TakingITGlobal Volunteer Handbook Global Issue Team Member
TABLE OF CONTENTS
1. Welcome 2. About TIG (FAQ/Tour) 3. Your Job Description (Responsibilities) 4. Your Tools (Training Videos/Comprehensive Written guide) 5. Your Contacts (OV Lounge, Groups, Coordinator, TIG Staff) 6. Reporting Structure (MyWeek, Calendar of Meetings) 7. Calendar 8. Thanks
WELCOME Dear Volunteer,
Welcome, TIG volunteer. It is so good to have you on board! We want you to know that we have an extraordinary appreciation for our volunteers, and a deep respect for their time. We know you do not need to be helping TakingITGlobal, but we really do appreciate that you are. This handbook well help you gain a deeper understanding of TakingITGlobal, it’s mission, and how you fit in to it. By the time you finish reading (and watching) this orientation guide, you should be confident in your understanding of your new responsibilities and the tools you use to fulfill them -‐ and if you don’t, you will definitely know who to contact for help! So make sure to hang onto this handbook, and refer to it often. As a TakingITGlobal volunteer, you have a right to a respectful and positive work environment, and if you ever feel uncomfortable in any aspect of your position, please contact us the Online Community Manager, Sena Hussain, at firstname.lastname@example.org For further information on workplace safety, please see sections 4 and 5 of the Volunteer and Intern Policy Handbook (which can be found in chapter 4 of this document). We want you to have an amazing and unique experience working in a cross-‐cultural, globally minded, technology driven, youth led organization. We hope that this experience can inspire you to pursue your dreams and help you develop the skills you need to create the change you wish to see in this world. Please take your time to become familiar with the material in this handbook. Consider it your first job as a TIG Volunteer.
ABOUT TIG Who We Are
TakingITGlobal.org is the social network that connects youth to the global issues that affect us all. Through the use of Information and Communication Technologies (ICTs) we provide opportunities for learning, capacity-‐building, cross-‐cultural awareness and self-‐development for thousands of young people around the world. TIG was founded in 1999 by two young Canadians, Jennifer Corriero and Michael Furdyk, who were 19 and 17 at the time. TIG started its operations with the launch of TakingITGlobal’s On-‐line Community, which was envisioned as a space to foster inspiration, information and involvement among young people around the world. From a small organization with a modest volunteer staff, TakingITGlobal grew into a prominent youth organization with over 300,000 members and hundreds volunteers around the world. Our on-‐line community, www.tigweb.org, has become the most popular online social network for young people interested in connecting across cultures and making a difference. This site features hundreds of thousands of pages generated by our community, and administrated by our volunteers -‐ which now includes you! Without out volunteers, TIG simply would not have the capacity to host the wide array of useful tools we offer. Our Events, Opportunities and Organizations pages, the Global Gallery, and our the monthly Panorama Zines are all organized by our volunteers. Without our volunteer translators, TIG would only be available in English, and not the 12 other languages we can claim to host. Even our discussion boards are moderated by volunteers! It is our vision that youth everywhere are actively engaged and connected in shaping a more inclusive, peaceful and sustainable world. It is our mission to enable a collaborative learning community which provides youth with access to global opportunities, cross-‐cultural connections and meaningful participation in decision-‐ making. It is our purpose is to facilitate global understanding and grow leadership among youth to enhance their participation in social movements for a better world. And it is our volunteers that help us turn these goals, dreams, and aspirations into reality!
ONLINE VOLUNTEER JOB DESCRIPTION GLOBAL ISSUE TEAM MEMBER
http://www.tigweb.org/global-‐issues WHAT YOU’LL DO: The TakingITGlobal Global Issues page is how we get our members informed about what is going on in their world. From deforestation in the Amazon to history of Democratic Republic of Congo, we want our members to be informed on the issues that affect them and their communities. As a Global Issue Team Member, you will be part of a small team of dedicated young volunteers tasked with maintaining and updating one of our nine Global Issue pages, and the sub-‐issues that are associated with it. You will be responsible for: § § § §
Helping to keep the Statistics, Organizations, Videos and other resources up-‐to-‐date and relevant Searching the TakingITGlobal website, as well other websites, for relevant and interesting resources Attend frequent online meetings with your Coordinator, and the rest of the TakingITGlobal volunteer community Submitting Weekly reports to your Coordinator on your continued progress
WHAT YOU’LL NEED: As a Global Issue Team Member, you will a rich and rewarding experience working with some amazing individuals that share your interest in youth activism, but before you do, you must be able to bring a few things to the table. You should: § § § § §
Be willing to work a few hours a week for 6 months as a TakingITGlobal Online Volunteer; Have a background in the Issue you will be working on; Have the ability to work on-‐line with little structure or supervision; Be able to work within a team of volunteers from around the globe through Internet communication; 3-‐6 hours per week to give to TakingITGlobal, and a reliable Internet connection.
WHAT YOU’LL GAIN: As a Global Issue Team Member, you will gain the valuable experience of volunteering within an organization that is recognized as a leading innovator in social media and youth activism. This is not only something you can show to future employers, but is a way for you to develop your skills as an active and engaged member of society. You will walk away from this experience with: § § § § § 6
Online volunteer training tools, and access to volunteer workshops Strong connections to globally minded youth from around the world Real world experience in the non-‐profit sector Developed communication skills, and experience as an online volunteer
TRAINING TOOLS Volunteer Guides
The following are a set of text, graphic and video guides that will help you understand how to complete your role as a TakingITGlobal Volunteer. Please insure that your logged into TIG before following these links, as many of them require permission to view. General Volunteer Tools Video http://www.screencast.com/users/TIGweb/folders/Jing/media/20379cf5-‐72d1-‐42c6-‐9eee-‐7d1afd23504e Global Issues Tools Video http://www.screencast.com/t/bP2pZI9P TIG Site Tour http://files.tiggroups.org/109065/TIG%20site%20tour(2).pdf Do’s and Don’ts of TIG Volunteering http://files.tiggroups.org/109059/dos%20and%20donts.doc Volunteer Hours Tracking http://files.tiggroups.org/109029/Volunteer%20Hour%20Tracking.doc More Volunteer Videos http://files.tiggroups.org/109031/VOLUNTEERVIDEOS.pdf Intern and Volunteer Policy Handbook http://files.tiggroups.org/109435/Volunteer%20&%20Intern%20Policy%20Handbook.pdf
VOLUNTEER TOOLS CONTINUED Communication
As a global organization, communication between the TIG Staff and the TIG volunteers can sometimes be very challenging. Thankfully, we have a wide array of tools to help us stay in touch and stay connected: EMAIL: As a volunteer, we are happy to provide you with your very own TakingITGlobal Email address. To activate your new address, please follow this link: http://my.tigweb.org/webtools/. We find Gmail to be a very effective email service, partly because of the way it tracks and organizes email threads, but also in the way that it lets you chat with all your contacts. The use of this account is optional, but it does help to have the entire TIG Team on the same network, especially while working together. Here are some contacts that you can add right away: • • •
Online Community Manager: Sena Hussain, email@example.com Online Community Connector: Niall Buryk, firstname.lastname@example.org Online Community Volunteer Assistant Manager: Aysha Imtiaz, email@example.com
TIG GROUPS: You may or may not be familiar with the Groups resource that TakingITGlobal offers. This is another great way to share documents, messages, and contacts. You can find your groups here: • • •
http://projects.tigweb.org/ovlounge http://groups.tigweb.org/globalissues http://groups.tigweb.org/volunteer
SKYPE: We also have a fondness for Skype, as it lets us communicate by voice and by video, for free! • • • •
TIG: TakingITGlobal Sena Hussain: sena.hussain Niall Buryk: nmburyk10 Aysha Imtiaz: aysha-‐i
TEAM MANAGMENT Reporting Structure
These reporting tools are a quick and convenient way for you to keep a record of your volunteer achievements, and keep your coordinator informed on how your team’s progress. It also lets the TIG staff identify problems the online volunteers are encountering. MyWeek: This is a reporting function that we ask all our volunteers to use on a weekly basis. There are four sections: Highs, Lows, Issues and Plans. Our goal is to celebrate our Highs, reflect on our Lows, get support for our Issues, and let everyone know about our Plans. http://content.tigweb.org/index.html?method=hlip Monthly Reports: Monthly reports are basically a condensed version of your weekly reports, and are required to be submitted at the end of the month. They do not need to be long or extremely detailed, but they should give us a good idea of how much you have accomplished in the past month, and how you feel your team is doing. Feel free to reference your MyWeek history to help compile your Monthly Reports. You can find the monthly report form here http://files.tiggroups.org/109559/OnlineVolunteerMonthlyReport%20(1).doc Online Meetings: Once a month we ask that all our volunteers attend an Online Meeting hosted by the TIG Staff. This is a way to talk with your supervisors, get answers to your questions, share your ideas, and meet some other awesome volunteers. The Online Meetings usually happen on the first Wednesday of the month at 10:30 am EST, here: http://www.tigweb.org/community/chat/ We will be sending updates the week before the meetings to remind everyone to come, and we understand that not everyone will be able to attend due to other responsibilities and commitments, so please let us know via email, and we will be happy to schedule a secondary meeting at your convenience. Calendar: The Online Volunteer Calendar helps the OV’s stay organized. The calendar displays when our OV meetings will be held -‐ which gives you lots of time to either clear your schedule, or give us notice that you will not be able to attend. The calendar also shows when you should submit your monthly reports and MyWeek. It can be accessed here: • •
http://files.tiggroups.org/109345/OC%202011%20Calendar.pdf Or through your gmail Calendar tool (please email firstname.lastname@example.org from your gmail account to gain access to this calendar, if you don’t have it already!).
The calendar also shows International Days. These days are recognized by the United Nations, and help us organize all the different sections of the OC through a shared theme. We encourage you to contact other volunteers for support on these issues ( i.e., for the upcoming World Health Day on April 7th, you could share a Health related resource with the Global Issue -‐ Health team).
THANK YOU!!! Further Reading
Once again we would like to thank you for volunteering your time with TakingITGlobal. We are not only grateful for your time, but excited to be working with you! It is our privilege to be connected to the global youth who are shaping the future. If you have any questions regarding the material in this handbook, you should already know who to contact! (and if not, please send an email to one of the following: email@example.com, firstname.lastname@example.org, email@example.com). For further information on TakingITGlobal, helpful documents, and volunteering tips, please check out the TakingITGlobal Online Volunteer Team group. Thanks again, best of luck, and kind regards! TIG TEAM
Copy Right TakingITGloal, 2011.