December 2012 January 2013
BUSINESS View saskatoonchamber.com
GREATER SASKATOON CHAMBER OF COMMERCE
The Mall at Lawson Heights Betty Gibbon takes the Mall to the next level
In Memoriam Randell Morris worked tirelessly to improve lives of Saskatchewan First Nations
Chamber and Member news, Presidentâ€™s View & more
The Mall at Lawson Heights manager Betty Gibbon prepares for a new phase for the retail centre
I believe in Mission: Zero
John Kennedy, Diamond Energy Swift Current, SK
“I’ve worked in the oil patch since 1979. I love it, but it’s a dangerous place. Out here, I preach safety every day. Good workers are hard to find and too valuable to lose. I like what Mission: Zero says, ‘even one workplace injury is too many.’ ” Zero injuries. Zero fatalities. Zero suffering. worksafesask.ca
BUSINESS View December January 2012/2013
The Mall at Lawson Heights
Betty Gibbon takes The Mall at Lawson Heights to the next level
The Business of Charity
Randell Morris worked tirelessly to improve lives of Saskatchewan First Nations
Getting what you pay for
Betty Gibbon, manager of The Mall at Lawson Heights. Image by Grant Romancia.
BUSINESS Viewis a bimonthly publication of the Greater Saskatoon Chamber of Commerce 104-202 4th Avenue North, Saskatoon, SK S7K 0K1 Phone: (306) 244-2151 Fax: (306) 244-8366 Email: email@example.com Website: www.saskatoonchamber.com Twitter: @stoonchamber SaskatoonConnected: saskatoonchamber.ning.com Reproduction of any material contained in Business View is permitted provided credit is given to the Greater Saskatoon Chamber of Commerce. Articles and criticisms are invited, but views expressed in Business View are those of contributors and are not necessarily endorsed by, or are policy of, the Greater Saskatoon Chamber of Commerce. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.
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Airport Update SIAST Campus Update Golf’s Car Wash 2WebDesign IRD FleetSphere
Greater Saskatoon Chamber of Commerce Building the Best Business Climate in Canada, Thereby Creating a City of Opportunity
Cover image by Grant Romancia
Kent Smith-Windsor, Executive Director Derek Crang, Membership & Marketing Director Terry Lawrence, Administration Roz Macala, Executive Secretary Breanne Lishchynsky, Director of Operations Linda Saunders, Bookkeeper Kevin Meldrum, Director of Communications Kayla Brien, Amy Dugan & Carson Widynowski, Committee Activity Co-ordinators
BUSINESS View December January 2012/2013
ith an economy that is seen as a world leader at the moment, most of the talk has been about the growth in mining, potash and uranium, and rightfully so. The amount of investment we’ve seen in these areas of late has been significant and the envy of most jurisdictions around the world. Not to be hidden in the shadows of a growing economy is our retail sector which is thriving in Saskatoon. Retail sales rose 9.3% over last year and we have found ourselves in top position for growth amongst our provincial counterparts. This growth has been steady for the last three years and currently there are no signs of slowing down. The retail sector is an interesting part of our economy that lives and dies based on consumer confidence. With the current outlook being cautiously optimistic, this sector will continue to see growth. Retail is a vital part of a well rounded economy. On its own, it creates a tremendous amount of employment
opportunities which range from entry level positions such as cashiers and sales associates to senior management. It fills the needs of consumers with disposable income and helps ensure a continued stream of re-investment into our community. With the holiday season fast approaching, most of us will be walking through malls and the stores of local vendors. As you walk through our shopping centers you will notice two incredible items. First, local vendors and those that have been in our market for years are reinvesting into their stores and product lines. With the positive outlook on our economy, stores are in a better position to respond to the needs and desires of their customers. The second item is an inflow of stores that previously viewed Saskatoon as a small market with little room for growth. Companies such as Banana Republic and Cabela’s have jumped on the opportunity to expand into our thriving market. Both scenarios have one thing
in common; an investment of wealth into our community. These investments have an immediate impact by creating jobs that benefit our growing population. We PRESIDENT also find that companies start Christian Braid providing products previously only available in larger centers. Without the need to travel to Calgary for some of your favorite brands, we will see that wealth stay within our local market. I encourage you to visit our city’s malls and shopping centers as we enter the holiday season and enjoy the vibrant energy that currently exists in a retail industry that is geared towards serving you. - Christian Braid
2012-13 Board of Directors Barry Berglund CTV
Debby Criddle Synergos Management
Evan Drisner Nu-Fab - Kitchen Craft Cabinetry
Silvia Martini Interlink Research Inc.
Shawna Nelson Sheraton Cavalier Hotel Sanj Singh AdeTherapeutics Inc.
Rhonda Speiss PotashCorp Gerry Bonsal SIAST Kelsey Campus
Kristy Rempel Saskatoon Community Foundation
President: Christian Braid Braid Flooring & Window Fashion
Vice-President: Tracy Arno Essence Recruitment
Past-President: Monica Kreuger Global Infobrokers Inc.
Tanya Knight MNP LLP
December January 2012/2013
Executive: Tony Van Burgsteden AREVA Resources Canada Inc.
BETTY GIBBON - THE MALL AT LAWSON HEIGHTS
Betty Gibbon takes The Mall at Lawson Heights to the next level By Kira Olfert for BUSINESS View
he Mall at Lawson Heights has for its patrons, and is the only place and Rogers. Smitty’s and Kernels have seen many incarnations over in the city where you will find Stokes, also just completed total renovations. the years and it is about to start Laura, Eclipse and Vivah Jewellery. Gibbon says that she loves her job, a whole new phase of particularly the daily contact life. Preparations are being it gives her with such a made for popular U.S. “diverse group of shoppers retailer Target’s arrival in and tenants. There is so the summer of 2013 with much positive energy here”, the addition of many great and is proud to work for stores and with lots of Morguard, an organization upgrades to the mall itself. that prides itself on being “a Built in 1980, the mall part of the community and was one of the first large totally focused on Customer structures in the Lawson Service. That is our vision; it Heights area and was is what we live.” To achieve open before the housing this vision, Gibbon and her in Silverwood was started. staff of 24 people strive to Original stores included recognize and cater to the Zellers and Safeway along needs of their patrons. with many merchants still One of the things they in the mall today. The Mall have noticed about their at Lawson Heights hosted customer demographics Saskatchewan’s first food in the past few years is the court which was located number of young families where Stokes and Lids are that shop with them. To make now. their shopping experience The mall was expanded as pleasant as possible, the to its current length in Mall at Lawson Heights 1990 when the food court has a play-area (currently was moved to the east end being upgraded) for smaller and the huge skylight and children, and has five main Saskatoon’s largest palm entrances so that you never tree were installed. The have to park too far away palm arrived on a truck from a door. The mall also from Florida and is planted boasts two nursing rooms directly into the ground for mothers, diaper change with the food court built areas in both the men’s and around it. In 2003 London women’s washrooms, and a Drugs and Starbucks were family washroom. built and Safeway expanded It might sound like a lot shortly afterwards. of work, but Gibbon says that “Now is the time to tie it the staff and retailers at The all together with a new look” Betty Gibbon is manager of the newly renovated Mall at Lawson Mall at Lawson Heights are says mall manager Betty Heights in Saskatoon. Image: Grant Romancia. all “very eager to make this Gibbon. “The inside has seen a welcoming, comfortable many changes with new ceilings, seating With such a strong retail sector in the place to shop. It’s very exciting to work areas, trendy plants and a 70% increase province there is a lot of interest from with such wonderful people. I have a in the amount of light. This bright new companies wanting to open stores lot of pride in what we do and in what look adds excitement and energy to the in The Mall at Lawson Heights, and we’ve achieved.” inside of the mall and next year we will many new stores have opened recently For more information, please visit including Lids, Thyme Maternity, www.mallatlawsonheights.com. be doing some magic on the outside.” The Mall at Lawson Heights strives Change Lingerie, Northern Reflection, to provide a unique shopping experience Crave Yogurt, Taco Time, David’s Tea,
BUSINESS View December January 2012/2013
Randell Morris worked tirelessly to improve lives of Saskatchewan first nations By Chris Ewing-Weisz. First published in The Globe and Mail on October 29th, 2012 and reprinted with permission.
The province has lost a great leader," Saskatchewan Premier Brad Wall stated on October 16, the morning Randell Morris, President of the Saskatchewan Indian Institute of Technologies (SIIT), died. Wall had expected him to play a significant role in the province's economic growth, by helping to close the education gap between aboriginals and nonaboriginals. "On every occasion, what he committed to in terms of results, he over-delivered," said Wall. Morris's mantra was "We can do that!" With a finger on the pulse of business and an ability to work collaboratively with industry, government, and aboriginal groups, he could and he did. His death of an abdominal aortic aneurism at age 47 is a blow to native education and employment. At 15 per cent of the provincial population and rising, Saskatchewan's first nations people represent a significant portion of the work force, but have been underrepresented both in educational institutions and on the job. Morris worked hard to change that. During his five-year tenure as president of SIIT, according to Wall, both enrolment and completion rates rose significantly. Through his partnerships with industry, and building programs such as Construction Careers and Aircraft Maintenance Engineer, he also ensured that jobs awaited his graduates. Firmly believing that education was the key to his people's future, and understanding that "success is a path," he worked tirelessly and with humour, equanimity and quiet charisma to build opportunity. Randell Morris was born in Swift Current, Sask., on July 7, 1965, the younger of two children of Glen and Louise Morris. His father hailed from the George Gordon First Nation north of Regina and met his wife while studying engineering. Morris grew up in Swift Current, where he was a popular lad who was laid-back and fun to be with. He enjoyed
Randell Morris was a major supporter of Aboriginal education in the province. Image: Grant Romancia. frequent family visits to relatives living on Gordon. He was just 21, and writing finals for his first degree when his father died suddenly of a heart attack in 1987. His mother urged him never to be bitter - and he wasn't. "He rarely ever used the word 'not,'" remembered his wife, Gayle: "He would find another way to say it." Negatives had no place in his vocabulary: He preferred to talk about what was possible, what could take things forward. After degrees in sociology and social work, and some experience as an employment counsellor, Morris joined SIIT in the fall of 1992 as a research/curriculum officer/instructor. The school had begun in 1976 as the Saskatchewan Indian Community College, offering on-reserve adult
academic upgrading, introductory trades skills and basic management training. By the time Morris came on board, programming at the native-run college included the first of what would be many certified technical, vocational and trades courses at three campuses, in addition to off-campus, communitybased programs around the province. Morris thrived at SIIT, and soon began rising through the ranks. By May, 1995, he was program co-ordinator; he then successively headed the Community Services Department and the Management Studies Department before earning his MBA in the spring of 2000. That fall, he was named vicepresident of academics of a school that had just that summer been recognized by provincial statute as a fully accredited post-secondary institution, on a par with the two universities and the Saskatchewan Institute of Applied Science and Technology (SIAST). Upon him fell much of the responsibility for establishing SIIT's credibility in the marketplace. With a strong emphasis on quality instruction and his gift for building relationships, he did just that, and established academic partnerships so SIIT credits could be fully transferred to other schools. It was when he became vicepresident of institutional advancement in August, 2005, that he "really started to roll," according to vice-president of finance Terry McAdam. "There was a window in the community to try to engage first nations ... somebody that people felt comfortable working with, that they felt there was going to be output." Morris was that man. Active on civic, provincial and national boards, and with a warm, outgoing personality, he was a natural bridge builder. A long-time volunteer and eventual board member with the Saskatoon Chamber of Commerce, he got many of his program ideas from his contacts Article continued on Page 21
December January 2012/2013
BUSINESS View足足足 足
BUSINESS OF CHARITY
The Business of Charity
By Kristy Rempel
© Feng Yu | Dreamstime.com
Getting what you pay for
t's your money, and you've decided you’re willing to donate some of it to a worthy cause. But as a business person you want to see results, some measure of progress toward agreed-upon goals, regular proof that your investment is achieving maximum impact, return on investment. That's the way businesses operate, and charities should be no different, right? That's one way to look at it, anyway. Others might argue that things work differently in the world of charities and social change. Typically, tackling some of society's biggest problems is not profitable and, therefore, are taken on by the charitable sector. In some cases, reporting “return on investment” on a social level is sometimes difficult to prove or possibly set so far in the future it is immeasurable, as is the case in some types of research. So what can you expect of your charities, business-like efficiency? Or something more passionate, intangible, and less-easily defined? The most plausible answer is – Both. Very broadly, any supporter of any cause has the right to expect certain amount of efficiency in the operations and accountability in the path being undertaken. When referring to the efficiency of charities it is essential to keep in mind all the variables. Many
charities are still largely dependant on volunteers to execute their programs. In order to keep the administration costs at an acceptable level they typically need to choose the less expensive path, not necessarily the most efficient one. However, recently the progressive mindset of business savvy investors seems to be changing the landscape in the charitable world. Once assumed to be made up solely of passionate volunteers giving up their time in order to serve a cause, we are now seeing positions in charities like Directors of Philanthropy and professionally trained office staff. It seems strange hearing charities talk of business development, competition and market penetration; however these terms are as applicable to charities and non-profits as they are in the business world. This shift into blending business concepts into the charitable board model stems from those boards that are often made up of entrepreneurs and those with a business background. There is one resounding difference, however, to these two models that is sometimes too easily overlooked. Fundamentally businesses retain a small portion as profit against a larger working budget. Charities, on the other hand, retain only a small portion as the working budget and return the rest to the community or project at hand. Expecting the same proficiency from each model can detract from the true goal of social change or community betterment. It is easy as a member of the general public to hold those charities to a businesslike standard of efficiency and also concede that when recruiting for the best and brightest marketing grads or personnel managers, charities and the businesses sector can quickly find themselves in competition. However, when giving to a charity of your own hard earned funds, it tends to be difficult to justify a salary that would sustain those employees in the charitable sector. Most donors are quick to agree those working for charities should be paid less than
BUSINESS View December January 2012/2013
the business sector because the salaries come directly from donor funds. Effective philanthropy has been described as the intersection between one's do-good soul and one’s sound-of mind. Managing this balance between your do-good soul and maintaining a sound-of mind approach is as personal as your choice in charities. Choosing a charity with incredibly efficient track record may have overhead and admin costs that you deem unacceptable. However, acts of philanthropy that come exclusively from your do-good soul, could be financing underperforming organizations that meant well but have very little impact. The truth of it is, most if not all of the causes that you could donate to mean well. Their volunteers and staff are passionate about their accomplishments and the good works they hope to obtain. However, that doesn’t always make them efficient money managers or fundraisers or personnel managers. As a donor finding that balance you deem acceptable between efficiency and passion is based on your personal experiences and is complemented by your willingness to educate yourself on the subject. Becoming an informed donor is the best alternative. Ask questions! Know your charity and what is acceptable to you. Most investors would not ever consider putting money into a company they knew nothing about. Knowing the answers to these questions will help you to pick the best charity model for your donation and will ensure you getting your moneys worth! Kristy Rempel is the Donor Services Manager at the Saskatoon Community Foundation and also sits on the Board of Directors for the Greater Saskatoon Chamber of Commerce.
Saskatoon Airport Authority welcomes new CEO
fter 27 years of being at the helm of the Saskatoon Airport Authority (SAA), President and CEO Bill Restall is retiring. Bill has been part of the airport community in Saskatoon for 35 years and will certainly leave his legacy at the Saskatoon Airport. Bill’s achievements are plentiful and he will be missed. As a result of a comprehensive national search Mr. Stephen Maybury has been chosen for Bill’s successor. Stephen will begin his role as CEO on December 3rd. Prior to coming to Saskatoon, Stephen held the position of CEO of Southport Aerospace. He has also held senior roles with the Charlottetown Airport Authority and the Greater Toronto Airports Authority where he oversaw several expansion projects. Maybury, who holds an MBA in International Aviation from Concordia University, is an Accredited Airport Executive, Registered Professional Engineer and also served as a director with the International Association of Airport Executives of Canada. We are looking forward to welcoming Stephen and his family to the Saskatoon Airport Authority and our community. These are exciting times at the airport, as we are well into Phase I of our terminal expansion project. Construction crews have been working diligently to stay on schedule, while dealing with the weather elements of the season. We appreciate everyone’s patience and understanding for the inconveniences of the renovations may create. Construction activity can be viewed through our webcam at: http://www. yxe.ca/cam.php Record growth continues at YXE! October’s traffic grew
by 4.2% over the same month last year, marking the 13th consecutive month of more than 100,000 passengers! Year to date we have seen a 6.8% in passenger traffic. Sun Charter season has arrived offering 18 weekly direct departures to escape our winter weather. Destinations include resorts in Mexico, Jamaica, Dominican Republic, Jamaica, Panama and the U.S.A. Flight information can be found on our website at www.yxe.ca.
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December January 2012/2013
SIAST grad wins national research award
SIAST grad Julia MacDonald won first-place in a contest from the Canadian Technology Accreditation Board. Image: SIAST Kelsey Campus
n November 6th Julia MacDonald was presented with the firstplace award from the Canadian Technology Accreditation Board for her entry into CTAB’s 2012 National Applied Research Contest. MacDonald received the award for a research project completed to meet program requirements while she was a Chemical Technology student at SIAST. “Ms. MacDonald’s applied research report clearly demonstrated a high level of technical knowledge and effective communication skills,” says I.J. LeBlond, CEO of the Canadian Council of Technicians and Technologists. During a four-week work practicum in her final year of studies at SIAST, MacDonald was placed at SunWest Food Laboratory Ltd., where she tested an alternative method for determining the percentage of fat in food and feeds. The report on her project, Method Validation for Fat Content, compared the various measurement methods as tested on nine different products. “Participating in the applied
research project was a rewarding learning experience,” says award recipient Julia MacDonald. “Working in the industry not only prepared me for my career, but also enabled me to offer suggestions and ask more questions in relation to my class projects at SIAST. I was also able to use the knowledge from the classroom and apply it to the project I worked on at my work placement.” “The CTAB contest drew nominations from across Canada, so Julia’s win is clearly a significant accomplishment,” says Dr. Larry Rosia, SIAST president and CEO. “Every SIAST Chem Tech student undertakes an applied research project of similar scope when they go on their work placement.” In recent years, SIAST has expanded its capacity to help industry pursue applied research on a larger scale with faculty and students from a variety of program areas. The institution is eligible to apply for funding from the National Sciences and Engineering Research Council of Canada (NSERC).
BUSINESS View December January 2012/2013
MacDonald produced her report in consultation with her industry supervisor and her program faculty advisor, and she presented her research to a panel of judges drawn from local industry and University of Saskatchewan faculty. Now a SIAST graduate, MacDonald is working in her field of study in the Specialty Canola Oil Group at Cargill Ltd. The Canadian Technology Accreditation Board’s applied research contest is open to students in their final year of a CTAB-accredited applied science or engineering technology program. Criteria include clearly demonstrated research abilities, analysis of a problem, original design, calculations, project management applications and cost estimating. SIAST’S Chemical Technology program focuses on knowledge and skill development in chemical analysis and chemical plant operation. The twoyear diploma program provides a strong foundation in scientific principles and analytic practices, with an emphasis on hands-on learning. In addition to labs and applied research projects, students get real-world experience during a fourweek industry training session. SIAST is Saskatchewan’s primary public institution for post-secondary technical education and skills training, recognized nationally and internationally for its expertise and innovation. Through program and course registrations, SIAST serves 26,000 distinct students with programs that touch every sector of the economy. SIAST operates campuses in Moose Jaw, Prince Albert, Regina and Saskatoon, and provides a number of courses and programs through distance education.
Family philanthropy to strengthen business law education
ith a $2 million donation from the Estey family, a new academic research position or chair in the College of Law dedicated to business law has been established to honour the late former Supreme Court of Canada Justice Willard Estey. John and Bill Estey, sons of Willard, have given the largest-ever private donation to the college in their father’s honour to establish the chair. Willard graduated from the College of Law in 1942 and went on to serve as a member of the Ontario Court of Appeal, Chief Justice of the High Court and as Chief Justice of Ontario. In 1977, he was appointed to the Supreme Court of Canada. The Estey Chair in Business Law is intended to attract outstanding scholars in the area of business law and to increase teaching and learning in this diverse and highly competitive area of legal practice. The chair holder will be expected to, in addition to teaching business law courses within the college and conducting world-class research
in the field, share their expertise and engage in outreach activities with the wider legal community. By founding the chair, it is the donors’ hope that the initiative will help position the College of Law as one of Canada’s leading institutions in business law. “We are very pleased to be able to contribute to the establishment of the Estey Chair in Business Law, in honour of our father and his legacy in the law in Canada,” said Bill and John in a joint statement. “He was very proud of his Saskatchewan roots and was honoured to be a graduate of, and a teacher at, the College of Law and the University of Saskatchewan.” Sanjeev Anand, dean of the College of Law, said he is excited for what the chair means for the future of the college. “The presence of this chair will really
enhance the research culture of our college and create opportunities for increased collaboration between chairholders, other faculty members and our students,” he said. In addition to the original donation, the family has obtained other commitments totaling $474,000, including $100,000 from Robert Stromberg, $50,000 from Paul Estey, $24,000 from Peter MacKinnon and $250,000 from the Law Foundation of Saskatchewan. The college aims to raise a total of $5 million for the chair through a campaign, which began earlier this fall during the College of Law’s centennial celebrations. It is expected that the first holder of the Estey Chair in Business Law will begin their term on July 1st, 2014.
“The presence of this chair will really enhance the research culture of our college and create opportunities for increased collaboration between chair-holders, other faculty members and our students.”
Whether in the Law Library (left) or the recent College of Law addition, students will benefit from the new chair in business law.
BUSINESS View December January 2012/2013
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BUSINESS IMPROVEMENT DISTRICT NEWS
Sutherland - your heart’s at home!
CENTRAL AVENUE 100 YEARS
Streetscape Project – Phase 1 From the drawing board to the street, the $1.6 million makeover of Sutherland’s Central Avenue is near completion. Plans for the Streetscape Project – Phase 1 that were approved by City Council in November of 2011, cover the area between 109th Street and 110th Street and included rebuilt sidewalks and new pavement. Urban design elements included new light standards, information boards, trees and tree grates, sidewalk furniture, bollards, bike racks, waste receptacles and a design fence on the east side adjacent to the CP property. Banners were also used to create a “small town” atmosphere. Some of the design elements incorporate the areas heritage as a railway town in the early 1900’s. The Sutherland Business Improvement District has supported the need for a makeover of this busy
corridor. “We didn’t want to see it deteriorating to the point where it would have less and less appeal,” said Sheldon Wasylenko, Chair of the Sutherland Business Improvement District (SBID). Business growth was showing a decline in recent years. “This makeover is hoped to attract boutique and locally owned stores that fit the area’s character,” Wasylenko said. “We are excited about the interest shown from business owners wanting to locate in Sutherland. Over the last while, eight new businesses have opened their doors,” said Lloyd Moker, Executive Director of the SBID. As the City grows, Sutherland will also grow making Central Avenue a unique centre of local culture and commerce. Streetscape Project – Phase 2 Funding for Phase 1 has come from the Urban Design – City-Wide Program. The Sutherland Business Improvement District and the Urban Design – City-Wide Program would like to maintain the momentum and prepare for Phase 2 of development which would see the streetscape improvements continue to 112th Street. If additional funding were realized from the current program in 2013 and 2014, Phase 2 construction could start as early as 2014.
Celebrate the holidays on Broadway
hursday, December 6th, from 5-9pm, the Broadway Business Improvement District (Broadway BID) will present Broadway’s Spirit of Christmas. This year’s extended time and additional activities will promise holiday cheer for everyone! Come join us next to École Victoria School, on 11th Avenue East and the A.E. Graham Park. This outdoor event will warm your heart, with activities such as sleigh rides, free hot chocolate, shinny, snowmen, a bonfire, carolers, kids crafts, and of course, late night shopping! Also, donations to the Saskatoon Food Bank will be collected in the spirit of all having a happy holiday. Mr. & Mrs. Santa Clause will also attend, with a bag of money to release at 6:30pm, valued at over $20,000, to spend on Broadway!
BUSINESS View December January 2012/2013
For more holiday spending money, Broadway Jingle Bucks continues to run now until December 20th. The Broadway BID and participating merchants are gifting $3500 in Jingle Bucks. By entering to win at participating merchants, you could win one of eight Jingle Bucks prizes to spend on Broadway. Draw Dates & Values • • •
December 6th | 4 draws of $250 Jingle Bucks December 13th | 3 draws of $500 Jingle Bucks December 20th | 1 draw of $1000 Jingle Bucks Grand Prize Holiday Gift
Happy holidays from the Broadway Business Improvement District! See you on Broadway!
GOLF’S CAR WASH
Celebrating 25 years of service excellence
his December, Golf’s Car Wash will celebrate its 25th Anniversary. Opened by Peter Golf in 1987, the business (which also boasts a convenience store, Shell gas pumps and Purus Water Refill Centre) has established its place in Saskatoon through a combination of innovation and the promise of excellent customer service. When Golf’s first opened, its 11 bay wand-wash warehouse style car wash was a first for Saskatoon, and one of the first in Western Canada. Although a touchless wash bay was added in 1997, managing partner Scott Lucyshyn says that the wand-wash bays are still number one with customers, because the bays are kept clean, bright, safe and appealing, as well as for the excellent clean they provide. Golf’s is committed to giving its customers the best car wash available, and in 1991 was the first car wash in the city to The wash bays have been completely refurbished, including new offer spot-free rinse. Shortly afterwards, and as a result of LED lighting. Image: Grant Romancia the research done into the reverse-osmosis filtration system their families. “This is important,” Lucyshyn says, “because that is used for the rinse water, Golf’s began selling Purus people like being known by name. They like a friendly face.” bottled water. Shell Gas stations in Saskatchewan, Alberta Patrons also appreciate the fact that the staff is always and Manitoba now sell Purus, with Golf’s refilling over 100 ready to help. Golf’s has three cash registers instead of the bottles daily. two that Shell stations usually have in order for customers to L u c y s h y n not be kept waiting long during peak hours. Always attentive says it is to customer needs, Golf’s commitment to creating a clean, important to warm and welcoming environment – along with staying Golf’s to ahead of the game in terms of innovation and offering the “always try to be best product available – has seen its customer base grow with innovative and to the business. In 1987, Lucyshyn says, Golf’s patrons were lead the market.” mostly middle aged males. Twenty five years later, Golf’s To this end, Golf’s serves many of those same men, as well as a large number is always looking of women, including the families and children of many of for ways to be its first customers. With its winning formula of innovation more efficient and customer service, Golf’s has positioned themselves as and, just in time “Saskatoon’s Carwash Experts”, and it seems likely that Golf’s to celebrate 25 will continue to serve new generations of Saskatoon residents years, completely for years to come. re-did the wash Golf’s Car Wash celebrates 25 years in bay. Closed for three weeks this business. Image: Grant Romancia Fall, the car-wash was gutted to the point that “the only thing still standing were the walls,” Lucyshyn explains. Along with a completely refurbished wash bay, the business also spent $50,000 on installing LED lights throughout the wash-bay, store and gas pump area. This was done to both be more efficient and more environmentally aware, as well as to create a more pleasant space for customers. Excellent customer service is also important to Golf’s, and one of the ways they achieve this goal is by ensuring a continuity of staff and service. Lucyshyn himself has been with the business since two weeks after it opened in 1987, starting when he was in high school. Additionally, Golf’s has a number of long term employees, including both Nicole Stahl and Derek MacDonald who have both been there for over 20 years. Not only do they know what they are doing, and know how to teach new staff, but they also know about customer service, and model this to the younger employees. The touchless wash bay was added in 1997. Image: Grant Staff know the customers by name, and know and ask about Romancia
December January 2012/2013
NEWS AND EVENTS
The 2013 MasterCard Memorial Cup is coming to Saskatoon About the 2013 MasterCard Memorial Cup The MasterCard Memorial Cup is the Canadian Hockey League championship tournament and will feature the top team from the Western Hockey League, Ontario Hockey League and Quebec Major Junior Hockey League, as well as the host team, Saskatoon Blades. The championship will take place May 16-26, 2013 at Credit Union Centre. The 10-day event will include a community-wide celebration showcasing alumni events, concerts and the CHL Awards. The Saskatoon Blades last hosted the MasterCard Memorial Cup in 1989.
on ticketmaster.ca. For companies interested in Corporate Hospitality opportunities, there will be an announcement on that program in January 2013. For all information regarding the 2013 MasterCard Memorial Cup, visit www.mastercardmemorialcup.com, email firstname.lastname@example.org or phone (306) 975-2013.
Volunteers Needed The MasterCard Memorial Cup is still accepting volunteers for various responsibilities, including special events and Fan Fest. Registration is easy, just go to www. mastercardmemorialcup.com and click on “Volunteers”. Ticket Packages Full event ticket packages for the MasterCard Memorial Cup go on-sale to the general public on November 29th at 10am
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Next on the agenda
n October 24th I was filled with mixed emotions, winning the election for ward 4 City Council meant that I would be the City Councillor for the area that I grew up in, and will have the opportunity to represent the people who helped me become the person I am today at City Council. The bad news is this also meant that I would not be able to fulfill my commitment to the Greater Saskatoon Chamber of Commerce and that I would have to step down as Vice President. The “Chamber of Commerce” was at one time a word that I really didn’t understand. All I knew is that they had a strong membership base from businesses in Saskatoon and hosted the SABEX Awards. It wasn’t until I was asked by my boss at MD Ambulance (Dave Dutchak), if I would be willing to run for the Board of Directors and expand my knowledge of business in Saskatoon that I really understood what the word “Chamber of Commerce” really meant.
By Troy Davies
I want to thank everyone who I had the privilege of spending time with on the Chamber Board. I had many opportunities come my way through my role as a Board Member that included, hosting and acting as the co-chair for the SABEX Awards for 3 years, representing Saskatoon’s Chamber on a trip to China, and representing our Board in Victoria for the Canadian Chamber AGM. Those experiences were memorable but it was the relationships with my fellow Board Members that I will remember most and I will continue to call upon those people for future projects and advice. Kent Smith-Windsor and his staff continue to amaze me with their drive to become the best Chamber in Canada on a very tight budget. The tools I have taken away from serving 6 years on the Chamber Board have better equipped me in my role at City Council. I wish to say thank you to all of the staff and Board Members and I strongly recommend that anyone who has passion to see business succeed in
Saskatoon take the time to serve on one of the several committee’s the Chamber has to offer.
Troy Davies representing Saskatoon on a Chamber mission to China
Saskatoon is taking centre stage in the world of business.
Now is the time to build your edge and stand out from the competition.
We combine support, integrity and the freedom to pursue realworld learning. Our teaching methods push the boundaries of critical thinking and allow you to apply it here at home and around the world. Apply now. Deadline for applications is May 31, 2013. Programs begin September, 2013.
BUSINESS View December January 2012/2013
Is my site responsive?
By Mouneeb Shahid
he wonderful World Wide Web continues to rapidly evolve and amaze us by delivering powerful solutions for businesses, so much so that most Canadian businesses today consider their online presence as their lifeline. Businesses are adapting to technology trends not only just to serve, but to survive, so they can have a presence under their customer radars. The journey to staying up to par with tech trends can be highly rewarding but can also come with some grueling challenges. A Paradigm Shift According to TechCrunch, by the end of 2013, mobile devices will overtake desktop PCs as the dominant Internet platform. No surprises here as we are already experiencing this change facilitated by mass marketing campaigns that push convenience of mobility from all directions. What is more interesting is a ComScore survey done earlier this year that projects a third of the world’s population to become mobile Internet users by 2015. For businesses, this means that the level playing field has changed. A critical communication platform, your web presence, will need to embrace the emerging dominance of mobility. Websites will have to not only adapt to different browsing methods but also present content effectively to a variety of screen resolutions. Think about all the different gadgets and their respective sizes along with the issue of browser compatibility on those devices...how do you keep up with those variables? The good news is that native browsers on most mobile devices do come with some level of intelligence and adaptability. However the finger pinching, exercising the art of precision tapping on links, zooming in and out of content, significantly deteriorates the user experience and can make some people nauseous.
website on a desktop, a laptop, a tablet, a TV or a smartphone, the website dimensions adjust accordingly to enhance user experience. In other words, it makes your online presence pretty slick. Romney vs Obama There is a thing or two that Obama’s PR team knows about online marketing. When Obama won in 2008, the election campaign raised over half a billion dollars online through small donors. This year, his team recognized that the online audience is a mobile audience. They used a responsive design that organizes content in 3 different ways based on the mobile device one is using, with carefully having stress areas in the design to remind users to donate to his campaign. Romney’s campaign had a busier website, which although looked good, was not responsive. They did have a mobile website, designed specifically for smart-phones, which unfortunately became hard to access once you clicked on the “full site” link. The Advantage As a believer of this industry, I would like to think that Obama won partly because of his cleverly crafted website. After-all it was his pivotal point of communication. Whether it is a mobile website or a responsive design, a better fit can be determined after evaluation of your goals. The advantages of a responsive design are: • • • •
Cost effective compared to customized solution for each platform Improved user experience across multiple platforms Saves time and provides improved performance Supports a wide range of browsers
The Smart Solution?
A Tribute to SARC & SARCAN Recycling
One solution would be to create a mobile website catered to a specific resolution. Depending on your goals, a better solution however would be to develop a “responsive design”. A responsive design responds to user’s behavior and environment based on the screen size, device platform and orientation. Regardless of whether you are accessing the
We recently helped SARC & SARCAN Recycling create their new website, which is responsive. You can visit their new websites at www.sarcsarcan.ca and www.sarcan.ca. To test how responsive your website is or how it looks in different mobile devices, check out this really neat tool: ISMYSITERESPONSIVE.com.
December January 2012/2013
IRD launches new product to track fleets over the internet
nternational Road Dynamics Inc. (IRD) is well known in Saskatoon as one of the city’s longest established and most successful tech companies. IRD has been producing weigh-in-motion systems for commercial vehicle operations for over 30 years. What many people in Saskatoon don’t know is that IRD has also been a major supplier of intelligent transportation systems, including fleet telematics systems for oil field fleets. IRD’s newest FleetSphere™ product provides an economical way for fleet managers and business owners to track and trace vehicles over the Internet and pinpoint their exact location on demand. “FleetSphere™ is very adaptable to different sizes of operations,” says Neil Sadler, IRD’s Fleet Telematics Manager. “It doesn’t matter if you have a large fleet of heavy trucks that operate across the province, or a few service vans that only operate within Saskatoon. Our GPS tracking is cost effective for any size of fleet. With our all-inclusive package, there’s no up-front equipment cost for the service, so users experience the benefits right away.”
The FleetSphere™ monitoring centre, with example of the data being tracked in real time
Chief among those benefits for business owners is knowing where vehicles are at all times. Using telematics helps businesses to meet customer expectations, move faster than their competitors, contain fuel costs, and reduce mileage and wear to vehicles. “Since introducing FleetSphere™ we’ve seen considerable interest from construction companies,” says Sadler, adding, “With all the construction projects going on locally, companies are finding that managing their equipment and knowing the real-time location of trucks, heavy equipment, and trailers is important to ensuring projects stay on schedule. Telematics can make resource management much quicker and more efficient.” FleetSphere™ uses equipment installed in a hidden location in the vehicle or mobile asset. GPS within the device is used to obtain the vehicle location, and an integrated cell data modem sends the location to a host server, which displays the vehicle location on a detailed map in real time. The
BUSINESS View December January 2012/2013
map showing the vehicle locations and movement can be accessed over the internet. The vehicle history can be viewed or accessed as a report. FleetSphere™ works wherever cellular service IRD uses FleetSphere™ to manage their own exists or via fleet of service trucks in operation in the field satellite in remote areas. If an alarm event is triggered (speeding, harsh breaking, excess idling, etc.), this information will also be saved for reporting. An event notification can be e-mailed and/ or sent to a cell phone in text message format if required. FleetSphere™ can provide proof of service by recording when a vehicle has arrived at or left a particular site. It can also assist with recovery of stolen vehicles by continually reporting vehicle location, speed, date/time, and direction in real time via the Internet. FleetSphere™ can help improve driver behavior by monitoring and reporting whenever a vehicle has exceeded an administrator adjustable threshold for speed, breaking, accelerating, or cornering. FleetSphere™ also monitors and reports the length of time a vehicle has been idling, with incidents of excess idling reported as events. Maintenance requirements for each vehicle can be automatically scheduled by date, mileage, or engine hours. Total maintenance costs for each vehicle can be monitored and tracked for the life of the vehicle. By using FleetSphere™ to ensure that all your vehicles are well maintained and your drivers are driving responsibly you can reduce accident costs, including repair, insurance, and loss of productivity costs. For more information on how Fleet Telematics can improve your fleet economy, safety and productivity, contact: Neil Sadler, Fleet Telematics Manager International Road Dynamics Inc. 702-43rd Street East Saskatoon, SK S7K 3T9 306-653-6600 www.irdinc.com
Fleet Telematics Manager Neil Sadler
CHAMBER NEWS Nominations for the 2013 Celebrate Success! Awards are now open! Celebrate Success! 2013 nominations are now open online at www.celebratesuccess.ca/NOMINATE. Honour a local business today by completing the online nomination form. Nominees do not have to be Chamber members - we encourage everyone to apply! Nominations officially close February 11th, 2013 and the Awards Gala will be May 9th.
BUSINESS View足 December January 2012/2013
Randell Morris continued from Page 6 with the business community. But, emphasized the chamber's executive director, Kent Smith-Windsor, he wasn't just there to seek advantage for his institution. He was there for the whole community. "He really focused on the broader aspects of the chamber, and that was enhancing the business climate and accelerating investment in the market to create opportunities. ... He had a clear understanding that the stronger the local economy was, the more opportunities he could create for his graduates." After a year as senior vice-president and chief operating officer of SIIT, Morris was named to a five-year term as president in 2008. Even as he continued to build the school's program and its web of partnerships, he remained visible and available to his students, a role model and an encourager. He was also prepared to dig in and work. "Randell had a capacity to conceptualize big ideas and then set about the long, hard work of building the foundation to make that happen," said Smith-Windsor. "Some of the relationships that he developed with larger corporations were a decade or perhaps even more in the making. ... It's that capacity to have a big idea and then be prepared to go work on it, and do that year after year in a tireless fashion; and he'd keep a team on that task and not get discouraged." Surely some of his ability to persevere lay in knowing when to loosen up and have fun. Morris was just a kid in the mid-1970s when he discovered the bouncy, feel-good music of Jimmy Buffett, and he remained an ardent lifelong fan. "He loved the lifestyle" it purveyed, explained his wife, Gayle: "Kick the shoes off, let your toes dip in the sea, smell the air, look at the sky." Indeed, he was one of the founding members of the Saskatoon chapter of Parrotheads, as Buffett fans are called. But even here he was community-minded. "Party with a purpose" was the motto, as they solicited food-bank donations and held regular charity fundraisers. At the time of his death, Morris had just learned his presidency of SIIT was to be renewed for another five years. "He was happy, we were happy," said McAdam: "The stability was there; the institution had probably grown financially by 50 per cent in the last four or five years. ... The future was bright and rosy." His sudden death stunned the school, which closed for days. But observers predict a strong recovery. "He built a team," Smith-Windsor said, "so they'll be back. They'll grieve a while, but they'll be back and carry on his work. That's as good a legacy as you can get." At his funeral, three scholarships were announced in Morris's name, each funded by one of the partners he collaborated with: Cameco, Potash Corp. and the provincial government. Randell Morris leaves his wife, Gayle, his daughter, Alexandra, and his mother, sister, and many friends.
CHAMBER COMMITTEES COMMITTEE CHAIRS
Reinvent yourself with SIAST
Aboriginal Opportunities Melanie Stroh - Radisson Hotel
Meetings: 1st Tuesday of the month - 9:00-10:30 am
Agribusiness Opportunities Committee Bert Sutherland - BERTradioonline.com Dave Sim - Dave Sim Consulting
Meetings: 2nd Monday of the month - 3:30-5:00 pm
Business Growth Evan Drisner - Nu-Fab Building Products
Meetings: Last Tuesday of the month - 8:00 am
Business of Science Sanj Singh - AdeTheraputics Inc.
Business and Management Training
Meetings: 1st Thursday of the month 3:30-5:00 pm
Advance your career with SIAST’s business and management training opportunities. Register today and improve your expertise and earning potential.
Celebrate Success! Christian Braid - Braid Flooring & Window Fashions Tracy Arno - Essence Recruitment
Bookkeeping for Small Business (BKPG 1800) Hands-on course intended for owners, prospective owners or bookkeepers who need to understand accounting and business principles. Tuition is $431 and upcoming courses will be held on: • Jan 21-30, 6:30 – 10:30 p.m. • May 4, 5, 11 & 12, 9 a.m. – 5 p.m.
Environmental Sustainability Chair Position Vacant
Negotiating Skills *New* Become a powerful negotiator and develop your skills to deliver successful results. Tuition is $199 and the next course will be held on: • Mar 22, 8:00 a.m. – 3:30 p.m.
Meetings: Depending on need - more closer to event
Meetings: Last Monday of the month - 3:30-5:00 pm
Going Global Ken Ziegler - Robertson Stromberg Pedersen LLP Monica Kreuger - Global Infobrokers Meetings: Last Thursday of the month - 3:30-5:00 pm
Government Affairs Michael Chudoba - Innovative Residential
Meetings: 2nd Wednesday of the month - 4:00-5:30 pm
Health Opportunities Dave Dutchak - MD Ambulance Care Ltd. Debby Criddle - Synergos Capital Management Inc. Meetings: TBA
Knowledge & Youth Development Taunya Woods Richardson - Canadian Youth Business Foundation Meetings: 2nd Wednesday of the month - 5:00 pm
Membership Development Evan Drisner - Nu-Fab Building Products
Meetings: 2nd Thursday of the month - 11:45-1:30 pm
Import/Export Workshop *New* The workshop will focus on import/export issues including documentation, use of brokers, types of insurance, harmonized codes, and transportation solutions. Tuition is $199 and the next course will be held on: • Apr 22, 8 a.m. – 3:30 p.m. Leadership Skills for Front-Line Managers Enhance your leadership skills with the following two-day workshops: Module 1 – Supervision (SUPR 1800) Feb 6 & Feb 7, 8 a.m. – 3 p.m. Module 2 – How to Work with People (SUPR 1801), Mar 6 & Mar 7, 8 a.m, – 3 p.m. Module 3 – How to Get the Work Out (SUPR 1802), Apr 10 & Apr 11, 8 a.m. – 3 p.m. Module 4 – Employee Selection, Training & Safety (SUPR 1803), Apr 24 & Apr 25, 8 a.m. – 3 p.m. *Module 1 is a pre-requisite for all other modules. Tuition is $482 per module. Supervisory Strategies for the Skilled Trades (SUPR 1812) This interactive one-day workshop is designed for team leaders in trades and manufacturing. You will learn how to take a proactive approach to supervision. Tuition is $289 and upcoming workshops will be held on: • Mar 27, 8 a.m. – 3:30 p.m. • May 29, 8 a.m. – 3:30 p.m. Business Credit Classes at Night SIAST offers numerous courses that can be used towards Business certificate and diploma programs. Courses range from Accounting to Business Communications to Employee Relations.
More information available online at www.saskatoonchamber.com under Committees.
Visit goSIAST.com/CE for more information. Register now! Contact John MacGregor at (306) 659-4038 or firstname.lastname@example.org. 1-866-goSIAST (467-4278) goSIAST.com/CE
December January 2012/2013
CE-12-084 - Business Management ad - Chamber - 3.625” x 9.375” - October 2012
For membership information contact Derek Crang
(306) 664-0702 email@example.com Visit saskatoonchamber.com today under Member Services for more details
AM / PM Service Computers - Custom Software 511 45th St W, Saskatoon Phone: (306) 581-2722 Korbin Offet Aware Salon Home-Based Business Phone: (306) 230-2126 Amanda Danchak Biggsy Enterprises Inc. Home-Based Business Phone: (306) 651-2746 Amanda Biggs Blue Ox Equipment Ltd. Equipment - Leasing / Rentals 1-820D 51st St E, Saskatoon Phone: (306) 373-6313 Guy Edlund Dayi Immigration Consulting Immigration / Relocation AND Home-Based Business Phone: (306) 341-0078 Yi Zhang Edward Jones - Todd Yuzdepski Financial Services / Planning AND Consultants - Business 3-419 Ludlow St, Saskatoon Phone: (306) 668-0191 Todd Yuzdepski Ehrenburg Homes Home Builders / Renovations AND Contractors 1802 Ontario Ave, Saskatoon Phone: (306) 384-1473 Conrad Ehr / Daryl Quesnel
German Cultural Centre Convention & Entertainment Facilities / Service AND Restaurants 160 Cartwright St E, Saskatoon Phone: (306) 244-6869 John Tyson
Salon Pure Cosmetic / Esthetic - Services / Supplies AND Hair Stylists 27-1501 8th St E, Saskatoon Phone: (306) 374-5570 Shelley Novakoski
Global Village Construction Ltd. Construction 188 23rd St E, Saskatoon Phone: (306) 371-5837 Mijda Mouhamad
Saskatoon Dental Group Health Care - Services Supplies 3-411 Confederation Dr, Saskatoon Phone: (306) 382-5566 Brenda Klippenstein / Lily Sammak
Image Transfer Advertising Specialties / Sportswear AND Home-Based Business Phone: (306) 715-1211 Wajahat Feroz Millis Nutritional Healing Home-Based Business Phone: (306) 244-8890 Paulette Millis North Prairie Developments Ltd. Real Estate - Commercial AND Real Estate - Residential 3030 Louise St, Saskatoon Phone: (306) 931-2880 Austin Beggs / John Williams Procorp Shanghai Limited Import / Export Email: firstname.lastname@example.org Tianjun Chen RCAF Association 602 Lynx Wing Non-Profit Organization 2407 Avenue C N, Saskatoon Phone: (306) 242-4157 Earl Goodman
Essex Express Inc. Transportation Industry 244-2002 Quebec Ave, Saskatoon Phone: (306) 651-3506 Paul King
Right Choice Plumbing & Heating Inc. Plumbing / Heating / Air Conditioning AND Home-Based Business Phone: (306) 281-4497 George Froy
Firsign Holdings Corp. Consultants AND Home-Based Business Phone: (306) 956-0613 Britni-Lee Michel
Royal Roads University: Executive Education Education / Training AND Non-Profit Organizations 2005 Sooke Rd, Victoria Phone: (877) 778-6227 Erin Schaff
Gensource Capital Corporation Financial Services / Planning 1100-201 1st Ave S, Saskatoon Phone: (306) 974-6414 Alan Cruickshank
BUSINESS View足 December January 2012/2013
Seventh Sense First Aid CPR & Public Safety Training Education / Training 317 Turtle Cres, Saskatoon Phone: (306) 715-7067 C. Richardo Passley Socialmax Marketing Ltd. Advertising / Public Relations AND Home-Based Business 307-102 Edinburgh Pl, Saskatoon Phone: (306) 715-7157 Umar Mukhtar U of S - Hanlon Centre for International Business Studies Education / Training Edwards School of Business 25 Campus Dr, Saskatoon Phone: (306) 966-1324 Nicholas Kokkastamapoulos Western Storage Moving / Storage AND Rental 2 Cory Lane, Saskatoon Phone: (306) 667-3758 Stacey Klassen
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