SANDEEP BHALEKAR 02#03, Block No. 851, Hougang Central, Singapore – 530851 Cell: +65-‐98501120 (Singapore); Email: email@example.com Website: http://www.sandeepbhalekar.com
IT PROJECT MANAGEMENT PROFILE Software Professional with 5+ years of IT project & process management experience for Banking & Financial Services including 2 years of international exposure Active Social Worker and Activist
Awarded Social Worker of the year 2008 from Abhinav Bharat Sevabhavi Sanstha (NGO), Maharashtra
Profile Snapshot: Acknowledged for well-‐defined understanding of the business-‐technology interface and capacity to identify and align emerging technology needs with products and services. Performance driven with a flair for ensuring adherences to Six Sigma & ITIL practices, ensuring timely completion and successful delivery of project to the client; extending technical support for applications Demonstrated strong analytical and technical skills in Project planning, design and implementation. Excellent knowledge and hands-‐on experience of all formalities required for effective liaison with direct clients for providing business solutions, from the prospecting stage till project delivery. Acknowledged for capacity to tackle challenging issues, handle multiple projects at the same time and provide innovative solutions. Adept at zeroing in on core issues affecting the Projects. Brought projects back on track without affecting project schedules. Skilled in optimizing teams dynamics, uniting diverse agendas to a common goal, and harnessing strategic and operational drivers to deliver results. OBJECTIVE: Seeking to be a Project M anager in a well established and globally reputed organization, by utilizing the following exper tise in... Business Skills: Project Management, Process Management, Technical Support, Problem Management, Change Management and Resource Management.
Technical Expertise: Mainframe CICS administration, CICS system programming CICS Region build up & clean up, dump analysis, JOB/JCL maintenance, SAS system statistics and delivering Test on-‐call support & First level helpdesk support. Reading CICS transaction dumps & system dumps and debugging CICS Storage Violation dumps. Communicating with CICS Automated Operator (CAO) for resolving problems, handling AIT/AIF application lookup for on-‐call person and using NEWS on-‐call system for escalation. CICS internals, Six Sigma & ITIL procedures including Mainframe CAB, Mainframe standards and architecture, Enterprise architecture, IMS, DBw, WMQ, OSS, etc.
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ITIL®V3 Foundation IBM Certified System Administrator (WebSphere MQ V7.0) IBM Certified System Administrator (WebSphere Message Broker V7.0) IBM Certified Solution Architect (Cloud Computing Infrastructure V1)
PROFESSIONAL EXPERIENCE BANK OF AMERICA, HYDERABAD (INDIA) / SINGAPORE (Nov 2008 – till date) Senior Analyst, Singapore (Sep 2010 onwards) Analyst, Singapore (Jan 2010 – Sep 2010) Senior System Engineer, Hyderabad (Nov 2008 – Dec 2009)
Key Profile: Joined as Senior System Engineer in Hyderabad, selected as one of the employees from India to be a part of the Singapore Command Center Team within 2.2 years of joining the organization and subsequently promoted to be Senior Analyst within 8 months
Senior Analyst • Involved in project & process management, providing support to multiple Banking Mainframe CICS applications and executing a Six Sigma Project for delivering CICS business support. • Key member in developing CICS Architect for new bank applications. • Responsible for creating new Mainframe CICS sandbox: testing environment for new college graduates.
Analyst • Automated environment change mainframe CICS system monitoring. • Provided round the clock (24*7) on-‐call support and imparted several trainings to the Singapore team
Senior System Engineer • Joined as an Individual Contributor and created automation to monitor Credit card system changes. • Assisted the local management to create resource utilization matrix for the ET&D Department.
Other Responsibilities: • Acted as a Project Leader for Six Sigma Green Belt Automation project. • Worked as a Fire Warden, ET&D Mainframe Department, BAML HarbourFront Singapore. • Worked as a Volunteer for Hair for Hope and Kids at Workplace events. • Functioned as a permanent member of the Organizing Committee for monthly and annual celebrations. • Active participant in Dragon Boat and represented Bank of America team. HSBC GLT, PUNE (Aug 2006 – Nov 2008) Software Engineer (Feb 2006 – Nov 2008) Trainee Software Engineer (Aug 2006 – Feb 2006)
Key Profile: Joined HSBC as a Trainee Software Engineer and underwent initial on-‐the-‐job training on Mainframe CICS System Programming, by being associated with a US based CICS support project. • Promoted to be Software Engineer and supervised new project CICS HTSA Support (HSBC GLT) involving Mainframe CICS. • Singlehandedly managed all technical work and involved in creating all ITIL project documents including project scope and project plan. • Recruited a Trainee Engineer and imparted training to share daily workload.
Achievement: • Recipient of the Best Team Member from India Award from the Hong Kong Data Center head.
JAN LOKPAL BILL SOCIAL SERVICE ORGANIZATION Co-‐Founder, Member of Advisory Board (Aug 2011 onwards)
Key Profile: Co-‐Founder of Jan Lokpal Bill Social Service Organization and involved in creating awareness on Lokpal bill and its advantage. • Participated in Jan Lokpal movement.
KERBAJI BHALEKAR SOCIAL SERVICE ORGANIZATION (KBSSO) Founder, Member of Advisory Board (Aug 2009 – till date)
Key Profile: Established an active, Non Government Organization, working for betterment of rural part of Maharashtra, emphasizing on social issues like education, employment, rural and urban development, etc.) • Included IIM & IIT Graduates in the Board and Member body for providing a unique approach to the Non-‐Government sector. • Recruited 2 personnel and created a team of skilled resources to participate in THINK (An educational awareness project, providing key facilities for educations).
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Six Sigma Green Belt Workshop Rexx Basics, Bank of America, Singapore SAS Foundation Workshop, Bank of America, Singapore Unix Foundation Workshop, Bank of America, Singapore CICS Administration Advance Training, HSBC, Hong Kong (5-‐19 May 2007)
Bachelor of Technology (Electrical Engineering), M N National Institute of Technology (Formally REC), Allahabad (2005)
TECHNICAL SKILLS SET •
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Languages: Operating Systems: Databases: ISV/MVS Utilities: Diagnostics: CICS Development Tool: OS Monitors: Data Structures: Concepts: Change Management Products:
CICS/TS 2.2/3.1/3.2/4.1; zOS / JES2 / JES3; TSO / ISPF / IOF; NDM; MVS JCL; ChangeMan / Endeavor; Tivoli Enterprise Portal; SMP/E & General Software Installation Processes COBOL, C, REXX, SAS, Eztrive, Assembler OS390, Z/OS, MS DOS, Windows 95/98/ME/XP/NT/WS DBMS, DB2/MAINFRAME, SQL, PL/SQL FileAid /IDCAMS, IEBGENER, IEBCOPY IPCS, ABENDAID, SVC Dumps, CPSM (WUI), TEP Xpediter Omegamon, RMF, CPSM DB2, IMS, SAM, BDAM, VSAM MQSeries concepts, Network (SNA, TCP/IP) & FTP Techreq, RPS, Service Center, ChangeMan, Maximo, GSD Global Service Desk) MS Office (Word, Excel and PowerPoint), Service center client, Macromedia Flash MX 2004 GSD, Techreq, Ticketing Systems
PERSONAL PARTICULARS • • • •
Date of Birth: 2nd November 1983 Languages Known: English, Hindi and Marathi Permanent Address: Bandhkam Nagar, Mahasul Colony, Taroda (B K) Road, Nanded -‐ 431605, Maharashtra Enclosed: List of projects – Annexure
ANNEXURE Bank of America CICS Application Support -‐ Business Financial Solutions (Nov 2008-‐ till date) Applications: Banking and Card domains, Infrastructure Outline: CICS Support team provides 24*7 application supports to Bank of America’s Mainframe CICS systems by US and India working hours. Major functions of CICS Support team include providing consultancy on CICS technical usage to application and operation teams; CICS Automation; CICS production Support; CARD SYSMOD Window; Production and Test on-‐call support; Third Party Product installation; fixing patches for different products; installing PTFs, etc. Responsibilities: General Tasks • Gaining exposure on environments, naming conventions, CICS region build up, clean up and dump analysis. • Involved in Support System IPLs & SYSMOD outage windows, Test/Prod RDOs, JOB/JCL maintenance, SAS system statistics and providing test on-‐call support & first level helpdesk support. Problem Management • Coordinating with CICS Automated Operator (CAO) for resolving issues. • Handling AIT/AIF application lookup for on-‐call person. • Handling and using NEWS on-‐call system for escalation purpose. • Providing on-‐call support in the event of on-‐call problems and official escalation process. • Delivering problem resolution procedures and covering full 24 hour*7 days as on-‐calls (As a Team). • Interacting with different on-‐call groups like Operations/CCO, Capacity, Change Management, Mainframe CAB, Mainframe Standards & Architecture, Enterprise Architecture, IMS, DBw, WMQ, OSS, etc. Problem Determination • Reading CICS transaction dumps and getting transaction trace information; Omegamon and CETR. • Reading CICS System dump and debugging CICS Storage Violation dumps. • Determining problems by using IPCS. Projects Enterprise Macro Tables Objective / Scope: Determine and adopt best practices for CICS MACRO tables and override in parmlib. Minimize the use of overrides as much as possible by maintaining all that is common within the MACRO tables. Benefits: • Simplification on evaluating and implementing changes. • Standardization of settings sets the expectations for future implementations/mergers. • Evaluation of best practice across the enterprise may enhance performance for some regions. Environment Report Creation. Objective/Scope: Create Jobs to generate weekly environment report to indicate changes during the week including newly added / removed regions and resources in all Lpars/system individually to separate system specific datasets. Benefits: • Easy to analysis changes to systems and take proactive actions accordingly. • Assists in understanding and comparing resource availability to last week to this week. • Simplification on updating environment charts with new changes. Automation to Environment Report Process Objective/Scope: The main objective is to automate the environment report creation process to collect changes from all systems and Lpars to one dataset instead individually to avoid human errors and save time manually comparing reports. This project is part of JDI (Just Do It) project as per Six Sigma process. Benefits: • To save time while getting into Lpar specific datasets and review the changes. • All system’s changes will be kept in one dataset and human errors can be avoided. HSBC HTSA-‐ITO CICS SUPPORT (CICS Administration) (May 2007 – Nov 2008) Role: Project initiator Applications: Support to HK Data Center Operations
Outline: CICS Support team (TPS) provides both development and production CICS technical supports to application and operation colleagues in HBAP. The CICS Support team provides software support including Customer Information Control System (CICS), Omegamon for CICS, Abend-‐Aid, Compuware License Management and CICS related options in SmartTest and Hourglass. CICS Center in Hong Kong provides infrastructure to several applications in Hong Kong. Hong Kong CICS Center supports more than thousand developments and production CICS regions. GLT started work on CICS System, referred to as ‘HTSA CICS support’ at HTSA since May 2007. Responsibilities: • Provided consultancy on CICS technical usage to the Application and Operation teams. • Collected and analyzed CICS system statistics for problem determination, capacity planning, etc. to ensure integrity of CICS systems in HTSA. • Maintained and migrated CICS software to ensure that CICS and related software level are current and up-‐to-‐date. • Managed CICS resources at production & development environment for the Application teams. • Generated performance reports for the Application teams to review effectiveness of the CICS systems. CICS SUPPORT–US (Aug 2006 -‐ May 2007) Applications: Supporting Credit Card System, Retail service, MCD (Multi Channel Desktop) Outline: Application and Infrastructure development for IBM Mainframe services delivered out of HSBC Bank North America and UK is undertaken on 2 processors at the Chicago CICS Center and one at Buffalo. CICS center in Chicago and Buffalo provides infrastructure to many applications around the North America and UK. The Chicago and Buffalo CICS Center supports more than thousand development and production CICS regions. GLT started work on CICS System, referred to as ‘CICS support’ at HTSU since Dec 2005. Responsibilities: • Defined RDO changes in Development and Production CICS regions. • Monitored all CICS regions for CPU, storage, file usage and setting resource limit by using Omegamon. • Created and maintained GSD tickets for all CICS new release. • Involved in the pre and post testing of CICS release TS 3.1 implementation by testing & verifying regions. • Provided resolution for storage violation dumps and developed & cleaned up CICS regions. • Interacted with various application teams to solve low priority issue on CICS region.