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South Carolina Association of Convenience Stores SCACS Planning Conference September 12-13 Columbia, SC

You are OUR Essential Piece

3rd Quarter 2011


Inside this Issue 8 4 10

A word from your SCACS President Kenneth Cosgrove and a current listing of your Executive Committee and Board Members.

SCACS awarded the 2011 Store Manager of the Year, 2011 Retailer of the Year, and 2011 Supplier of the Year at this year’s convention. Learn more about each on pages 8-9.

Check out our 2011 SCACS Summer Convention recap. With more than 400 attendees, this year’s convention ROCKED. Look to see who made our collage of pictures.


SCACS awarded more than $10,000 in scholarships this year (the most ever). Please see our list of scholarship winners, the members they represent and donors.


The 2011 SCACS Scholarship Golf Classic SOLD OUT this year and was a huge success at our new course, Timberlake Country Club. Read more about this event on page 12.



The annual planning conference is right around the corner. Read how YOU can become more involved and get more out of your membership in the upcoming year.



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BOARD MEMBERS Thank you for helping move this

Greetings SCACS Members!

I hope everyone has had a wonderful summer! The SCACS summer convention has come and gone and what an event it was! Record breaking attendance (again!), great networking, and lots of sun and fun! From learning about social media to making new friends and lots of laughs, I had a great convention and I hope you did too. I have heard lots of good feedback but I would love to hear more – please e-mail and let me know what you liked and didn’t like at The autumn season is almost upon us and in between earthquakes and hurricanes it’s looking like a great fall season for South Carolina. The Planning Conference is almost here! It will be in Columbia at The Hilton Hotel on September 12-13. Thanks to Phil Gramaglia & Jack O’Malley and the Membership Committee, the Monday education lineup is our most impressive yet! Remember, at SCACS we are always sensitive to our member’s time commitments so we’ve combined the Planning Conference with our fall education and our board meeting to combine everything into two action-packed days of activity. On Monday, we will have our education session and then Monday night we are going to the University House for dinner and social time. On Tuesday, we’ll have our Planning Conference in the AM and follow with the fall board meeting that afternoon (more details on page 6-7). SCACS members, if you’ve ever wanted to get involved in and get to know folks in this association this is the BEST opportunity you will have all year. We plan out the entire year’s activities and set the tone for next year. We would love to have you come join us. As an added bonus, just recently SCACS was invited to represent all SC C-stores at a joint meeting of SLED, the Attorney General Alan Wilson, the Lottery Director, the Director of the Dept of Revenue and the Association of Police Chief’s Director. They wanted to talk about being collaborative instead of confrontational while working in our industry and they called us to get our feedback. This is an exciting first step to improving those relationships with enforcement and it’s great to be a part of the conversation with those agencies! You’ll get all the details at the planning conference. See you there!


industry foward!

Kenneth Cosgrove, President Piedmont Petroleum / Citgo Corner Mart Jack O’Malley, Vice President, Bountland Quick Stops Bonnie Arnold, Treasurer The City Marina Company/ The Sea Store David Jordan, Past President R.L. Jordan Oil Company/Hot Spot Rich Mione, Secretary VPS Convenience Store Group Larry Lytle, Asst. Secretary WILCOHESS, Inc. Gary Dozier, Vice President of Associates J.T. Davenport & Sons, Inc. Board Members Sean Bishop - Pepsi Bottling Group Margie Boyar - Coca-Cola Bottling Co. Consolidated Scott Burchfield - The Pantry, Inc. Irvin Cauthen - Plez-U Food Stores, Inc. Dean Cline, Sr. - Cline & Associates Riley Cordell - Pet Dairy Dean Davis - Nestle DSD Hal Crenshaw - Crenco Food Stores, Inc. Phil Gramaglia - MillerCoors Jeff Ham - RJ Reynolds Tobacco Co. Bill Hooker - Lance Snacks, Inc. Mike Jones - Frito-Lay, Inc. Steve Kirby - Hackney Service Merchandisers Jeff Leischner - Thomas & Howard Company, Inc. Richard Little - Smith Rogers Oil Company, Inc. Andy Lupo - Altria Sales and Distribution Sheri Mehaffey - Blythewood Oil Company Brad Poe - Buck Management Corp. Deborah Thevaos - S & D Coffee, Inc. Brent Townsend - Sav-A-Step, LLC Lee Webster - Anheuser-Busch, Inc. Lex West - West Oil Company


SCACS Staff Rachel Beacham Leigh Faircloth, CAE, Executive Director Katie Koon, CAE Leigh-Ann McCune Debra Williams

Kenneth Cosgrove SCACS President

SCACS Lobbyist Robert Adams



V N CO SCACS Annual Convention -- An Annual Hit with the Members The SCACS 2011 Summer Convention was a huge success with more than 420 registered attendees at the annual event in Hilton Head. This year’s convention had many exciting highlights. Members enjoyed the ultimate entertainment with the Dueling Piano’s high-energy performance on Sunday night, the musical stylings of Jim Quick and the Coastline Band, to the story telling of the legendary Clemson Head Football Coach Danny Ford. Back for the third time, our Live Auction emceed by our own Rich Mione, raised a record-setting $14,730 for the PAC. Our educational lineup included the involvement of a group of state legislators. They participated in several forums. They have become a key component of the annual convention’s educational program. Our keynote speaker was Pete Kane, who addressed social media marketing, a topic for both our retailers and suppliers. The Convention Committee Chairmen continue to focus 100% on providing our retailers and suppliers with true value for their time and money invested in this event. See a list of our sponsors to the right, without them we would not be able to host such a first class event:


Diamond Level:

Coca-Cola Bottling Co. Consolidated R.J. Reynolds Pet Dairy Snyder’s Lance Miller Coors Anheuser-Busch Pepsi Beverages Company Crown Imports

Platinum Level:

H.T Hackney McLane Company J.T. Davenport Nestle DSD Altria Sales & Distribution Dr. Pepper Snapple Group Federated Insurance Thomas & Howard Company, Inc.

Gold Level:

Frito-Lay Swisher International, Inc. Mars Chocolate

Silver Level:

Atlantic Dominion Distributors S & D Coffee, Inc. Swedish Match U.S. Core-Mark Int’l Associated Distributors Carolina Distributors & Service, LLC Kellogg Company Grand Strand Sandwich Company, Inc. BIC Corporation

Bronze Level:

The Hershey Company Lorillard Tobacco Company Golden Flake Snack Foods, Inc. M.R. Williams, Inc. Matrix Brokerage Altadis USA

Patron Level:

Eagle Transport Corp. ConAgra Foods Chester’s International Intralot Cheerwine




2011 SCACS PLANNING MEETING September 12-13, 2011

INFO & SCHEDULE The 2011 Planning Conference will be held on Monday and Tuesday, 9/12-13. ALL MEMBERS are invited and encouraged to be a part of this event (these events). This helps YOUR association to work on topics and programs that YOU, our members, identify as important and needed. This year’s planning conference will take place at The Hilton, downtown Columbia. There are a number of components to the Planning Conference including a full-day educational workshop on Monday (9/12) with networking and dinner at the University House following (this year’s meal: Beaufort/ Frogmore/Lowcountry Stew--other options will be available for those who do not prefer seafood). We will continue our meeting on Tuesday at the Hilton with the Planning Session which includes all committees, all committee members (including anyone who WANTS to JOIN a committee) and a board meeting (including a budgeting session). We have changed hotels this year and a room block will be available at The Hilton. More info will be available soon. Please visit our website at OR call SCACS headquarters at 803-419-0804. Room Rate: $129 plus tax Make your hotel reservation before 8/26 by calling The Hilton at 803-744-7800 and reference SC Association of Convenience Stores (SCACS


Monday, September 12 8 - 8:30 am Registration 8:30 - 10:30 am 10 Common Wage/Hour and Personnel Problems 10:30 - 10:45 am Break 10:45 - 11:45 am Pre-and-Post Hiring Employement Investigations: What info is out there, what can you use? 11:45 - 12:30 pm Lunch 12:45 - 1:30 pm Alcohol Enforcement 1:30 - 2:15 pm Third Party Assault Case: What You Need to Know to Protecting Your Customers, Employees, & Business 2:30 - 3:15 pm Alcohol Training/ Best Practices? 3:15 - 4:15 pm Bath Salts 4:15 - 4:30 pm Closing Session 5:30 pm Depart for University House transportation provided 9 pm Return to hotel Tuesday, September 13 8:30 am - Noon Planning Meeting - Committees at work

TOPICS & SPEAKERS 10 Common Wage/Hour and Personnel Problems Phil Gregory, Sloan, Montgomery, Gregory & Hall, Inc Almost every business, regardless of size, will experience conflict in the employer-employee relationship at some point. This can present a challenge to small business owners, who often do not have the knowledge concerning which federal and state regulations may apply or the experience as to how to proceed. Don’t be caught off guard. This program will focus on employment related matters affecting the convenience store industry and will provide practical guidance for preventing problems that can result in back wages, settlements, or litigation costs. Pre-and-Post Hiring Employement Investigations: What info is out there, what can you use? Amy Gaffney, Regina Hollins Lewis and Susan Edwards, Gaffney Lewis & Edwards, LLC Employers have tremendous incentives to use background checks, credit reports, and information available on social networking sites to ensure that job applicants will be effective employees. The attorneys from Gaffney Lewis & Edwards, LLC will discuss the availability of resources and the usefulness of pre-employment investigations as a means of protecting the employer from pitfalls that may arise after hiring. We will also discuss how failing to thoroughly screen applicants can, in some situations, create liability for the employer. Finally, we will discuss how the employer can benefit from post-hiring investigations when faced with employee complaints about the workplace. Alcohol Enforcement Agent Jim Causey, SLED


Third Party Assault Case: What You Need to Know to Protecting Your Customers, Employees, & Business Christian Stegmaier Our society has become more violent in recent years. Unfortunately, this violence has spilled over to businesses, including convenience stores. This violence usually comes in the form of a third party committing an assault against a customer and/or a c-store employee. Third party assault can mean liability for a c-store where the assault occurs - whether it be in workers compensation or general liability. Come learn about the law of third party assault in South Carolina and take home the best strategies for responding to this challenge Alcohol Training/Best Practices? Nathan Logan and Bryon Jeffcoat, Federated Insurance Federated Insurance will present on Alcohol training/best practices for half of the segment with Drug Free Work Place as the second half. The DFWP part is especially good for folks as most don’t have a program, you can save 5% off the Work Comp premium automatically. Bath Salts NEW Dr. Wendy Bell, Toxicoloy Supervisor, SLED Lt. Angil Landrum, Drug Analysis Supervisor, SLED Law enforcement officer across SC are beginning to experience a significant increase in the number of medical emergencies that offcur because of the substance commonly known as bath salts. It is most commonly sold in “mom and pop” convenience stores. This discussion will focus on the affects and dangers of this product.

As of September 1, SCACS met with SLED Chief Kel and enforcement would be stepped up within the next thirty days. Come hear from the man who does the enforcement himself and how to make sure your company is seen in the best light.

REGISTRATION Mark all that apply: _____ Sign me up for the Planning Conference. _____ including the educational programs _____ “road trip,” tail-gating and dinner _____ committee work on Tuesday. ____ Sign me up for the Educational Session only. There is a $25 charge for the first person from a company to attend the educational session ($15 per add’l person from the company). There is no charge to participate in the Planning Conference, but planning for meals and activities require an accurate headcount. Please send by 8/26. Register by fax to 803.419.4295, or e-mail rachel@ or mail to PO Box 11405, Columbia, SC 29211. Name __________________________________ Company _______________________________ Address _________________________________ City/St/Zip _____________________________ Phone _______________ E-mail __________________________________

Please indicate the working areas (committees) in which you’d like to participate and your preferences in priority order (1=first choice, 2=second choice). Assignments will be made based on interest, feedback and need. ____ Awards industry awards program ____ Communications newsletter/website/directory ____ Membership/Education educational seminars, membership recruitment & retention, benefits ____ Golf spring & summer convention ____ Legislative/PAC work on legislative & regulatory issues, solicitation & distribution of PAC funds ____ Public Relations public service, scholarship programs & promotion ____ Convention organization of annual convention ____ Strategic Planning Petro Show, joint events with other associations/food shows




STORE MANAGER OF THE YEAR Barbara Crolley, Buck Management Corp

(Left to right) Edgar Buck, Jr., Tom Meriweather, Barbara Crolley, Brad Poe and Kenneth Cosgrove.




The association announced Barbara Crolley as the recipient of the 2011 Store Manager of the Year award (pictured left) at this year’s convention. Crolley is the manager of Buck Management’s Blue Water Convenience Store #5 in Goose Creek. She was selected from nominees from across the state representing more than 3,100 stores and managers. She was selected by a committee of her peers and store owners. Crolley has been with Blue Water since July 2009 after having previously been a multi-unit manager with more than 30 years experience in the gasoline business. She accepted the position of store manager in July 2009 and within the first 90 days she sourced, hired and trained a complete team of cashiers along with an assistant manager.

(Left to right) Sheri Mehaffey, Larry Sharpe and Kenneth Cosgrove.


Crolley set the customer service bar high by working the first two to four hours of operation by herself on most days to meet and greet regular customers and welcome new customers personally. The staff followed her admirable lead and sales began to move up and continued to grow steadily over the next two years. The Blue Water Goose Creek location has now sustained double-digit year-over-year growth to date. Crolley is a vibrant and energetic leader for her store and an impressive example for the company, the Blue Water division and the industry.

(Left to right) Jere Loggins, Kenneth Cosgrove and Jeff Leischner.

Congratulations to both Barbara and the Blue Water Team!





The association announced Blythewood Oil Company as the recipient of the 2011 Retailer of the Year award.

The associations announced Thomas and Howard Company as the recipient of the 2011 Supplier of the Year award.

Blythewood Oil Company was honored for its leadership and involvement in the industry, its dedication and care of its employees and strong community involvement.

The Thomas and Howard Company has been selected for its strong partnerships with retailers to grow and improve business, its fundraising efforts on behalf of worthy causes and strong community involvement.

Blythewood Oil Company

Two of the company’s leaders, Larry Sharpe, company owner, and Sheri Mehaffey, the company’s chief operating officer, were present at the SCACS 2011 Convention and recognized for their exemplary leadership. Sharpe a long-time leader in the industry is very active in legislative issues that influence and affect the industry. His own employees give him one of his best complements as they describe him as “caring and kind” and “daddy-figure.” Mehaffey, who serves as a leader on the industry association board of directors, is described as epitomizing leadership and operating with the highest level of integrity. She seeks innovative ways to grow the business as well as the convenience store industry as a whole. These two outstanding individuals help lead Blythewood Oil Company, SCACS’ 2011 Retailer of the Year.

Congratulations to both Larry and Sheri and the Blythewood Oil Team!

Thomas & Howard Company

Jeff Leischner, president and CEO of the company, accepted the award for Supplier of the Year on behalf of the company at the 2011 SCACS Convention. Thomas & Howard Company, Inc. is a privately owned convenience distributor headquartered in Columbia, South Carolina. With annual sales in excess of $200 million, we provide full-line, full-service distribution to convenience stores and small grocery stores, primarily located in South Carolina, North Carolina, Georgia, and Tennessee. In addition to distribution services, Thomas & Howard also operates numerous wholesale/retail outlets throughout South Carolina and North Carolina.

Congratulations to Jeff Leischner and the Thomas & Howard Team!






Angela Anderson Tiger Mart Joel Ball Wilco Hess Rachelle Ball Wilco Hess Jasmine Cook Hackney Service Zachary Crane Hackney Service Jaclyn Cross The Pantry Samantha Cummings J.T. Davenport East Jerry Enoch The Pantry Nicole Flanagan Sunny Mart Brandi Franklin Hackney Service Sarah Lipps Hackney Service Jacob Loftis Hackney Service Timothy Mauldin, Jr. Bountyland Quick Stop Cory Pooley Wilco Hess Katie Rudisill Hackney Service Yara Salem Corner Mart Kywain Sansbury The Pantry Lindsey Sigmon Hackney Service Shelby Smith The Pantry Jezzeriah Whitener H.T. Hackney Kimberly Williams Sunoco Troyana Williams Sunoco Katelin Wilson M.R. Williams

Anderson Oil Company, Inc. B&B Convenience Stores Bountyland Food Service, Inc. Buck Management Corp. Carolina Distributors & Service, LLC Carolina Quality Ice, LLC CCBCC Charlie B’s C-Store Cline & Associates Core-Mark International Crenco Food Stores, Inc. Greenville Technical College H.T. Hackney Hackney Service Merchandisers Hess Corporation J.T. Davenport & Sons, Inc. Kenrick’s Convenience, Inc. Lance Snacks Little Giant Food Stores, Inc. Pet Dairy Piedmont Petroleum RL Jordan Oil Co. Southco Distributing Company The Pantry West Oil Company WilcoHess, Inc.


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Attorneys who know

Retailer spotlight

Larry Sharpe - Blythewood Oil Co.

When and how did you get started in the convenience store industry? Larry: In Feb. of 1976, I bought Blythewood Oil Company. This consisted of one little rental store. Then in 1978, I built my first new location at I-77 and Blythewood Road. We were the first convenient store along the I-77 corridor between Columbia and Charlotte. Sheri: My past experience was all in the supermarket industry. I supervised associates that managed bookkeeping, direct store delivery, scanning/pricing and inventory management for 60+ stores. My husband and I spent 12 years traveling for four supermarket chains, and I gained additional experience in other areas that enhanced my knowledge of the industry. When I applied at Blythewood Oil, the needs of the company seemed to fit what I knew and enjoyed doing. Mr. Sharpe took a gamble and gave me a chance. As ‘they’ say “The rest is history” and here I am. What are the challenges you currently face in your c-stores? Larry: Trying to stay profitable in such a challenging economy and finding the balance between being profitable and staying competitive. Sheri: The state of the economy is the largest challenge we face in our business. We seem to be constantly adjusting to buying habits of our customers as they search for what they want and/or need to buy.

retailer spotlight

Sheri Mehaffey - Blythewood Oil Co. What is your advice to fellow SCACS members about working through the current economy? Larry: To recap Sheri…..Know who your customers are. Talk to them and find out what they want and what they are willing to spend their money for. The rest is simple – buy what they tell you and keep it available for them – when they want it and provide the best customer service. Sheri: Know your customers. Talk to them and find out what they want and what they are willing to spend their money for. The rest is simple -- provide the best customer service. Why is SCACS membership important to you? Larry: The resources available through SCACS are extremely valuable. From myself, office staff, as well as our store associates, we all find information, people connections and much more at our disposal through our membership. Sheri: Simply put, it is exciting to know that each time our members come together there is an absolute world of information that I can learn from. Meetings, seminars and guests at our gatherings keep me up-to-date as to current trends in our industry.

What has been your biggest success? Larry: Without question, being surrounded by employees who make my job easy. My employees are what make my company great. Sheri: Without any hesitation, we are very successful in controlling shrink due, in a large part, to the installation of scanning checkout systems in our stores. We now manage our inventory with more accurate data than we could before. In addition, our managers are trained in the causes of shrink and in shrink prevention as well. Another related success is the installation of computerized direct store delivery receiving – another valuable tool in controlling shrink. A new pricing system also adds to our complement of tools that assist us in managing inventory. How did you become involved in SCACS? Larry: We knew some fellow convenience store owners who spoke highly of the association and thought it would be a good fit for us as well. Sheri: Blythewood Oil was already a member when I came on board so naturally I attended the seminars SCACS offered to its members. I got to know Leigh and with her encouragement became more involved in the organization. It is an organization that listens to its members to ensure they are getting the desired results from their membership. I just can’t say enough about the resources SCACS has provided me.

If you would like to recommend someone for the retailer or supplier spotlight, please email Rachel at


2011 SCACS SCHOLARSHIP GOLF CLASSIC This year’s SCACS Golf Classic was a SOLD OUT event with 32 teams and 29 sponsors. The day began at 10 am with a shotgun start and it included a full round of golf, a target shot contest, a putting contest, closest to the pin and longest drive. We also were provided a delicious BBQ lunch by Cheerwine and their cooking team. Thank you to all of our sponsors who provided snacks and drinks throughout the day. Enjoy the pictures of our winners along with a few pictures from the event that day.


Grand Strand Sandwich



DRINK SPONSOR Anheuser-Busch

RANGE BALLS SPONSOR Federated Insurance Blythewood Oil Co.



Altria Sales & Distribution Carolina Distributors CCBCC Core-Mark International Eagle Transport EBY Brown Frito Lay Geiger O’Cain HT Hackney JT Davenport Lorilard Tobacco MR Williams North American Money Order Pepsi Beverages Co PET Dairy Piedmont Petroleum Postec Royal Cup Coffee S&D Coffee Snyders-Lance Thomas & Howard Wilcohess


Immigration reform has been a hot topic across the nation for some time now, especially in the southern half of the country. In response to the increasing ease of producing or acquiring fraudulent identification documents over the past decade, the federal government developed the E-Verify program. E-Verify is a free, internet-based system that allows employers to check the eligibility of new hires to work in the United States by matching the name and Social Security number of an individual with the Social Security Administration’s database. As there is no federal requirement at this time that E-Verify be used by employers, many states have passed laws requiring the use of this program. Joining the list of states passing such legislation this year are South Carolina, North Carolina, and Georgia. As detailed below, the purpose of these laws is essentially the same in each state, with the compliance dates and company size being the only distinguishing factors. Below is an outline of each state’s law:


Information concerning E-Verify enrollment is included at the end of this bulletin.

Effective January 1, 2012, all employers in South Carolina will be required to be registered with and participate in the federal government’s E-Verify program. Employers must use this system to verify the legal status of all new hires within three (3) business days of their employment. Employees hired before the implementation date should not be run through EVerify, unless there is a break in employment. All rehires after the implementation date should be E-Verified.

The inspections to check compliance with this new law will begin in January 2012 and can occur as random audits, as a result of a complaint, or as a “for good cause” review initiated by the Director of the program.

Unlike the states detailed below, South Carolina will not impose monetary penalties for non-compliance with this law. However, employers in the state that fail to enroll and use EVerify could have their business licenses suspended or revoked. It is important to note that companies must sign up and have an account on E-Verify starting January 1, 2012, regardless of current or future hiring plans.

If you need an overview on the steps involved with establishing an E-verify account, email SCACS staff member, Rachel to receive the document. Her email address is

This bulletin is provided as a service to clients of Sloan, Montgomery, Gregory, and Hall Inc. and is only to give information of a general nature. It is not intended as, nor should it be considered, legal advice or opinion.



Supplier Spotlight When and how did you get started with Thomas & Howard? I came to Thomas & Howard in May of 2003 as VP of Corporate Operations. About a year later, I was selected by the Board of Directors to replace David Clark, who was retiring, as President & CEO. What are the challenges you currently face in the industry? From a short term wholesaler perspective, we have too many competitors in our region. This creates a constant challenge of growing our market share while sustaining our margins. From a big picture perspective, trying to understand where our industry is going and how Thomas & Howard can be prepared to help our customers grow and improve their profitability. Including identifying what tools, programs, services, and products will best help our customers meet their future needs. Also, ensuring I have the right team to best assist our customers and manage our business.

Jeff Leischner - Thomas & Howard Co

What has been your biggest success? Helping Thomas & Howard transform to a flexible, technology-driven, and forward-thinking team with a stronger focus on closing the gap between what typical wholesalers provide versus what retailers need for growth and profitability. How did you become involved in SCACS? We have been a supplier member of SCACS for many years and have always actively participated in events. I became much more involved personally in 2007 when I was asked to join the Board of Directors and have really enjoyed the opportunity to contribute to the direction of the organization and relationships that have come from that involvement. What is your advice to fellow SCACS members about working through the current economy? Be flexible and open to new ideas. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” Charles Darwin Why is SCACS membership important to you? It gives Thomas & Howard a great opportunity to support our industry and customers, develop relationships, and actively participate in the legislative process on issues pertaining to our industry.

Heartland Petroleum Solutions

Valued Partner. Familiar Face. “The sooner you get to know Heartland, the sooner you’ll see how this company is helping to grow and enrich petroleum and c-store business operations. By combining a team with years of industry expertise, with the backing of the fifth largest payments processor in the country, we are delivering the highest level of products and services developed specifically for your business.” Bill McCollough Executive Director Petroleum Services Heartland Payment Systems


South Carolina Association of Convenience Stores Post Office Box 11405 Columbia, SC 29211

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SCACS Summer 2011 Newsletter  

SC Association of Convenience Stores Quarterly Newsletter