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cALor for inStALLerS


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wAnt to know the benefitS of recommending cALor gAS to your cuStomerS? now you cAn As a gas installer, you’ll know that liquefied petroleum gas (LPG) is a cleaner, more efficient fuel which provides homes with instant hot water, cosy central heating, quick, controllable cooking and the warmth of a real flame fire, and is a viable option for homes and businesses all over Ireland who want to use it as an energy source. contentS recommend cALor

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buLk And cyLinder formAtS

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the unSeen beAuty of cALor gAS tAnkS

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recommending the right SuppLy

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cyLinderS

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never run out with cALor gAS

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how to Switch

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emergency boiLer

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becoming A cALor recommended inStALLer

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fueL ceLL boiLerS

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combined heAt And power

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chp middLetown cASe Study

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ghp cAStLe LeSLie cASe Study

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cuStomer Support

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better biLL controL with cALor

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the cLeAner, more efficient fueL

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recommend CALOR Of course, not all your customers may know that they can enjoy gas no matter where they are in the country, or be aware of the ease and benefits of choosing or switching to Calor Gas. You can play a vital role in advising on and recommending this exceptional energy source. And the benefits that come from recommending Calor can be just as significant for you, the installer, as they will be for your customers.

Selling your customers the benefits of Calor Gas When discussing energy solutions with potential customers, you should always inform them that switching to Calor Gas includes the following benefits: • They will be able to enjoy the versatility, portability and manageability of LPG • They can avail of Calor and SEAI* grants towards installation • They will make long term savings by switching to a high efficiency gas condensing boiler • They will be contributing to lower carbon emissions by using Calor Gas • They can also avail of benefits including automatic top-up, online account management, the option to spread payments using Calor EasiPay and excellent customer support. *SEAI grants are available to Republic of Ireland customers only.


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Bulk and cylinder formats Depending on a potential customer’s requirements, they can choose to use Calor Gas in either its cylinder or bulk tank format. LPG is easily stored and delivered in each form, and in terms of a bulk tank supply, there are a number of tank sizes which they can choose from.


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The unseen beauty of Calor Gas tanks It should always be impressed upon potential customers that LPG can be stored underground as well as overground. Calor Gas tanks can be installed and accessed out of sight in their garden or on their business premises. It’s equally beneficial to let them know that, if they choose to have a tank installed, everything can be taken care of by yourself (the installer) and Calor. It removes a perceived switching barrier on a customer’s part to know that, should they decide upon a suitable location for their tank or tanks, they won’t have to be involved in any digging, installation or switching work if they don’t want to be - and once an underground tank is in, they won’t even know it’s there. For details on the costing options that customers can choose for switching, please contact Calor.

Bulk Tank Recommendation Factors Selecting the appropriate size and type of tank to recommend to a customer (overground or underground) will depend on a number of factors, including: • • • • • •

Maximum required gas rate and pattern of use Physical constraints imposed by the site Access and egress for tank and gas delivery Calculated frequency of delivery Aesthetic considerations Safety considerations.

Should you have any questions in relation to any of the above, please consult with your local Calor Representative. In order to ensure security of gas supply, the tank should be sized to provide at least 4-6 weeks of gas storage.


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cylinders In terms of LPG cylinder supply, Calor Gas is available in both propane and butane, some examples of which can be seen below.

Recommending the right supply Which type of supply you should suggest to a potential customer depends on how much Calor Gas they will want to use on a regular basis. From a domestic point of view, if a householder is happy with their central heating system, and simply wishes for the speed and control of cooking on gas, or the warmth and glow of a real flame fire, then a selection from our range of Calor Gas cylinders will be a suitable suggestion. However, for the complete home heating and cooking solution in one, or for any business customers who are considering switching to Calor Gas, a tank (or tanks) is the way to go.

• Propane performs at low temperatures, allowing it to be stored outdoors in tank or cylinder form all year round. • Butane performs best at a temperature of 10˚C or more, making it more suitable for indoor use, and only suitable for outdoor use during summer months. • Each type of LPG cylinder is specially made to store propane or butane in its liquid state, under moderate pressure, until it is used. As the leading distributor of LPG on the island of Ireland, Calor Gas can also offer the reassuring security of a fuel supply which doesn’t have to rely on Middle Eastern or Russian imports; 25% of our LPG is sourced from our Whitegate Refinery in Co. Cork, with the remainder sourced within Europe.


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Never run out with Calor gas Another great benefit to customers is that, whether they use Calor cylinders or a tank/tanks for their LPG supply, they can do so safe in the knowledge that they’ll never run out. Our tanks come equipped with an automated telemetry system that constantly monitors the fuel level and automatically tells Calor when a customer needs a top-up. This means customers don’t have to do a thing themselves - and with a nationwide fleet of Calor tankers on the road all year round, they’ll always be in constant supply. Telemetry gauge activates when LPG in customer’s tank reaches certain level

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Remote Telemetry Monitoring Centre

Our monitoring centre is alerted that there is a need for customer’s tank to be refilled

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4 Calor Gas delivery tanker is dispatched from local depot Tanker arrives at customer’s premises to fill tank in plenty of time - guaranteeing they never run out

For customers considering cylinders, staying in supply is simple too, as they can avail of our change over system, ensuring that they’ve always got plenty of time to order new ones.

Supply Guarantee for Domestic Customers We’re so convinced of this system that we give a Supply Guarantee to all our domestic customers. We promise that, if we fail to top up their gas tank on the same day as a reported run-out*, we will give them 10% off the cost of their next fuel fill.

*Terms and conditions apply.


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How to switch The actual switching process is incredibly simple. At Calor, we offer a full service package for customers right the way through conversion from oil to Calor Gas. From the moment they decide to switch, we handle everything for them, in conjunction with you, the installer, right up to their first fill, via the following steps:

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Sales Advice We discuss what’s involved in switching, the pricing options to consider and any potential grants which can be claimed.

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Site Survey We set up appointments with our panel of registered gas installers to help customers choose the conversion package that suits them best.

3 Oil Removal/calor tank installation* We remove and dispose of their existing oil tank and boiler in an environmentally friendly way.

4 system Installation/ Gas Delivery Together with the installer, we arrange the fitting of their new energy efficient system and delivery of their first fill of Calor Gas.

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Customer support Once the customer is up and running on Calor Gas, we will provide after service care to ensure the customer is fully comfortable with their new system. It will reassure potential customers to know that, if they switch to Calor Gas, we are with them every step of the way to make it a simple and convenient process. If you’d like to find out how your customers can switch today, please find contact details at the back of the brochure. *Terms and conditions apply. Some restrictions may apply.


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becoming a calor recommended installer On becoming a Calor Recommended Installer, you can enjoy the many benefits that are on offer: • With our installer incentive scheme, you can claim a series of bonuses for installing systems and appliances which are to run on Calor Gas. (Please refer to enclosed “Installer Incentives” insert for more details.) • We host a series of training and information seminars for participating Recommended Gas Installers, which you can attend to discover the most up-to-date information on Calor’s products and services. • We provide all participating Recommended Gas Installers with joint advertising which you can choose for your business. • We will recommend you as a local Recommended Gas Installer to potential customers in your area who contact us directly to enquire about switching. Together, we can help each other put Calor Gas in more homes and businesses than ever. To enquire about how you can become a Calor Recommended Gas Installer, please contact Calor (details at the back of this brochure).

emergency boiler At Calor, we have launched our emergency boiler breakdown replacement kit. If you have a customer whose oil or gas boiler breaks down, one of our emergency boiler units can be installed, getting the customer back up and running on the same day. If you would like to find out further information about the availability of these emergency boiler units, please contact Calor.


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Benefits of fuel cell boilers: Fuel Cell Boilers Revolutionary new technology allows domestic countryside residences to be powered by an LPG Fuel Cell Boiler, generating all of their heat and hot water, and most of their electricity, while greatly reducing carbon emissions (by up to 50% a year). With Fuel Cell Boilers, a number of fuel cells are combined into a fuel cell ‘stack’ which can generate most of the power needed by a typical Irish home in a year, fuelling the central heating, hot water and power, reducing a home’s reliance on standard electricity. This new technology will also provide the opportunity to sell unused generated electricity back to the grid. Fuel Cell Boiler technology is already in existence in Japan. Calor are currently investing in this technology for the Irish market, and aim to introduce it in 2012.

How it works • During operation, air passes down one side of the fuel cell whilst fuel passes down the other side. • An electro-chemical reaction converts the fuel into electricity and heat. • A number of separate fuel cells are combined into a fuel stack, which can generate most of the power needed by a typical home during the year. • This stack is then combined with other components to form a boiler module, which can operate on LPG. • The module is integrated with a high efficiency condensing boiler, to form a complete home energy appliance - the fuel cell boiler.

• The unit is the size of a traditional domestic boiler • The need to buy electricity from the grid will be greatly reduced, as electricity is generated at point of use • Saves money, as 80% of the home’s electrical needs can be met by the Fuel Cell Boiler.

combined heat and power Combined heat and power (CHP) is the process of generating both electrical power and useful heat from one single source.

Centralised Generation LOSSES LOSSES

LOSSES LOSSES

Gas 100% Gas 100% Electricity Electricity Fuel

Power Station

Transmission

Efficiency 35%

Fuel

Power Station

Transmission

Efficiency 35%

Distributed Generation Gas 100% Gas 100%

CHP Unit

Heat + Heat Electricity + Electricity

CHP Unit

Fuel

Efficiency 80-90%

Fuel

Efficiency 80-90%

• CHP units save money by off-setting electrical consumption. • There is the potential to earn revenue from spare electricity generated in the home and sold back to the national grid.

Ecogen LPG Stirling Engine CHP Unit • Now available, this unit provides clean and efficient energy for the home. • This unit looks and works just like a regular gas boiler and is more than 90% energy efficient. • The Ecogen Unit is a condensing boiler that can meet all domestic space heating and hot water requirements. • Using a free Piston Stirling Engine, it generates 1kW of electricity per hour, while providing up to 24kW of thermal output.

Images courtesy of Ceres Power.


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CHP Case Study Middletown Nursing Home, Co. Wexford Opened in 1984, Middletown House Nursing Home has built up an enviable reputation for comfort and care to the highest standard. Catering for 50 residents with a range of requirements, the nursing home employs 50 dedicated staff. In addition, 20 one, two and three-bedroom houses have been built to provide an independent lifestyle for residents. Owner Joseph Butler explains, “We’ve built a community based on quality of life, support and attention to our residents’ needs. Constant, reliable and controllable heat is a must.”

Constant heat and power from a single fuel Recently, Joseph decided to further enhance the facilities of the complex, extending the main building and upgrading the old oil-fired heating system. The nursing home required constant heat and power, ideally from a single fuel that would be cleaner and more fuel efficient, therefore Calor were contacted to provide the solution - a CHP system. The Dachs CHP system installed at Middletown uses 20.5kW heat input to deliver a constant 5.5kW of electricity and 12.5kW of heat. In addition, it provides back up to the solar panels that are the primary source of hot water.

Lower costs, reduced carbon emissions

Innovation Case Studies Calor are constantly investing in innovative new energy solutions to help businesses and the environment alike, as the following case studies demonstrate.

The CHP unit provides electricity to the nursing home complex with the overall demand for electricity being reduced meaning lower costs and reduced carbon emissions. In addition, due to an internal heat exchanger, the system is 99% efficient. The total energy cost savings are €2,500 per year, and it also emits around 17 tonnes less CO2 each year. “Working with Calor has already delivered results,” says Joseph. “We’ve noticed a real reduction in our electricity bills. We’re delighted with the system.”


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GHP Case Study Castle Leslie, Monaghan One of the few remaining family-owned castles in Ireland has been involved in an ongoing improvement and restoration programme for the past number of years, during which the Castle’s guardian, Sammy Leslie, has regularly turned to Calor for reliable, controllable heating, water heating and catering facilities, which are also suitable to the specific requirements of the estate. Efficient, economical heating and cooling Most recently, the castle’s Long Gallery Wing required a heating and cooling solution which would be sympathetic to the preservation of the building, environmentally sensitive, efficient and economical, while also capable of both heating and cooling individual rooms quickly. That solution was a Sanyo Gas Heat Pump, which, by using the castle’s original heating system, was able to be installed without affecting the Long Gallery’s architecture or features. Compared to traditional air conditioning units, GHPs require no defrost cycle, so the system has been able to function continuously even in severe winter conditions.

Underground tank minimises visual impact As with previous bulk Calor tanks installed for the estate’s other heating and catering requirements, the new tank serving the Long Gallery GHP was installed underground to minimise visual impact. All that is visible is a green access cover, allowing the ground above the tank to be landscaped.

gas fired heat pumps Gas fired heat pumps (GHP) are a cost effective green technology that can be used to both heat and cool. • CO2 emissions are typically 20-25% less than with an equivalent sized electrically driven system. • The GHP cooler requires no defrost cycle making it capable of 100% heat output even when outside temperatures reach as low as -20˚C.

Sammy notes, “Calor has helped us to install a system that suits all of our needs, not only heating and cooling rooms but one that is in keeping with the aesthetics of the castle. The system is very effective and is extremely responsive, making it both cost and energy efficient.”


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Better bill control with Calor Potential customers will be reassured to hear that paying their Calor Gas bill is just as manageable as Calor Gas itself. They can pay by: • direct debit • phone • post • or use Calor EasiPay to spread their bill over an entire year to avoid peak impacts. They can also enjoy the benefits of managing their Calor account directly at www.mycalorgas.com. Once they complete a simple online registration, this website allows customers to: • check their account details, whenever and wherever they want to • view and pay their Calor bills online • place an order for gas delivery • view and print all transactions, invoices and statements • and submit meter readings to ensure up-to-date billings.

Customer Support With Calor, it’s the personal touch that counts. For customers who are interested in switching to Calor Gas we provide the full service support package. Each one of our sales team is a trained Energy Advisor, capable of delivering sound energy advice, assessments and recommendations to all our customers. Our Calor Installers receive regular and up to date training along with ongoing support to assist and grow their businesses. This is part of the service we provide to our partners. In fact, whatever you need to contact us for, our Customer Support Team are here to give you information, advice and support on all Calor products and services, either by phone or via email. All our Customer Support contact details can be found on the back of this brochure.


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The Cleaner, more efficient fuel 542.8 204.5

As a company, we adopt best practice industry solutions, encouraging our suppliers to do likewise. We have a sustainability programme with the primary objective of reducing the carbon emissions of our company by 25% by 2020. Under this programme, we have introduced a digital logistics system which greatly reduces the mileage travelled by our delivery trucks each year. We consistently review our operations to become more environmentally friendly.

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229.3

As one of the cleanest burning, most environmentally sustainable fuels available, in terms of carbon emissions, Calor Gas emits 11% less CO2 than heating oil, 33% less than coal and a phenomenal 58% less than electricity. As environmentally attractive as this is, we still want to do even better.

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355.9

300 200

257.0

Natural Gas

LPG

Oil

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Coal

Peat

Electricity

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Source: Sustainable Energy Ireland - Energy in Ireland report 2009. For Northern Ireland figures on CO2 emissions, please visit our website. Details are provided at the back of the brochure.

gCO2\Kwh

If potential customers are looking to become more environmentally friendly, recommend that they look no further than Calor Gas.

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Calor contact For information, advice and

support on all Calor products and services, contact our Customer Support Team.

CG701331/1.11/ISS.1

ROI: 1850 812 450 NI: 028 9045 5588

In the event of an emergency outside office hours, please dial:

Email: info@calorgas.ie www.calorgas.ie

ROI: 01 291 6229 NI: 0845 075 5588

Calor complies with the International Organisation for Standardisation ISO 9001.


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