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Discover Germany | Special Theme | CeBIT 2016

TOPdesk – Shared-service management simplified Happy customers are the goal of every supporting department. That is why TOPdesk has created a simple and intuitive software solution that helps companies improve customer communication, manage workflows and keep track of assets. TEXT: ELISABETH DOEHNE I PHOTOS: TOPDESK

The global service management firm was founded in Delft, in the Netherlands, over 20 years ago by two recent graduates, Wolter Smit and Frank Droogsma. Their goal was to help service providers – first IT departments and later facility suppliers or human resources management – to improve their customer service with simple, intuitive, adaptable and easy-to-use software. Their goal was to transform complex and chaotic service processes into organised, coordinated and flexible actions. Since the two founders first got started, their company has grown rapidly: from two employees to 500, and from a single small office to 11 branches and 4,000 customers worldwide. All of the TOPdesk’s departments – from development to sales, con-

sulting, support and marketing – are all located under one roof. The German TOPdesk headquarter is located in Kaiserslautern and a team of 80 employees offers support and direct contact for clients in German-speaking countries. In addition to offering an effective Helpdesktool, the company also provides clients with streamlined, shared service management processes. In fact, at this year’s CeBIT in March 2016, TOPdesk is releasing a new product targeted at those clients who are in the business of customer and employee service management. The highlight will be a new Self Service Portal, a convenient, simple and integrated tool that lets clients complete their services even more efficiently and effortlessly.

Top: Global representation of TOPdesk. Portrait: Frank Droogsma (right) and Wolter Smit (left), founders of TOPdesk.

www.topdesk.de www.topdesk.co.uk

TOPdesk Software Entdecken Sie die benutzerfreundlichste )$!*&+$F2(20$F$(/@)8,/:2!$ ,W! >?A C2+&3&/D 7(< XY Wir stellen aus:

Halle 3, Stand H18

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Profile for Scan Group

Discover Germany, Issue 36, March 2016  

Discover Germany promotes German, Swiss & Austrian Design, Tourism, Food, Culture and Business.

Discover Germany, Issue 36, March 2016  

Discover Germany promotes German, Swiss & Austrian Design, Tourism, Food, Culture and Business.