised more than $2 million in support of unfunded or under-funded programs since its creation in 2004. To date, the Foundation has allocated more than $1.5 million in grants to ServiceSource. The majority of the grants have been in support of ServiceSource’s Day Habilitation Programs where individuals with disabilities receive life skills training and are provided meaningful opportunities to enhance sensory and motor skills and receive community-based work experiences. Board of Trustees

Bruce Wardinski, Chairman Chairman & CEO, Playa Hotels and Resorts

Dave L. Hunke President & Publisher, USA Today

Steve Joyce, Vice Chairman President & CEO, Choice Hotels International

Robert J. “Bob” McCarthy Group President, Marriott International, Inc.

Nino R. Vaghi, Secretary/Treasurer President, Digital Office Products

Dale E. Powell Senior Managing Director, Principal, Cassidy Turley

James L. Francis President & CEO, Chesapeake Lodging Trust

Ralph W. Shrader Chairman & CEO, Booz Allen Hamilton, Inc.

J. Warren Gorrell Co-Chief Executive Officer, Hogan Lovells US, LLP

Foundation Facts Established: 2004

Mission: The ServiceSource Foundation’s mission is to raise money to help bridge the gap to community-based opportunities for people with disabilities at ServiceSource. Key Programs Supported: The ServiceSource Foundation bridges the gap for many of the unfunded or underfunded programs that directly support people with disabilities. The Foundation promotes education and awareness, and provides direct funding for programs that support people with disabilities. Recent grants include dance and music therapy, the therapeutic riding program, and the Family Support Network. How You Can Help: Visit ServiceSource.org/donate or call 703-461-6000.

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Virginia Regional Office

2011 ANNUAL REPORT

THE SERVICESOURCE FOUNDATION

AWARDS AND RECOGNITION


SES, a subsidiary of ServiceSource, Inc., provides jobs for people with disabilities at military mess halls at Camp Lejeune, North Carolina. SES works in partnership with private and state-funded agencies that refer individuals with disabilities for job placements. SES works closely with the individual’s counselor to help develop appropriate job goals, coordinate transportation schedules and support successful job placements. SES currently employs 147 individuals with disabilities.

AWARDS AND RECOGNITION Community Partner of the Year – Sodexo, Inc. Staff Employee of the Year – Amy Taylor, Human Resources Generalist Participant Employee of the Year – Michael Puttbach, Camp Lejeune Food Services

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2011 ANNUAL REPORT

SERVICESOURCE EMPLOYMENT SERVICES (SES)


Regional Offices Our five regional offices provide a full range of rehabilitation, employment, habilitation and housing services, as well as affirmative employment operations and business services throughout nine states and the District of Columbia. Contact any of our regional offices directly, or visit www.servicesource.org to learn more.

Clearwater, Florida

Central Fairfax, Virginia

Fayetteville, North Carolina

2735 Whitney Road Clearwater, FL 33760 727.538.7370

6860 Commercial Drive Springfield, VA 22151 703.354.0900

600 Ames Street Fayetteville, NC 28301 910.826.4699

Wilmington, Delaware

Alexandria, Virginia

3030 Bowers Street Wilmington, DE 19802 302.762.0300

6295 Edsall Rd, Suite 175 Alexandria, VA 22312 703.461.6000

www.servicesource.org

/SVS  

http://www.servicesource.org/images/content/Employee_Intranet/Corporate_Information/Publications/SVS_AR_11.pdf

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