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Scott Rees & Co Customer Charter Our promise to you •

Our customers have the right to access to justice and we will help you do just that

We promise to treat you fairly and with the respect you deserve

None of our customers will ever feel like a runner up – you are the most important person

We promise to give you clear and simple updates - not filled with the legal jargon

We promise to make every effort to complete all claims as quickly as possible

Our ‘Change for the better’ promise We want all our customers to leave us 100% happy with our service, so you will want to recommend us to you family, friends and colleagues, so… •

We will take on board any feedback you provide us with from our Client Feedback Survey (sent out to you once your case is successfully concluded) which will help to improve our service

If you feel at any point in the process of your case, that you are not happy with the service we are providing we want to hear about it. So please contact us Contact Us

What you can expect from our Solicitors

Our Solicitors will give 100% dedication to secure the full amount of compensation that your claim justifies

Our Solicitors will give you an estimated amount your claim could be worth as soon as they are able and how long it should take to settle

Our Solicitors will be in regular communication with you to ensure you are kept in the loop

Our Solicitors will provide understandable advice about your claim

Our Solicitors always act in your best interest

Our Solicitors always aim for quick resolution of all claims

If your claim cannot go ahead, our Solicitors will explain why and what, if any, the next steps will be

© Scott Rees & Co 2011 Tel: 0800 61 43 61 Fax: 01695 712 444 Email: info@scottrees.co.uk

Scott Rees & Co Solicitors Centaur House Gardiners Place Skelmersdale Lancashire WN8 9SP Tel: 01695 722 222 / 0800 61 43 61 Fax: 01695 733 333 Join, follow or connect with us today Facebook – Scott Rees & Co. Solicitors Twitter – scottreesandco LinkedIn – Scott Rees & Co


Customer Charter