Scan Magazine | Business | Column / Calendar
When receiving can be harder than giving Feedback is a powerful tool for building an effective team, and creating a feedback culture is one of the best ways of sustaining and supporting that team. By Steve Flinders
There are many different approaches to giving feedback, including the ‘feedback sandwich’ – starting and finishing with some praise, with the developmental stuff in the middle. Another is the 1-2-3 technique where you say: 1. This is what I saw or heard (fact). 2. This is the effect it had on me (opinion). 3. This is my advice to you (advice). Whichever way you do it, the core aim of feedback remains the same: to improve performance. Although it is nice to get praise, all I personally want from the person giving me feedback are ideas about how I can do it better next time.
However, the real challenge is not giving feedback but receiving it. When someone starts giving me feedback, the big temptation is to start interrupting in order to defend myself and justify what I did. Instead, I have to make an effort to remain silent and listen carefully to what I am being told. If I decide that the feedback is not useful to me, I can choose to ignore it, but I should take time first to think about what I want to do with it. I should also respect my colleague’s views and thank them when they have finished. Giving and receiving feedback are subjective processes and we all need to recognise that what we are told when we get feedback is just one person’s point of view. On the other hand, the more practice we
get at doing both, the better we get. If I ask someone for feedback, I am doing them a favour too by giving them an opportunity to hone their feedback-giving skills.
Thanks to Helen Strong for the 1-2-3 technique. Steve Flinders is a freelance trainer, writer and coach, based in Malta, who helps people develop their communication and leadership skills for working internationally: email@example.com.
Business Calendar Lucia in Birmingham Head to Birmingham Cathedral for this most Swedish – well, or Italian – of Swedish festive traditions. The Swedish Chamber of Commerce for the UK co-promotes the free event, which will be jointly led by staff from the Swedish Church and the Cathedral. The Ex Cathedra Choir will be directed by Jeffrey Skidmore. Date: 12 December, 6pm (doors 5.30pm) Venue: Birmingham Cathedral, Colmore Row, Birmingham, B3 2QB www.scc.org.uk
Link Up Drinks Things start to slow down a good week or two before the actual holidays begin, but do make the effort to head down to 54 The Gallery for the last Link Up Drinks event this year. The Swedish Chamber presents the opportunity to enjoy a drink along with a pop-up exhibition by textile artist Charlotte Rosenberg Bosten who, together with photo artist Richard von Hofsten, has curated a collection of diverse artworks telling the story of the aurora borealis. There is no better way to socialise with the business scene before officially declaring the 2016 working year over.
Date: 14 December, 6pm Venue: 54 The Gallery, 54 Shepherd Market, London, W1J 7QX www.scc.org.uk Photo: DUCC
Christmas Lunch This annual Christmas gathering organised by the Finnish Chamber of Commerce provides the ultimate opportunity to network with your peers while enjoying delicious Finnish food, all at the beautiful Finnish Ambassador’s Residence. Be warned: there will be singing. Afterwards, drinks will be held at The Champion. Date: 15 December, 12pm Venue: The Finnish Ambassador’s Residence, 14 Kensington Palace Gardens, London, W8 4QP www.fbcc.co.uk
Startup Stories Kickstart the New Year with success stories from the start-up world to get you inspired. There will be talks followed by an audience Q&A session, some nibbles and drinks and of course an opportunity for networking. Date: 12 January, 6pm
Venue: WeWork Moorgate, 1 Fore Street, London, EC2Y 9DT
Nordic Drinks The monthly Nordic Drinks session will be back at the end of January, starting at Bodo’s Schloss in west London. Get back into networking shape after a hopefully relaxing, head-clearing festive break and bring your friends and business cards along for a drink or two. A free welcome drink for the first 50 early birds! Date: 26 January, 6pm Venue: Bodo’s Schloss, 2a Kensington High Street, W8 4PT, London www.nbccuk.com
Issue 95 | December 2016 | 91
Promoting Brand Scandinavia. Featuring interview with Swedish skiing ace Charlotte Kalla.