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Contents Thank you Why choose LJ Hooker? Dealing with someone you can trust Achieving your desired outcome Caring for your property Choosing the best method of sale Our International Referral System Achieve maximum market exposure Enjoy a special experience The power of the Internet You deserve to be rewarded Bringing people and property together Steps to a successful sale We’re supporting our community Customer for Life Why nobody does it better

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Thank you... for inviting Australia’s No.1 real estate company to assist you with selling your property. At LJ Hooker we know that selling your home is both an exciting and emotional time – that’s why we are committed to make the whole process as smooth and as easy as possible. Our wide range of proven, professional, real estate services has been designed to suit your needs and to make the most of the unique features your property may offer. We look forward to the opportunity of working with you to achieve the outcome you desire – the best price in the shortest possible time, with the best service.

Why do more people choose LJ Hooker? As Sir Leslie Joseph Hooker said, “Real estate is not about houses, it’s about people.” A young Les Hooker opened the first LJ Hooker office in Maroubra, Sydney, in 1928. Today, LJ Hooker agents spend much of their time much like Les Hooker did in those early days – meeting people, talking with them, sharing knowledge, developing relationships and gaining trust. This people-first approach is a big part of the reason why today, LJ Hooker is the undisputed leader in Australian real estate. According to independent research*, LJ Hooker is:

 Australia’s most trusted real estate company  Australia’s best known real estate brand  Australia’s best known real estate advertiser  Australia’s most often chosen real estate company When it comes to selling your property, nobody does it better than LJ Hooker. *Source: Annual National Brand Track conducted by Newspoll, 1998-2009

“The LJ Hooker team have taken care of everything allowing us to spend time together and making the last memories of our house special for the entire family.” Margaret & Joshua Parker and family

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Dealing with someone you can trust. Trust is the essential ingredient in developing any business and personal relationship – at LJ Hooker trust is something that is not negotiable! Since 1928, millions of Australians like you have trusted LJ Hooker to sell their valuable property because they know we are professional, hard working and totally committed to achieving the best result – in any market condition. Year after year, research conducted by Newspoll, one of Australia’s leading independent research companies, confirms that LJ Hooker is the number one choice in real estate – Australia’s most trusted, best known and most often chosen real estate company. That’s why, every day, so many people like you who sell their property through LJ Hooker are happy to say,

Achieving your desired outcome. When it comes to selling real estate, nobody does it better than LJ Hooker, because no one knows the local area better than your LJ Hooker area specialist. LJ Hooker is recognised as the real estate industry leader in the development and introduction of new, innovative and proven real estate marketing programs. From day one our primary focus is on developing a professional marketing program designed to sell your property for the best price, in the shortest possible time. The result of LJ Hooker’s professional and innovative approach to selling real estate speaks for itself.

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Caring for your property is important to us. Your LJ Hooker local area specialist knows how important it is to you that your property is secure and left in quality condition during the inspection process. During ‘Open for Inspections,’ a record is kept of every person who inspects your property.

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Choosing the best method of sale for you. There are a number of ways to sell a property and LJ Hooker are experts in all of them:

 Auction  Private Treaty  Sale by Offer  Sale by Tender Your LJ Hooker local area specialists, will take you through the sale options and advise you on the best method to ensure your property receives maximum buyer exposure and interest to achieve the best price in the shortest possible time.

Benefit from our International Referral System. Today, your buyer may come from across the road or across the world! When your property is listed for sale with LJ Hooker you can reach all these markets through LJ Hooker’s National and International Referral System. Our system captures buyer interest across our network of LJ Hooker offices throughout Australia and in New Zealand, Papua New Guinea, Vanuatu, Indonesia, Vietnam, India, Japan, Hong Kong and China.

“We have just bought our first house through LJ Hooker and we have just started turning it into our dream home.” Miranda and Brendan Dobbin

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Achieve maximum market exposure. As your local area specialist we will develop a tailored, comprehensive and cost-effective marketing campaign to ensure your property receives maximum exposure to local and out of area buyers. Most of your potential buyers are already familiar with the LJ Hooker brand due to our extensive television, radio and print campaigns that run throughout the year. These campaigns ensure the LJ Hooker brand remains top-of-mind when they are thinking of buying or investing in property. To ensure your property gains maximum exposure locally and to the global marketplace, the following mediums may be selected for your property marketing campaign.

 Feature on ljhooker.com – Australia’s No.1 agent website  Feature on homehound.com.au – Australia’s largest industry website  Distinctive Signboard Range  Office Window Display  Local and Metropolitan Newspaper Advertising  Extensive Brochure Range  Office Buyer Database Match  International Referral System

Enjoy a special experience. If your property offers prospective buyers a unique point-of-difference, either by its location, its style, its exclusivity or its associated lifestyle, then it should be featured on the Luxury & Lifestyle section of ljhooker.com Luxury & Lifestyle provides that something special, something different, and takes your property marketing campaign to another level.

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The power of the Internet is working for you. The Internet is the most exciting marketing medium in real estate today – reaching prospective buyers in the next street, the next suburb, around the country and across the world! ljhooker.com is the No.1 agent website in Australia,* delivering more potential buyers and investors for your property. Your property will also be marketed to members of the myljhooker.com service, which features on ljhooker.com myljhooker.com members register their property search criteria and when a ‘match’ is made, property details are emailed direct to the interested buyer! When you list with LJ Hooker your property is displayed on two leading real estate websites, ljhooker.com – Australia’s No.1 agent website and homehound.com.au – Australia’s largest industry website. * Source – Nielsen Net Ratings

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You deserve to be rewarded. Selling your property through LJ Hooker can be a rewarding experience, in more ways than one. Making the decision to appoint LJ Hooker to sell your property has additional rewards if you are, or become a Qantas Frequent Flyer member.

20,000 Qantas Frequent Flyer points* What better way to celebrate selling your home by planning your next holiday!

10,000 Qantas Frequent Flyer points for landlords* When you appoint LJ Hooker as your exclusive property management agent. *Conditions do apply, so please ask us for a full explanation of these conditions at the time of listing your property.

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Bringing people and property together. Your local LJ Hooker office is committed to looking after you throughout the real estate cycle – from beginning to end and beyond – with a wide range of helpful real estate related services designed to smooth the selling and buying process. Please discuss the service you are interested in with your local LJ Hooker Agent or visit ljhooker.com

LJ Hooker Financial Services can find the property loan that’s right for your needs from the hundreds of loans on offer through their extensive lender panel

 LJ Hooker Conveyancing (NSW & VIC) can look after all your conveyancing requirements – exclusive to the service is Settlement Tracker that keeps you updated ensuring you are kept up to date on the progress of your settlement 24/7 automatically by SMS/email

 LJ Hooker Settlements (WA) can look after all your conveyancing requirements – exclusive to the service is Settlement Tracker that lets you access the progress of your settlement 24/7 and automatically keeps you updated by SMS/email throughout the process

 Connectnow is a convenient one call FREE service to arrange the disconnection or connection of essential utilities including water, gas, electricity as well as Internet and PayTV

 Connectnow Move is Australia’s first FREE online moving solution that makes it easy to compare removal service providers and fully cost and plan your relocation

Home, Contents & Motor Insurance available through our insurance partners who can protect your valuable assets with a range of specific insurance packages

 The Property Inspection Brokers can provide a range of pest and building inspection services through their Australia-wide network of fully licensed and accredited inspectors

BMT & ASSOC is our preferred supplier of Tax Depreciation Schedules for property investors to assist them to claim the maximum tax deductions relating to their property investments

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Steps to a successful sale. 1.

Appoint LJ Hooker as your exclusive selling agent

2. The ‘Sign that Sells’ is displayed on your property 3. Your property is marketed in accordance with your tailored marketing campaign 4. Pre-qualified buyers are matched to your property, contacted and invited to inspect 5. The sale process is fast-tracked with LJ Hooker Financial Services, assisting your potential buyers with their finance while providing you with finance options that best suit your needs 6. Visitors to all property inspections are recorded 7.

Vendor reports are prepared after every inspection

8. Systematic follow-up of all potential buyers 9. The selling price is negotiated 10. SOLD! 11. You become a valued member of our “Customer for Life” program

We’re supporting our community. Since 1928, LJ Hooker has been active in local communities throughout Australia by supporting local events and sponsorships. We are a part of your community and strive to help make a difference where possible. Mr Hooker Bear character life-size suit and the LJ Hooker Marquee are often sighted at community gatherings and can be made available to you should you desire.

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LJ Hooker and Cystic Fibrosis, a partnership in caring. On a larger scale, LJ Hooker is proud to be the national sponsor of Cystic Fibrosis Australia. Cystic Fibrosis is a life threatening genetic condition that affects the lungs and digestive system. Through the LJ Hooker Cystic Fibrosis Fund we have raised in excess of $3 million dollars to help fund research in finding a cure while also increasing public awareness of this condition.

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Customer for Life. When you appoint LJ Hooker to sell your property you can rest assured your satisfaction is guaranteed because of our commitment to live up to our promise that when it comes to real estate, nobody does it better. With LJ Hooker you are not forgotten after your property is sold because you will become a valued member of our ‘Customer for Life’ program which is designed to maintain contact with you on matters relating to real estate, special offers and wealth creation. This is our way of saying ‘Thank You’ for the trust you have placed with us and another good reason for you to say

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Why we can truly say, nobody does it better.  We are Australia’s most trusted real estate company  We are Australia’s best known real estate brand  We are Australia’s best known real estate advertiser  We are Australia’s most often chosen real estate company  ljhooker.com is Australia’s No.1 agent website  We’ve been delivering real estate excellence since 1928  Our focus is on achieving the best outcome for you  We provide reward opportunities to vendors who list and sell exclusively through LJ Hooker

We offer a wide range of essential real estate related services to smooth the selling and buying process

We maximise buyer interest though a unique Customer Referral System across a network of over 700 offices

Our local area specialists deliver powerful, proven marketing programs

We are the recognised innovator in the real estate industry We are the recognised industry leader in staff training, development and education

We are totally committed to our ‘Customer for Life’ philosophy

We actively support local communities We proudly support Cystic Fibrosis Australia

“The whole sales experience was effortless and rewarding. Our home was sold for more than we expected in a shorter than expected time frame.” Tiffany and Mark Knowles

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Š 2010 Hooker Corporation Limited 0110 LC1037. Finance Broker Licence Number 4902.


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