Table 9: When compared with the past five years, how would you rate your company’s performance now? (Overall Responses by Percent) Responses
N/A
All- time
Worse
Same
Better
All- time
Revenue growth
6.0%
2.4%
11.3%
28.3%
37.0%
15.0%
Market share
6.3%
2.0%
5.8%
37.3%
38.9%
9.7%
Profitability
5.2%
2.0%
9.8%
33.6%
40.0%
9.4%
Customer satisfaction
3.8%
0.2%
2.7%
41.1%
39.5%
12.7%
low
high
Table 9a: When compared with the past five years, how would you rate your company’s Responses Only by Percent (provide sales training to sales staff within their own organization)
performance now? Internal
N/A
All- time
Worse
Same
Better
All- time
Revenue growth
6.1%
3.4%
11.0%
28.5%
38.0%
12.9%
Market share
5.4%
1.5%
5.4%
37.1%
42.5%
8.1%
Profitability
5.8%
1.5%
9.7%
35.1%
41.3%
6.6%
Customer satisfaction
4.6%
0.4%
4.2%
43.1%
39.6%
8.1%
Responses
low
high
appendix
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