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GUIDE FOR REFERRING DHS CLIENTS TO A WORK AND LEARNING CENTRE This guide is designed to assist you to successfully refer appropriate clients to a Work and Learning Centre

How to screen your client for referral for assessment at a Work and Learning Centre (WLC) As busy professionals you come into contact with a range of DHS clients every day and you address their many issues, questions and requests. During these meetings you may identify that your client is interested in looking for work or training opportunities. Work and Learning Centres (WLCs) have been established to support DHS clients who may be thinking about entering/or re entering the workforce, or are interested in learning or training opportunities. If your client expresses a desire to obtain employment or undertake training to improve their skills, you can talk to them about the services available at their local Work and Learning Centre and show them the WLC brochure. If your client is interested then you can ask them to complete the Work and Learning Self Assessment Sheet. Step 1: Completing the Work and Learning Self Assessment Sheet (allow 30 minutes) Completing this form takes approximately 30 minutes so you might need to set an appointment with your client at a mutually convenient time. You can ask your client to provide you with their most recent CV too. This screening tool has been designed to give you a simple and effective way to understand whether your client is ready to begin the journey towards employment. As we know, timing is crucial, and your client needs to be able to commit to engaging with the WLC to achieve an employment or training outcome. It is suggested that the client completes the questions by themselves, but with your support. The amount of support will depend upon the client's literacy skills. As they are going through the form, you should be observing/listening to your client's responses, see if they identify and vocational goals as well as seeing what barriers (both personal and vocational) they have. The process will give you valuable insight into your client's motivation and job or training preferences and you will be able to make a decision on their readiness for referral. Step 2: Referring your client to a Work and Learning Centre Once you have your client's completed Self Assessment Sheet ring your nearest Work and Learning Centre (insert name and phone number of contact for the relevant site) to arrange a time and date for your client to attend their assessment appointment. Completed forms should be scanned, emailed or faxed to the WLC site for their review. Please ensure that you complete the "Your DHS Details" section on the top of the sheet so that the WLC can contact you with any questions they may have regarding the referral.

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An Appointment Slip is attached to fill in to give to your client. If you are unable to arrange a time and date directly with the WLC, please forward an email (insert email address of the relevant contact at the relevant site) and request that the WLC contact your client at a time that is convenient for them. The Work and Learning Centre will endeavor to meet with the client within 10 working days of receipt of the email. If the WLC is having difficulty connecting with the client they will contact you for support to arrange the appointment. Step 3: Feedback to you If your client is accepted by the WLC you will receive notification via email. If your client fails to attend the first appointment and the WLC is unable to contact them, you will receive email notification. If your client is assessed as not ready to participate in the WLC, you will receive notification of this via email. The WLC will provide you with written feedback on why the client has not been accepted and may provide suggestions on what is needed to support them. If at some point in the future you reassess them as being ready for WLC support, you can make another referral. Clients who are not suitable for WLCs If, after completing the 'referral for assessment form', you feel that your client is not yet ready for referral to the WLC service then you can reassess at a mutually agreed point in the future. You may need to discuss their non-vocational barriers and consider referring them to other relevant local service providers to assist them address these (eg: mental health services/family relationship services/financial counselling/Centrelink etc). Every client's journey is different. Choosing not to refer a client can provide a trigger for addressing other issues and for focusing on non-vocational barriers first. Importantly it also means your clients won't 'fall' at the first hurdle. Participation in a Work and Learning Centre is free and voluntary. Clients need to be able to commit to meeting with their Work and Learning Advisor regularly and be available and sufficiently capable to meet the commitments required to achieve their vocational goals.

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APPOINTMENT SLIP FOR ATTENDANCE AT A WORK AND LEARNING CENTRE Dear .................................................................. insert Client Name You have been referred to the Work and Learning Centre at ............................................ ................................................................................................................................................. insert address of the WLC here and you are requested to attend an appointment to meet with a Work and Learning Advisor to discuss your vocational directions and goals on: ............................................................................... insert day and date

at

...................................... insert time

Please allow one hour for this appointment. If you cannot attend for any reason, please call the above Centre on ............................................... to reschedule your appointment. Your DHS contact person is ........................................................ Contact number is ...................................................................

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Guide to referring DHS clients