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Title: Alerts 5/8/2013 5:18 PM

Notes:

Alerts

Wireframes – VirtualTel

Page 1


Last Login: 05/12/2012 | 20:30

Logo [VirtuaTel]

Welcome! Kathy

Logout

New Alert 5/8/2013 5:18 PM

Surveys

Reporting

HR

Admin

Notes:

Alerts Human Resources

Wireframes – VirtualTel

Page 2

Create an Email Template User Permissions

User Rulesss

Alerts

Import Bulk Users

Only for super user

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam porta orci sit amet purus consequat sit amet tincidunt felis ultricies.

Create an Email Template

Alert Templates

Survey to Alert

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

Rules

Who to Alert?

Actions

Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more..

Agent, Supervisor, Level 2,3,6

Edit

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Delete

fold

Create a New Custom Alert


Logo [VirtuaTel]

Rules Alert Name/Description Preview

Last Login: 05/12/2012 | 20:30

Survey To Alert SurveysRouting-Gas Reporting Surveys: South

HR

Admin

Welcome! Kathy

Logout

X

Survey 5/8/2013 5:18 PM

Notes:

Routing-Gas South Cobb EMC May 2011 Gas South CSat or Single Question LMG Routing-Cobb TW Ops - Inbound TW Op - Outbound TW Revenue - Inbound TW Revenue - Outbound TW Wastewater Outbound Softskills TW Revenue Outbound-RCC TW Operations CC Outbound

tbd

Next fold

Survey

Wireframes – VirtualTel

Page 3


Survey Routing-Gas South Logo [VirtuaTel]

Rules

Last Login: 05/12/2012 | 20:30

Rules Surveys

Reporting

An individual score for a specific question or overall survey

HR

Welcome! Kathy

Admin 1. Select a Question

Logout

X

Rules: Option 1 Selected 5/8/2013 5:18 PM

Notes:

2. Where

tbd

Alert 1st Call resolution Score of multiple questions

Meet Expectations Agent Knowledgeable?

Preview A verbatim question is answered

Overall Service Comment Overall – Poor

Reference number or agent ID

Would Use Internet? Completed Surveys

Agent or Company NPS score

Calls Transferred

Next

fold

Name/Description

Wireframes – VirtualTel

Page 4


Survey Routing-Gas South Logo [VirtuaTel]

Rules

Last Login: 05/12/2012 | 20:30

Rules Surveys

Reporting

An individual score for a specific question or overall survey

HR

Welcome! Kathy

Admin 1. Select a Question

Logout

X

Page-16 5/8/2013 5:18 PM

Notes:

2. Where

tbd

Alert equals Score of multiple questions

does not equals is less than

Preview A verbatim question is answered

is greater than is less than or equal to

Reference number or agent ID

is greater than or equal to has been answered/entered

Agent or Company NPS score Contains

number/word

Next

fold

Name/Description

Wireframes – VirtualTel

Page 5


Survey Routing-Gas South Logo [VirtuaTel]

Rules

Last Login: 05/12/2012 | 20:30

Rules Surveys

Reporting

An individual score for a specific question or overall survey

HR

Welcome! Kathy

Admin 1. Select a Question

Logout

X

Rules: Option 2 Selected 5/8/2013 5:18 PM

Notes:

2. Where

tbd

Alert 1st Call resolution Score of multiple questions

Meet Expectations Agent Knowledgeable?

Preview A verbatim question is answered

Overall Service Comment Overall – Poor

Reference number or agent ID

Would Use Internet? Completed Surveys

Agent or Company NPS score

Calls Transferred

Next

fold

Name/Description

Wireframes – VirtualTel

Page 6


Survey Routing-Gas South Logo [VirtuaTel]

Rules

Last Login: 05/12/2012 | 20:30

Rules Surveys

Reporting

An individual score for a specific question or overall survey

HR

Welcome! Kathy

Admin 1. Select a Question

Logout

X

Rules: Option 2 Where 5/8/2013 5:18 PM

Notes:

2. Where

tbd

Alert equals Score of multiple questions

does not equals is less than

Preview A verbatim question is answered

is greater than is less than or equal to

Reference number or agent ID

is greater than or equal to has been answered/entered

Agent or Company NPS score Contains

number/word

Next

fold

Name/Description

Wireframes – VirtualTel

Page 7


Survey Routing-Gas South Logo [VirtuaTel]

Rules

Last Login: 05/12/2012 | 20:30

Rules Surveys

Reporting

An individual score for a specific question or overall survey

HR

Welcome! Kathy

Admin

Logout

X

Rules: Option 4 Selected 5/8/2013 5:18 PM

Notes:

1. Reference # or Agent ID

2. Where

tbd

Alert Reference # or Agent ID:

Name/Description

Reference #/Agent ID

Score of multiple questions

Preview A verbatim question is answered

Reference number or agent ID

Agent or Company NPS score

fold

Next

Wireframes – VirtualTel

Page 8


Survey Routing-Gas South Logo [VirtuaTel]

Rules

Last Login: 05/12/2012 | 20:30

Rules Surveys

Reporting

An individual score for a specific question or overall survey

HR

Welcome! Kathy

Admin 1. Reference # or Agent ID

Logout

X

Page-17 5/8/2013 5:18 PM

Notes:

2. Where

tbd

Alert equals Score of multiple questions

does not equals is less than

Preview A verbatim question is answered

is greater than is less than or equal to

Reference number or agent ID

is greater than or equal to has been answered/entered

Agent or Company NPS score Contains

number/word

Next

fold

Name/Description

Wireframes – VirtualTel

Page 9


Routing-Gas South Logo [VirtuaTel]

Rules Reference number or agent ID...

Last Login: 05/12/2012 | 20:30

Alert Surveys

Reporting

Preview

Admin

Logout

X

Alert 5/8/2013 5:18 PM

Notes:

Select Levels Agent

Alert Name/Description

HR

Welcome! Kathy

tbd Level 2

Supervisor

Level 3 Level 4

Select Levels

Level 5 Level 6

Alert by Location

Level 2 [Select All] [department name] [department name] [department name] [department name] [department name]

Level 7 Level 8 Level 9

Next fold

Survey

Wireframes – VirtualTel

Page 10


Routing-Gas South Logo [VirtuaTel]

Rules Reference number or agent ID...

Last Login: 05/12/2012 | 20:30

Who to Alert Surveys

Reporting

Preview

Admin

Logout

X

Alert Ctd.. 5/8/2013 5:18 PM

Notes:

Alert By Locaitons Agent All

Alert Name/Description

HR

Welcome! Kathy

tbd

email@email.com; Use for All

Supervisor

Select Levels

LMG Newcastle and Mumbai

Email address

[Another Location]

Email address

[Another Location]

Email address

Alert by Location

Next fold

Survey

Wireframes – VirtualTel

Page 11


Routing-Gas South Logo [VirtuaTel]

Rules Reference number or agent ID...

Last Login: 05/12/2012 | 20:30

Who to Alert Surveys

Reporting

Preview

Admin

Logout

X

Alert Ctd.... 5/8/2013 5:18 PM

Notes:

Alert By Locaitons Agent All

Alert Name/Description

HR

Welcome! Kathy

tbd

email@email.com; Use for All

Supervisor

Select Levels

LMG Newcastle and Mumbai

email@email.com;

[Another Location]

email@email.com;

[Another Location]

email@email.com;

Alert by Location

Next fold

Survey

Wireframes – VirtualTel

Page 12


Survey Routing-Gas South Logo [VirtuaTel]

Rules Reference number or agent ID...

Last Login: 05/12/2012 | 20:30

Name/Description Surveys

Reporting

Alert Name:

Any name

Alert Description:

type here

HR

Admin

Welcome! Kathy

Logout

X

Name/Description 5/8/2013 5:18 PM

Notes:

tbd

Alert Select Levels, Alert By Location...

Name/Description Preview

fold

Next

Wireframes – VirtualTel

Page 13


Survey Routing-Gas South Logo [VirtuaTel]

Rules Reference number or agent ID...

Last Login: 05/12/2012 | 20:30

Preview Surveys

Reporting

Alert Email Template:

Alert

HR

Admin

Welcome! Kathy

Logout

X

Preview Option 1: Dropdown 5/8/2013 5:18 PM

Notes:

Select Template tbd

[Alert Template]

Select Levels, Alert By Location...

[Alert Template]

Name/Description Alert NameG.

[Alert Template]

Preview

[Alert Template] [Alert Template]

fold

Next

Wireframes – VirtualTel

Page 14


Survey Routing-Gas South Logo [VirtuaTel]

Rules Reference number or agent ID...

Last Login: 05/12/2012 | 20:30

Preview Surveys

Reporting

HR

Welcome! Kathy

Admin

Logout

X

Preview Option 2: Live View 5/8/2013 5:18 PM

Notes:

Choose an Alert template tbd

Alert Select Levels, Alert By Location...

Name/Description Alert NameG.

[Alert Template Preview]

[Alert Template Preview]

[Alert Template Preview]

[Alert Template Preview]

[Alert Template Preview]

[Alert Template Preview]

Preview

fold

Next

Wireframes – VirtualTel

Page 15


Survey Routing-Gas South Logo [VirtuaTel]

Rules Reference number or agent ID...

Last Login: 05/12/2012 | 20:30

Preview Surveys

Reporting

HR

Welcome! Kathy

Logout

X

Admin

Your Template: Customize Template 5/8/2013 5:18 PM

Notes:

<< Back to Choose an Alert template tbd

Alert Select Levels, Alert By Location...

Name/Description

logo

edit

THE HEADER OF THIS ALERT

Alert NameG.

Subject: lorem ipsum dolor, ipsum dolorH.

edit

edit

Field text color

edit

Preview Field color

Who to Alert?: 2 Selected

Background color: EA2345

Rules: 2 Selected

THE FOOTER OF THIS ALERT

edit

Save as a default alert Save as a default alert

Cancel fold

Save

Wireframes â&#x20AC;&#x201C; VirtualTel

Page 16


Last Login: 05/12/2012 | 20:30

Logout

adding screen 5/8/2013 5:18 PM

Surveys

Reporting

HR

Admin

Notes:

tbd

One moment please, Adding alertH. 2:00 Mins. Remaining...

fold

Logo [VirtuaTel]

Welcome! Kathy

Wireframes â&#x20AC;&#x201C; VirtualTel

Page 17


Last Login: 05/12/2012 | 20:30

Logo [VirtuaTel]

Welcome! Kathy

Logout

New Alert Added 5/8/2013 5:18 PM

Surveys

Reporting

HR

Admin

Notes:

Alerts

tbd You have just added a new alertH..

Human Resources

User Permissions

User Rulesss

Alerts

Import Bulk Users

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam porta orci sit amet purus consequat sit amet tincidunt felis ultricies.

Create an Email Template

Alert Templates

Surveys

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

[Alert Name]

[Survey Name]

Rules

Alerts

Actions

Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more.. Reference #, where = value, more..

Agent, Supervisor, Level 2,3,6

Edit

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Agent, Supervisor

Edit

Delete

Delete

fold

Create a New Custom Alert

Wireframes â&#x20AC;&#x201C; VirtualTel

Page 18


Virtuatel Alerts