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Celebrating 16 Years of Service Published and Owned by Schaffner Publications, Inc.
NOVEMBER 2010 Vol. 16 No. 11
FOCUS ON TIFFIN
INSIDE THIS MONTH MARKETING: Public Relations .2
The City of Tiffin From the Mayor, James W. Boroff
LEGAL: Protect Your Pet .......... 12
IT: E-mail Advice ........................ 15
SALES: Whose Shoes Are You Walking In? ..... 21
ESTATE: Dealing with Dividends 23
TAXES: 2010 Health Reform Changes ........... 24
WELL-BOOKED BUSINESS ........ 26
“The Business Voice of Erie, Huron, Ottawa, Sandusky and Seneca Counties”
a series of expansions through the last thirty years, the hospital simply outgrew its old location. The new facility is situated Despite the recent on a spacious campus at the west end of downturn in the Tiffin. economy, the City of Built with the future in mind, there is Tiffin is definitely taking plenty of room for growth of hospital great strides and making facilities, while at the same time affording progress in a variety of a “woods-like” environment with areas. proposed walking paths and tree stands. A good example of this Advances are also taking place in the progress is the retail sector. A new Lowe’s store has just unprecedented growth opened at the west end of town, directly in our educational institutions. Tiffin is across from the new hospital on the site blessed with being home to two institutions of higher learning, Heidelberg College and Tiffin University. Both colleges have enrollments that are all time highs with far more than 2,000 students in residence, total. These educational institutions are among our largest employers, and between them, it is estimated that more than $60 million is pumped into the local economy in terms of wages and spending each year. What is even more encouraging is that both Tiffin University and Heidelberg College are launching extensive development projects including sports facilities and dormitories. The impact of these projects on the community will be a huge positive, since both colleges are dedicated toward hiring local contractors and purchasing local goods and services whenever possible. We are also proud of new developments on the healthcare front. The Mercy Health Care System just completed a $65 million hospital this last July. The older facility had served the community well, but after
of a previous department store which had essentially been abandoned. Recently, a new Wal-Mart opened just a half-mile away, and the old store has been acquired by an investment group interested in turning that property into retail and commercial space. All in all, we anticipate an explosion of development once the economy turns around. Things did look somewhat bleak in January, however, for employees of the American Standard company, a long-time employer of generations of workers. Having gone through about a dozen years of attrition, downsizing the facility from about 850 workers to the then 180, the parent company announced that they
Continued on Page 3
We’re a proud member of the following: Bellevue Area Chamber of Commerce
Elmore Chamber of Commerce
Chamber of Commerce Erie County Chamber of Sandusky County of Commerce
Fostoria Area Chamber of Commerce
Huron Chamber of Commerce
Marblehead Peninsula Chamber of Commerce
Genoa Chamber of Commerce
Huron County Chamber of Commerce
Milan Chamber of Commerce
Put-in-Bay Chamber Oak Harbor Area of Commerce Chamber of Commerce
Vermilion Chamber of Commerce
Tiffin Area Chamber Willard Area Chamber Port Clinton Area of Commerce of Commerce Chamber of Commerce
North Coast Business Journal
Public Relations – You’re Going to Have Them. Whether You Manage Them or Not By Jeffrey H. Bryden, Editor
or lawsuits. Being used only in a defensive mode severely limits the Public Relations full potential of this promotional is a mass discipline. communications Smart companies seek to utilize tool with high public relations primarily in a credibility. It can proactive way. They make sure it’s help craft and part of their corporate culture. While maintain your a strong defense is important, it’s a corporate or good offense that usually wins the product image. communications game. These But you’ll usually companies make sure that the PR staff find it toward the has defined corporate communications bottom of the “Promotion” budget objectives, that strategic plans are in caption. It often tends to be one of place to accomplish them, and that those “when-we-get-around-to-it” realistic budgets are established. chores. They make sure they staff this Often, when it IS used, public responsibility with someone trained relations is a reactive or defensive in public relations, an educated and tool, to fend off negative rumors of experienced practitioner. They don’t layoffs, mergers, product defects or foist this important area off on their recalls, to defend corporate actions, or spouse’s niece or nephew. explain job-related accidents, mishaps Smart managers know that establishing and maintaining good relations with their firm’s publics is key to current and future business success. And as you look toward your own public relations goals, remember to “The Business Voice of Erie, Huron, Ottawa, consider all of your Sandusky and Seneca Counties” various publics: 205 S.E. Catawba Road, Suite G, prospects and current Port Clinton, Ohio 43452 customers, present and 419-734-4838 • Fax 419-734-5382 future employees, present and future Publisher JOHN SCHAFFNER s h a r e h o l d e r s , Editor JEFFREY H. BRYDEN legislators, agencies, email@example.com officials at local, state and federal levels, the Director of Sales DAVE KAHLER firstname.lastname@example.org media, and the local citizens of the towns in Accounting Manager CINDY CONSTIEN which you manufacture email@example.com or do business. Layout & Graphic Design JENNIFER DAUBEL There are many tools firstname.lastname@example.org practitioners can bring ANGIE ADAIR to bear on these publics. email@example.com • Publicity Releases Circulation Manager BRUCE DINSE (news) about the company’s products North Coast Business Journal is owned and published monthly by Schaffner Publicaand people can help tions, Inc., and is mailed free to chamber of commerce members in a five-county area: build an innovative, Erie, Huron, Ottawa, Sandusky, and Seneca counties. growing image of the The editorial deadline is the 25th of each month, with the advertising deadline the end of each month. No part of this publication may be reproduced or transmitted in any company. And wellform without the expressed, written consent of the Publishers. crafted releases are We welcome submissions from readers in the form of letters, articles or photographs, welcomed by most although we reserve the right to edit and condense any articles submitted. Submissions should be sent to the editor at the above address. Include a stamped, self-addressed news media. While envelope if you would like an item returned. We prefer material (copy & photos) to be “good news” stories submitted electronically.
sometimes bubble to the surface, the pr staff will often have to dig for news, seeking out promotions, product improvement, application, or human interest stories. Here at the North Coast Business Journal we receive dozens of releases daily from area businesses and organizations. I think I’m being charitable when I say that only 20-30% are germane to our audience and are usable as submitted. • Plant Tours can be a good way to “get ink” with newspapers and the trade press, allowing editors and reporters access to new product and new process information and to key people. • Special Events are similar to Plant Tours. Open houses, groundbreaking, promotions, retirements and even birthday parties are important public relations activities which can impact and influence a variety of publics. • Corporate Relations efforts can range from meeting with financial analysts, preparation of the Annual Report and shareholder quarterly newsletters, as well as handling all the details of the company’s annual meeting. • Corporate Communications. Being the “keeper of the flame” of the company logo, trademark and colors is often included in this department’s duties. This often includes maintaining a “corporate style book,” monitoring business card, letterhead stationery, signage, and employment documents. And issuing press releases or warning letters to editors and the media about proper and improper use of company brands or copyrighted names. Corporate communications can also include speech writing/ editing for key executives – to assure continuity in statements about the company—and publication of an
employee newsletter. • Digital and Electronic venues like creation and maintenance of the corporate website, videos, and PowerPoint presentations for corporate and public speeches. • Charitable/Community Involvement often is handled by the PR staff. It is usually the company’s top management that is at the forefront of a company’s involvement in public service and their efforts must be both coordinated and visible – to maximize attribution to the corporation. Sadly, with all the strengths that Public Relations can bring to the Marketing dance, it is often the communications “wallflower.” One reason is that its strengths are not recognized and that little effort, budget, or staffing is assigned to it. Another reason is that the function is often a corporate or financial department duty and not the responsibility of the Marketing department. This makes it difficult to truly integrate it with the other promotional disciplines of advertising, personal selling, sales promotion, and direct marketing. Once again, Public Relations is a mass communications tool with high credibility which can help craft and maintain your corporate or product image. And you’re going to have an image, whether you manage it or not. “Give people a taste of Old Crow, and tell them it’s Old Crow. Then give them another taste of Old Crow, but tell them it’s Jack Daniel’s. Ask them which they prefer. They’ll think the two drinks are quite different. They are tasting images.” - David Ogilvy, Ogilvy on Advertising, 1985, New York: Vintage Books, p. 15.
Coming in December: Focus on Western Ottawa County
www.ncbj.net Continued from Cover would be closing their last plant in the United States at the end of last year. Painful as it was for those who were directly affected, many, I am happy to say, have found other employment opportunities. Other industrial concerns in the area have been able to withstand the current economic situation so far, and a few are even gaining ground. When I took office at the beginning of the year, the first thing that I did was to enumerate the various capital improvement projects that the city was ready to begin or were already in progress. Upon tallying the results, I found that here were almost two dozen major improvements being made to the city’s infrastructure. Among the more noticeable endeavors will be the Federal Highway Fund projects that were secured for the city by the late Congressman Paul Gillmor. Back in 2005, he announced that Tiffin was the recipient of a little more than $5 million which are to be used to fund four specific projects.
North Coast Business Journal The first of these projects which will be completed next summer is the total rebuild of N. Sandusky Street, a main artery of the city which is accessed by thousands of vehicles a day. The second project is the widening of Greenfield Street and the re-engineering of the intersection of State Routes 18 and 101 at the Heidelberg College campus. When finished, this will not only make the area safer for college pedestrian traffic, but it will resolve a major traffic headache for automobiles and large vehicles alike. This project also includes enhanced brickwork and decorative lighting enhancing the beauty of the college area. Another Heidelberg area project is the creation of a railroad quiet zone. The CSX railroad line runs adjacent to the campus, and their seventysome trains per day can be annoying at times. Working with the Federal Rail Commission, we are hoping to use the third leg of Federal Highway Funds to build special crossing gates so as to minimize the need for locomotives to use their whistles at the three intersections on or near
Heidelberg’s campus. The last of the federal projects will be a widening of Miami Street, a major truck route through the Tiffin University campus. The intent is to widen the street and install a tree lined median strip. Also, Jackson Street which previously intersected Miami will be converted to a cul-desac. By eliminating this intersection, pedestrian traffic will be much safer for the students. Like the situation in most cities our size, Tiffin’s central business area has been in a state of decline for the past twenty years. In an effort to redefine the downtown area and find new purposes for the existing buildings, the city has contracted with the firm, KKG, who are experts in urban development and planning. Under their guidance we now have a steering committee consisting of a cross section of citizens who are taking a detailed inventory of building stock, utility capacity, pedestrian and street traffic – anything that impacts the downtown area. Once this process is complete, we will identify stakeholders in the
community who will include anyone who will be impacted by development in the business district. Their purpose will be to help in determining possible uses for existing buildings, placement and design of parks and parkways and suggestions for other long term development. Our goal is to have a variety of potential projects of varying scale and then to market those projects to local investors, perhaps even forming limited liability corporations in order to jump start the rejuvenation efforts. We’re confident, given the unique and varied 1800’s style of architecture – most of which is still in place – we can attract interest in these projects. We know that Tiffin, like every other community across the country, will be facing some challenging situations throughout the next few months, but we are confident that the economy will turn around. It is our goal to be prepared to move forward with our vision of the future, and we will be doing everything possible to achieve those results.
Master of Business Administration Master of Education – Master of Humanities Master of Science in Criminal Justice Bachelor of Arts – Bachelor of Business Administration Bachelor of Criminal Justice Associate of Arts – Associate of Business Administration Associate of Criminal Justice 155 Miami Street, Tifﬁn, Ohio 44883 – 419.447.6442 – www.tifﬁn.edu
4 November 2010 North Coast Business Journal
Tiffin HS Students Make a (Business) Difference As the economic downturn has affected the community of Tiffin, Ohio the students of Tiffin Columbian High School are trying to “Make a Difference,” by helping local businesses and organizations boost their business by offering free advertising designs. A $16,000 grant was awarded from the local Tiffin Charitable Trust foundation, entrusted by The White Family Charitable Fund, to help the students of Columbian High School pursue this project. The students enrolled in Columbian teacher Elizabeth Humphrey’s commercial art, digital photography, and video technology courses will use their talents and creativity in designing advertising products that companies would find useful in promoting their businesses. These products range from designing or redesigning business cards, posters, flyers, video commercials, montages and/or photographs. The students were split into small groups. Each group was asked to develop its own company name and logo to present to clients. They were
then given the freedom to research and choose a local business they felt would benefit from their advertising service. They then followed basic design processes by researching, creating thumbnail sketches, rough sketches, and final comprehensives or “comps” that are presented to the client. One goal for this project was connecting adults with students. It was a great way to help the students build confidence and interpersonal skills. It also helped them in their future career choices; as the students were asked to make personal contact, set up and perform interviews, and present a project proposal to each client. The final link to this project will be exposing the students to visiting real local advertising agencies. This behind-the-scenes opportunity will give the students a chance to reflect and compare their own experiences to what is required to actually operate a business. Throughout the experience the students of Tiffin Columbian High
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School have gained much personal If you have questions about this growth, but overall the students are project, please feel to contact Tiffin “making a difference” for the Columbian High School Principal, community of Tiffin. Steve Anway, at steve_anway@tiffin.
Community Hospice Care
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North Coast Business Journal
Understanding Our Local Economy By Rich Focht Director, SEIDC One of the best explanations that I have heard to describe how the economy works was developed by William “Bill” Fruth, who was the mayor of Tiffin in the early 80’s and later became President of POLICOM Corporation, an independent economics research firm located in Palm City, Florida, which specialized in studying the dynamics of local economies. According to Fruth’s description, you need to imagine all of the wealth of a local economy is contained in a bucket. It swirls around and around, like being churned with a mixer. It goes from person to person, business to business, person to business, and is constantly moving. The money moves on and on and on. But there is a hole in the bucket and all the wealth of the local economy is leaking out. Every time you buy an automobile, a good share of your money is returned to Detroit or Tokyo or whoever made the car. Every time you purchase a shirt, buy a pair of shoes, make a utility payment, go on a vacation, pay your income taxes, money leaves the local economy and goes to the area which the product was made or the service performed. Money is constantly leaving the local economy like water that goes through the hole in the bucket. So what can be done? The local economy needs to add money to its bucket, replenishing its supply, and filling the local economy with a fresh, rejuvenating supply of wealth, which enables the churning process to continue. Money is imported to the area principally by the business activity of the primary industries located within the economy. A primary industry is one, which sells its goods or services outside the area, importing money to the local area. Primary businesses can be in several industrial sectors. When a farmer sells grain, money flows into the local economy. When a contractor builds a project in another area, money flows into the local economy. When a university brings students in from another area, money flows into the local economy. When a manufacturer produces a product or service that it sells in another area, money flows into the local economy. When a primary business is paid for
its goods or services, its workers are paid and the wealth enters the local economy. It is then mixed and churned; it moves and multiplies, until it is eventually consumed, and drained through the hole in the bucket. This churning process of wealth within the bucket generates most of the jobs for the residents as goods and services are consumed. When a primary employer sells its products, it pays its workers. Through its payroll, local taxes paid, and local purchases, it has a positive or contributory impact on the local economy. The more dependable the flow of money into the local economy, the more consistent the economy. A vast majority of all businesses are consumptive in nature. This means they are dependent upon and use the money flowing into the area. They include most retail stores, service companies, restaurants, banks, doctors and lawyers. In the Midwest, we are trying to adjust to major shifts in our once dominant manufacturing industries. From the bucket analogy one can see the impact on other businesses. All businesses are important and add to the overall standard of living in any given economy, but it is the businesses that are involved in primary industries that are critical to our economic health. Not many communities have been spared from the changes affecting our ability to adapt to the economic realities of our times. So, what do we do? Someone once asked the famous Ohio State football coach Woody Hayes how he won so often. Coach Hayes said it was talent, planning and hard work. You can out-work your opponent and have a better game plan and be successful. But, it is hard to beat talent coupled with the right plan and hard work. As we look to the region and many of our communities, we can certainly take stock of the great talent we have in all sectors of our economy: manufacturing, education, medicine, retail, finance, legal, agriculture, construction, to name a few. Regionally, cooperation is better than ever as we share ideas and plans for improving investment to stimulate the recovery. When it comes to hard work, our region is a proven winner! According to Coach Hayes’ winning strategy, we have the ingredients of our own economic recovery. In Tiffin and Seneca County, we are working to keep new investment
flowing into the local economy. Like • Highways: Seneca County has our region, our local economy has developed and adopted a plan for the been gifted with a number of talented improvement of state highways entrepreneurs and business and throughout the county. This plan also community leaders who are pulling includes new by-passes for Tiffin and together to couple careful planning Fostoria. Work has already begun on with hard work and our various the Jones Road overpass in Fostoria. resources to positively impact new • Environmental Clean-ups: In investment and economic opportunity. addition to the $1.3 million clean-up Here are just some of the examples: that Tiffin University is doing on the • Education: Tiffin University is former junk yard, the City of Tiffin undergoing a $30 million capital has just recently completed another campaign to construct new dormitories $1.3 million clean-up of the former and athletic facilities in addition to glass house property. This property is recent “streetscape” improvements to to be sold to an adjacent distribution the campus. The University is business to allow for anticipated reclaiming a former junk yard with growth and new building construction. EPA funds to develop land for these There is much more that is being improvements. Heidelberg University accomplished, but this gives a glimpse is undergoing similar campus of the diverse effort that is needed in transformation with the opening of today’s environment to make sure the Adams Hall for Business in that we are successful in creating new conjunction with a new dorm to open wealth in our local economy. It next year. Plans for new athletic requires the cooperation of public and facilities, in addition to those just private entities to insure the ground completed, are expected in the near work is prepared for opportunity future. Both universities continue to when it presents itself. It is important experience positive growth in student to remember the future belongs to enrollment. those who are bold in their actions • Manufacturing: Many local and diligent in the pursuit of their manufacturers report positive gains dreams. for this year and a number are hiring. Special thanks to Bill Fruth and Another positive development is the POLICOM Corp. for their help in growing number of locally grown preparing parts of this article. entrepreneurs who are successfully growing their business in this sector. • Tourism and Retail Development: An area of Family Owned and Operated Since 1933 opportunity lies in Tiffin’s downtown with Serving Commercial & Industrial Accounts its great array of historic In NW Ohio architecture. Local dollars were raised to Specializing in: fund a $150,000 study to develop a cohesive STANDARD ARCHITECTURAL & MULTIstrategy for the COLOR COATINGS downtown and Sandusky WOOD FINISHING River that will include corridors to the VINYL WALLCOVERING university campuses. “Tiffin Tomorrow,” a WATER REPELLENT COATINGS 501(c)3 not for profit has been formed to lead this TWO COMPONENT EPOXY & URETHANE effort to make Tiffin a SYSTEMS destination and the downtown a jewel. WATER AND SAND BLASTING • Medicine: Mercy Hospital has recently “Professional Painting Pays” completed its $65 million construction and 419-332-1363 Toll Free 800-797-6252 expansion of its campus 446 N. Wood St., Fremont, OH 43420 with plans to continue www.maypainting.com its growth.
MAY PAINTING INC.
North Coast Business Journal
An Open Letter from the Tiffin Chamber of Commerce From President John Detwiler Dear Chamber Members & Friends: As we begin our march to our centennial in 2014, it’s appropriate to reflect upon our progress during the past year. I would characterize 2010 as the year that we rebuilt our organization. As a result of your continuing support, as well as a return to business fundamentals we will finish the year in the black, a goal not always realized in the past. Since our last meeting, we added 40 new members to our ranks, implemented credit card processing and improved our value proposition through our alignment with Northern Ohio Area Chambers of Commerce (NOACC). We initiated or collaborated in many programs this year. I’d like to take a few moments to share some of those with you. • Business Visitations Getting to know our customers and their needs has and continues to be job 1. Early on, it was my personal goal to visit every member and nonmember business in the Tiffin a r e a
and I’m proud to say that the goal is essentially complete. • Buy Local We implemented two important buy-local programs with our memberto-member coupons and most recently, our chamber gift certificate program in collaboration with Old Fort Bank. • Holiday Lighting Santa’s path was well lit in 2009 as we returned holiday lighting to Downtown, absent for two years. • Branding We are currently implementing an overall image and branding campaign and have already made dramatic improvements to our communications vehicles including e-mail marketing, newsletter and website. We also implemented social media during the period with our Facebook and Twitter pages. From a facility perspective we improved our display windows, thanks to the creativity of some of our retail members. • Downtown Strategic Plan In collaboration with the City, County, SIEDC and others, we
completed the Downtown Strategic Plan and are presently working with the Tiffin Tomorrow group on its implementation. • Downtown Tiffin Farmers’ Market We initiated the Downtown Tiffin Farmers’ Market which drove hundreds to each of our 4 market days. As a matter of fact, our final market of the year is on Saturday and we invite you to come down and see what the buzz is all about. • Education Initiatives On the education front, we rolled out the Business Breakfast Break Series in collaboration with Tiffin University. These early morning sessions provide refreshers on such topics as budgeting, marketing, coaching and customer service. A similar collaborative project with North Central Ohio Educational Service Center provided hands-on workshops in Microsoft Office, QuickBooks and Reporting & Budgeting. We provided important learning opportunities for 8 University students through our intern program. We are establishing and facilitating a Business/Education forum where
discussions of workforce preparedness take place between educators and business leaders. • Legislative Initiatives On the legislative front, we are resurrecting the Seneca Highway Improvement Plan and are mounting an aggressive campaign to lobby for the improvement of our highway infrastructure in Seneca County. Although we made significant strides this year it is but one step in a 4 year plan. We have much more to accomplish. We’re currently evaluating a proposal to relocate our facility to what is known as the Bradley Building on West Market St. This location has been identified as a Gateway to Downtown in the Downtown Tiffin Strategic Plan. More to come on that project as we finalize the details. As I’m sure you can see, our mission is multi-faceted. At times, we lead a project, at other times we support a project. But I can assure you that at all times we have the best interests of you, our members, in mind. Thank you for your continuing support as we march toward our centennial.
Workshop to Highlight Federal Government SubContracting Opportunities SANDUSKY - Small business owners The U.S. Small Business are encouraged to attend a free Administration (SBA) will be workshop that will detail sub- participating in this workshop to explain the various SBA programs available to assist small businesses. Robin Puppos will also be present to explain the services available to firms through the University of Toledo Procurement Technical Assistance Center (PTAC). The workshop will be held from 1:00 contracting opportunities available pm to 3:00 pm on Friday, November through Test Facilities, Operations, 12, 2010, at the former Erie County Maintenance and Engineering Conservation League Building, (TFOME), a NASA prime contractor located on US Route 250 at Fox Road, responsible for the maintenance and Sandusky, Ohio. Seating for this operation of NASA’s Plum Brook workshop is limited, so please call Station in Sandusky, Ohio. TFOME is (419) 621-3244 as soon as possible to the new contractor in charge of make your reservation. facility management at NASA Plum For more information about all of Brook. TFOME has work available for the SBA’s programs for small qualified small businesses and will businesses, visit the SBA’s extensive have their Purchasing Manager on Web site at www.sba.gov (http://www. site on the day of the seminar. sba.gov/).
North Coast Business Journal
“Radio is alive and well, thanks to the internet” This is according to the October 2010 issue of Better Homes and Gardens (page 26). This kind of mainstream publication plug is just what SenecaCountyRadio.com needs, according to Keith Hodkinson, President and General Manager of the Tiffin based operation. “When I tell people what we do, they kind of the tilt their heads with a quizzical look” said Hodkinson. “It’s simple. During the dark days of radio, companies like Clear Channel bought up all the small town radio stations across America. They took away all the local programming, networked everything and left the heartland with nothing but programming like Bob and Tom heard everywhere.” He added, “Cities like Tiffin and many others were proud of their radio stations that were owned and operated by people that lived in their communities. They had news that was written and produced locally. The morning shows were all local. We’re bringing that back via the only alternative left. The internet.” But how can you listen? “Today, most people listen to us via desktop or laptop computers. We can also be heard on Smartphones like Blackberry and Android based phones. Wireless (WiFi) desktop radios are available at our office that will allow you to listen to us along with 11,000 free internet stations around the world” He added.” the last frontier for us will be the automobile. Ford Motor Company already has its Microsoft-designed Sync system that allows Smartphones to be instantly heard on a car’s speakers. Subaru, Toyota, GM, Ford and others ALL have In-Car Internet Radio systems on their front burners in the next year or two.” Persons that log onto www. senecacountyradio.com find themselves at the doorway of many options, all free. WTSC (not call letters, but Hodkinson’s acronym for Wonderful Tiffin and Seneca County) give the listener 24 hours of CD quality music of the 60s, 70s, 80s, 90s and today. Because Hodkinson has tabbed the station Your Community Radio Station, most products utilize
the Your emblem. YourMorning! is heard Monday thru Friday 6am-9am. Hodkinson and longtime newscaster Frank Barber present news, entertainment, interviews that are all in some way connected to Tiffin and Seneca County. YourNews! gives a short daily local newscast. YourWeather! is a current up-to-theminute forecast exclusive to Tiffin, Fostoria, Attica and the area. YourSports! presents two live high school football games each Friday night with a very competent crew consisting of Barber and Ken Egbert handling play by play duties and Ohio High School Coaches Hall of Fame Inductee Steve Gilbert and Wayne Stephens handling the color. Basketball brings more of the same with former coach Paul Weaver and current Columbian women’s coach Larry Kissabeth helping out. The audio from the radio goes hand in hand with the Web site. “We archive all our features so people can click on at any time and listen when their schedule permits,” Hodkinson added. Still on the menu are past football games, interviews with notables like John Kasich, Jeff Wagner, Ben Nutter and more. The entire operation is advertisersupported. “The advantage of our radio operation over traditional terrestrial radio is that we can give our advertising clients definitive, quantitative data on how many people are logging on, when they’re logging on and more.” The station launched in mid-August and is already seeing very aggressive growth according to Hodkinson. In the month of September, over 6,000 logged on to www.senecacountyradio. com. “Advertisers that do business with the people of Seneca County should take a very serious look at us,” says Hodkinson. “The internet is here to stay. The future of local community radio will be part of it. Isn’t it wonderful to think that whether you move to Florida or Arizona in the winter months or you’re serving our country in the Mideast, you can listen to a crystal clear piece of hometown radio whenever you want to? Now -- that’s progress.”
Another Reason to Believe in Mercy Tiffin Hospital.
Mercy Tiffin Welcomes
to the community.
Dr. Meade received his medical degree from the University of Toledo in Toledo, Ohio. He completed a pediatric internship and residency through the University of Toledo Pediatric Residency Program. Dr. Meade will be specializing in general pediatric and adolescent care for children from newborn to 18 years of age. As a member of the American Academy of Pediatrics and the American Medical Association, he is committed to the highest level of compassionate, quality care for the Christian A. Meade, MD children of our community. He has Pediatrics developed a strong network with the pediatric subspecialists at Mercy Children’s Hospital to ensure appropriate referrals when a higher level of specialization is required. Dr. Meade is thrilled to be fulfilling his life long dream of practicing medicine in a rural community. He welcomes the opportunity to collaborate with both Dr. Kakarala and Dr. Moorjani as the newest member of the medical staff at Mercy Tiffin Hospital. His office is located at 433 West Market Street in Tiffin and appointments may be made by calling 419.455.8150.
St. Anne | St. Charles | St. Vincent | Children’s | Defiance | Tiffin | Willard
North Coast Business Journal
Promote it and They Will Come! Submitted by Malinda Ruble, Executive Director Seneca County CVB Despite challenging economic times, the Seneca County Convention & Visitors Bureau has been very busy promoting the region to entice visitors to come to the area. Whether it was a result of our marketing efforts or events, visitors did come. For example, in June, disc golfers and their families from all over the world came to Seneca County as part of the Professional Disc Golf Association’s World Championship, which took place in Tiffin, Marion, Delaware, Bucyrus and Upper Sandusky. The majority of the competition’s special events took place in Marion, but disc golfers traveled throughout the week to compete on courses in all five areas. The Seneca County CVB worked hand in hand with the other CVBs to provide welcome bags, event and dining information, and information services to the disc golfers so they were able to explore the region. Thanks to the hard work of local event planners in Marion and Tiffin, the championship was a huge success brining more than 500 visitors to the region. It was great to see people using the disc golf course at Hedges-Boyer Park and enjoying themselves. In addition to working with groups, the Seneca County CVB enhanced several portions of the 2010
marketing efforts, which include print, radio and online media, to reach more visitors in 2010. The marketing plan is implemented in conjunction with a public relations effort that utilizes the use of media press releases, presence at trade shows and direct mail to entice not only leisure travelers, but also groups to Seneca County. One key component of the Seneca County CVB marketing efforts is the visitor guide, which was expanded this year to include a more comprehensive listing of all there is to see and do in the area. The new guide also includes color-coded sections, an expanded section on Seneca County outdoor recreation and advertisements were relocated to the display area in each corresponding section. However, the Seneca County CVB 2010 marketing efforts were not limited to print collateral. The CVB put forth a significant effort on creating a new website for the organization. The new website, which can be found at www.visitsenecacountyohio. com, offers a new look and updated information for visitors on attractions, dining, shopping, lodging and events. And now Seneca County also has a presence in the social media, too. The social media is a great way to reach out to visitors and to promote upcoming events. For example, followers can find information on the upcoming Holiday Happening event, slated to take place Nov. 6-7 quickly and easily. To follow the Seneca County CVB just click
the Facebook like button at Visit Seneca County, Ohio or find us on Twitter. And although 2010 is starting to wind down, there are many great changes expected for 2011 in Seneca County. The new American Civil War Museum of Ohio, which has relocated from Bowling Green, is expected to open its doors in downtown Tiffin in early 2011. The museum, which is temporarily located at 207 S. Washington St., will offer a unique experience to visitors with its increased exhibit space, hands-on activities, research library and much more. Also, the Enchanted Moment Doll Shoppe, Museum & Gallery also is expected to have an increased exhibit area available in 2011. The attraction, which opened in Tiffin one year ago, will expand from two rooms of exhibit space to seven. The attraction offers an outstanding, educational and fun tour of hundreds of unique dolls. Both of these newly expanded attractions to the Seneca County area, as well as the variety of diverse events and festivals, make wonderful options for visitors to enjoy in Seneca County. For more information on all there is to see and do in Seneca County, just call the Seneca County Convention & Visitors Bureau at 888-736-3221 or go to www.visitsenecacountyohio.com or find us on Facebook.
Safety Council Puts Focus on Water and Ice Safety
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Submitted by Jim Miranda, Manager Sandusky County Safety Council At its October meeting held at Ole Zim’s the Sandusky County Safety Council put the emphasis on water and ice safety, as they presented checks to the Sandusky County Water and Ice Safety Committee (SCWISC) and to the Sandusky County YMCA. A $1,000.00 check was given to Don Atkinson, Rice Township Supervisor and Chairman of the SCWISC to be used for the purchase of 36 “Danger” signs to be posted along the Sandusky River. This committee was formed last winter following the tragic drowning of three Fremont boys who fell through the ice on the Sandusky River, and is dedicated to preventing such incidents in the future. Guest speaker Master Chief Aaron Zimmer, United States Coast Guard, a member of SCWISC, addressed the group with a program entitled “Cold Water Boot Camp” that included a demonstration of the effects of
hypothermia on the human body. Master Chief Zimmer will be making presentations on water and ice safety at elementary schools throughout Sandusky County during the months of November and December. This effort is being coordinated by The North Central Ohio Educational Service Center (NCOESC). NCOESC Superintendent Jim Lahoski and Marketing Director Kelly Hohman were in attendance. YMCA Executive Director Denise Reiter and Fitness and Aquatic Director Jana Martin accepted a $776.96 check for the purchase of a water rescue training manikin and two water rescue tubes. The 75-member Sandusky County Safety Council, one of 80 councils throughout the state of Ohio under the auspices of the Ohio Bureau of Workers’ Compensation, promotes safety in the workplace and in the community through safety-related programs presented at monthly meetings, and by offering incentives to its members for reduction in the number and frequency of lost-time injuries. For further information contact Jim Miranda at the Chamber of Commerce of Sandusky County, 419332-1591.
North Coast Business Journal
CHAMBER CALENDARS for November Bellevue Chamber of Commerce 4
Monthly Luncheon Noon, Willows clubhouse
Erie County Chamber of Commerce 17
Small Business Start-up Workshop Free, but RSVP 1-800-826-2431 4
Directors Meeting, 7:00 pm Otterbein North Shore
Business After Hours, 5-7 pm Host: Ferguson’s Gallery
Business After Hours Corso’s Flower & Garden Center
Annual Dinner, 6:00 pm Genoa Fire Hall
26, 27 Genoa Merchants Holiday Open House Downtown Genoa
Business After Hours Verizon Wireless Store Huron Commerce Plaza RSVP, 5-7 pm Firelands Festival of Lights Lighting Ceremony & Ringing Swinging Auction Lodge at Sawmill Creek 5:30 pm Huron County Chamber of Commerce
Seminar on Internet Marketing/Social Media Noon -1:00 pm Ottawa County Resource Center Presented by WPCR Lunch will be provided Members free Non-members $7.00 Board Meeting 7:30 am, Chamber Building Port Clinton Area Chamber of Commerce
Business After Hours, 5-7pm United Way, Sutton Center
Chamber Board Meeting, 8 am
Program Committee, 8 am, Chamber office
Membership Committee, 8 am, Chamber office
Chamber of Commerce Foundation Meeting, 8:30 am
Education Committee, 8 am, Chamber office
Main Street Board Retreat Sutton Center, 3:00 -7:00 pm
Main Street Port Clinton Board Meeting, 8:30 am
Safety Council, all divisions, 7:30 am, Norwalk High School Distance Learning Center RSVP req’d Business After Hours LynMarie’s Coffee On Main Monroeville, 4:30-6:30 pm
Brown, Crane & Associates Grand Opening & Ribbon Cutting Noon-7 pm, Norwalk
Walleye Festival Committee Meeting @ Ida Rupp Library 5:00 pm
Sandusky County Chamber of Commerce 16
Agricultural Committee Meeting 7:30 am, Chamber office
Coffee & Contacts, 8:00 am Chamber office, Reservation Required
Chamber Ambassador Meeting 8 am, Chamber office
Chamber Board Meeting, 7:30 am, Chamber office
Tiffin Area Chamber of Commerce 6, 7
Oak Harbor Area Chamber of Commerce
Huron Chamber of Commerce 18
Deck the District, Downtown Norwalk Marblehead Peninsula Chamber of Commerce
Genoa Chamber of Commerce 11
Through December 9 Silent Basket Auction Benefit the Clothing Bank, Chamber office
Tiffin Holiday Happenings Refreshments, Door Prizes Lots of Fun! Saturday 10 am - 5 pm Sunday 12 noon - 5 pm Small Business Basics Seminar Chamber Conference Room, 9:30 - 11:30 am Info/reservations call: 800-826-2431 Business Breakfast Break Series, 7:45 am Soft Skills... A Resume Isn’t Enough Tiffin University, #112 Hertzer $5 members $10 for non members Register 419-447-4141
email@example.com Cool Solutions & After Five Tiffin University Troy Vincent, VP Player Development, NFL “Developing to Your Full Potential”, 5 - 7 pm Safety Council, Carmie’s Grill & Bar, 11:30 am
Vermilion Chamber of Commerce 26-28 The Christmas Walk Downtown Vermilion Noon- to 5 pm Tour horse-drawn trolley 27
Santa arrives at Exchange Park by icebreaker -- 11:00 am Community Christmas Tree Lighting Ceremony Victory Park, 7:00 pm
27 – Santa Welcomes Children 12/18 Exchange Park, 11am-3pm
10 November 2010 North Coast Business Journal
National Study Finds Firelands Regional Medical Center Number One in Ohio for Vascular Surgery Firelands Regional Medical Center in Top 5% in the Nation HealthGrades, the leading independent healthcare ratings organization, published a study today finding that Firelands Regional Medical Center is number one in the State of Ohio and among the top 5% in the nation for vascular surgery. Ratings included the nationâ€™s nearly 5,000 hospitals and examined mortality rates and complication rates from government quality data reported in 2007, 2008 and 2009. â€œFirelands Regional Medical Center recognizes that healthcare consumers are becoming more interested in and educated about quality outcomes,â€? says Patty Martin, Vice President of Quality & Patient Satisfaction at Firelands Regional Medical Center. â€œWe are pleased to share that Firelands Regional Medical Center ranks best in
the state for vascular surgery.â€? Specifically, Firelands Regional Medical Center received the following HealthGrades 2011 vascular awards, ratings and rankings: â€˘ Ranked #1 in State for Vascular Surgery in 2011 (ranked #3 in 2010) â€˘ Ranked in the Top 5% in the Nation for Vascular Surgery (ranked Top 10% in 2010) â€˘ Five-Star Rated for Vascular Surgery in 2011 â€˘ Five-Star Rated for Carotid Surgery For 7 Years in a Row (2005-2011) â€˘ Five-Star Rated for Peripheral Vascular Bypass in 2011 Dowzell M. Swayngim, MD, Jeffrey L. Buehrer, MD, and David H. Kim, DO are dedicated exclusively to the practice of Vascular Surgery at Firelands Regional Medical Center
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with over 45 years of combined experience in vascular surgery. The vascular surgeons offer a full breadth of minimally invasive and surgical treatments for: â€˘ Peripheral Artery Disease â€˘ Leg Pain/Swelling Caused by Bad Circulation â€˘ Varicose Veins and Chronic Venous Insufficiencies â€˘ Treatment of Deep Vein Thrombosis â€˘ Carotid Artery Disease â€˘ Aneurysms â€˘ Dialysis Access Procedures â€˘ Chemotherapy Access ProceduresÂ â€œThis ranking reflects the experience, outcomes and dedication of Drs. Swayngim, Buehrer and Kim, Vascular Surgeons on our Medical Staff, as well as the excellence of our entire Vascular Surgery team,â€? says Chuck Stark, President & CEO of Firelands Regional Medical Center. â€œPreviously ranked number three in the state, this number
one ranking speaks volumes for the quality of care that patients receive from our vascular surgeons and the rest of the care team. Patients do not need to leave town to receive their care from the best vascular surgeons in the State of Ohio and one of top 29 facilities in vascular surgery in the nation.â€? â€œVascular surgery is a team effort, and we greatly appreciate all of the nurses, physicians, technicians and other health providers who helped make this outstanding accomplishment possible,â€? noted Dr. Buehrer. â€œItâ€™s all about quality care, and making certain our patients receive the very best vascular care possible; this is our ongoing goal. We join all of the members of the vascular surgical team at Firelands Regional Medical Center in taking great pride over this outstanding HealthGrades quality achievement.â€?
Small Business Basics Seminars Set for November The Ohio Small Business Development Center at Terra Community College is offering free, two-hour seminars, â€œSmall Business Basics,â€? that will answer questions about starting, buying or expanding a small business. This seminar will take the confusion out of your efforts and help you avoid costly mistakes and unnecessary steps. Learn the basics of: name registration, licensing, taxes, zoning, business entities, employees, insurance, financing and business planning. The November schedule is: â€˘Wednesday, Nov. 3 â€“ 9:30 to 11:30 a.m. Ottawa County Improvement Corporation (conference room), 8043 W. S.R. 163, Oak Harbor â€˘ Wednesday, Nov. 10 â€“ 9:30 to
11:30 a.m. Tiffin Area Chamber of Commerce (conference room), 62 S. Washington St., Tiffin â€˘ Wednesday, Nov. 17 â€“ 9:30 to 11:30 a.m. Erie County Chamber of Commerce (conference room), 225 W. Washington Row, Sandusky â€˘ Tuesday, Nov. 23 â€“ 4:30 to 6:30 p.m. Terra Community College (Building B, Room 101), 2830 Napoleon Road, Fremont These events are free and open to the public. To register or for more information, call Bill Auxter, Director of the Ohio Small Business Development Center at Terra Community College, toll-free 800-826-2431 or 419-559-2210. Or contact him by email at bauxter@ terra.edu.
North Coast Business Journal
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Board chair Susan Starr, President Marsha S. Bordner, Chancellor Eric Fingerhut and Vice Chair Carl Koebel cut the ribbon on the Skilled Trades Center.
More than 200 Celebrate Grand Opening of Skilled Trades Center at Terra Sunshine and blue skies contributed to the celebratory mood as more than 200 people attended the grand opening/ribbon cutting ceremony for the Skilled Trades Center at Terra Community College last month. The new building, which is about 23,225 square feet, was built at a cost of approximately $3.5 million. Funding for the project was a combination of state and local funds. The Skilled Trades Center is home to the heating, ventilating and air conditioning (HVAC), welding and power technologies programs and the Terra Truck Driving Academy. There are also faculty and staff offices, five classrooms — four with Smart Board technology — and a student lounge. Ohio Board of Regents Chancellor Eric Fingerhut was the main speaker. He spoke about the University System of Ohio and the role of community colleges. “Terra is a shining star in the University System of Ohio,” Fingerhut said. “You are stepping up with this new building. Terra exemplifies what this state needs in higher education.” Those in attendance included current and former Terra trustees, local legislators, community members, local employers, alumni, faculty and staff, and students. A public reception was offered after the ribbon cutting and tours were available for visitors. The Skilled Trades Center is the first new building on campus since 1997. Building D, vacated by the skilled trades programs, will now be renovated into allied health and music/art wings.
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©2010 Paramount Health Care
12 November 2010 North Coast Business Journal
YOU TAKE RUNNING YOUR BUSINESS VERY SERIOUSLY. SO DO WE!
Scott Kromer . Christine Simmons . Tyler Webb
Scott Kromer . Commercial Lender . 419-447-1513 x 1536 Christine Simmons . Treasury Management . 419-447-1513 x 1910 Tyler Webb . Commercial Lender . 419-447-1513 x 1527
Protect Your Pet By Jeff Roth There are more than 140 million cats and dogs in the United States. Many people treat their animals better than their kids. It can be a concern of what will happen to their favorite pet when they die. Everyone has heard of the eccentric decisions made by some for the protection of their fury friend. Leona Helmsley left 12 million dollars to take care of her Maltese dog named Trouble. Trouble had to be moved to an undisclosed location and have an assumed name. The security cost for his protection was $200,000 a year. Not to be outdone, a Chihuahua owned by a wealthy individual now lives in an 8.3 million dollar mansion in Miami Beach, has a $15,000 diamond necklace and a Cadillac Escalade with a full time driver. Several years ago a trust was created for the care of the cats surviving a wealthy individual. The butler was paid well by the trust to care for the cats and stay in the home. The bank trustee showed up one day to find that the cats seem to have new energy. It was discovered that the butler was replacing the cats as they died to keep the trust alive. The trustee had the remaining original cats tattooed to be able to determine when the trust was to end and the butler would lose his job. If you can’t provide this kind of care for your pets, you should at least think ahead and provide a plan for your pets when you die. The first and most important consideration is to determine who will take your animals and provide for them as you would. You need to understand that your time and devotion is not necessarily theirs. Don’t ask people who will tire of their duty. It may not be a relative. It quite often is a person with whom you may not have close ties but that person does possess the same love for animals. They may live far away but would be happy to adopt your pet. You should consider the cost of care particularly if it is a relative being nice or who may not have the means to provide proper care. Provide a fund that will pay the expenses for a reasonable time. The surplus funds are often distributed to the new owner after the animal has died. If you are single and the pet is your only true “beneficiary” then you may consider actually creating a pet trust for the
benefit of your animals. Normally an animal charity or like kind charity will be the beneficiary after the animal’s demise. There are many issues in this area particularly if you set aside a large amount of money. This requires careful drafting and you should consult a qualified planner. Sometime it is best to leave the animals to a pet care center or nonprofit facilities that are prepared to care for animals. This may sound strange, but you really should leave a written set of directions as to the routine of your pet and what food is best for his health. If the pet has health issues, you should be sure that your caretaker is made aware. Even animals have unique needs that only you know. This may seem a little off the wall but it is a major concern for a person without an immediate family and their world is centered on a cat, dog or some other animal. I am currently assisting a single person in her eighties who has a fifteen year old large parrot with a forty five year life expectancy. This is not the easiest pet to place and her situation gave me the impetus for this article. The most important step is to know that your intended caregiver is WILLING and has the time and means to fulfill your wishes. If you are on the other end of this problem, please let mom know if you cannot or do not want to care for her animals. Truth is particularly important on this issue. Do what you say or your mom may be back. Jeff Roth is a partner with David Bacon of the firm ROTH and BACON with offices in Port Clinton, Upper Sandusky and Marion, Ohio. Mr. Roth is also licensed and practices in Florida. His practice is limited to wealth strategy planning and elder law in both states. Nothing in this article is intended for, nor should be relied upon as individual legal advice. The purpose of this article is to help educate the public on concepts of law as they pertain to estate and business planning. Jeff Roth can be reached at firstname.lastname@example.org (telephone: 419-732-9994) copyright@ Jeffrey P. Roth 2010.
North Coast Business Journal
Mercy Willard Hospital New Facility Construction Update Mercy Willard Hospital held its groundbreaking in mid July and the following Monday the site preparation began! Currently the site is being prepared for construction through the removal of topsoil and excavation for utilities and storm water management, which will be completed by early fall. Work has started on the stairwells. Steel erection has begun and will be completed in late fall. Throughout the winter months, the exterior walls will be going up. The construction crews will put up plastic barriers to protect the building from the weather as they continue to proceed with construction through the winter. Construction is on target, and Mercy Willard is anticipating that the new facility will open the spring of 2012. Many community members
have been inquiring about what companies have been hired to build the new healthcare campus. There are many companies that are coming together to help Mercy Willard with this project. Lathrop has been hired as the Construction Manager, and they will oversee the entire project and ensure it is completed on time. In addition to Lathrop, many other companies have been hired, including StuderObringer, located in New Washington, will provide site concrete services and will do all of the masonry work on the building. Clouse Construction, located in New Riegel, will provide all building concrete, including the slab foundation. Lake Erie Electric, located in Mansfield, has been hired as the electrician contractor. Dunbar, located in Toledo,
will be partnering with VM Systems as the mechanical contractor. Dunbar will pull their labor force from Huron County, including projects that need to be completed in Toledo, such as the prefabrication projects. There is a great deal of work that goes into planning for the new facility and the new healthcare campus. Mercy Willard has hired Woolpert, Inc. who will lead them through a planning process that will result in a campus master plan that will guide future campus development over the next ten to twenty years. By analyzing the geography and topography of our property, Woolpert will help us determine what parts of our 40 plus acre property can be developed beyond the new Mercy Willard facility and the proposed Trilogy Health Services skilled nursing care
facilities. The campus planning process has begun and includes site assessment and design charrettes, in which key stakeholders will engage in visioning discussions to identify future campus
services and potential campus partnerships. Participating in these design charrettes will be hospital senior leadership, hospital employees, Mercy Willard’s Board of Trustees, and key community leaders.
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Purpose with distinction.
14 November 2010 North Coast Business Journal
Mercy Cancer Center at Tiffin – Project on Target for 2011 Opening Tiffin University Rec. Center
The Region’s #1 Design Build General Contractor Projects in the Tiffin Area:
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*Steel Erectors *Site Work 419-448-1365 *Concrete Work *Construction Managers *Pre-Engineered Steel Buildings __________________________________________________________
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Mercy Tiffin Hospital is in the process of coordinating all cancer-related treatments and services into one location, at Mercy Cancer Center at Tiffin. “Successfully fighting cancer takes a comprehensive, well-coordinated approach,” said Dale Thornton, President and CEO of Mercy Tiffin Hospital. ”We are committed to providing state-of-the-art cancer services, while easing fears and focusing on the needs of each individual person.” This $1.35 million investment will consolidate all oncology programs into one community cancer center campus by developing and connecting a new medical/ oncology infusion clinic to the existing Radiation Therapy Center. Clouse Construction of New Riegel, Ohio is the General Contractor for the construction of the Mercy Cancer Center at Tiffin. SSOE of Toledo, Ohio is the architect for the project. The creation of the new Mercy Cancer Center at Tiffin has been moving forward in the last few months, and changes to the exterior will be noticeable soon. The connector between the two existing buildings is underway. In July, interior renovation of the former Mercy Business Office building and installation of underground utilities were completed. The interior framing of walls is now nearly complete. When the project is completed, the new Medical Oncology/Infusion Center will provide multiple accommodations to make receiving cancer treatment more comfortable and convenient for our c o m m u n i t y. Custom-tailored chemotherapy, biotherapies, side-effect management, 3-D conformal radiation, Intensity Modulated Radiation Therapy (IMRT), transfusions, special IV’s, clinical trials, biologic response modifiers, prostate seed implant and a CT simulator will be available to patients in a comfortable setting. Mercy Cancer Center at Tiffin will combine the existing state-of-the-art radiation
therapy services and the new medical oncology/infusion services into one location to offer comprehensive cancer treatment. The center will feature infusion rooms, an oncologist office and exam space. Point of care laboratory testing and an on-site pharmacy, massage therapy treatment and a unique retail boutique will allow cancer patients to receive all necessary treatment, testing and medications in one location. The cancer center will offer a Lymphedema clinic that will provide personalized treatment and support groups that will have the opportunity to meet in a comfortable setting to share their experiences. As the cancer center continues to grow, the hope is to include a special healing garden in the future, which will be available to patients and families. The flow from registration to discharge will make cancer care easier for the patient and their family, so everyone can focus on the patient’s recovery. “Mercy Tiffin is committed to providing state-of-the-art cancer services, while easing fears and focusing on the needs of each individual person,” said Marsha Danhoff, President and CEO of the Mercy Tiffin Foundation. “The creation of this new cancer center will enable Mercy Tiffin to expand its cancer program while continuing to provide the compassionate and supportive care patients and their families need as they battle this frightening disease.” Construction of the new Mercy Cancer Center at Tiffin is scheduled to be complete by December 2010, and will be open for patients in early 2011. To support this effort, The Mercy Tiffin Foundation is launching a campaign, “Enhancing Cancer Care through Faith, Hope and Love,” to raise a minimum of $100,000 to enhance the amenities and services the center can offer. To make a donation to the Mercy Cancer Center at Tiffin campaign or for information about giving opportunities, call Bernie Steinmetz at 419-455-7049.
North Coast Business Journal
E-mail Advice! By Don Knaur E-mail has changed very little over the past 15 years compared to the rest of the Internet and PC’s in general. However, the importance of E-mail to our personal and professional lives has changed dramatically. When I started my business 15 years ago, I made one mistake that has cost me a good deal of time and money. I started publishing and posting the E-mail Address given me by my Internet Service Provider (ISP). When I did that, I, in essence, married my ISP. In 1996, dial-up service was the normal service for everyone other than very large businesses. At that time the ultimate connection speed was 14,400 KBPS and later that year it doubled to 28,800 KBPS. When I signed my ISP’s contract, he had the premier service available in my area. However, as time went on, other and better services became available. In our area they included, cable (Roadrunner) and several local ISP’s offered a wireless service. While those services were much faster than dial-up, they were also far more expensive. Then DSL service came to town and the price wars started. At first DSL was only available through AT&T for $30.00 per month. But by that time, I had been promoting my E-mail Address for several years, so I knew it would be very time consuming and costly to change addresses. However, that is what I should have done, because by that time there were several free on-line services available. Finally, my ISP offered a DSL connection. I upgraded to my ISP’s DSL for about 50% more than I could have had it from AT&T, so that I wouldn’t have to change my E-mail Address. About 18 months ago my ISP joined the vast majority of the local ISP’s that had been the backbone of the early Internet and folded his tent. Fortunately, one of his employees set up a service through GoDaddy.com to allow us to keep our ancient E-mail Addresses and it only costs us $7.50 per month If I had it to do all over again, I would have switched to a free online
Yahoo mail account a long time ago. Yahoo is my personal choice, but you can achieve virtually the same free service with HotMail or Gmail online accounts. Because of my lack of affinity for Microsoft, aka Bill Gates, I declined to use HotMail. I tried Gmail once in an emergency, but did not like the way they pushed Google tools at me, so Yahoo is still my personal choice. There are many advantages to the free online accounts, such as: • All of your mail and addresses are stored online and therefore, do not have to be backed-up. • Online services are protected by the services anti-virus software. • The online services can access your ISP provided E-mail Accounts and import their contents to their online storage. • When you have an online account, you can change ISP’s without suffering from a loss of your e-mail correspondence. The online accounts have utilities that will allow you to import your address book without having to re-enter everything. If you make the change, you should still maintain your old account for at least a year. You should simply set your free online account up to access your old account and then send a reply to any messages from people you want to correspond with telling them of your change of address. Figure if you don’t hear from them within a year, you don’t need to hear from them. If you plan to use your E-mail account for more than another year or two, I recommend that you consider switching to a free online service. After all, who knows what the future will offer in term of Internet Service. Being able to divorce an ISP is a good thing for you! Don is the CWO (Chief Working Officer) of Help-Desk, Ohio, a complete computer service center, located in Suite A of the Courtlee Interiors’ Building, 2499 W. Market in Tiffin. Don has a degree in Computer Programming from Tiffin University and has been an Information Technology Professional for over 20 years. He started HelpDesk, Ohio in the spring of 1996 and opened his shop in March 2001. Don welcomes calls for advice or information at 419-448-8020.
Mercy Willard Hospital Is Now Offering
Urogynecology Services Mercy Gynecology Specialists is now offering advanced treatment options for incontinence and prolapse. Approximately 13 million women in the US cope with urinary incontinence, and more than 30 million women suffer from prolapse. For many women their quality of life has been affected by these conditions.
Urinary Incontinence • Urinary Incontinence is sudden, unexplained urine leakage. • Between the ages of 18 and 44, 1 in 4 women experience incontinence. • If you leak urine when you cough, sneeze or laugh hard, wear pads or liners to protect against unplanned leakage, or plan activities based on where a restroom is located, you may have urinary incontinence.
Prolapse • Prolapse is a condition where the pelvic floor muscles weaken, causing the vagina to bulge, protrude or feel like something has “fallen”. • 1 out of 2 women over the age of 45 suffer from some form of prolapse. • Women suffering from prolapse may have vaginal pain or difficulty, and pain with intercourse.
If you think you may have urinary incontinence or prolapse, contact Mercy Gynecology Specialists to learn about the new, minimally invasive procedures available.
Mercy Gynecology Specialists Woo H. Paik, MD, FACOG 1506 S. Conwell Ave. Willard, Ohio 44890 419.935.0187 mercyweb.org
St. Anne | St. Charles | St. Vincent | Children’s | Defiance | Tiffin | Willard
16 November 2010 North Coast Business Journal
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The Bellevue Hospital Foundation
CAR RAFFLE In cooperation with Steinle Chevrolet-Buick
Win a 2011 Corvette Convertible 1LT OR $50,000 in Cash
Full Color and B&W Printing • Letterhead & Envelopes Large Format Printing • Booklets & Presentations
Get 100 FREE Business Cards!*
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$100 per ticket
BUSINESS CARDS Steve Tamburrino
Drawing February 14, 2011
2 Prize: $2,000 • 3 Prize: $1,500 • 4th Prize: $1,000 • 5th Prize: $500
Chief Operations Oﬃcer
mobile 419.515.1284 direct 567.256.3269 fax 419.627.6257 email firstname.lastname@example.org
Additional Information: 419.483.4040, Ext. 4319
3911 Venice Road Sandusky, Ohio 44870 www.rstpm.com
To take advantage of this introductory oﬀer, just go to www.dprintonline.com and sign up for our mailing list before October 31, 2010, and receive a coupon good for your free business cards. *Single Side Cards Only. Shipping rates apply.
Only 1,500 tickets to be sold!
EVERY DAY! ks john Fran
ks john Fran
in Avenue 123 Frankl OR 97870 Richland, 123.4546.7890 nmotors.com www.precisio
in Avenue 123 Frankl OR 97870 Richland, 123.4546.7890 nmotors.com www.precisio
Buy 100 get 200! Buy 500 get 1,000!
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Only 1,500 tickets to be sold!
only at www.dprintonline.com
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Acct. #: ______________________________________ Exp. Date: _______________ Cardholder Name:
Phone (Day): _____________ (Cell): ________________________________ Mail to:
The Bellevue Hospital Foundation 1400 West Main Street, Bellevue, Ohio 44811-8004
Number of Tickets: _____ @ $100 Each Total Enclosed: $__________________
North Coast Business Journal
All our candy is fresh and hand-crafted in our store. We have great gift ideas for clients and customers, as well as employee gifts.
A few of our gift items include: Filled Chocolates Wine Chocolates Truffles Candy Trays Gift Baskets Gift Towers
634 Columbus Avenue â€˘Sandusky OH 44870 www.tresorelleonline.com
North Coast Business Journal
18 November 2010
Doing it Well!
Sound Solutions of Ohio 419-443-1233 Steering clear of the adage of “business as usual,” Sound Solutions of Ohio began with the vision to become a company that is exceptional in all phases. When Thomas Waldsmith, owner of Sound Solutions of Ohio, was given the opportunity to take his knowledge and experience to start this new endeavor, he knew he would need a strong team to support him. “I’m blessed to have three people who are not only great coworkers, but are good friends,” said Waldsmith. “When they decided to take the leap, it brought instant stability and credibility to the company.” Sound Solutions of Ohio is a complete sales, installation and service company for surveillance camera and door security systems, business telephone and public address systems, multi-media systems, network cabling, 2 way radio, and FCC radio licensing and consultation. Any business, especially small businesses, can benefit from their services; to include churches, schools and other public entities as well. Growing their business through client referrals, Sound Solutions of Ohio believes in the notion that if they take care of their clients they will not only keep coming back, but they’ll also spread the word about their positive experience. “We would not be able to have a business at all without our partnership with Croghan Colonial Bank,” commented Waldsmith. “We wanted a local financial institution that could provide the personal response we needed, and most importantly would believe in our potential, Croghan has given us this.”
Tell us what your business does well! Craig Davis (419) 355-2242 Plan Well.
Ribbon Cutting at Little Giants Car Wash The Chamber Ambassadors of Sandusky County participated in a Ribbon Cutting for Little Giants Car Wash on October 20 in celebration of their upcoming Grand Opening later in the month. Little Giants Car Wash is owned by Jeff Biggs and Mike Haney. Biggs and Haney own numerous car washes in the Toledo/Perrysburg Area.
CHP Ranks in Nation’s Top 10 Health Systems in Second Consecutive Year For the second consecutive year, Catholic Healthcare Partners (CHP) was named to the Top 10 list of health systems in the United States based on their hospitals’ clinical performance in a Thomson Reuters study released in June. CHP is the parent company of Mercy. Data on the clinical outcomes from Mercy’s seven hospitals in Northwest Ohio, including Mercy Tiffin Hospital, were all involved in the data collection studied by Thomson Reuters. Researchers from the Thomson Reuters 100 Top Hospitals analyzed quality and efficiency of 255 health systems across the country and found statistically significant differences between top and bottom performs in
several key areas. According to Michael Connelly, president and CEO of Catholic Healthcare Partners, the distinction gives further evidence that the health system is maintaining its goal of excellence in healthcare. “We are honored to be recognized again as a Thomson Reuters Top 10 Health System. We are not only the largest health system ranked in the top 10, but we are the only Catholic system and one of only three multistate systems to earn this independently verified recognition. We are delighted at this recognition of our continuing efforts to improve and enhance clinical quality and patient safety.”
COMING IN NEXT MONTH'S NORTH COAST BUSINESS JOURNAL: WESTERN OTTAWA COUNTY
North Coast Business Journal
Heidelberg University is on the Move In his first full year as Heidelberg’s president, Dr. Robert H. Huntington has placed emphasis on strengthening the university’s core mission, with an intense focus on two long-term goals: enhancing a c a d e m i c excellence and the student experience. Huntington has led the creation of a new strategic action plan that will guide the university’s HUNTINGTON work and progress for the next five years and beyond. Already, Heidelberg has achieved significant progress in the first phase of the campaign with the opening in August of the state-of-the-art Adams Hall, which houses the School of Business, and the opening later this month of the innovative Media Communication Center. In October, the university broke ground on a new residence life and learning hall and university commons. Adams Hall is named for benefactor John Q. Adams, a trustee and alumnus who provided $2 million toward the project. “The Heidelberg School of Business will continuously change to keep pace and to forge ahead with a global mindset focused on the fundamental challenges of leadership, ethics, strategy, problem solving and execution,” Huntington said. “This wonderful facility, with its innovative instructional technology and cuttingedge multi-media capabilities, will enable us to meet the demands of each new undergraduate and graduate class. Adams Hall, he said, “stands as a constant reminder of our higher education quest and our unrelenting commitment to surpass good and achieve greatness.” Coinciding with the Adams Hall dedication, Heidelberg launched the Patricia Adams Lecture Series, welcoming Enron whistleblower Sherron Watkins as the first speaker in the series. Twice annually, the series brings to campus exceptional women in all fields who discuss important leadership issues with the Heidelberg community and the Tiffin community. Later this month, Heidelberg will open its breakthrough Media
Cutline for groundbreaking photo: Heidelberg students formed the “footprint” of the new residence hall during the groundbreaking ceremony Oct. 5. Communication Center. The new teaching and learning facility will include studios, office and gathering space and a classroom, all focused around the business of communication. Student-operated stations WHEI-TV and WHEI-FM will be housed there, and the center will be the eventual home to commercial radio station WTTF, making Heidelberg one of the few college campuses in the country that provides a blend of student and professional operations. The new residence hall, which will be for primarily sophomores, is slated to open in August 2011. It will be the first completely new residence hall on the campus in 45 years. Current and prospective students have offered input into the amenities that will be built into the University Commons, a space for all students and campus members to gather. On the horizon, Heidelberg has plans to build a wellness center and complete a football stadium and alumni center on campus. In addition to bricks and mortar projects, a variety of new services and initiatives have been implemented over the past several months. Among them are a new faculty-student mentoring program and an integrated Academic and Career Support Center.
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20 November 2010
North Coast Business Journal
Students Raise Thousands for Habitat Conservation The Ohio Young Birders Club raised over $3,100 during the clubâ€™s recent Big Sit fundraiser. The idea behind a Big Sit is to raise money through pledges and gifts based on the number of bird species identified from 17-foot circle during a limited period of time. The more species spotted, the more money thatâ€™s raised. The event took place at the Ottawa National Wildlife Refuge near Oak Harbor, OH, on Sunday, October 10th, from 7:30 a.m. until 4:30 p.m. The young birders spotted an impressive 62 species during those hours, including bald eagles, hawks, tundra swans and five species of woodpeckers. Proceeds of the Big Sit will benefit both the club and the Middle Bass Island Preserve restoration project of the Black Swamp Conservancy and its Lake
Erie Islands Chapter. The Ohio Young Birders Club is a statewide group for young people, ages 12 to 18, who have an interest in birds and in nature. The club is an education program of the Black Swamp Bird Observatory, a research and education organization based in Oak Harbor, OH. While similar in name, Black Swamp Conservancy and Black Swamp Bird Observatory are separate organizations. The Black Swamp Conservancy, based in Perrysburg, OH, is a land trust dedicated to protecting agricultural land and natural areas, now and for future generations, through land conservation agreements. The Conservancy does so to preserve the rural heritage, unique natural habitats, and lakes and streams of northwest Ohio. Black Swamp Bird
Observatory is a nonprofit dedicated to promoting conservation by advancing knowledge of the needs of migrant and resident birds through scientific research; by using this knowledge to instill appreciation and
understanding of birds and their habitats through education and outreach; and by encouraging community awareness and participation. For additional information, contact: Kevin Joyce (kjoyce@
blackswamp.org) The Black Swamp Conservancy 419.872.5263 Kim Kaufman (email@example.com) Black Swamp Bird Observatory
Fisher-Titus Medical Center
Looking for a Physician? At Fisher-Titus Medical Center our patients are our neighbors, friends and families and we are proud to provide them with the advanced technology and outstanding personal care they deserve and have come to expect at FTMC.
For a list of physicians who are members of the FTMC Medical Staff, call 419-660-2117 ext. 1429 or toll-free 1-800-668-8711 ext. 1429 for a FTMC Physician Directory or visit www.ftmc.com to Find A Physician.
Members of our medical staff are located throughout Huron and Erie Counties ensuring that your health care is convenient and close to home.
In our communities serving our communities.
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North Coast Business Journal
Whose Shoes Are You Walking In? By Roger Bostdorff Selling is not about you, selling is about your prospect. When you leave a voicemail does it many times sound like this, â€œlet me tell you a little about my companyâ€? or â€œlet me tell you a little about my productâ€?? Your prospect cares about neither your company nor your product but rather they care about solving their business problems. For someone to be successful in sales they need to be able to walk in the shoes of their prospect. They need to be able to visualize the issues, problems and challenges that this company might be experiencing. For example, if you are calling on a construction company and you have sold your solution to another construction company, what problem did your solution solve or improve? How about the wholesale distributor that you sold your solution to, what benefits did they derive from your solution? How about the manufacturer? If you know why these customers bought, then you know some potential hot buttons to grab the attention of your new prospect. You also add credibility to
your story that you can help them because you have already helped other companies in their industry. Industry expertise and experience goes a long way in opening doors and getting the business. By the way, you noticed that I referenced your â€œsolutionâ€? not your â€œproduct or service.â€? If you are selling a product or service then you are selling a commodity that may be available by multiple product or service companies. However, if you are selling a solution you are selling the capability to solve your customerâ€™s problems, issues or challenges. You are helping that customer improve their quality, cut their cost, improve their customer service, etc. Sometimes this is simply a state of mind or attitude. What you have to sell may not change but how you position it with your customer will change the perception and importance of your product/serviceâ€Śyour SOLUTION!! Voice mail in sales unfortunately is very prevalent, so let me ask you, which voice mail is going to get your attention if you were the prospect? Which voice mail has a higher probability of a return call? 1. I called because I wanted to tell you about our company 2. I called because I wanted to tell you about our products 3. I called because I have been
Northcoast Jobs Connection The Northcoast Jobs Connection Job Stores and the Seneca One Stop offer numerous services and resources for job seekers and employers. Seminars are free and open to anyone in the community. The seminars are also available to be customized for employers and delivered on site. Area seminar will be at the Ottawa County Community Resource Centre, 8043 W. SR. 163, Oak Harbor: â€˘ 8:30 a.m. to 1 p.m. Nov. 18 â€” â€œGet a Job or a Better Job POD.â€? Applications, resumes, interviewing, networking, the Internet and more. â€˘ 9 a.m. to noon Nov. 22 â€” â€œWhy Work Ethics.â€? Learn what employers expect in work ethics. Get information about confidentiality, tactfulness, communication and manners in the
work setting. The following are free computer classes, but registration is required. Call 419-898-3688, ext. 270. â€˘ Nov. 15: 9 a.m. to noon â€” â€œIntro to Wordâ€? and 1 to 4 p.m. â€” Internet and Email â€˘ Nov. 29: 9 a.m. to noon â€” â€œMicrosoft Wordâ€? and 1 to 4 p.m. â€” â€œMicrosoft Excelâ€? Job Store officials asking those interested in these workshops to register by emailing Carol Guice at firstname.lastname@example.org or by calling her at 419-307-1189. For information, log onto www. northcoastjobs.org. In Ottawa County, call the Job Store at 800-6651677 or 419-898-3688, ext. 270. All basic services are free of charge.
working with several contractors/ distributors/manufacturers (pick an industry) in the area to solve their ______ problem. We have been able to solve this challenge with our ______ solution. Some of you are asking yourself, â€œWhat problem or issue did I solve when I sold that copier, service contract, etc. to the XYZ Company? First, if your answer is they needed a faster copier then I am not communicating effectively. If that is the case the follow-on question is why? What business problem did they need to solve? Secondly, if you have to ask that question then you also need to re-evaluate your sales approach to determine if you are really taking an approach to solve your customerâ€™s challenges or if you are simply taking the order? I heard a neat saying a long time ago and I am going to modify it slightly for sales. â€œYour customer
cares how much you know when they know how much you care.â€? Donâ€™t just sell your product or service but rather care enough about your customer to help them solve their problems with your solution. Why not walk in their shoes for a while? Roger Bostdorff is the President of B2B Sales Boost, LLC. He spent over 30 years with IBM in sales and sales management. B2B Sales Boost is a consulting company helping organizations improve their sales and overall business processes. You can find more about B2B Sales Boost on the web at www.b2bsalesboost. com or calling 419-351-4347. If you would like to receive the B2B Sales Boost Newsletter please send an email to email@example.com. Do you have a business question? Please email it to sales@ b2bsalesboost.com for a reply.
does make a difference