IMAGINATIVE, INNOVATIVE, INSPIRED
A Just Cause “At BIGHORN, everybody knows your name. I don’t know how they do it but they do! There isn’t anybody here who doesn’t have a smile on their face, doesn’t know your name, and doesn’t do everything to please you. It’s amazing! And in terms of value in life, this Membership has probably given us the most joy of any single thing that we’ve done, I’d say, in life to date.” Anonymous
Objectives / Purpose of the Partnership: It is CaddieNow’s mission to elevate the golfer experience by protecting and preserving the caddie tradition. A partnership with CaddieNow will be designed to help reinforce your commitment to delivering unforgettable member and guest experiences, support youth in your community, foster relationships that last a lifetime and preserve and protect the game of golf.
Should Expect from CaddieNow #1 - Ensuring a high-level Caddie Service that elevates the golfer experience #2 - Protecting the club from labor issues providing a true Independent Contractor labor force #3 - Providing additional golf labor force to handle surge demands outside of the traditional caddie services #4 - Preserving the caddie tradition by integrating technology and communication
Improve Efficiency and Communication
CaddieNow was founded on the idea of using modern technology to make caddies available for every golfer in the country. In the early years of the company, the main focus was developing an app that would work very similar to Uber, Lyft or other ride-sharing apps. Today, the technology is more advanced and features have been added to enhance the golfer experience as well as increased efficiencies for the club’s caddie program, including:
Communicating ● easily & effectively with text, push, and email
Scheduling ● letting Caddies pick their own loops and frequency
Paying ● and rating caddie quickly (without human intervention)
Recruiting ● teens by the hundreds for part-time jobs
Certifying ● and orienting quickly (online and in-person)
Mobile-Driven ● moving everything to a mobile-first app!
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Staff maintains complete control over requesting caddies through the web app Allow the golfer to have control through the golfer app Facilities can have the option of a hybrid model where both features are available.
Top Level Caddie Service
CaddieNow created BNChMARk - the industry’s top online Learning Management System for caddies, including: ● The tee to green essentials of caddying ● Pre-round preparation ● Customer Service Excellence ● AimPoint Green Reading Skills ● Continuous Learning throughout year ● Multiple Labor Categories/Skills ● Detailed, on-course certification The learning process never stops with CaddieNow Our caddies are required to: ● Pass an online orientation ● Attend an in-person certification session ● Pass a checklist of necessary skills during on-course experience loops. ● Refresher certifications throughout season Our app allows the golfer to rate each loop, and results are monitored daily by our staff.
THE BNCh – LABOR ON DEMAND With more than 5,000 caddies (i.e., workers) on our platform, CaddieNow is creating an on-demand workforce for golf. Our labor pool of teens, college students, and under-employed adults looking for part-time work in the golf industry is ideally suited to address the many on-demand labor needs of today’s private and public golf courses. Labor shortages are a national challenge— and golf clubs are among the industries experiencing the most significant difficulty in recruiting and retaining entry-level staff. CaddieNow has created a new on-demand labor/staffing program utilizing our existing technology/app and labor pool – we call this service THE BNCh. THE BNCh supports your club’s on-demand and entry-level labor needs in the following key areas to help your golf operations: a. b. c. d.
Cart Services Bag Room Services Golf Course/Range Maintenance Food and Beverage
Gaining access to our pool of young, talented workers, “BNCHers” help clubs: ● ● ● ● ● ●
Manage unpredictability of labor demand and supply with the touch of a button Access a pre-qualified local labor pool we create for you Save time having to onboard, hire, and train Focus your staff on the customer, while our workers cover the tedious Lower costs associated with overtime, payroll taxes, benefits, and unemployment Test-drive new talent before being forced to make a hiring decision
Tap into our local pool of workers/caddies to support your club’s on-demand labor needs. Structured into “projects” or “shifts” and priced based on hourly rates around $14-$18/hr., CaddieNow ensures payment to the worker and bills the club weekly. BIGHORN would be exempt from paying Medicare, Social Security, Workman’s Compensation Tax, FUTA, SUTA, Payroll Processing, and other benefits costs associated with an employee.
CaddieNow | Future With CaddieNow
How Does CaddieNow Protect the Golf Facility?
Preserve and Protect CaddieNow agrees to indemnify BIGHORN, its officers, directors, shareholders, employees, affiliates and related parties against all third-party claims, demands, losses, costs, damages, actions, suits or proceedings, to the extent related to: (a) wage & hour Claims of caddies (b) employment compliance obligations or Claims (c) wrongful death Claims or class-action lawsuits related to caddies. ●
$4M in General Liability Coverage
Reduce Financial Risk - Overtime, Worker’s Comp
Improve Communication to Ensure a High-Quality Member Experience
Like a good caddie, we are an essential business partner prepared to help you navigate and deploy employment best practices in the gig economy.
Who is Working for You?
Sean McCune – Regional Operations Lead – California
General Manager / COO for 11 years at two of the finest clubs in the country and 13 years with The Ritz-Carlton. Sean has an impeccable eye for detail, which has resulted in a proven track record as a successful high-performance leader for developing teams focused on elite customer service. Sean leads our operations in California and provides valuable education to the team on customer service.
Dedicated. Experienced. Passionate.
What Makes CaddieNow an Easy Decision? #1 – Innovation – The headaches of calling, texting, and emailing caddies have been eliminated. Scheduling caddies is a simple process that can be handled by the golfer or golf staff with a simple click of a button. CaddieNow technology saves 100’s of hours of management time. Plus, with its many features, it’s an easy decision. #2 – CaddieNow’s ‘BNChMARk’ Learning Management System: ● The tools for caddies to raise their level of service continuously ● A team that understands the value of customer service ● Continuous improvement training provides the extra steps necessary to deliver an outstanding experience #3 – Preserve and Protect CaddieNow serves as a full-service employer for your caddie pool and fully customizes the program’s policies and procedures to meet the needs of your club while minimizing liability and ensuring a high-quality member experience. ● $4M in General Liability Coverage ● Reduce Financial Risk - Overtime, Worker’s Comp ● Backed by a Billion-Dollar Owner/Fund
David Cavossa Founder, CEO 703 380 0589 email@example.com
presented by: Dave Cavossa, Founder & CEO, CaddieNow