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Microsoft 70-685

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Pro: Windows 7, Enterprise Desktop Support Technician

Version :

Demo

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1. You work as a desktop technician at Company.com. All client computers on the Company.com network run Windows XP Professional. All client computers must be upgraded to Microsoft Windows 7. All the installed applications including the legacy application currently in use must be reinstalled on the client computers. Since there some legacy application that is not compatible with Microsoft Windows 7 you created a shim to mitigate compatibility issues. The vendor of the legacy application has recently released an updated version of the software which should be tested. When deploying the updated legacy application in a test environment you discovered that you are unable to install the application on the client computers. You must make sure of a successful installation of the application before deploying it on the production environment. What should you do? A. You should consider having the shim modified and applied to all the versions of the software application. B. You should consider having the shim modified and applied to the updated version of the software application. C. You should consider having the User Account Control (UAC) prompts disabled. D. You should consider having the .msi file executed using an elevated command prompt. Answer: A

2. You work as a desktop support technician at Company.com. The Company.com network consists of a single Active Directory domain named Company.com. All client computers on theCompany.com network run Windows 7. You currently make use of a workstation named Company-WS685. When installing new applications on Company-WS685 you are prompted for user account control permissions. You want to configure Company-WS685 to allow you to interact with the Desktop when prompted for user account control permissions. What should you do? A. You should consider setting the User Account Control: Switch to secure desktop when prompting for credentials to Disabled. B. You should consider setting the User Account Control: Run all administrators in Admin Approval Mode to Enabled. C. You should consider setting the User Account Control: Run all administrators in Admin Approval Mode to Disabled.

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D. You should consider setting the User Account Control: Switch to secure desktop when prompting for credentials to Enabled. Answer: A

3. You work as a desktop support technician at Company.com. The Company.com network consists of a single workgroup named Company. All client computers on Company workgroup run Windows 7. You need to allow Company.com users to install software on their client computers without having access to any other administrative functions. You also need to ensure that Company.com users are able to install software in the most secure manner. What should you do? A. You should make all Company.com users members of the local administrators group. B. You should disable 'User Account Control' from the 'User Accounts Control Panel' tool. C. You should configure 'Parental Controls' to prevent Company.com users from downloading unapproved software. D. You should configure the user account control to not prompt during software installation from the Security Options section of the Local Security Policy. Answer: D

4. You work as a desktop technician at Company.com. The Company.com network consists of a single Active Directory domain named Company.com. All client computers on the Company.com network run Windows 7. All client computers are members of the Company.com domain. Company.com has an AppLocker policy that allows for the running of approved applications only. In addition, Company.com users with standard user accounts are allowed to run applications installed in user profile folders. You need to ensure that Company.com users with standard users accounts are not able to run unauthorized applications. What should you do? A. You should consider having the Windows Installer Rule below created: Deny - Everyone - %OSDRIVE%\Users\<user name>\Downloads\*. B. You should consider having the Windows Installer Rule below created: Deny - Everyone - %OSDRIVE%\Users\<user name>\Documents\*. C. You should consider having the Create Default Rules option to create Executable Rules. D. You should consider having the Create Default Rules option to create Windows Installer Rules.

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Answer: C

5. You work as a desktop technician at Company.com. All client computers on the Company.com network run Windows 7 which was installed using an image. During the course of the day Company.com acquired new tablet computers for the network users. The Company.com users recently started reporting that the pen interface of the tablet computers is not functioning. Company.com has requested that you ensure the Company.com users are able to use the pen interface of the tablet computers. What should you do? A. You should consider having the Windows Management Instrumentation (WMI) performance adapter started and set to Automatic. B. You should consider having the Human Interface Device Access service started and set to Automatic. C. You should consider having the tablet computer Media Features turned on. D. You should consider having the tablet computer components turned on. Answer: D

6. You work as a desktop technician at Company.com. All client computers on the Company.com network run Windows 7. The Company.com wants you to configure Windows Explorer and the Search box not to display preview documents in the Content view. What should you do? A. You should consider creating a Group Policy that enables the Turn off the display snippets in Content view mode option. B. You should consider creating a Group Policy that enables the Turn off display of recent search entries in the Windows Explorer search box option. C. You should consider configuring Windows Explorer to use the List view and disable Search indexes. D. You should consider creating a Group Policy that enables the Remove See More Results/Search Everywhere link option. Answer: A

7. You work as a desktop technician at Company.com. All client computers on the Company.com network run Windows 7. Company.com currently makes use of legacy software applications. These applications are accessible via Microsoft Windows XP Mode (XPM). During the course of the day you receive complaints

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from the network users that the legacy applications Start menu shortcuts are not accessible. Company.com requested that you make sure all the network client computers can access the Start menu shortcuts for the legacy applications. What should you do? A. You should consider having the applications configured as Default Programs on the Microsoft Windows 7 client computers. B. You should consider having the Auto Publish option enabled for Virtual Machine Settings on the Microsoft Windows 7 client computers. C. You should consider having the legacy program icons copied to the Start menu of the Microsoft Windows 7 client computers. D. You should consider having the legacy applications re-installed on the Windows XP Mode (XPM) computers. You should then have the repair option selected. Answer: B

8. You work as a desktop technician at Company.com. The Company.com network consists of a single Active Directory domain named Company.com. Company.com network contains 1,500 workstations that are running Windows 7. The Company.com workstations have a number of custom Internet Explorer add-ons installed on it. You have recently received reports that when certain Web applications are used, the Internet Explorer closes. What should you do to troubleshoot the problem? A. The best option is to use the No Add-ons mode in the Internet Explorer. B. The best option is to use the default levels in the Internet Explorer. C. The best option is to turn on Internet Explorer 7 Standards mode by using a Group Policy. D. The best option is to disable the Programs tab in Internet Explorer by using a Group Policy. Answer: A

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