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The Service Design Programme Design Wales PDR, UWIC Western Avenue Cardiff, CF5 2YB

A new approach to adding value to your business Design Wales PDR, UWIC, Western Avenue, Cardiff, CF5 2YB. 02920 416720 pthurston@designwales.org

www.designwales.org

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www.designwales.org


What is Service Design?

What is Service Design?

Services, much like products and systems can be designed. Service design is a process that can help you do this in a strategic, practical and efficient way.

Why should I use it?

Well designed services aren’t that way just by luck. Research by the leading business consultancy Bain & Company revealed that 80% of companies believed they offered a superior service, but only 8% of customers actually agreed. How do you think your company would score? Service design can provide you with a set of tools, methods and approaches that will help you design great customer experiences.

80% of companies believed they offered a superior service, but only 8% of customers actually agreed

Help Me Form! I would like some help…

Better services leads to happier customers. Service design is being used by many of the world’s leading companies, helping them increase revenues, improve customer retention and enter new markets.

It sounds expensive…

Improving my existing services Designing new services I am interested in the following type of support:

Telephone Advisory Service Quick advice about using service design

Service Essentials Workshop How to apply service design methods to your business

Design Wales have expertise in using service design to support business growth and can help your business in the following ways: Telephone advisory service, Service essentials workshop, One-to-one support and Knowledge transfer partnerships.

Service Strategy Programme One-to-one strategic support for your business

Knowledge Transfer Partnerships Long-term investment in service design capability for your business

Contact Call us now on 02920 416720 or email pthurston@designwales.org to start receiving free support from the Service Design Programme.

Your contact details*

Service design is an efficient and resourceful process that results in better quality and more successful services. Our advisory service can provide free support to help you use service design within your business, whatever your size.

How can I get started?

Name:............................................................................ Company:...................................................................... Address:........................................................................ Telephone: . .................................................................. Email:............................................................................

Practical tools for enhancing your offer to customers

What does your company do?...................................... ....................................................................................... *Design Wales promise not to pass on your details to anyone.

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A new approach to adding value to your business.