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Learning Event: Authentic Customer Service Dates: March 9-11, 2014

Go Deep!

2 Days of Learning & Heli-skiing Keynote Speaker:

Don Bell

Co-Founder of West Jet Airlines


Great Canadian Heli-Skiing founded in 1988 pioneered the concept of “Boutique Heli-Skiing”, providing small groups of 4 with the ultimate in powder snow experiences. The company holds the position as the leader in Boutique Heli-Skiing with customer centric offerings like unlimited vertical and personalized service. Owner’s Greg & Maaike Porter look forward to hosting EO for what will be a true Wow experience of learning and unparalleled skiing and snowboarding. Included in your Learning Event: • 2 days of mind blowing heli-skiing with Unlimited Vertical (i.e. no extra vertical charges, no matter how much you ski!) • 2 nights Mountain View Rooms with double accommodation at Heather Mountain Lodge with (2 queen beds in each room). • Free use of Powder Specific Equipment, skis, poles, snowboards, and transceiver. • Delicious Dining. Hot buffet breakfast, picnic lunches in terrain, après ski snacks after heli-skiing and 3 course mountain inspired cuisine. • Small Groups of 4 heli-skiers in each guided group – the smallest groups in the industry. • Maximum of 3 groups serviced per A-Star B2 Helicopter (2). • Coach Transfer round trip from Calgary to Heather Mountain Lodge - (Return) • Not included: Room Upgrades, Tips/gratuities for guides and lodge staff, alcohol, massages and retail purchases.

EO Learning Event - Authentic Customer Service Date:

March 9-11, 2014 Transportation Departure: Bus departing Calgary at 2:00pm from xxxxx. Location: Great Canadian Heli-Skiing – 55 km West of Golden BC on Hwy 1 Cost: CAD$3944.66 (including tax per person - based on double occupancy) Spaces Available: 22 Payment: $500 First Deposit (non-refundable) $3444.66 (plus upgrades) Second Deposit (November 1st) (non-refundable) Upgrades: $200 Single Room (8 available) $500 Private Cabin (2 available)

Register Today! Only 22 spaces available.

Contact: Great Canadian Heli-skiing to book now. 1-866-434-4354


Keynote Speaker: DON BELL - Co-founder West Jet

Executive Level Management. Visionary, Strategy, Execution & Leadership. Excellence in Customer. Service & Culture. Executive Advisory & Decision Support. Quality and Continuous Development. Don Bell is one of the founders of WestJet, where he was Executive Vice-President (now retired). As part of the team that established the foundational philosophies of WestJet, Don was instrumental in creating and perpetuating the environment that is the foundation for the WestJet corporate culture and Customer Service excellence. Don retired from WestJet in July 2007 and can now be found relaxing on the family ranch in Alberta, or managing the many business interests he has. Don can also be found sharing the WestJet story about creating and sustaining a corporate environment whereby people and profit grow. Prior to joining the WestJet start-up team in 1995, Don spent 18 years as President and owner of a Calgary-based computer company with offices throughout western Canada. In the year 2000, Don and the team of co-founders won the award for Canadian Entrepreneurs of the Year, and went on to win an International Entrepreneurship Award for Outstanding Teamwork in 2001. WestJet was awarded the Waterstone Human Capital Award for Canada’s Most Admired Corporate Culture in 2005, 2006, 2007 and 2008 WestJet was then inducted into the most Admired Corporate Culture Hall of Fame. Born and raised in Calgary, Don is married with four children and loves being a father. Active in his children’s lives, Don can be seen with his kids skiing, snowmobiling, dirt biking or just hanging out on the family acreage. Don takes great pride in the successes of WestJet and its people.

Guest Speaker: GREG MALPASS - Founder, CEO and Decision Maker Traction On Demand Customer Service.CRM. Marketing Automation. Sales Management. Cloud Computing Traction has grown to become the largest Salesforce.com consulting group in Canada and is revered as one of the few SFDC implementation groups with a perfect record. We’re known to take red accounts and make them green. We don’t have a bench of borrowed consultants: we’re dedicated cloud evangelists, investing our time, energy and enthusiasm into improving our clients’ businesses. We have worked with over half of the 25 largest global technology firms, and have been involved in over 500 instances of Salesforce.com. Seven years ago Greg Malpass founded Traction Sales & Marketing from his home in Vancouver, Canada. Being a technology evangelist, and having extensive knowledge in lead generation/marketing/branding and inside sales, Salesforce.com was a natural fit for his new company to work with. After working as a freelance consultant on his own for the first few years, the needs of his clients grew, and Traction began to take on a life of its own. Today, Traction has remained true to its roots, we work hard and play hard and only have one level of service for our clients, or should we just call them partners – it’s the best we can offer.


We love what we do, and the pace/impact and change we can introduce to a business. It inspires us. And we hope it’ll inspire you as well. While our history is brief in the grand scale of technology, we’re grandfathers in the salesforce.com category. Greg was among the first 500 certified in salesforce.com and was involved in some of the companies largest installs of the early Salesforce years, most memorable was Borland. Greg grew up in the small town of Nelson, BC which naturally created an outdoor enthusiast out of him. His hobbies are mountain biking and wakeboarding. His active lifestyle brings a balance between his hard work and hard play. He now resides with his wife and son in the outdoor playground of Port Moody, BC.

Itinerary

Sunday March 9th

2:00pm - Coach departs from Calgary 5:00pm - Coach arrives at Heather Mountain Lodge 5:00pm to 6:00pm - Check In and Gear Set Up 6:00pm to 7:00pm - Social 7:00pm to 8:00pm - Dinner Monday March 10th 7:30am - Breakfast 8:30am - Backcountry and Helicopter Safety 10:00am - Group 1 Departs for Heli-Skiing 12:30 - Lunch in the Field 4:00pm - Last group returns 4:00pm to 6:00pm - Free Time 6:00pm to 7:00pm - Learning Event 7:00pm to 8:00pm - Dinner 8:00pm to 9:00pm - Learning Event 9:00pm - Entertainment

Tuesday March 11th

7:30 am - Breakfast 9:00 am - First Group Departure 12:30 - Lunch in the Field 4:00pm - Last Group Returns 5:00 pm - Coach departs Heather Mountain Lodge 8:00 pm - Coach returns to Calgary


GCH March Booklet