annual report 2008/9 scottishcouncilondeafnessâ€‚ page
Vice Convenor I report with pleasure on 2008/09 as a year of progress for SCoD. The testing environment as reported by the Convenor last year has not changed. If anything it has become even more challenging and looks set to remain so. This report shows the breadth and the depth of our work and highlights areas of achievement in which we can take justifiable pride as well as areas of concern where the challenges are greatest. We continue to pursue our strategy with the aims of serving deaf and deafblind people around the country, changing societyâ€™s responses to deafness. The three strands, of sustaining and expanding service delivery, of exploring fresh areas of support and of campaigning,
remain fundamental to the pursuit of our objective, though the balance between them is constantly changing in response to the external environment. Looking ahead, it is clear that the nature and funding of services are likely to change over the next few years which will prove more challenging. I believe we are ready to meet the challenges and emerge stronger. A growth in public awareness of SCoD and our work is important to add to the impact of our campaigning and also increase financial support from donors. For our size and the work that we do, we are still not prominent enough in the public mind. I would like once again to thank the many people who have
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made all this possible. The fact that these thanks are repeated annually makes them no less heartfelt. I see at first hand how much individual volunteers, donors, corporate bodies and trusts give of their time, their kindness, their skills and their resources. They, alongside our dedicated staff, make it possible for us to be true to the vision of SCoD and our current objectives in the pursuit of a more inclusive life for deaf and deafblind people. Vice Convenor
Lilian Lawson OBE
As an umbrella body we are determined to listen to our members and to act on behalf of those who contact us about various issues such as: access to GPs, hospitals and emergency services; television subtitling and background noise; transport and leisure. To ensure we are well equipped to be the “voice of deaf people in Scotland” we carried out a survey of our members in April and then in June held an open forum to discuss the future of SCoD.
We were pleased that our members’ comments and responses were positive and that they continue to support our organisation and its work. Opinion was also favourable concerning our subcommittees. These are seen as the ideal platform to bring together representatives from organisations involved in services to Deaf and Deafblind people to discuss and bring matters before the Scottish Government and other statutory bodies. Our new sub-committee set up this year for policy & research and campaigns officers from diverse organisations to discuss matters in depth will build on this work in the future. Our open meetings have also given us the opportunity to consult directly with deaf people
all over Scotland. This has meant we were able to use the actual experiences of deaf people in this country when responding to consultations and deciding on policy. We would like to thank the Scottish Government, Big Lottery Fund, Electoral Commission, trusts and individual donors for their financial support. We are also grateful for the work of the Management Committee and National Council which has allowed us to work effectively as the lead organisation for deaf people in Scotland.
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Treasurer’s Report Year Ended 31 March 2009
Incoming resources Resources expended Incoming resources Resources expended Net incoming/(outgoing) resources in year Gross transfers between funds Net incoming/(outgoing) resources in year Other recognised gains and (losses) Gross transfers between funds Other recognised gains and (losses) Balance at 1 April 2008 Balance at 1 April 2008 Balance at 31 March 2009 Balance at 31 March 2009 Balance Sheet Balance Sheet Fixed assets Current assets Fixed assets Current liabilities Current assets Current liabilities Net current assets Net current assets Net assets Net assets General fund Restricted funds General fund Restricted funds
Restricted Fund Restricted £ Fund 202,461 £ 163,766 202,461 -----------163,766 38,695 -----------(24,177) 38,695 (24,177) -----------14,518 -----------12,647 14,518 -----------12,647 27,165 -----------========= 27,165 =========
£ £ 130,117 20,482 130,117 -----------20,482 ------------
UnRestricted UnFund Restricted £ Fund 139,975 £ 170,516 139,975 -----------170,516 (30,541) -----------24,177 (30,541) (39,567) 24,177 -----------(39,567) (45,931) -----------209,798 (45,931) -----------209,798 163,867 -----------========= 163,867 =========
2009 £ 2009 81,397 £ 81,397
109,635 -----------109,635 191,032 -----------========= 191,032 163,867 ========= 27,165 163,867 -----------27,165 191,032 -----------========= 191,032 =========
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Total 2009 Total £ 2009 342,436 £ 334,282 342,436 -----------334,282 8,154 -----------8,154 (39,567) -----------(39,567) (31,413) -----------222,445 (31,413) -----------222,445 191,032 -----------========= 191,032
£ £ 117,720 14,090 117,720 -----------14,090 ------------
Total 2008 Total £ 2008 303,370 £ 249,212 303,370 -----------249,212 54,158 -----------54,158 (25,711) -----------(25,711) 28,447 -----------193,998 28,447 -----------193,998 222,445 -----------========= 222,445
2008 £ 2008 118,815 £ 118,815
103,630 -----------103,630 222,445 -----------========= 222,445 209,798 ========= 12,647 209,798 -----------12,647 222,445 -----------========= 222,445 =========
The summarised financial statements have been extracted from the full financial statements which were approved on 25 August 2009 and do not constitute the charity’s statutory financial statements. The full financial statements have been audited and the auditors’ opinion was unqualified. The summarised financial statements may not contain sufficient information to allow for a full understanding of the financial affairs of the charity and do not constitute the charity’s statutory financial statements. For further information, the full annual financial statements, the auditors report on these financial statements and management committee’s report should be consulted. Copies of the audited financial statements can be obtained by writing to the Scottish Council on Deafness. The Management Committee has decided that the reserves policy is equivalent to 50% of annual net expenditure. The unrestricted funds of the charity at 31 March 2009 are £163,867. Approved by the Management Committee and signed on its behalf by:Helga McGilp, Convenor Alan S Macdonald, Honorary Treasurer
Independent Auditor’s Statement We have examined the summarised financial statements of The Scottish Council on Deafness. Respective responsibilities of The Management Committee and auditors The Management Committee is responsible for preparing the summarised annual report in accordance with the recommendations of the charities SORP. Our responsibility is to report to you our opinion on the consistency of the summarised financial statements with the full financial statements and Management Committee’s Report. We also read the other information contained in the summarised annual report and consider the implications for our report if we become aware of any apparent misstatements or material inconsistencies with the summarised financial statements.
Basis of Opinion We conducted our work in accordance with Bulletin 1999/6 “The auditors’ statement on the summary financial statement” issued by the Auditing Practices Board for use in the United Kingdom. Opinion In our opinion the summarised financial statements are consistent with the full financial statements and Management Committee’s report of The Scottish Council on Deafness for the year ended 31 March 2009.
Chartered Accountants and Registered Auditors, 61 Dublin Street, Edinburgh EH3 6NL www.chiene.co.uk annual report 2008/9 scottishcouncilondeafness page
Activities and Campaigning Mental Health In May 2008, we launched our research report “Making the Case – Specialist Mental Health Services for Deaf People in Scotland to an audience consisting of representatives from the Scottish Government, NHS National Services Division, Health Boards, mental health organisations and deaf organisations. We then had a meeting with the Scottish Government Mental Health Division to go through this report and the Scottish Government has since drafted a Business Case for a national deaf mental health service. Three health boards have expressed interest in hosting this service. The Business Case had been discussed by the NHS National
Services Scotland and NHS Board Chief Executives. We are now waiting for an outcome from the Scottish Government. We have been involved in the NHS Greater Glasgow & Clyde Sensory Impairment Mental Health Working Group and are working to address the local needs for a mental health service. We assisted this working group in planning a Stakeholders event for deaf people and it took place in Glasgow in September 2008. More than 60 deaf and deafblind people came and offered strong views on the mainstream mental health services they had received in the Greater Glasgow & Clyde area. We invited Dr Joe Morrow, President of Mental Health Tribunals for Scotland to come
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and speak to the SCoD National Council about how these tribunals worked and how deaf people could access them. Transport We continued to raise transport issues with Transport Scotland and through Scottish Accessible Transport Alliance (SATA) where we expressed concern about eligibility criteria for deaf people to apply for national entitlement cards, lack of emergency information on trains, staff attitudes, inaccessible help points in railway stations. Health We were invited to join the NHS Education for Scotland’s Sensory Impairment Sub-group and this
Activities and Campaigning gave us the opportunity to comment and contribute to the NES’ development of a training strategy for health professionals. We were also asked to advise NHS Health Scotland on how to make their health information website more accessible to deaf people. We are now working with NHS24 on how deaf people’s access to their helplines can be improved. Television On behalf of many deaf and hard of hearing TV viewers, we wrote to television companies, Ofcom and ITC about unnecessary background noise, loud sounds in advertisements and poor subtitling. We expect to hear the outcome of this shortly.
Scottish Party Political Conferences In March we attended the Scottish Labour and Scottish Liberal Democratic Party Conferences where we took the opportunity to raise deaf related issues with MPs, MSPs and political activists and at the same time raise the profile of SCoD. Cross Party Group on Deafness We continued to provide the secretariat to the Cross Party Group on Deafness. During the parliamentary year, we raised a range of issues including: legal recognition for British Sign Language, Linguistic Access, Low Incidence Disabilities, lipreading classes and lipreading tutors’ training.
Access to Justice In late 2008 we were approached by a consultant working on behalf of the Justice Disability Steering Group to offer advice on how to organise a Justice Disability Involvement event in late 2009. Membership of this group includes representatives from the Crown Office, the Law Society of Scotland and Association of Chief Police Officers in Scotland. We were then invited to join the Justice Disability Steering Group so that we could directly advise the members on how deaf people could attend and participate fully in the event.
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Events SCoD National Council Meetings & AGM We organised a very successful Open Meeting in April to gauge deaf people’s interest in having a Scottish deaf history organisation. A steering group of seven deaf people was set up to draft a constitution and a membership structure, design a logo, commission a web developer and plan an inaugural conference. We provided the secretariat support to this steering group. The Inaugural Conference took place in Glasgow on 25th October and Deaf History Scotland was launched with a flourish! Visit the site: www.deafhistoryscotland.org.uk
As well as inviting Dr Joe Morrow of Mental Health Tribunals for Scotland, we also had Sabina Iqbal speaking about Deaf Parenting UK, Fiona Miller of BT about the TextRelay service, Tasnim Sharif and Maryam Imran of Deaf Connections about ISHARA Project to SCoD members. We also had an open forum on SCoD’s future and it was very useful to have the National Council’s views.
National Council meeting in October
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Following Sabina Iqbal’s excellent presentation, SCoD and Deaf Parenting UK worked on an outline for a scoping project to identify and assess issues that are facing Deaf parents in Scotland; the need for support and advice from Scottish service providers including SCoD member organisations and the need for Deaf Parenting UK to set up a Scottish region. Funding for this project is being sought.
Events For the AGM in October, we were delighted to have Craig Crowley MBE to speak about “Equality through sport”. As SCoD members agreed that we should address deaf people’s sport related issues, we held informal meetings with Chris Ratcliffe of NDCS Scotland, Paul McCusker of Deaf Connections and Iain Cameron from the Sports Council for Glasgow about the possibility of setting up a Scottish Deaf Sports Federation.
We were subsequently invited to speak at a seminar entitled “A Fresh Start for Deaf Sport in Scotland”, which will take place in April 2009. At this meeting the challenges facing a newly formed sports federation for deaf people - such as funding, training, and improving the poor representation at national level - will be discussed.
Craig Crowley MBE from UK Deaf Sport
Once again our Annual Open Day, in October, proved popular. Visitors (including members and associate members) enjoyed chatting with staff, picking up information and finding out a little bit more about our work and in particular our new projects.
annual report 2008/9 scottishcouncilondeafness page
Policy & Research It has been a busy twelve months for the Policy & Research Officer, Mandy Reid. There have been many Scottish Government consultations to respond to – health, audiology, respite care, access to GP services and UK Government consultations on ID cards and the Welfare Reform Bill. In May 2008, the research paper into the mental health provision in Scotland was launched – “Making the Case for Specialist Services for Deaf People in Scotland: with recommendations for action”. Following the launch, SCoD was asked to a meeting with the Scottish Government to look at the recommendations and how to take them forward, and to give evidence at the
Scottish Parliament Health & Sport Committee. A business case was put together by the Scottish Government and three area health boards for specialist community mental health services for Deaf and Deafblind people and included the needs for an in-patient unit. During September - October, Mandy went to six meetings around Scotland to tell deaf people about her job and to find out what the issues are for deaf people in their day-to-day lives. Issues raised included access to public transport and health services, appropriate communication support and information. The lack of deaf awareness in public services was also highlighted. Mandy has been able to use the personal
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Mandy Reid stories gathered to highlight specific issues in consultation responses. Mandy is planning to carry out research into how much is spent on communication support for deaf people in local authorities and health boards, and what the provision of services are for deaf people in the Single Outcome Agreements between local councils and the Scottish Government.
Counselling Awareness In 2008 we were delighted to receive Barbra Wylie support from The Big Lottery Fund for the 2 year Counselling Awareness Project. This project aims to increase deaf and deafblind peopleâ€™s awareness of counselling and their confidence when accessing it, as well as improving access to mainstream counselling services. Barbra Wylie joined SCoD as Project Co-ordinator in September. Deaf, deafened, hard of hearing and deafblind people were invited to attend workshops around the country. At these sessions, Barbra, along with counsellors who work with deaf and deafblind people, aimed
to increase their knowledge of counselling, telling them about counselling services that exist specifically for deaf and deafblind people as well as giving them an insight into the counselling process itself.
trainingpathways workshops where representatives from local colleges and universities will offer an insight into their courses and what students should expect if they decide to train to become a counsellor.
While attendance could have been better, those who made it along offered very positive feedback about the sessions.
GPs, counselling organisations and freelance counsellors were sent a questionnaire to assess their accessibility to deaf and deafblind people and to consider what they have in place to make themselves accessible. They have also all been invited to attend Deaf and Deafblind Awareness Training which will take place later in 2009.
A different approach was then planned with Barbra visiting lipreading classes, hard of hearing groups and colleges and presenting to them during their regular meetings. The project also aims to boost the number of counsellors that are accessible to deaf and deafblind people. This will be achieved through counselling
Information about forthcoming workshops and training events can be found on our website: www.scod.org.uk
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Access to Democracy A2D, the Access to Democracy Project started in 2008 with funding from the Electoral Commission for two years.
DVD - Result! - explains voting systems and the different processes in Scotland, Wales and England.
The project aims to increase awareness, among deaf and deafblind sign language users, of the political process as well as encouraging them to participate by explaining everything from voter registration to polling station in BSL. Derek Todd, joined SCoD in April 2008 to co-ordinate the Project.
Result! has been distributed to individuals and organisations throughout Scotland, England and Wales.
A DVD with information about democratic institutions in Scotland, Wales and England was produced in BSL with subtitles and voice over. The
In order to promote the project and to encourage Deaf and Deafblind People to apply to become trainers, we had a busy schedule of 16 open meetings during the months of September and October. Held all over Scotland â€“ from Shetland to the Borders - we reached a total of 149 people. A Deaf Democracy Day at the Scottish Parliament was
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Derek Todd also held in October which was well attended. Following the open meetings, twelve Deaf and two Deafblind people were recruited to deliver democracy workshops. After successfully completing their two-part training, they will begin delivering their democracy workshops around Scotland.
Our Open Office Here at SCoD we continue to enjoy having visitors to our office. We welcome members and associates to drop in and meet us any time they are passing. We have some “regulars” who come in to keep us informed of their various activities and members of the public come in to get information on a vast range of topics. Of course we have our annual Open Day when we invite visitors to meet us and talk about our work. This is always a great success and we enjoy meeting people of various backgrounds and interests as much as they (we hope) enjoy meeting us. In addition to this we welcomed two young Deaf people to come and work with us. Kathleen Summers continues to help the
Administrator with her duties on a Thursday and in February, David Aitchison, a pupil from St Vincent’s school undertook his first work placement with us. We understand what a big event this is for students like David and we endeavour to make their time with us as rewarding and stress free as possible. We are there to answer questions and always have information about our office procedures, our organisation and each staff member’s role ready before their arrival. In David’s case, the Administrator found her supervisory duties quite easy as David had such a delightful manner and clearly understood the work which he carried out with minimal supervision.
David gets to grips with the postal book
Countersigning disclosures is a new service that as an umbrella body we introduced in 2008. We countersign standard and enhanced disclosures and last year did so for 39 applicants.
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Funding for the Policy & Research Officer’s post has been extended for three years, thanks to the Scottish Government Equality Unit. This means more visits to local deaf and hard of hearing groups throughout Scotland over the next few years, engaging more closely and collecting more views from deaf and hard of hearing people. This information will help us shape our future policies and plans. Our Public Petition PE808 has moved on and our research paper Making the Case for Specialist Mental Health Services for Deaf People in Scotland was launched in May. Read about our progress since then. We fare feeling very positively now, after many, many years of campaigning.
Deaf History Scotland
Policy & Research
New Face at SCoD
Associate with SCoD
Our membership has at last been extended offering anyone who shares our passion for deaf issues the opportunity to become a SCoD Associate. Find out more inside!
ed ntly? llengre ce Chars elf you Lilian Lawson OBE SCoD Director
New SCoD Website
Kathleen Summers: Page 5 A Year at SCoD
We are setting up a sub-group of Policy/Campaigning/ Research Officers working with deaf and deafblind organisations to strengthen our awareness-raising and lobbying work. This will help us and member organisations identify, share and raise common issues with Scottish Government, Scottish Parliament and other statutory bodies. These issues will also be raised at Cross Party Group on Deafness meetings.
Finally, our annual Open Day is this year on Tuesday 7th October from 1pm to 6pm. This is an excellent opportunity for you to meet SCoD staff and learn more about our work ... and, of course, it also gives you the chance to tell us what you think we should be doing for you!
Making the Case
Associate with SCoD
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Issues 18 and 19 were published and distributed to almost 6000 individuals and organisations on our mailing list. You can view current and past newsletters online in pdf on our website.
Since our last issue, we successfully secured grants for our Access to Democracy project (from the Electoral Commission) and our Counselling Awareness project (from the Big Lottery Fund). Find out more about Access to Democracy inside.
During 2008/9 our website received 78,240 visitors, averaging 214 every day! The website calendar, which provides details of captioned cinema, theatre, BSL interpreted theatre performances, accessible courses, meetings and events throughout Scotland set an impressive new record with 2586 individual listings. That averages out at seven events a day! The web calendar is a unique resource and maintaining it is a time consuming business, so make sure you visit us regularly. June 2008 saw the much anticipated relaunch of the site which is now a lot easier on the eyes! Especially useful is the news area on the main page which allows us to make regular important and immediate announcements. Why not visit the site and tell us what you think?
Did you have a good summer break? Holidays are always a great measure of public awareness of deafness - the world over. We would be delighted to hear about your holiday horror stories - and your happy stories too!
12 monthly parliamentary digest reports, featuring questions, answers, motions and other business in the Scottish Parliament, were prepared and distributed in print, email and via the website. While the report is distributed monthly with the bulletin, it is actually updated more frequently and available to read online or download from our website: www.scod.org.uk
Meall an Suidhe
k (appro The Wal
Red Burn Youth Hostel River
Five Finger Gully
15th Friday 17th May 2009 Sunday
12 monthly issues prepared and circulated in print format and by email to SCoD members, associates, friends and all 129 MSPs. The bulletin can also be viewed online on our website.
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Information Service 2008/9 was another busy year for the Information Officer. In addition to running the information service for members, associates and friends (see last page!), she also worked with the Policy & Research Officer in the preparation of the ‘Making the Case’ report and produced two position statements: Access to Information and Consultations. January saw us develop a YouTube presence with the launch of our channel, DeafScotland.
By tackling a DVD about Self-Directed Support for the Scottish Government, we became more involved in video production in February and March. Scripting, filming, editing, designing and preparing the master copy of the BSL DVD were all successfully carried out in-house for the very first time. Two project staff started with SCoD, one in April, the other in September. Both needed workstations and it was down to the Information Officer to arrange the purchase and installation of their new equipment. The additional network load then highlighted the need to upgrade our server. This was taken care of seamlessly by the Information Officer, completing the migration just before the Christmas closure. The Information Officer continues to represent SCoD on the Scottish Accessible Information Forum and the Ecommunication subcommittee. The Information Officer would like to thank all contributors to the bulletin, newsletter, website and web calendar over the past year. Your support and assistance are very much appreciated. List your accessible event with us. Email your copy to email@example.com. annual report 2008/9 scottishcouncilondeafness page 15
Fundraising The financial year started well with a two year grant from the Big Lottery Fund for around £145,000 in April. This initiated the launch of our Counselling Awareness project and the recruitment of the new post of Project Co-ordinator. Barbra Wylie started in September 2008. The aim of the Counselling Awareness project is to increase the awareness and accessibility of counselling services within the deaf and deafblind communities. The project builds on the success of the previous Counselling Training project. Derek Todd also came into post at the beginning of the year to work on the Access to Democracy project, which
came about as the result of a successful application to the Electoral Commission. In addition, we once again received a 3 year Section 10 grant from the Scottish Government, with an increased contribution from previous years. This has helped to secure the core activities of our charity. We also met with the Lottery Heritage Fund in August 2008 to discuss how best to approach them for funding for a Scottish Deaf history project. It was agreed the best fund to apply to at this stage is Your Heritage which awards grants up to £50,000 and following the success of our outline form their Grants Officer gave feedback on draft applications and what
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Linda Ogston additional research it would be beneficial to carry out. This is a fairly lengthy application process which requires the support of outside organisations such as the Scottish Oral History Centre. The application will be submitted shortly. Our rolling programme of trust applications has continued and we received funding this year from a number of trusts including: Sylvia Aitken Charitable Trust, A M Pilkington’s Charitable Trust, Cruden Foundation, Row Fogo Charitable Trust , JTH Charitable Trust, and Souter Charitable Trust.
We also registered with Charitytrek, one of Scotland’s leading service providers for walks and treks, to promote some of their walks in Scotland for 2009, including the Great Glen Way and their Ben Nevis trek. We are also now working with Recycle 4 Charity who has provided us with bags for the recycling of mobile and ink cartridges for our charity (please contact us if you would like a bag). We are indebted to everyone who has financially contributed towards the success of our charity, including the many individuals who have supported us over the years. It is thanks to the generosity of our supporters that we are able to continue the vital work of SCoD.
As you can see from this report, at SCoD we work hard to improve the lives of deaf people in Scotland: to help promote their rights as individuals and reduce their sense of exclusion. Only with your help can we continue this work. Please give generously. Make cheques/postal orders payable to Scottish Council on Deafness. I wish to make a donation of £ My Name: My Address:
Make your gift go even further. If you are a tax payer, for every pound you donate we can claim an extra 28p from the Inland Revenue - just tick the box on the right. We’ll do the rest!
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Please note: all money donated stays in Scotland
Donate to SCoD
SCoD Membership The new membership category of associate was finally launched in June 2008. We were pleased that many associate members made use of their membership rights by turning up at National Council meetings and the AGM. Becoming an associate member offers you the opportunity to get more involved in our work, receiving as you will invitations to our national council meetings and AGM, a copy of our monthly
bulletin, SCoDnews and reports on business at the Scottish Parliament. Visit our website for more information and an application form in pdf which you can download. Alternatively, you can visit our office and pick up a form or contact us and we will send you a copy.
New Members We were pleased to welcome: Aberdeen Association for the Hard of Hearing, Sign Language Interactions, Moray Council Sensory Impairment Centre and Deaf Links as new members.
Our new members are in good company with around 90 other like-minded organisations who realise and enjoy the benefits of SCoD membership. Full membership (for organisations) offers all of the benefits of associate membership but additonally, as a full member you can stand for election to the Management Committee and vote at national council, annual and other general meetings. It represents a very real opportunity to shape and influence government policy.
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Representations Wide representation is essential to our awareness raising work so that issues affecting Deaf Sign Language users, Deafened, Hard of Hearing and Deafblind people are raised and discussed at these meetings. To this end, we continued our representation on the following committees and working groups: Equality Unit BSL & Linguistic Access Working Group and BSL Sub-group Audiology Services Advisory Group
Cross Party Groups: • on Deafness • on Mental Health
NHS Health Scotland’s Disability Reference Group NES Training Advisory Group’s Sensory Impairment Sub-group Scottish Accessible Information Forum SCVO’s Policy Officers Network Scottish Accessible Transport Alliance Transport Scotland’s Road for All Forum Health Rights Information Scotland’s Multi Audio Information Resource Steering Group RCA Trust’s Sensing Change Steering Group Scottish Sensory Centre’s Advisory Group NHS Greater Glasgow Sensory Impairment Mental Health Working Group Deaf Interest Group
annual report 2008/9 scottishcouncilondeafness page 19
Face to Face
This year SCoD staff were lucky enough to be able to get out and about and meet with deaf people all over Scotland. Places visited included: Lerwick, Stornoway and Thurso Aberdeen, Dundee, Elgin, Kirkcaldy, Perth and Stirling
Edinburgh, Falkirk, Glasgow, Lenzie, Linlithgow and Motherwell Dumfries, Paisley and Prestwick Galashiels
scottishcouncilondeafness SCoD @ Central Chambers Suite 62 93 Hope Street Glasgow G2 6LD Voice: 0141 248 2474 Text & Voice: 0141 248 2477 & 1854 Fax: 0141 248 2479 Email: firstname.lastname@example.org Web: www.scod.org.uk Charity number: SC016957
page 20â€‚ scottishcouncilondeafness annual report 2008/9