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FOCUS Staff and Volunteer Bulletin September/October 2012 The aim of this bulletin is to increase internal communications here at St David’s Hospice. The information bulletins will help ensure that all departments are more accessible, keeping staff and volunteers up-to-date on everything from clinical to fundraising news. It is compiled by Marie Lidgett, Hospice Communications Officer – contactable on (01492) 879058 or

WELCOME Welcome to the first bimonthly edition of the FOCUS. After a discussion with staff and volunteers, it has been decided to produce this bulletin every two months. The next edition will be Nov/Dec 2012 (Deadline will be 21st November). Please remember that this is your communication tool to find out what is happening in and around the Hospice organisation. The Hospice is a busy place – with lots of celebrations, events and news. Please let me know so I can spread the word. Many thanks, Marie (Communications Officer)

STAFF NEWS Welcome to Catrin Jones (top left) and Lindsay Ward (bottom left) who are joining the ward as the new Health Care Support Workers. Well done to Sister Jenny Maxwell (top right) who has passed her degree Module (Level 6) in Palliative Care in Chester University. Staff Nurse Helen Hughes has been accepted on a MSc Advanced Clinical Practice course at Bangor University. She commences in October for three years (part-time). Sister Kirsten Foster-Alexander (middle right) has been accepted on to the Leadership MSc in Bangor University starting in October. Happy Birthday to Staff Nurse Sue Evans (bottom right) who has turned 60. She recently enjoyed a surprise trip away to Rome, thanks to her daughters. Also birthday wishes to Llinos Hughes, Assistant Chef who will be celebrating her 21 st at the end of September.


FOCUS September/October 2012

THE FIGURES Heating costs It cost £18,400 just to heat the hospice last year. In addition to this the electric costs were £20,940. Therefore in total £107 per day, every day. As the nights are drawing in, and we head for the chillier days of the winter, please help us to keep the costs down. Remember to close doors, shut windows, turn down the radiators and switch the lights off in any rooms that are not in use.

COMMUNICATIONS Annual Report 2011 – Thank you to staff and volunteers for all your help and cooperation in the production of this document. A special thanks to those of you who has reluctantly said ‘cheese’ when asked for a photograph. The publication will be available at the start of October and will be primarily used as a marketing tool for potential funders.


Our Great Orme Memory Walk will be held on Sunday 30th September at 1pm. Please join us in memory of a loved one or perhaps merely to enjoy the beautiful scenery. It will be starting out from the hospice and walking six miles around the Marine Drive. For an info pack please contact (01492) 873664 or download a pack from Strictly Come Dancing - Enjoy a fantastic evening of professional dancing and entertainment on Friday 12th October at the Ffrith Beach Arena, Prestatyn. The audience will decide the winner. A great girly night out! For tickets and further information, please contact Pam Sharp in the Fundraising Dept. 873674. Join in the Halloween fun on Friday 26th October. Fun Run for all of the family, along Llandudno Promenade. Prizes awarded for the best fancy dress costume. A disco will be held at Bodafon Farm afterwards. A free spooky t-shirt for all entrants. For further details please contact Chris on (01492) 870847 or Haf on (01492) 873664. You can enter online at Join us for a shopping trip to the Trafford Centre on Thursday 15th November. A great day out. Pick up points available in Llandudno, Penrhyn Bay and Rhos-on-Sea. For further details, please call the Fundraising Department on (01492) 873674.

CHAPLAINCY The October Holy Communion has been cancelled. The next is scheduled for Wednesday 7th November at 2.30pm in the hospice chapel. All welcome.


FOCUS September/October 2012

SHOP FRONT Caroline Thomas (Shops Coordinator) and everyone at the Hospice Shops would like to send their best wishes to Beryl Dean (Porthmadog Shop) and Irene Clarke (Craig y Don Shop). Where are your local St David’s Hospice Shops?... Beaumaris 4 Church Street, Anglesey, LL58 8AA 01248 810403 (11am – 4pm) 7 days a week Llandudno 9 Lloyd St, LL30 2UU. 01492 871751 (Mon to Sat 9.30am - 4.30pm Sun 10am – 4pm) Craig Y Don 19 Mostyn Avenue, LL30 1YS. 01492 860504 (Mon to Sat 9.30am – 4.30pm) Rhos on Sea 31 Penrhyn Avenue, LL28 4PS. 01492 544569 (Mon to Sat 9.30 - 4.30 Sun 10am – 4pm) Colwyn Bay 34 Penrhyn Road, LL29 8LG. 01492 533166 (Mon 10am -3pm, Tues 10am – 4pm, Wed 10am – 3pm, Thurs 10am - 4pm Fri 10am – 4pm Sat 10am – 4pm)

Conwy 17 High Street, LL32 8DE. 01492 593719 (Mon to Sat 9.30am – 4.30pm & Sun 11am- 4pm) Porthmadog 142 High Street, LL49 9NU. 01766 513155 (Mon to Sat 9.30am – 4.30pm) Llanrwst 3 Watling Street, LL26 0LS. 01492 641516 (Mon to Fri 10am - 4pm & Sat 10am – 2pm) Bangor 14 Holyhead Road, Upper Bangor, LL57 2EG 01248 355040 (10am to 4pm every day except Tues 10.30am – 4pm)

Llandudno Junction 155 Conwy Road, LL31 9EG. 01492 573917 (Mon to Fri 9.30am – 4.30pm Sat 10am – 1pm) Shops Distribution Centre This unit is open to accept all shop donations including small items of furniture. St David’s Hospice Distribution Centre, Unit 8, Roger Mostyn Court, Builder Street, Llandudno, LL30 1DR Telephone 01492 878 935 Opening times: Monday to Friday 8.30am to 4.30pm Sat 9am – 12.30pm

LOTTERY The Lottery Section of the website has had a revamp – to find out more about the Lottery including How to play, Prizes, Weekly Draws, go to:


For further information please contact Volunteer Coordinator Kim Barr on 01492 879058 ex. 263 Get well soon to volunteer Francis Lloyd from all at the Hospice.


FOCUS September/October 2012

OTHER NEWS Donations of paperback books needed – Our small book shop at the hospice is very low on stock. Please browse at your bookshelves at home and bring along any unwanted books for us to sell. Donations can be dropped off at the Hospice Reception (Monday – Friday 9am -5pm). In 2011, £1130 was raised through the sale of books at the hospice. Many thanks to volunteer Pat Ruscoe for tidying and keeping them stocked up.

AND FINALLY… In the August edition we asked you ‘who is this bouncing baby boy’? If you guessed Andrew Humphreys, then give yourself a pat on the back – you’re correct! Interview with Andrew: What is your job title? Finance Officer What are you responsible for? There are two main areas of my role:i) Finance Ensuring that all bills are paid on time, all monies due to the hospice is correctly accounted for, and that any requests for information are provided. Working with the hospice auditor’s I ensure that the annual accounts are completed and filled on time, I complete the annual returns to the Charity Commission and Companies House. I work closely with solicitors on the hospice legacy campaign and chase outstanding amounts due to us. Oh yes, I also pay people on a monthly basis. ii) IT Liaising with our external contractors I ensure that the Hospice network runs as smoothly as possible and try to resolve any problems, secondly I work with IT specialists from the NHS to facilitate the CANISC system (an online computer system holding patient Who is the little girl, not information) for the hospice. very keen on having her photo taken? Answer in the next FOCUS.

How long have you been in the current role? Since December 2000 What is the average day like for you? Whilst there are the daily tasks which have to be seen to such as banking and bill payments, there could be any amounts of IT problems which need to be addressed so that can have an impact on the “routine”. What do you enjoy most about your job? I know that this answer will probably sound like a politician but it is both an honour & privilege to be associated with St David’s and I enjoy the fact that we are all highly respected within the local community regardless of role. That is the most enjoyable thing for me. If you were to win the lottery how would you treat yourself? Having provided for family & friends I would splash out on a Ferrari Belinetta F12 its only £275,000 Twitter @stdavidshospice 4

FOCUS September/October 2012

FOCUS Staff & Volunteer Bulletin Sept/Oct 2012