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Client Case Study #1

GROUP PRACTICE SUMMARY: SPECIALIZING IN OVER DICIPLINES Large, Multi-Specialty University Practice Finds

IMMEDIATE ROI In Web-Based Payment System

100

1400

HEALTHCARE PROFESSIONALS

750

PHYSICIANS

A large, multi-specialty university group practice in the Midwest strives for best practice in medical care. Now the organization believes it has found best practice in a comprehensive patient self-pay solution. according to the Vice President, Revenue Cycle

LEAVING BEHIND MANUAL n Written statements were sent to patients, who then either mailed payments back or called to make credit card payments over the phone.

In 2009, it was using a series of manual processes to collect health care payments. “The old system actually worked all right, but it wasn’t very efficient or

n Staff were manually processing

customer friendly,” said the

payments and calling to settle

vice president. “Our industry is

overdue accounts.

moving to be more automated,

“I’ve been shocked with the success of the online bill paying program.” —Vice President, Revenue Cycle

SOLUTION MUST-HAVES:

and patients want more ownership around payment options.

n Web-Based Solution n Ability to accomodate multiple networks (3)

INDUSTRY BEST PRACTICE Secure Bill Pay, a comprehensive payment solution that helps businesses and

n A single company to work with

individuals streamline their payment processes and get paid faster so they

for ease in incorporating the

can strive for industry best practice.

support management system

n Accepting customer payments online n Automating recurrent payments n Processing all forms of payment n Accessing complete transaction data with the ability to export or interface to an accounting system. n Customers can use Secure Bill Pay 24 hours a day.

SOLUTIONS TO REPLACE MANUAL PROCESSES

SECURE BILL PAY RESULTS:

“We have several different computer systems throughout our family of clinics, we had to have an external organization come in rather than try to create a new process ourselves.” said the Vice President.

27%

Percentage of Payments Received Online

16%

Secure Bill Pay enables organizations to manage their entire payment process in a single web-

based system.

866-610-9601 • www.securebillpay.net

3% Prior to SBP

After Qtr 1 with SBP

After Year 1 with SBP


INTEGRATING SECURE BILL PAY

INTO THE SYSTEM An Immediate, No-Challenge Transition

“Integration of the online tool was a simple link to a URL,” explained Karen Hauer, President, Secure Bill Pay. “Then a ‘pay online’ button was added to the website. On the back end, we integrated Secure Bill Pay with their current software. Total set-up time was about two weeks.”

INTRODUCING SECURE BILL PAY IS EASY Introducing Secure Bill Pay to users and staff was easy. The organization

SECURE BILL PAY RESULTS: THE FIRST MONTH

3%

OF SELF-PAY PAYMENTS WERE ONLINE

BY THE END OF THE FIRST QUARTER IT HAD JUMPED TO

27%

16%

AMAZING RESULTS BY THE END OF THE FIRST YEAR

announced the change on its statements to patients and put table tents in clinics. Otherwise, it let word of mouth facilitate the migration.

FIRST YEAR WITH SBP PERCENT OF SELF-PAY PARTICIPANTS

CHECK SCANNING PRODUCT In addition to the online payment system, the practice implemented Secure Bill Pay’s check scanning product. It replaced the manual process of keying co-payments and checks from different clinics, making it popular

with staff, who now can process checks in batches, saving valuable time.

“The biggest win for us was installing a bulk check scanner here,” said the vice president. ENJOYING IMMEDIATE RETURN ON Security Features of Secure Bill Pay n EV-SSL green URL bar

SERIOUS SECURITY

INVESTMENT

“Security is critical in any financial

“An increase in online payments

transaction environment,” said

n the encryption padlock icon

translates to an improved cash flow

Hauer. “Secure Bill Pay takes this

and reduced accounts receivables,”

n PCI compliance certificate of

issue very seriously and makes

said Hauer. “It is a benefit that goes

standard security indicators visible

directly to the bottom line.”

daily site scan.

on all web pages.”

PERSONNEL EXPENSES REDUCED ROBUST REPORTING

Another benefit for the practice occurred

Secure Bill Pay offers robust reporting with both standard and custom

in personnel expenses. Secure Bill

reports. The practice uses both. Today, 100 percent of their clinics are using

Pay eliminated the need to hire three

Secure Bill Pay online payment software. The check scanning software has

additional staff to absorb the anticipated

been implemented in the four largest clinics.

increase in self-pay volume. It also

“I’VE BEEN SHOCKED WITH THE SUCCESS OF THE ONLINE BILL PAYING PROGRAM. PATIENTS COME TO US IN ACUTE HEALTH

eliminated the need to replace a retiring reconciliation specialist and reduced a billing specialist position to 0.5 FTE.

CARE SITUATIONS. BILL PAYING IS NOT THEIR HIGHEST PRIORITY. WE DIDN’T EXPECT SO MANY PATIENTS TO USE SECURE BILL PAY SO QUICKLY, BUT THE STATISTICS SPEAK FOR THEMSELVES.” - VICE PRESIDENT.

866-610-9601 • www.securebillpay.net

Large, Multi-Specialty University Practice Finds Immediate ROI in Web-Based Payment System  

A large, multi-specialty university group practice in the Midwest strives for best practice in medical care. Now the organization believes i...