Service design insights from nine case studies

Programme management

Funding

Task Force Innovation

This programme was made possible

Utrecht region (TFI):

due to support of

TFI was responsible for programme

Dutch Ministry of Economic Affairs

management. This task force

Province of Utrecht, NL

stimulates and facilitates innovative

City of Utrecht, NL

businesses in the Utrecht region, for business service providers such as the creative industry, among others. TFI functioned as the project coordinator and monitored the finances, planning and results.

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Service Design â&#x20AC;&#x201C; PARTICIPATING ORGANIZATIONS

Service design insights from nine case studies

Published on Oct 24, 2013

Innovation in Services

About

‘Service design, insights from 9 case studies’ is the final publication of the Innovation in Services programme. During this programme, creative design agencies applied the methods of service design in nine different projects. They collaborated on the programme with service providers on projects around Utrecht Central Station, University Medical Center Utrecht and HU University of Applied Sciences Utrecht. These projects were monitored by HU University of Applied Sciences Utrecht and Delft University of Technology with the aim of learning how service design is applied and what the benefits are for service providers. In this book you can read more about the nine individual projects, the methodologies and the results. In addition, we describe the lessons learned from these nine projects. This book is intended for all those who want to know more about how service design works in practice

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