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Happy New Year !! Volume 26, Number 24

Circulation: 10,000 Nationwide

 Copyright © 2012 Service Industry Publications, Inc.

December 31, 2012

Switching the focus to ammonia & ammonium levels If chlorine demand is high, it is not because of high levels of phosphates or nitrates

Got Algae?

Paul Domey, president of Heritage Pool in Sutton, Mass., sent us this “Horror File” entry: “I am not sure who the landscaper is, but I am sure the plants get plenty of moisture from the leaky plumbing.” The plants look healthy, but does the pool have an algae problem?

By Marcelle Dibrell In a recent conversation with a pool pro, the topic of nitrate and phosphate removers came up. “I never use them,” he said, adding, “It‘s all snake oil.” When asked if he ever had a problem with algae, what he would do about it, he said, “I don’t have algae problems. I stay ahead of it with chlorine and good circulation.” He said he uses liquid chlorine, maintains 50 ppm cyanuric acid, and that seems to work just fine. If he had an algae problem, he supposed he might use a copper-based algaecide and he would also shock the pool. While he is certainly no water chemist or marine biologist, he has been a pool

service professional for almost 10 years. His philosophy is to “do one thing, and do it well”, and he lives up to his promise to keep his pools pristine. That shouldn’t be dismissed. His attitude about algae made us wonder about all the hype surrounding nitrates and phosphates and algae problems. Algaecides and algestats comprise a major component of swimming pool chemicals, and the latest craze is phosphate removers. Short of draining the pool, there doesn’t yet seem to be a popular method for nitrate removal, though we can be sure that the chemists are looking. Continued on page 11

trouble-shoot and repair sophisticated heating, circulation systems, automatic cleaners and more. While economics and a new delivery system has changed that formula somewhat, we’re far from declaring the end of the industry’s “educational season.” While training opportunities still abound, today’s opportunities more commonly come at regional trade shows, trade association-sponsored training events, at manufacturer in-house training centers or — increasingly — over the Internet. Once again our 2013 educational calendar fills pages in this and coming issues, thanks largely to the number of Certified Pool and Spa Operator courses listed by the National Swimming Pool Foundation. In this annual Education Opportunity

edition, we have compiled a list of as many of the training opportunities as we could locate that will be offered during 2013. At press time on Dec. 11 nearly 700 such opportunities had been entered into the Service Industry News database, representing training opportunities for service professionals in nearly every state plus Canada. In this issue look for a complete calendar of educational opportunities for the entire year, arranged by the company providing the education. We have also included a directory of companies and trade groups that are staging educational events, with phone numbers, so you may contact them for more details. This article will present a company-by-company and organization-by-organization breakdown technical semContinued on page 4

Educational opportunities are abundant in 2013 in getting ready for the following year’s swim season. From city to city across the country training teams brought hands-on systems to seasoned professionals and would-be technicians, qualifying them to install,

Service Industry Publications, Inc.        P.O. Box 5829 San Clemente, CA 92674-5829 949-366-9981

By Doug Walsh Time was when manufacturers in the pool and spa industry typically took their technical training classes “on the road” during the fall and winter seasons to prepare a new cadre of service professionals

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Service Industry News

December 31, 2012


December 31, 2012

Service Industry News

Page 3 Published by Service Industry Publications Inc. P.O. Box 5829 San Clemente, CA 92674-5829

For 25 Years, The Voice Of The Pool & Spa Service Professional

Editorial 949-366-9981 FAX: 949-366-9982

Volume 26, Number 24

© 2012 Service Industry Publications, Inc.

December 31, 2012

FEATURES Ammonia Oxidation Pathway...................................................................................... 13 Ammonium Ionic Reaction With Hypochlorous Acid.................................................. 14

Display Advertising Phone or FAX: 888-551-5020 Classified Advertising 949-366-9981 FAX: 949-366-9982 Email: serviceindustrynewscd@yahoo.com Circulation 10,000 Nationwide Editor & Publisher David Dickman

DEPARTMENTS Word Wizard ................................................................................................................ Calendar ...................................................................................................................... Educational Opportunities .......................................................................................... Can You Top This? ...................................................................................................... Show & Tell.................................................................................................................. Classified Advertising .................................................................................................

14 16 17 19 20 23

Managing Editor Doug Walsh Production Manager Janice Dickman Advertising Manager Lisa Lacey Circulation Manager Carrie Dibrell   Entire contents © 2012 Service Industry Publications, Inc. Permission is hereby granted to reproduce any editorial material contained herein for informational, non-commercial purposes, provided that credit is given to this newspaper.


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Education

From page 1 inars, so if you have interest in one particular product line you will be able to quickly find out what that company is offering. And look for a complete outline of regional trade shows scheduled during the first three months of the year in our Jan. 15 issue. While we make every attempt to contact all of the companies and organizations that offer educational seminars, some may have been missed. Some companies do not prepare their training schedule a year in advance, so as new seminars are announced, Service Industry News will publish the schedules as they become available. During the year, our Educational Opportunity Calendar will be updated each issue to focus of the opportunities available in the coming month. Following is our complete list of available programs that we’ve located as of Dec. 11, 2012: AquaCal/Auto Pilot

Flight School is a technically oriented, combination classroom and hands-on AutoPilot chlorinator training seminar. This seven (7) hour program is CEU-approved by the State of Florida, and is designed for pool and spa service professionals already engaged in the business of installing, troubleshooting, and repairing pool & spa equipment. Likewise, this course should prove equally useful to Customer Service and Sales Agents who typically assist customers in diagnosing AutoPilot system or site related problems. To participate fully, some knowledge of basic electricity (and corresponding use of electrical test meters) is helpful. Five Flight schools are scheduled through August 2013. at the company headquarters in The dates are Jan. 22, St. Petersburg, Fla..; Feb. 19, Fort Lauderdale; March 19, St. Petersburg; June 18, St. Petersburg and Aug. 20, Fort Lauderdale. In addition, the company plans 10 3-hour classes featuring training on AutoPilot Clorinators and AquaCal Heat Pumps. These classes are scheduled for March 21, Naples; April 16, St. Petersburg; May 21, Fort Lauderdale; May 23, Orlando; July 16, Fort Lauderdale; July 18, Fort Myers; Sept. 17, St. Petersburg; Sept. 19, Fort Lauderdale; Oct. 15, Jacksonville; and Oct. 17, Orlando.. For more information, or to make a reservation, contact AquaCal Inc., 2737-24th St. North, St. Petersburg, FL 33713. Telephone 727-823-5642. Online www.aquacal.com. Aquatic Commercial Consulting

Aquatic Commercial Consulting of Saratoga, Calif., schedules 16-hour Aquatic Facility Operator Certification courses throughout the year.

Service Industry News Designed for those working in public and semi-public recreation pool or water park facilities, the AFO program offers a unique discussion of risk management not usually directed at operations personnel. In-depth instruction is offered in filtration, water testing, treatments, disinfection, design considerations, facility management, risk management and facility trouble-shooting. Classes are planned in Northern California in Sacramento, Jan. 23-24, and Oakland, April 16-17. For details, including costs and registration, contact Julie Billington at Aquatic Commercial Consulting, Saratoga, CA 95071. Telephone 800-660-5202 or email julieb@aquacom.us. Aquatic Training Institute

The Aquatic Training Institute offers a variety of online Continuing Education classes for swimming pool contractors, pool operators seeking to be certified, swimming pool technicians and other swimming pool professionals. Classes carry the prestigious ANSI and IACET accreditations and are suitable to satisfy most states CE requirements. The firm even has specific categories for Florida swimming pool operators and contractors, as well as classes for those seeking to renew their Aquatic Facility Operators license. Online classes are available for pool chemical safety, pool and spa maintenance, pool circulation systems, swimming pool calculations, water chemistry and balancing and more. If you are seeking a completely online alternative to the Certified Pool Operators course, check out the Certified Pool Technician online certification course. For more information, contact the ATI at 800-385-0270. Or visit the institute online at www. aquatictraininginstitute. com. APSP

The Association of Pool & Spa Professionals offers certification programs for CSP Certified Service Professional®, CMS Certified Maintenance Specialist and CST Certified Service Technician. There are no pre-requisites for these programs — service techs should take the program that best matches their job and experience — and move up to take the next level whenever it is appropriate.  The length of each certification will be three years, and each certificate is renewable through the completion of 24 hours of continuing education during that three-year period. Technicians new to the industry will want to pursue the CMS.  There are no pre-requisites and the curriculum is covered in approximately 16 hours of instruction (2-1/2 day program).  The curriculum and open-book, multiple choice exam focuses on 4 key areas — Safety, Pool Circulation and Filtration, Pool Maintenance, and Water Chemistry — but the course also covers important

topics such as electrical systems, pool structures and finishes, heaters and controls, and customer service. The CST program more in-depth and technicians should have at least 1-2 years of experience in pool/spa service and repair to expect to be successful on the certification exam.  The course is approximately 4½ days in length and the exam requires the ability to apply your technical knowledge to situations encountered in the field.  As such, this program demands a level of technical knowledge that only comes with some on-the-job experience.    Technicians with 5 years or more of advanced level technical service repair and trouble-shooting experience, as well as 24 hours of continuing education courses, can qualify for the CSP level of certification.  The education component of each of the courses is rooted in the APSP Service Tech Manual, and is a required purchase to take one of the certification exams.  Technicians attending a Tech School normally receive the manual with their registration fee.  The APSP also offers a Certified Hot Tub Technician program, a 2.5-day live seminar that covers the essentials of portable hot tub service, and equipment repair and replacement. Instruction will be given by industry experts will use the APSP Hot Tub Technician Manual as the textbook for the course. This 348page, full-color manual covers all makes and models and offers a wide body of practical knowledge on servicing and troubleshooting manufactured hot tubs. The upcoming dates and locations already confirmed  for Tech Schools include: • Kansas City, Mo, Jan. 8-11, PSCC and CST. • Schamburg, Ill. (Mid-America Pool & Spa Show), Jan. 21-25, CMS, CST and CHTT. • Atlantic City, N.J. (Atlantic City Pool & Spa Show), Jan. 28-29, CBP and CSP. • Atlanta, Ga., (Southeast Pool & Spa Show), Feb. 4-7, PSCC, CMS and CST. • Ocean City, Md., (Region 2 Tech School), Feb. 4-8, CMS and CST. • Phoenix, Ariz., February TBD, Service TBD. • San Antonio, Texas (Southwest Pool & Spa Show), Feb. 27-28, CMS, CST and CHTT. • Los Angeles, Calif., March 6-9, PSCC. • Memphis, Tenn., March 12-15, PSCC, CST. More classes will be added as they are scheduled. For more information, contact the APSP education office, 703-8380083. Or visit online at www.apsp.org. Bay State Pools

Bay State Pools will offer training opportunities at its two special events scheduled early in 2013. The 14th Annual Northeast Oppor-

December 31, 2012 tunity Day will be held Feb. 11-12 in Uncasville, Conn. The Third Annual Mid-Atlantic Opportunity Day will be held Feb. 20-21 in Baltimore, Md. Look for details on the company website at www.baystatepools.com. Through its affiliate Aquatic Parts Co. of Bloomfield, Conn., the company also offers training classes for spa service technicians in early 2013. For more information about Spa Tech Classes, telephone 800-351-5743. Online www.apcpoolandspaparts.com. Chemtrol

The manufacturer of a full line of pH/ ORP automatic chemical controllers, Chemtrol schedules monthly seminars at its Santa Barbara, Calif.-based headquarters. The 2-day seminars are open to pool and spa companies and their employees who specialize in commercial chemical automation applications and include full training on the firm’s products and water chemistry. Reservations are required and class size is limited so that individual instruction can be maximized. Seminars are normally scheduled at the company headquarters on the second Thursday and Friday of each month, normally during the off season, October through April. But those interested should call or check the company website for updates throughout the year. A seminar registration form is also available at the firm’s website. For more information, contact Chemtrol, c/o Santa Barbara Control Systems, 5375 Overpass Road, Santa Barbara, CA 93111. Telephone 800-621-2279. Online www.sbcontrol.com. Commercial Energy Specialists

Commercial Energy Specialists schedules 2-day courses for Florida pool professionals seeking their Aquatic Facility Operator certification. The course provides in-depth instruction on filtration, disinfection, water testing and treatment, design considerations, facility management, risk management and facility trouble-shooting. The AFO certification course is specifically designed for those persons working in public, hotel, condominium, semi-public and municipal or waterpark facilities. Training includes a section specific to Florida State Health Code requirements. At press time, just one class has been scheduled for 2013. It’s in Orlando, Fla., on Feb. 13-14. For more information contact Commercial Energy Specialists, 860 Jupiter Park Drive, Suite 2, Jupiter, FL 334588958. Telephone 561-354-2718. Online www.ceswaterquality.com. FPSIE

The Foundation for Pool and Spa Industry Education offers swimming pool tech education in a number of disciplines at its training facilities in Sacramento, Calif. Continued on page 6


December 31, 2012

Service Industry News

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Education

From page 4 The 2013 schedule of classes currently list just online courses in Water Chemistry; Basic Hydraulics & Systems Components; Basic Electricity; Heater & Controllers Maintenance; and Safety, Customer Service & Construction. In addition the training facilities are home to a number of Certified Pool & Spa Operator’s classes, sponsored by the National Swimming Pool Foundation Check the FPSIE website for additional classes that may be scheduled later in the year. For more information, contact

Service Industry News the FPSIE, 598 Display Way, Sacramento, CA 95838. Telephone 916-922-8895. Online www.fpsie.org. Hayward/Goldline

Hayward Pool Products/Goldline Controls continues its Mobile Training Center seminars with stops around the country during of 2013. Seminars are scheduled for industry partners and cover a specific topic such as heaters, hydraulics & sizing, cleaners, controllers and salt generation. Hayward’s Mobile Training Centers are fully stocked work areas for diagnosis, troubleshooting and hands-on training of Hayward product. POP-like displays for product demonstrations

and advanced audio-visual tools for instruction transform the MTC into a multi-purpose education lab. Transparent and cutaway displays offer an inside look at how products work and self-contained electric, gas and water hookups allow many of the displays to act as simulators. Service, contractor, retail and distribution firms interested in having the MTC visit their location should contact the numbers below. Ideal class sizes range from 10-20, and each seminar is less than two hours. Persons interested in personalized the training to that audience should contact Hayward at 336-712-9900 or 909-5941600. Online Hayward-pool.com.

December 31, 2012 Jack’s Magic

Jack’s Magic Products will continue its Certified Stain Specialist (CSS) training seminars in 2013. As a CSS, professionals will receive comprehensive training in stain identification; common causes of stains and discoloration; stain removal; how to best prevent stains and discoloration; the role of water chemistry and balance; and understanding products and methods most effective in identifying, preventing and removing stains and discoloration. The company offers classes at major trade shows around the country and to companies requesting training.  For more information on training opportunities, contact Jack’s Magic Products, 12435 73rd Court, Largo, FL 33773. Telephone 800-348-1656. Online www.jacksmagic.com. Main Line Commercial Pools

Main Line Commercial Pools Inc. of King of Prussia, Penn., offers 2-day Aquatic Facilities Operator certification courses. The course uses the National Recreation and Park Association AFO manual as its textbook. The manual, which has just come out with its 6th edition, is one of the most comprehensive available on pool operations. Topics covered in the class include health department code reviews, circuContinued on page 8


December 31, 2012

Service Industry News

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Education

Continued from page 6 lation, filtration, specialty chemicals, sanitation, water balance, automation, pool covers, safety considerations, risk management and more. Upon successful completion and a 50-question exam, the NRPA officially certifies participants. The certification is recognized by Pennsylvania, New Jersey, Delaware, Maryland and Washington D.C. health departments. At press time, two classes were scheduled during 2013. They include: • May 8-9, Spring ValleyYMCA,

Service Industry News in Limerick, Penn. •  Sept. 24-25, Luther Acres, Lititz, Penn. For more information, contact Main Line Commercial Pools, 441 Feheley Drive, King of Prussia, PA 19406. Telephone 610-279-9285. Online www.mainlinepools.com. NRPA

The National Recreation & Park Association sponsors 2-day Aquatic Facility Operator Courses throughout the country. The AFO program is an advanced, state-of-the-art educational training program for those persons managing and operating aquatic facilities. The AFO

program is fast becoming the leading training opportunity for pool operators and aquatic facility managers in the United States and to date has certified over 16,000 aquatic facility operators in the 16 years of existence. The AFO certification course is a training program specifically designed to meet the needs of those working in public, semi-public, and municipal pool or waterpark facilities. The AFO program offers a unique discussion of risk management, not usually directed towards operations personnel. The course is designed to provide information and training for both supervisory and operations personnel.

December 31, 2012 Classes scheduled for 2013 include: • Indianapolis, Ind., Jan.8-9. Indiana Park & Recreation Association. • Highland Ranch, Colo., Jan. 30-Feb. 1, Anderson Aquatics. • Phoenix, Ariz., Feb. 6-7, Arizona Parks & Recreation Association. • Cameron Park, Calif., Jan. 23-24, Aquatic Commercial Consulting. • Orlando, Fla., Feb. 13-14, Commercial Energy Specialists. • East Lansing, Mich., Feb. 25-26, Michigan Recreation & Park Association. • Lawrence, Kan., March 14-15, Kansas Recreation & Park Association. • Plymouth Township, Penn., March 19-20, Pennsylvania Recreation & Park Association. • Piedmont, Calif., April 9-10, Aquatic Commercial Consulting. • Wichita, Kan., April 11-12, Kansas Recreation & Park Association. • Billings, Mont., May 2-3, City of Billings Park, Recreation Department. • Limerick, Penn., May 8-9, Main Line Commercial Pools, Inc. • Lititz, Penn., Sept. 24-25, Main Line Commercial Pools, Inc. For more information, contact the NRPA, 22377 Belmont Ridge Road, Ashburn, VA 20148-4501. Telephone 800-626-NRPA (6772). Online www.nrpa.org. Continued on next page


December 31, 2012

Education From previous page

NESPA

The Northeast Spa & Pool Association offers hands-on training through its Professional Training Institute. In addition to a number of classes offered at the Atlantic City Pool & Spa Show in January, the following 2013 PTI classes have been scheduled: • Feb 21 & 22 — Special 2-day Business Program with Rex Richard. Day 1 Session; Grow Your Business, Double Your Profits, Retire Rich & Have the Time of Your Life; Day 2 Session: Get Searched, Rank High, Go Viral! Make The Web Work For You! Class is scheduled for NESPA headquarters, 6 B South Gold Dr., Hamilton, N.J. Member & Non-member: $249 per day/session or $399 for both days/sessions. • Feb 25 - March 1 — APSP Certified Service Technician (CST), Ethan Allen Hotel, Danbury, Conn. Member: $500; Non-member: $650. 4th Edition Tech manual required. Additional $128.40 (incl. tax). • Feb 25-March 1 — APSP Certified Service Technician (CST), West Chester, Penn. (Contact PJ Chapter/Jennifer 856223-8801 for registration details). • Feb 25 - Feb 27 — APSP Certified Maintenance Specialist (CMS), West Chester, Penn. (Contact PJ Chapter/ Jennifer 856-223-8801 for registration details). • March 4-March 6 — APSP Certified Maintenance Specialist (CMS), Ethan Allen Hotel, Danbury, Conn. Member: $350; Non-member: $475. 4th Edition Tech manual required. Additional $128.40 (incl. tax).  • March 7 — (Aquron Waterproofing) Key Application Training, 6 B South Gold Dr., Hamilton, N.J. Members & Non-members: $545. • March 11-March 15 — APSP Certified Service Technician (CST), Location to be determined/Long Island. Member: $500; Non-member: $650. 4th Edition Tech manual required. Additional $128.40 (incl. tax) . • March 11-March 15 — APSP Cer-

Service Industry News tified Service Technician (CST), Saddle Brook, N.J. (Contact Metro Chapter/ Lynn 201-391-3800 for registration details). • March 14 — Vinyl Liner Repair & Replacement, NESPA, 6 B South Gold Dr., Hamilton, N.J. Member $125; Non-member $150. • March 19 - March 21 — APSP Certified Maintenance Specialist (CMS), 6 B South Gold Dr., Hamilton, N.J. Member: $350; Non-member: $475. 4th Edition Tech manual required. Additional $128.40 (incl. tax).  • March 26 — Getting Ready for the Season: Pool Opening & Water Chemistry, 6 B South Gold Dr., Hamilton, N.J. Member $125; Non-member $150. • March 27 — Getting Ready for the Season: Pool Opening & Water Chemistry (Encore), 6 B South Gold Dr., Hamilton, N.J. Member $125; Non-member $150. All classes are scheduled from 9 a.m. until 4 p.m. (unless noted otherwise). For more information or registration, contact the Northeast Spa & Pool Association, 6B South Gold Drive, Hamilton, NJ 08691. Telephone 609-689-9111. Online www.nespapool.org. NSPF

At press time, the National Swimming Pool Foundation had scheduled more than 350 Certified Pool and Spa Operator’s courses in cities across the country during 2013. Certification is required to operate public swimming pools in many municipalities. Students learn the basics in water chemistry, equipment trouble-shooting and repair, care of equipment and pool management. Many of the courses are offered by co-sponsoring organizations, and fees vary. Students receive 16 hours of instruction and must pass an examination to become certified. For a listing of CPO classes scheduled to date in your area, consult the educational calendar. Remember that more classes will be added to the schedule as the year goes on, so be sure to check the Educational Continued on next page

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Education

From previous page Opportunities Calendar that appears in each issue of Service Industry News for added CPO courses in your state. For more information on CPO courses, contact the National Swimming Pool Foundation, 4775 Granby Circle, Colorado Springs, CO 80919. Telephone 719-540-9119. Or log onto www.nspf.org. Pentair Pool Products

Pentair Water Pool & Spa of Sanford, N.C., is in the midst of its 2012-‘13 Equipment Training seminar schedule, which this season still has more than 40 one- and two-day training programs in cities across the U.S. and Canada. Topics will include basic hydraulics and equipment sizing, automation, variable frequency drive pumps, heater installation and repair, basic electrical theory, color LED and halogen lighting safety and installation, automatic chlorine generation, filtration and advanced water features and heat pump installation and operation. The January schedule includes: Van Nuys, Calif., Jan. 8; Mount Laurel, N.J., Jan. 9; Thousand Oaks, Calif., Jan.10; Phoenix, Ariz., Jan. 15; Renton (Seattle), Wash., Jan.15; Fresno, Calif., Overland Park, Kan., Jan. 16; Schaumburg, Ill., Jan. 21; Ontario, Calif., Jan.

Service Industry News 22; Tucson, Ariz., Jan. 22; Sacramento, Calif., Jan. 29-30. The February schedule includes: Louisville, Ky., Feb. 5; Fort Washington, Penn., Feb. 5; Sacramento, Calif., Feb. 5-6; Fort Washington, Penn., Feb. 6; Torrance, Calif., Feb. 12-13; St. Louis, Mo., Feb. 7-8; Salt Lake City, Utah, Feb. 12; Harrisburg, Penn., Feb. 12; Wilkes-Barre, Penn., Feb. 13; Cincinnati, Ohio, Feb. 19; Toms River, N.J., Feb. 19-20; San Jose, Calif., Feb. 19-20; Indianapolis, Ind., Feb. 21; Denver, Colo., Feb. 27; Santa Rosa, Calif., Feb. 27-28; Milwaukee, Wis., Feb. 27-28; Las Vegas, Feb. 27-28. The March schedule includes: Concord, Calif. March 5-6; Minneapolis, Minn., March 5-6; Wayne, N.J., March 5-6; Spokane, Wash., March 6; Kelowna, Can., March 12; Shelton, Conn., March 12-13; Boise, Id., March 19; Oklahoma City, Okla., March 19; Hauppauge, N.Y., March 19-20; Wayne, N.J., March 26 (Commercial); Marlborough, Mass., March 26-27; Marlborough, Mass., March 28 (Commercial); April classes include: Reno, Nev., April 3; and Laval, Quebec, Canada, April 2-3. The cost to attend any of the above programs is $95 per person, or the cash equivalent in Pentair Water Pool and Spa Partners Incentive Reward Dollars, and includes lunch and all workshop mate-

December 31, 2012

rials. The training kit includes course outlines and manuals, a calculator, pen, specialty tool assortment and a magnifying ruler. Course outlines have been developed to serve not only as educational tools but also as valuable field guides. Class sizes are limited and early registration is suggested. To register, or to learn more about Pentair’s online training opportunities, contact Pentair Water Pool and Spa at 888-755-7946. Or visit the company online at www.pentairtraining.com. Portifino Pools

Portofino Pools of Jacksonville, Fla., has announced its schedule of training classes for 2013, to be conducted by the company’s Training Institute under the auspices of the Association of Pool & Spa Professionals (APSP) and the National Swimming Pool Foundation (NSPF). All classes will be held in Jacksonville. Upcoming classes include: • APSP Certified Maintenance Specialist —Jan. 30 – Feb. 1; March 27-29; April 24-26; June 26-28 July 24-26; Aug. 28-30; Sept. 25-27th, 2013; Oct. 23-25; and Nov. 13-15. • NSPF Certified Pool & Spa Operator — Jan. 9-10; Feb. 27-28; March 13-14; April 10- 11; May 8-9; June 12-13; July 10-11; Aug. 14-15; Sept. 11-12; Oct. 9-10; and Nov. 6-7. • NSPF CPO Fusion — Jan. 10; Feb.

28; March 14; April 11; May 9; June 14; July 11, Aug. 15; Sept. 12; Oct. 10th, 2013; and Nov. 7. •  NSPF Aquatic Risk Management — Jan. 3; Feb. 7; March 7; April 4; May 2; June 6; Aug. 8; Sept. 5; and Oct. 3.   • NSPF Emergency Response Management — Jan 3; Feb. 7; March 7; April 4; May 2; June 6; Aug. 8; Sept. 5; and Oct. 3.  For details, contact Portofino Pools, 6005 Powers Ave., Suite 101, Jacksonville, FL 32217. Phone 904-731-3144. Online www.portofinopools.com. Raypak

Raypk Inc. of Oxnard, Calif., offers training opportunities in 21 cities across the country in early 2013. The 4-hour classes are free and include basic instruction on installation, trouble-shooting and repair on the company’s line of residential and commercial heaters. In addition to training, students receive a toolbox, training manual and other useful materials. By state, classes on the 2013 schedule include: • Alabama — Birmingham, Feb. 21. • Arkansas — Rogers, March 19; Van Buren, March 20; and Little Rock, March 21. • Georgia — Savannah, Feb. 12; Valdosta, Feb. 13; Norcross, Feb. 14 & Feb. 15. Continued on next page


December 31, 2012

Ammonia

From page 1 So what’s the deal? What problem are these phosphate removers trying to address? What problem do nitrates pose for your swimming pool? How do phosphates and nitrates get into your pool in the first place?

Education

From previous page • Kansas — Overland Park, Jan. 8. • Missouri — Maryland Heights, Jan. 10. • North Carolina — Raleigh, March 11; Pineville/Charlotte, March 12 • New Jersey — Tinton Falls, Feb. 5; Parsippany, Feb. 6. • New York — Ronkonkoma, Feb. 7. • South Carolina — Greer, March 13; Columbia, March 14. • Tennessee — Memphis, Feb. 19; Nashville, Feb. 20. • Texas — Houston, Jan. 29; San Antonio, Jan.30; Austin, Jan. 31. For more information, or to register, contact Raypak Inc., 2151 Eastman Ave., Oxnard, CA 93030. Telephone 805-278-5300. Or visit online at www.raypak.com. n

Service Industry News Do we really need to get them out of our pools? What about phosphate removers-do they really work? And why aren’t there any popular chemical or physical methods for removing nitrates, short of draining the pool? This article will attempt to explain some of these questions. In answer to the first two questions, phosphates and nitrates are considered to be bad for swimming pools because they promote algae growth. The scientific community agrees that nitrates and phosphates promote algae growth. It is generally accepted that both provide the needed nutrients, or “food,”

for algae growth. As a concentration starting point, the EPA recommends that phosphate levels be kept lower than 100 ppb (0.1 ppm) and nitrates lower than 10 ppm to limit algae growth in aquatic systems like lakes and ponds. Lakes and ponds, of course, do not contain chlorine to kill the algae. Nonetheless, these are useful concentration starting points. In pools with high levels of phosphates, nitrates, or both, some people find that they have difficulty maintaining chlorine residuals. This is not because the chlorine is reacting with either the nitrates or phosphates, but rather that the

Page 11 chlorine is reacting with algae. This can occur even when there does not appear to be an algae problem. Very low algae counts, as in, invisible, will consume large quantities of chlorine. Having said this, if the proper free chlorine levels are maintained at all times, algae cannot grow, even with high nitrates and phosphates. That’s why phosphate removers can seem like snake oil to some consumers. As to the next question, how do phosphates and nitrates get in the pool in the first place? We will answer this question separately for phosphates and nitrates. Continued on next page


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Service Industry News

Ammonia

From previous page How do phosphates get in the pool? The largest source of phosphates in a swimming pool are those that are directly added, either by the homeowner, or the service professional, to combat stain and scale on pool surfaces. One of the most popular active ingredients in these products is phosphoric acid. The chemical formula of phosphoric acid is H3PO4. Phosphates (PO43-) are readily formed from this chemical by what is called a dissociation reaction. The second most common way that phosphates can get into a pool is from fertilizer runoff. Ammonium phosphate is a common ingredient in many fertilizers because it is an excellent plant nutrient, and this can contribute to higher phosphate levels in swimming pools. Phosphates are also contained, to some degree, in the source water. Particularly in agricultural areas, phosphate-based fertilizers can seep into the water table and contaminate source waters, like wells. In addition, phosphates are sometimes added to public water systems to prevent corrosion on the metal pipes that distribute the water. Zinc orthophosphate, for example, has been added to pipes because it forms a protective film over the surface and prevents metal ions from leaching into the water. It is for this reason that it is always a good idea to test the source water first to establish the source of the phosphates. Finally, phosphorous is an element that is contained in all living matter. The decomposition of leaves and other living things that occurs in swimming pools will result in some (low) concentration of phosphates. Getting the phosphates out Phosphates are typically removed from swimming pools with lanthanum-based chemicals. Common examples include lanthanum chloride, lanthanum sulfate, and lanthanum carboxylate. Upon the addition of a lanthanum salt to water containing phosphate ions,

December 31, 2012 lanthanum phosphate forms, a compound that is insoluble in water, and will precipitate out of solution. As a solid, it can then be filtered out by the pools filtration system. Ferric hydroxide is another viable way to remove phosphates. Granulated ferric oxide or hydroxide, GFO or GFH, are known to adsorb phosphates in a reaction forming iron phosphates that adhere to the original GFO surface. How do nitrates get in the pool? The largest source of nitrates in a swimming pool comes from fertilizer. Some nitrogen-based fertilizers may contain as much as 18.5 percent nitrate. While most of us are not directly adding fertilizers to our swimming pools, nitrates are highly water-soluble, so runoff from the garden into the pool can result in high nitrate levels. Like phosphates, nitrates are to some extent, part of life’s composition, and are part of plant decomposition by-products in the pool. Nitrates can also, of course, be present in the source water. Particularly in agricultural areas, nitrates can seep into the water table, and like phosphates, enter well water. Finally, nitrates can also enter the pool via a chemical reaction that is known as the nitrogen cycle. The conversion of ammonia into nitrates occurs by bacterial oxidation. Ammonia enters a body of water via bather waste, plant decomposition, or fertilizer runoff. There are a mspecies of bacteria, called nitrobacteraceae, that are able to oxidize ammonia into, first, nitrite ions (NO2-) and second into nitrate ions (NO3-). These bacteria are commonly found in fresh water and are part of a natural process that converts nitrogen from one form to another. This ammonia oxidation pathway is shown on the right in figure 1. Beginning with ammonia, NH3, at the top, the bacteria will rapidly convert it into the first substance, nitrite, NO2-, and then nitrate, NO3-. So the presence of nitrates in a swimming pool could be a result of the naturally occurring oxidation. Continued on next page


December 31, 2012

Ammonia

From previous page Why can’t we maintain chlorine residuals? It must be emphasized that chlorine will absolutely not react with either phosphate or nitrate. Chlorine and Algae If it is found that a swimming pool has high phosphate or nitrate levels, then the most likely reason that it’s difficult to maintain chlorine residuals is due to algae. This is true even if there is no visible algae problem. Because the chlorine is busy oxidizing the algae at a molecular level as well as performing its other sanitation goals, it seems impossible to maintain the chlorine in the pool. Because both nitrates and phosphates are algae food, the presence of these substances combined with an inability to maintain chlorine residuals is probably a symptom of the presence of algae. Chlorine and Fertilizers If it is found that algae is truly not present, yet it is still difficult to maintain a chlorine residual, then there is an alternative possibility. If there is a large amount of fertilizer runoff into a swimming pool, that can also make it challenging to maintain Continued on next page

Service Industry News

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Ammonia

Service Industry News

December 31, 2012

From previous page chlorine residuals. In this case, the chlorine is reacting with a component of the fertilizer. The active ingredient in most fertilizers is ammonium nitrate. Most of us know that chlorine reacts with ammonia type substances to form chloramines. The chlorine demand will increase if certain types of fertilizers have entered the pool. The chlorine demand increase is due to the presence of ammonia, however, not nitrates. Adding enough chlorine to satisfy breakpoint chlorination should solve this problem, at least until the next round of fertilizer enters the pool. Chlorine and Nitrite It is also possible to have nitrates in the pool without fertilizer runoff. Examination of the ammonia oxidation pathway shows that one of the products of the cycle is nitrite. While chlorine does not react with nitrate, it will react with nitrite, and the product of that reaction happens to be nitrate. Thus, the presence of nitrates in a pool not exposed to fertilizer runoff could be evidence that the nitrogen cycle is Continued on next page

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Find the terms relating to Education Opportunities

P G N D H C Q N E I N W X J O C D

R O N S N B Z Q A O I Y I I C E Z

T I O I C H E M I S T R Y O E R G

N H A L N L K T S T E C D W E T A

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The following words are hidden in this puzzle: Certified Chemistry Class Code Curriculum

Education Equipment Exam Hydraulics Installation

Instruction Learning Maintenance Operator Pool

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The answer to this puzzle may be found on Page 18


December 31, 2012

Ammonia

From previous page taking place. Chlorine demand will increase in the reaction of chlorine with nitrites. This is the least likely reason to have nitrates in a swimming pool, even though it’s chemically possible. Standard chlorine concentrations in normal pools are sufficient to kill the nitrobacteria responsible for producing nitrites and nitrates. Nitrate Removers At present, there are not a lot of ways to remove nitrates from swimming pools. This is not to say that there are no ways to remove nitrates from water, rather; the quantity of water in a swimming pool makes nitrate removal sometimes cost prohibitive. For example, distillation is one way to remove nitrates. Distillation involves boiling a liquid and collecting the steam while the impurities, such as nitrates, are left behind. Clearly, it’s not feasible to boil the water in a swimming pool. Ion exchange is another way to remove nitrates. Here, water passes through a resin that attracts the nitrate ions and releases a different ion like chloride, in its place. Currently, however, swimming pool supply stores do not market ion exchange technology. There are many companies that specialize in ion exchange for commercial and residential drinking water. But there are few, if any, companies that will cater to the swimming pool industry. This may have to do with the sheer volume of water in a swimming pool, or the expense of the equipment. Nonetheless, there are plenty of people with the resources to purchase what others might consider a frivolous expense. Perhaps this is an untapped market for the ion exchange industry. Reverse osmosis is also an effective way to remove nitrates. This technology is commonly used by waste water treatment companies to remove impurities. It involves passing highly pressurized water through semi-permeable membranes that can filter out impurities down to the molecular level. While commonly used in the swimming pool industry to reduce cyanuric acid and calcium hardness, reverse osmosis is an effective way to reduce nitrate (and phosphate) concentrations. Reverse osmosis is not commonly used in most parts of the United States, except in areas where calcium hardness is a real problem, such as Arizona, for example. It is also somewhat expensive. Prices range from around $400 to $1,000. Many service techs specializing in reverse osmosis are wary of treating swimming pools with a particularly

Service Industry News high mineral content because it can be damaging to the equipment. The cost of reverse osmosis can be competitive with the cost of draining a pool depending on where the pool is located. Some areas of the U.S. are experiencing severe droughts raising the price of replacement water. In some places, a permit must be obtained to drain a pool. These considerations can mean that reverse osmosis is a viable alternative to draining the pool. Furthermore, reverse osmosis presents a more environmentally friendly option. This is because the system effectively filters the existing water and then returns it to the pool. For these reasons, environmentally conscious people may choose this type of water treatment. Algae experiment Three glasses were filled with a cup of tap water each. A nitrate test kit was purchased from a pet store that measures nitrates up to 200 ppm. To one glass, a handful of fertilizer containing 20 - percent ammonium nitrate was added. This resulted in a nitrate concentration of approximately 10 ppm, according to the test kit. To the next glass, a tablespoon of pure potassium nitrate was added. This resulted in a nitrate concentration of greater than 200 ppm, according to the test kit. The third glass was left unaltered and the test kit registered a nitrate concentration of 0 ppm. The three glasses were left outside— in the sunlight — in November — in Texas — for three weeks. No algae growth was observed. What does this prove? Not a whole lot. Algae growth depends on all sorts of circumstances such as temperature, location and incubation time. What it does prove however, is that it is entirely possible to have measurably high nitrate concentrations and no observable algae growth. Scientists agree that phosphate and nitrate removal are effective ways of preventing algae growth. Service technicians agree that chlorine is an effective way of preventing and killing algae. We all know that it’s possible to have measurably high nitrates and phosphates and zero observable algae. It’s also possible to have measurably high nitrate and phosphate concentrations with no increase in chlorine demand. So is phosphate and nitrate remover snake oil? Not really. If there is observable algae growth and there are also measurably high phosphate and/or nitrate concentrations, then eliminating the phosphates and nitrates will contribute to the solution. n

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December 31, 2012 Service Industry News Page 16

Service Industry Calendar — January 2013 IPSSA Austin; Bakersfield IPSSA Cape Coral IPSSA East Bay IPSSA Mission Viejo; Riverside IPSSA San Fernando Valley Metro IPSSA Sarasota UPA Central Orange County #16 UPA Placer County #30 UPA Pomona #1 UPA San Bernardino #46 UPA San Fernando #34 UPA Santa Rosa #32 UPA Temecula #44

TUE

IPSSA Central Coast IPSSA Conejo IPSSA Conejo Valley IPSSA Elk Grove IPSSA North Orange County IPSSA Orange County #1 IPSSA Orange County #9 IPSSA Osceola; Palm Beach IPSSA South Bay UPA Chico #25 UPA Inland Empire #5 UPA North Scottsdale #75 UPA Sherman Oaks #49 UPA West Covina #14

IPSSA Capital Valley IPSSA Henderson IPSSA Menifee Valley IPSSA Northwest Las Vegas IPSSA Palm Springs IPSSA Silicon Valley IPSSA Southwest; Waxahachie IPSSA West Valley; Whittier IPSSA Yorba Linda UPA Moreno Valley #43 UPA Palm Springs #17 UPA Riverside/Corona #15 UPA Saddleback Valley #18

WED

IPSSA Diamond Bar IPSSA Las Vegas IPSSA Santa Clarita Valley IPSSA West Placer ASPI UPA Lake Havasu #27 UPA Long Beach #19 UPA Palm Desert #2 UPA Redwood Empire #29

THU

8

15

22

9

16

23

30 Atlantic City Pool & Spa Show

UPA Mid-Peninsula #55 UPA Sacramento #33

10

17

Atlantic City Pool & Spa Show

31

24

IPSSA East Valley Phoenix IPSSA Foothill IPSSA Palm Desert IPSSA Santa Clara Valley

Desert Pool & Spa Show

IPSSA Corpus Christi IPSSA East Long Beach IPSSA El Dorado IPSSA San Gabriel Valley IPSSA Tracy IPSSA Tri-Valley

3

IPSSA Corona; Dana Point IPSSA Gold Coast; Houston IPSSA Ontario/Rancho Cuc. IPSSA Redlands; Rio Grande Valley IPSSATustin/Irvine; Westside Swimming Pool Assn. of Hawaii UPA Bakersfield #54 UPA Coastal North County #52 UPA Inland Orange County #48 UPAMission Viejo #10 UPA Nohl Ranch #8 UPA North County #40; O.C. #6 UPAPasadena #35; Redding #24 UPA Sacramento #13; San Diego #9

IPSSA Anaheim IPSSA Carlsbad; Delta IPSSA Escondido; Hemet IPSSA Redwood Empire IPSSA San Diego IPSSA San Fernando Valley IPSSA Temecula/Murrieta IPSSA Tucson; IPSSA VIPS IPSSA Visalia UPA Central Valley #36 UPA Concord #39 UPA Newport Beach #12

Mid-America Pool & Spa Show

29

2

IPSSA Fort Worth IPSSA Modesto Central Valley IPSSA North County Coastal IPSSA North Phoenix IPSSA San Diego East County IPSSA Solano IPSSA Surf City IPSSA Ventura UPA Azusa #47 UPA La Mirada #41

Mid-America Pool & Spa Show

1

Mid-America Pool & Spa Show

IPSSA San Diego Metro

New Years Day

IPSSA Monterey Coast IPSSA Dallas IPSSA Sacramento City IPSSA East Contra Costa UPA Apple Valley #23 IPSSA Fresno UPA Granite Bay #45 UPA Rancho Cucamonga #21

5

SAT

4

12

26

Desert Pool & Spa Show

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11

18

February 2013 3131 11 32 33 31 32 33 34 35 16 17 18 19 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 2828 29

25

Desert Pool & Spa Show

FRI

(Due to the holiday season, many meetings have been cancelled or rescheduled. Check with the individual organization and chapter for information)

MON

31 18 15 22 29 29

7

14

21

28

IPSSA Huntington Beach IPSSA Rancho del Mar IPSSA Scottsdale UPA Garden Grove #50

IPSSA Antelope Valley IPSSA Central Los Angeles IPSSA Fremont IPSSA Santa Barbara UPA Diamond Bar #51 UPA Hacienda Heights #31 UPA North Texas #76 UPA San Gabriel #22

IPSSA Gold Country IPSSA Manasota IPSSA Mid Cities DFW IPSSA North Georgia IPSSA San Antonio IPSSA Western Las Vegas

December 2012 31 11 32 33 31 33 34 15 16 17 10 11 12 13 14 17 18 19 20 21 24 25 26 27 28 31 25 26 26 28

SUN 31 32 19 16 23 30

6

13

20

27

Atlantic City Pool & Spa Show

IPSSA Venice IPSSA Orange Coast IPSSA O.C.Pool Pros UPA Orange County #26

Atlantic City Pool & Spa Show IPSSA Central O.C. IPSSA Mid-Peninsula IPSSA Saddleback Valley UPA Orange County #7 UPA Santa Clarita Valley #42 UPA South Bay #57 UPA Whittier #11


December 31, 2012

Service Industry News

Page 17

January - February Educational Opportunities

The following is a list of educational seminars scheduled throughout the United States during the second half of January and the first half of February. This information has been provided by the sponsoring groups, and we are not responsible for cancellations or changes. We urge our readers to take advantage of as many of these educational opportunities as possible. Education and training not only help your business, they also contribute to an increase in professionalism throughout the entire Service Industry. Most classes require reservations; some require a fee; meals, manuals, service tools and certificates of completion may be included. In this special educational opportunities issue, look for the complete list of the 2013 sponsoring groups and their telephone numbers. Arizona Pentair, Equipment Course, Tuesday, Jan. 15, Phoenix. NSPF, CPO Course, Wednesday & Thursday, Jan. 16-17, Mesa. Desert Pool & Spa Show, ThursdaySaturday, Jan. 17-19, Phoenix. NSPF, CPO Course, Friday & Saturday, Jan. 18-19, Tucson. NSPF, CPO Course, Saturday & Sunday, Jan. 19-20, Phoenix.

Pentair, Equipment Course, Tuesday, Jan. 22, Tucson. NSPF, CPO Course, Thursday & Friday, Jan. 24-25, Tucson. NRPA, AFO Course, Wednesday & Thursday, Feb. 6-7, Phoenix. NSPF, CPO Course, Friday & Saturday, Feb. 8-9, Tucson. NSPF, CPO Course, Friday & Saturday, Feb. 8-9, Tucson. California Pentair, Equipment Course, Tuesday, Jan. 15, Fresno. NSPF, CPO Course, Wednesday & Thursday, Jan. 16-17, San Francisco. NSPF, CPO Course, Friday & Saturday, Jan. 18-19, Oakland. NSPF, CPO Course, Monday & Tuesday, Jan. 21-22, San Diego. Pentair, Equipment Course, Tuesday, Jan. 22, Ontario. Aquatic Commercial Consultants, AFO Course, Wednesday & Thursday, Jan. 23-24, Cameron Park. IPSSA Region 7, 23nd Annual Table Top Show, Saturday, Jan. 26, San Diego. Pentair, Equipment Course, Tuesday & Wednesday, Jan. 29-30, Sacramento. Pentair, Equipment Course (Advanced), Tuesday, Feb. 5, Sacramento. Portofino, Equipment Seminar (Advanced), Tuesday, Feb. 5, Sacramento.

Chemtrol, Chemical Automation, Thursday & Friday, Feb. 7-8, Santa Barbara. Pentair, Equipment Course, Tuesday & Wednesday, Feb. 12-13, Torrance. Colorado NRPA, AFO, Wednesday-Friday, Jan. 30- Feb.1, Highland Ranch. Connecticut NSPF, CPO Course, Monday & Tuesday, Jan. 28-29, Mystic. Bay State, Opportunity Day, Monday & Tuesday, Feb. 11-12, Uncasville. Florida NSPF, CPO Course, Tuesday & Wednesday, Jan. 15-16, Kissimmee. NSPF, CPO Course, Wednesday & Thursday, Jan. 16-17, Ft. Myers. NSPF, CPO Course, Friday & Saturday, Jan. 18-19, Vero Beach/Sebastian. NSPF, CPO Course, Monday & Tuesday, Jan. 21-22, Altamonte Springs. AquaCal/Auto Pilot, “Flight School”, Tuesday, Jan. 22, St. Petersburg. Portofino Pools Training Institute, APSP, CMS, Wednesday & Thursday, Jan. 30-31, Jacksonville. Portofino Pools Training Institute, APSP, CMS, Friday, Feb. 1, Jacksonville. NSPF, CPO Course, Friday & Saturday, Feb. 1-2, Orlando. NSPF, CPO Course, Tuesday & Wednesday, Feb. 5-6, Naples.

NSPF, CPO Course, Wednesday & Thursday, Feb. 6-7, Ft. Lauderdale. Portofino, ARM Course, Thursday, Feb. 7, Jacksonville. Portofino, ERP Course, Thursday, Feb. 7, Jacksonville. NSPF, CPO Course, Thursday & Friday, Feb. 7-8, Ft. Myers. NSPF, CPO Course, Saturday & Sunday, Feb. 9-10, Orlando. NSPF, CPO Course, Saturday & Sunday, Feb. 9-10, Sarasota. NSPF, CPO Course, Monday & Tuesday, Feb. 11-12, Orlando. NSPF, CPO Course, Tuesday & Wednesday, Feb. 12-13, Kissimmee. CES, AFO, Wednesday & Thursday, Feb. 13-14, Orlando. Georgia National Swimming Pool Foundation, CPO Course, Wednesday & Thursday, Jan. 16-17, Macon. NSPF, CPO Course, Tuesday & Wednesday, Jan. 22-23, Augusta. APSP, PSCC, CMS, CST Course Monday-Thursday, Feb. 4-7, Atlanta. Southeast Pool & Spa Show, CMS, PSCC, CST Course, Monday-Thursday, Feb. 4-7, Atlanta. NSPF, CPO Course, Monday & Tuesday, Feb. 11-12, Atlanta. Continued on next page


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Ed Ops

From previous page Raypak, Heater Training Seminar, Tuesday, Feb. 12, Savannah. Raypak, Heater Training Seminar, Wednesday, Feb. 13, Valdosta. NSPF, CPO Course, Wednesday & Thursday, Feb. 13-14, Columbus. NSPF, CPO Course, Thursday & Friday, Feb. 14-15, Marietta. Raypak, Heater Training, Thursday & Friday, Feb. 14-15, Norcross. Hawaii NSPF, CPO Course, Tuesday & Wednesday, Feb. 5-6, Lahaina, Maui.

Service Industry News NSPF, CPO Course, Tuesday & Wednesday, Feb. 12-13, Waikiki. NSPF, CPO Course, Wednesday & Thursday, Feb. 13-14, Waikiki, Oahu. Illinois Pentair, Equipment Course, Monday, Jan. 21, Schaumburg. APSP, CMT, CST, CHTT Course, Monday-Friday, Jan. 21-25, Schaumburg. Kansas Pentair, Equipment Course, Wednesday, Jan. 16, Overland Park. Kentucky Pentair, Equipment Course, Tuesday, Feb. 5, Louisville. Portofino, Equipment Course, Tuesday, Feb. 5, Louisville.

Maryland APSP, CMS, CST, Monday-Friday, Feb. 4-8, Oregon City. NSPF, CPO Course, Friday & Saturday, Feb. 8-9, Annapolis. Minnesota NSPF, CPO Course, Wednesday & Thursday, Jan. 23-24, Alexandria. NSPF, CPO Course, Wednesday & Thursday, Jan. 23-24, St. Paul. NSPF, CPO Course, Wednesday & Thursday, Feb. 6-7, Rochester. New Hampshire National Swimming Pool Foundation, (CPO) Course, Tuesday & Wednesday, Feb. 12-13, Keene.

December 31, 2012 New Jersey National Swimming Pool Foundation, CPO Course, Thursday & Friday, Jan. 24-25, Atlantic City. APSP, CPB, CSP, Monday & Tuesday, Jan. 28-29, Atlantic City. Atlantic City Pool & Spa Show, APSP, CMS, CST, CHTT Course, Monday & Tuesday, Jan. 28-29, Atlantic City. Raypak, Heater Training Seminar, Tuesday, Feb. 5, Tinton Falls. Raypak, Heater Training Seminar, Wednesday, Feb. 6, Parsippany. NSPF, CPO Course, Thursday & Friday, Feb. 14-15, Long Branch. New York NSPF, CPO Course, Wednesday & Thursday, Jan. 30-31, Albany. NSPF, CPO Course, Wednesday & Thursday, Feb. 6-7, Westchester. Raypak, Heater Training Seminar, Thursday, Feb. 7, Ronkonkoma. North Carolina NSPF, CPO Course, Wednesday & Thursday, Jan. 16-17, Charlotte. NSPF, CPO Course, Wednesday & Thursday, Jan. 16-17, Matthews. NSPF, CPO Course, Friday & Saturday, Jan. 18-19, Raleigh. NSPF, CPO Course, Saturday & Sunday, Jan. 19-20, Charlotte. NSPF, CPO Course, Friday & Saturday, Jan. 25-26, Charlotte. NSPF, CPO Course (1-Day Fusion Course), Monday, Jan. 28, Greensboro. NSPF, CPO Course, Saturday & Sunday, Feb. 2-3, Charlotte. NSPF, CPO Course, Saturday & Sunday, Feb. 9-10, Charlotte. NSPF, CPO Course, Sunday & Monday, Feb. 10-11, Fayetteville. NSPF, CPO Course (1-Day Fusion Course), Tuesday, Feb. 12, Greensboro. Ohio NSPF, CPO Course, Friday & Saturday, Feb. 1-2, Cleveland. NSPF, CPO Course, Wednesday & Thursday, Jan. 30-31, Cleveland. Pennsylvania Pentair, Equipment Course, Tuesday, Feb. 5, Fort Washington. Portofino, Equipment Course, Tuesday, Feb. 5, Fort Washington. Continued on next page

Solution to puzzle on page 14

Word Wizard P G N D H C Q N E I N W X J O C D

R O N S N B Z Q A O I Y I I C E Z

T I O I C H E M I S T R Y O E R G

N H A L N L K T S T E C D W E T A

U A Q P L R C I N N X E T O O I A

Z K K O E U A O W E T L U O H F L

N F F M R R I E T M B R N E R I L

Y B L T U T S W L P O A X C N E T

I N S T A L L A T I O N A N X D S

K N A C D N U U L U K I F A S C H

I K U A C V J C H Q Y M Q N H E Q

W D D R O U E X I E N E I E R X L

E N X X G X B L U R C S D T A A M

S C I L U A R D Y H R U Q N V M B

S S A L C K P E E E L U A I O R U

T R A I N I N G A E D H C A W R T

R O T A R E P O F I T O M M U Q C


December 31, 2012

Service Industry News

Page 19

CAN YOU TOP THIS?

Check out our latest ‘Horror File’ entry

Welcome to the latest edition of our popular “Can You Top This?” column, featuring the newest entry in the Service Industry News “Horror File.” This issue’s entry comes to us from David Goulart of Aqua Hero Pool & Spa Service in Livermore, Calif. “I have a customer who doesn’t want to spend the money on a child safety fence.” writes David. “She decided to take all the furniture in the yard and put it around the pool. Not only are we unable to service the pool because all the furniture is in the way, but we are waiting for one of her kids to fall over the furniture and not be able to get out of the pool.” All kidding aside David, this is dangerous. We confess that we picked your photo for this issue, in the off chance that a fence company might see what you sent to us. We truly hope that the publicity might inspire one of the many fence manufacturers who read the paper, to get intouch with you sooner, rather than later. Other publications like to print photos of beautiful pools and spas. At Service Industry News, we’d rather take a closer look at the real jobs that service professionals service, that later become those beautiful pools and spas that other publications publish. We are always on the lookout for challenging installations and we invite you to take a few photos and along with a brief description, send them to Service Industry News, Horror File, P.O. Box 5829, San Clemente, CA 92674-5829. You can also email us at serviceindustrynewscd@yahoo.com. n

Ed Ops

From previous page Pentair Water Pool & Spa, Equipment Course, Tuesday, Feb. 6, Fort Washington. PortofinoPools Technical Institute, Equipment Course, Wednesday, Feb. 6, Fort Washington. Pentair Water Pool & Spa, Equipment Course, Tuesday, Feb. 12, Harrisburg. Pentair Water Pool & Spa, Equipment Course, Wednesday, Feb. 13, Wilkes-Barre. South Carolina National Swimming Pool Foundation, CPO Course, Thursday & Friday, Jan. 24-25, Charleston. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Thursday & Friday, Jan. 24-25, Columbia. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Saturday & Sunday, Jan. 26-27, Columbia. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Monday & Tuesday, Jan. 28-29, Greenville. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Monday & Tuesday, Jan. 28-29, Hilton Head. Continued on next page

National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Wednesday & Thursday, Jan. 30-31, Greenville. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Monday & Tuesday, Feb. 11-12, Columbia. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Wednesday & Thursday, Feb. 13-14, Myrtle Beach. Tennessee National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Monday & Tuesday, Feb. 4-5, Nashville. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Wednesday & Thursday, Feb. 6-7, Chattanooga. Texas National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Monday & Tuesday, Jan. 21-22, Galveston. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Thursday & Friday, Jan. 24-25, Houston. Raypak, Heater & Equipment Training Seminar, Tuesday, Jan. 29, Houston. Raypak, Heater & Equipment Training Seminar, Wednesday, Jan. 30, San Antonio. Raypak, Heater Training Seminar, Thursday, Jan. 31, Austin.

National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Friday & Saturday, Feb. 1-2, Austin. NSPF, CPO Course, Friday & Saturday, Feb. 1-2, Clear Lake. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Friday & Saturday, Feb. 1-2, Clear Lake. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Friday & Saturday, Feb. 1-2, Corpus Christi. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Friday & Saturday, Feb. 1-2, Galveston. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Saturday & Sunday, Feb. 2-3, San Antonio. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Sunday & Monday, Feb. 3-4, Galveston. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Monday & Tuesday, Feb. 4-5, Corpus Christi. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Wednesday & Thursday, Feb. 6-7, Austin. National Plasterers Council, 24th Annual Conference, Wednesday - Friday, Feb. 6-8, San Antonio.

National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Saturday & Sunday, Feb. 9-10, Brownsville. NSPF, CPO Course, Monday & Tuesday, Feb. 11-12, Houston. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Tuesday & Wednesday, Feb. 12-13, Austin. Utah Pentair, Equipment Course, Tuesday, Feb. 12, Salt Lake City. Virginia National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Friday & Saturday, Feb. 1-2, Richmond. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Sunday & Monday, Feb. 3-4, Richmond. Washington Pentair, Equipment Course, Tuesday, Jan. 15, Seattle. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Saturday & Sunday, Feb. 9-10, Seattle. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Monday & Tuesday, Feb. 11-12, Spokane. National Swimming Pool Foundation, Certified Pool Operator (CPO) Course, Wednesday & Thursday, Feb. 13-14, Vancouver. n


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Service Industry News

December 31, 2012

Who To Call For More Information:

AquaCal/Autopilot — 727-823-5642 Aquatic Commercial Consulting — 800-385-0270 Association of Pool & Spa Professionals APSP — 703-838-0083 Atlantic City Pool & Spa Show — 609-689-9111 Bay State Pools — 800-351-5743 Chemtrol — 800-621-2279 Commercial Energy Specialists — 561-354-2718 Desert Pool & Spa Show — 602-539-1855 Foundation for Pool & Spa Industry Education FPSIE — 916-922-8895 Hayward — 336-712-9900 International Pool/Spa/Patio Expo — 888-869-8522 IPSSA Region 7 — 619-464-6400 Jack's Magic — 800-348-1656 Main Line Commercial Pools — 610-279-9285

Mid-America Pool & Spa Show — 630-510-4588 National Plasterers’ Council — 866-483-4672 Northeast Spa & Pool Association NESPA — 609-689-9111 National Recreation & Park Association NRPA — 800-626-6772 National Swimming Pool Foundation NSPF — 719-540-9119 Orlando Pool & Spa Show — 800-548-6774 Pool Industry Expo — 650-323-7743 Pentair — 888-755-7946 Portofino Pools Technical Institute — 904-731-3144 Raypak — 805-278-5300 Southeast Pool & Spa Show — 630-510-4588 Southwest Pool & Spa Show — 800-773-7440 Western Pool & Spa Show — 800-787-7727

SHOW & TELL A guide to products and services  into the hands of pool professionals making it possible to quickly and easily replace a pump motor with a Centurion Pro. The unit’s new features include a hybrid end frame design; a PCB terminal board; a voltage change device; and definitive shaft access. For more information contact, Regal Beloit EPC, Inc. formerly AO Smith Electrical Products Co. Dept. SI, 1325 Heil Quaker Blvd., LaVergne, TN 37086. Phone 866-837-5216. Online. www.pool-motors.com.

‘Hammer-Head’ vacuums for thorough & fast jobs

Regal Beloit introduces ‘Centurion PRO’ motors

Regal Beloit EPC, Inc.— formerly AO Smith Electrical Products Co.— has introduced the all new Centurion PRO premium line of professional grade replacement pump motors. The superbly crafted Centurion Pro pool and spa motor is durable and installer friendly. The Centurion Pro design packs best-in-class features into a rugged, accessible layout that improves the installation experience. The Centurion offers every advantage, from the inclusion of the most reliable switch and governor in the industry, to premium bearings on both the pump and lead ends of the motor. The unit boasts an innovative hybrid end frame with new PCB terminal board and a new voltage change device. The definitive shaft access path has been put

Hammerhead Patented Performance of Delrey Beach, Fla., offers a vacuum that will reduce vacuuming time by 50 percent, which will increase profitability. A Hammer-Head vacuum is easier to operate than a standard lawnmower. The unit comes on a cart that rolls easily over most terrain, and carries most service equipment in one trip. The Hammer-Head attaches to a standard pool pole. Hammer-Head units come equipped with a debris bag and can vacuum large leaves, coarse sand, sticks, mulch, small gravel and even some coins. The superfine debris bag makes vacuuming all finer silt and dust possible, and because the debris goes into the bag, it stays out of the filter system. This means fewer filter cleanings, and less strain on the pool equipment. The Hammer-Head vacuum head has over 1-inch of clearance from the pool bottom, and is therefore safe

to use on vinyl-liner pools without scuffing or tearing the liner. Also, because the vacuum has wheels on the outside of the head, they protect it from making contact with the liner. The unit can be used with the company’s brush attachment that lifts the vacuum off of the pool floor and onto firm brush bristles. The attachment changes the steering and raises the clearance of the unit even more. The Hammer-Head is designed to accept a 12 volt deep cycle battery as a power source. For more information contact, Hammerhead Patented Performance, Dept. SI, 1250 Walace Dr. Ste D, Delrey Beach, FL 33444. Telephone 866-887-7983. Online www.hammerheadvac.com. The product descriptions appearing in Show & Tell have been provided by the manufacturers. Service Industry News neither endorses nor warrants the information.


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Service Industry News

SHOW & TELL A guide to products and services 

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Pleatco cartridges use new material, processes

Eliminate algae problems with Hasa’s Algi-Control

Hasa, a leading manufacturer of pool and spa chemicals of Saugus, Calif., offers Algi-Control to keep pool water sparkling, clear, and free of visible green and blue-green algae, slime and green/brown colors. Hasa’s Algi-Control is compatible with most chemicals used in pool water and will not damage tile, concrete, metal, or plastics. The product is efficient, economical and stable when used in proper dilution. Algi-Control improves filter operation and cuts down the need for other chemicals, while also providing a pleasant ‘feel’ to swimming pool water. For more information contact, Hasa Inc.,Dept. SI, 23119 Drayton St. Saugus, CA 91350. Telephone 661-259-5848. Online www.hasapool.com.

Pleatco LLC of Glen Cove, N.Y. has partenered with Johns Manville — the 150 year old manufacturer of high performance materials used in the purification of liquids — to create a spunbonded, non-woven polyester media for its filter cartridges. The JM media is physically stronger than traditional media used in today’s cartridges because of its material and because of its smaller and tighter web configuration. Compared to other cartridges, the JM media performs 30 percent faster and much more efficiently. The specific reason for this efficiency is due to the diameter of the fiber. In comparing two fabrics of the same weight, a fabric containing a filament with a finer diameter than another fabric must have a greater number of filaments to reach the same weight, given that the fiber’s diameter is smaller. The web creation process of this new media also contributes to the efficiency factor. The Pleatco/JM media uses a rotating head to distribute the filament throughout the web. This process more evenly distributes the filament and also creates some curled fibers, which create more cross over points, and thereby smaller pores. These smaller pores provide for even finer filtration. For more information contact, Pleatco LLC, Dept. SI, 28 Garvies Point Road, Glen Cove, NY, 11542. Telephone 516-609-0200. Online www.pleatco.com.

Prevent rodent problems with ‘EVAC’ from Nisus

Nisus of Rockford, Tenn., has a solution to prevent rodents from nesting in and around the pool equipment. The product is called EVAC and is an EPA-registered rodent repellent made with balsam fir oil, fragrance oil and plant fibers. EVAC has a strong pine-like aroma that has been proven to be a repellant to rodents and is a “green’’ biologically-based product. EVAC deters rodents and prevent costly damage to wiring and motors, and can be used anywhere potential rodent nests and infestations are likely. For information contact, Nisus Corp., Dept. SI, 100 Nisus Dr. Rockford, TN 37853. Telephone 800-264-0870. Online www.nisuscorp.com.

SHOW & TELL A guide to products and services  non-living organics. Spa Perfect takes care of waterline rings, clogged filters and cloudy, smelly water. Maintaining clean water prolongs filter cycles while making the water feel soft and silky. Overall, Spa Perfect reduces spa maintenance and enhances all sanitizing systems. For more information contact, Natural Chemistry, Dept. SI, 40 RichardsAve, Norwalk, CT, 06854. Telephone 800-753-1233. Online www.naturalchemistry.com.

Pool Tool’s handy impeller wrenches for pump repair

‘Spa Perfect’ enzymes from Natural Chemistry

Norwalk, Conn. — based Natural Chemistry has the perfect spa maintenance product — appropriately named, Spa Perfect. Spa Perfect is specifically formulated for hot water temperatures and is a patented natural enzyme and botanical extract formula that powerfully, yet gently biodegrades body oils, cosmetics, suntan oils, and other

Pool Tool of Ventura, Calif., can help in pump repair. Pool Tool impeller wrenches will save time on most pump repair jobs by effortlessly removing pump impellers. The tool is versatile and fits all open faced impellers, while also providing enough leverage to remove even the most stubborn impellers. The Pool Tool impeller wrench is made of rugged steel and aluminum construction for a lifetime of service and ease. Pool Tool will guarantee it! For more information contact, Pool Tool Co., Dept. SI, 4848 Colt St., Unit 10, Ventura, CA 93003. Telephone 800-423-0128. Online www.pooltool.com.

Underwater spot remover from Purity Pool Products

Purity Pool Products of Whitmore, Calif., manufacturers the Out Spot — a self-contained underwater spot remover that works for up to 20 minutes on a cup of acid.

The Out Spot works simply on the principle that acid is heavier than water, slowly diluting as it goes. The chemical action quickly removes most stains and fresh rust spots in seconds. The Out Spot replaces harsh stones that gouge and produce unsightly scratches and is protective of plaster. The soaker pad isolates the acid from the water and scrubbing is not necessary. For more information contact, Purity Pool Products, Dept. SI, PO Box 160, Whitmore, CA 96096. Telephone 800-257-1961. Online www.puritypool.com.


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Preventing entrapment using Vacless Systems

Vacless Systems of Canoga Park, Calif., offers Vacless Electrical Breathers to provide immediate vacuum relief upon entrapment. The unit works by allowing atmospheric air to rapidly fill the pump pot while simultaneously turning off the pump. Electrical units include a three minute time delay restart and audible alert. The pump starts and runs the normal filtration cycle using 110VAC, 220VAC or 3 PH power supply. Upon entrapment, the vacuum level inside the pot is elevated creating a differential pressure across the seal. Atmospheric air pushes the seal compressing a spring until the o-ring crosses grooves that allow atmospheric air to rapidly fill the pot making the pump loose prime

quickly freeing the entrapment. The entire travel of the seal occurs within milliseconds and after the entrapment is freed the seal automatically springs back to normal operating position for re-priming. Vacless Safety Vacuum Release Systems not only provide added safety against suction entrapment, but they also act as a drain winterization device a surge suppressor extending the life of the pool equipment. The winterization function is achieved by simply removing the SVRS until all of the water in the pump is fully drained. For more information contact, Vacless Systems Inc., Dept. SI, 8469 Canoga Ave., Canoga Park, CA 91304. Telephone 818-701-6200. Online www.vacless.com.

Identify pool stains with Jack’s Magic Stain ID Kit

Jack’s Magic of Largo, Fla., can help with stain removal with its Stain ID Kit. The first step in performing stain removal is the proper identification of the stain. The Stain ID Kit is designed to take the guesswork out of removing pool stains. The kit includes 4 simple topical tests that will identify what bests removes a swimming pool stain, thereby saving both time and money. For accurate testing, the water should be between 65- and 70- degrees. For more information contact, Jack’s Magic Products, Dept. SI, 12435 73rd Ct, Largo, FL 33773. Telephone 800-348-1656. Online www.jacksmagic.com.

December 31, 2012

It is not just salt when it comes to pools & Aquasalt

Aquasalt is 100 percent produced using the evaporated food grade salt process in the two newest and most technologically advanced salt plants in the U.S.A. This process produces the highest purity salt possible. Aquasalt is so pure it is used in the pharmaceutical industry and is certified as USP Grade. Aquasalt is the purest salt available for swimming pool and spa chlorine generators, and is packaged solely for use in pools and spas with chlorine generators and is not intended for human consumption. For more information contact, Aquasalt LLC Dept. SI, 4800 San Felipe, Houston, TX 77056. Telephone 866-549-7665. Online www.aquasalt.com.


December 31, 2012

Service Industry News

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AQUA BLUE POOLS — SERVICE TECH Aqua Blue Pools, a Master Guild pool designer and builder of high quality pools, is seeking an experienced full-time service technician for the South Carolina low country area. The successful candidate will have extensive experience in pumps, heaters, control systems, plumbing and all other aspects of pool repair. The candidate will have a proven track record of reliability, attendance and possess excellent people and communication skills. This is a full-time, Monday through Friday position with rotating weekends. Excellent pay and benefits and a company vehicle. Aqua Blue Pools is the premier pool builder in the low country, and you can visit our web site at aquabluepools.net. Only experienced candidates need apply. Please e-mail resumes to: sdube@aquabluepools.net CALL C-T VINYL POOL SERVICE for replacement of inground vinyl liners. Serving Los Angeles & surrounding area. Owner Present On Every Call! 562-468-4113 (Voice Mail)

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COMMERCIAL TRUCK INSURANCE Arrow Insurance Service offers commercial truck insurance for pool techs & builders. Most policies now include non-owned and hired auto liability at no extra cost. Phone quotes at 800-833-3433. Available in Calif. (License No. 0510559) and Texas (License No. 17680). FOR SALE Hot tub carts & spa moving systems for sale. Please call Scott 717-627-0152 POOL & SPA BUSINESSES FOR SALE 3 separate pool & spa companies for sale in South Carolina, North Carolina & Mississippi. All companies have retail stores, service, sell spas & aboveground pools. All these businesses are over 30 years old, all profitable, all owners retiring. Great opportunity to head south or expand. All owners will consider some owner financing. All locations have inplace managers. Call: 770-330-3932 for additional information. ATTENTION: BUYERS AND SELLERS We have several choices of large & small pool routes available in California. Whether you’re buying or selling a route, call Route Pros today. Action — right away. Visit Our Website: www.poolroutepros.com 714-506-PROS (7767)

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