Service CRM and Sales CRM: DeďŹ nition, Differences and BeneďŹ ts SalesBabu CRM for Enterprise business and startups
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What is Service CRM? Service CRM is a business tool that manages the after sales services or support required by the customers. The service CRM helps the customer service reps to build a good relationship with the customers as you can reach out to your customers on time. The implementation of a service CRM provides entire customer data like - customer info, billings, notes and requests etc which makes it easy for them to create a quality experience for the customers.
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What is Sales CRM? Sales CRM is a business tool that manages the entire sales process in an organised criteria. From acquiring leads to the close of a sale, the sales CRM helps sales reps to carry out their sales activities efficiently.
Website: www.salesbabu.com Email: sales@salesbabu.com
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BeneďŹ ts of using Service CRM in your business 1.
Real time data availability
2.
Data accuracy
3.
Contact Management
4.
Increases customer satisfaction
5.
Automated support schedule
6.
Service case management
Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345
BeneďŹ ts of using Sales CRM in your business 1.
Automated sales process
2.
Streamline sales process
3.
Understand the bottlenecks
4.
Monitor sales reps
Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345
Features of Service CRM 1.
Complaint Management
2.
AMC Management
3.
Warranty Management
4.
Spare Part Consumption Management
5.
Service Quotation Management
6.
Installation Management
Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345
Features of Sales CRM 1.
Sales Force Automation
2.
Sales tracking system
3.
Lead tracking
4.
Sales forecasting
5.
CRM Analytics
Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345
How does Service and Sales CRM work for you? Once the lead enters the system, the phone calls, emails, social media networks, SMS and chat comes to a single platform until they remain your customer. The 360 degree customer details helps your sales reps and customer service reps to manage customer details, preferences and necessities with a single click. Your reps need not have to spend hours together to prepare reports every week or month. The CRM system itself provides automated reports and MIS which saves the time as well as the efforts of the reps. Therefore, it aligns various departments of your company to work together as a team.
Website: www.salesbabu.com Email: sales@salesbabu.com
Contact Us: M: +91 9611 171 345
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