SBGHC
QUALITY IMPROVEMENT
Each year, hospitals in Ontario are required to develop a Quality Improvement Plan, setting targets aimed at making improvements in the areas of safety, effectiveness, access, patient-centeredness and integration. Our Quality Improvement Plan for 2015-2016 highlighted seven priority goals for quality improvement, including ER wait times for admitted patients, percentage of Alternate Level of Care (ALC) days, readmission within 30 days and patient experience. ER WAIT TIMES FOR ADMITTED PATIENTS
TOTAL MARGIN
TARGET: 7 HOURS
TARGET: 0%
6.99 hours 7 Hours ]
[ 0 Hours
% OF ALTERNATE LEVEL OF CARE (ALC) DAYS
REVENUES EXCEEDED EXPENSES BY 1.09% [ 0%
100%]
(patients who do not require acute levels of care)
READMISSION WITHIN 30 DAYS
TARGET: 10.95%
TARGET: 17.5%
13.3%
9.14% [ 0%
100%]
[ 0%
100%]
ACUTE CARE PATIENT EXPERIENCE Overall Rating of Care
Emergency Patient Experience Overall Rating of Care
TARGET: 90%
TARGET: 90%
100% [ 0%
100%]
94.5% [ 0%
100%]
MEDICATION RECONCILIATION AT ADMISSION
CDI (C. DIFFICILE) RATE PER 1,000 PATIENT DAYS
TARGET: 90%
TARGET: 0
93.2% [ 0%
100%]
0.22% [ 0%
100%]
TO VIEW OUR 2016-2017 QUALITY IMPROVEMENT PLAN www.sbghc.on.ca/performance-and-public-reporting/quality-improvement
In developing our Quality Improvement Plan for 2016-2017, we held patient and family focus groups to learn about their experiences and gain insight into what we can do to improve in the future. The targets for the coming year were developed based on the feedback we received during these sessions.