Client Case Study #1
GROUP PRACTICE SUMMARY: SPECIALIZING IN OVER DICIPLINES Large, Multi-Specialty University Practice Finds
IMMEDIATE ROI In Web-Based Payment System
A large, multi-specialty university group practice in the Midwest strives for best practice in medical care. Now the organization believes it has found best practice in a comprehensive patient self-pay solution. according to the Vice President, Revenue Cycle
LEAVING BEHIND MANUAL n Written statements were sent to patients, who then either mailed payments back or called to make credit card payments over the phone.
In 2009, it was using a series of manual processes to collect health care payments. “The old system actually worked all right, but it wasn’t very efficient or
n Staff were manually processing
customer friendly,” said the
payments and calling to settle
vice president. “Our industry is
moving to be more automated,
“I’ve been shocked with the success of the online bill paying program.” —Vice President, Revenue Cycle
and patients want more ownership around payment options.
n Web-Based Solution n Ability to accomodate multiple networks (3)
INDUSTRY BEST PRACTICE Secure Bill Pay, a comprehensive payment solution that helps businesses and
n A single company to work with
individuals streamline their payment processes and get paid faster so they
for ease in incorporating the
can strive for industry best practice.
support management system
n Accepting customer payments online n Automating recurrent payments n Processing all forms of payment n Accessing complete transaction data with the ability to export or interface to an accounting system. n Customers can use Secure Bill Pay 24 hours a day.
SOLUTIONS TO REPLACE MANUAL PROCESSES
SECURE BILL PAY RESULTS:
“We have several different computer systems throughout our family of clinics, we had to have an external organization come in rather than try to create a new process ourselves.” said the Vice President.
Percentage of Payments Received Online
Secure Bill Pay enables organizations to manage their entire payment process in a single web-
866-610-9601 • www.securebillpay.net
3% Prior to SBP
After Qtr 1 with SBP
After Year 1 with SBP
INTEGRATING SECURE BILL PAY
INTO THE SYSTEM An Immediate, No-Challenge Transition
“Integration of the online tool was a simple link to a URL,” explained Karen Hauer, President, Secure Bill Pay. “Then a ‘pay online’ button was added to the website. On the back end, we integrated Secure Bill Pay with their current software. Total set-up time was about two weeks.”
INTRODUCING SECURE BILL PAY IS EASY Introducing Secure Bill Pay to users and staff was easy. The organization
SECURE BILL PAY RESULTS: THE FIRST MONTH
OF SELF-PAY PAYMENTS WERE ONLINE
BY THE END OF THE FIRST QUARTER IT HAD JUMPED TO
AMAZING RESULTS BY THE END OF THE FIRST YEAR
announced the change on its statements to patients and put table tents in clinics. Otherwise, it let word of mouth facilitate the migration.
FIRST YEAR WITH SBP PERCENT OF SELF-PAY PARTICIPANTS
CHECK SCANNING PRODUCT In addition to the online payment system, the practice implemented Secure Bill Pay’s check scanning product. It replaced the manual process of keying co-payments and checks from different clinics, making it popular
with staff, who now can process checks in batches, saving valuable time.
“The biggest win for us was installing a bulk check scanner here,” said the vice president. ENJOYING IMMEDIATE RETURN ON Security Features of Secure Bill Pay n EV-SSL green URL bar
“Security is critical in any financial
“An increase in online payments
transaction environment,” said
n the encryption padlock icon
translates to an improved cash flow
Hauer. “Secure Bill Pay takes this
and reduced accounts receivables,”
n PCI compliance certificate of
issue very seriously and makes
said Hauer. “It is a benefit that goes
standard security indicators visible
directly to the bottom line.”
daily site scan.
on all web pages.”
PERSONNEL EXPENSES REDUCED ROBUST REPORTING
Another benefit for the practice occurred
Secure Bill Pay offers robust reporting with both standard and custom
in personnel expenses. Secure Bill
reports. The practice uses both. Today, 100 percent of their clinics are using
Pay eliminated the need to hire three
Secure Bill Pay online payment software. The check scanning software has
additional staff to absorb the anticipated
been implemented in the four largest clinics.
increase in self-pay volume. It also
“I’VE BEEN SHOCKED WITH THE SUCCESS OF THE ONLINE BILL PAYING PROGRAM. PATIENTS COME TO US IN ACUTE HEALTH
eliminated the need to replace a retiring reconciliation specialist and reduced a billing specialist position to 0.5 FTE.
CARE SITUATIONS. BILL PAYING IS NOT THEIR HIGHEST PRIORITY. WE DIDN’T EXPECT SO MANY PATIENTS TO USE SECURE BILL PAY SO QUICKLY, BUT THE STATISTICS SPEAK FOR THEMSELVES.” - VICE PRESIDENT.
866-610-9601 • www.securebillpay.net
Published on Jan 23, 2013
A large, multi-specialty university group practice in the Midwest strives for best practice in medical care. Now the organization believes i...