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Contents


OCR Statement Page 3

Our People Page 5

Our Safety Page 8

Maintaining Our Roads Page 9

Bright Thinking, Smart Lighting Page 12

Maintaining Our Structures Page 13

Refurbishing Gantries for the M8 Page 16

Our Winter Service Page 17

Improving Our Network Appearance Page 20

Making Our Roads Safer Page 21

A75 Vehicle Activated Signage Page 24

Our Environment Page 25


Protecting Rare M8 Water Voles Page 28

Measuring Noise Attenuation Page 29

Our Communities Page 32

Pioneering Neatebox Technology Page 33

Our Customer Response Page 36

Managing Suicidal Conversations Page 37

Our Innovation Page 39

Our Responsible Financial Management Page 41

Our Delivery Page 43

Management, Monitoring & Reporting Page 45

Our Performance and Monitoring Indicators Page 46


Operating Company Representative’s Statement

Throughout yet another challenging year, Scotland TranServ continued to deliver ambitious programmes of work to maintain the trunk road infrastructure, while supporting the economic growth and development of South West Scotland. We combined the expertise of our parent companies, Balfour Beatty and Mouchel/WSP to deliver our extensive programme of work through our driving ambition to always do the right thing for our client, our colleagues and our customers. None of this would be possible without our key asset:

Our People Our dedicated and skilled employees are the driving force of our business. It is their hard work and dedication that ensures that Scotland TranServ continues to deliver a high quality performance. We have rewarded this drive and dedication with supported learning, career certification and internal promotions across our many departments during 2018/19. In all that we do, our number one priority remains:

Our Safety The safety of our employees and the motoring public remains of paramount importance to Scotland TranServ. While it is disappointing that we recorded two RIDDOR incidents during the year, the previous 17 months without a reportable incident must be recognised. Focus on safety did not waver throughout the year, with monthly meetings, innovative suggestions, sharing of safety alerts and interaction with the wider industry.

During 2018/19 we also worked with our operating company counterparts to highlight the issue of the abusive behaviour shown by a minority of drivers towards road workers. To equip our staff appropriately, safety training remained a focus with 864 inductions and 630 site safety inspections carried out during the year. We have enhanced our engagement with:

Our Customers and Communities Scotland TranServ worked with our communities to carefully plan our programme of works, where possible minimising the impact on commuters and businesses. Through early engagement with key stakeholders and the highly visible promotion of our projects, we kept road users up to date so that they could make informed decisions on their journey planning. With the support of Transport Scotland we continue to use a number of media platforms to promote our works. Throughout the year we again rose to the challenges in:

Our Delivery and Financial Management Driven by our sound financial management, Scotland TranServ continued to deliver on strict budgetary controls. During the course of the year, Transport Scotland increased our budget allocation to ÂŁ62.3 Million, an 18% increase over 2017/18 which in itself had been a record investment.


Successful delivery of this record budget was achieved by a fantastic team effort involving all of the various departments within Scotland TranServ. Delivery of this extensive programme of works was carried out without a reduction in performance in other key operational areas of delivery such as incident response and winter service. Actual spend in the various budget headings is detailed throughout the pages of this Annual Report. Last, but not least, we need to recognise:

Our Performance During 2018/19 our performance remained strong, with our overall contract Performance Indicator on target for the third consecutive year. This overall measure of performance is driven by nineteen individual and diverse indicators covering the whole gambit of aspects of the management and maintenance of the trunk road network, representing a high compliance with contractual requirements. We signed up to a Partnering Charter with Transport Scotland and PAG and achieved accreditation to ISO 44001, Collaborative Business Relationships, as we took collaboration to a new level to solve problems and improve the condition of the trunk road asset for Scotland PLC. These fantastic achievements would not have been possible without the continued outstanding efforts of our dedicated and professional team, which I am proud to lead.

Andy Fraser Operating Company Representative

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Our People High Quality & Diverse Workforce Through valuable training and a commitment to the further education and professional qualification of our 248 employees, Scotland TranServ continues to support the development of a high quality and diverse workforce. We remain committed to our employees, a focus that has helped us to attract 42 new employees over the last year, while retaining a talented workforce, whose specialist skills are highly sought after throughout our industry. This commitment has seen those with greatest drive and ambition rewarded through 15 internal promotions during 2018/19.

Developing Talent Scotland TranServ also continues to develop the best young talent in our industry, with the recruitment of 3 graduate engineers. Working to blend their academic studies with practical experience, we also recruited four summer interns. Many of their predecessors have remained part of our team as graduates and becoming fully qualified engineers.

Professional Training Across our depots in Ayr, Dumfries and Glasgow, five apprentices have invested their future careers in us. As a provider of quality training, we have delivered 9803 hours of professional training for our employees, a 59% increase on last year.

Investing in Careers Scotland TranServ also remains committed to advancing the careers of our employees through university and college day or block release, with 41 employees working towards qualifications ranging from SVQ to Honours and Masters degrees in the last year. A further eight employees are also being supported towards chartership through their professional bodies. Scotland TranServ continues to support our workforce with confidential information and counselling whenever required, through our Employee Assistance Programme.


248 Employees

15 Internal Promotions

9803 Hours of Training

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11 Mental Health First Aiders

630 Site Safety Inspections Delivered

17 Months Without a Reportable Incident


Our Safety Scotland TranServ treats the health and safety of road users and our workers with the utmost importance. Our fundamental belief is that we are all personally responsible for the safety of ourselves and our colleagues.

Safety Leadership There is absolutely no task, within our day-to-day work, that should not be completed without safety foremost in mind. We therefore demand absolute concentration on health and safety from all our employees and those that work alongside us. During 2018/19, Scotland TranServ completed a period of 17 months without a reportable incident, working more than 828,000 hours during this time. It is our aim to support a culture of commitment and collaboration, while demonstrating safety leadership at all levels. Our Making Safety Personal (MSP1) training has now been completed by 97% of employees, while 318 of our subcontractors have also undertaken the training. Scotland TranServ also delivered 864 health and safety inductions during 2018/19.

Our Safety Mission Our team, from our Operatives and Senior Managers, to our Joint Venture Board continue to drive a personal mission to continuously improve health and safety. During 2018/19 a total of 630 site safety inspections were delivered, almost a third of which were completed during nightshift operations.

Campaign for Safety We are working with our trunk road Operating Company counterparts across the country to raise awareness on the issue of Roadworker Safety, completing a study across our workforce, which identified that 77% of workers had received verbal abuse from drivers, 43% had objects thrown at them, while 17% had been physically abused as they went about their daily tasks. Altogether, 68% of workers had experienced a near miss with incursions into our workspace, with 112 such incidents recorded last year alone. Our teams look to new innovations, to make our working practices safer. During 2018/19 we were the first Operating Company to implement new high visibility signage on our TRISS and ISU vehicles. We have installed remote control gates on our work sites to address incursion levels, have fitted operatives with safety facemasks to tackle inhalation of fine particles and dust, and we continue to use motion sensitive wristbands to monitor vibration levels and limit health issues associated with vibrating hand tools.

Supporting Mental Health Initiatives Scotland TranServ also continues to support the mental health of all our employees through a number of awareness and training initiatives. Our frontline workers received innovative ‘Managing Suicidal Conversations’ training from Samaritans Scotland, to support them should they encounter vulnerable persons on our network. We now have 11 fully trained Mental Health First Aiders, and have enrolled 165 employees in our Start the Conversation training, raising awareness on early signs and what part we can all play to support our colleagues.

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Inspecting and Maintaining Our Roads Scotland TranServ continues to work to meet contractual obligations; and develop new and innovative methodology to address the defects identified on more than 600km of the South West Scotland trunk road network. Through an enhanced inspection and reporting model, our operatives are more effectively planning and repairing Category 1 defects, those which are identified as requiring urgent response. We must ensure inspections are completed on time and to the highest standards, meeting the expectations of both our client and our customers. Our performance in the delivery of such temporary and permanent repairs has increased year-on-year over the last three years. We recognise that while our delivery has consistently improved, there are still further opportunities for progression. Scotland TranServ listens to communities across the region, and works closely with Transport Scotland to identify those areas of the network most in need of investment. Working with local authorities, emergency services and key stakeholders, we are able to carefully plan these works to be delivered in as safe and efficient a manner as possible, while keeping disruption to a minimum. Our Traffic team is an integral part of the West of Scotland (WOSRAUC) and South West of Scotland (SWRAUC) Roads Authority and Utilities Committees, and keep both the Scottish Roadworks Register and Traffic Scotland’s Roadworks Module continuously updated, improving journey time reliability for drivers. Scotland TranServ works directly with the Office of the Scottish Road Works Commissioner to drive improvements and greater compliance across our areas of responsibility.

We continued to address a high number of carriageway defects, resulting from one of the harshest winters in recent years. Our re-prioritised delivery of resurfacing schemes continued at pace, with 45 essential maintenance projects completed. As such we delivered road surface improvements to approximately 43 kilometres of carriageway, a 21% increase on 2017/18. Scotland TranServ plays a principal role in managing planning applications adjacent to our network. These range from minor alterations to the construction of housing developments and shopping centres. We actively seek to promote our works in advance, using a number of broadcast and media channels to keep our customers informed, allowing them to plan their journeys accordingly, reduce disruption and ensure journey time reliability is maintained.


43km Road Resurfaced

45 Schemes Completed

21% Increase on 2017/18

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1261 Tonnes of Carbon Equivalent Saved

Annual Energy Saving Equivalent to Power 500 Homes

Replaced 1800 Lanterns on the M8


M8 LED: Bright Thinking, Smart Lighting On commencing the contract in 2013, Scotland TranServ began an audit of more than 1800 structures across the 636km South West Scotland network, ranging from high mast lighting and gantries to the Erskine Bridge and Kingston Bridge, the busiest urban river crossing in Europe. An extensive review of these assets concluded in the findings of a 2015 report identifying some 47% of M8 highmasts were reaching the end of their maintainable life, with many units over 50 years old.

Accident statistics are also encouraging with 23 ‘Dark’ accidents in 2016 falling 26% to 17 in 2017. Scotland TranServ will carry out a longer term study to establish more concrete trends. With the implementation of a further innovation in a Central Management System attached to MORLICS artificial intelligence control, TranServ predicts additional long-term savings could further increase from around 60% to over 70%.

It was important to Scotland TranServ to deliver long-term change in lighting our motorways, delivering an energy-efficient corridor that will benefit the longterm environment, improve safety and deliver extensive cost benefits to the public purse. To date this is delivering an annual energy saving of around 2,349,010 kWh. Based on an annual average household energy usage that’s enough of a saving to power approximately 500 homes. In carbon terms this is a saving of 1261 tonnes of CO2e on the previous HPS units - the equivalent to the carbon emissions of 232 cars. In replacing 61 ageing highmast towers with new units, we have recycled around 64 tonnes of steel. While the LED lanterns are perceptibly brighter, a further benefit is the reduction in light pollution, with a more downward directional illumination from the LED units, compared to the off-light from the HPS lanterns leading to ‘sky glow’. There is a significant reduction in maintenance burden, and when coupled with the energy saving in costs, this is understood to be around £25million over the lifetime of the lanterns. Reduced maintenance also means improved health and safety, with engineers requiring fewer visits onto the busy motorway to replace or repair lanterns. This is also less disruptive to motorists with fewer traffic management occasions required.

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Maintaining Our Structures Across South West Scotland, we manage and maintain more than 1500 structures, from motorway gantries and high mast lighting to the Erskine Bridge and the Kingston Bridge, one of Europe’s busiest urban river crossings, used by more than 100,000 drivers every day.

Kingston Bridge Improvements Our modernisation of the 50-years-old Kingston Bridge complex continued this year, with replacement of the Newton Street on ramp cope and parapet. Our works utilised robots to carefully demolish parts of the existing structure.

Innovative Erskine Bridge Access The introduction of an innovative manhole network on the Erskine Bridge significantly reduced the impact from our essential cable painting activities. Previous works required months of weekend lane closures on the busy crossing, however the introduction of these access hatches has minimised the need for such direct carriageway access, and consequently decreased disruption to motorists.

Refurbishing M8 Gantries Having identified a number of motorway gantries in need of replacement earlier in the contract, Scotland TranServ has now refurbished a total of 29 such structures along the M8 corridor. Many of these gantries are more than 40 years old and have never previously received refurbishment.

Supporting Our Economy Our Bridges team also worked alongside a Hollywood production team to support the shooting of a major movie franchise in Glasgow. While helping to facilitate the filming alongside Transport Scotland, the safety of motorists using the M8 was of paramount concern to all parties and a satisfactory solution was identified through extensive discussions.


29 Gantries Refurbished on M8

Kingston Bridge used by >100,000 drivers everyday

Manage and Maintain >1500 Structures

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240 Tonnes of Steel Saved

Removed, shotblasted & refurbished within 20m radius of original locale

70% Energy Saving Over Predecessors


M8 Gantry: A sign of the times On taking over the South West Scotland trunk road contract in April 2013, Scotland TranServ undertook a complete review of structures across the network. From that meticulous study, a report was produced for Transport Scotland, identifying the need to refurbish a total of 25 gantries along Scotland’s busiest motorway, the M8 through Glasgow. Some of these ageing gantries were identified to be more than 40-years-old. Many of them had never been removed for refurbishment and were in urgent need of repair. Due to Scotland’s challenging climate and uniform flat roof design of the original gantry structures water had pooled on the surface and seeped into the structure leading to corrosion over time, and creating operational issues. Scotland TranServ seized the opportunity to refurbish rather than repair the gantry structures, reducing wastage and lowering replacement costs. The latest LED technology was also considered and implemented. Because maintenance of these new LED lanterns is far less than their predecessors there are additional benefits not only in running and maintenance costs, but also in the health and safety of our workers, and reduced disruption to drivers with fewer trunk road closures required.

To maximise these benefits yet further, Scotland TranServ’s Structures team is implementing the addition of spiral staircases to these gantries. The staircases eradicate the need for closures or the use of ladders or MEWPs, again delivering health and safety, and reduced disruption benefits. With each gantry weighing between 7 and 14 tonnes, this amounts to an average total saving of 63 tonnes this year alone and 240 tonnes over the course of the programme – that’s the equivalent of nearly 20 Routemaster double decker buses. A further environmental benefit of these schemes is the close proximity of each link in the project chain with the gantries removed, shotblasted and refurbished within a 20 miles radius of their original locale. Refurbishing these structures, while maintaining traffic flow and reducing the impact on the tourism and retail economies was our ultimate consideration. Each structure was removed and replaced during weekend overnight closures, with maximum efficiency and minimal disruption to commuters and businesses.

A total of 12 gantries have been refurbished over the last 18 months, with the steelwork stripped back through shotblasting, new steel welded to replace corroded areas and the existing structure repainted. All old signage was removed and replaced with new energy efficient LED signs. These new signs are delivering a 70% energy saving over their predecessors.

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Our Winter Service Winter 2018/19 was less severe than that of the previous year (2017/18). While our teams were fully prepared for another severe occurrence, there was no repeat of the ‘Beast from the East’. This milder season has been reflected in our salt usage and the number of treatments and patrols carried out by our Winter Service team.

Winter Service Team The team, comprising 100 dedicated and highly experienced operatives completed 1267 treatments across the South West Scotland network, marking a 43% reduction on the extremes of the previous year. Combined with 575 patrols, the team covered enough miles to travel twice around the world.

Driving Down Salt Wastage Due to the less severe weather of 2018/19 our salt use was vastly reduced on the last 12 months. The 6657 tonnes of salt spread on our 600km trunk road network was around a third of that used during the harsh winter of 2017/18. Through the use of technology and working practices, we continually aim to drive down salt wastage whilst still delivering a high-quality, sustainable service. Scotland TranServ has been at the forefront of winter service innovation throughout the duration of the current contract. The use of route-based forecasting and GPS controlled spreading have allowed us to deliver a far sharper, more efficient winter service. This year we also trialled the use of an electric spreader, to further reduce our environmental impact.

Treatment Solutions We operate across 26 winter service routes, using a 70% salt to 30% brine solution to treat 22 of these routes. This pre-wet treatment uses less salt and therefore has less of an impact on the environment. A 100% brine treatment is also used on a number of our footways. Scotland TranServ also maintains the Erskine and Kingston Bridges, the Whitecart Viaduct and St James Interchange. In order to protect the integrity of these structures, they are treated with potassium acetate solution which is far less corrosive on steel and concrete structures.

Winter Duty Officers Our team of seven trained Winter Service Duty Officers monitor forthcoming and live weather fronts and manage the delivery of action plans continuously throughout the winter, providing a strategic overview to our service delivery.


575 Patrols

1262 Treatments

6657 Tonnes of Salt Used

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Cleaned 17km of Roadside Drains

Grass Verge cut equivalent to 7 x Area of Central Park

42,600 Traffic Signs Cleaned


Improving Our Network Appearance Scotland TranServ works collaboratively with local authorities across South West Scotland to ensure that our robust cyclic maintenance and inspection programmes are delivered and coordinated in parallel to their works, under a safe and efficient single road closure, where possible, keeping disruption to a minimum.

Cyclic Maintenance

We have been working alongside national charity, Keep Scotland Beautiful and our Operating Company counterparts to highlight this issue as part of the ‘Give Your Litter A Lift’ campaign. The charity reports that 96% of Scotland’s main roads and iconic routes are affected by people carelessly disposing of litter. Each month 50 tonnes of litter is lifted from Scotland’s roadsides*. *Keep Scotland Beautiful ‘Give Your Litter A Lift’ Campaign figures

Our duties include the cleaning of signs and drainage systems, the cutting of grass and the collection of motorway litter. Working alongside a number of councils across South West Scotland, during 2018/19 our activities included the cutting of 25,000,000m2 of grass verge, which is more than seven times the size of Central Park in New York. Further duties included the cleaning of 42,600 traffic signs, posts and markers. Our teams lifted 5,742 manhole covers, emptied over 26,000 gullies and cleaned more than 17km of roadside drains.

Collecting Discarded Litter On average over the last five years, Scotland TranServ operatives have annually lifted around 7400 bags of litter, carelessly discarded on our motorways and slip roads. While it is the minority of drivers who disregard our environment, they still needlessly place our workers in very dangerous situations, picking up litter at the side of some of the country’s busiest roads as cars and trucks hurtle past, in close proximity. This maintenance task often requires lane closures, disrupting traffic and impacting on road users.

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Making Our Roads Safer Scotland TranServ’s Strategic Road Safety (SRS) team continues to work alongside Transport Scotland and our specialist supply chain to identify issues across our network and develop innovative solutions that deliver real results and save real lives. During 2018/19 we delivered £1.65million of construction to help address the casualty risk on our network. Working with diverse communities we have designed, developed and installed a number of solutions to long-term road safety issues. Having identified, through Transport Scotland’s Annual Road Safety Report, that roundabouts present a greater than average accident risk, we developed a pilot programme to make three of our A77 and A75 roundabouts ‘passively safe’, removing potential collision risks such as lighting columns, sign posts, bollards and large trees.

A701 Close Follow The team has taken elements of the successful Vehicle Activated Signage project, which has helped to reduce HGV accidents by 31% and vehicle average speeds by 12.5% on the A75, to address the ‘close follow’ issue that is prevalent on the A701 and wider trunk road network. Tailgating drivers are identified by traffic loops inducted into the road surface, and warned using intelligent digital signs posted 120m along the carriageway.

Neatebox Scotland TranServ continues to work alongside innovative Bluetooth developer, Neatebox to improve accessibility for mobility and visually impaired pedestrians. The company’s ‘Button’ app and enabled trunk road crossings are now helping communities in Largs, Locharbriggs and West Kilbride. Working with the local primary school, specialist dual response crossings have been installed at Henrietta Street in Girvan, providing groups of pupils with an extended duration when crossing this busy trunk road.

Road Safety Results Over the course of the last five years, our SRS team has contributed to a 9% reduction in the number of collisions on the South West network, fatal accidents have fallen by 25% and serious accidents also reflect a 4% reduction. We continuously strive to meet and exceed challenging targets set by the Scottish Government under its Road Safety Framework to 2020.

Winning Awards This year the team were rewarded for their outstanding work with a prestigious Prince Michael International Road Safety Award, a Scottish Transport Award and a Scottish Diversity Award. They were also Highly Commended in the John Smart Road Safety Award from the Chartered Institute of Highways and Transportation.


Delivered ÂŁ1.65m to Help Address Casualty Risk

8 Close Follow Signs Installed

Winners of 3 National Awards

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5% Drop in A75 HGV Speeds

31% Drop in A75 HGV Accident Rates

12.5% Drop in A75 Vehicle Average Speeds


A75: Bespoke Vehicle Activated Signage Scotland TranServ’s innovative Vehicle Activated Signage solution is helping to reduce injuries and save lives on the busy A75. Working in unison with Transport Scotland, our Road Safety team identified an alarming trend in Killed and Serious Injured (KSI) accident statistics from detailed interrogation of the Annual Moving Cursor Programme (MCP), one of the baselines for the Annual Road Safety Review, identifying locations with three or more personal injury accidents over the preceding 3 year period. This is one of the foundations, prioritising investment in accident prevention schemes and safety improvements on our network.

vehicle in 7 out of 10 accidents. Using data from STATS 19 on Transport Scotland’s Integrated Road Information System programme, Scotland TranServ’s Strategic Road Safety Team identified HGV speed as the predominant accident causation factor.

The A75 was identified to have a KSI accident rate 1.5 times higher (21%) than the trunk road average for South West Scotland (14%). On further investigation prevalence for accidents involving HGVs was identified. The route is the main link for inbound freight from Ireland into Scotland and Northern England and subsequently has higher than average heavy goods traffic:

Accidents are down. Since installation, the VAS solution is delivering an impact on speed reduction and accident rates. Against findings of the previous two years there is a marked decline in accidents, from 32 prior to installation in 2015 to 22 post-implementation. That marks a 31% drop in HGV accident rates since the implementation of our Vehicle Activated Signage solution.

• The average for this type of vehicle on Scottish roads is 2.84% • The average for this class of vehicle on non-built up roads is slightly under 5% • On the A75, 30.8% of all accidents involve an HGV • Evidence therefore suggests that HGV related accidents on the A75 are SIX TIMES the national average for this road-type.

There has been a marked reduction in HGV speeds on the A75, with an overall drop of 5%. A further positive outcome from the implementation of the VAS system is the reduction of All Vehicle average speeds of 6.3mph, a 12.5% reduction.

A bespoke traffic classifier device was developed, identifying relevant class of vehicles by axle length, integrating with the Vehicle Activated Sign (VAS). The system receives information via inductive traffic loops sunk into the carriageway approximately 100m from VAS on both approaches.

While this analysis indicates HGVs are over-represented, it was necessary to analyse a decade’s worth of data to most clearly identify contributing factors. From the 2006-2015 study it was identified that in over half of accidents involving an HGV, the HGV was found to be blameworthy, with final 2015 stats showing the HGV was the blameworthy

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Our Environment Scotland TranServ realises that our daily activities have potential to impact on the environment, our special flora and fauna, and the unique habitats that prevail alongside our network of motorways and trunk roads. All our employees, contractors and suppliers are encouraged to do the right thing, and respect the sensitive environments in which we work. In consultation and collaboration with statutory authorities, we ensure that our work complies with regulations, delivers benefits and above all, prevents harm. This is the foundation of our commitment to sustainability and the environment. Our Environment and Sustainability (E&S) team is working at the forefront of trunk road management to deliver a programme of innovative monitoring and study, progressive implementation and ecological action:

Otter Ledge Addition of a wildlife ledge to provide improved otter passage on the A78 culvert at Skelmorlie Water. This is the first action arising from extensive investigation into otter vehicle collisions in the area. It is hoped that this will encourage otters away from the road during high water levels by removing the effort involved in swimming against the flow.

A76 Glaisnock Water Fish Pass A former 30-year obstacle to fish migration was lifted by bespoke design and construction of a fish pass. This will assist trout, salmon and eel to migrate upstream to utilise the favourable habitats present.

Water Voles on the M8 In conjunction with key stakeholders the Glasgow Water Vole Ambassador, Seven Lochs Wetland Park, Scottish Natural Heritage and Amey, we continue working to safeguard the water voles of the M8. We recognise the importance of the M8 verges as part of the wider population in the east of Glasgow and are currently harmonising our grass cutting regime for species conservation.

LED Replacement Programme Over 1800 of the M8’s orange HPS lanterns have now been replaced by modern LED alternatives delivering an annual energy saving of around 2,349,010(kWh). In carbon terms this is a saving of 1261 tonnes of CO2e on their predecessors. A further benefit from this more downward directional illumination is the reduction in light pollution, or ‘sky glow’. In replacing 61 highmast towers we also recycled around 64 tonnes of steel.

M8 Gantry Replacement Programme Scotland TranServ has now refurbished a total of 29 gantries along the M8 corridor. Refurbishing, rather than replacing, amounts to an average total saving in steel of 435 tonnes. New LED backlit signage also provides an energy saving of up to 60% on their predecessors. Each unit was stripped back, shot blasted, welded and repainted within a 20 mile radius of its original locale, by small to medium sized local businesses, providing a further sustainability benefit of the project.


Noise Attenuation Study In collaboration with Transport Scotland, our E&S team is in year two of a long term study to assess and quantify the noise attenuation properties of TS2010 road surfacing, with a specific focus on its performance over time. This study aims to span multiple years, with a report being produced annually detailing progress and success of this noise reduction method. This work will provide evidence to advise future improvement of the specification and implementation of the surfacing specification. This innovative work is being included as a case study within the Transportation Noise Action Plan 2019 to 2023.

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M8: Protecting Rare Fossorial Water Voles An extremely rare population of fossorial water voles has been identified living in the artificial embankment of one of Glasgow’s busiest out-of-town shopping centres, just feet away from the constant thrum of the UK’s second busiest motorway, where over 100,000 vehicles pass every day. Scotland TranServ takes extremely seriously, the balance of managing our stewardship of this significant habitat and associated ecology, with necessary maintenance on the trunk road verge.

The knowledge gained from this water vole impact study is not only assisting Transport Scotland and Scotland TranServ in the planning of future works, but has also delivered the evidence necessary to support the preparation of long-term water vole protection strategies and a revision of environmental policy, at a national level. This has identified that our motorways and trunk roads, with minimal direct human interaction, can support the development of utopic habitat corridors where rare species can thrive.

UK water vole experts have described the discovery of this extensive population, living a subterranean existence, unconnected with water, in the verges of the M8, as truly remarkable. While common in many other European countries, their existence in the British Isles has been confined to a few inlets in the Sound of Jura, and while they were widely recorded in Roman and Medieval times, it is not currently known whether they exist in any greater abundance than those sporadic populations living adjacent to the M8, where the motorway construction 50 years ago almost entirely covered the redundant Monklands Canal.

The data gathered by our E&S team over a two year period is ultimately building towards a clearer gradation of disturbance and is assisting policy holders in making more informed licencing decisions. This will help to shape future policy and procedure for all construction and maintenance activities across the trunk road network.

Scotland TranServ’s Environment & Sustainability Team (E&S), with funding from the Transport Scotland Innovation Fund, has undertaken an investigation into the potential disturbance of this water vole population by common maintenance activities such as grass cutting and light construction. The behaviour of water voles in response to these activities was monitored and demonstrated their ties to certain locations within their habitat as well as a strong ability to recolonize following disturbance.

What this study has identified is that humans are perhaps not as detrimental as initially suspected on such habitats and their dwellers. Rather, they play the role of ‘keystone species’ around which urban wildlife has adapted. Conservation efforts will look to focus on managing future disturbance levels, contributing towards valuable and scientific-driven policies which ensure that urban species continue to thrive in such fragile environments adjacent to our trunk roads, and that we have a far greater understanding of the impact our trunk road maintenance activities have on these unique habitats.

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TS2010: Assessing Noise Attenuation Impacts It is recognised by the World Health Organisation that “Traffic noise alone is harmful to the health of almost every third person in the WHO European Region”. Excessive noise interferes with people’s daily activities and their health resulting in wide ranging physical and psychological effects. The impact of disturbed sleep is of particular concern with “one in five Europeans regularly exposed to sound levels at night that could significantly damage health”. In support of these findings the Scottish Government’s transport vision is for a “transport system that meets everyone’s needs, respects our environment and contributes to health, wellbeing and sustainable economic growth. Noise management is a key component in protecting our environment”. One trunk road maintenance action towards reducing noise is use of a low noise road surfacing. The preferred specification in Scotland is TS2010. This specification is noted as reducing road traffic noise levels, however limited studies have been undertaken to quantify this reduction or how the noise attenuation properties change over time as the material ages and deteriorates. Scotland TranServ, in conjunction with funding from Transport Scotland’s Innovation Fund, is in year two of a long term study to assess and quantify the noise attenuation properties of TS2010 road surfacing, with a specific focus on its performance over time. This study aims to span multiple years, with a report being produced annually detailing progress and success of this noise reduction method.

This work will provide evidence to advise future improvement of the specification and implementation of the surfacing specification. The innovative work of our Environment and Sustainability team is being included as a case study within the Transportation Noise Action Plan 2019 to 2023.


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2.8 million Tweet Impressions

8.4 million Website Hits

11,821 Twitter Followers


Our Communities Scotland TranServ continues to deliver a bespoke blend of traditional and cutting edge digital communications to engage with our communities and keep them fully informed on the potential impact and wider benefits of our forthcoming works. We continue to work in close collaboration with Traffic Scotland and regional broadcasters to promote our programme to drivers across South West Scotland. During 2018/19 we issued 9731 tweets, an increase of 6% over 2017/18. Our following has increased by 34% during the last year to 11,540, while we recorded 28.5 million tweet impressions. Our website, which was developed in-house, continues to grow, with over 8.4 million hits, marking a 49% year-on-year increase. We engaged with communities across our network, supporting 14 local charities and engaging in three Marine Conservation Society beach cleans. As part of our Name-A-Gritter programme we enlisted the support of 10 schools to come up with innovative names for some of our spreaders, which the public can follow on Transport Scotland’s popular Gritter Tracker website.

Scotland TranServ has witnessed a sharp 47% increase in the volume of enquiries from MSPs and MPs, while enquiries from local authority members fell slightly. There was also a 28% decrease in enquires from the public. Our work in responding to requests under the Freedom of Information (Scotland) Act 2002 increased by 20% to a total of 71 responses on behalf of Transport Scotland. We work closely with local authorities, emergency services and key stakeholders across South West Scotland to consult and carefully plan our works. Scotland TranServ participated in 48 Local Authority and Police Liaison meetings to ensure we collectively maintained journey time reliability for drivers across the region, particularly in the organisation of major local events including the Scottish International Airshow.

Scotland TranServ’s Communications team has also created an interactive Project Map, held on our website, which keeps key stakeholders informed and updated on forthcoming resurfacing works and bridges improvement schemes. Across our departments, Scotland TranServ’s efforts received numerous awards during 2018/19. Our teams received a total of five national awards including Scottish Transport Awards, a Highways Award, a Scottish Diversity Award and the prestigious Prince Michael International Road Safety Award for our Strategic Road Safety team.

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A 7 8 : P i o n e e r i n g N e a t e b o x Te c h n o l o g y Scotland TranServ’s Strategic Road Safety team has been working alongside former Guide Dog Trainer, Gavin Neate to develop his innovative Neatebox app and Bluetooth technology. Through nearly 20 years of experience working with the visually and mobility impaired community, Gavin identified issues with the location and operation of pedestrian crossings. In the UK it is estimated that by 2020 the number of people with sight loss will rise to over 2.2million, and nearly 4million by 2050. The economic impact of UK sight loss is estimated at £28Billion. It costs NHS Scotland £127million annually, 3% of its total budget. In the UK, our population is ageing, and there are 11.8million people aged 65 and over, with 79% of people aged over 64 now living with sight loss. Statistics show that more than half of those aged over 55 own a smart phone, more than doubling since 2012. Crunching these numbers together comes up with only one possible outcome: that increasing smart phone use, app development and other disruptive technologies will play a major part in assisting the UK’s ageing, visually and mobility impaired communities. Gavin Neate has therefore developed an innovative app and Bluetooth controller unit that allows users to activate crossings simply by using the app. The device was tested at the Rehabilitation International World Congress in Edinburgh in 2016. Scotland TranServ quickly adopted the technology and in a world first, implemented it on five out of six crossings in the Ayrshire resort of Largs.

Scotland TranServ’s Strategic Road Safety team has been working with a nursery and primary school in the town to develop a new pedestrian crossing to improve the safety of young families. Installing the new crossing provided the opportunity for Scotland TranServ to implement a pilot programme on behalf of Transport Scotland. Demographically, Largs has an older population and is within reach of Scotland’s more densely populated central belt, for a wider uptake of the app. Applications have now exceeded 2000. Scotland TranServ and Transport Scotland are working with Neatebox to enhance the lives of thousands of mobility and visually impaired people across South West Scotland to improve access to services, society and employability.


Exceeded 2000 Applications

Piloted on 5/6 Crossings in Largs

Developed in Consultation with the Community

34


Picked up 1,271 Larger Obstructions

145,0859 miles covered

Assisted Police on 845 Occassions


Our Customer Response Awarded Scotland’s Transport Team of the Year 2018, our Incident Response team has continued to work on the frontline across our network. Directed by our Network Control Centre in Polmadie, they are often the first responders as events unfold. Our Trunk Road Incident Support Service (TRISS) work with emergency services on the motorway network around Glasgow, while our Incident Support Units (ISU) assist on the wider Scotland TranServ network.

Monitoring Our Network Our Control Room Duty Officers provide 24/7 surveillance of more than 600km of trunk road across South West Scotland, continually monitoring 90 cameras, handling Police Scotland requests and radio calls, while working alongside Traffic Scotland to keep Scotland’s busiest trunk roads and bridges moving. During 2018/19 they responded to 12,531 incidents.

Supporting the Environment TRISS has worked strategically to drive down any potential impact their activities might have on the environment, while maintaining the highest of standards. Mileage covered by the two specialist vehicles has been strategically reduced year-on-year, with the team covering 145,089 miles during 2018/19, marking a 34% decrease over the last five years. They also support colleagues within our cyclic maintenance department, collecting 1,271 larger obstructions from the carriageway including beds, bumpers and bouncy castles.

TRISS Support Working alongside Police Scotland, our TRISS and ISU teams assisted officers on 845 occasions during the last 12 months. As part of their wider efforts, they attended 5,306 incidents. TRISS helped 2,808 stranded motorists as part of their wider Incident Response role to improve safety and journey time reliability, reducing disruption across South West Scotland’s trunk road network. Our TRISS and ISU teams were also the first trunk road workers in Scotland to receive innovative ‘Managing Suicidal Conversations’ training from Samaritans Scotland. This was identified as an issue by our Strategic Road Safety team, who worked alongside Transport Scotland to establish a training programme for those frontline workers who may encounter vulnerable individuals in need of assistance. This is consistent with our commitment to support the mental health needs of all employees and those whom we encounter as part of our everyday activities.

Winter Service Duty Officers While winter has been less severe this year, our Control Room staff continued their round the clock role as Winter Service Duty Officers. With seven of the team fully trained through the Institute of Highways Engineers (IHE), they maintain a constant vigil of the trunk road conditions and forthcoming weather warnings.

36


Tr a i n i n g : M a n a g i n g S u i c i d a l C o n v e r s a t i o n s Through extensive review of high level accident data from Transport Scotland’s Integrated Roads Information System (IRIS) and Annual Moving Cursor report, Scotland TranServ’s Strategic Road Safety team extracted information on a trend of unexplained accident data. Where no mechanical, engineering or obvious medical cause could be identified for an accident on our trunk road, an explanation of drivers using their vehicles to take their own lives was one of the only logical conclusions. Further issues had also been identified with the use of our trunk road structures to commit suicide. On numerous occasions, our frontline operatives had been on the scene as people attempted to take their own lives. In support of our employees, it was decided to provide training to equip them with the necessary skills to manage such situations and potentially engage with such individuals to provide some comfort and perhaps dissuade them from these drastic actions. The lasting mental health impacts on our own employees was also greatly considered through the development of this training. Our Strategic Road Safety team discussed the issues with Samaritans Scotland, and identified expert training provided by the organisation. As well as our own frontline employees, a number of other relevant organisations were also invited to participate in the two day course.


38


Our Future With the support of Transport Scotland, we continue to drive innovative new practices in the maintenance of our trunk roads and structures, our management of the environment, the implementation of pioneering road safety initiatives and the delivery of our sound financial and quality performance. Being part of a joint venture partnership with two global construction and design businesses also allows us to implement new working methods and identify new plant, outwith our core functions, which can be adapted and adopted for use on Scotland’s trunk road network. Scotland TranServ’s Innovation Forum continues to provide a platform for the fostering of such ideas and nurtures them through to fruition with the support of Transport Scotland funding. During 2018/19 the forum identified and delivered multiple ideas generated by our employees including:

Managing Suicidal Conversations Working with Samaritans Scotland on a bespoke programme to provide frontline workers with adequate skills to engage with vulnerable persons identified on our network. Workshops also provided workers witnessing such tragedies with training to better manage the potential long-term impacts on their own mental health.

IIlluminated Vehicle Panels Following two rear end shunt incidents involving stationary TRISS units, an inventive approach to make these already clearly marked vehicles as visible as possible in all weather and light conditions. Working directly with FHOSS, we supported the innovative development of self-illuminating rear panels.

Defibrillators Noise Attenuation Impacts A long term study to assess and quantify noise attenuation properties of TS2010 road surfacing, with a specific focus on performance over time, this study aims to span multiple years, with a report produced annually detailing progress and success of this noise reduction method. This work will provide evidence to advise future improvement and implementation of the surfacing specification.

Following installation in our offices and depots, this potentially life-saving equipment has been installed in our TRISS and ISU vehicles. Often our front-line teams are first attenders at incidents where drivers have heart attacks behind the wheel. These simple units can prove the difference between life and death, before paramedics arrive.

Electric Vehicle Recharging Points Scotland TranServ has installed four electric vehicle recharging points for employees and guests at our Polmadie office. Not only does this provide opportunities for employees, it also prepares us for the potential addition of electric vehicles to our fleet in years to come.

40


Our Responsible Financial Management Scotland TranServ continues to deliver on strict budgetary controls, driven by our sound financial management and using Transport Scotland’s Integrated Roads Information System (IRIS). Our initial budget reflected an increase on the like-for-like investment over the previous year. During the course of 2018/19 Transport Scotland also significantly increased the initial budget allocation of £44.5million up to £62.2million. This additional investment allowed for increased spending on Structural Maintenance (+33%), Routine Maintenance (+15%) and Bridges (+12%) plus an almost fourfold increase (+388%) on Minor Improvements including our continuing LED lighting and vehicle restraint barrier replacement schemes. A route-by-route chart of our total investment is provided over leaf. In accordance with contractual requirements our draft one and three year maintenance programmes were submitted in August 2018 and our detailed one year programme submitted in November 2018, with spend profiled in accordance with Scottish Ministers’ budgetary levels. Throughout 2018/19 we have continued to report our financial performance through Transport Scotland’s IRIS platform. All monthly reports have been submitted timeously to Transport Scotland and the Performance Audit Group. In ensuring that the 2018/19 available budget was fully expended, Scotland TranServ balanced all budgetary revisions to meet pre-identified allocations across multiple funded streams. As such, 100% spend of our revised budget allocation was achieved across all budget areas at financial year-end.


M8 (30%) A75/A751 (12%) A78 (12%) A77 (10%) A76 (10%) M898/A898 (7%) A701 (4%) M74 (3%) A82 (3%) A8 (3%) A737 (3%) A725 (2%) A726 (1%) A738 (0%)

42


Our Delivery Routine Maintenance Programme With an £18.6million budget for routine maintenance, we were able to deliver improvements to the South West Scotland trunk road network. This funding allowed around £2.5million spending on additional surface patching schemes compared to 2017/18 and an 8% increased spend across maintenance of the remaining ancillary assets.

Structural Maintenance Programme During 2018/19 we delivered 50 structural maintenance schemes. The final budget of £14million showed a slight increase on that of the previous year, with additional spend of 1.5%.

Minor Improvement Programme Our Minor Improvement programme received a significant budget increase of 260% over the previous year. Our main focus continued to be the replacement of motorway barriers on the M8, where 42km of barrier has now been replaced over the last 5 years. These works also extended to the M74 and M77 during 2018/19. Our programme of energy saving lantern replacement (LED) continued with orange sodium lanterns replaced on the A725, A737, A76, A77 A78, A8 and A82. Investigation, design and preparatory works were carried out for the upcoming works at A76 Enterkinfoot landslip, with the programme of remedial works scheduled to start during summer 2019.

Strategic Road Safety Programme

Bridges Programme Our Bridges team delivered an 8.5% increase in expenditure over the previous year, spending £15million on the improvement of assets across the network. The M8 Gantry refurbishment programme continued, with 29 such structures now completed. Similar investment was delivered in large waterproofing schemes on the A82 and M8 Junction 30. Access improvement works were also undertaken along the A78 at Warrix and South Annan. Meanwhile, the M8 Kingston Bridge saw the team complete Newton Street On Ramp & North Approaches Parapet refurbishments as well as bridge joint replacements. The A898 Erskine Bridge also received investment in pier and abutment works, cable painting, cantilever tip strengthening and deck weld remedials. Further inspection and maintenance of access equipment was also carried out.

Expenditure of £2million was used to try to address the casualty risk on our trunk roads. There were a number of speed calming measures such as traffic and speed management signs, including vehicle activated signs, and specialist road marking introduced across the South West network.

Third Party Claims & Damage to Crown Property Scotland TranServ makes every effort to manage and progress the resolution of Third Party Claims in as timely and efficient a manner as possible. We remain committed to the identification of Damage to Crown Property and the recovery of associated costs from those responsible wherever possible.  


£16.1m

£10.5m

£13.3m

£2.49m

£3.46m

£1.56m

£18.6m

£13.96m

£14.86m

Routine Maintenance

Structural Maintenance

Bridges

£2.63m

£2m

£44.5m

£10.18m

£0m

£17.7m

£12.8m

£2m

£62.2m

Minor Improvements

Strategic Road Safety

Initial Budget

Notified Changes

Total Final Budget

44


Management, Monitoring and Reporting Scotland TranServ’s Integrated Management System (IMS) continues to demonstrate improvement whilst remaining in compliance with the International Integrated Management Systems Standards of BS-EN-ISO 9001 (2015), BS-EN-ISO 14001 (2015) and BS-OHSAS 18001. During the year we had a number of notable achievements: • We extended our portfolio of works undertaken in compliance with National Highways Sector Schemes to include three new areas, NHSS 7 (the application of road markings & studs), NHSS 23 (the small scale repair of pavements) and NHSS 30 (the installation maintenance and repair of modular paving), in addition to the existing nine, NHSS2A, NHSS 2B and 5B, NHSS 8, NHSS 10B, NHSS 12A/B, NHSS 12C, NHSS 12D and NHSS 18. • Our parent company Integrated Business Management System includes certification in respect of PAS 1192-2:2013 Information Management for construction projects using Building Information Modelling (BIM Level 2), as a Tier 1 Lead Designer and Lead Contractor for construction and design management, which has expanded to extend BIM application at Scotland TranServ for structural and cyclic maintenance activities. BIM Field combines mobile technology at the point of use with cloudbased collaboration and reporting to provide meaningful management information that improves the quality and safety of our operations.

• Scotland TranServ implemented ISO 44001 to support the Partnering Charter signed in June 2018 with Transport Scotland and the Performance Audit Group (PAG). Since then we have become the first contract in Scotland included under the BSI certified Collaborative Business Relationship Management System maintained by our parent company. We continue to develop a Joint Relationship Management Plan and associated arrangements in agreement with Transport Scotland and PAG. During 2018/19, our overarching Key Performance Indicator (PI00) remained on target for the third year in a row, with many of our individual performance indicators on or above target, or showing an improvement on the previous year. Five Notices of Non Conformance (NNC) were issued by PAG, all of which were actioned with four closed during the period. The remaining item required PAG approval which was forthcoming after the year end. Eight Remedial Notices (RN) were raised with two closed off during the period, together with one of three RN remaining open from previous years. As a result eight RN remained open and under action, mostly due to these being received at the end of the reporting period. During the period, Scotland TranServ had three audit certification visits from DNV GL, BSI and an internal parent company audit, none of which identified any significant areas of concern with our IMS. PAG also audited our management systems, identifying no findings for the sixth year in a row. Full details of the Performance Indicators and Monitoring Indicators are presented over the following pages.


Our Performance & Monitoring Indicators

46


AFR

% Return Target (0)

PI 02 - Accident Frequency Rate

Target (95%) % Return

5 Mar-19

Feb-19

0

Mar-19

90% Jan-19

0.1

Feb-19

91%

Dec-18

0.2

Jan-19

92%

Nov-18

0.3

Dec-18

93%

Oct-18

0.4

Nov-18

94%

Sep-18

0.5

Oct-18

95%

Aug-18

0.6

Sep-18

96%

Jul-18

0.7

Aug-18

97%

Jun-18

0.8

Jul-18

98%

May-18

0.9

Jun-18

Apr-18

99%

May-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

100%

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Target (95%)

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

PI 00 - Overall Performance 1

PI 01 - RIDDOR Rate

RIDDOR

PI 03 - Cat 1 Defects 100%

4.5 99%

4 98%

3.5 97%

3 96%

2.5 95%

2 94%

1.5 93%

1 92%

0.5 91%

0 90%


PI 04 - Incident Response

PI 05 - Safety Inspections and Patrols

100%

100%

99%

99%

98%

98%

97%

97%

96%

96% 95%

95%

94%

94%

Target (95%)

93%

% Return

Target (100%)

PI 06 - Detailed Inspections

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

90% Jul-18

90% Jun-18

91% May-18

92%

91%

Apr-18

92%

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

93%

%Return

PI 07 - Cyclic Maintenance

% Return

Target (95%)

Target (95%)

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

70% Apr-18

70% Mar-19

75%

Feb-19

75%

Jan-19

80%

Dec-18

80%

Nov-18

85%

Oct-18

85%

Sep-18

90%

Aug-18

90%

Jul-18

95%

Jun-18

95%

May-18

100%

Apr-18

100%

% Return

48


Target (95%)

PI 09 - Structures General Inspections

93%

93%

92%

92%

91%

91%

90%

90%

% Return

% Return

PI 10 - Structures Cyclic Maintenance

Mar-19

94%

Feb-19

95%

94%

Jan-19

95%

Dec-18

96%

Nov-18

96%

Oct-18

97%

Sep-18

98%

97%

Aug-18

98%

Jul-18

99%

Jun-18

99%

May-18

100%

Apr-18

100%

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

PI 08 - Structures Principal Inspections

Target (95%)

PI 11 - Winter Service Treatments 100% 100%

99% 98%

95%

97% 90%

96% 95%

85%

94% 80%

93% 92%

75% 91%

Target (95%)

% Return

Target (98%)

% Return

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

90% Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

70%


PI 13 - Works Contract Cost Estimates

PI 12 - Actual Spend Against Profile

100%

100%

98% 95%

96% 94%

90%

92% 90%

85%

88% 80%

86% 84%

75%

82% 80%

Target (95%)

Target (95%)

% Return

PI 14 - Works Contract Out Turn Cost

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

70%

% Return

PI 15 - NCRs Closed within Timescales

106%

100%

104%

99%

102%

98% 97%

100%

96%

98%

95%

96%

94% 93%

94%

92%

92%

% Return

Target (95%)

Target (105%)

Target (95%)

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

90% Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

90%

91%

% Return

50


PI 16 - Compliance with Reporting Schedule

PI 17 - Planning Applications 100% 100%

99%

99%

98%

98%

97%

97%

96%

96%

95%

95%

94%

94%

93%

% Return

Target (100%)

100% 99% 98% 97% 96% 95% 94% 93% 92% 91%

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

90%

% Return

% Return

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Target (100%)

PI 18 - Communications Response

Target (100%)

Sep-18

90% Aug-18

90%

Jul-18

91%

Jun-18

91% May-18

92%

Apr-18

92%

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

93%


MI 02 - Network Availability

MI 01 - Well Lit Network 100%

0.0350

99% 0.0300

98%

96%

0.0200

95% 0.0150

94% 93%

Kilometre Hours

0.0250

97%

0.0100

92% 0.0050

91%

0.0000

MI 03 - Traffic Disruption Un-Programmed Works

Mar-19

1,400,000

70.00%

1,200,000

60.00% 50.00% 40.00% 30.00%

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

0.00% Sep-18

0 Aug-18

10.00%

Jul-18

200,000

Jun-18

20.00%

May-18

400,000

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Feb-19

80.00%

Kilometre Hours

90.00%

1,600,000

600,000

Jun-18

Jan-19

100.00% 1,800,000

800,000

May-18

Dec-18

MI 04 - Orders Against Budget

1,000,000

Apr-18

Nov-18

Return

% Return

Return

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

90%

% Return

52


% Return Return Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

15%

13%

11%

9%

7%

5%

3%

1%

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

0.60%

0.40%

6.00

5.00

4.00

3.00

2.00

1.00

0.00

Days Lost

% Return

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

MI 09 - Staff Turnover

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

MI 07 - Disputed Items in the Statement MI 08 - OIs Completed on Target

1.00% 100%

95%

0.80% 90%

85%

80%

0.20% 75%

0.00% 70%

% Return

MI 10 - Sickness Absence 10.00

9.00

8.00

7.00


% Return Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

49.00 44.00

48.00 43.00

47.00 42.00

46.00 41.00

40.00

44.00 39.00

43.00 38.00

42.00 37.00

41.00 36.00

40.00 35.00

100%

95%

90% 9

8

85% 7

6

5

80% 4

75% 3

70%

Hours

MI 12 - Training

Open Remedial Notices

Return

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Hours

50.00

Aug-18

Jul-18

Jun-18

MI 13 - ORI / HAZ Response

May-18

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

45.00

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

MI 11 - Working Hours 45.00

Return

MI 14 - Open Remedial Notices 12

11

10

2

1

0

Return

54


MI 16 - Collaboration

£0

Return

Nov-18

Mar-19

£0 Feb-19

£50,000

Jan-19

£50,000

Dec-18

£100,000

Oct-18

£100,000

Sep-18

£150,000

Aug-18

£150,000

Jul-18

£200,000

Jun-18

£200,000

May-18

£250,000

Apr-18

£250,000

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

MI 15 - Innovation

Return

MI 17 - Sustainability, Reuse, Recycle and Renew

MI 18 - Sustainability Waste Generation and Management 100% 14%

99%

12%

98% 97%

10%

96% 8%

95%

6%

94% 93%

4%

92% 2%

91%

% Return

% Return

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

90% Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

0%


Return Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

3000.00

Jun-18

May-18

Tonnes

1500.00

Apr-18

Mar-19

Feb-19

Jan-19

Dec-18

Nov-18

Oct-18

Sep-18

Aug-18

Jul-18

Jun-18

May-18

Apr-18

MI 19 - Salt Usage MI 20 - Weather Forecast Accuracy 100%

2500.00 95%

2000.00 90%

85%

1000.00 80%

500.00 75%

0.00 70%

% Return

56


Produced in-house by Scotland TranServ Communications team. For further information: 150 Polmadie Road, Glasgow, G5 0HD 0141 218 3800 communications@scotlandtranserv.co.uk www.scotlandtranserv.co.uk @ScotTranserv Balfour Beatty Civil Engineering Limited, Registered Office: 5 Churchill Place, Canary Wharf. London E14 5HU Registered in England & Wales Number: 04482405 An agent of Balfour Beatty Group Limited, 5 Churchill Place, Canary Wharf. London E14 5HU Registered in England & Wales Number: 101073

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Profile for Scotland TranServ

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Scotland TranServ Annual Report 2018/19  

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