South Carolina Association of Convenience Stores
SCACS Members Visit State House
Winter Edition 2012
Inside this Issue 8 4 14
A word from your SCACS President Kenneth Cosgrove and a current listing of your Executive Committee and Board Members.
Sign up for this year’s SCACS Golf Classic. It will be held on April 24. We will be returning to Timberlake Country Club. Check out our sponsors so far!
Retail Day 2012 was a huge success for our members. If you weren’t able to attend please catch up with us by reading this article.
The SE Petro Show is right around the corner. Read pages 8-10 to learn about this year’s program and schedule.
In each edition, we highlight one supplier member and one retailer member who is involved with the association. Check out our most recent spotlights!
SCACS along with several members conducted a food drive for Harvest Hope Food Bank. Our members have big hearts. Read about them.
Happy New Year SCACS Members! 2012 is promising to be another big year in our industry and in our state. I hope that everyone had a wonderful holiday season with friends and especially family! Over the holidays however, your SCACS Association team has been busy at work on your behalf. This year, we have concentrated on bringing you value for your time invested in the Association. On March 21st we will have our Merchandising 201 event that is being organized by Vice President Jack O’Malley and board member Phil Gramaglia. If you’ve ever wondered the best way to organize your store and increase your profitability per square foot then this is the event for you. From marketing strategy to buying decisions, this program will give a non-biased look at some of the best practices and recent trends in operating, so whether you have one store or one thousand stores, I am positive you will benefit from Merchandising 201. It wouldn’t be a spring in South Carolina without the annual SCACS Spring Golf Classic. It may just be me, but I can’t imagine April without the Masters, Cheerwine BBQ and our golf classic. We are returning to Timberlake Country Club this year and Jeff tells me the course is in fantastic shape! Our industry is changing more everyday and all the markets in South Carolina are more competitive than ever before. Get involved with your Association, learn from your fellow members and not only survive but thrive in this new year! I hope to see you soon! Kenneth Cosgrove SCACS President
BOARD MEMBERS Thank you for helping move this
Kenneth Cosgrove, President Piedmont Petroleum / Citgo Corner Mart Jack O’Malley, Vice President, Bountland Quick Stops Bonnie Arnold, Treasurer The City Marina Company/ The Sea Store Rich Mione, Secretary VPS Convenience Store Group Larry Lytle, Asst. Secretary WILCOHESS, Inc. David Jordan, Past President R.L. Jordan Oil Company/Hot Spot Gary Dozier, Vice President of Associates J.T. Davenport & Sons, Inc. Board Members Sean Bishop - Pepsi Bottling Group Margie Boyar - Coca-Cola Bottling Co. Consolidated Scott Burchfield - The Pantry, Inc. Irvin Cauthen - Plez-U Food Stores, Inc. Dean Cline, Sr. - Cline & Associates Riley Cordell - Pet Dairy Dean Davis - Nestle DSD Hal Crenshaw - Crenco Food Stores, Inc. Phil Gramaglia - MillerCoors Jeff Ham - RJ Reynolds Tobacco Co. Bill Hooker - Lance Snacks, Inc. Mike Jones - Frito-Lay, Inc. Steve Kirby - Hackney Service Merchandisers Jeff Leischner - Thomas & Howard Company, Inc. Richard Little - Smith Rogers Oil Company, Inc. Andy Lupo - Altria Sales and Distribution Sheri Mehaffey - Blythewood Oil Company Brad Poe - Buck Management Corp. Deborah Thevaos - S & D Coffee, Inc. Brent Townsend - Sav-A-Step, LLC Lee Webster - Anheuser-Busch, Inc. Lex West - West Oil Company SCACS Staff Rachel Beacham Leigh Faircloth, CAE, Executive Director Katie Koon, CAE Debra Williams SCACS Lobbyist Robert Adams
GOLF CLASSIC 2012
Timberlake Country Club â€˘ April 25
SCACS Golf Classic is back at Timberlake Country Club! This year, the SCACS Spring Golf Classic will be returning for the second year to Timberlake Country Club. After a great tournament last year, your Golf Committee decided to return in hopes of an even bigger and better tournament. For any new golfers this year, feel free to check the course out online at www.timberlakecountryclub.com Traditionally, the Classic has been held during the week in between the Augusta National Tournament and the Heritage Golf Tournament (in Hilton Head). This year these two tournaments will back up to each other, thus pushing the SCACS Spring Classic to a new date. That date is Wednesday, April 25. The tournament is staying green in that no-paper will be printed or mailed regarding the tournament. All registration will be provided electronically. You can register using the registration on the following page or use the promotional materials that has been e-mailed out already. Entries for golf are limited - - to the first 120 players. Over the last 17 years, this tournament has SOLD OUT numerous times. Half of the teams have been sold for 2012 already. So hurry and register today. Prizes will be given to the first place team, the second place team, the third place team, the longest drive and the closest to the pin. Entry into the golf tournament will also give you entry into our Putting Contest.
Thank you to our Sponsors so far:
Altria Sales & Distribution, Inc., Carolina Distributors, Cheerwine Bottling Group, Coca-Cola Bottling Co. Consolidated, Core-Mark International, DR Mozeley, Eagle Transport Corp., Federated Insurance, Grand Strand Sandwich Co., J.T. Davenport &Sons, Lorillard Tobacco Co., MR Williams, Nestle DSD, Pepsi Beverages Company, RL Jordan Oil Company, RJ Reynolds Tobacco Company, and S&D Coffee, Inc. 4
For Team or Single Entry: Name_______________________________________ Company ________________________________________ Email _______________________________________ Name_______________________________________ Company ________________________________________ Email _______________________________________ Name_______________________________________ Company ________________________________________ Email _______________________________________ Name_______________________________________ Company ________________________________________ Email _______________________________________ BACK BY POPULAR DEMAND: Bring a retailer for free! As long as you pay for three players, you can bring your choice of a retailer for free. All you need to do is indicate which player is your retailer. NEW THIS YEAR: For those who are 65 years or older you will be able to play from the senior tees marked at the course.
Sponsorship Opportunities Hole Sponsor Lunch Sponsor Range Balls
$250 $500 $350
Main Contact ________________________________ Company _________________________________________ Phone ______________________________________ Email_____________________________________________ Product to be given away _________________________________________________________________________ Prizes to be given away ___________________________________________________________________________ Entry Fees per player (member) $200 ____ per player (non member) $225 ____ $ ________ X (# of players) = $ _______ PAC Packs per player $40_____ $ ________ X (# of players) = $ _______ Sponsorships Available
Hole Sponsor $250 ____ Lunch Sponsor $500_____
PAC pack includes: • Two Mulligans • One Red Ball Buster • One Shot in Target Contest
____ Credit Card
Name on Card _____________________________________ Card # _______________________________________ Expiration Date _______________ Sec. Code ____________ Billing Address ___________________________________________________________________________________ City/State/Zip ______________________________________ __________
Return registration form as soon as possible in order to avoid missing out to SCACS headquarters. You can return it via fax to 803.419.4295 or e-mail to firstname.lastname@example.org or mail to PO Box 11405, Columbia, SC 29211. You can also register online at www.scacs.org. Questions, call SCACS headquarters at 803.419.0804.
PLANNING MEETING WRAP-UP More than 90 Strong, SCACS Volunteer Leaders Set the Plan for 2012 The recent Planning Conference set the tone for SCACS’ New Year. This year’s planning conference started with a Business Tune Up where members could sit in on seven different educational sessions to help with running their businesses better. Topics ranged from 10 Common Wage/Hour and Personnel Problems to Employment Investigations to Third Party Assault Cases to Alcohol Training and an Update on the status of Bath Salts products. This was the second year that education sessions were held prior to the planning conference. From education to fellowship, SCACS members know how to have a good time. Thanks to the culinary skills of a few of our own members, specifically Wayne Barlow of Jack Link’s Beef Jerky and John Barr of Swedish Match, members enjoyed a delicious low country boil and fellowshipped to some tunes played by our own deejay master, Brad Poe. Members adorned their favorite team colors and enjoyed games such as checkers, ladder ball, and Dance Dance Revolution (DDR). The following morning, approximately 90 members gathered together to view the latest association video wrapping up our 2011 Summer Convention. Many were able to point to themselves and their families in the video. This helped get members in the mood to sit down and plan and strategize for the upcoming year. For the following two hours, all eight committees worked together creating their goals and objectives for moving the association forward in 2012.
From a great crowd of volunteer leaders came what we believe will no doubt be a record year of membership, attendance, and participation. Many of our standard programs will be returning for 2012 such as Retail Day, the annual, family-friendly convention and educational programs, such as Merchandising 201 and Fall Business Tune Up and legislative video updates. New in 2012 – a social breakfast at the SE Petro Show and other social events as well as some changes in the Planning Conference format for 2012. Stay tuned and mark your calendars now for many of the events that are already planned. (See a calendar of events included in this newsletter and on the website.) Thank you again to those companies that sponsored the Planning Conference. It was a success and has produced a great group of volunteer leaders!
Thank you to our sponsors:
Coca Cola Bottling Company Consolidated Golden Flake Snack Foods Federated Insurance MillerCoors Nestle DSD Premium Distributors
Thank you to those who are provided product for the Tailgate: Anheuser-Busch, Inc. Coca Cola Bottling Company Consolidated MillerCoors Pepsi Beverages Company Cheerwine
SCACS RETAIL DAY 2012: ESTABLISHING NEW RELATIONSHIPS Wednesday, January 25th marked another tremendously successful SCACS Retail Day at the State House, as dozens of retailers and supplier members worked the State House lobby and halls of the Capital Complex led by SCACS President Kenneth Cosgrove, SCACS Legislative Committee Co-Chairman Brad Poe, SCACS Staffer Rachel Beacham and SCACS lobbyist Robert Adams. The SCACS grassroots team met with Governor Nikki Haley and key legislative leaders including longtime SCACS ally House Ways & Means Chairman Brian White (R - Anderson), House LCI Chairman Bill Sandifer (R - Oconee), House Judiciary Chairman Jim Harrison (R - Richland), Senate Majority Leader Harvey Peeler (R Cherokee), Senate Majority Whip Danny Verdin (R - Laurens), Sen. Shane Martin (R - Spartanburg) and others. Thanks again for the tremendous grassroots support shown by SCACS retailers and supplier members. SCACS Retail Day has grown over the years from initial small groups of 12-15 to as many as 90 participants in recent years. This outstanding effort on your part has been a key to our association’s effectiveness in achieving our legislative goals over the years. Our grassroots team spoke to legislators about tax policy, government regulations, the proposed change in the way “little cigars” are taxed and other key issues for our membership. Another objective of each SCACS Retail Day is to establish new relationships with legislators, while continuing to foster longstanding friendships. The relationships we have cultivated with members of the General Assembly over the years through SCACS Retail Day are invaluable to SCACS when we have an issue arise that requires our membership to swing into action with grassroots calls, e-mails and in-person visits with legislators. Thanks again for taking time from your busy schedule to travel to the State House again this year for SCACS Retail Day!
RETAIL DAY 2012 7
Betsi Bixby to Keynote SE Petro-Food Marketing Expo “The 8 Top Retail and Wholesale Money-Makers To Do Right Now for Bigger Profits” 8:30-9:30 am, Feb. 29, 2012, SE Petro-Food Marketing. Expo In our super competitive industry, every marketer craves that competitive edge to crush the competition. Based on in-depth consulting with all sizes and sectors of petro marketers over the past two decades, plus her extensive business valuation and brokerage practice where she sees all the real numbers, Betsi Bixby will reveal to you the best eight ways any marketer, no matter how profitable right now, can make more money almost immediately. You may be doing one or two, maybe as many as five or even seven of them if you are tearing it up, but just missing even one means lost profits. Walk away from this session knowing exactly how to make your successful business even better, boosting your bottom line as quickly as next week! About Betsi… A professional financial sharp shooter, Betsi Bixby is well known for the valuable knowledge and experience she brings to petroleum consulting. With an MBA in Corporate Finance and experience as a Former VP of Commercial Lending at a major regional bank, Betsi has been applying her extensive financial knowledge and experience to the petroleum industry for the better part of two decades. Betsi clarifies and simplifies complicated subjects into concrete step-by-step processes that dramatically impact company performance and profits. Through her monthly Money Matters column published by the Petroleum Marketers Association of America (PMAA), and her PetroAnswers.com website, Betsi has become the most widely read expert in the Petroleum industry over the past two decades. She is also a member of the National Petroleum News (NPN) and SIGMA IGM Editorial Advisory Boards. Each year since 1992, hundreds of petroleum marketers have attended Betsi’s hard-hitting workshop, now dubbed “The Best Workshop in the Industry.” She is familiar with most major refiners, conducting regular annual training sessions for the industry’s biggest brands. In addition, she formerly ran a financial study group for Exxon’s lubricants master jobbers prior to their merger with Mobil. She captivates convention audiences throughout the U.S. with her “20 Ways to Increase Cash Flow” and other hard-hitting, practical programs with take-away audience value. Her most requested recent topic is “Growth through Acquisitions,” a seminar that focuses on common merger and acquisition pitfalls. In response to customer demand, Betsi began Meridian’s highly successful Valuation and Brokerage division in late 1999. Betsi and Meridian quickly earned a reputation for accurate valuations and have continued to achieve great success, facilitating highly confidential sales of family-owned petroleum companies. With Christ-centered personal ethics, Betsi Bixby strives to be a blessing to her customers, her employees and the industry she loves. Betsi currently resides in Weatherford, Texas where she enjoys a ranching lifestyle with her husband, best friend, and soul mate Nick Bixby. Betsi will speak on Wednesday morning, February 29, 2012, from 8:30 am to 9:30 am. You can then visit with her in Booth 1408 during the show. Make plans now to attend the SE Petro-Food Marketing Expo!
2012 PETRO SHOW SCHEDULE 10
Southeast Petro-Food Marketing Expo Educational Sessions We have some really good seminars scheduled for the Southeast Petro-Food Marketing Expo. Make sure you plan to be present and bring enough of your key employees to attend all the seminars. You can make room reservations now (www.sepetro.org under Hotels) or see list herein. Registration for badges will open in the next couple of weeks.
Wednesday, February 29, 2012 Meeting Room 202/204 8:30-9:30 a.m. “The 8 Top Retail and Wholesale Money-Makers To Do Right Now for Bigger Profits” Presented by Betsi Bixby, Meridian Associates Meeting Room 203 9:30-10:30 a.m. “Customer Case Study: CRM is more than a buzz word – How the Sandri Companies Improves Sales, Customer Service & Marketing” Presented by Doug Fissell, VP of Ledgeview Partners & Tim VanEpps, President of Sandri Companies Meeting Room 108 9:30-10:30 a.m. “Technology Fast Approaching the Marketplace of Every Retailer: NFC (Near field communication); Mobile Payment (ex. Google Wallet); EMV (Euro Mastercard/Visa) & Digital Media” Presented by Jones & Frank Meeting Room 107 9:30-10:30 a.m. “PCI Compliance & C-Store Network Management-Changing Environment of C-Store Networks & How to Reduce Costs” Presented by Heartland Payment Systems Meeting Room 106 9:30-10:30 a.m. “Managing Scan Data for the Small Retailer” Presented by Shawn Herrick, SSCS, Inc. Meeting Room 105 9:30-10:30 a.m. “Health Insurance: How Can You Protect Your Plan & Your Employee Benefits” Presented by Brad Humphries, Federated Insurance Meeting Room 104 9:30-10:30 a.m. “Emerging Trends in Prepaid: Don’t Miss Out on these Exploding Categories” Presented by Greg Bauer, Director, PreWay Sales & Gordon Sadler, President Access International Communications Inc. Meeting Room 103 9:30-10:30 a.m. “Setting Up Your Own Company Safety Training Program to Prevent Injuries in the Workplace” Presented by EMC Insurance Companies
Thursday, March 1, 2012 - NEW THIS YEAR: Social at Petro Show SC Association of Convenience Stores will host a breakfast social at the SE Petro Show. Come by Room 108 in the Sheraton Myrtle Beach Convention Center Hotel on March 1, 2012 for a breakfast social starting at 7:30 am. Socialize with other SCACS Members before heading to the showroom floor to see all the vendors. Be sure and stop by the SCACS booth to visit!
Omni Hotels have taken over the Hilton Oceanfront Resort on Hilton Head Island, the SCACS convention hotel and “home away from home” for years. Actually, for the past several years, the hotel has been managed by Omni, it is only now “changing it’s flag.” For the 2012 Convention, SCACS attendees and guests may call 1-800843-6664 and ask for the SC Association of Convenience Stores group rate at the Omni Hilton Head Oceanfront Resort. The group code is 070912SCASSOCOF and they can use this code on the internet as well - www.omnihotels.com . Guests may also use the following link (which can be linked to your website as well) to make reservations http:// www.omnihotels.com/FindAHotel/HiltonHead/MeetingFacilities/SCAssocofConvenienceStores7
In 2011, 23 employees from these SCACS member companies received scholarships … Bountyland Quick Stop Corner Mart Hackney Service H.T. Hackney J.T. Davenport East M.R. Williams Sunny Mark Sunoco The Pantry Tiger Mart WilcoHess
SCHOLARSHIPS Scholarship Donors
Accutrak Inventory B&B Convenience Stores Charlie B’s C-Store Cline & Associates Hackney Hess Corporation J.T. Davenport & Sons, Inc Little Giant Food Stores, Inc. Southco Distributing Company WilcoHess, Inc.
We would like to see even more scholarships go out to our SCACS members’ employees. To be a scholarship sponsor, contact SCACS Headquarters at 803.419.0804. Thank you to our PAC Donors so far this year: B&B Convenience Stores Bi-Rite Food Stores, Inc Charlie B’s C-Store Cline & Associates Curtis Oil Co. Little Giant Food Stores, Inc. Piedmont Petroleum Corp Self-Serve, Inc. Southco Distributing Company WilcoHess, Inc.
Supplier Spotlight Chad Beck - Core Mark, International
1. When and how did you
get started with Core-Mark International? It seems like yesterday, but it has been 11 years since I began my career as a vacation relief salesperson at Core-Mark. As a vacation relief I worked in all areas of the Division; it was a perfect position to gain exposure to each facet of the wholesale business. Just like so many others I was hooked by the ever evolving convenience industry; I knew there would never be a boring day on the job! 2. What are the challenges you currently face in the industry? I don’t believe we are any different than retailers, vendors or fellow wholesalers in that we are all facing downward pressure on margins and increased expenses due to recent or forthcoming legislation. The reason I enjoy our industry and those involved is that together we can and will find solutions to overcome these challenges. If you’re in this business, you must be like me and enjoy a challenge! One of my sales managers told me, “The easiest way to find a solution is to tell Chad it can’t be done.” 3. What has been your biggest success? Without a doubt it would be my family; they are what drives me to never be satisfied and strive for excellence. Professionally it would be a similar answer. I’m extremely proud and driven by the team or family we have here at Core-Mark Atlanta. They create the opportunity for immeasurable success and make Core-Mark great! 4. How did you become involved in SCACS? Core-Mark has been in business more than 120 years, but is a relative new comer to the Southeast. As we entered the market and met with retailers and vendor partners, both highly recommended SCACS for political action and networking opportunities. We signed up and I’ve never looked back. It is a pleasure to work with such a strong and well organized association. 5. What is your advice to fellow SCACS members about working through the current economy? Simply put, work together. As one of my colleagues always says, “Together we are smarter than any one of us alone.” Now is the time for transparent, honest and direct communication. We must leverage partnerships, knowledge and capabilities to find outside the box solutions utilizing “current” assets. Executing these strategies will combat downward market trends, increase profits and reduce expenses. 6. Why is SCACS membership important to you? SCACS enables us to have a voice. The association and its leaders provide platforms to participate and gain face time with decision makers in multiple arenas. As the old saying goes, “If you’re not at the table you’re on the menu.” Through SCACS we’re given the opportunity to be at the table and weigh in on whether it’s fish or chicken tonight.
RETAILER SPOTLIGHT Terrill Tuten - Anderson Oil Co.
1. When and how did you get started in the convenience store industry? I started work with Anderson Oil Co., Inc. on November 23, 1981. The owner was Thomas R. Jackson, whom I had met at church, in March 1981. Mr. Jackson called me one day and wanted to meet with me. I had no idea what he wanted, but assumed, it was something to do with our church. I was WRONG! He had just bought out an oil competitor and was looking for someone to help him. We made a deal, and 30 years later, I am still here. 2. What are the challenges you currently face in your cstores? Inventory control or lack there of. Whether it is (1) theft,(2) out of product, (3) waste, or (4) poor hiring procedures, which heavily contributes to the first three inventory problems, these all have a negative effect on the bottom line. 3. What has been your biggest success? My biggest success has definitely been my wife, Sarie. She has always been the one to calm me down, which I think has allowed me to make better decisions. She has helped me gain a lot of patience and maybe a little compassion. 4. How did you become involved in SCACS? In 1991, I decided to take over the operation of several of our convenience stores that we had been leasing out since 1981. As the other store leases expired, I simply did not renew them. All new stores that I built were built for me to operate. Several of the dealers who had leased my stores were members of SCACS and encouraged me to join. 5. What is your advice to fellow SCACS members about working through the current economy? Currently, the economy. I mean, WOW, do we even have an economy? I learned in an economics class that economy is “the frugal use of money.” Economy is not being practiced in this country. So my advice is to be frugal with YOUR MONEY because no one else will be. 6.Why is SCACS membership important to you? I believe that SCACS is most important to me because of the relationships that has been built between store operators, suppliers, and government officials.
SCACS TO CONDUCT FOOD DRIVE FOR HARVEST HOPE The Public Relations Committee of SCACS is conducting a Food Bank drive to support the families of South Carolina in the months of December 2011 and January 2012 , the contribution is tax deductible. In order to participate, your company may collect donations of $1 per card signed, that is available in the store. Each company that wishes to be a part of this drive will receive 100 cards and a sign for your store. The association will send you 100 cards and a sign; all you need to do is ask. You may send the contribution to: Harvest Hope Food Bank, PO Box 451, Columbia, SC 29202. (Please let the association know that youâ€™d like to participate and provide them with a street address for delivery of the cards and sign). Vendors can also participate in the Food Drive by sending contributions to the above address or distributing cards for us, or you can collect monies or food in your organization. Remember to let SCACS know if you have been a part of the drive. Wholesalers: You can play a very important part of this drive. The retailers that you service may want to collect food or clothing. If they do, you would need to assist in the collection of the food or clothing and help get it to the food banks. We will talk to you as the retailers agree to collect food/clothing and see if you can help with the pickup. Another way that you can help would be to contact your manufacturers that product food and ask for donations to the food banks. Certainly some would be glad to do that. Ask your buyers to follow up with those manufacturers. The need is greater than ever. Please help your association with this drive and help the hungry in SC, especially over the winter months. Please contact the association headquarters or Dean Cline (8283289-4263) (email@example.com) or Steve Kirby (828-328-5511)(firstname.lastname@example.org) if you decide to help.
Harvest Hope Donors This year SCACS took on the challenge of helping lend a hand to our friends at Harvest Hope Food Bank. Here are some of our members who contributedâ€Ś SouthCo Distributing Company - $1000 Piedmont Petroleum Corp - $8,000
January 25 Retail Day BOD Meeting Februar y 22 Thomas & Howard Food Show 29 Home Folks Food Show 29 Petro Show March 1 Petro Show 1 Breakfast Social at Petro Show 21 Merchandising 201 28 JT Davenport Food Show April 11-12 HTHackneyFoodShow 24 BOD Meeting 25 Spring Golf Classic June 15 Awards Presentation July 14 BOD Meeting 14-18 Convention September 24-25 Planning Conference 25 BOD Meeting/Orientation
OctOber 2 Fall Business Tune Up 30-31 Social
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