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By applying a set of effective service design principles to your business, Design Wales service programme can help you improve your existing service offering to customers and identify new areas for opportunity and growth. THINK ABOUT YOUR COMPANY; do you deliver the best possible customer experience? Consider how people find you? What it’s like to buy from you and what happens if something goes wrong? Making it easy for customers to interact with your company is crucial to your success. If you can provide useful services that add value to your product then customers are more likely to buy from you, tell others about you and come back to you in future.

*quote by Bain and Company

FREE SUPPORT: There are 3 ways you can benefit from the Service Design Programme:

Design Wales run regular service design learning events with leading practitioners, business leaders and academics. The events are free to attend and open to all.

If you’re not sure what you need, but would like to know more and explore how service design could benefit your company then our ‘Brief Guide’ workshop would be ideal for you.

If your company has a particular challenge it’s struggling to get to grips with, Design Wales can offer a bespoke programme of service design support.

Call us now on

02920 416 720 to find out more. We can help you use design to improve your existing service offering and identify new areas for opportunity and growth.

www.designwales.org

Design Wales UWIC, PDR, Western Avenue, Cardiff, CF52YB. 02920416720 pthurston@designwales.org www.designwales.org

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