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well, come 2 linz IN UPPER AUSTRIA


live, enjoy, understand.

C o p y r i g h t b y M a g i s t ra t d e r S t a d t Li n z, I n f o r m a t i o n s- u n d k o m m u n i k a t i o n sTe c h n o l o g i e

well, come 2 linz in upper austria


live, enjoy, understand.

Imprint TM G i s U p p e r A u s t r ia’ s l o c at i o n  &  i n n o vat i o n ag e n c y. Pu b l i s h e r : OÖ. Technologie- und Marketinggesellschaf t m.b.H. ( T M G) E d i to r ia l S ta f f : T M G, Hafenstraße 47-51, 4 0 20 Linz P r o j e c t Co l l a b o r at i o n : Marketa Gruber ( B orealis), Ronald Mühleder (screenteam), Ulrike Reisenberger ( T M G) T r a n s l at i o n : U niversit y Linz La s t U p d at e : October 2010 I SBN 97 8 -3 -2 0 0 - 019 6 2-1 © t m g 2 010


Everyday tasks commonplace for locals can be an adventure for those new to the country. But to a certain extent, these »discoveries« can also be a fascinating aspect of a new environment. The volume »I understand« addresses how to master diverse challenges and learn more about the Upper Austrian »way of life«. One of the starting points is most certainly the language, including key words and phrases to know. The booklets also cover important information in regards to shopping, communication and mobility. These »instructions« for living and working in Upper Austria are accompanied by a number of useful charts and links to provide quick overview of various aspects of living and working in Upper Austria.



Li v i n g i n U p p e r A u s t r ia u p p e r au s t r ia au s t r ia n h o l i d a y s l i n gui s t i c b a s i c s m e a s u r e m e n t s  &  s i z e s i n au s t r ia s y m b o l s  &  s ig n s grocery shopping t r a d i t i o n a l u p p e r au s t r ia n f o o d H e a lt h  &  E m e r g e n c y S e r v i c e s c o m m u n i c at i o n t r av el T h e A u s t r ia n I n s u r a n c e S y s t e m l a w s  &  r e gu l at i o n s 3


G e n e r a l I n f o r m at i o n A b o u t A u s t r ia T h e Hi s to r y o f U p p e r A u s t r ia Cu lt u r e p o l i t i c s i n u p p e r au s t r ia U p p e r A u s t r ia n E co n o m y Su p p o r t N e t w o r k s f o r I n t e r n at i o n a l R e s i d e n t s r e gi s t e r i n g at t h e lo c a l g o v e r n m e n t o f f i c e

au s t r ia n h o l i d ay s

l a n guag e i n s t i t u t e s &  l a n guag e s c h o o l s u s e f u l w o r d s  & p h r a s e s

m e a s u r e m e n t s i n au s t r ia sizes

e m e r g e n c y s y m b o l s p r o h i b i t i v e s ig n s m a n d ato r y s ig n s s u p e r m a r k e t s Di s co u n t S to r e s S p e c ia l i z e d S to r e s ga s s tat i o n s Bu tc h e r S h o p s b a k e r i e s & pa s t r y s h o p s » G r e iSS l e r « O r ga n i c F o o d S to r e s I n t e r n at i o n a l F o o d S to r e s D r ug s to r e s Wi n e S to r e s g o o d to k n o w u s e f u l w o r d s  & p h r a s e s » U p p e r A u s t r ia’ s Cu l i n a r y R e gi o n « P o p u l a r Di s h e s i n U p p e r A u s t r ia T r a d i t i o n a l B e v e r ag e s i n U p p e r A u s t r ia Pa s t r i e s Ta b l e Ma n n e r s i n U p p e r A u s t r ia u s e f u l w o r d s & p h r a s e s H o s p i ta l s i n U p p e r A u s t r ia E n g l i s h S p e a k i n g D o c to r s P h a r m a c i e s P r e g n a n c y P r e v e n tat i v e H e a lt h S c r e e n i n g s Co n ta c t & E m e r g e n c i e s S o c ia l , P r i vat e H e a lt h I n s u r a n c e & t h e » E - c a r d « P o l i c e S e r v i c e s u s e f u l w o r d s  & p h r a s e s telephone Internet P o s t o f f i c e s e r v i c e s t e l e v i s i o n &  r a d i o n e w s pa p e r s G e n e r a l I n f o r m at i o n Ö BB – A u s t r ia n F e d e r a l Rai lw ay s T r av e l i n g b y P l a n e b y Ca r b y B o at b y Bu s T r av e l A g e n c i e s To u r i s t I n f o r m at i o n C e n t e r s Pu b l i c T r a n s p o r tat i o n Ta x i s C yc l i n g D r i v i n g b y c a r T ypes of Insur ance A D e tai l e d Lo o k at T y p e s o f I n s u r a n c e P o l i c i e s

A u s t r ia n To b a cco La w s l a w s & r e gu l at i o n s f o r A lco h o l Co n s u m p t i o n / T e e n s & A lco h o l D r ug Co n s u m p t i o n W e a p o n s



willkommen in Oberösterreich! welcome to upper austria! well,come 2 linz in upper austria!

We would like to take this opportunity to warmly welcome you and provide you with detailed relocation information to help you settle quickly into life in Upper Austria and feel more at home! well,come 2 linz i n u p p e r a u s t r i a is a three volume relocation guide in English created especially for you! The series not only provides information on everything you need to know about relocating to Upper Austria, but has also been designed to help organize the details of daily life. Relocating to a new city can be an adventure as well as a continual process of discovery. The volumes »I live«, »I enjoy« and »I understand« provide concrete information ranging from initial administrative procedures to numerous inside tips on recreational activities as well as information on annual traditional and cultural events in Upper Austria! Take advantage of this comprehensive guide and get off to a good start in Upper Austria! Yours truly,


Vi k t o r S i g l, M e m b e r o f t h e Pro v i n c i a l G o v e r n m e n t, E c o n o m i c A f f a i rs


Willkommen in Linz! Welcome to Linz! Linz is a progressive and modern city with undeniable energy and culture. As the second largest economic area in Austria, Linz has 205,000 places of employment its 190,000 inhabitants. The export industry is booming, driving the growth in the number of technology and service companies and as a result, international relations are more important than ever before. Linz is not only internationally active in the economic sector, but also culturally as Linz was the European Capital of Culture in 2009. The construction of the Lentos Museum of Contemporary Art and the Ars Electronica Center also provide internationally recognized platforms supporting the arts and culture. Linz is mid-size city that offers its residents a special quality and standard of living. More than half of the city is open space featuring forest areas along the Danube and the Traun rivers, over 50 city parks and 100 playgrounds. The city’s historical city center continues to enchant and fascinate tourists of all ages. The LandstraĂ&#x;e in Linz is a pedestrian shopping and entertainment zone and after Vienna, Linz boasts the largest and most frequented shopping street in Austria. Linz is a modern, dynamic and vibrant city. I sincerely welcome you to take part in life in Linz. It will be an enriching experience for you and very special for us. I wish you a wonderful and pleasant stay in Linz.

S u s a n n e W e g s c h e i d e r, C o u n c i l w o m a n f o r E c o n o m i c A f f a i rs, C i t y o f Li n z



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0 1 C o n c e r t i n t h e A r k a d e n h o f, Li nz ( M a g i s t ra t Li n z) 0 2 W h e a t f i e l d ( O Ö.To u r i s m u s/R ö b l) 0 3 A u s t r i a n d o u g h n u t ( O Ö.To u r i s m u s/R ö b l) 0 4 M o u n t a i n b i k e rs n e a r G r ü n b u rg e r h ü t t e e n j o y i n g t h e v i e w ( O Ö.To u r i s m u s) 0 5 D a i s y f i e l d i n t h e N a t i o n a l Pa r k Ka l k a l p e n ( O Ö.To u r i s m u s/E r b e r) 0 6 Pi c n i c i n t h e m e a d o w ( O Ö.To u r i s m u s/R ö b l) 0 7 E n j o y i n g A u s t r i a n m u s i c ( O Ö.To u r i s m u s) 0 8 H i k i n g i n t h e M ü h l v i e r t e l re g i o n ( O Ö.To u r i s m u s/E r b e r) 0 9 S e g w a y To u r o f Li n z ( M a g i s t ra t Li n z) 10 Th e M a i n S q u a re i n Li n z ( M a g i s t ra t Li nz) 11 A re l a x i n g m o m e n t ( O Ö.To u r i s m u s/W e i s s e n b r u n n e r) 12 Ti m e f o r a s n a c k! ( O Ö. 10 To u r i s m u s) 13 Pu rc h a s i n g o rg a n i c p ro d u c e i n Li n z (W KO Ö )


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Li v i n g i n U p p e r A u s t r ia


G e n e r a l I n f o r m a t i o n A b o u t A u s t r ia


T h e Hi s t o r y o f U p p e r A u s t r ia


Cu l t u r e 


Located in central Europe, Austria is economically and politically tied to neighboring countries and EU economies. The country’s location conveniently facilitates the import and export of commodities with other European countries.


g e n e r a l i n f o r m at i o n a b o u t au s t r ia Austrian Provinces Austria is divided into nine provinces: Vienna, Lower Austria, Upper Austria, Styria, Tyrol, Carinthia, Salzburg, Vorarlberg and Burgenland.

Language German is the official language of Austria, spoken by over 97 percent of the population. German is a pluricentric language and there are a variety of dialects distinct to each province and region. The majority of Austrians do not speak standard High German and the differences in dialect can vary greatly, resulting in communication barriers between some Austrians and Germans. Other languages, such as Turkish, Serbian, Croatian, Hungarian, Bosnian, and Slovenian, are spoken by 2.3 percent of the population in Austria.

Religion The majority of Austrians are Christian and 73.6 percent of the population is registered as Roman Catholic. Approximately 4.7 percent of Austrians are Lutheran and another 4.2 percent are Muslim. There are also very small groups of Buddhists, Jews and Hindus. 14

0 1 N a t i o n a l Pa r k Ka l k a l p e n ( O Ö.To u r i s m u s/S i e g h a r t s l e i t n e r) 0 2 S a lz k a m m e rg u t re g i o n ( O Ö.To u r i s m u s/ R ö b l) 0 3 A n A u s t r i a n »J a u s e« i n t h e m o u n t a i n s ( O Ö.To u r i s m u s/E r b e r) 0 4 Li n z S k y l i n e ( M a g i s t ra t Li n z)

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g e n e r a l i n f o r m at i o n a b o u t au s t r ia

Politics The Federal Chancellor of Austria is the main government representative. The Federal President of Austria is the main state representative. The government has the right to exercise local state and federal power. In addition to the government, the National Council and the Federal Council are two chambers that can exercise federal power.

Economy Austria, a member of the European Union since 1995, is one of the richest countries in the EU with a stable economy. Austria’s industrial capacity is advanced and supports a large service sector. The most important areas of industry include manufacturing systems, metal construction, chemical production and auto production as well as food and gourmet food items. The province of Upper Austria has the highest share of industrial production in Austria. Agriculturally there is an increasing trend to produce organic foods. More than 50 percent of Austria’s surface is used for agriculture. In the area of raw materials production and energy recovery, Austria’s resources include iron ore, non-ferrous metals, granites and soil. Despite rich resources in some areas, expanding industry requires importing other resources not available in Austria. This includes resources for fuel and energy sources and resources for the electricity industry. Austria has its own oil and natural gas reserves and is expanding its capacity in hydro-power. Austria currently leads the European Union in the development of hydro power.


Tourism is a major part of Austria’s economy and visitors flock to Austria to enjoy its natural beauty, national parks, lake regions and the country’s rich cultural heritage. The degree of Austria’s recent economic advancement partly exceeds even the advancements made by the Danube Monarchy. Admission to the European Union and subsequent globalization efforts underscore Austria’s expanding efficiency and the modernization of its economy.

g e n e r a l i n f o r m at i o n a b o u t au s t r ia

Geography Austria is 83,871.1 km² and topographically diverse. The mountainous regions are most predominant due to the country’s location in the Alps. Austria borders Switzerland, Lichtenstein, Slovenia, the Czech Republic, Slovakia, Hungary, Italy and Germany. Austria’s diverse features attract tourists and have made Austria a popular tourist destination in both summer and winter. Austria is landlocked but has some of the largest lakes in Europe, including Bodensee in the west and Neusiedler See in the east. The Austrian Alps attract tourists from far and wide and guests enjoy the hilly regions, rocky areas, low-lying plains and steppes. Austria is divided into three topographical regions; the Alps (which cover more than half of the country’s land mass), the Alpine forelands, and the region north of the Danube. The Alps cover roughly 60 percent of Austria and just 15 percent of the country is low-lying land. These low-lying regions are located along the eastern and northern part of the country, especially around the cities of Linz and Vienna. Provincial capitals such as Salzburg and Innsbruck are considered Alpine cities and main tourist destinations where visitors can choose from a range of activities that include skiing, snowboarding, hiking, canoeing, rafting as well as enjoying the beautiful sights. In addition to rolling hills and alpine peaks, Austria’s impressive lakes were created during the last ice age when the Alps were covered with glaciers which melted and formed alpine lakes in the mountain regions. To date, there are over 300 lakes in Austria, all of which are vital to today’s tourist industry. Tourists not only spend time in the lake region during the winter months, but also during the summer months to enjoy water sports, hiking as well as the natural beauty and magnificent views available almost year-round. 17

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0 1 La k e A l m s e e i n A l m t a l w i t h a v i e w o f t h e To t e G e b i rg e m o u n t a i n ra n g e ( O Ö.We r b u n g/Po p p) 0 2 S k i i n g re g i o n D a c h s t e i n We s t ( O Ö.To u r i s m u s/E r b e r)

g e n e r a l i n f o r m at i o n a b o u t au s t r ia

In addition to Bodensee and Neusiedler See, the largest and most popular lakes in Austria are Wörthersee, Attersee, Traunsee and Wolfgangsee etc. At 2,888 km in length, the Danube is second largest river in Europe and has always been very important in terms of transportation in Austria, particularly in the early 19th century when the Austro-Hungarian Empire was referred to as the Danube Monarchy. The river connects Austria to different countries and even today, the Danube continues to be an important trade and economie route connecting Austria with regions in central and eastern Europe. In Austria, the river runs through main cities and towns such as Linz, Krems and Vienna.

Climate Three different climatic regions, the Alps, the Danube Region and the Pannonian Plate, are characterized by cold, snowy winters and short, warm summers as well as diverse flora and fauna and forests. Austria is one of Europe’s most heavily wooded countries (47 percent surface coverage). The climate in Austria can be erratic and visitors are advised to pack warm clothing as well as raingear and warm footwear. Summers are temperate but can be warm reaching temperatures of 30°  C (85° F) from the end of June to mid-August and winter can be quite cold with long periods of snow and ice.

Demographics Austria’s population of some 8 million people stem mainly from German ethnic groups as well as ethnic minorities from Hungary, Bohemia, Slovenia, Croatia and other countries once part of the former Habsburg Empire. Although an increase in birth and immigration rates has contributed to an overall population growth in provinces such as Vorarlberg, Tyrol and Upper Austria, there has been an overall decline in immigration. Austria has seen an increase in the number of immigrants from EU


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member countries such as Germany and Italy rather than from non-EU countries. As of January 1st 2010, 10.7 percent of the Austrian population included residents born outside of Austria. These groups are dispersed throughout different regions of Austria and some areas are more densely populated with international residents than others. The Austrian capital of Vienna, as is common in many larger cities, boasts higher numbers of international residents as larger cities offer more job opportunities and higher wages.

History of austria The area today that is Austria can look back at a long, rich and colorful history. The regions around Danube and the alpine valleys were settled during the Palaeolithic Age. Around 400 BC the Celts, with their origins in Western Europe, populated the eastern alpine region. In 200 BC, the Romans arrived and dominated the entire area by 15 BC. During this period »Carnuntum«, the capital of the Province of Pannonia, was the most important capital and today this region is called Lower Austria. Around 800, Charlemagne, the Holy Roman Emperor and King of Franks, established a region in the Danube valley called »Ostmark«. In the ninth century, Slavs and Magyars traveled down the Danube but were defeated by German King Otto I in 955 at the Battle of Lech. From this point on, Germanic tribes continued to populate the region that is today known as Austria. T h e Ba b e n b e r g s In 976, Austria developed into a political entity, providing a cultural and economic boost to the region ruled at the time by the Babenberg dynasty. Austria was first mentioned as part of a land transfer document in 996 and referred to as »Ostarrichi«. In the twelfth century, Henry II moved his residence from Melk to the capital of Vienna and the Danube became an important trade route. The reign of Henry II saw the construction 20

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of many historical monuments, including St. Stephan’s Cathedral, the Schottenstift monastery and the courtyard where a statue of Henry II still stands today. T h e Ha b s b u r g s When the last Duke of Babenberg died in 1246, the Holy Roman Emperor Rudolf of Habsburg came into power and thus began a long period reigned by the Habsburg dynasty. Under the Habsburg monarchy, Austria grew enormously powerful by politically motivated marriages with members of royal families from other countries. Under Charles V, the Habsburg Empire was divided. The Austrian part of the Empire was ruled by Charles’ son and the Spanish part was ruled by his brother. In the seventeenth century, the Ottomans waged two battles in an attempt to conquer Austria but Austria was able to defeat the Ottomans. The invasion, however, paved the way for the introduction of Turkish arts and culture to Austria as well as structural engineering feats such as the elegant Schönbrunn Palace and the prestigious Salzburg Cathedral by skillful and creative architects including Johann Fischer von Erlach, Lukas von Hildebrandt, Jakob Prandtauer and many more. After the death of Charles the VI in 1740, his daughter Maria Theresa became ruler of the Austrian monarchy. In 1765, Maria Theresa ruled the country together with her son Joseph II and under his rule, Austria transformed into a modern state which included the introduction of civil service, centralized state control systems, public education, restructured military, a legal system and the expansion of industrialization. A r t N o u v e au – Bi e d e r m e i e r t o Jug e n d s t i l The rise of Napoleon Bonaparte and the French Revolution proved to be a major threat to Austria and its political position in Europe. After the defeat of Napoleon, the Congress of Vienna established a new European 21

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order and Austria was once again a major European power. In 1848, the philosophical ideas behind the French middle-class revolution had reached Austria and resulted in an unsuccessful uprise to protest diminishing civil liberties and censorship. The second half of the Biedermeier period was driven by strong urbanization and industrialization which led to the rise of a new urban middle class. Communication was encouraged and the arts thrived once again. Works by many famous artists such as composer Franz Schubert and authors Franz Grillparzer, Ferdinand Raimund and Adalbert Stifter stem from this period. After the abdication of Emperor Franz I, Franz Joseph I ascended the throne and ruled the empire together with his wife Elisabeth who was revered as a legend in Austrian history and known throughout the empire as »Sisi«. Franz Josef I and Elisabeth had a great impact in Europe and shaped Austria’s image as an imperial ruler. During this period, Vienna became an important metropolis and the center of a multinational empire that extended from Hungary to northern Italy and even into southern Europe. The 20th Century W o r l d W a r I : Austria’s declaration of war against Serbia in 1914 marked the beginning of World War I. After the death of Franz Joseph I in 1916, a new German-Austrian state, the First Republic, was established in 1918 after the war. The First Republic was only a quarter of the size of the Austro-Hungarian Empire and marked the end of 640 years of Habsburg rule. During this period, Austria suffered from high inflation rates, a high unemployment rate and an imminent collapse of its economy. In March 1933 the Christian-Social Party rose to power and ended parliamentarism in Austria, resulting in the »Ständestaat«, or the era of Austro-Faschism. The Nationalist Party in Austria was banned. In February of the following year, a civil war between the Christian-Social Party and the Social-Democratic Labor Party 22

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with paramilitary organizations (»Schutzbund« and »Heimatwehr«) began in Linz that ended with the defeat of the uprising working class. The German Nazis wanted to exercise its dominance and influence over Austria and the nation was under increasing political pressure. During an attempted coup in July 1934, Austrian dictator Engelbert Dollfuss was killed and his successor, Kurt Schuschnigg, tried to defend Austria’s independence but was unwilling to create a strong alliance with all of the political forces in Austria. During the period of Austro-Fascism »Ständestaat«, 16,000 Austrians were arrested for political reasons. W o r l d W a r I I : On March 12th 1938 German troops occupied Austria and the country was annexed to the German Reich under the rule of Adolf Hitler. Austria was renamed »Ostmark« and Austrian soldiers were forced to fight under Hitler’s command until the end of World War II in 1945. After the end of World War II, the victorious allies – the United States, Great Britain, France and the Soviet Union – occupied Austria and divided the country into four zones. On April 27th 1945 Austria was re-instated as a sovereign country and renamed the Republic of Austria. A decade later, after the official signing of the State Treaty in October 1955, allied troops left Austria. Since October 26th 1955 Austria has been a neutral nation by the implementation of the Federal Constitutional Law of Neutrality.

Vi e w o f Li n z – 19 27 (A rc h i v d e r S t a d t Li n z)


the his tory of u pper au s t r ia The province of Upper Austria is located in the northwestern region of Austria. The capital is Linz and Upper Austria is bordered by Germany to the west and the Czech Republic to the north. When the Romans occupied the region of Upper Austria, the region was part of Noricum. In 1264, Upper Austria was first officially mentioned in documents during discussions pertaining to a region situated above the Enns river. At the time, the territory was owned by King Ottokar II of Bohemia and referred to as ÂťAustria above the River of EnnsÂŤ. From 1156 on, Upper Austria belonged to territories ruled by the Babenberg Dynasty until the Habsburgs came into power in 1564. In the 16th century, the Ottomans invaded Upper Austria but suffered defeat at the hands of the Austrians. In 1918, the name Upper Austria was first formally used but soon afterwards Austria was annexed to the German Reich by Adolf Hitler and Upper Austria was referred to as the Reichsgau of Oberdonau. Upper Austria reinstated its name in 1945.


c u lt u r e Historical Classes & Castes Throughout Austrian history, Austrian society has always been strictly stratified. Each person belonged to a distinctive group of people of the same social status. In 1800, there were three major social classes: aristocrats, citizens and peasant farmers and serfs. During the twentieth century, the largest social groups included the working class and peasant farmers as well as smaller numbers of aristocrats and the bourgeoisie. Between World Wars, each social class developed its own political affiliation. After World War II, these associations were dissolved and a steadily growing middle class brought about a change in social structure. Today, prosperity, mobility and government supported benefits create a high standard of living for nearly every Austrian and the middle-class remains the largest social group.

The Role of Women in Austrian Society Despite all efforts to equalize the workforce, in some cases women are still considered less educated and less skilled than men. Austrian women tend to work outside of the home less frequently than women in many other European countries. In the seventies, Austrian legislature passed measures to promote and support the advancement of women. Traditionally, women have always been responsible for maintaining the 25

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c u lt u r e 0 1 La k e s i d e b a r b e q u i n g ( O Ö.To u r i s m u s/E r b e r) 0 2 Ta k i n g a s t ro l l (W KO Ö ) 0 3 E n j o y i n g a f t e r n o o n c a k e & c o f f e e a t C a f é B l u m e n s t rä u s l i n G re i n ( O Ö.To u r i s m u s/W e i s s e n b r u n n e r)

household, cooking and raising children. Nowawdays, many young Austrian men share child care responsibilities and household chores with their wives or partners. A lot of young men today were raised in families with more liberal attitudes towards women. Family policies also allow men to legally take paternity leave or share child leave with their partner.

Family Life in Austria Austrians are generally conservative and life tends to center around family and family life. The entire family often comes together on weekends to share activities, have dinner, visit grandparents and meet with friends. Many Austrian families frequently enjoy dinner together in the evening. Austrian families are generally small in size and many families are deeply rooted in a certain regions. Austrians are very proud of their homes and consider their home a place where the family can relax and enjoy their privacy. As many Austrians tend to only invite good friends and relatives to their homes, business meetings are generally held at restaurants or at the company. As in many other countries, Austrian »patriarchs« insist on mastering the grill and enjoy barbeques in the summer months.

» A s A u s t r ia i s lo c at e d in the centre o f Eu r o p e , we can tr avel e a si ly to other cou ntries b u t A u s t r ia o n its own is also worth exploring!« Liu Yi , C h i n a


u p p e r au s t r ia


p o l i t i c s i n u p p e r au s t r ia 


U p p e r A u s t r ia n E c o n o m y 


Su p p o r t N e t w o r k s f o r I n t e r n a t i o n a l Residents


r e gi s t e r i n g a t t h e l o c a l g o v e r n m e n t office


Upper Austria… …is the country’s leading federal province in regards to industrial production and growth …excels in the field of technology and innovation …is one of the most modern and competitive industrial regions in Europe …has a highly developed network supporting education and research …creates cluster initiatives to support network collaboration …has developed a dynamic economy and employment policies …has an efficient public transportation system.


P o l i t i c s i n U p p e r A u s t r ia The Parliament ( » L a n d t a g « ) In Upper Austria the provincial government is elected for a six-year period. The government is the highest level of administration and consists of all political parties elected to the Upper Austrian Parliament. Parliament consists of 56 delegates who represent the interests of Upper Austria’s 1.4 million inhabitants. Since 1995, Dr. Josef Pühringer of the People’s Party has been the governor of the Upper Austrian. Once a week, the provincial government holds non-public meetings at the government building in Linz. Diverse commissions hold meetings between public sessions and »Enqueten« are sessions open to public for various experts to address certain topics, important developments and future plans. T he Parliament is the s t ate’s legislative b o d y and in charge of: E lecting the nine person provincial government consisting of the governor, his/her two agents and six members of provincial government. C ontrolling the provincial government and recalling them if necessary. 30

C o a t o f A r m s o n t h e G o v e r n m e n t B u i l d i n g ( M a g i s t ra t Li n z)

politics in u p p e r au s t r ia

P roviding written and oral requests to government members at the beginning of each public session. T he state’s budget is determined by Parliament and made available to the governor and his/her team to financially support various projects, invest, etc. As mentioned above, Parliament consists of 56 delegates appointed to service by their respective political parties. In 2009, four parties were elected to Parliament and therefore allowed to appoint delegates. The number of delegates each party is allowed to appoint depends on the results of the most recent election. After the 2009 elections, the number of appointed delegates was as follows: People’s Party

28 delegates

Social Democrats

14 delegates

Freedom Party

9 delegates

Green Party

5 delegates

Upper Austria & the european union Located centrally in Europe, Upper Austria has always tried to benefit from its geographical proximity to neighboring countries and regions. In 2003, Upper Austria and Tuscany formed a confederation called »Network of GMcrop-free Regions in Europe« to self-determine genetic engineering. Since establishing the confederation seven years ago, 49 countries and regions have become members and Upper Austria is determined to become a special region in the production of sensitive and high-quality foodstuffs such as baby food, particularly in the organic sector. Upper Austria also continues its efforts to work productively with neighboring countries such as Bavaria and Southern Bohemia. 31

u p p e r au s t r ia n e c o n o m y Upper Austria as a Business Location As approximately a quarter of all industrial goods produced in Austria are manufactured locally, making Upper Austria an industrial leader among the nine Austrian provinces. Upper Austria is a dynamic region that is economical stabile, industrialized and productive. These traits give Upper Austria a distinct competitive edge in the market. Upper Austria not only has the highest export rate in Austria, but also boasts an excellent education system, solid infrastructure, efficient administration system, a natural environment as well as a social welfare system and job security. Factors that contribute to the economic viability of Upper Austria include: high qualified and motivated employees companies of various sizes and diverse branches innovation and flexibility. Many companies in Upper Austria specialize in niches in technology which, in turn, have given these companies a top market position within Europe. Clusters are supported by the local government and at the moment, there are eight cluster initiatives comprised of 1,600 partners, 32

U p p e r A u s t r ia n Economy

85 percent of which are small and medium-sized businesses. These types of cooperation agreements encourage synergies and create competitive advantages. Four inter-related networks – HR, logistics, design & media and energy efficiency – further support innovation. In the event that a company decides to invest or launch a new subsidiary or plant in Upper Austria, subsidies are available.

Facts & figures S ta r t- u p Co m pa n i e s 2 0 0 9 Upper Austria 4,048

Di s t r i b u t i o n : Linz Steyr Wels

623 102 184

A v e r ag e a n n ua l g r o s s s a l a r y p e r person 2008 (in euros) Upper Austria Linz Steyr Wels

27,473 29,315 27,738 26,818

A v e r ag e a n n ua l n e t - w ag e p e r p e r s o n 2 0 0 8 ( i n Eu r o s ) Upper Austria Linz Steyr Wels

18,990 20,022 19,062 18,515

S o u rc e: C h a m b e r o f La b o r (c u r re n t s t a t i s t i c s b y t h e U p p e r A u s t r i a n C h a m b e r o f C o m m e rc e)


U p p e r A u s t r ia n Economy

Linz: Industry & Culture A Brief Overview During World War II, Adolf Hitler designated Linz as an industrial center within the Third Reich resulting in heavy bombing by the Allies during the war. After the war, the Johannes Kepler Universität, the University of Arts and Industrial Design as well as the Theological Faculty were established in Linz. An ongoing initiative was supported to appoint Linz as a Capital of Culture by the end of the 20th century. The construction of the Brucknerhaus concert hall, the Ars Electronica Center and the Lentos Museum of Contemporary Art were major steps in the bid to become the 2009 European Capital of Culture. Today, Linz is an industrial city with a vibrant cultural background. Many companies are part of the region’s creative industry (e.g. media, design, architecture) which are also creating new jobs. There are many important industrial companies in Upper Austria including Borealis, BMW Engine Plant, Lenzing Group, Rosenbauer International, Siemens VAI Metals Technologies and voestalpine.

0 1 B r u c k n e r h a u s ( M a g i s t ra t Li nz) 0 2 v o e s t a l p i n e ( M a g i s t ra t LI n z) 01


support net works for i n t e r n at i o n a l r e s i d e n t s The prospect of moving to a new place and meeting new people while leaving behind friends, family and a lifestyle you are familiar with can be initially quite scary. Local support services to ease the adjustment process include online communication platforms, local clubs and associations as well as contact with other international residents living in Upper Austria. Many international residents in Upper Austria may have also experienced similar adjustment periods and their experience and advice can be invaluable.

The Spouse Club The Spouse Club, organized by Borealis in Linz serves as a social support network for spouses. The club organizes regularly scheduled activities for the whole family and supports contact and communication among all members. The Spouse Club is also open to spouses of employees working at other international companies. For more information, please see: w w


support networks for i n t e r n at i o n a l r e s i d e n t s

up more opening » Li n z i s e people h  t  & u lt u r e s c t n e e r a n t.« r l e o e t to diff a r e q ui t j a Pi e l , Fi n l a n d Ta n

The International Club The International Club is an online platform for expatriates who have relocated to Linz and Upper Austria for various reasons. The International Club is an online community that enables expats to communicate with each other and members come from a wide range of backgrounds. Club members have moved to Upper Austria for personal and professional reasons, short-term assignments or live in Upper Austria permanently. Many club members can provide a wealth of information ranging from pre-moving planning to recommendations on the best residential locations in Upper Austria. Many International Club members are married professionals with families. Whether you have a mixed international family, or are transferring to Austria with school-age children, there will be decisions to make regarding schooling, taking child’s age, your residential location and the child’s knowledge of German into consideration. Many International Club members have undergone similar experiences and have discovered the best options for international children living in Upper Austria. Members can also assist with day-to-day issues as well as how to find familiar products from home, and manage situations and cultural differences you encounter in Austria. The International Club is a great way to make international contacts and meet people from your home country. For more information, please see: 36

support networks for i n t e r n at i o n a l r e s i d e n t s

The Austro-American Society in upper austria The Austro-American Society of Upper Austria is open to all and is a great place to meet people and experience cultural events highlighting both the United States and Austria. The Austro-American Society of Upper Austria is a non-profit, non-political organization. For more Information, please see: /aas

Austro-British Society The Austro-British Society supports English citizens residing in Upper Austria as well as the cultural friendship between Austria and Great Britain. The club organizes regular social and cultural activities for its members and is a perfect place to meet other English citizens. The Society offers a conversation session every Wednesday evening. For a detailed list of events, please see the Society’s homepage. The Society also has a video and book library and organizes English courses. For more information, please see: w w

Other Associations There are additional clubs and activities organized by people from international communities in Upper Austria. For more information, please see: w w / images / Vereine _ in _ L inz _ 0 8.pdf

T h e L i o n s C l u b , R o t a r y C l u b and K i n g s are also active in Upper Austria. In general, many Austrians are active in a number of clubs and various associations. 37

support networks for i n t e r n at i o n a l r e s i d e n t s

sport clubs Joining a sports team or organization is another way to become more involved. Austrians enjoy sports, particularly hiking and skiing, and becoming involved in a sports club is a great way to not only meet new people, but acquire more understanding of the Austrian culture. If you live near Linz, the Johannes Kepler University may be helpful in providing contact to different clubs and associations. The University of Linz in general is a good resource to learn more about different events in Linz as well as various activities for you and your family, including German language courses. w w

The University Sports Institute Linz offers sports classes and outings open to all: w w w . j k u . a t Unileben USI Sportangebot An online platform provides information for anyone who wishes to live, work or study in Austria. The onsite bulletin board can be a helpful tool. After registering, you can post questions as well as access interesting blogs, articles and links. For more information, please see: w w w. a u s l a e n d e r. a t

s u s t r ia n ÂťUpper A .ÂŤ d e d n i open-m Fi n l a n d are very j a Pi e l , Ta n


R e gi s t e r i n g at t h e l o c a l government office Within three working days of arriving in Austria, international residents must register with the proper authorities and are required to complete a registration form (»Meldezettel«) available either online or at the office where the form must be submitted. Please note that if you are renting a residence, your landlord’s signature is required. When you leave or move, you must officially notify the local government office. The registration office can also be helpful in answering any questions you may have about the area and may also have special information for new residents. Additional information for international residents living in Upper Austria can be found at the Austrian national assistance homepage. Although most of the website is only available in German, information relevant for international residents is available in English. R e gi s t e r i n g a t y o u r C o u n t r y ’ s E m b a s s y o r C o n s u l a t e i n A u s t r ia Upon arrival in Upper Austria, it is advisable to register at your home country’s embassy in person or online to ensure they know you are here and in the event you require embassy services. Depending on your home country, an embassy or consulate maybe have a location in Vienna. Check your embassy’s website online to see what services they offer citizens abroad. For Americans, the US Department of State has set up a travel registration site specifically for US citizens abroad. A list of consulates located in Linz can be found in the book »I live«, page 16.


au s t r ia n h o l i d a y s New ye ar´s day (Neujahr)


e p i p h a n y ( h e i l ig e d r e i k ö n ig e ) 


Ash wednesday (aschermit t woch)


e a s ter (os tern)


h o l y t h u r s d a y ( g r ü n d o n n e r s t ag ) 


g o o d f r i d a y ( k a r f r e i t ag ) 


h o l y s a t u r d a y ( k a r s a m s t ag ) 


e a s t e r s u n d a y ( o s t e r s o n n t ag ) 


e a s t e r m o n d a y ( o s t e r m o n t ag ) 


s t a t e h o l i d a y ( S t aa t s f e i e r t ag ) 


a sce ns i o n o f j e sus (ch r is t i h i m m e l fa h r t )47


pentecost or whitsunday (pfingsten)


fe ast of corpus christi (fronleichnam)


t h e a s s u m p t i o n o f m a r y ( m a r ia himmelfahrt )


n a t i o n a l h o l i d a y ( n a t i o n a l f e i e r t ag ) 


a l l s o u l ´ s d a y ( a l l e r h e i l ig e n ) 


c h r i s t m a s e v e ( h e i l ig e r a b e n d ) 


c h r i s t m a s d a y ( c h r i s t t ag ) 






There are many national holidays in Austria and the majority of them are associated with the Catholic Church or dates of historical significance. Depending on the holiday, the dates are fixed or movable.


N e w Y e a r ’ s Da y ( » N e u j a h r« ) At the stroke of midnight on New Year’s Eve, people wish each other a »Happy New Year« (or, in German; »Einen guten Rutsch ins neue Jahr«). Many Austrians enjoy spending New Year’s Eve with relatives or friends and it is customary to bring along a little talisman to trade with others. In some local communities many families traditionally serve a pig’s head (a so-called »Sauschädel«) with the belief that if you eat a part of it, it will bring good luck in the New Year. New Year’s Day is a national holiday in Austria.

Epiphany ( » H e i l i g e D r e i K ö n i g e « ) Traditional carolers dressed in historic costume go door to door in groups of four singing songs and bring good wishes for the New Year. Three out of the four singers represent the Three Magi and the fourth carries a star. In Upper Austria the carolers are members of the Catholic Church and collect donations for charity. In chalk, »C + M + B« and the current year is written above the door – »Christus Mansionem Benedicat« (may Christ bless the house) – to ward off bad luck. Epiphany is a national holiday in Austria.

A s h W e d n e s day ( » A s c h e r m i t t w o c h « ) Priests from the Catholic Church take ash to make a cross on the forehead of religious followers. The cross symbolizes repentance and transience. Ash Wednesday is the beginning of Lenten season.


Ea s t e r ( » O s t e r n « ) Easter is celebrated on Easter Sunday, the Sunday following Holy Week. The Easter Bunny colors and hides Easter eggs for children to find on Easter Sunday morning. In the past years, the religious Paschal Lamb has become less significant in importance. On Easter Sunday morning, children search for Easter baskets filled with colorful Easter eggs, chocolate bunnies and candy. The egg symbolizes the resurrection, fertility and commemorates the resurrection of Jesus. At Easter, families decorate their homes with a traditional »Osterstrauß« (Easter bouquet) a forsythia bush decorated with Easter eggs as well as wooden figures of rabbits, hens, birds and flowers. Nowadays it has become more popular to decorate Easter bouquets in and around the house with colored eggs made of plastic. In addition to Easter eggs, Austrian families also enjoy traditional bread & salt, Easter ham and special Easter pastries blessed at mass on Easter Sunday. Some of the blessed food is served for breakfast on Easter Sunday morning. In the past, the Catholic Church strongly encouraged fasting, or observing Lent, during the repentance period before Easter. Nowadays Lent is less strictly adhered to and limits fasting to Good Friday and Ash Wednesday. A traditional meal during the fasting period is fish. Those who are non-religious may still take advantage of this time of year to fast and free themselves of bad habits, such as consuming too much coffee, alcohol, or to quit smoking » I l o v e t h e au thentic folkl ore here, t h at is r e a l ly lived by the p eople and not just put on for to urists.« Stephen Soko l o f f, U S


H o ly T h u r s d a y ( » G r ü n d o n n e r s t a g « ) Holy Thursday commemorates the Last Supper, the day before Jesus was crucified. Holy Thursday is translated into German as »Green Thursday«, however it actually has nothing to do with the color but rather stems from an old word for »crying«. Although most everyone is familiar with the meaning, many still opt to eat something green on this day, such as a spinach dish but also dishes incorporating bear paw garlic and nettles. Church bells are also said to »fly« to Rome on this day and the ringing of the church bells is substituted with wooden ratchets (»Ratschen«). According to old beliefs, the church bells are said to »fly« to Rome on Holy Thursday and remain there until Holy Saturday, returning on Easter Sunday. During those days, religious children walk on along the streets making loud noises with wooden ratchets. In the past, the commotion not only reminded villagers to pray (morning, midday, evening), but was also intended to mark the beginning of spring as well as ward off evil spirits.

G o o d Fr i day ( » K a r f r e i t a g « ) Good Friday marks the day Jesus was crucified and is a religious day of mourning as well as a strict day of abstinence. Good Friday is not a general holiday in Austria for Catholics, but it is a Protestant holiday. Austrians eat fish on Good Friday and it is strictly prohibited to eat meat.

H o ly Sat u r d a y ( » K a r s a m s t a g « ) Holy Saturday is the last day of Lent before Easter. The Catholic Church commemorates the day by practicing the deathlike silence of Jesus. 44

e a s t e r Su n d a y ( » O s t e r s o n n t a g « ) The Catholic Church celebrates the resurrection of Jesus in the night of Holy Saturday to Easter Sunday, signifying the salvation of humanity. Food is also blessed during mass on Easter Sunday. The church bells »return« from Rome (as they have been »gone« since Holy Thursday).

Ea s t e r M o n d a y ( » O s t e r m o n t a g « ) On Easter Monday many families visit relatives or undertake a pilgrimage to commemorate the journey of the two apostles who saw Jesus after his resurrection and accompanied him on their way to Emaus (referred to in the Bible as »Emausgang«). Easter Monday is a national holiday in Austria.

S tat e H o l i d a y ( » S t a a t s f e i e r t a g « ) 1st May has a long history in Austria and commemorates the labor movement in many countries. In Austria, the 1st May holiday was formerly referred to as Labor Day (»Tag der Arbeit«) but today the national holiday is known as the »Staatsfeiertag«. Although traditionally 1st May commemorates past labor disputes, traditions today includes political rallies sponsored by local chapters of Austrian political parties as well as erecting the traditional maypole. Austrian maypoles can be found in nearly every local community in Upper Austria. Maypoles are generally 20 to 30 in height, ornately decorated, and a traditional part of springtime celebrations. The pole is a stripped tree trunk sporting a green tree top and decorated with colorful ribbons. The maypole symbolizes fertility and in the past, maypole dances were common. Austrian maypole traditions include stealing another community’s maypole on the first or the last three days however, the maypole must be stolen as a whole and no saws are allowed in order to avoid damage.


01 02



Ascension of Jesus ( » C h r i s t i H i m m e l f a h r t « ) The Christian doctrine of the Ascension holds that Jesus ascended to heaven in the presence of eleven of his Apostles following his resurrection, and that in heaven he sits at the right hand of God the Father. Ascension Day is celebrated 40 days after Easter and is a national holiday in Austria.

Pe n t ecos t o r W h i t s u n day ( » P f i n g s t e n « ) Pentecost is celebrated 50 days after Holy Week and, as Easter is a moveable holiday, Pentecost falls on different days annually as well. Pentecost commemorates the descent of the Holy Spirit to the apostles 50 days after Easter, enabling them to communicate the word of the Holy Spirit in many languages. The church also celebrates its official founding on Pentecost. Some local communities organize a Pentecost market and youth associations hold annual tent camps. Whit Monday is also a national holiday in Austria.

Fe a s t o f Co r pus Ch r is t i ( » F r o n l e i c h n a m « ) The feast of Corpus Christ is celebrated on the second Thursday after Pentecost and is a national holiday in Austria. The Feast of Corpus Christi honors the Eucharist and in the Middle Ages, customary processions took place in many towns and rural communities. Processions today include local marching bands, local clubs and associations as well as the religious community.

0 1 E a s t e r c h o c o l a t e s w a i t i n g t o b e f o u n d (f l i c k r.c o m/Ko n ra d S c h w e ize r) 0 2 E a s t e r e g g s 0 3 E a s t e r b r i o c h e ( 02+0 3: f l i c k r.c o m/E l i s a b e t h G r i l l)


T h e A s s u m p t i o n o f Ma r y ( » M a r i a H i m m e l f a h r t « ) August 15th commemorates the Virgin Mary’s ascent into Heaven after her death. The Assumption of Mary is a national holiday in Austria.

Nat i o n a l H o l i d a y ( » N a t i o n a l f e i e r t a g « ) During the last World War, Austria was occupied by the US, Great Britain, France and the Soviet Union. Ten years after the war ended, Austria and the occupying countries signed the Austrian Independence Treaty re-establishing Austria as a sovereign and neutral state. On October 25th 1955, the last occupying troops left Austria. Ten years later (1965) the government declared the following day, October 26th, a holiday to commemorate the withdrawal of Allied troops and celebrate Austria’s declaration of neutrality.

0 1 G ro v e w i t h a n i ro n c ro s s ( O Ö To u r i s m u s) 0 2 C h r i s t m a s l i g h t s &  C h r i s t m a s t re e i n S t e i n b a c h, U p p e r A u s t r i a ( O Ö To u r i s m u s/S c h w a g e r) 0 3 N e w Ye a r’s Ev e f i re w o r k s d i s p l a y i n B a d I s c h l 0 4 A n n u a l C h r i s t m a s m a r k e t i n Li nz (TV Li nz /H e i l i n g e r) 0 5 C h r i s t m a s d e c o ra t i o n s a l o n g t h e N i b e l u n g e n B r i d g e, Li nz ( M a g i s t ra t Li nz)





04 05

A l l S o u l s ’ Da y ( » A l l e r h e i l i g e n « ) November 1st is All Souls’ Day in observance of those who have passed away. Traditions include processions to the cemetery, visiting the graves of loved ones and giving a blessing. Grave sites are generously decorated with candles and flowers. All Soul’s Day is a national holiday in Austria.

Christmas Eve ( » H e i l i g e r A b e n d « ) In Austria, Christmas is celebrated on December 24th, the last day of Advent also referred to as Christmas Eve. Austrians traditionally decorate their Christmas tree on the 24th, set up a nativity scene and prepare a festive dinner. Before opening gifts and having dinner in the late afternoon or evening, it is customary to smoke the house out to ward off evil spirits. After traditional carols such as »Silent Night», »Oh Christmas Tree», »Ihr Kinderlein kommet», »Oh du fröhliche» and »Alle Jahre wieder« have been sung, gifts are opened in front of the Christmas tree. After the gifts have been opened, families sit down together to enjoy Christmas dinner. Traditional Christmas dishes include fried sausages, fish, or platters of cold cuts as well as homemade Christmas cookies for dessert. In Austria the Christ Child (»Christkind«) traditionally brings the Christmas gifts. Many Austrians attend Christmas Mass in the evening or at midnight.

C h r i s t m a s Da y ( » C h r i s t t a g « ) As Jesus was born on December 25th, most countries celebrate Christmas on this day. In Austria, Christmas Day is traditionally a day to visit relatives and enjoy Christmas presents. Christmas Day is a holiday in Austria. 50

B o x i n g Da y ( » S t e f a n i t a g « ) Boxing Day on December 26th is also holiday in Austria and Austrians continue to celebrate the holidays and visit relatives and friends. Please note that all stores are closed on December 25th and 26th.

New Ye ar’s Eve ( » S i l v e s t e r« ) New Year’s Eve day is the last day of the year and is celebrated by shooting off fireworks to fend off evil spirits. »Bleigießen« is one of many popular New Year’s Eve traditions. A lead figurine is placed in a spoon and held over a candle to melt. Once melted, the liquid lead is quickly thrown into cold water and hardens immediately, forming a strange shape. The figure is then held close to the candlelight to cast a shadow on the wall. The shadow figure may resemble an object or animal and determines that person’s luck for the next year. Austrians celebrate New Year’s in many ways. Some people invite friends or relatives to their home, some celebrate at restaurants offering special New Years Eve dinners, and in larger cities, many people come together outdoors in the main square to watch the fireworks as well as enjoy music and drink warm alcoholic beverages such hot Punsch or hot mulled wine. At midnight, all of radio stations broadcast the Viennese waltz by Johann Strauss and everyone »waltzes« in the New Year. New Year’s Eve is also known as one of the Twelve Days.


l i n gui s t i c b a s i c s l a n guag e i n s t i t u t e s  &  l a n guag e s c h o o l s  5 4 u s e f u l w o r d s  &  p h r a s e s 



German is the official language of Austria and in addition to High German, there are many regional dialects. Many people – particularly the younger generation – can communicate in English. Languages such as French, Italian, Spanish and Russian are taught at Austrian schools as well. Below you can find a few German words and phrases that could be helpful during your stay in Austria.


l a n guag e i n s t i t u t e s  &  l a n guag e s c h o o l s A number of different institutions in Linz offer German language learning courses for non-German speakers as well as courses to learn other languages.


WIFI Wienerstraße 150, 4024 Linz +43 (0)5/700077

BFI Bulgariplatz 12, 4020 Linz +43 (0)732/6922-6238

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w w w.bfi-

Berlitz Austria GmbH Landstraße 45, 4020 Linz + 43 (0)732/782747

Sprachinstitut UNA e.U. Dinghoferstraße 65, 4020 Linz +43 (0)732/606172

w w w.berlit

w w w.spr achins titut-una .at

Verein Begegnung Arcobaleno Friedhofstraße 6, 4020 Linz +43 (0)732/605897

Verein MAIZ Hofgasse 11, 4020 Linz +43 (0)732/776070-4

w w

w w w.ser /maiz / index.html

Institut CEF Dr Christian Ernst Fuchs GesmbH Europaplatz 4/2, 4020 Linz +43 (0)5/75010

Inlingua Sprachschule – International School of Languages Landstraße 24, 4020 Linz +43 (0)732/781769

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La n guag e I n s t i t u t e s  &  La n guag e S c h o o l s

J o h a n n e s Ke p l e r U n i v e rs i t ä t, Li n z (J KU )

Johannes Kepler Universität Linz Altenbergerstraße 69, 4040 Linz Institut für Fachsprachen, Sekretariat +43 (0)732/2468-9580 w w w w

VHS – Volkshochschule Linz Kärntnerstraße 26, 4020 Linz +43 (0)732/7070-4306 Individuall language lerning service: +43 (0)732/7070-4323 w w w.v h s - o o e. a t

Birklikte Yaşam Miteinander leben Offenes Integrationszentrum Starhembergstraße 10/3, 4020 Linz +43 (0)732/785299 or +43 (0)676/4320817

T h e A u s t r ia n La n guag e Di p l o m a (»Österreichisches Sprachdiplom«) The Österreichische Sprachdiplom (ÖSD) is a four-part examination designed for teens and adults learning German in Austria and abroad. The examination tests a person’s proficiency in German and the diploma is recognized by universities, educational institutions and employers around the world. w w 55

w o r d s  &  p h r a s e s


Greetings & Manners

Begrüßungsformeln & Höflichkeitsfloskeln



Good morning!

Guten Morgen!/Guten Tag!

Good afternoon!

Guten Tag!

Good evening!

Guten Abend!

Good night!

Gute Nacht!

My name is…

Ich heiße…

Are you OK?

Geht es Ihnen gut?

May I help you?

Kann ich Ihnen helfen?

Do you speak German/English?

Sprechen Sie Deutsch/Englisch?

No, I don’t speak German/English.

Nein, ich spreche kein Deutsch/Englisch.

Yes, I speak German /English.

Ja, ich spreche Deutsch/Englisch.

A little bit.

Ein bisschen.

Excuse me.


How are you?

Wie geht es Ihnen?

I’m fine.

Mir geht es gut.

Not so good.

Mir geht es nicht so gut.

Nice to meet you.

Freut mich.

What’s your name?

Wie heißen Sie?

Where do you come from?

Woher kommen Sie?

I come from…

Ich komme aus…

We come from…

Wir kommen aus…

Not at all…

Überhaupt nicht…


Bitte (als Aufforderung)

You are welcome.

Bitte (gern geschehen)



Thank you.


Enjoy your stay.

Genießen Sie Ihren Aufenthalt.


Auf Wiedersehen!

w o r d s  &  p h r a s e s

Telling and asking the Time

Uhrzeit erfragen und Auskunft über die Uhrzeit geben

15 minutes

15 Minuten

half an hour

eine halbe Stunde

45 minutes

45 Minuten














heute Abend



How long is the drive?

Wie lange dauert die Fahrt?

When do we arrive?

Um wie viel Uhr werden wir ankommen?

When do we leave?

Um wie viel Uhr werden wir abfahren?

What time is the next bus?

Um wie viel Uhr fährt der nächste Bus?





every hour

jede Stunde

every half hour

jede halbe Stunde

every 15 minutes

alle 15 Minuten

every 10 minutes

alle 10 Minuten

What time does the shop open?

Um wie viel Uhr öffnet das Geschäft?

It opens at…

Es öffnet um…Uhr.

What time does it close?

Um wie viel Uhr schließt es?

It closes at…

Es schließt um…Uhr.

Is it open now?

Ist es jetzt geöffnet?

Yes, it is.


No, it isn’t.

Nein. 57

w o r d s  &  p h r a s e s


»Learning a l ittle German helps to over come t h e l a n guag e barrier .«

Numbers & the time

Zahlen- & Zeitangaben















Austrian alphabet code


















































































100-one hundred






1000-one thousand




Ma r k J e r u z a l , UK




w o r d s  &  p h r a s e s


Ov e r v i e w o f H os pi ta l s i n U p p e r A u s t r ia

m e a s u r e m e n t s  &  s i z e s i n au s t r ia


m e a s u r e m e n t s i n au s t r ia




Austria uses the international metric system for weights and measurement as well as temperature, however there are some exceptions such as a reference to the term »horse power« (PS) instead of kilowatt in regards to cars. The »Maß« is also still commonly used when ordering beer, which in former times was equal to 1.069 liters. Nowadays, if you order a »Maß Bier«, you will usually be served beer in a liter size glass. To order a smaller size beer, you can order a »Halbe«, which is half a liter of beer.


M e a s u r e m e n t s i n au s t r ia Depending on where you are from, the Austrian system of measurement may differ from what you are used to. Austria uses the metric system and distances are indicated in kilometres.


When you know

Multiply by

To find













fluid ounces












When you know

Multiply by

To find















fluid ounces










Measurements in A u s t r ia

When you know

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To find













sq. inches


sq. cm

sq. feet


sq. meters

sq. miles


sq. km




When you know

Multiply by

To find













sq. cm


sq. inches

sq. meters


sq. feet

sq. km


sq. miles





Measurements in A u s t r ia

Metric measurements are used in cooking and differ from measurements used in the United States. To follow recipes in Austria, it is advisable to purchase measuring cups and spoons here, including a scale as most dry goods are measured by weight rather than by volume. The conversion charts below provide information on commonly used measurements.


Liquid Measure


1 teaspoon

4.9 ml

1 tablespoon

14.8 ml

1 cup

0.236 liters (or ¼ liter − 2T)

1 quart

0.9463 liters (or 1 liter − ¼ cup)

¼ liter

1 cup + 1T

½ liter

2 cups + 2T

1 liter

1.06 quarts (or 4 ¼ cups)

Dry measurements


½ cup

0.136 liters

1 cup

0.272 liters

1 pint

0.551 liters

1 quart

1.101 liters

50 milliliters

3 T

100 milliliters

6 T

125 milliliters

½ cup − 2 tsp ⁄3 cup + 1T

200 milliliters


1 liter

1 quart − 6 T

Measurements in A u s t r ia

T e m p e r at u r e co n v e r s i o n c h a r t Austria indicates temperature in Celsius. Oven






































































Si z e s Clothing Clothing sizes in Austria can differ from clothing sizes in other countries. Before shopping, it may be useful to consult the following size chart. Most clothing stores in Austria have uniform sizes that do not fluctuate a great deal. This may differ a bit from US sizes as some clothing brands in the US tend to be generous regarding sizing. You can always ask the sales staff for assistance. When in doubt, try on clothes before making a purchase as return policies in Austria are not as liberal as in other countries.

Shoes If you must purchase shoes in Austria, you may notice that shoe sizes can differ from other countries. Shoe sizes in Austria tend to be consistent with sizes ranging from around 35 or 36 for women and mid 40’s for men. If you have abnormally large or small feet, you may have to special order shoes as shoe stores tend to carry only the most popular sizes. Ask the sales staff at any shoe store for assistance. The following size chart may be helpful and always carefully check the labels on some of your favorite brands.

Bed Linens Bed sizes in Austria may be different than what you are used to and if staying in Austria for a longer period, we recommend purchasing bed linens in Austria. Bed linens are sold at many home furnishing stores. Most European bedding is simply a fitted sheet and a comforter with an extra blanket at the foot of the bed for winter nights. It is not uncommon in Austria for people sharing a bed to have individual comforters as duvets mostly come in individual sizes. 66

32 4 2 XS 5


42 32 32 S

44 34 34 S

34 6 4 S 7

46 36 36 S

36 8 6 S 9

35 2.5 5 22

35.5 3 5.5 22.5

European British American Japanese (cm)

36 3.5 6 23

38 38.7 39.3 5 5.5 6 5.5 6 6.5 23.5 24 24.5

Men’s shoe sizes

European British American Japanese (cm)

38 10 8 M 11

37.5 4.5 7 23.5

50 40 40 L

40 12 10 M 13

38 5 7.5 24

52 42 42 L

42 14 12 L 15

38.5 5.5 8 24

54 44 44 LL

44 16 14 L 17

39.5 6.5 9 25

58 48 48 LL

48 20 18 1X 21

40 7 9.5 25.5

50 22 20 2X 23

41 7.5 10 26 44 44.5 45 46 46.5 9.5 10 10.5 11 11.5 10 10.5 11 11.5 12 28 28.5 29 29.5 30

39 6 8.5 24.5

56 46 46 LL

46 18 16 XL 19

40 40.5 41 42 42.5 43 6.5 7 7.5 8 8.5 9 7 7.5 8 8.5 9 9.5 25 25.5 26 26.5 27 27.5

37 4 6.5 23

48 38 38 M

Women’s shoe sizes

European British American Japanese

men’s sizes

European British American American letter Japanese

Women’s sizes

47 12 12.5 30.5

42 8 10.5 26.5




emergency symbols

s y m b o l s  &  s ig n s


emergency symbols


p r o h i b i t i v e s ig n s 


m a n d a t o r y s ig n s 


Symbols and signs in Austria can be generally understood universally and independent of language. Because of a respect for authority, Austrians normally respect symbols and signs and do not for example as in London or Paris, cross a street at a red light even if there are no cars. In Austrian cities people tend to remain on the sidewalk even if there are no cars approaching.


emergency symbols Symbol

Information Emergency exit There are four different versions of the emergency exit sign; the arrow indicates the direction to exit. Fire alarm In case of fire, this symbol indicates the location of a fire alarm. To initiate alarm, break the protective glass and press the button. Emergency Telephone Call any emergency number (police, fire or rescue services) for free.

Fire Extinguisher

Fire Hose

Fire Escape If the stairs are on fire, use fire escape ladders and avoid the lift.


P r o h i b i t i v e Sig n s Symbol

Information Do Not Drink Although in general the water in Austria is quite safe to drink, some fountain water can be unsafe. If the water is unsafe to drink, you will see this sign accompanied by the German text: »Kein Trinkwasser!» No Smoking In 2010 Austria introduced a no-smoking policy prohibiting smoking in all public buildings, restaurants, hotels and cafés with only one dining area.

Dogs in public parks must be kept on a leash and muzzled.

Animals Prohibited This sign is often displayed at shops or restaurants. Animals are prohibited, however some places have a designated area for pets.

Nude Sunbathing Area


»People are n ot o n ly v e ry o p e n  &  f r i e n d ly, b u t a l s o e x t r e m e ly h elpful and in a pos itive way d e m o ns t r at e › l ai s s e z f ai re‹.« Joch en Berrens, Germany

Ma n d at o r y Sig n s Symbol

Information Pedestrian Zone This sign is commonly found in city centers. Motor vehicles are permitted for delivery purposes only or access by business owners. Handicap Accessible Wheelchair-accessible toilets, lifts, ramps and parking places for the disabled and handicapped.


S i g n s  &  s u n ( H a n n a Pr i e m e t z h o f e r)


grocery shopping




Di s c o u n t S t o r e s 


S p e c ia l i z e d S t o r e s 


ga s s t a t i o n s 


Bu t c h e r S h o p s 


b a k e r i e s  &  p a s t r y s h o p s 


» G r e iSS l e r « 


O r ga n i c F o o d S t o r e s 


I n t e r n at i o n a l F o o d S to r e s


D r ug s t o r e s 


Wi n e S t o r e s 


good to know


u s e f u l w o r d s  &  p h r a s e s 


Shopping in Austria may differ in basic ways compared to shopping in your home country. In Austria, like most of Europe, groceries are commonly purchased only for the next few days. Therefore, the quantity of groceries purchased is substantially less than if one were shopping for a week or two. Keep in mind the size of storage in your refrigerator and freezer when shopping. It is also important to think about how you will transport your groceries home. If you do not have a car, it is not wise to buy more than you can comfortably carry.


supermarkets Supermarkets can be found in city centers, suburbs, towns and small villages. Supermarkets stock and sell grocery items such as fruits, vegetables, deli meats, milk products, and bottled drinks, including alcohol. Some supermarkets stock international food items, sell their own specific brand line, and have their own in-store bakery and fresh meat counter. Some supermarkets also carry non-food items such as newspapers, cosmetics and cleaning products. Supermarkets in Upper Austria include A D E G , B i l l a , M e r k u r M a r k t , M a x i m a r k t , U n i m a r k t , N a h & F r i s c h a n d S p a r/ E u r o s p a r/ I n t e r s p a r. Supermarkets come in all sizes. ADEG, Nah & Frisch, Unimarkt and Spar tend to be smaller neighborhood markets that offer basic grocery items. Billa and Eurospar are considered medium-sized markets with a more diverse selection of goods than smaller stores. Merkur Markt, Maximarkt, and Interspar are considered larger markets in Austria and usually offer a large variety of different products and brand name items. Some supermarkets have in-store restaurants and stores like Maximarkt and Interspar even carry basic items of clothing, electronics, and other products not sold at the smaller supermarkets.


d isco u n t s to r e s The most frequented discount stores in Upper Austria are H o f e r ( A L D I ) , L I D L , P e n n y M a r k t and P L U S / Z i e l p u n k t . These stores offer lower prices than traditional retail stores and can be found predominately in suburbs. The quality of goods is generally similar to goods sold at regular supermarkets carrying similar products but the selection may be more limited. Items are not stocked and displayed meticulously on the shelves and at first glance, the store may appear unorganized and not very visually appealing. Discount stores sell both food and non-food items. Fruits and vegetables are less expensive than other stores but the same varieties may not be available on a regular basis. Special offers and sale items change weekly; non-food items may even change twice weekly. The week’s sale prices can be found online on the store’s website, in circulars distributed weekly and ads included in local newspapers. Some non-discount stores have their own line of discount brands. Spar, for example, not only has their own line of organic products » N a t u r * p u r« , but also discount product line called » S - B u d g e t « . Merkur, Billa and ADEG also sell their own organic product line called » J a ! N a t ü r l i c h « as well as a discount line called » C l e v e r« . These brand lines offer a number of different products ranging from beverages and food items to pet food, tissues and cleaning products. Billa and Hofer also offer travel services and travel packages. 77




03 04


s p e c ia l i z e d s t o r e s Delicatessen Larger supermarkets often have in-store meat and deli counters selling a variety of cold cuts, antipasti, cheese, fresh meat, seafood, etc. Some stores also provide areas where customers can enjoy a light meal accompanied with a glass of sparkling wine or beer.

Farmers’ Markets & Open-Air Markets On main roads in rural areas you can find signs indicating »Hofverkauf«. »Hofverkauf« means the local farmer is selling his own produce and products directly to consumers. Product selection varies from farm to farm but depending on the time of year, many farmers sell fresh farm grown potatoes, carrots, onions, fruit, and sometimes even their own homemade honey. Other products include juice, eggs, and fresh meat. The advantage of purchasing goods directly from a local farm is knowing first-hand where the products are from and enjoying personal interaction with the farmers themselves. Some farms have »pick-it-yourself« fields to pick your own strawberries, raspberries or sometimes even flowers or pumpkins. Some of these fields are unmanned and customers pay for goods they choose by leaving money in an »honesty box« for the farmer to collect later. Local farm products and produce are also available at local farmers’ markets. Farmers’ markets are common in Upper Austria and some farmers even provide delivery services where you can order products to be delivered directly to your home. To view a list of local farmers’ markets and local farms selling their products, please see: w w

0 1 O rg a n i c s u g a r b y M ü h l v i e r t e l M o u n t a i n H e r b s 0 2 C u re d w i l d g a m e a n d v e n i s o n s a u s a g e 0 3 F a r m e r h o l d i n g h a r v e s t e d a p p l e s, S t e i n b l o ß- s t y l e f a r m h o u s e i n t h e M ü h l v i e r t e l re g i o n 0 4 F re s h b re a d w i t h Tro a d i n s i g n i a 0 5 F re s h g re e n a s p a ra g u s (a l l: O Ö.To u r i s m u s/R ö b l)


G a s S tat i o n s Gas stations are found everywhere in Austria and have longer store hours compared to regular stores (and are open on Sundays). Some gas stations are open twenty-four hours a day and while prices for food and non-food items are higher than at regular grocery stores, gas stations sell beverages (including alcohol), candy, snacks and a limited amount of grocery items as well as dairy products, frozen foods, sandwiches or other convenience food. Some gas stations have a refreshment counter serving fresh fruit, small snacks, hot tea and coffee.

Bu t c h e r S h o p s Butcher shops are a common fixture in Austria selling homemade sausages and other meat products. Many of the products sold are often prepared directly on site and are fresher than products sold at supermarkets where meat products are often delivered by an outside source. Butcher shops also sell non-food items such as beverages. The range of products is usually smaller than found at supermarkets.

Ba k e r i e s & Pa s t r y S h o p s Austrian bakeries sell a variety of fresh bread and pastries. Many pastry shops also serve tea, coffee and other beverages for patrons at the bakery with a slice of cake or pastry. Many smaller, local bakeries and pastry shops in Austria continue to be family owned. Bread, cakes and pastries can also be purchased at the supermarket and some supermarkets produce their own products directly at their in-store bakery.


0 1 B a k i n g t ra d i t i o n i n Li nz ( M a g i s t ra t Li n z) 0 2 S h o p p i n g a t t h e F a r m e r’s M a r k e t i n Li n z (W KO Ö ) 0 3 W i n e t a s t i n g i n Kre m s m ü n s t e r (TV B a d H a l l- K re m s m ü n s t e r/W e i s s e n b r u n n e r)


02 03


» G r e iSS l e r « (small neighborhood store) A »Greißler«, also known as »Gemischtwarenhändler«, is a small, often family-owned, neighborhood grocery store where you can purchase basic food items and beverages. In the past, these stores were quite commonly found in small villages and residential areas. Due to increased mobility, these stores are less frequented as many people prefer the larger selections and lower prices available at larger supermarkets rather than the convenience purchasing groceries locally. Many »Greißler« stores are often forced out of business when the owner retires due to a lack of a successor. Austrians even have a word to describe the increasing decline of these »Greißler« stores: »Greißlersterben«, which means »the demise of mom and pop stores«. However, some of these »Greißler« stores have re-invented themselves by finding a niche in the market. In Upper Austria, three families created a company called »Bio-Greissler« that not only specializes in organic food products, but also offers home delivery service. Examples are: w w w. b i o g r e i s s l e r. a t

O r ga n i c F o o d S t o r e s Upper Austria has many organic food stores selling organic produce and products, meaning these products have not been exposed to chemicals such as pesticides or synthetic fertilizers. In general, genetically engineered products and substances are forbidden in Austria. Organic food items can be more expensive than non-organic food items. A number of supermarket chains have their own organic product line such as » j a ! N a t ü r l i c h « found at Merkur Markt, Billa and ADEG, » N a t u r * p u r« at Spar and »z u r ü c k z u m U r s p r u n g « at Hofer. 82

I n t e r n at i o n a l F o o d S tore s For specific international products from other countries, international food stores sell products from various regions and countries. The most common international foods stores in Austria are Asian and Turkish stores which can be found in larger cities. Interspar and Merkur Markt carry a limited selection of international food items.

D r ug s t o r e s Drugstores in Austria include B i p a , d m , M Ăź l l e r and S c h l e c k e r. Drugstores sell cosmetics, personal hygiene products and baby care products. Some store locations offer cosmetic services and snack bars as well as online shopping options. These stores do not sell pharmaceuticals.

Wi n e S t o r e s Wine stores sell a vast variety of Austrian and international wine as well as other alcoholic beverages. Upper Austria has far fewer local vineyards compared to traditional wine-growing regions in Lower Austria Styria and Burgenland. To view a list of wine stores in Upper Austria, please see: w w

res h at s to ÂťNote t closed d n a 0 o 19 : 0 r ga n i z e y open t ays so o are onl o n Su n d i n g ly.ÂŤ d r co ping ac p o h a , I n d ia h t s h s r re you a Ku l s h Bhawn


G OOD TO KNOW Parking Free parking is generally available at supermarkets and discount stores but only while shopping at that particular store; leaving your car to patron other stores may result in your vehicle being towed. Smaller stores, such as butcher shops and bakeries, typically do not have a parking available but street parking can usually be found nearby. In Austria, only short-term parking is available in city centers valid for the duration of the business day. In some areas of Vienna, for example, some short-term parking zones are not indicated as such and it is recommended to ask someone local if parking is the vicinity is permitted. Parking fees and payment of fees also vary from city to city. Some machines do not give change or only accept special parking coins obtained at the store where you have made a purchase. Many cities now support payment of parking fees via applications on mobile phones. In Linz short-term parking zones are indicated by blue lines on the edge of the sidewalk. Parking machines accept coins but do not give change. You may also pay using the Quick function on your Austrian bank card or by an application on your mobile phone. City parking enforcement officers routinely check for parking violations and there is a maximum 10 minute grace period. Certain stores and restaurants will validate parking if you have made a purchase. Ask the sales staff about a parking coin or parking validation. 84


Grocery Carts When grocery shopping, you may need a grocery cart for larger purchases. Grocery carts can often be found chained together outside of the store. To unlock a cart, you will need either a 50 cent coin or a one or two Euro coin (depending on the market) to insert in a slot located on the handle bar. When you have finished shopping, return the cart to the same area and upon locking the cart, your coin will be returned.

Weighing Items When purchasing fruits and vegetables, many grocery stores require weighing items on a scale in the produce section and placing the printed sticker on the outside of the plastic produce bag. The scale will depict either numbers or images of the fruits or vegetables you wish to weigh. Corresponding numbers are displayed next to each fruit or vegetable in their storage box.

Packing Your Groceries After purchasing groceries, you will often find a separator near the conveyer belt to separate your groceries from those of the person in front of you. Grocery bags are not free and must be purchased. Most stores offer a variety of bags ranging from cloth bags to plastic and it is more economical to buy a reusable bag to use for subsequent shopping trips. The cashier does not bag groceries for you and the packing process can vary by store. In general, you are expected to pack your groceries quickly at the cash register however some stores provide a nearby counter for customers to pack groceries.

Payment Most stores accept bank cards such as Maestro as well as credit cards such as Visa and MasterCard. However, American Express and Diner’s Club are less well known in Austria. Before the cashier rings up your



purchase, ask if the store accepts credit cards. Many stores post small signs depicting the type of cards they accept but being prepared with cash on hand is always a good idea. Although negotiating prices is not as common in Austria as in other countries, when it comes to larger investments (such as furniture or a car), it may be worth inquiring about a discount.

Recycling Just as Italians are obsessed with football and the French with food, Austrians are obsessed with recycling. Approximately half of all materials can be recycled. Recycling regulations in Austria may seem stringent. Recyclable waste is separated into different recycling bins and the color of the container lid indicates the types of materials to be placed in the bins. Red lid White lid Green lid Blue lid Brown lid Yellow lid Black lid

recyclable paper clear glass colored glass aluminium and metal organic waste plastics residual waste

To identify the correct bin, please see the images depicted directly on the container.

These containers can often be found in residential areas and as a general rule, residents may only use the containers located closest to their home address. Some households have smaller containers reserved especially for that particular household. Waste removal services are operated by the city. There are special recycling centers called ÂťAltstoffsammelzentrumÂŤ for bulky waste considered too large to be accepted by regular waste collection. These centers accept items such as old washing machines and old furniture. 86


For a list of recycling centers and their locations, please see: w w w.alt s tof f s

Bottle Return In Austria, certain bottles require a deposit. To receive cash back, bottles must be returned to the supermarket. The system applies to glass bottles purchased in crates, such as beer bottles and sometimes to plastic bottles as well. Bottles will be marked »Pfandflasche« (deposit) or »Kein Pfand« (no deposit). If you are unsure, please ask for assistance at the supermarket. In general, stores will only accept bottles of brands sold at that particular store Many stores have recycling machines that can often be found close to the beverage section. Insert the bottles or cans and when you are finished, the machine will print a slip which you take to the shop’s cash register to receive cash (or the amount will be deducted from your purchase).

Store Hours Store hours vary and may be different than what you are used to in your home country. According to Austrian law, store may open from Monday to Friday from 06:00 to 21:00 and on Saturdays from only 06:00 to 18:00. However, stores are generally open from around 07:00 to 19:00 and can vary from region to region and store to store. Austrian law prohibits stores and shops from opening on Sundays and official holidays (except December 8th). On Sunday, grocery items can only be purchased at a gas station. Some gas stations in Austria are open seven days a week, 24 hours a day and offer basic grocery items. However, keep in mind that the prices are generally higher than prices at regular supermarkets. It is advisable to organize your schedule to shop during store business hours.




02 03



04 05


0 1 S h o p p i n g i n B i n d e r m i c h l, Li n z 0 2 G ro c e r y s h o p p i n g i n S o l a r C i t y, Li nz 0 3 S h o p p i n g a l o n g t h e » La n d s t ra ß e« i n Li n z 0 4 H a u p t s t ra ß e f l e a m a r k e t, Li n z /U r f a h r 0 5 Pu rc h a s i n g f re s h p ro d u c e i n B i e s e n f e l d, Li n z 0 6 l B ro w s i n g a t t h e b o o k s t o re i n Li n z /A u h o f, W i n k l e r m a r k t (a l l: W KO Ö )



Services Compared to other countries, Austria may not offer certain services, especially for the disabled and senior citizens requiring wheelchair access and personal assistance. On request, limited services are available at larger stores. There are no services to assist in returning shopping carts, nor will staff assist you with your bags or pack groceries. When entering a small store, such as a bakery, it is common to greet the proprietor or employee; however, this is not done at supermarkets or larger stores.

Cigarettes & Alcohol In Austria, the legal age to consume and purchase »soft« alcoholic beverages, such as beer or wine, and cigarettes and other tobacco products is 16. Distilled alcohol may only be purchased and consumed by those age 18+. Distilled alcohol includes mixed beverages containing vodka, whiskey or similar hard liquor. When purchasing alcohol, the sales person may ask to see identification. In order to purchase cigarettes from a vending machine (located in many public spaces and buildings), an ID document, such as a credit card, debit cards or driver´s license, is required.

Vending Machines Vending machines are located in public buildings, railway stations, universities campuses, hospitals and shopping malls. Coin operated vending machines sell cigarettes, snacks food items and beverages such as hot tea or coffee, and sometimes beer. Some machines may not accept debit cards or bills.



Nutritional Facts Reading nutrition labels in a different country can be a challenge. Labels in Austria list calories (»Kcal«) first, followed by protein (»Eiweiß«), carbohydrates (»Kohlenhydrate«), and fat content (»Fett«). Some labels may provide additional information on the amount of sodium or vitamins but it is less common. Serving sizes are usually indicated on the label. In general, quantities are measured either per 100 or per serving. GDA (Guideline Daily Amounts) percentages based on a 2,000 kcal diet may also be listed. Ingredients are generally listed sequentially from the highest percentage to the lowest. Austria offers a variety of organic foods and many supermarket chains carry their own organic brands.

The AMA Seal of Quality How can consumers be assured of a product’s quality at a glance? Seals of approval such as the seal issued by the Agrarmarkt Austria (AMA) guarantee high quality. Look for the AMA seal on produce and meat products as well as the AMA symbol on packages of beef. T h e A M A s e a l guarantees that products have passed independent inspection, surpass the regulated criteria standards, and also provides the product’s location of origin. T h e A M A o r g a n i c f o o d s y m b o l tells customers at a glance that the product is organic and complies with all rules and regulations of organic food production. In 2006, Austria registered 20,162 organic food companies farming on 362,000 hectares of land, which is approximately 15 percent of land used for agricultural purposes (excluding alpine pastures). In addition to the AMA seal, there are also other seals of quality issued in Austria. 91

w o r d s  &  p h r a s e s


I need…

Ich brauche…

I’d like a bottle of milk, please.

Ich hätte gern eine Flasche Milch.

Do you sell souvenirs?

Haben Sie Souvenirs?

Do you sell stamps?

Verkaufen Sie Briefmarken?

Where can I buy post cards?

Wo kann ich Postkarten kaufen?

Where can I find newspapers?

Wo finde ich Zeitungen?

Are these bottles returnable?

Sind das Mehrwegflaschen?

It doesn’t fit.

Das passt mir nicht. (von der Größe her)

It doesn’t look good.

Das steht mir nicht.

I don’t like it.

Das gefällt mir nicht.

It’s too small / big / wide / tight / expensive

Das ist klein / groß / weit / eng / teuer.

I’m size…

Ich trage Größe…

Have you got this in another size / color?

Haben Sie das in einer anderen Größe / Farbe?

May I try this on, please?

Kann ich das anprobieren?

Where can I try this on, please?

Wo kann ich das anprobieren?

How much is it?

Wie teuer ist das? / Wie viel kostet es?

That’s all.

Das ist alles.

Where can I pay?

Wo ist die Kasse?

Can I have a receipt, please?

Kann ich bitte eine Quittung bekommen?

Can I have a (plastic) bag, please?

Kann ich bitte eine Tüte bekommen?

(I’m afraid/ Sorry) I don’t have any change

Ich habe (leider) kein Kleingeld.

Do you accept credit cards?

Nehmen Sie Kreditkarten?

25 decagrams (250 grams)

25 deka…, bitte!

Anything else?

Sonst noch etwas?

Could you please discard the greens?

Können Sie das Grün abbrechen?

Do you have…?

Haben Sie…?

How much is…?

Wieviel kostet?

I would like change, please?

Können Sie wechseln, bitte?

I’m next in line

Ich bin der/die Nächste

Is that all?

Alles? / Ist das alles?

One kilo of…, please.

Ein Kilo…, bitte!

That’s all


w o r d s  &  p h r a s e s Two Kaiser rolls, please.

Zwei Stück Semmeln, bitte

What can I get for you?

Was darf’s sein?

Where is/are…?

Wo finde ich…?


die Mandeln


der Apfel


die Marillen, die Aprikosen


die Artischoke


der Spargel


die Avocado

bag (paper or plastic)

das Sackerl (Plastik oder Papier)


die Bäckerei

baking powder

das Backpulver

baking soda

das Natron, das Speisesoda


die Bananen


die Bohnen

Belgian endive or chicory

die Endivie


die Brombeeren


die Heidelbeeren

bottle deposit

das Pfand


die Bouillon

bread crumbs

die Semmelbrösel


der Broccoli

brussel sprouds

die Kohlsprossen


der Bund

butcher shop

die Fleischerei

button (on a produce scale)

die Taste


der Kohl, das Kraut

cabbage, white

das Weißkraut


die Zuckermelone, die Melone


die Karotten


die Kassa


der Karfiol


w o r d s  &  p h r a s e s


celery, root

der Sellerie

celery, stalk

der Stangensellerie


die Kirschen


die Maroni

chicory root

die Chicoree

chocolate, bar

die Schokolade

chocolate, baking

die Kochschokolade (Haushaltsschokolade)

chocolate, semisweet

die zartbittere Schokolade


die Kokosnuss

condensed milk

die Kondensmilch


der Mais, der Kukuruz


das Maismehl

cornmeal, coarse

der Maisgrieß


die Tasse


die Gurke

currants (red and black)

die Ribisel (rot), die Johannisbeeren (schwarz)


die Datteln


die Feinkost, Delikatessen


die Melanzani


der Grieß


der Fenchel


die Feigen

fish, seafood store

die Fischhandlung


das Mehl

flour, potato

das Kartoffelmehl

flour, sifted

Griffiges Mehl

flour, whole-grain

das Vollkornmehl

flour, whole wheat

das Vollweizenmehl

food coloring

die Lebensmittelfarbe

frozen food

die Tiefkühlkost


das Obst


die Gelatine

w o r d s  &  p h r a s e s grapefruit

die Grapefruit


die Weintraube, Trauben

green beans

die Fisolen

half of a…

ein halbes…


die Haselnüsse


der Honig


die Galiamelone, die Honigmelone


der Kren, der Meerrettich


die Marmelade


der Grünkohl


die Kiwi


der Kohlrabi


das Schweineschmalz


der Porree (Lauch)


die Zitrone


die Linsen


der Salat

lettuce, endive

der Endiviensalat

lettuce, frisee

der Friseesalat

lettuce, iceberg

der Eisberg-Salat (Bummerlsalat)

lettuce, leaf

der grüne Salat (Blattsalat)

lettuce, romaine

der Bindesalat

lima beans

die dicken Bohnen


die Limone (Limonette)


die Preiselbeeren


die Flüssigkeit


die Mango

maple syrup

der Ahornsirup


die Melasse


die Pilze (Schwammerl)

mushrooms, button

die Champignons

mushrooms, chanterelle

die Eierschwammerl (Pfifferlinge)


w o r d s  &  p h r a s e s


mushrooms, porcini

die Herrenpilze (Steinpilze)


der Senf

napa or chinese cabbage

der Chinakohl


die Nektarinen


die Nudeln


die Nüsse


die Zwiebeln

onions, green

die Jungzwiebeln

onions, red

die roten Zwiebeln

onions, yellow

die gelben Zwiebeln


die Orangen

organic food section

die Bioecke

organic market

der Biomarkt

organic products

die Bioprodukte




die Petersilie

parsley root

die Petersilwurzel


die gelben Rüben

pastry shop

die Konditorei


die Pfirsiche


die Erdnüsse


die Birnen


die Erbsen

peppers (green, red, yellow)

die Paprika (grüne, rote, gelbe)

per kilogram

per kg (kilo)

per piece

per Stk. (Stück)


die Persimone


das Stück

pinch (of salt)

die Prise (Salz)

pine nuts

die Pinienkerne


die Ananas


die Zwetschken (Pflaumen)

w o r d s  &  p h r a s e s pomegranate

der Granatapfel


die Erdäpfel (Kartoffeln)

potatoes, new

die Heurigen

produce store

das Obst- und Gemüsegeschäft


die Dörrpflaumen

quarter of a…

ein Viertel

radishes, red

die Radieschen

radishes, white or daikon

der Rettich


die Himbeeren

red cabbage

das Rotkraut

sale, special offer

die Aktion

sandwich bag

der Jausenbeutel

scale (for weighing)

die Waage


der Grieß


die Schalotten

snow peas

die Zuckererbsen


der Spinat


die Erdbeeren


der Supermarkt

sweet potatoes

die Süßkartoffeln


der Esslöffel


die Mandarine (Clementine)


der Teelöffel


die Tomaten (Paradeiser)


das Gemüse


die Wassermelone


die Zucchini


tr aditional upper au s t r ia n f o o d


» U p p e r A u s t r ia ’ s Cu l i n a r y R e gi o n « 

10 0

P o p u l a r Di s h e s i n U p p e r A u s t r ia


T r a d i t i o n a l B e v e r ag e s i n U p p e r A u s t r ia

10 4

Pa s t r i e s 

10 6

Ta b l e Ma n n e r s i n U p p e r A u s t r ia

10 8

u s e f u l w o r d s  &  p h r a s e s 


There is a distinct difference between the Austrian cuisine and the cuisine in Upper Austria. In general, local cuisine throughout Austria varies regionally and the term ÂťAustrian cuisineÂŤ generally refers to Viennese cuisine. Each Austrian province has its own distinctly regional dishes of long-standing tradition which also incorporate local ingredients. Each province is very proud of their region, which includes the local food and regional specialties. Like most regional areas, Upper Austrian cuisine goes back hundreds of years. As Upper Austria has always historically been a predominantly rural region, its specialties and cuisine have strongly been influenced by country style cooking. Cuisine in Linz was strongly influenced by the working class and tends to be heavier.




» U p p e r A u s t r ia’ s Cu l i n a r y R e gi o n « The initiative »Culinary Region« (»Genussregion«) is an endeavor to offer lighter, more contemporary dishes in addition to more traditional and heavier cuisine. As a result, restaurants in Upper Austria also serve freshwater fish and seafood as well as a selection of vegetarian dishes in addition to the more traditional heavier pork and dumpling dishes. w w w.genus




0 1 C i d e r t r u f f l e s 0 2 Pi c n i c i n a m e a d o w 0 3 A h e a r t y c o l d m e a t a n d c h e e s e p l a t t e r 0 4 Pi p i n g h o t c ra c k l i n g-f i l l e d d u m p l i n g s 0 5 Lo c a l f i s h e r m a n c a t c h i n g g ra y l i n g (a l l: O Ö.To u r i s m u s/R ö b l)

P o p u l a r Di s h e s i n U p p e r A u s t r ia »knödel« D u m p l i n g s Dumplings are a popular feature of Austrian cuisine and made of many types of dough and a variety of fillings Dumplings are served: i n s o u p s : »Leberknödel« (liver dumpling), a s a s i d e d i s h : » Kartoffel- or Semmelknödel« (potato or bread dumpling), a s a m a i n d i s h : »Fleischknödel« (meat filled dumpling) and a s d e s s e r t : »Topfenknödel« (cream cheese dumpling). When dumplings are served as a main course, they are often accompanied with sauerkraut. Dumpling dishes enjoy such popularity in Upper Austria that many restaurants have even created a special »Dumpling Week« or »Dumpling Festival« where dumplings of all kinds can be consumed and purchased. Dumplings in Upper Austrian are commonly made of either a potato-based dough or a dough of cubed white bread. »Semmelknödel«, for example, is made mostly of cubed white bread. »Reiberknödel« (grated dumplings) are made of roughly equal portions of raw grated potatoes and sieved boiled potatoes. The name stems from the grating process (reiben) involved in the preparation. »Griessknödel« (semolina dumplings) come in a variety of forms, as well as »Mehlknödel« (flour dumplings) and »Brotknödel« (bread dumplings). Traditional flour dumplings consist mainly of boiled potatoes, flour and salt.


P o p u l a r Di s h e s i n U p p e r A u s t r ia

Depending on the filling, flour dumplings can be transformed into: »Speckknödel« (bread dumplings with a smoked bacon filling which can sometimes be fried instead of boiled) »Fleischknödel« (meat filled dumplings) »Grammelknödel« (cracklings or greaves filling) »Bratknödel« (pan-fried dumplings) »Mondseer or zusammengelegte Knödel« (Mondsee or »hodge-podge« dumplings filled with finely-chopped leftovers of beef or sausage) »Innviertler Durcheinanderknödel« (»topsy-turvy« dumplings stemming from Austria’s Innviertel region and filled with bacon) »Krautknödel« (white cabbage dumplings) and many others. Whereas the t r a d i t i o n a l p o t a t o d u m p l i n g is more of a side dish, many of the other dumplings mentioned above are often served as a main dish together with sauerkraut, a warm, white cabbage salad, or another type of salad. To the east, Upper Austria borders the Waldviertel region of Lower Austria. These neighboring regions are not only similar in landscape, but also serve similar local dishes. In addition to potato dumplings and potato dough, main dishes include the » M ü h l v i e r t e l S a u m e i s e « and » M o s t b r a t l « (a beef filet casserole simmered in cider) in which caul fat from a pig is used for the preparation of other dishes aside from the »Saumeise« (such as wrapping liver balls called » L e b e r b u n k l « which are then fried). Leftover »Leberbunkl« are sometimes cut into slices or diced and used as a soup garnish.

»Leberknödelsuppe« L i v e r D u m p l i n g S o u p


Traditional liver dumpling soup is popular throughout Austria but in Upper Austria, a modified version is served in which the dumplings are deep fried before being added to the soup. As making liver dumplings

P o p u l a r Di s h e s i n U p p e r A u s t r ia

can be a laborious and time-consuming task, they are often fried in large batches and frozen for future use. Liver dumplings can be purchased ready-made at numerous butchers’ shops in Upper Austria.

»kraut« C a b b a g e Cabbage is a traditional part of Upper Austrian cuisine. Often served as side dish or as part of a salad, the most popular variations include sauerkraut (pickled cabbage), regular cabbage, or a red or blue cabbage salad.

»speck« S m o k e d H a m » S p e c k « is a distinctively flavored smoked ham found commonly in Upper Austria, particularly in rural regions and consumed as a cold snack in the afternoon, but also popular among blue collar workers as a snack between 09:00 and 09:30.

»Geselchtes« S m o k e d P o r k »Geselchtes« is similar to Austrian-style smoked ham and very popular as a snack.

»Bratl« P o r k R o a s t The » B r a t l « , also referred to as » S c h w e i n s b r a t e n « , is most likely one of the most popular and frequently served dishes in Upper Austria. Fried and braised, this pork roast is then served with bread dumplings, cabbage and fried potatoes. R o a s t p o r k s e r v e d w i t h b re a d d u m p l i n g s a n d s a u e r k ra u t ( O Ö.To u r i s m u s/W e i s s e n b r u n n e r)

y Knödel ed to enjo ) »I’ve learn u d mplings ( A u s t r ia n ’re such a y e h t e c n i s e at.« em here to popular it nada t t e r , Ca Gregory Po

T r a d i t i o n a l B e v e r ag e s i n U p p e r A u s t r ia »Bier« B e e r Beer is by far the most popular alcoholic beverage consumed in Upper Austria. Upper Austria has dozens of breweries ranging in size from small family-owned breweries to larger, more commercial breweries. There are many different beer guidebooks that provide detailed information on where to enjoy the best regional and international selection of beer. Upper Austria is famous for its local brands of beer. The same applies to beer brewed in Salzburg but even more so in Bavaria, just across the border in Germany. For many years, in fact, the Upper Austrian region of Innviertel (near the River Inn) was a part of Bavaria. Beer soup is just as much a part of traditional fare in Upper Austria as it is in Salzburg.

»schnaps« S c h n a p p s The variety of schnapps in Austria is almost endless. Upper Austrian farmers who have their own orchards may distill their own schnaps tax free whereas larger distilleries sell their schnaps products commercially.


T r a d i t i o n a l B e v e r ag e s i n U p p e r A u s t r ia


02 0 1 A v a r i e t y o f A u s t r i a n S c h n a p p s ( O Ö.To u r i s m u s/R ö b l) 0 2 B e e r b re w e d i n F re i s t a d t ( O Ö.To u r i s m u s/R ö b l)

»Most« C i d e r In days of yore, » M o s t « , an alcoholic cider, was a popular drink found commonly in rural regions in Upper Austria. Cider also has roots in the local Upper Austrian farming community. Most was mainly consumed during an exhausting workday in the fields. Since then, modern farming equipment has made harvesting easier and as a result, the consumption of Most declined. However, the beverage continues to be very popular today as it contains a small amount of alcohol and can be very refreshing on warm summer days Farmer’s inns, referred to as » M o s t h e u r i g e « , serve apple and/or pear cider as well as small meals. »Mostheurige« can be found in many fruit-growing regions. 105

Pa s t r i e s »Bauernkrapfen« f a r m e r ’ s d o u g h n u t Austrian pastries are famous worldwide. The Upper Austrian version of a deep-fried doughnut is referred to as a » B a u e r n k r a p f e n « (»farmer’s doughnut«). In truth, the name has little to do with »farmers« as it only began to appear in cookbooks after the beginning of the 19th century. Most likely the name was derived by cookbook authors to instill a sense of nostalgia. Farmers themselves simply refer to these doughnuts as » K r a p f e n « , or sometimes as » a u s g e z o g e n e N u d e l n « (»stretched noodles«) or » H a u b e r l i n g e « (»little hats«). Doughnuts in Upper Austria tend to be rounder and thicker at the edge but thinner towards the middle and often served with either apricot jam, plain or dusted with powdered sugar.

»Linzer Torte & zaunerstollen« The »Linzertorte« and the »Zaunerstollen« are local Upper Austrian specialities now available throughout Austria. The » L i n z e r t o r t e « is a soft pastry dough containing equal portions of flour and finely ground almonds or hazelnuts. The dough is pressed into a round baking tin, spread with red-currant jam, decorated lattice-style to give the torte its traditional appearance, and then topped with sliced almonds before baking. The »Linzertorte« can be stored for long periods and is a popular gift to give friends or business colleagues. 106

Pa s t r i e s




0 1 D e e p f r i e d d o u g h n u t s ( O Ö.To u r i s m u s/R ö b l) 0 2 Za u n e r Pa s t r y S h o p ( O Ö.To u r i s m u s/W i e s e n h o f e r) 0 3 Li n ze r To r t e ( M a g i s t ra t LI n z)

»Zauner« is a famous pastry shop and café in Bad Ischl, a resort town where Emperor Franz Joseph I frequently spent his summers. The » Z a u n e r s t o l l e n « (a mixture of crushed wafer biscuits, toasted ground hazelnuts and thick chocolate-flavored cream coated with chocolate) is sold throughout Austria and, like the » S a c h e r t o r t e « , is frequently sent to locations all over the world. w w w.linzer tor w w w. z a u n e r. a t

»Mohr im Hemd« A » M o h r i m H e m d « is a traditional Austrian dessert made of chocolate, breadcrumbs, sugar, eggs, nuts and red wine. The term »Mohr« refers to native Africans and although over the years it has become increasingly politically incorrect to make this reference, many restaurants still use the term. The »Mohr im Hemd« looks similar to a small Bundt cake but is cooked in a water bath, then served with chocolate sauce and, if desired, whipped cream. In the summer, a »Mohr im Hemd« is sometimes served with ice cream. 107



Ta b l e Ma n n e r s i n U p p e r A u s t r ia Regardless if you are in Austria as a tourist or on business, table manners are important. Dinner etiquette dictates punctuality as well as adhering to several simple rules which can make it easier for visitors to feel more comfortable in Austria and feel accepted by the locals. Austrians usually begin eating at the same time but say » M a h l z e i t « or » G u t e n A p p e t i t « before eating. Forks are held in the left hand, knives in the right hand, napkins placed on one’s lap and hands – but no elbows – on the table. In some regions, it is customary to eat as much of the food as possible using your fork as this indicates to the chef or host that the meat he/she has cooked is very tender. Before drinking an alcoholic beverage, everyone says » P r o s t « . Traditionally, the host has a privilege of giving the first toast. Guests of honor may return the toast towards the end of the meal. During a toast, it is important to maintain eye contact with the others at the table. Discussions regarding the bill can be considered inappropriate at a restaurant. As a rule, the person who initiated the invitation will usually pay the bill. If you have been invited to a meal at a restaurant, it is common to reciprocate by paying the bill the next time. 108

Ta b l e Ma n n e r s i n U p p e r A u s t r ia



0 1 E n j o y i n g l o c a l f a re ( O Ö.W e r b u n g/H i m s l) 0 2 D i n n e r i s s e r v e d ( O Ö.W e r b u n g/E r b e r) 0 3 E n j o y i n g l o c a l d e s s e r t s ( O Ö.W e r b u n g /H i m s l) 0 4 G o u r m e t d e s s e r t ( O Ö.W e r b u n g/H i m s l)

If invited to a restaurant by business partners, it is considered inappropriate to talk business unless the hosts initiate conversation on the subject. At the end of the meal, place your knife and fork side-by-side on the plate with the handles facing to the right. This indicates to the server that the person has finished eating. At a dinner party it is considered impolite to leave food on your plate.

Standard Sequence of Meals & Menu Courses B r e a k f a s t during the weekdays is usually a small meal consisting of crisp rolls, rye bread, preserves and butter served with coffee or tea. On the weekends, many Austrians often enjoy a brunch-style breakfast that includes sausage, bacon and eggs and sometimes even a glass of beer at around 11:00. L u n c h is normally served at 12:00. In the winter, hot soup is often served as a first course and is an inherent part of an Austrian meal. During the summer months, many Austrians tend to skip soup. Soup is then followed by either roast meat or chicken, bread, dumplings, potatoes or noodles, a small green salad, and then rounded off with a dessert of either fresh fruit, chocolate, cake or compote. 109

Ta b l e Ma n n e r s i n U p p e r A u s t r ia

During the afternoon, many Austrians enjoy a slice of cake or a pastry together with a cup of c o f f e e . By 19:00, many families come together for d i n n e r. Some families enjoy a cooked meal similar to lunch whereas other families opt for a simple meal of cold cuts and cold salads. After dinner, some Austrians may head to the theater, opera or visit friends. Whereas it would be most unusual if one did not find them all chatting over a simple snack of sandwiches, cold salad plates, pastries, and coffee later at around 23:00, in general most Austrians prefer not to eat much after 20:00.

Restaurant Etiquette In general, most Austrian hotels and restaurants serve lunch between 11:30 and 14:00. Dinner is served at around 18:00. Gratuity is often included in the bill, however if you are happy with the service, it is customary to leave a small tip (5 percent is sufficient). In many cases, the bill is simply rounded up. Gratuity is also included in the bill at restaurants or when using taxi services.

»W h at I r e a l ly e n j oy a b o u t A u s t r ia i s how meal ti mes are suc h an i m p o r ta n t p art of e veryday Au s t r ia n l i f e . The whole f a m i ly si t s t for meals, c ogether heers with t h e g l a s s e s  &  y o u just enjoy s imple food. « Ull a Li n d s t r ö m ,



0 1- 0 5 Pro s t! ( 0 1, 0 2 , 0 4 O Ö.W e r b u n g/H i m s l 0 3 , 0 5 O Ö.To u r i s m u s/R u b ra)

Ta b l e Ma n n e r s i n U p p e r A u s t r ia




04 05


w o r d s  &  p h r a s e s

Useful Verbs

Useful adjectives















spicy / hot












Die Kellnerin ser vier t die Vorspeise. S e r v i n g s t a r t e rs. ( O Ö.To u r i s m u s/R ö b l)

Wollen Sie noch eine Nachspeise und Kaf fee? Wo u l d y o u c a re f o r d e s s e r t a n d c o f f e e? ( O Ö.To u r i s m u s/E r b e r)


w o r d s  &  p h r a s e s


das Abendessen

side dish

die Beilage


die Flasche


das Frühstück


die Gabel


das Glas


das Gericht

main course

der Hauptgang also: Hauptgericht


der Kellner


die Kellnerin


der Löffel


das Messer


das Mittagessen


die Nachspeise


die Rechnung


das Restaurant


die Speisekarte or abbrev.: Karte


das Stück


die Tasse


der Teller


der Tisch


das Trinkgeld

starter / appetizer

die Vorspeise


Ov e r v i e w o f H os pi ta l s i n U p p e r A u s t r ia

H e a l t h  &  E m e r g e n c y Services


O v e r v i e w o f H o s p i t a l s i n U p p e r A u s t r ia


English Spe aking Doctors

11 8


11 8



P r e v e n tat i v e H e a lt h S c r e e n i n g s


C o n t a c t  &  E m e r g e n c i e s 

12 6

S o c ia l , P r i v a t e H e a l t h I n s u r a n c e  &  t h e »E-card«

12 8

Police Services

12 9

u s e f u l w o r d s  &  p h r a s e s 

13 0

Austria has a well organized network of health and emergency services serving cities, towns and rural areas. This chapter provides an overview of available services and information on what to do in case of an emergency. Some chapters also contain a list of important emergency numbers.


Ov e r v i e w o f H os pi ta l s i n U p p e r A u s t r ia

Bad Ischl L a n d e s k r a n k e n h a u s B a d I s c h l Dr. Mayr-Straße, 4820 Bad Ischl +43 (0)6132/202-0 Braunau am Inn S a n k t - J o s e f K r a n k e n h a u s Ringstraße 60, 5280 Braunau am Inn +43 (0)7722/804-0 Enns L a n d e s k r a n k e n h a u s E n n s Bahnhofweg 7, 4470 Enns +43 (0)7223/888-0 Freistadt L a n d e s k r a n k e n h a u s F r e i s t a d t Krankenhausstraße 1, 4240 Freistadt +43 (0)7942/700-0 Gmunden L a n d e s k r a n k e n h a u s G m u n d e n Miller von Aichholz-Straße 49, 4810 Gmunden +43 (0)7612/796-0 Grieskirchen S a n k t - F r a n z i s k u s K r a n k e n h a u s Wagnleithnerstraße 27, 4710 Grieskirchen +43 (0)7248/601-0 Linz A l l g e m e i n e s K r a n k e n h a u s L i n z Krankenhausstraße 9, 4020 Linz +43 (0)732/7806-0 Linz K r a n k e n h a u s d e r B a r m h e r z i g e n B r ü d e r Seilerstätte 2, 4010 Linz +43 (0)732/7897-0 Linz K r a n k e n h a u s d e r B a r m h e r z i g e n S c h w e s t e r n Seilerstätte 4, 4010 Linz +43 (0)732/7677-0 Linz K r a n k e n h a u s d e r E l i s a b e t h i n e n Fadingerstraße 1, 4010 Linz +43 (0)732/7676-0 116

Ov e r v i e w o f H os pi ta l s i n U p p e r A u s t r ia

Linz L a n d e s - F r a u e n u n d K i n d e r k l i n i k L i n z Krankenhausstraße 26, 4020 Linz +43 (0)732/6923-0 Linz W a g n e r - J a u r e g g L a n d e s N e r v e n k l i n i k Wagner-Jauregg-Weg 15, 4020 Linz +43 (0)732/6921-0 Ried im Innkreis K r a n k e n h a u s d e r B a r m h e r z i g e n S c h w e s t e r n Schlossberg 1, 4910 Ried im Innkreis +43 (0)7752/602-0 Rohrbach K r a n k e n h a u s R o h r b a c h Krankenhausstraße 1, 4150 Rohrbach +43 (0)7289/8032-0 schärding L a n d e s k r a n k e n h a u s S c h ä r d i n g Alfred-Kubin-Straße 2, 4780 Schärding +43 (0)7712/3141-0 sierning K r a n k e n h a u s K r e u z s c h w e s t e r n S i e r n i n g G m b H Neustraße 14, 4522 Sierning +43 (0)7259/2142-421 steyr L a n d e s k r a n k e n h a u s S t e y r Sierninger Straße 170, 4400 Steyr +43 (0)7252/880-0 Vöcklabruck L a n d e s k r a n k e n h a u s V ö c k l a b r u c k Dr. Wilhelm-Bock-Straße 1, 4830 Vöcklabruck +43 (0)7672/700-0 Wels K r a n k e n h a u s d e r B a r m h e r z i g e n S c h w e s t e r n Grieskirchner Straße 42, 4600 Wels +43 (0)7242/415-0


English Spe aking Doc tor s The Medical Association of Upper Austria provides information to locate doctors who speak foreign languages. w w w. a e k o o e . o r. a t

On the right you can find an image explaining how to use the search tool as the entire site is available in German only.

Pharmacies Pharmacies are located everywhere throughout Upper Austria. The Austrian Pharmacy Association has a website to find a pharmacy near you by entering the name of the city or the postal code. Information on pharmacies providing nighttime services is also available on the site. If you require pharmacy services during the night, on weekends or on holidays, a fee of â‚Ź 1.20 will be charged (during the day) and â‚Ź 3.60 (for nighttime services between 20:00 and 08:00). In contrast to other countries, medical drugs and medicines may be purchased only at pharmacies. Pharmaceutical regulations in Austria are strict and over-the-counter drugs are not sold at drugstores such as Bipa, dm, MĂźller or Schlecker. 118

Pregnancy Expecting a baby is a very special time. There are a number of resources available to support future parents by providing advice, counseling and birthing classes as well as health screenings to monitor the health of both mother and infant.

Gynecologists A good place to start is by making an appointment with a gynecologist to start receiving medical care. Your obgyn will be able to provide advice and information as well as conduct prenatal examinations. The Medical Association located in each of the federal states (»Ärztekammern der Bundesländer«) can provide assistance in locating a gynecologist or any other doctor.

Mother/Child Booklet ( » M u t t e r- K i n d - P a s s « ) The Mother/Child Booklet has been designed to maintain a record of medical examinations and monitor the health of both mother and infant. There are recommended health screenings during pregnancy as well as during the first five years of the child’s life. The booklet is normally issued before the 16th week of pregnancy and can be obtained at a gynecologist’s office, general physician’s office, prenatal counseling centers, out-patient clinics and out-patient wards at hospitals with maternity wards. There is no requirement to carry a Mother/Child Booklet 119


but the booklet provides information on whether or not additional prenatal or postnatal care is required. In addition, completing the first ten examinations recommended in the booklet on time is a prerequisite to receive the full amount of child care benefits (»Kinderbetreuungsgeld«). All pregnant women are entitled to a Mother/Child Booklet, even non-Austrian citizens. Medical examinations and prenatal screenings are free of charge when conducted by doctors affiliated with health insurance organizations. If a pregnant woman has no health insurance in Austria, a document that certifies entitlement (»Anspruchsbeleg«) to medical examinations can be issued at a health insurance office in her area of residence. This document should be shown to the physician and they will proceed to conduct a medical examination at no charge. One of the main health insurance companies in Linz is the: Oberösterreichische Gebietskrankenkasse Gruberstraße 77, 4020 Linz +43 (0)5/7807-0

Prenatal Classes Prenatal classes are designed to help future parents prepare for the birth of their baby. Classes are offered by hospital maternity wards, midwives, 120


private organisations and adult education centres (»Volkshochschulen«). General advice is available at parent-child centers (»Eltern-Kind-Zentren«), midwife associations, family and couples counseling offices (»Familien- und Partnerberatungsstellen«), hospitals and pharmacies. Exercise Cl asses Exercise classes for pregnant women are organized by Parent-Child Centers (»Eltern-Kind-Zentren«), maternity wards and midwives.

Delivery Options H os p i ta l s If you would like to deliver your baby at a hospital, it is advisable to register with the maternity ward of your preferred hospital by the 24th week of pregnancy. A bed will be reserved and expectant mothers will receive a list of items to bring to the hospital. H o m e Bi r t h If you prefer a home birth, you must find a certified midwife to care for you before, during and after labor. Check beforehand if your family situation and living conditions legally permit a home birth. Ou t - Pa t i e n t Pregnant women in Austria can choose to deliver their baby at home or at a hospital. Out-patients can opt to deliver their baby at the maternity ward of a selected hospital and, barring any complications, both mother and child can go home within a few hours where postnatal will be provided by a midwife and pediatrician for a minimum of ten days. When choosing this option, it is important to select a pediatrician and a midwife early on in pregnancy and register with a hospital as soon as possible. Participating in a prenatal class will provide you with all the necessary information regarding an out-patient option. 121


Useful Links: Help.GV – provides additional information, including legal matters w w v. a t

Midwives – Homepage of the Austrian Midwives w w

Addresses for Parent-Child Centres (»Eltern-Kind-Zentren«) in Upper Austria w w w.babyne t .at / t ipps /adres sen /o - tml

Parent-Child Center Linz (»Eltern-Kind-Zentrum Linz«) w w w.el ter n-k ind-zen t r

»Landes- Frauen- & Kinderklinik« Linz (Women and Pediatric Hospital Linz) w w w.k inderk linik .at

Medical Association of Upper Austria w w w. a e k o o e . o r. a t


0 1 H e a l t h C e n t e r R e v i t a l A s p a c h: p e rs o n a l c o n s u l t a t i o n w i t h a d o c t o r 0 2 H e a l t h C e n t e r R e v i t a l A s p a c h: e x e rc i s e a n d m o v e m e n t t h e ra p y (b o t h: R e v i t a l A s p a c h) 0 3 E n j o y i n g a f a c i a l ( O Ö.To u r i s m u s/W e i s s e n b r u n n e r) 0 4 S p a f a c i l i t i e s a t t h e C a r m e l i t e Te r t i a r y S i s t e rs o f t h e S a c re d H e a r t: p re p a r i n g s p a t re a t m e n t s ( M a r i e n s c h w e s t e r n)

01 02



P r e v e n tat i v e H e a lt h Screenings Preventative health screenings (»Vorsorgeuntersuchung« or »Gesundenuntersuchung«) is a service provided by the Austrian Department of Social Security. The goal is to reduce or even prevent illnesses by providing preventive health screenings and consultation services. Annual preventative health screenings are free of charge for Austrian residents over the age of 18. If you are uninsured in Austria, you may apply for an E-Card replacement document (»E-Cardersatzbeleg«) stating »Preventive Health Screening for the Uninsured« (»Vorsorgeuntersuchung für Nichtversicherte«). Forms are available at a local health insurance office (»Gebietskrankenkasse or Bezirksstelle«) and you are required to present your Residence Registration Form (»Meldezettel«). The E-Card replacement document proves you are entitled to a free health screening (bring the form to the screening). Persons age 40+ will be reminded to undergo a health screening every two years and persons under 40 will be reminded every third year. Appointments can be made with the local health insurance office (»Vorsorgestelle der Sozialversicherung«) and your doctor can provide additional information on the procedures and individual examinations which vary according to age and gender.


P r e v e n tat i v e H e a lt h Screenings

In general, a health screening includes: Blood test Urine test Submitting a stool sample Adipose Measurement Pulmonary function test Electrocardiogram Internal Examination Nose, throat and ear examination, including a hearing test Ergometry Gynecological examination (for women), including a pap smear Health screenings are neither painful nor strenuous. Patients are advised to not eat, drink or smoke for a 12-hour period before giving a blood sample. At the initial consultation, a follow-up consultation will be scheduled to discuss the test results and offer medical advice, if needed.


C o n ta c t  &  E m e r g e n c i e s As in most European countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine and the United Kingdom) the main emergency number is 112 – i t i s t h e u n i v e r s a l e m e r g e n c y t e l e p h o n e number to request the services of police, paramedic, or the fire department. The number is pre-programmed in all GSM mobile phones and the phone’s key pad does not need to be unlocked beforehand. I m p o r t a n t E m e r g e n c y Nu m b e r s : U n i v e r s a l E m e r g e n c y N u m b e r 112 P o l i c e 133 A m b u l a n c e 144 F i r e 122 G a s L e a k s 128 M o u n t a i n R e s c u e 140 P a r a m e d i c s 141 A r b e i t e r S a m a r i t e r B u n d ( p a r a m e d i c s ) 2124 C r i s i s H o t l i n e 142 S u p p o r t S e r v i c e s f o r C h i l d r e n a n d T e e n s 147 C a r R o a d s i d e A s s i s t a n c e ( Ö A M T C ) 120 C a r R o a d s i d e A s s i s t a n c e ( A R B Ö ) 123 A b u s e H o t l i n e f o r B a t t e r e d W o m e n : +43 (0)800 / 222 555

To call from within Austria, omit the country code prefix of 0043… R o t e s K r e u z (Red Cross – an international humanitarian agency) provides ambulance, emergency medical services and rescue services under the number 144. 126

C o n t a c t  &  E m e r g e n c i e s

Follow these steps when making an emergency call: First, tell dispatch services the location of the accident by providing a street name, address or approximate location. Afterwards, explain what happened (car, fire or electrical accident) and tell them how many persons have been injured. Finally, provide your name and phone number. Main Office Red Cross in Linz: Körnerstraße 28, 4020 Linz

Emergency medical services are available at this location from Saturday beginning at 07:00 to the following working day at 07:00 as well as 24 hours on holidays beginning at 07:00. In case of poisoning, call the P o i s o n C o n t r o l C e n t e r at +43 (0)1/4064343 immediately. The Poison Control Center is

open 24 hours a day and will advise you on the procedures to follow. Austria and Linz have quick NEF emergency vehicles from the German Notarzt-Einsatz-Fahrzeug. 127

S o c ia l , P r i v at e H e a lt h I n s u r a n c e  &  t h e » E - c a r d « To access medical services, you will be asked for your E-Card (»Sozialversicherung« Service Line: +43 (0)501243311). If you are a citizen of another European country and are insured, your »European Social Insurance« card is accepted in Austria. If you are not from an EU member country and are not insured, you will be asked if you have private health insurance. It is highly advisable to purchase a health insurance policy in Austria as without health insurance you will, depending on your home country, be billed later for services rendered. Each EU and non-EU citizens will receive an E-card with a star printed on the back valid for the first year. After the first year, the card holder must apply for a new card that will provide information on the back. This means that if traveling abroad during the first year, the card holder must carry an extra holiday health insurance certificate. Certificates can be ordered by phone and sent by post or picked up in person at the health insurance office. University students may obtain an »E-card« by purchasing student health insurance for a low monthly fee. The card will entitle you to access medical services and hospital coverage. Information in English and other languages is available at: w w w.sozialver

In regards to this topic, please also see the brochure »Gesund in Linz«: w w w . l i n z . a t / s o z i a l e s / 5 2 4 1 . a s p 128

Police Services Police stations are located throughout the city center of Linz as well as in the surrounding areas. The main police station in Linz is: Bundespolizeidirektion Linz NietzschestraĂ&#x;e, Linz 4020 +43 (0)732/78030

To call the police in case of an emergency, dial 133. For nonemergency situations, contact the police station nearest you under the service number: +43 (0)5/9133 As in any emergency situation, it is important to be clear and provide the police with as much information as you can provide. In case of a car accident, it is mandatory to provide assistance in Austria. Lo c a l p o l i c e o f f i c e r ( M a g i s t ra t Li n z)


w o r d s  &  p h r a s e s




I’m a paramedic.

Ich bin Sanitäter.

You’ve been involved in an accident.

Sie waren in einen Unfall verwickelt.

The ambulance is here.

Der Rettungswagen ist hier.

The ambulance is on its way.

Der Rettungswagen ist unterwegs.

Have you been drinking alcohol?

Haben Sie Alkohol getrunken?

How much have you been drinking?

Wie viel haben Sie getrunken?

You’ve had too much to drink.

Sie haben zu viel getrunken.

Can you tell me your name?

Können Sie mir sagen, wie Sie heißen?

Where are you from?

Woher kommen Sie?

How old are you?

Wie alt sind Sie?

Be careful, sit still.

Seien Sie vorsichtig, sitzen Sie still.

Mind your head.

Passen Sie auf ihren Kopf auf

You are bleeding.

Sie bluten.

Are you allergic to any medicine?

Sind Sie gegen irgendwelche Medikamente allergisch?

Penicillin? Aspirin?

Penizillin? Aspirin?

Does it hurt when you breathe?

Haben Sie Schmerzen beim Atmen?

Is the pain continual or does it come and go?

Treten die Schmerzen kontinuierlich oder vereinzelt auf?

Did you see the other vehicle’s license plate?

Haben Sie das Nummernschild gesehen?

How many people were in the car?

Wie viele Menschen waren in dem Auto?

Do you have a contact number I can ring?

Können Sie mir die Nummer eines Angehörigen geben, den ich anrufen kann?

We are going to take you to the hospital.

Wir werden Sie ins Krankenhaus fahren

I think you have a broken leg.

Ich glaube, Ihr Bein ist gebrochen.

I think you have a broken arm.

Ich glaube, Ihr Arm ist gebrochen.

Don’t worry, you’ll be ok.

Machen Sie sich keine Sorgen, es wird alles gut.

Could you possibly be pregnant?

Kann es sein, dass Sie schwanger sind?

w o r d s  &  p h r a s e s Can we do a pregnancy test?

Können wir einen Schwangerschaftstest machen?

How many months pregnant are you?

Im wie vielten Monat sind Sie?

Here is the doctor.

Hier ist der Arzt.

Here is the nurse.

Hier ist die Krankenschwester.

I’ve got your bag.

Ich habe Ihre Tasche.

I’ve got your passport.

Ich habe Ihren Reisepass.

I’ve got your credit cards.

Ich habe Ihre Kreditkarten.

I’ve got your driving license.

Ich habe Ihren Führerschein.

I’ve got your wallet.

Ich habe Ihren Geldbeutel.

Is there anything missing from your bag?

Fehlt etwas aus Ihrer Tasche?

You will talk to the police.

Sie werden mit der Polizei sprechen.

You have been injured.

Sie sind verletzt.

Are you in pain?

Haben Sie Schmerzen?





I do not feel well.

Ich fühle mich krank.

I need my tablets.

Ich brauche meine Tabletten.

I need my medicine.

Ich brauche meine Medizin.

Are you short of breath?

Sind Sie außer Atem?

Do you have asthma?

Haben Sie Asthma?

Do you have your inhaler with you?

Haben Sie Ihren Inhalator bei sich?

Let me have a look at them please.

Kann ich ihn bitte sehen?

Are you currently on medication?

Nehmen Sie im Moment irgendwelche Medikamente?

Please wait here in the waiting room.

Bitte warten Sie hier im Wartezimmer.

Here is a glass of water.

Hier haben Sie ein Glas Wasser.

I will call a doctor.

Ich werde einen Arzt rufen.

My stomach hurts.

Ich habe Bauchschmerzen.

I think I’ve got food poisoning.

Ich glaube, ich leide an einer Lebensmittelvergiftung.

I will call the fire department.

Ich werde die Feuerwehr rufen.


Co m m u n i c at i o n



13 4


13 8

Post office services


t e l e v i s i o n  &  r a d i o 


n e wspa per s


Communication is a vital aspect of everyday life and being available 24 hours a day in a personal context is becoming increasingly important. Recent studies show that almost 60 percent of all Austrians age 12 and up cannot imagine life without a mobile phone.


telephone Mobile Phone M o b i l e P h o n e C o n t r a c t s : The most common way to purchase a mobile phone is by contract. Mobile phones under contract are rather inexpensive (depending on the contract). The amount of monthly fees depend on the provider, the duration of the contract (e.g. 24 to 36 months) and any additional services (e.g. free minutes, free text messages, free web data,‌) included in the contract package. Non-EU citizens are required to pay a roaming fee that will be refunded after one year. D i s p o s a b l e p h o n e s : mobile phones can also be purchased in any provider shop or electronic store. However, be aware that the phone itself (depending on the model) can be rather expensive. S I M C a r d w i t h o u t a c o n t r a c t : Another popular option for people who do not want to pay a monthly fee and do not use extra packages features is to purchase a SIM Card to use with a pre-paid phone. However, the rates per minute are higher compared to rates stipulated by a contract. Depending on where the phone is purchased, the phone may be incompatible with SIM cards from a competitive provider.



The following five providers offer mobile phone contracts (and pre-paid functions) in Austria: A1





Two providers in particular are popular for offering low pre-paid rates but in recent years, they have also started offering contracts. Bob


G e n e r a l I n f o r m at i o n o n M o b i l e Phone Contr ac ts Mobile phone contracts by Austrian providers vary in duration (at least 24 months), basic monthly fees and additional service features (e.g. free minutes per month, roaming fees, etc.). Regardless of the selected provider, citizens from non-EU Countries must provide: a photo ID employment verification of at least 6 months or a residence registration form (available at any Austrian civic center) valid for at least 3 months a valid account at an Austrian bank

Landlines Although landlines in Austria have almost been entirely replaced by mobile phones, some providers are trying to make landline phones more attractive to customers and you can opt to get a landline along with product/service packages. Packages tend to also include high-speed internet, television license fees as well as a landline phone. The most common providers in Upper Austria are Telekom Austria, Tele2 and Liwest. w w

w w

w w w.liwes t .at 135


Short & Long Distance Calls To make a phone call within Austria, dial 0 (»zero«), followed by the area code and the phone number. To make calls outside of Austria, use the corresponding international code which begins with 00 (»double zero«), followed by the country code and the phone number. Long-distance calls are often not included in mobile phone contracts so the rates per minute will be much higher than calls made in a local area or to phones within one’s own mobile network.

Prefixes Prefixes are separated in two categories: 01 A re a code prefixe s Area code prefixes are required to call any landline number in a certain region of Austria. A detailed list of all prefixes in Austria can be found at

w w w. r t r. a t /e n

0 2 Va l u e A d d e d S e r v i c e p r e f i x e s (e.g. 0 9 0 0…) Fees for service prefixes vary and depend on the type of service used. These kinds of numbers are often not included in »free minutes« stated in phone contracts and the rates can be high. Value Added Service providers can charge consumers € 3.64 per minute, or a maximum set amount of € 10 per call for numbers beginning with »09«. Phone numbers beginning with »08« can be charged € 0,10 to 0,20 per minute. If you feel there is any indication of financial fraud by Value Added Service providers, contact the »Austrian Regulatory Authority for Broadcasting and Telecommunications«.



Emergency Numbers The most important emergency numbers to know are: 122 F i r e 133 P o l i c e 144 A m b u l a n c e  /  P a r a m e d i c s 140 M o u n t a i n R e s c u e S e r v i c e 112 E u r o p e a n E m e r g e n c y N u m b e r

Calling any emergency number is free of charge. In most European countries, 112 can be dialed on any mobile phone, even on those with no SIM Card.

Public Telephone Booths Public telephone booths are located at almost all train stations, post offices and other public places. Instructions on how to use a pay phone are available in the booth in English. Public phones accept Euro coins or pre-paid phone cards which can be purchased at any post office.

Skype Skype is an online communication tool allowing users to call other Skype users free of charge. Although it is recommended to use a headset, the only technical equipment required is a computer with a microphone and speakers. A webcam and high-speed internet is required to use the video feature and Skype also provides an opportunity to purchase credits to call landlines and mobile phones or send text messages. Skype may not be used to call emergency services and numbers.


Internet Broadband Internet To access high-speed internet, you will need a broadband connection. Installation includes a modem (either local or wireless) and mostly works via the television or landline connections. Pre-installed access points are helpful and can reduce additional installation costs. Additional technical equipment, such as a LAN-router, can also be used. In most cases, the speed will not be affected but can fluctuate due to other reasons. Depending on the network cable, the modem, additional equipment and the provider, a connection of 8 to 100 MBit/s for downloads and 1 to 10 MBit/s for uploads is possible. The main providers in Upper Austria are: Liwest Telekom Austria UPC w w w.liwes t .at

w w

w w

Mobile Internet Most mobile phone providers also offer contracts for mobile internet access. The contracts include up to 19 Gigabytes per month. Depending on the type of USB modem, you can get a connection from EDGE/GPRS to HSDPA/UMTS (7.2 MBit/s). Aside from a set contract, customers may also opt to purchase pre-paid mobile internet services.



Wireless LAN The City of Linz supports an initiative called »Hotspot Linz« that provides free public wireless LAN access in select public areas (brief overview of major access points in Linz): L i n z c i t y c e n t e r : main square, Lentos, Brucknerhaus, Taubenmarkt, Donaulände U r f a h r C e n t e r , P ö s t l i n g b e r g : ARS Electronica Center, Linz civic center F r e i n b e r g – F r o s c h b e r g : central station - entrance hall, Tower of Knowledge, Linz Stadium To access the network, a WLAN device with the standard protocol 802.11 g or 802.11 b is required. If the device is not already pre-installed, you can connect via PCMCIA WLAN Cards or WLAN USB adapters. Furthermore, you can access wireless services using any PDA or Smartphone with a WLAN device. The transfer rate depends on the amount of users logged in at a specific location but can be up to 768 Kbit/s. Larger cities in Upper Austria offer free internet access via wireless LAN as well.

Technical Equipment Electronic stores sell reliable communication hardware to support communication software. The current price war in Upper Austria works to the advantage of customers and many stores carry a wide range of electronic goods that can satisfy even the most demanding customer.

Retail Stores The main retail electronic stores with approximately 33 percent of the market share for consumer electronic goods are: Media Markt

Saturn 139


Smaller retail stores for electronics and appliances include: Redzac





and around 2,500 independent stores

The above mentioned retail electronic stores can be found nationwide, including a number of store locations in and around Linz.

E-Shops Online shops are another option for consumers to purchase electronic goods. There is a wide array of platforms providing goods and services but they come with pros and cons. In Austria, consumer protection groups protect consumer rights and despite positive experiences in regards to online shops, there can be problems regarding return policies, warranties and delivery delays. However, if this type of purchase style appeals to you, it would be a good idea to research references by consumer watchdog groups as well as read reviews submitted by former customers.

Additional Services Technical Support

Complaint & Return Departments

Customer Care

Customer Call Centers

Advising Services

Financial payment options

Installation & Delivery Depending on each seller’s capacity, installation and delivery services are offered by most larger retail stores. To take advantage of onlineshopping services, you must have a current permanent address, and in some cases an Austrian bank account with rights and privileges thereto. 140


Electrical Information In Austria, voltage for commercial use is 220 volts. Some appliances and equipment from abroad will require an adapter and it is highly advisable to purchase a travel adapter before leaving your home country, or purchase an adapter at one of the above mentioned electronic retail stores in Austria. If there are questions regarding any technical aspects of your communication software or hardware, contact an electronic store. Most sales staff should be able to assist you in English. Wo r k i n g o n a l a p t o p ( O Ă–.To u r i s m u s)


Pos t Office Service s General Information The P o s t A G , Austria’s national postal provider, has locations in nearly every city and village in Austria. Smaller villages have access to »PostPartners« which are companies that work together with the post office to provide a wide range of post office services. Post office hours vary according to location. In general, post office locations are open Monday to Friday from 08:00 to 18:00. Many smaller branches close from 12:00 to 14:00 or are closed one afternoon a week. Larger post offices in bigger cities such as Linz are also open on Saturdays from 09:00 to 18:00 (central station). For a detailed list of post offices and their operating hours, please see the search function on the Post AG website: w w w.pos t .at

The post office offers registered mail services to ensure that documents and packages considered valuable can be tracked and delivered reliably to, for example, official institutions and authorities The post office also delivers parcels and packages up to a 31.5 kg in weight. Delivery within Austria can take up to three days. For fast and secure delivery, the post office offers Express Mail Service (EMS) for one-day delivery as well as online tracking services. 142

post office services

There are six major mail delivery companies in Upper Austria: P o s t A G , D H L , F e d E x , H e r m e s , T N T E x p r e s s and U P S . A monopoly in effect until the end of 2010 stipulates that letters must be sent by the Austrian Post AG. 01 Pos t AG Post AG is Austria’s national postal provider with over 1,300 locations throughout Austria including 15 in Linz and approximately 200 so-called »Post Partners« for less populated, rural areas. Post AG offers Express Mail Service (EMS), tracking services and standard delivery services. Post offices also offer additional services such as redirecting mail to your holiday destination (Urlaubsnachsendungen) and renting post office boxes. In addition, many locations sell mobile phones, CDs, DVDs, stationery and offer financial services. There are several options aside from the Post AG to send packages. The following companies serve both businesses and individual customers: 0 2 DHL Customers must register online prior to sending a package with DHL. There are five office locations in Upper Austria: two DHL Express Centers in Linz and three freight services offices in Upper Austria. 03 Fed E x Prior customer registration is required for FedEx mail services. FedEx has one location in Vienna. 143

post office services

04 Hermes To send a package by Hermes, complete an online form. There are about ten locations (Hermes Paketshop) in Linz and approximately 1,200 throughout Austria. 0 5 TNT E x p r e s s Prior registration is not required to send a package via TNT Express. Customers must only complete an online form. 0 6 U PS Customers can sign up for a UPS customer account. In Upper Austria, UPS operates one UPS customer center at the airport in Hรถrsching and two Mail Boxes Etc offices in Linz.

Bike Couriers Larger cities have companies that provide bike courier services. Bike courier services are very convenient for letters or small packages that must be delivered quickly and via small distances. VeloTeam in Linz provides bike courier services.

T e l e v i s i o n  &  Ra d i o In compliance with Austria’s RGG law (TV and Radio License), all broadcasting reception equipment, such as a television set or radio, is subject to a monthly fee which can vary from state to state. In Upper Austria, the monthly fee for 2010 is € 18.61. Please note that fees do not apply to the number of the appliances in the home, but rather to the locations of these appliances. For example, in addition to fees charged for a permanent resident, fees will also be charged for a registered vacation residence. To register, proceed to the Gebühreninformationsservice (simply abbreviated GIS: w w w . o r f - g i s . a t ) office, a subsidiary of the Austrian Broadcasting Company charged to collect licensing fees. An electronic form can be completed and submitted online, or completed, printed and submitted to any Austrian post office or selected electronic stores.

Television Austrian channels are broadcast via cable TV and digital satellite TV. While cable TV requires a provider, satellite TV offers free options as well as pay TV options. A o n TV &  Li w e s t p r o v i d e s e r v i c e s i n  &  a r o u n d Li n z A o n T V is a subsidiary of the Austrian telecommunications firm Telekom Austria AG and all households are required to have a Telekom Austria connection. AonTV offers a variety of options to choose from and all of their packages include the major national channels. L i w e s t is a local provider in Linz that offers packages that include access to national and international channels. Please note that providers do not usually charge a compulsory broadcasting fee, only a service fee.


T e l e v i s i o n  &  Ra d i o

Na t i o n a l A u s t r ia n C h a n n e l s The mandatory license fee serves to financially support public television channels which include O R F 1 , O R F 2 , O R F S p o r t P l u s a n d T W 1. If certain programming is unsuitable for children, either an X or an O will appear on screen next to the channel’s logo. X stands for »unsuitable for children« and O stands for »adults only«. ORF broadcasts a small selection of international shows in both their original language and in German and some programs have a signal tone at the beginning of the show indicating the broadcast has special services for blind and visually impaired viewers. P r i vat e c h a n n e l s include A u s t r i a 9 , A T V , G o T V , K - T V , P u l s 4 a n d S e r v u s T V. Most parts of Upper Austria have access to 3 s a t , an ORF network in cooperation with German channels A R D a n d Z D F a n d S w i s s S F. S k y A u s t r i a is a pay TV provider that has its own channels and offers special programming as well as sports and movies. Local ChannelS L T 1 is a local channel that covers news and events in and around Linz. W T 1 is a local channel that covers news and events in and around Wels. T S 1 is a local channel that covers news and events in the »Salzkammergut«. M ü h l v i e r t e l T V is local channel that covers news and events in the »Mühlviertel« region. I n n s a t T V is a local channel that covers news and events in the »Innviertel« region.

Radio A u s t r ia n r a d i o s t a t i o n s The license fee also supports public radio stations such as Ö1 (national and international broadcast) and local radio stations serving


O b e rö s t e r re i c h i s c h e N a c h r i c h t e n M a i n B u i l d i n g (f l i c k r.c o m/M a r t i n E c k e r)

each of the nine federal states. In Upper Austria, these stations are Ö 1 , R a d i o O Ö ( Ö 2 ) , Ö 3 a n d F M 4 . K r o n e H i t is a private radio station broadcast throughout Austria. Lo c a l r a d i o s tat i o n s in Linz include L i f e R a d i o , L o u n g e F M , R a d i o F R O and W e l l e 1.

N e w s pa p e r s A list of newspapers in Austria: Neue Kronen Zeitung



Salzburger Nachrichten



Oberösterreichische Nachrichten

Kleine Zeitung

Der Standard

Tiroler Tageszeitung

Die Presse

Wiener Zeitung

G e n e r a l I n f o r m at i o n i n r e ga r d s t o T r a v e l

Tr avel G e n e r a l I n f o r m a t i o n i n r e ga r d s to Tr avel

15 0

Ö BB – A u s t r ia n F e d e r a l Rai l w a y s 

15 4

Tr aveling by Pl ane

15 8

T r a v e l i n g b y Ca r 


T r av e l i n g by B oat

16 4

T r a v e l i n g b y Bu s 

16 4

Tr avel Agencies

16 6

To u r is t I n f o r m at i o n C e n t e r s

16 6

Pu b l i c T r a n s p o r t a t i o n i n U p p e r A u s t r ia 1 6 8 Ta x i s 


17 3

C y c l i n g


Driving by car

17 7

Located in the heart of Europe, important trade, travel and cultural routes have always traversed Austria, connecting different regions. Some of these routes date back to Celtic settlements as well as to the Roman Empire. Austria continues to be a crossroads for those traveling east and west as well as north and south. Austria has a modern and efficient infrastructure and invests heavily in the development of new projects.


G e n e r a l I n f o r m at i o n i n r e ga r d s t o T r a v e l All visitors and tourists traveling to other countries and to Austria must have a valid passport. Your passport should contain personal information such as the passport holder’s full name, date and place of birth and sex. A passport does not entitle the holder to reside in a foreign country. To reside in a foreign country, a residence visa is required. Citizens from the European Economic Area (and all EU countries, plus Iceland and Liechtenstein) have the right to travel, work and reside in any EU country without a visa. Helpful advice: obey all road and traffic regulations in Austria use a good map learn more about ticket discounts and special prices ensure that your passport has not expired when operating a motor vehicle have your driver’s license with you at all times as you can be checked at any time. Road and trail maps can be purchased at the Tourist Information Office in Linz and on the LINZ AG w w w . l i n z a g . a t and ÖBB website w w w . o e b b . a t . 150

G e n e r a l I n f o r m at i o n i n r e ga r d s t o T r a v e l

Traveling in the European Union Although countries that have signed the Schengen Agreement do not conduct routine passport checks at the border, many countries still maintain border control checks and it is strongly recommended to carry your passport with you at all times. To avoid any predicaments, ensure that your passport has not expired before traveling to another country. Some countries however accept expired passports (but only to five years from the date of expiration). In Austria, it is important to carry a valid passport at all times. In case of loss or theft, you will have to submit a loss or theft report at a local police station or citizen services office.

Expired Passport If your passport expires in Austria during your stay, you will have to contact your home country’s embassy to renew your passport. Information on all the foreign embassies and/or consulates in Austria can be found in »I live«, page 16 and at w w w.bmeia .g v. a t / f ile admin /u s er_ uplo ad /o r acle /ge samtliste_de.pdf

(PDF file: »Verzeichnis des diplomatischen Korps und anderer Vertretungen in Österreich«)


G e n e r a l I n f o r m at i o n i n r e ga r d s t o T r a v e l

Customs Declaration There are a number of regulations to adhere to in order to legally enter the European Union. These regulations are in place to protect internal EU space and are monitored by the Schengen Borders Code. Before entering the EU, visitors should familiarize themselves with the process beforehand. Visitors coming from outside of Schengen agreement countries are required to submit a customs declaration form and it is important to know which documents or personal identification information visitors require. Ca s h C o n t r o l s In accordance with the BMF (Federal Ministry of Finance) guidelines for travelers independently entering or leaving the EU with a cash amount of â‚Ź 10,000 or more, the exact sum must be declared to Customs in compliance with European Regulation (EC) No. 1889/2005 in effect as of June 15th, 2007. The initiative was introduced to support EU efforts in the fight against criminal activity, money laundering and terrorism. Travelers entering or leaving the EU through external control checkpoints are subject to declaration if: in possession of â‚Ź 10,000 or more in cash, including cash equivalents such as other currencies or easily convertible assets (e.g. bonds, shares, travelers checks) If applicable, you must complete and submit the proper declaration form at customs (or other responsible authority) at the control checkpoint through which you enter or leave the EU.


G e n e r a l I n f o r m at i o n i n r e ga r d s t o T r a v e l

Why is this important? To deter illegal criminal activity such as money laundering or financing terrorism by the movement of illicit funds. To comply with European Union Legislation and to avoid penalties for non-compliance. What is the penalty for not submitting a declaration form or submitting a falsified form? The funds could be confiscated and stiff penalties and fines will be imposed.

Transfer of Personal Property (from a non-EU country) When changing residence to live in an European country, certain items intended for further personal use (»used goods«) will not be subject to import taxes and/or duties. The following list provides examples of so-called »used goods«: household supplies and effects (equipment intended for household needs) household pets personal vehicles (bicycles, motorcycles, motor vehicles and accompanying trailers, camping caravans,…) A complete list (not including comprised goods) can be found at: e n g l i s h . b m f.g v. a t /c u s t o m s /_ s t a r t . h t m


Ö BB – A u s t r ia n F e d e r a l Rai l w a y s The Austrian Federal Railways »ÖBB« (»Österreichische Bundesbahnen«) is Austria’s national railway system. The railway network in Austria is quite extensive and major Austrian cities are easily accessible. The most recent schedules are available online at: w w

International Train Connections Traveling to remote cities or countries by train is a comfortable way to get around. The ÖBB offers several international connections which can be conveniently booked online. Overnight trains offer comfortable couchette coaches and train travel can be considered a reasonable alternative to air travel. An advanced reservation is recommended to guarantee a seat on the train, particularly for overnight travel. Seat reservations can be made when purchasing a ticket online or at the ÖBB ticket counter. A small fee applies but it is worth the additional cost when travelling longer distances. Night trains travel to many major European cities in neighboring countries and can be a more relaxing alternative than air travel as there are only a limited number of direct flights from Linz to European capitals (see: »Traveling by Plane«, page 147). 154

Ö BB – A u s t r ia n F e d e r a l Rai l w a y s

Train Schedules The ÖBB train schedule is available online. Some mobile phone applications (e.g. SCOTTY for various phone systems) allow users to view the current schedule via their mobile phone. When planning a trip by train, be punctual or even take an earlier train. Due to continual maintenance services, possible delays must be taken into consideration. An online list provides information on which tracks are undergoing maintenance services. Sometimes train service can be interrupted due to one of many circumstances. In this case, the ÖBB will provide replacement bus service (»Schienenersatzverkehr«) which will be announced on the website as well as at the train station. As some regional train stations provide information in German only, keep an eye out for the German word above.

Discounts: »Vorteilscard« If you plan to be in Austria for a longer period of time and travel frequently by train, consider purchasing a »Vorteilscard« for discounts of up to 50 percent on each ticket. Anyone can purchase a »Vorteilscard« for € 99.90 (fee as of April 12th 2010). If you are under the age of 26, a »Vorteilscard« costs € 19.90 (as of April 12th 2010). The »Vorteilscard« is valid for one year and entitles the cardholder to discounts on tickets. After one year, the Vorteilscard can be renewed for an additional year. Payment is simple and requires little paperwork; a new Vorteilscard will be sent to the cardholder before the »old« card expires. You can apply for the card at any train station however, please note that not all train stations in Austria have ticket counters; some stations are equipped only with a ticket machine and a »Vorteilscard« must be purchased at an OBB ticket counter. You will need a valid »photo identification« (e.g. passport) and an extra passport-size photo (the photo will be printed on the card 155

Ö BB – A u s t r ia n F e d e r a l Rai l w a y s

for identification purposes). The card is not non-transferable. When travelling in a group with a »group ticket«, all group members must have a valid Vorteilscard. When purchasing tickets, be sure to select the discount option »Vorteilscard« to guarantee a discount on your ticket.

Snow & Fun Ticket If you enjoy skiing, ÖBB’s Snow and Fun ticket includes train travel to a train station located near a selected ski resort, bus transportation to the ski resort and a one-day ski pass. There are seven different Upper Austrian ski resorts to choose from… Dachstein-West




Hinterstoder - Höss


Wurzeralm …located approximately 1.5 and 2 hours from Linz.

0 1 S k i re g i o n H i n t e rs t o d e r ( O Ö.To u r i s m u s/E r b e r) 0 2 S k i re g i o n W u r ze ra l m n e a r S p i t a l a m Py h r n ( O Ö.To u r i s m u s/E r b e r)



Ö BB – A u s t r ia n F e d e r a l Rai l w a y s

Snow and Fun tickets range from € 19 and € 38 depending on your age and destination. Snow and Fun ticket holders also get a 20 percent discount at ski rental stores located at each ski resort area. More information: w w

Railway Station




Where is the ticket office?

Wo ist die Fahrkartenausgabe?

It’s over there.

Dort drüben.

I need a single ticket to…

Ich brauche eine Fahrkarte nach…

I need a return ticket to…

Ich brauche eine Rückfahrkarte nach…

Can I buy a family railcard?

Kann ich eine Familienbahnkarte kaufen?

Proceed to platform number…

Begeben Sie sich auf den Bahnsteig Nummer…

What time is the train to…?

Um wie viel Uhr fährt der Zug nach … ab?

What time does the train arrive at…?

Um wie viel Uhr kommt der Zug in … an?

You need to change trains at … station.

Sie müssen in … umsteigen.

Where is the restroom?

Wo ist die Toilette?

Where is the exit?

Wo ist der Ausgang?

That way, follow that sign.

Dort. Folgen Sie diesem Schild.

Over there to your right.

Dort, zu Ihrer Rechten.

Over there to your left.

Dort, zu Ihrer Linken.

straight ahead



T r av eli ng by Pl a n e Airport Linz The Blue Danube Airport Linz is located in Hörsching and serves Linz and Upper Austria. The airport offers scheduled flights to various destinations as well as charter flights to popular tourist destinations. Despite the extensive schedule of flights in Linz, the Vienna airport offers a greater selection of flights to more destinations. By flying directly from Vienna, you can avoid the short flight from Linz to Vienna in order to catch a »main flight«. Flying from Linz to Vienna can add unnecessary travel time and can be avoided by driving or taking the train to the Vienna airport. For continually updated flight information and other useful information, please see the Linz Airport website: w w

G e t t i n g to t h e B l u e Da n u b e A i r p o r t Li n z The airport is located on the outskirts of Linz and is easily accessible by car or taxi. The airport offers long-term and short-term parking for a fee. The Airport Shuttle Bus (line 601) to the airport departs from the main train station in Linz and stops at various bus stops on the way to the Linz airport. Please note that even though there are special bus lanes to facilitate bus travel, the trip may take substantially longer during peak traffic hours. The current schedule is available online on the ÖBB website for bus line 601 – Airline Shuttle Bus: 158

w w w . o e b b . a t / p v / b u s p l a n 2 0 0 9 / 2 0 2 7. p d f

Tr aveling by Pl ane

Vienna Airport The Vienna International Airport is Austria’s largest airport facilitating travel between CEE states. Despite the distance from Linz to Vienna, there are advantages to flying from the Vienna airport when planning a trip. Detailed information on the airport, including arrival and departure information as well as other important information regarding parking facilities, can be found on the airport’s website: w w w.v ienn a a ir p o r t .c om

T r a n s p o r t a t i o n t o t h e Vi e n n a A i r p o r t Traveling to the Vienna International Airport by car to reach your flight on time can be risky due to the high volume of traffic in and around Vienna and the airport. Parking must also be taken into consideration, including the parking fees. Parking facilities located near the main airport entrance are often full to maximum capacity. The airport in Vienna can be reached easily by train via direct connections from Linz to Vienna (»Westbahnhof«) available every hour. Once in Vienna, travelers can take either the »S-Bahn« or the »City Airport Train« (CAT) to the Vienna airport. The airport shuttle service also provides an opportunity to check in directly at »Wien Mitte« (Hauptstraße). If you have a »Vorteilscard«, your card is accepted on the City Airport Train otherwise the CAT rates are better. The City Airport Train also offers check-in services at »Wien Mitte« for most departing flights, which eliminates standing in line at the Vienna airport. Inquire in advance whether or not you can take advantage of check-in services at »Wien Mitte« and present your CAT ticket. For more information, please see: w w w.cit yairpor t tr

T h e W. A . M o z a r t A i r p o r t i n S a l z b u r g a n d M u n i c h A i rport are close in proximity to Linz. 159

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Airlines in Austria Numerous airlines operate out of various airports located throughout Austria. Austria’s largest airport, the Vienna International Airport, processes a large numbers of flights daily. A u s t r ia n Austrian Airlines is Austria’s main airline. Austrian Airlines used to be a national airline but is now owned by the German airline Lufthansa. Austrian Airlines offers numerous connections to various destinations, including long distance flights to other continents. In comparison to low budget airlines, the airline is considered in the middle price range. Austrian Airlines offers First Class and Business Class seating at a higher rates. For more information on airfare and special offers as well as flight information and online booking services, please see: w w w.aus

R ya n A i r Ryan Air is an Irish airline providing low-cost flight service throughout Europe. Ryan Air flights depart from Linz but from Linz, these flights fly directly to London only. Ryan Air flights also depart from airports in Bratislava, Salzburg, Munich and Klagenfurt. These airports can be reached easily by train and shuttle bus. The current flight schedules are available online and it is advisable to book flights in advance to take advantage of inexpensive deals on airfare. w w w. r y a n a i r. c o m

O t h e r A i r l i n e s i n A u s t r ia F l y N i k i / A i r B e r l i n is an additional discount airline alliance that, like Ryan Air, provides a similar program of flights to major cities in Europe. These airlines, however, focus more on central Europe as their main location of operation. w w w.flynik 160

Tr aveling by Pl ane


der Flughafen


die Ankünfte


die Abflüge

Do you have your passport?

Führen Sie einen Reisepass mit sich?


das Flugzeug

The flight has been cancelled.

Der Flug wurde gestrichen.

Due to bad weather.

Wegen schlechten Wetters.

This flight is now closed.

Ein Einchecken ist nicht mehr möglich.

You are too late.

Sie sind zu spät.

You are very late.

Sie sind sehr spät dran.

You can wait in the departure lounge.

Sie können in der Abflughalle warten.


das Gepäck

Do not leave any luggage unattended

Lassen Sie Ihr Gepäck nicht unbeaufsichtigt.

Where is the currency exchange office?

Wo ist die Wechselstelle?

Where is the car hire?

Wo ist der Autoverleih?

Where is the desk?

Wo ist der Schalter?


sit! lic tran ent pub ses are »E xcell u  b  & s m tra e n t.« T r ai n s ,  &  f r e q u o n t i m e tensen, Denmark y l l a c i p s i y r Freja Ch



02 03

0 1 B l u e D a n u b e A i r p o r t ( M a g i s t ra t Li nz) 0 2 C a p t a i n o f t h e G i s e l a ( O Ă–.To u r i s m u s/W i e s e n h o f e r)

162 0 3 M a i n t ra i n s t a t i o n i n Li nz ( M a g i s t ra t Li nz)

T r a v e l i n g b y Ca r Traveling by car through Austria is a great way to see the country. The network of roads and the highway system is extensive and in good condition. Many popular destinations are accessible by highway. Driving on highways in Austria requires a »vignette«, or road tax sticker. Vignettes are available for different lengths of time and can be purchased at gas stations or kiosks. car

das Auto


die Landstraße


die Straße


die Autobahn

emergency lane

der Pannenstreifen

You cannot park here.

Sie können hier nicht parken.

Handicap parking only

Dies ist ein Behindertenparkplatz.

Do not use the phone while driving.

Das Telefonieren während der Autofahrt ist untersagt.

It is dangerous.

Es ist gefährlich.

You will get a ticket.

Sie werden einen Strafzettel bekommen.

To park here, purchase a ticket at the parking machine.

Wenn Sie hier parken wollen, müssen Sie sich am Parkautomat einen Parkschein kaufen.

Here is a map of the city.

Hier haben Sie einen Stadtplan.

rush hour traffic

die Stoßzeit

Cash only.

Sie müssen in bar bezahlen.

How much is it?

Wie viel kostet es?

How can I get to the city center?

Wie komme ich ins Zentrum der Stadt?

The shortest route is…

Der kürzeste Weg ist…

It’s very easy.

Das ist ganz einfach.

Drive safely.

Fahren Sie vorsichtig.

You can walk to the city center.

Sie können ins Zentrum der Stadt gehen.


T r a v e l i n g b y B o at Visitors can also opt to travel on the Danube by boat, however this option is more for leisurely travel as the trip is extensively longer than by train, car or bus. If you have the time, traveling by boat is an enjoyable way to experience the landscape along the Danube.

T r a v e l i n g b y Bu s Austria’s main bus company, the »Postbus AG«, is owned and operated by the »ÖBB«. In Austria, busses are more for shorter distances. In fact, traveling by bus in (Upper) Austria works quite well as there is an extensive network serving the towns and villages located outside of Linz. For longer distances, even within Austria, train travel is recommended and traveling by public bus to another country is really not an option. In this case, it would be more effective to select a private bus company as travel agencies often have deals which include traveling to Italy by bus as well as to popular tourist destinations along the northern Adriatic Sea. The current Postbus AG schedule, as well as other information, is available online at: w w w.pos


T r a v e l i n g b y Bu s

bus station

der Busbahnhof


der Bus

information desk

der Informationsschalter

Can I buy a ticket valid all day?

Gibt es ein Tagesticket?

I need a weekly ticket.

Ich brauche ein Wochenticket.

How much is it?

Wie viel kostet das?

Do you have change?

Haben Sie Wechselgeld?

Do you have anything smaller?

Haben Sie es etwas kleiner?

I need a timetable.

Ich brauche einen Fahrplan.

Where is the bus stop?

Wo ist die Bushaltestelle?

At which bus stop do I exit?

An welcher Haltestelle muss ich aussteigen?

I’ll let you know when we get there.

Ich sage Ihnen, wenn es so weit ist.

How much longer?

Wie lange brauchen wir?

You have to change busses.

Sie müssen umsteigen.

The bus has been cancelled.

Der Bus fährt nicht.

The bus is delayed.

Der Bus hat Verspätung.

Due to rush hour traffic.

Wegen der Stoßzeit.

There has been an accident.

Es gab einen Unfall.

0 1 Tra v e l i n g b y b u s t h ro u g h t h e M ü h l v i e r t e l re g i o n ( O Ö.To u r i s m u s/R ö b l) 0 2 Th e S c h ö n b r u n n d o c k e d a t t h e D a n u b e ( M a g i s t ra t Li n z)


T r av el Agenci e s There are many licensed travel agencies in Upper Austria that provide great service and travel options as well as higher protection standards for customers. Some discount stores such as Billa and Hofer also offer travel packages. Many travel agencies offer organized travel packages at a reasonable price as well as options for individual travel.

T o u r i s t I n f o r m at i o n Centers The Tourist Information Center for Linz and Upper Austria is located on the main square in Linz. Business hours are available online at: w w /english / tourism / 2 0 9.asp

The Tourist Information Center Linz provides extensive information on a variety of activities in and around Linz such as cultural events, points of interests, sport activities as well as a list of recommended local hotels, restaurants and bars. Tourist information centers can generally be found in all major cities considered popular tourist destinations. Remote and rural areas may not have a tourist information center, however in many cases, the local town hall can provide information and recommendations.


Overview on Useful Links Bu s T r a n s p o r t a t i o n w w w.pos

Tr aveling by Pl ane w w w w w.v ienn a a ir p o r t .c om w w w.cit yairpor t tr w w w.s alzburg-airpor t .com w w w.munich-airpor t .de

T o u r i s t I n f o r m at i o n C e n t e r w w /english / tourism


C i t y t ra m o n t h e La n d s t ra Ă&#x; e i n Li n z ( M a g i s t ra t Li n z)

Pu b l i c T r a n s p o r tat i o n i n U p p e r A u s t r ia Upper Austria has a clean and efficient public transportation system of busses, trams, trains, express trains, taxis, night busses and ships, etc. In larger cities in particular, trams and busses are the most convenient way to get around. Detailed schedules can be found posted next to the ticket machine, at train stations, at LINZ AG and Ă–BB ticket offices and online.

Tickets linz ag There are many ticket options depending on the duration of your stay and the means of transportation. Here is a brief overview of tickets sold by the LINZ AG: One way MINI and MIDI tickets are for travel one way in one direction. A MINI ticket is for short distances (max. 4 stations), a MIDI ticket is for long distances Day Ticket (MAXI ticket) A 24-hour ticket A week ticket A month ticket A MEGA Ticket valid for a one year period 168

Pu b l i c T r a n s p o r t a t i o n i n U p p e r A u s t r ia

Tickets for teens and young adults between 15 and 21 years old Semester tickets for students Employee tickets: companies pay an annual fee to the LINZ AG for employees to purchase tickets at reduced prices. Apprentice ticket You can purchase tickets at any »Österreichische Verkehrsverbund« office and at tobacco shops. Tickets can be purchased at ticket machines located at almost every tram, bus or train stop. Austria is divided into 448 regional tariff zones in Linz, Wels and Steyr which have different ticket prices. When traveling through more than one zone, the tariffs will be added together to calculate the total ticket price. Trams, busses, taxis have different rates. All Linz AG ticket vending machines have language options. First select the language of choice on the machine’s touch screen and then select the ticket you wish to purchase see above list or the Linz AG homepage: w w

After selecting the ticket, the price will appear on the screen. Select payment option (bank card, credit card or cash). Not all ticket machines provide change; see machine for instructions. Passengers are not required to show the driver their ticket but are subject to random checks and must show a valid ticket when asked by Linz AG personnel. Failure to produce a valid ticket will result in a fine.


Pu b l i c T r a n s p o r t a t i o n i n U p p e r A u s t r ia

Discount Tickets Discount tickets are available to: 0 1 S e n i o r Ci t i z e n s Senior citizens and unemployed women over the age of 55 residing in Linz or Leonding can apply for discount tickets. Unemployed women may purchase a discount ticket only if their spouse is retired. All senior citizens may purchase a monthly or annual pass called a MEGA ticket. Senior citizen tickets are only valid when accompanied by a senior citizen’s Master Pass. The Master Pass can be obtained at the office of residence registration. 0 2 A KT I V P A SS An AKTIV PASS allows for a MINI ticket, normally valid for short distances, to be used as a ticket for longer distances and allows a MIDI ticket to be valid as an all-day ticket. Furthermore, you can get a discount on the price of a 24-hour ticket. For information on applying for an AKTIV PASS, please contact the civic center in Linz: +43 (0)732/7070-2222 03 C h i l d r e n , S c h o o l C h i l d r e n  & Apprentices Children under the age of 6 and accompanied by an adult travel for free. Children under the age of 15 are entitled to a discount on the purchase of a MINI, MIDI or 24 -hour ticket. After school children register with the »OÖ Verkehrsverbund«, they can receive a bus pass and are entitled to discount tickets. The bus pass is valid for three month and apprentices may also apply for a special pass. w w w.o o ev v. a t


Pu b l i c T r a n s p o r t a t i o n i n U p p e r A u s t r ia

0 4 S t u d e n t Ti c k e t s Student tickets are also referred to as MEGA tickets and are valid for either the winter semester (from September to the end of February) or the summer semester (from March to the end of August). Students who study in Linz and live within the LINZ AG transportation zone are entitled to purchase the ticket. Students must provide proof of enrollment at the university. 0 5 Di s a b l e d P e r s o n s Disabled persons are entitled to discount tickets and must present an Invalidity ID card. An Invalidity ID card is available at the State Invalidity Office. 0 6 B l i n d  &  Vi s ua l l y I m p ai r e d P e r s o n s Blind and visually impaired person are entitled to discount tickets and must present an ID card. ID cards for the blind and visually impaired can be requested from the Austrian Federation of the Blind.

Animals Small pets considered safe and manageable may travel at no charge and only in an appropriate container. Animals considered dangerous are prohibited. Dogs may only travel on public transportation when accompanied by the owner. Dogs must be on a leash and muzzled.

Luggage Passengers traveling with bags and luggage that can be easily carried are not subject to additional fees. Baby carriages, wheelchairs as well as prams may also be transported at no charge but an adult must be present. Bikes are only allowed when folded up.


Pu b l i c T r a n s p o r t a t i o n i n U p p e r A u s t r ia

01 0 1 Pö s t l i n g b e rg Tra m & B u s ( M a g i s t ra t Li nz) 0 2+ 0 3 Ta x i-Ta x i ! (f l i c k r.c o m/0 2: M a r t i n E c k e r, 0 3: G re g o r Ko b e l k o f f )

The Pöstlingberg Railway Pöstlingberg is a beautiful place to visit offering an incomparable bird’s eye view overlooking Linz. The Grottenbahn is an unforgettable treat for young and old alike. There is a direct connection to Pöstlingberg via the Pöstlingberg Railway from the Linz Hauptplatz. Please purchase an extra ticket as tickets sold by the Linz AG are not accepted on the Pöstlingberg Railway For more information the schedule and hours of operation, please see the Linz AG website: w w

Passenger Ships The proximity of the Danube to Linz has given rise to various local and international passenger ship companies. The company Ship Austria was founded in 1997 and today, 21 Austrian companies collaborate together. All of the ships owned by the Ship Austria fleet are modern and offer on-board dining services, well-trained staff and are handicap accessible. Passengers can select sightseeing tours by boat or enjoy longer voyages. For more information on ticket prices and schedules, please consult the following websites: w w w.donauschif f fahr t .at w w w.ddsg-blue - w w w.donauschif fahr t .de 172



Ta x i s Taxi services in Upper Austria are reliable and convenient. To call for a taxi in advance, dial: Operator in Linz: +43 (0)732 / 6969 or 2244 Operator in Wels: +43 (0)7242 / 234 or 2090

Shared Taxi Services (AST) in Linz To take advantage of shared taxi services which are less expensive than traveling individually by taxi, call ahead as early as possible and no later than 30 minutes before the time you wish to leave. The number in Linz is +43 (0)732 / 661-266 w w

Please provide the following information: AST Departure Point Departure time Exit stop/Address Name Date Number of persons Similar services are also available in Wels. Please call: +43 (0)7242/206969



C yc l i n g An exciting yet relaxing way to discover the awe and beauty of the Austrian landscape is to explore Austria by bike. The countryside in particular offers many unique spots and areas to experience the diverse environment first-hand. From rolling hills to remote meadows and alpine valleys, each Austrian region has a vast countryside that offers a distinct and unique experience. Over 160 bicycle rental services are available throughout Austria. Bikes can easily be rented and returned at a number of railway stations located in the major cities or smaller towns There are four rental offices located next to the Danube as well as in Salzburg, Linz, St. Pölten and Vienna. These cities also serve as an ideal starting point for a cycling trip along the famous Danube Cycling Trail. rt transpo » Pu b l i c is n o gi e re hout th i e n t.« c i t h r o ug f f  e  & fast orway riemetz Ha n n a P


en, N

0 1 C y c l i n g t ra i l i n t h e S a lz k a m m e rg u t re g i o n, U p p e r A u s t r i a ( O Ö.To u r i s m u s/E r b e r) 0 2 D a n u b e B i k e Tra i l a l o n g t h e S c h l ö g e n e r S c h l i n g e ( O Ö.To u r i s m u s/W e i s s e n b r u n n e r) 0 3 Ta k i n g t h e b i k e f e r r y ( O Ö.To u r i s m u s/W e i s s e n b r u n n e r) 0 4 A u s t r i a n t ra i n ( M a g i s t ra t Li n z)

C ycling


03 04

C ycling

Bike Trails in Austria More information can be found here: »I enjoy«, page 172 See Österreich Werbung Wien (»Interaktive Karte Österreich/Radtouren«) for an interactive map depicting all bike trails in Austria w w w.aus tria .info /de / t ags /r adfahren

R e co m m e n d at i o n s D a n u b e B i k e T r a i l : Salzburg to Vienna – Experience Austria’s diverse urban areas and natural beauty alongside Europe’s second largest river E n n s C y c l e P a t h : Stunning landscape with challenges for the experienced cyclist R o m a n C y c l e P a t h : Cycling along paths dating back to Roman Times S a l z b u r g a n d 7 L a k e s S o u n d o f M u s i c : Following bike paths to Sound of Music sights T a u e r n C y c l e P a t h : Cycling along trails with breathtaking alpine scenery

Rental Services Bicycles can be rented for a small fee at a local tourist agency or at any of the 160 rental offices located at railway stations. Hotels and inns also often provide bike rental services for guests. Visitors intending to stay longer and explore Austria by bike should consider making reservations at one of the many » C y c l i s t F r i e n d l y H o t e l s « located throughout the country. These hotels offer special deals and packages for cyclists as well as additional information on rates and travel destinations. w w w. r a d t o u r e n . a t /e n / r a d h o t e l s /o b e r o e s t e r r e i c h . h t m l


driving by car General Information on Driving In Austria, drivers of single-lane (i.e. autocycle, motorcycle) vehicles and multi-lane vehicles (i.e. passenger cars, freight vehicles or buses) must adhere to Austrian rules and regulations as stated in road and traffic regulations (StVO). Implemented in 1961 as federal law, these regulations apply on all streets, roads and highways across all federal territory and require driver(s) of the above mentioned vehicles to drive in accordance with the stated rules and regulations. Additional information will be provided in the chapter on legal traffic regulations, especially child safety in cars and vehicle approval. Visitors from the UK, Australia, Japan, etc. who are used to driving on the left side of the road must be aware that right-hand traffic applies in Austria. If drivers from countries where there is left-hand traffic are not driving vehicles from their home country, drivers must adapt to driving on the right as all cars in Austria are generally driven from the left front seat of the vehicle. Some car rental services or car dealers may offer only left hand drive vehicles, however driving on the right side of the road is mandatory. In compliance with traffic laws, all drivers must carry a valid driver’s license as well as current vehicle registration documents. Learn more about driver’s licenses and registration documents. 177

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Unlike other European countries such as Germany, Austria enforces speed limits and motoring regulations on all roads. Information on the consequences of non-compliance to traffic laws can be found below. Furthermore, drivers must purchase and visibly display highway tax stickers in order to use Austrian highways and express ways. The Austrian government also imposes severe restrictions on drinking and driving. Information on car rental services, garages and gas stations, car dealerships, automobile clubs and emergency clubs in Austria is provided by automobile associations. To compare international units, please see the unit conversion table, page 60.

Traffic Laws In compliance with the road traffic act, drivers of motorized vehicles on Austrian roads must adhere to national traffic laws. All of traffic laws are too expansive to be discussed here but the most important sections, including consequences for non-compliance, will be touched on briefly. A ll driver’s mus t have a valid driver’s license and vehicle registration document(s) all times. C o m p u l s o r y v e h i c l e s a f e t y e q ui p m e n t Mandatory equipment required to be in the vehicle at all times include warning triangles, first-aid kits and visibility vests (to be worn in case of a breakdown or highway emergency). If stopped by police, apart from personal and vehicle documents, drivers may also be asked to show the above mentioned items. Drivers can be fined for not having the required items. The driver and all passengers must wear a seat belt at all times and adhere to special safety regulations for children. Motorcyclists are required to wear a protective helmet and protective clothing. 178

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R e c o m m e n d e d v e h i c l e e q ui p m e n t During winter months, vehicles must be equipped with snow tires. Snow chains are optional but required where indicated. Although the roads are cleared from snow and ice relatively quickly during the winter, drivers may face difficulties if involved in incidents and not equipped with snow tires. Liability insurance, as well as comprehensive insurance, may be reluctant to pay for repairs, citing driver negligence. For more information on auto insurance and legal implications, please see the chapter on insurance coverage, page 195. Depending on the region, winter usually begins in early October and lasts until late March, but may be prolonged in alpine regions or high altitude areas. Road traffic signs provide information on snowy roads and mountain passes. A d d i t i o n a l R e gu l a t i o n s C h i l d S a f e t y i n V e h i c l e s : Special regulations apply in regards to child safety in motor vehicles. In Austria, the use of occupant restraint systems in motorized vehicles is mandatory, including restraint systems for children. In general, legal regulations mandate that the driver is obliged to ensure the safety of children age of 14 and under as follows: 0 1 Children taller than 150 cm (4ft. 9in.) in height may sit in the front or rear seat of a car and must wear a seatbelt. The seatbelt must be used as intended. 0 2 To reduce the severity of injury in case of an accident, children smaller than 150 cm in size must be protected by a sufficient child restraint system tailored to the height and the weight of the child. V e h i c l e R o a d A p p r o v a l : All vehicles must be certified in terms of the adherence to all technical requirements for single and multi-lane vehicles in compliance with legal traffic regulations. A certification of approval – in the form a sticker placed on the windshield – is given only to 179

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vehicles that fulfill all requirements in regards to road safety regulations and assures the mechanical stability of the vehicle. In general, inspection services are provided by accredited garages and the TÜV Austria Automotive GmbH (often abbreviated »TÜV«). If a vehicle does not meet standard regulations, the vehicle will not be permitted on Austrian roads until the vehicle is fixed and inspected again by the association. The TÜV also provides vehicle inspection services for used cars or tests for wheels and tires in accordance with national and international testing regulations. Your driver’s license is an important registration document and must be carried when operating a single or multi-lane vehicle. In Austria, a driver’s license contains important information in regards to the driver, name, date and location of issuance, and the types of vehicles the holder is permitted to operate (A – Motorcycles up to/from 25 kw, B – passenger cars up to 3.5 tons, C(1) – trucks up to/from 7.5 tons, D – buses, E – hanger). Apart from the driver’s license, vehicle registration documents, colloquially referred to as a »Zulassungsschein« or »Fahrzeugpapiere«, are also mandatory.

Applying for a Driver’s License In order to apply for a driver’s license in Austria, specific administrative requirements must be met. First, the applicant must be aged 18 or older. Second, the applicant must have successfully passed a driving school course (theoretical and practical sections) and provide proof of a recent medical examination as well as a successfully completed first aid course. If all requirements are met, the applicant must pay a fee of € 55.70 (as of 2010) and the driver’s license can then be issued by the corresponding local authority (either the police department, civic center or the district administrative authority). 180

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Obtaining a driver’s license can add up quickly as there are fees to attend driving school, issue documents, pass examinations, and undergo official medical examinations. The entire procedure can easily cost around € 2,000. H o w t o T r a n s f e r a F o r e ig n D r i v e r ’ s Li c e n s e International residents who want to drive a motor vehicle in Austria need a valid Austrian or European (EU/EWR) driver’s license (also valid for those living in new EU member countries). Those who already possess the latter version can choose whether they want to voluntarily have their license transferred or not. If you do not have a driver’s license valid in the EU or EEA, the applicant must pass a practical driving test using one’s own vehicle. Furthermore, the foreign driver’s license must be re-issued at the corresponding local authority (police department, municipality or district administrative authority) and submitted with the following documents: Valid passport Foreign driver’s license Translation of foreign driver’s license Passport photo (ID photo no older than six months, 35 x 45 mm in size) Results of a recent medical examination C o s t s t o r e - i s s u e a d r i v e r ’ s l i c e n s e : € 55.70 (as of 2010) A driver’s license in Austria and Europe is generally valid for life; re-issued foreign driver’s licenses are valid 6 months from the day of residence in Austria or 12 months for non-residents. Please note that when re-issuing a driver’s license, the applicant must be at least 18 years of age! 181

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Traffic Signs & Signals I n t e r s e c t i o n s – T r a f f i c Lig h t s Predominantly urban areas are frequently subject to high volumes of traffic which in turn require effective control mechanisms at intersections. Traffic lights monitor traffic at larger and busier intersections, whereas stop and yield signs are commonly found at smaller intersections. Occasionally, you may encounter Tra f f i c l i g h t s i n 4 s t a g e s uncontrolled two-way intersections which are then subject to priority rules. For the most part, traffic lights in Austria correspond to European standards and, as depicted to the right, display four different stages of signals: 1 . T he traffic light will display red as a warning not to proceed in to the intersection 2 . R ed and yellow indicate drivers must exercise caution and the light is about to turn green 3 . Green means go and drivers can proceed 4 . A fter the green light has flashed four times, the light will change to yellow,indicating drivers must stop. Flashing yellow – the traffic light may be broken or turned off; driver’s must proceed with caution (stage not depicted in image) Please note that traffic lights may have additional signals that apply only to buses, trams, pedestrians or motorcycles. Railroad crossings are usually protected by crossing gates, flashing red lights and St. Andrews crosses, albeit safety measures may vary depending on the road and region. 182

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T r a f f i c Sig n s Traffic signs in Austria are divided into the following categories: Warning Signs Directive Signs Information Signs w w w.w i e n . g v. a t / v e r k e h r/ v e r k e h r s z e i c h e n /g e f a h r. h t m l

s p e e d Li m i t s Traffic laws include speeding restrictions and drivers are expected to obey posted speed limits on Austrian roads. An overview of different speed limits is provided below. If caught by the police, radar instruments or other electronic monitoring devices for speeding, the driver will be subject to a ticket and a fine. Depending on the driver’s speed, fines can range from small amounts to hefty penalties. In extreme cases, the driver’s license may be confiscated (can be up to a period of three months), the driver fined and ordered to undergo additional driver’s education classes. Apart from hefty fines for exceeding the speed limit, drivers will be subject to fines for traffic violations such as the illegal use of a mobile phone when driving, running a red light, refusal to maintain a safe distance from the car in front of you and ignoring the right of way, just to mention a few. Speed limits in Austria Motorway

Open Road


Pedestrian Zone

130 kph

100 kph

50 kph

10 kph


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Highway Charges & Fees The highway tax sticker, also referred to as a »vignette«, is required when driving on Austrian highays- and express ways. The vignette can be purchased for a period of ten days, two months or an entire year (January 1st – January 31st). Vignettes can be purchased at gas stations located at the Austrian border, ÖAMTC offices and tobacco and cigarette shops. The sticker must be visibly displayed on the inside of the car’s windshield and not in the shaded area of the windshield. Expired stickers must removed from the windshield and the sticker paper of the current vignette containing the sticker number stored in case replacement due to windshield damage. Toll Charges Whereas the vignette is applies to the use of most highways and express ways in Austria, certain highway sections in Austria are subject to toll charges, particularly sections of the A9 (Bosrucktunnel and Gleinalmtunnel), the A10 (Tauerntunnel and Katschbergtunnel), the A11 (Karawankentunnel), the S16 (Arlberg Straßentunnel) and the A13 (Brenner Autobahn). See ASFINAG price board w w

All tolls can be paid at respective toll booths.

Customs When Austria signed the Schengen Agreement in 1995, customs controls ceased at the border. Despite this, everyone can be subject to random controls (particularly at the border to Switzerland) and customs officials may impose fines or additional charges for smuggled goods or exceeding the maximum import or export limits.


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Car Repair & Gas Stations Ca r R e p ai r Car repair shops and garages are located in many cities and towns and can be helpful in case you require repair services. Please note that not every repair shop provides services for all makes of cars and personal or vehicle identification documents may be required. G a s S tat i o n s Austria has an expansive network of gas stations (providing gasoline octane 95/98/diesel) throughout the country selling fuel and offering additional services such as restaurants, basic grocery items, car wash services and even ATM machines. On main motorways and highways, interstate service areas are often a combination of gas stations, motels, restaurants and cafes that provide services for weary travelers. Services may differ depending on the station or location. Many gas stations in Austria are opened 24 hours a day/seven days a week providing assistance regarding fueling. Various stations accept different forms of payment and have security measures (e.g. video surveillance of fueling/customer area).

Automobile Clubs Ö A MTC Austria’s largest automobile club with over 1.73 million members and several locations in each of the nine federal states from Vienna to Vorarlberg. Membership fees entitle members to special services and deals. Services range from vehicle licensing to driver safety courses and the Christophorus air emergency service. In case of emergency and if roadside service is required, the ÖAMTC can also be contacted by calling their service number 120 185

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A RB Ö The »Auto-, Motor- und Radfahrerbund Österreich« provides car inspection service and emergency roadside assistance. ARBÖ membership fees entitle members to discounts on services and other advantages. For emergency service call 123 EUAC Unlike ARBÖ and ÖAMTC, EUAC does not have any office locations in Austria as it is an international service provider. Nevertheless, the auto club offers roadside assistance, towing services and other emergency services to drivers in Austria. Emergency number: +43 (0)800/214 1880

Car Rental Services The following car rental companies offer cars and trucks for hire: Sixt (Sixt GmbH & Co. Autovermietung KG) Branch Linz Stahlstraße 2, 4020 Linz Car Rental Mon. – Fri. 06:30 –17:30, Sat. 08:00 –12:00 24 hour return +43 (0)810/97 7424 Europcar Austria (ARAC GmbH) Branch Linz Leonding Salzburgerstraße 292, 4060 Linz-Leonding Mon. – Fri. 07:30 –18:00, Sat. 09:00 –12:00 +43 (0)732/770010 l i n z @ e u r o p c a r. a t

Service center +43 (0)810/911911 r e s e r v a t i o n s @ e u r o p c a r. a t


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Hertz Autovermietung (Rienhoff GmbH) Branch Linz Airport Blue Danube Airport, Flughafenstraße 1, 4063 Linz (Hörsching) Mon. – Sun. 08:00 – 23:00 +43 (0)732/784841 EasyMotion (EasyMotion GmbH) Branch EasyMotion Mietwagen – Linz Zentrum, Hauptbahnhof Bahnhofplatz 3-6, 4020 Linz Mon. – Fri. 8:00 –19:00, Sat. 9:00 –12:00, Sun. 16:00 –19:00 +43 (0)900/240120 Avis Rent a Car (Avis Autovermietung GmbH) Branch AVIS Linz, Airport Hörsching Flughafenstraße 1, 4063 Linz (Hörsching) Mon. – Sun. 08:00 – 23:00 +43 (0)7221/6006300 Buchbinder Rent-a-Car (Charterline Autovermietung GmbH) Branch Linz Wienerstraße 166, 4020 Linz Mon. – Sat. 07:30 –18:00, Sun. 10:00 –18:00 +43 (0)732/343030 Service Hotline: +43 (0)810/007010

T h e A u s t r ia n Insur ance System


T ypes of Insur ance

19 0

A D e t ai l e d L o o k a t T y p e s o f Insur ance Policies


Insurance coverage is very important in the event of unexpected and unforeseen incidences that can result in financial loss. For example, auto insurance protects you against financial loss if involved in a car accident which may even be your fault and result in injuries to the other party. Home insurance provides compensation for damage and destruction of a home from disasters to help policy holders avoid personal bankruptcy. Austrian laws mandate that each individual have basic insurance coverage (legal, social insurance). To obtain insurance in Austria, we recommend researching various policies online or consulting an Austrian insurance agent or organization.


T ypes of Insur ance There are different types of insurance policies relevant when residing in Austria: S o c ia l I n s u r a n c e If you work for an Austrian company, your employer is legally required to deduct a percentage of your wages to contribute to social insurance. Social insurance is required in the event of an accident at your work place or during working hours and also includes transportation to the work place. H e a lt h I n s u r a n c e Austrian health insurance coverage is one of the best systems in the world. Whereas everyone must have legal health insurance, there are policies available to supplement your basic insurance policy. Supplementary private health insurance covers hospital stays, dental costs, required therapy and preventive health screenings. Lia b i l i t y I n s u r a n c e Liability insurance is mandatory in Austria but is unregulated. Liability insurance is important to have in the event of unexpected incidents or loss resulting in injury and depends on who is at fault. In Austria, damages incurred must be repaid in the full amount. Without liability insurance, you must repay the damages which could result in financial loss depending on the damages incurred. 190

Types of Insurance

L e ga l E x p e n s e s I n s u r a n c e Legal expenses insurance covers policyholders against the possible costs of legal fees and court costs. Court costs can be expensive and a legal expenses policy is important for an incurring disputes. Ca s ua l t y I n s u r a n c e As mentioned previously, social insurance covers accidents that happen at work during work hours. A casualty insurance policy covers accidents that may happened during non-working hours. Auto Insur ance financial coverage or compensation in case of accidents, damage, theft. A pa r t m en t I nsu r a n ce Apartment insurance covers damages that not only affects you, but your neighbors (for example, a water main burst). Home Insurance Home insurance covers unexpected and unforeseen home damages due to natural causes. Li f e I n s u r a n c e Life insurance policies provide monetary benefit to a decendent’s family or other designated beneficiary. There are standard policies that involve little risk and other policies that are riskier. Other T ypes of Insur ance Policies In Austria some insurance policies are mandatory and others are optional. When residing in Austria, it can be worthwhile to purchase a policy covering hail damage to a vehicle or home. Travel insurance is another type of optional policy. Consult with your insurance agent about the right policies for you. 191

A D e tai l e d L o o k at T y p e s of Insur ance Policies Social Insurance Austrian law stipulates mandatory insurance coverage and there is extensive policy system that applies to all employees and specified affiliated employees in Austria. The system is the foundation of social security in Austria and is one of the best in the world. The system provides: health insurance, accident insurance, unemployment insurance and retirement pension insurance. The calculation base for social insurance represents gross wages EU and EEA countries have a social insurance agreement meaning you are insured and covered abroad and do not have to purchase additional insurance policies. Many international insurance policies do not always cover all incurred costs and you should be aware of your health insurance coverage to avoid financial loss.

Health Insurance Supplementary health insurance policies provide additional services not covered by regular state insurance and are applicable throughout Austria. For additional fees, the policy can be extended for coverage abroad. 192

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Legal Health Insurance Who Employees with a gross income up to â‚Ź 4,050 must have mandatory insurance. Those who earn more (employees, free lance, civil servants) are not subjected to legal health insurance but can purchase a policy. Fa m i l y Married partners and children up to age 25 and without or with a limited income (max. â‚Ź 360) are co-insured free of charge. Services include Basic health services mandated by law (e.g. limited choice of doctors and hospitals, hospital accommodation in a shared room, etc.) and, depending on the health insurance company, additional services e.g. subventions for therapy at a spa resort may be covered.

Casualty Insurance In Austria, 83,000 accidents occur annually and almost 9,000 end in invalidity. Accidents can happen every day, anywhere and at any time. Statistics show the most serious accidents do not happen in the work place but rather during one’s free time or during sports-related activities. Casualty insurance coverage first applies to work-related accidents and/ or o c c u p a t i o n a l related d i s e a s e s and covers preventative measure, therapy and provides an amount of compensation. If the accident occurs during non-working hours, casualty insurance provides coverage but only for required (first) treatment. For additional treatment, the patient must have a casualty insurance policy. In effect, this means each of us would need a private casualty insurance policy to cover the gap between non-working hours. 193

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Legal Expenses Insurance As mentioned, accidents can happen at any time and are unforeseen. In Austria it is important to determine who is at fault in regards to accident and impose punishment or a fine. Punishments and fines are usually determined in court and a legal expenses policy can cover the costs of court and legal fees. Legal expenses insurance applies to a number of various cases where fees could incur. There is a distinct difference between legal expenses insurance and liability insurance. Legal expenses covers court costs and legal fees (such as a lawyer fees) but does not cover costs for senseless court cases. In comparison, liability insurance covers the costs of fines that could incur at the end of a court procedure.

Liability Insurance Liability issues can arise in cases where damages are incurred or if someone is injured. Even the smallest act of carelessness can cause immense damage in which the person at fault is required to provide compensation out of pocket. Liability insurance is a special form of indemnity insurance and the individual is insured against indemnity claims by a third person. Liability insurance ensures financial compensation to the injured party. Here are a few various forms of liability insurance: P r i v a t e L i a b i l i t y I n s u r a n c e : a policy everyone should have, especially private households as, according to the civil law code, homeowners are liable for any damages incurred. The policy covers property damage and/or injury to persons on the property. While liability insurance is generally accepted throughout Austria, policies can be extended to cover liability in other countries. Private liability insurance is accepted throughout Europe and in nonEuropean countries bordering the Mediterranean Sea.


A u t o I n s u r a n c e is mandatory by law and protects the policyholder from financial loss if involved in an accident.

a d e t ai l e d l o o k a t types of insurances

P e t - O w n e r I n s u r a n c e : covers policyholders against injury caused by household pets. Several P u b l i c L i a b i l i t i e s I n s u r a n c e Options: Liability claim culpably to cover a third person by a company’s operational activity.

Auto Insurance Auto insurance policies offer many supplementary options including auto liability insurance (»Kfz-Haftpflichtversicherung«), damage coverage (»Kfz-Kaskoversicherung«) and passenger coverage (»Kfz-InsassenUnfallversicherung«). Auto insurance is mandatory in order to receive a license plate for your vehicle as well as authorization to drive a car in Austria. Damage insurance and passenger insurance are optional. Auto insurance covers damages to a third party caused by the policyholder’s vehicle (or another motor vehicle) up to the amount insured and protects the policyholder himself against unjustified damage claims and being taken to court by a third party. The policy does not, however, cover damage to the policyholder’s car, cargo or injury to the policyholder. Auto insurance is accepted throughout Europe. The insurance premium for auto insurance is normally calculated based on the vehicle’s horsepower; motorcycles rates are calculated by cubic capacity and the number of seats. In many cases, the higher the base figure, the higher the premium. In addition to a basic premium scale, insurance companies apply a bonus-malus system to determine the final premium amount. The more insurance claims within a certain period, the higher the yearly/monthly premium will be and vice versa. In general, policies must be cancelled in writing one month before the expiration date otherwise the contract is binding for an additional year. There are two types of insurance coverage; partial insurance cover and comprehensive cover. P a r t i a l coverage compensates damage 195

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caused by theft, fire, deer accidents, avalanches, storms, flooding, hail, and snow whereas c o m p r e h e n s i v e insurance covers all damage regardless of the cause. All auto insurance policies covers required repair work, any salvage charges and the current replacement cost minus the residual value if the car has been irreparably damaged. Mechanical issues and wear and tear are not insured, nor is damage caused by deliberate or grossly negligent behavior, meaning that if you are driving your car without a license or are under the influence of alcohol or other drugs, leave the car unlocked, etc, the insurance company will not compensate any damage incurred under these circumstances. Passenger insurance covers the driver and passengers in case of accident or loading or unloading if involved in an accident resulting in personal injury or injury to the passengers as liability insurance does not apply.

Homeowner’s Insurance Homeowner’s insurance covers the contents of a home such as furniture and fixtures, spouses, children and guests (if not commercially housed) within the insured household. In addition to household articles, clothing, musical instruments, books, etc, homeowner’s insurance also covers cash, jewelry, stamps, coin collections and security papers. Fixtures and installed appliances such as electric installations and plumbing, wall papers and tiling are also covered. In order to avoid being underinsured, the amount should be continually assessed to comply with the actual value of the home’s content. Generally speaking, homeowner’s insurance provides coverage for damages resulting from fire, storms, burglary and robbery, burst pipes, and glass breakage. Details on exact coverage are outlined individually in the respective policy.


The insurance company will usually cover the original price of the damaged goods unless the object is no longer in use or worth less than

a d e t ai l e d l o o k a t types of insurances

40 percent of its original value. In this case, the current value will be compensated, subject to object’s age and condition. In addition to the insured apartment, the homeowner’s insurance also applies to items in storage rooms, other items on the property (such as gardening tools for example) and damage incurred when moving into a new apartment in Austria. To a certain percentage, objects being temporarily stored in other apartments other than the insured apartment are also covered for a period of up to 6 months. Private liability insurance is also included a the homeowner’s insurance policy.

Home Insurance Basically, home insurance is similar to homeowner’s insurance in that home insurance covers the policy holder (in most cases the building owner) from damage due to fire, storms etc. and includes personal liability insurance. All buildings and adjoining buildings, such as garages and sheds on the property listed in the insurance policy, are covered. The term »building« refers to the entire structure including everything contained such as intermediate walls, wallpaper, plumbing installations, etc. In general, the amount insured is determined in accordance with the building’s original value. In case of damage, costs to replace the building or cover repair work are compensated. In cases (of damage), the amount insured is reduced by the disbursed amount. Therefore, to avoid being underinsured, the remaining amount should be reassessed for the rest of the year. As mentioned, private liability insurance is included in home insurance.


La w s  &  R e gu l a t i o n s


A u s t r ia n T o b a c c o La w s 


La w s & R e gu l a t i o n s f o r A l c o h o l Consumption/ Teens & Alcohol


D r ug C o n s u m p t i o n 




This chapter focuses on laws and regulations applicable to everyday life in Austria which may differ from laws and regulations in other countries. As society is always in transition, some of these rules and regulations may change in the near future, such as laws regarding the ban on smoking as the political debate on additional restrictions on smoking in public facilities continues.


A u s t r ia n T o b a c c o La w s General Information Austrian law states that for the protection of children and teens, products that contain tobacco may not be purchased by anyone under the age of 16. This includes cigarettes and any other form of tobacco that can be smoked, sniffed, chewed or inhaled. In terms of regulations on the personal import of tobacco products purchased in another country, federal tobacco laws permit no more than 200 cigarettes, 50 cigars, 100 cigarillos and no more than 250 (0.55 pounds) of smoking tobacco. The total weight of the above mentioned products should not exceed 250. These limitations apply only to tobacco products that do not correspond to Austrian law and do not apply on imports from EU countries.

No-Smoking Policy for Smokers, Institutions & Businesses An EU no-smoking policy was implemented to protect non-smokers from exposure to tobacco products. Smoking policies at restaurants have changed and apply to both consumers and institutions/businesses. The no-smoking policy in Austria states that smoking is generally prohibited in public institutions/buildings and businesses where food and/or beverages are served. Two exceptions to the rule apply but only to institutions where children and teenagers are prohibited. If sections for smokers are indicated as such and smoke is confined to these areas, the business may designate smoking and non-smoking sections. 200

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Contrary to other EU member states, the non-smoking policy basically prohibits smoking in restaurants and bars but there are some exceptions. Restaurants and bars may have designated smoking sections if they meet the same requirements as applied to public institutions. Small businesses no larger than 50 m² may decide for themselves whether or not guests are allowed to smoke. I n s u m m a r y, s m o k i n g i s p r o h i b i t e d a t s c h o o l s , u n i versities, hospitals, courts, airports, train stations (as well as in trains), indoor swimming pool areas, and, if they do not meet the requirements for exceptions, at shopping centers and businesses serving food and beverages and places that do not meet the requirements to qualify as an exception.

Enforcement & Fines Currently, no specific authority is responsible for the direct enforcement of non-smoking policies. Those who observe violations of this policy may file a complaint which will result in a fine of € 2,000 imposed on the institution/restaurant/bar. Anyone smoking in a designated non-smoking area can be fined € 100. Expectant mothers may not be subjected to smoke in an office or environment where smoking is permitted. Noncompliance will result in additional hefty fines.

Help to Quit Smoking There are several options for those who wish to quit smoking. A local general physician can either recommend a therapy program or a specialist. In addition to these more traditional approaches, smokers can also contact the regional medical insurance center for information regarding options and programs, such as hospital programs. The »Linzer Heim«, a respected treatment center in Upper Austria, cooperates with regional insurance centers. A third option to quit smoking includes programs run by local hospitals featuring specially trained personnel.


La w s & R e gu l at i o n s f o r A lco h o l Co nsu m p t i o n/ T eens & A lco h o l Alcohol & Driving Under the Influence Law enforcement officers may conduct an alcohol sobriety test at any time for any reason. They can also require submitting to a sobriety test even after not having driven for hours. Law enforcement offices will test for the level of alcohol found in the driver’s blood (mille) and on breath (milligram alcohol per liter air). One mille is equal to 0.5 mg/l. Although drivers can refuse to submit to a sobriety test, they must submit to a breathalyzer test. Test results are obtained by waiting 15 minutes after the consumption of alcohol and within this timeframe, smoking, eating or use of breath spray is prohibited. A breath sample will provide two countable measurements, whereby the lowest amount will count. Refusal to submit to a breathalyzer test will result in legal prosecution. The driver is not only subject to a fine, but immediate revocation of his/her driver’s license for a period of at least six months, additional driver’s education courses, a medical examination and sessions with a psychologist. If the test cannot be conducted for medical reasons, a doctor will perform a blood test. In this case, neither coffee nor food will help reduce the blood alcohol level as the body can only process 0.1 mille per hour. 202

l a w s  &  r e gu l a t i o n S FOR A LCOHOL CONS U MPT I ON / TEENS &  A LCOHOL

Bus drivers, truck drivers and drivers with a license on probation must be particularly cautious and adhere to the 0.1 mille limit. Failure to comply to the rules will result in new driver’s having to re-take the test and bus drivers and truck drivers risk being entered in to a nationwide register.

Teens & Alcohol In compliance with laws for the protection of teens (»OÖ. Jugendschutzgesetz 2001«), teens under the age of 16 are prohibited from purchasing or consuming alcohol. Teens age 16+ may legally purchase and consume small amounts of beer or wine but may not purchase or consume hard liquor.

Help Guide People who suffer from alcoholism and wish to seek support to stop drinking can contact Alcoholics Anonymous in Germany, Austria, Switzerland and South Tyrol. Another institution to get help for alcohol addiction is the AntonProksch-Institute. To find a list of therapy centers located throughout Austria, please see: w w w. a p i . o r. a t / s p / i n d e x / i d xe i n r. h t m

For more advice and information, see: w w w. a l k o h o l i k e r. a t 203

D r ug C o n s u m p t i o n Drugs are illegal in Austria. Common citizens may not possess, use, produce, process, convert, buy or sell illegal drugs. There are some exceptions in regards to drug consumption for medicinal purposes. Whether illegal or for medicinal purposes, drugs may not be consumed publicly. Whereas some view public consumption liberally, the majority of Austrians are against illegal drug use. Do not drive or operate any vehicle if under the influence of drugs. Whether you possess drugs legally or not, Austria imposes strict fines and penalties for illegal drug use.

Drugs for Medicinal Purposes The following rules and regulations apply to those who wish to purchase medicinal drugs in Austria: If you require drugs for medicinal purposes, you must be under a physician’s care. This also applies to dentists, who can prescribe drugs in small quantities. You may need legitimate documents from your home country. You may not purchase drugs from other sources other than a pharmacy or directly by a physician. Purchased drugs must be in the original package containing the name of the substance, provenance and other information.


D r ug C o n s u m p t i o n

To avoid any misunderstanding with local law enforcement, you must have documentation in your possession proving you are legally permitted to possess medical drugs. If you bring medicinal drugs with you from your home c o u n t r y, p l e a s e n o t e t h e f o ll o w i n g r u l e s: You need confirmation by your physician in compliance with Schengen convention article 75. Confirmation is valid only for 30 days. The amount of drugs must be enough for these 30 days. If you have more than the amount on you, there could be legal issues.

We apons In general, Austrian civilians do not carry guns and there is a limited number of gun dealerships. The majority of Austrians are against the use and/or ownership of guns. Carrying a gun in public is illegal and prohibited without the proper documentation.

What is Considered a Weapon? Despite distinctive differences in terminology world-wide, in Austria weapons are defined as removing or neutralizing someone’s defense by use of a weapon. Weapons are objects used for hunting or sports shooting. In Austria, weapons are divided in to the following four categories: C a t e g o r y A : forbidden guns and weapons of war: prohibited weapons include mufflers, pump action shotguns, brass knuckles and guns that do not appear as guns (such as pen-guns, for example). War materials are fully automatic rifles, assault rifles and hand grenades. Ownership is by special permit only and as a normal citizen, it nearly impossible to obtain a permit.



C a t e g o r y B : hand guns and half automatic guns as well as shot guns and small pump guns. The purchase and ownership of a weapon of this kind is by permission of the authorities only. To obtain a permit, applicants must be a citizen of the European Economic Area, 21 years old or older, have no criminal history, undergo a psychological evaluation and state a reason for ownership. C a t e g o r y C : break action guns, for example. All Austrian citizens over 18 can freely purchase own arms of this kind but must report ownership to an official weapons dealer. C a t e g o r y D : shot guns (non-pump action) or muskets. Can be purchased by anyone over the age of 18, no documents required.

Requirements for Ownership & Usage Gun owners must be at least 18 years old, or at least 21 years old to own category B weapons. Gun owners must have a »Weapon Owners License« (»Waffenbesitzkarte«) which allow ownerships of a maximum of two category B weapons. Gun owners may keep a loaded weapon in their homes or on property, if it is built like a compound. Weapons may only be transported in a closed box and must not be loaded. A »Weapons Passport« (»Waffenpass«) allows gun owners to carry a loaded weapon outside of their personal property. This license is only issued to those in professions which could required personal protection, such as a taxi driver, security personnel who transport and handle large amounts of money or bodyguards. Hunters may carry a category C and/or D gun without documentation however, the owner must carry a special hunter’s license.



Before purchasing a gun, gun owners will first require a »gun operating license« (»Waffenführerschein«) to prove the gun owner knows how to handle a weapon. The license can be obtained at any weapons dealer location.

Gun Regulations in Austria Contact the »Sportschützenverband«, Austria’s sport shooting association. Link to all associations in Upper Austrian: w w w.spor t schies

Non-Austrian citizens may apply for a hunting license permitting hunting activities. For information on the hunting system in Austria, please see: Hunting Association System w w w.lj v. a t / jagd _ sy s t em.h t m

If you are interested in hunting activities in Upper Austria, please see: Upper Austrian Hunting Association for more information. w w w.o o elj v. a t






02 04




0 1 R u ra l c o u n t r y s i d e n e a r S c h ä rd i n g 0 2 G i n g e r b re a d c o n f e c t i o n s b y Lu b i n g e r B a k e r y, F re i s t a d t 0 3 Pi g l e t s 0 4 A u t u m n i n t h e c o u n t r y s i d e 0 5 F a r m h o u s e i n t h e M ü h l v i e r t e l re g i o n c o n s t r u c t e d i n S t e i n b l o ß- s t y l e (a l l: O Ö.To u r i s m u s/R ö b l)





accommodation  193 23, 44, 63, 196, 244  155 airlines  160 airport  144, 148 43, 51 alcohol 43, 76, 80, 83, 90, 104, 108, 130,  196, 202 107, 165 alphabet 58 architecture  34 17, 43, 52, 123, 137


birth  19, 119 26, 147, 157, 178,194 bus  57, 155, 164, 168, 177, 203 84, 115 business location 32


change of adress


fauna & flora 19 23, 26, 37, 77, 182 food  16, 31, 43, 45, 74, 98, 200, 202  72, 91, 107 96, 128, 132, 192, 214


Gebühreninformationsservice (GIS) 145 245 general information  142, 177, 200  14, 47, 68 20, 48, 56, 68 Graz  16, 18, 51



checklist  246 child care  27, 120 140, 166, 189, 194, 246 citizenship 26, 41, 57, 205, 212, 240 cluster initiatives 29, 32 consulate  39, 151 14, 16, 25, 36, 79, 135 cooking  27, 64, 99 191, 214, 221 cost of living  91, 107 creative industry 34 123 culinary delights100 84, 89, 93, 96, 100, 219 cultural landscape 33, 68 cultural scene 16, 44, 53, 115, 124, 134, 148


Danube 16, 164, 172, 174 18, 23, 28, 31,  41, 45, 47, 52, 78, 97, 106, 149, 172, 192 drinks  51, 76, 104, 178, 203 94 96 driver’s licence  90, 150, 177, 180  63, 100, 231 drugs 118, 196, 204


EEA citizens  19, 26, 31, 33, 36, 57, 160,  173, 177, 184, 205 embassy  39, 151  14, 25, 29, 32, 36, 79, 135, 212 emergency 70, 114, 126, 129, 137, 178, 185  19, 56, 75, 155, 161, 165, 173, 227 events  37, 146, 166 85, 136, 148 13, 44, 54, 79, 86, 94, 115, 126, 134, 148,  158, 170, 176, 180, 184, 186, 193


hiking  17, 38  30, 41, 68, 73, 78, 116, 167, 199 hospital  90, 116, 119, 128, 190, 201  133, 154, 162, 166, 168, 175, 186 house pets  78 insurance 120, 124, 128, 179, 188, 201  23, 28, 65, 83, 97, 111, 154, 156, 162,  172, 175, 179, 183, 188, 247 insurance card  128 154, 162, 176, 184 international clubs 35 internet  135, 138 98, 189, 245 219


key personnel  kitchen 


lakes  17 227  30, 50, 68, 78, 93, 170, 180 197, 222 language institutes 54 legal residence  19, 26, 31, 35, 206 Linz  17, 24, 30, 34, 54, 84, 98, 106, 128,  139, 145, 158, 166, 168, 186 61, 64, 88,  101, 105, 128, 133, 135, 144, 228, 238  16, 34, 41, 47, 48, 52, 56, 68, 96, 106,  124, 132, 134, 148, 160, 169, 176, 184,  192, 207, 212, 216, 220


Magistrat20, 83, 141, 147, 168, 212, 237, 244 maternity 119 63, 154, 171, 178, 183 measures 60, 182

30 67 121, 214



National Park  naturalization nature  night life


Ă–BB 150, 154, 168 outdoor  51 159  45, 53, 93, 149, 160, 180, 195, 199




16 23, 68, 116, 170 40 69, 129, 170 197

parking 72 , 84, 158, 163 46, 70, 221, 245 passport 150 22, 103, 211, 212 permanent residence 21, 30, 38, 40 pharmacies  118, 121 176 phone  70, 84, 134, 155, 183  66, 161, 229, 245 post office  137, 142 65, 246 pregnancy  119 public transportation 29, 168, 171  66, 83, 85, 177, 207 railway  90, 154, 172, 174, 176  172 18, 34, 41, 51, 59, 111, 120, 165, 195 recycling  86 68, 71, 73, 74 registration certification  33, 38, 115, 156, 214 religion  14 133, 234 15 rental law  48, 51, 52, 54, 55, 60 residence permit 19, 20, 28, 30, 40, 57, 212 residence title 23, 25, 27 safety  177, 180, 185 41, 68, 150, 224 Salzburg  14, 17, 21, 104, 147, 160, 174  94, 107, 239 14, 17, 24, 28, 43, 44, 85,  120, 174 school 52, 170  28, 40, 90, 118, 177, 194, 197, 240, 245  52, 117, 143, 175, 180, 212, 214, 216 self-employment 35, 96 settlement status 34 shopping  66, 74 148, 221 20, 96, 190 signs  68, 79, 86, 179, 182 108, 175 sizes 60, 66

skiing 17, 38, 156 33, 41, 158, 163 smoking  43, 71, 125, 200 spouse club  35 Steyr  33, 117, 169 101, 133 41, 48, 52,  60, 84, 108, 133, 150, 180, 185, 194 symbols  68 76


table manners 108 95 tax  104, 153, 163, 178, 184  50, 66, 96, 109, 115, 177, 188, 240 Tourist Information  150, 166 37, 151, 209 traditions  45, 50 17, 31, 56, 74, 81, 93, 98,  100, 105, 198, 214, 221 train  154, 158, 168 41, 223


unemployment benefit unemployment insurance  UNESCO


vaccination 78, 158 veterinary certificate 82 Vienna  14, 39, 158, 174 37, 88 14, 20, 23,  31, 42, 44, 51, 98, 115, 159, 192, 221 visa  150 20, 36, 205, 212 Vorteilscard 155


Wachau 18, 41 waste separation 86 68, 257 weapons  205 65 63 wellness 162, 200 Wels 33, 117, 146, 169 101, 133, 139  48, 53, 60, 64, 76, 108, 130, 133, 145,  153, 174, 188, 194, 220 World Heritage 13, 16, 111, 174



173, 183 192 173, 189 16, 38

85 19, 76



G端ltig ab Dezember 2009

The volume »I understand« offers extensive information on »understanding« life in Upper Austria to help smooth the transition into everyday life. This volume contains helpful tips and information on shopping, mobility, and communication as well as information on culture in Upper Austria and the local way of life.

ISBN 978-3-200-01962-1


Teil 3 vom pocketguide

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