SAN FRANCISCO GOLF CLUB
A Walk In The Past The A.W. Tillinghast 18-hole masterpiece design is at the core of the San Francisco Golf Club, where the game is meant to be played as it was in 1915. The club, through course design and a strong commitment to tradition, has quietly cemented its status as an American Classic. A central part of playing San Francisco Golf Club is walking the historic fairways and reading the subtle green complexes with the help of a talented caddie. It represents A Walk in the Past, and when done right, it is unforgettable.
A Shared Vision/Partnership San Francisco Golf Club’s storied caddie program tradition has preserved the caddie-player relationship that has existed for generations. CaddieNow was founded on the idea of using technology to preserve and protect the caddie tradition.
The Shared Vision for San Francisco Golf Club’s Caddie Program We intend to embrace the established traditions that make the San Francisco Golf Club’s golfing experience so unique while also providing a promising path forward. Tradition: ● Embrace the history of San Francisco Golf Club’s caddie-player relationships ● Understand the San Francisco Golf Club’s walking culture and service expectations ● Promote Caddies as an important part of the San Francisco Golf Club experience Meets Technology: ● Our mobile app and software provides more flexibility and saves time for caddies ● CaddieNow provides a larger caddie pool in region ● CaddieNow’s LMS ‘BNChMARk’ drives higher service and customer satisfaction
What to Expect from CaddieNow Objectives / Purpose of the Partnership:
A partnership with CaddieNow will help San Francisco Golf Club preserve and protect the infrastructure of its existing caddie program. Together we will achieve this by:
#1 - Building from within and enhancing the existing Caddie Program Tradition, elevating the golfer experience #2 - Reducing legal liability issues within the caddie labor force #3 - Minimizing the financial and operational impact through technology and experience
Who is Working for You?
Sean McCune – Regional Operations Lead – California
General Manager / COO for 11 years at two of the finest clubs in the country and 13 years with The Ritz-Carlton. Sean has an impeccable eye for detail, which has resulted in a proven track record as a successful high-performance leader for developing teams focused on elite customer service. Sean leads our operations in California and provides valuable education to the team on customer service.
Dedicated. Experienced. Passionate.
Level Caddie Service
CaddieNow created BNChMARk - the industry’s top online Learning Management System for caddies, including: ● The tee to green essentials of caddying ● Pre-round preparation ● Customer Service Excellence ● AimPoint Green Reading Skills ● Continuous Learning throughout year ● Multiple Labor Categories/Skills ● Detailed, on-course certification The learning process never stops with CaddieNow Our caddies are required to: ● Pass an online orientation ● Attend an in-person certification session ● Pass a checklist of necessary skills during on-course experience loops. ● Refresher certifications throughout season Our app allows the golfer to rate each loop, and results are monitored daily by our staff.
Before CaddieNow | Future With CaddieNow
What Makes CaddieNow an Easy Decision? #1 – Innovation – The headaches of calling, texting, and emailing caddies have been eliminated. Scheduling caddies is a simple process that can be handled by the golfer or golf staff with a simple click of a button. CaddieNow technology saves 100’s of hours of management time. Plus, with its many features, it’s an easy decision. #2 – CaddieNow’s ‘BNChMARk’ Learning Management System: ● The tools for caddies to raise their level of service continuously ● A team that understands the value of customer service ● Continuous improvement training provides the extra steps necessary to deliver an outstanding experience #3 – Preserve and Protect CaddieNow serves as a full-service employer for your caddie pool and fully customizes the program’s policies and procedures to meet the needs of your club while minimizing liability and ensuring a high-quality member experience. ● $4M in General Liability Coverage ● Reduce Financial Risk - Overtime, Worker’s Comp ● Backed by a Billion-Dollar Owner/Fund
David Cavossa Founder, CEO 703 380 0589 email@example.com
presented by: Dave Cavossa, Founder & CEO, CaddieNow