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IMAGINATIVE, INNOVATIVE, INSPIRED


A Just Cause “At BIGHORN,  everybody  knows  your  name.  I  don’t know how they do it but they do! There isn’t anybody  here  who doesn’t have a smile on their face, doesn’t know your name, and doesn’t do everything to please  you.  It’s  amazing!  And  in  terms  of  value  in  life,  this  Membership  has  probably  given  us  the  most  joy  of  any single thing that we’ve done, I’d say, in life to date.” ​Anonymous  

Objectives / Purpose of the Partnership: It  is  CaddieNow’s  mission  to  elevate  the  golfer  experience  by  protecting  and  preserving  the  caddie  tradition.  A  partnership  with  CaddieNow  will  be  designed  to  help  reinforce  your  commitment  to  delivering  unforgettable  member  and  guest  experiences,  support  youth  in  your  community,  foster  relationships that last a lifetime and preserve and protect the game of golf. 


What BIGHORN   ​

Should Expect from CaddieNow   #1 - Ensuring a high-level Caddie Service that elevates the golfer experience  #2 - Protecting the club from labor issues providing a true Independent Contractor labor force  #3 - Providing additional golf labor force to handle surge demands outside of the traditional  caddie services   #4 - Preserving the caddie tradition by integrating technology and communication   


Improve Efficiency and Communication    

CaddieNow was  founded  on  the  idea  of  using  modern  technology  to  make  caddies  available  for  every  golfer  in  the  country.  In  the  early  years  of  the  company,  the  main  focus  was  developing  an  app  that  would  work  very  similar  to  Uber,  Lyft  or  other  ride-sharing  apps.  Today,  the  technology  is  more  advanced  and  features  have  been  added  to  enhance  the  golfer  experience  as  well  as  increased  efficiencies for the club’s caddie program, including:   

Communicating ● easily & effectively with text, push, and email 

Scheduling ● letting Caddies pick their own loops and frequency 

Paying ● and rating caddie quickly (without human intervention) 

Recruiting ● teens by the hundreds for part-time jobs 

Certifying ● and orienting quickly (online and in-person) 

Mobile-Driven ● moving everything to a mobile-first app!  

  Additional benefits:   

● ● ●

Staff maintains complete control over requesting caddies through the web app Allow the golfer to have control through the golfer app  Facilities can have the option of a hybrid model where both features are available. 


Top Level Caddie Service  

CaddieNow created ​BNChMARk​ - the industry’s top online ​Learning Management System​ for caddies, including:    ● The tee to green essentials of caddying  ● Pre-round preparation  ● Customer Service Excellence  ● AimPoint​ Green Reading Skills  ● Continuous Learning throughout year  ● Multiple Labor Categories/Skills  ● Detailed, on-course certification    The learning process never stops with CaddieNow    Our caddies are required to:    ● Pass an online orientation  ● Attend an in-person certification session  ● Pass a checklist of necessary skills during  on-course experience loops.   ● Refresher certifications throughout season    Our app allows the golfer to rate each loop, and results are monitored daily by our staff. 


THE BNCh – LABOR ON DEMAND With more  than 5,000 caddies (i.e., workers) on our platform, CaddieNow is creating an on-demand workforce for  golf.  Our  labor  pool  of  teens,  college  students,  and  under-employed  adults  looking  for  part-time  work  in  the golf  industry  is  ideally  suited  to  address  the  many  on-demand  labor  needs  of  today’s  private  and  public  golf  courses.  Labor  shortages  are  a  national  challenge—  and  golf  clubs  are  among  the  industries  experiencing  the  most  significant difficulty in recruiting and retaining entry-level staff.   CaddieNow  has  created  a  new  on-demand labor/staffing program utilizing our existing technology/app and labor  pool  –  we  call  this  service  THE  BNCh.  THE  BNCh  supports  your  club’s  on-demand  and  entry-level labor needs in the following key areas to help your golf operations:  a. b. c. d.

Cart Services Bag Room Services Golf Course/Range Maintenance Food and Beverage

Gaining access to our pool of young, talented workers, “BNCHers” help clubs: ● ● ● ● ● ●

Manage unpredictability of labor demand and supply with the touch of a button Access a pre-qualified local labor pool we create for you Save time having to onboard, hire, and train Focus your staff on the customer, while our workers cover the tedious Lower costs associated with overtime, payroll taxes, benefits, and unemployment Test-drive new talent before being forced to make a hiring decision

Tap into  our  local pool of workers/caddies to support your club’s on-demand labor needs. Structured into “projects”  or  “shifts”  and  priced  based  on  hourly  rates  around  $14-$18/hr.,  CaddieNow  ensures  payment  to  the  worker  and  bills  the  club  weekly.  BIGHORN  would  be  exempt  from  paying  Medicare,  Social  Security,  Workman’s  Compensation Tax, FUTA, SUTA, Payroll Processing, and other benefits costs associated with an employee. 


​Before

CaddieNow | Future With CaddieNow


How Does CaddieNow Protect the Golf Facility?    

Preserve and Protect CaddieNow  agrees  to  indemnify  BIGHORN,  its  officers,  directors,  shareholders,  employees,  affiliates  and  related  parties against  all  third-party  claims,  demands,  losses,  costs,  damages,  actions,  suits  or  proceedings, to the extent related to:  (a) wage & hour Claims of caddies  (b) employment compliance obligations or Claims  (c)  wrongful  death  Claims  or  class-action  lawsuits  related  to  caddies.  ●

$4M in General Liability Coverage

Reduce Financial Risk - Overtime, Worker’s Comp

Improve Communication to Ensure a High-Quality Member Experience

Like a good caddie, we are an essential business partner prepared to help you navigate and deploy employment best practices in the gig economy. 


Who is Working for You?  

Sean McCune – Regional Operations Lead – California  

General  Manager  /  COO  for  11  years  at  two  of  the  finest  clubs  in  the  country  and  13  years  with  The  Ritz-Carlton.  Sean  has  an  impeccable eye for detail, which has resulted in  a  proven  track  record  as  a  successful  high-performance  leader  for  developing  teams  focused  on  elite  customer  service.  Sean  leads  our  operations  in  California  and  provides  valuable education to the team on customer service.                 

      Dedicated. Experienced. Passionate.   


What Makes CaddieNow an Easy Decision?       #1  –  Innovation  –  The  headaches  of  calling,  texting,  and  emailing  caddies  have  been  eliminated.  Scheduling  caddies  is  a  simple  process  that  can  be handled by the golfer or golf  staff  with  a  simple  click  of  a  button.  CaddieNow  technology  saves  100’s  of  hours  of  management time. Plus, with its many features, it’s an easy decision.      ​#2 – CaddieNow’s​ ‘​BNChMARk​’ ​Learning Management System​:  ● The tools for caddies to raise their level of service continuously  ● A team that understands the value of customer service  ● Continuous  improvement  training  provides  the  extra  steps  necessary  to  deliver an outstanding experience    #3 – Preserve and Protect  CaddieNow  serves  as  a  full-service  employer  for  your  caddie  pool  and  fully  customizes  the  program’s  policies  and  procedures  to  meet  the  needs  of  your club  while minimizing liability and ensuring a high-quality member experience.  ● $4M in General Liability Coverage  ● Reduce Financial Risk - Overtime, Worker’s Comp  ● Backed by a Billion-Dollar Owner/Fund   


THANK YOU!

David Cavossa Founder, CEO 703 380 0589 dave@caddienow.com

Profile for CaddieNow

BIGHORN-CaddieNow-Program-Overview  

presented by: Dave Cavossa, Founder & CEO, CaddieNow

BIGHORN-CaddieNow-Program-Overview  

presented by: Dave Cavossa, Founder & CEO, CaddieNow