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Outdoor Recreation Industry Council Of NSW Conference 2012

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A

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Presentation

Encouraging Appropriate Behaviour: A Six-Step Approach By Murray Irwin murray@saviconsulting.com.au (c) Murray Irwin, 2012

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bushwalking youth photo

(c) P Christison


?


B E C OME


B

Behaviour

E

Emergency

C

Context

O

Options

M

Myself

E

Enact


think of an example when someones behaviour was not okay.


B

E

C

O M

E

Behaviour

identify specific behaviour


B

E

C

O M

Behaviour

E poor attitude

being stupid

disrespectful

annoying others

aggressive

poor communication


B

E

C

O M

E poor attitude

Behaviour

not caring about the quality of work

being stupid trying to make jokes at inappropriate times

disrespectful using rude hand signs

annoying others

interrupting others when they are concentrating aggressive

talking in a tone that intimidates others

poor communication not looking at people when they talk to them


B

E

C

O M

E

Behaviour

passive

assertive

aggressive


B

E

C

O M

E

Behaviour

passive

assertive

aggressive lacks respect for others rights


B

E

C

O M

E

Behaviour

passive lacks respect for own rights

assertive

aggressive lacks respect for others rights


B

E

C

O M

E

Behaviour

passive

assertive

aggressive

lacks respect for own rights

defends own rights while respecting the rights of others

lacks respect for others rights


B

E

C

O M

E

Behaviour

agreement full value contract policy rules


B

E

C

O M

E

Behaviour

good agreements positive framing broad address likely issues consequences


B

E

C

O M

E

Behaviour

good agreements respect safety & behaviour feedback goals


B

E

C

O M

E

Behaviour

why change?


description? was it passive, assertive or aggressive? what agreement was broken? why should they change?


B

E

C

O M

Emergency

E


B

E

C

O M

Emergency

E


B

E

C

O M

E

Emergency

blar blar @#!* blar @#!*

Green, that language is not okay!

blar blar blar @#!* @#!* @#!* blar

What about the others!


B

E

C

O M

E

Context

when history

need why

trigger

where


B

E

C

O M

Context

E


B

E

C

O M

E

Context

help with response

help with response & correct perception of trigger


B

E

C

O M

E

Context

self actualisation esteem belonging & love

Maslow’s Hierarchy of needs

safety & security physical addictions & disorders


(c) istockphoto


(c) istockphoto


B

E

C

O M

E

Context

when history

need why

trigger where


B

E

C

O M

E

Options

how should I respond?

@#!*


response style curve

+

encourage reinforce support

challenge reprimand

bribe rescue

-

coach

consequences revenge encouraging

stopping


B

E

C

O M Options

E


+

encourage reinforce support

challenge reprimand

bribe rescue

-

coach

consequences revenge encouraging

stopping


consiste cons B

E

C

O M

E

Myself

reacting?

emotions?

contributed?

consistency?

reflection

handle it?

risks?


No name calling. Stop being such a loser! (c) istockphoto


B

E

C

O M

E Enact

action


B

E

C

O M

E Enact

communication skills

I feel... when...


B

E

C

O M

E Enact

conflict resolution skills

agreement on solution

safety

mutual understanding


B

E

C

O M

E Enact

strategies


7 principles unconditional positive regard positive role model consistency respond swapping problems into skills justified


B

Behaviour

E

Emergency

C

Context

O

Options

M

Myself

E

Enact


www.saviconsulting.com.au free downloads available in helpful stuff section

Murray Irwin murray@saviconsulting.com.au


Presentation ORIC NSW 2012 Conference