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July 2011

800-633-4304 Mechanical and Collision Parts In Stock

Vehicle Disclosure, Replacement Crash Parts Consent Made a Priority by ASA Collision Leaders on Capitol Hill SCRS Education Gearing Up for 2011 SEMA Show Florida Shop Licensing Program Survives Deregulation Efforts

MECHANICAL NEWS Georgia Auto Repair Tax Bill Still Alive

DEALER NEWS NADA Charitable Foundation Mobilizes Emergency Relief Fund to Help Dealership Employees Recover from Tornadoes Volkswagen Inaugurates New Plant in Chattanooga, Tennessee

Saab PhoeniX Concept: The Future is Already Here Sleek, innovative and exceptionally efficient: the Saab PhoeniX concept car showcases design features and technologies which will shape the next generation of cars from Saab. Based on an all-new architecture which will empower the next Saab 9-3 model, the PhoeniX introduces ‘aeromotional’ design: a visual evocation of the aerodynamic design principles and passion for innovation that inspired the creators of Saab’s first car, the iconic Ursaab, The PhoeniX embraces teardrop, ‘liquid metal’ forms and a dramatic jet canopy-inspired glasshouse that gives fresh expression to Saab’s signature ‘wraparound’

and translucent ice-block design themes. The clean, muscular shape enables an exceptionally low drag co-efficient of just 0.25 and also explores the potential for airflow management through the use of distinctive, side-mounted ‘winglets’. Butterfly opening doors give easy access to a 2+2 cabin that blends simplicity with technology. It has a minimalist, ‘stripped out’ feel, including a new expression of Saab’s driver-focused layout and a world debut for Saab’s innovative IQon PhoeniX Please Turn to Page 4

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PhoeniX From Front Cover infotainment and communications system. In true Saab tradition, there is also

Under its rippling bodywork, the 9-X SportCoupe deploys an innovative driveline, with an electrically-driven rear axle mated to a sophisticated 200 hp,

reducing fuel consumption. Combined cycle fuel economy and CO2 emissions are projected to be just 5.0 l/100 km and 119 g/km. Aeromotional design The PhoeniX’s ‘aeromotional’ design theme is inspired by Saab’s aviation roots and draws expression from Ursaab, the prototype designed by aircraft engineers that spawned Saab’s first generation of cars. The entire form of the PhoeniX is seemingly molded by the wind. Tightly-wrapped by a liquid-like skin, the teardrop cabin resembles a dark ice block and appears to erupt from the center of the muscular bodywork. Two prominent ripples flow along the hood into the disguised windshield pillars, as if barely able to contain a powerful structure underneath. At the rear, the dark screen also bursts through the outer skin of the rear deck, The

‘Aeromotional’ design inspired by Saab’s aviation roots a surprisingly versatile cargo deck. “The PhoeniX establishes a new reference point for the future of Saab product design,” says Jason Castriota, Saab Automobile’s Executive Design Director. “It symbolizes a renaissance of the innovative spirit and passion that drove Saab to build its first car. We’re now taking the visual DNA forward with what we call ‘aeromotional’ design, adding emo-

Roof-mounted ‘winglets’ enable PhoeniX to cleave the air as efficiently as possible.

t i o n , power and fluidity. This design aesthetic will shape and differentiate future models in the Saab portfolio.” 

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1.6-liter gasoline turbo engine. The result is an intelligent, hybrid all-wheel-drive capability that enhances driving pleasure while July 2011

tapering form hints at the teardrop rear styling of Ursaab, while the ‘sawn off’, kamm tail echoes a form from Saab’s first coupé, the Sonett. The low, frontal styling features a stretched interpretation of Saab’s signature three-port grille. A body-colored central wing is now dominant and, in keeping with the car’s minimalist design, LED headlamps are almost invisibly located at its tips. The new grille and hood forms are among the styling themes likely to be seen in future Saab production cars. Butterflyopening doors provide enhanced access to the low-slung cabin. There are no visible door handles or mirrors to disrupt airflow, and small cameras on slim stalks PhoeniX Continued on Next Page

PhoeniX From Previous Page provide rearward vision. Roof-mounted ‘winglets’ enable PhoeniX to cleave the air as efficiently as possible. They channel airflow from the side of the car and direct it across the rear deck, reducing lift forces for greater stability without increasing drag. Minimalist interior In true Scandinavian tradition, the 2+2 cabin adopts a clean, minimalist look. It has the ‘stripped out’ feel of a competition car, with shell-like seats and metalized interior sections that mimic the exposed network of a rollover cage. Fresh expression is given to Saab’s traditional, driver-focused instrument layout. A circular pod in front of the driver, shaped like the Butterfly opening doors give easy access afterburner of a jet engine, presents data in tandem with the head-up display. Angled at 45º to the driver, a separate module accommodates Saab’s advanced IQon infotainment and communications system. For good ergonomics, the 8-inch touchscreen is as close to the driver’s finger tips as the steering wheel. Saab IQon (see separate release for full details) is a ground-breaking car communications platform using Google’s Android operating system. Based on pioneering ‘open innovation’ with thirdparty service providers and applications developers, it comprises an embedded computer platform which seamlessly connects to the internet when the car’s ignition is switched on. The touch-screen provides access to audio and entertainment streaming, online navigation, onboard music storage and smartphonelike downloading of applications. Red illumination for all instrument and ambient cabin lighting brings warmth and emotion to the cabin. This includes the floor, where LED light tubes are exposed

by perforations in the black carpeting. It is all part of the new ‘aeromotional’ design strategy, incorporating ‘fire and ice’ effects. The PhoeniX’s curvaceous rear deck disguises a deep-opening tailgate. It gives access to a flat cargo deck, including fold-flat rear seatbacks and a cargo track for adaptable load carrying. Efficient propulsion Under its sculpted hood and beneath its cargo deck, the PhoeniX advances Saab’s rightsizing powertrain strategy. Its propulsion system combines a highly efficient, 1.6-liter turbo engine with innovative, electric rear wheel drive technology. The compact, all-aluminum gasoline engine packs 200 hp and includes variable valve timing and lift July 2011

control, as well as start/stop functionality, minimal parasitic losses and a fuel cut-off function. A stainless steel tank is fitted, which is lighter and less expensive than a conventional plastic design, The engine is supported by Saab’s innovative eXWD system. It comprises a rear drive unit housing a 25 kW (34 hp) electric motor/generator powered by a small battery pack. Regenerative braking is used to sustain the battery’s charge. Now under development for the next generation of Saab cars, this hybrid propulsion system enables the benefits of all-wheel-drive while also reducing fuel consumption. Using a six-speed manual transmission, projected combined cycle fuel economy and CO2 emissions are just 5.0 l/100 km and 119 g/km. The driver can select one of three eXWD operating modes. The default Eco mode delivers optimal fuel and CO2 efficiency with power assistance to reduce load on the gasoline engine at low speeds; Sport mode includes maximum power assistance with torque vectoring across the rear axle for greater chassis control; and Traction mode enables optimal grip at take-off and in slippery conditions. Inside and out, the Saab PhoeniX showcases new design directions and technologies that will be part of forthcoming Saab products.n Southern Automotive Journal

ADP Dealer Services to Sell Repair & Estimator Mitchell 1 announces it recently Mitchell 1 product manager. “Our two the fixed operations departments drive entered into an agreement with the companies share a successful track over $4 million of sales for the average Dealer Services Group of Automatic record of helping dealerships improve dealership and those sales are at a high Data Processing, Inc. , enabling the comtheir processes and better service their gross. Anyway you look at the numbers, pany to sell Mitchell 1 fixed ops customers.” fixed operations are crucial to all dealRepair & Estimator to compliment ADP’s Mitchell 1 is ers’ success. Repair & Service Pricing System, which the end product of repair is a quoting solution designed information that has Repair & Estimator will help our clifor the entire dealership franbeen collected across the ents transform the way they service vehicles and create more chise. This enhanced service past nine decades and revenue opportunities,” will strongly benefit dealpresented to customers Clifton Mason, erships by helping them to in a consistent, easy-to V P Of Product Marketing improve processes and sell use format. OnDemand5. ADP Dealer Services Group more services and parts. com includes diagnostics, Mitchell 1’s repair, information, TSBs, expands ADP’s Service recalls, maintenance requirements, parts Estimator will help our clients transform Pricing System beyond the primary franprices, labor times, vintage information, the way they service vehicles and crechise, allowing delivery of an “All Makes, fluid types and volumes that have been ate more revenue opportunities,” said All Models” estimating system. In addireproduced directly from the original Clifton Mason, vice president of prodtion to the estimating system, technical equipment manufacturers (OEM) pubuct marketing for ADP Dealer Services service bulletins, specific vehicle diaglished works. All this information is then Group. nostic diagrams and warranty times are combined to create the aftermarket “We are very excited to work with included. industry’s best wiring diagrams, user ADP on providing additional service “According to the National tips and shortcuts that make up Mitchell and parts department solutions to autoAutomobile Dealers Association (NADA), 1’s web product. n motive dealerships,” said Gary Hixson,

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ASA Pushes Vehicle Safety Inspection Programs on Capitol Hill Automotive Service Association (ASA) leaders met recently with key members of Congress and congressional staff to discuss the importance of vehicle safety inspection programs. Less than half the states in the United States have any type of periodic motor vehicle safety inspection program. Of the states that have programs, several only require vehicle inspection when the vehicle is sold or transferred. With current economic conditions, independent repair technicians have recognized an increased number of neglected repairs. This impacts the safety of the vehicle owner and passengers, as well as other highway users. In addition, it hurts

the long-term value of the vehicle. The National Highway Traffic Safety Administration (NHTSA) has not been involved in periodic motor vehicle safety inspection programs for many years. A Government Accountability Office report on “State Periodic Inspection Programs” stated NHTSA should provide states with research and information to help them initiate and improve state vehicle inspection programs. NHTSA has not done so. With Congress set to review highway safety issues and transportation programs, ASA requested that Congress support federal incentives for states to establish periodic motor vehicle safety inspection programs or enhance current

state programs. A periodic motor vehicle safety inspection program would: • Ensure the proper maintenance and safe use of older vehicles • Provide for minimum inspection requirements of motor vehicles While meeting with congressional members and their staff on Capitol Hill last week, ASA members asked that Congress require NHTSA to conduct a national study of state periodic motor vehicle safety inspection programs, similar to the studies conducted by the states of Pennsylvania and Missouri, and evaluate the impact these programs have on preventing injuries and the loss of life and property.n

NABC to Facilitate Collecting “Cell Phones for Soldiers” Encourages Collision Industry Involvement Initiative collects old cell phones and turns them into talk minutes for soldiers overseas. As part of its continuing mission to promote goodwill and the positive image of the collision industry, the National Auto Body Council (NABC) has announced support for a national program called, “Cell Phones for Soldiers”. Cell Phones for Soldiers, which is

a registered 501c3 non profit organization, turns old cell phones into prepaid phone cards for soldiers overseas. The phones are sent to ReCellular, a leading electronics sustainability firm, which pays Cell Phones for Soldiers for each donated phone—enough to provide an hour of talk time to soldiers abroad. To date the organization has raised almost $2 million in donations and distributed

more than 500,000 prepaid calling cards to soldiers serving overseas. NABC is encouraging interested members and the industry at large to participate. One option for a shop is to volunteer as a drop-off point for the initiative and periodically send the phones

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July 2011

Cell Phones Please Turn to Page 32

Volkswagen Inaugurates New Plant in Chattanooga, Tennessee Prof. Dr. Martin Winterkorn, Chairman of the Board of Management of Vo l k s w a g e n Aktiengesellschaft, and the U.S. Secretary of Transportation Ray LaHood have inaugurated the new Volkswagen Group plant in the United States in the presence of prominent representatives from politics, business and the media. In Chattanooga, Tennessee, over 2,000 employees are to produce up to 150,000 vehicles per year. The plant sets new standards in terms of sustainable, resource-efficient production. At the inauguration ceremony, which was also attended by Dr. Klaus Scharioth, German Ambassador to the United States, Bill Haslam, Governor of the U.S. State of Tennessee, Jonathan Browning, President and CEO of Volkswagen Group of America, as well as U.S. senators Robert Corker and Lamar Alexander, Prof. Winterkorn stated: “The Volkswagen Group has finally arrived as a local manufacturer in the United States. We are proud to be part of this great automobile nation as a producer, an employer and as a friend and good neighbor to people in the region.” Since construction started in 2009, an automobile plant including body shop, paint shop, assembly facility, technical testing center, academy for the initial and advanced training of employees, and a supplier park with eight companies has been built on a 1,400 acre site in Chattanooga. The design production capacity of the plant is 150,000 vehicles per year. The manufacturing depth for the Passat produced here will be of the order of 85 percent. 1,700 people are already employed directly by Volkswagen in Chattanooga. 10,000 additional jobs will be created in the U.S. component supply industry. Volkswagen is investing about one billion US dollars in the development of the facility at Chattanooga, which will be among the world’s most advanced and environmentally compatible

ing system of the plant uses some 20 percent less energy than a comparable facility. The United States is one of the world’s largest and most important automobile markets. The new U.S. plant lays the foundations for Volkswagen to meet its target of boosting Group sales in the United States to more than a million vehicles per year by 2018 at the same time as winning a market share of about six

bile plants. The new plant is in line with the highest requirements of the U.S. LEED (Leadership in Energy and Environmental Design) standard, which lays down stringent provisions for the sustainable, environmentally compatible construction of buildings. One of the key measures taken at the plant is the use of a painting propercent for the Volkswagen Group. cess without any filler, which reduces CO2 The U.S. Passat from Chattanooga, emissions by about 20 percent. Water effispecially tailored to meet the needs ciency at the plant also meets the most of American customers, and the Jetta stringent requirements. Volkswagen has produced in Mexico are key elements built the world’s first automobile paint in Volkswagen’s offensive in North shop to use a waterless separation proAmerica. The next generation of the cess for topcoat application. Thanks to iconic Beetle will pick up the threads of the use of collected rainwater, water the brand’s legendary heritage in the consumption at the Chattanooga plant U.S.n is also considerably lower than at facilities of a comparable size. In addition, the U.S. plant is the first Volkswagen facility to rely entirely on energy-saving 678.802.5000 LED systems for Toll Free outdoor light800.522.2345 ing. The producFax tion buildings 678.802.5018 and offices are also equipped only with energy-saving lamps controlled by motion sensors. 11875 Alpharetta Highway • Roswell, GA 30076 The entire light-

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Georgia Auto Dealer Honors Family Legacy Through Ambassadors’ Program For Georgia dealer Jim Otwell, supporting the Ambassadors program of the National Automobile Dealers Charitable Foundation means more than just giving back to his community. It’s also a way to honor his parents and the legacy they left as the founders of his family’s 63year-old dealership. This year, Otwell named his late father, James A. Otwell, Jr., as an Ambassador with a $10,000 gift to the foundation in support of higher education in his home state. In 2006, Otwell created an ambassadorship in memory of his late mother, Dorothy H. Otwell. “I wanted to honor my parents because if it weren’t for them I wouldn’t be here,” says Otwell, a former member of the National Automobile Dealers Association (NADA) board of directors

and dealer principal of Andean Motor Co. in Cumming, Ga., which his father began in 1948. Today, Otwell’s three sons represent the third generation of the family business. Through the Ambassadors’ program, Otwell supports Brewton-Parker College, a four-year, liberal arts Christian college in Mt. Vernon, Ga. With just more than 1,000 students, the small private college relies heavily on private donations, Otwell says. Brewton-Parker hopes to raise $410,000 this year – almost twice its 2010 goal – to upgrade technology, maintain campus facilities and pay faculty and staff salaries. “Even though I don’t know who my donation is helping, it’s comforting to know that my gift is going to help someone down the road, even after I’m gone,”

Otwell says. To become an ambassador, a dealer, company, association or individual makes a tax-deductible pledge of $10,000 to the foundation in their name or in recognition of loved ones, living or deceased. Donations of at least $1,500 are made to organizations of their choice every three years. Today, there are a total of 513 Ambassadors who provide about $250,000 to organizations each year in the public or private sector, supporting a variety of causes, from emergency medical services and education to job training for adults with disabilities. This year, 155 Ambassadors will present grants to organizations of their choice. Since 1994, more than $1 million has been donated to organizations across the country.n

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Florida Shop Licensing Program Survives Deregulation Efforts Language in Florida House Bill 5005, entitled “Deregulations of Professions and Occupations,” that would repeal Florida’s law requiring the registration of motor vehicle repair shops, the Motor Vehicle Repair Advisory Council, and the regulation of motor vehicle repair has been omitted in a budget conference report. The Automotive Service Association (ASA) organized a grassroots effort in


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Florida to support the current shop registration law. Florida repair shops contacted their legislators in support of keeping the shop registration statute. The Florida Motor Vehicle Repair Act was created to assist consumers with matters relating to motor vehicle repair shops. The Motor Vehicle Repair Advisory Council was established to advise and assist the Department of Agriculture and Consumer Services in carrying out and

July 2011

reviewing the rules relating to the Florida Motor Vehicle Repair Act. The law applies to dealers of new and used cars, trucks and motorcycles; garages; service stations; self-employed persons; truck stops; and paint, body, brake, muffler, transmission, mobile repair and glass shops. If the bill had been passed as was originally drafted, motor vehicle repair facilities would be deregulated. Before 1993, there were approximately 5,500 consumer complaints per year related to automotive repair. Resolutions for these complaints went through the state court system, a two- to three-year expensive process. During fiscal year 2009-2010, there were only 1,743 complaints for the year, a 70 percent decrease since the start of the program. With the Florida population increasing 35 percent during that time, the effective decrease in complaints was actually closer to 80 percent. The Florida Motor Vehicle Repair Act is selffunded by the automotive service industry, and helps to offset much of the cost for the call center for all of the motor vehicle related programs. The annual cost of the program for 90 percent of the shops is $50 per year. There are more than 22,000 auto repair shops in Florida. The program as part of the Florida Motor Vehicle Repair Act is effective, and successfully arbitrates nearly 70 percent of all complaints within 60 days. Automotive Service Association supports the Florida legislature’s decision to delete these provisions from House Bill 5005.n

2011 Volkswagen Routan Offers Enhanced Features and New 3.6l Engine

complimenting a chrome trimmed grille. With space for up to seven adults The SEL Premium also includes halogen and their belongings, amenities simifog lamps integrated into the lower front lar to those of a home theater, and a bumper. Depending on the trim level, maximum towing capacity of 3,600 lbs, matte black, body-colored, or chrome the 2011 Volkswagen Routan can go side mirrors and door handles are used. the distance without leaving anyone, or Splash guards and convenient full runanything, behind. The Routan combines ning boards with skid-resistant surfaces German sensibilities in design, fit and can also be ordered. New for 2011, are finish, with refined ride and handling stowable roof racks added to SE and SEL characteristics, all while delivering outmodels, allowing quick and easy transstanding value. formation. The Routan finishes with a New for the 2011 model year, all spoiler and integrated third brake light Routans are powered by a new 3.6L sitting atop the rear hatch, uniquely engine mated to a six-speed automatic transmission which provides 2011 Volkswagen Routan can go the distance 283 horsepower and 260 lbs./ft. without leaving anyone, or anything, behind. of torque. The 2011 Routan is equipped with a six-speed automatic transmission. Function follows form in the 2011 Routan with EPA fuel economy numbers of 17 mpg city and 25 mpg highway for the 3.6L. The Routan is offered in seven trim levels with pricing starting under $27,000, making it standout in the segment a true driver’s minivan. Exterior Distinctions continue along the Routan’s exterior, with aggressively angled headlights containing quad halogen lamps (High Intensity Gas-discharged (HID) units on the SEL Premium),

styled tail lamps, and an extra low bumper with step plate to make loading and removal of items that much easier. July 2011

Chassis and Suspension To give the Routan its refined European driving composure and handling, Volkswagen uses a rack-and-pinion steering system that provides increased road feel and enhanced response to the driver. Working in concert with the steering setup is a front suspension that gives the Routan its precision-tuned ride when traversing neighborhood corners, or taking long runs on the highway. The S and SE models feature heavy duty rear shocks and coil-over springs that remain firm under heavy loads while keeping occupants comfortable even through bumps in the road. With the SEL and SEL Premium packages, the rear suspension is upgraded to a Nivomat® self-leveling, ZF Sachs rear air suspension that provides the Routan with even greater towing and hauling credentials (3,500 lbs. towing capacity versus the standard 2,000 lbs). Four wheel disc brakes (vented front and solid rear discs) combine with an advanced Anti-lock Braking System for added control and stopping superiority. Interior To accommodate the needs of Routan Please Turn to Page 30 Southern Automotive Journal


NADA Charitable Foundation Mobilizes Emergency Relief Fund to Help Dealership Employees Recover from Tornadoes The National Automobile Dealers Charitable Foundation has mobilized its Emergency Relief Fund to aid dealership employees recovering from the tornadoes that devastated parts of Iowa and Alabama this Spring. Already, six people have received grants from the foundation to help them get back on their feet after losing their homes and most of their possessions. And the foundation continues to seek donations to help more dealership employees in the South, as the need for aid rises. Jack Leigh, former NADA director from Alabama and president of Leigh Automotive Inc., says the tornadoes on

April 27 left thousands in his community of Tuscaloosa, Ala., either without homes or with severe damage. Those whose homes were spared from total destruction have been without power and hot water for more than a week. At least two dealerships in Tuscaloosa suffered substantial damage, Leigh says, and many dealership employees are struggling to re-establish safe housing for their families. Leigh’s own dealership was unharmed, he says, but at least one of his employees was temporarily left without a place to live. “I’ve got this great employee who had an apartment in one of the hardest-

hit areas of Tuscaloosa,” Leigh says. “He’s managed to find another apartment, but he’s really got nothing else, so money like this is extremely important at this time.” The foundation’s emergency relief fund aids recovery efforts after natural disasters, such as flooding, hurricanes and tornadoes. Since the program started in 1992, the fund has provided more than 7,500 dealership employees with financial assistance totaling almost $5 million. In 2008 more than $600,000 was distributed to dealership employees who suffered losses as a result of hurricanes Gustav and Ike and flooding in Illinois, Indiana and Iowa.n

Vehicle Disclosure, Replacement Crash Parts Consent Made a Priority by ASA Collision Leaders on Capitol Hill Automotive Service Association (ASA) collision leaders included vehicle disclosure legislation and replacement crash parts notice and consent among top issues discussed recently on Capitol Hill. ASA members expressed support for H.R. 164, the "Damaged Vehicle Information Act," proposed by U.S. Rep. Cliff Stearns, RFla., chairman of the House Energy and Commerce Committee's Subcommittee on Oversight and Investigations. The act directs the U.S. Department of

Transportation's National Highway Traffic Safety Administration (NHTSA) to require greater disclosure of information relating to the market value and safety of damaged motor vehicles. H.R. 164 has been referred to the House Committee on Energy and Commerce. In addition, ASA leaders emphasized the need for consumers to have information about replacement crash parts, and explained that ASA's policy for automotive replacement crash parts stresses that consumers should

MITSUBISHI Call Us For All Your Mitsubishi Parts

have notice as to the types of crash parts used in repairing their vehicles and grant written consent of the use of these parts. Throughout the day on Capitol Hill, ASA urged members of Congress to co-sponsor H.R.164 and also consider a requirement for written disclosure about the types of crash parts used in a repair, at the time of the repair; as well as a requirement for consumer consent in writing regarding the use of these parts.n


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Ford Demonstrates Intelligent Vehicles That Use Wi-Fi And GPS To Wirelessly Talk To Each Other To Help Reduce Crashes And The Ever-increasing Time Drivers Spend In Cars As Ford’s fuel-efficient vehicles gain momentum in California, company researchers are showcasing what could be next – intelligent vehicles that wirelessly talk to each other to reduce crashes and the billions of gallons of gas wasted in congestion each year. Recently, Ford convened a panel of auto industry, transportation and technology visionaries at Dodger Stadium to experience the technology and discuss how intelligent vehicles could soon lead to breakthroughs in a more sustainable transportation system. “Intelligent vehicles are the next frontier of collision avoidance innovations that could revolutionize the driving experience and hold the potential of helping reduce many crashes,” said Sue Cischke, group vice president, Sustainability, Environment and Safety Engineering. An October, 2010 NHTSA report on the potential safety benefits of vehicleto-vehicle communications estimates that intelligent vehicles could help in as many as 4.3 million police-reported, light-vehicle crashes annually, or approximately 81 percent of all lightvehicle crashes involving unimpaired drivers. Experts say intelligent vehicles could be on the road in the near future. Ford is the first automaker to build functional prototype vehicles to preview the technology, and is conducting

a series of events across the country to explore the real-life benefits and nearterm feasibility to save drivers’ lives, fuel and time spent on the road. In addition to Los Angeles, Ford’s demonstration tour has stopped in Washington, DC and New York, NY and San Francisco on June 1. How it works: Ford’s vehicle communications research technology allows vehicles to talk wirelessly with one another using advanced Wi-Fi signals, or dedicated short-range communications, on a secured channel allocated by the Federal Communications Commission. Unlike radar-based safety features, which identify hazards within a direct line of sight, the Wi-Fi-based radio system allows full-range, 360-degree detection of potentially dangerous situations, such as when a driver’s vision is obstructed. For example, drivers could be alerted if their vehicle is on path to collide with another vehicle at an intersection, when a vehicle ahead stops or slows suddenly or when a traffic pattern changes on a busy highway. The systems also could warn drivers if there is a risk of collision when changing lanes, approaching a stationary or parked vehicle, or if another driver loses control. The possibility of reduced congestion: By reducing crashes, intelligent vehicles could ease traffic delays, which would save drivers both time and fuel

costs. Congestion also could be avoided through a network of intelligent vehicles and infrastructure that would process real-time traffic and road information and allow drivers to choose less congested routes. According to Texas Transportation Institute’s (TTI) 2010 Urban Mobility Report, traffic congestion continues to worsen in American cities of all sizes, annually wasting nearly 3.9 billion gallons of fuel in 2009 and costing the average Los Angeles commuter $1,464. Leading factors in traffic delays are caused by accidents, breakdowns and road debris, TTI maintains. “We are not far from the day when vehicles will operate like mobile devices with four wheels, constantly exchanging information and communicating with our environment to do things like shorten commute times, improve fuel economy and generally help us more easily navigate life on the road,” said Paul Mascarenas, vice president, Ford Research and Innovation and chief technical officer. “A smart network of intelligent vehicles has the potential to benefit drivers in many ways.” Ford hits the gas on vehicle communications: After a decade of research, Ford announced earlier this year an accelerated development of its intelliFord Intelligence Please Turn to Page 22

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Georgia Auto Repair Tax Bill Still Alive Georgia House Bill 388, which aims to create a sales tax on services of many small businesses, is still alive in the Georgia Legislature. The bill, if passed, would be devastating to the automotive service industry, placing additional tax burdens on automotive maintenance, repair, auto body repair,

equipment installation services, brake repair, oil changes, motor tuneups, and engine repair and replacement, to name a few. ASA opposes this legislation. Despite the fact that no action was taken on Georgia H.B. 388 before the Georgia Legislature adjourned, the legislation could be considered during the

special session later this summer. The Automotive Service Association opposes the proposed automotive repair tax, and calls on Georgia independent automotive repairers and consumers to contact their respective representatives in opposition to the legislation.n

Automotive Service Association (ASA) collision leaders included the Insurance Modernization report in their top issues discussed recently on Capitol Hill. ASA members addressed how a key provision of the Dodd-Frank Wall Street Reform and Consumer Protection Act included a requirement for an insurance modernization report to the U.S.

Congress that was ASA-supported. Members also discussed the new Federal Insurance Office (FIO), and the importance of the FIO. ASA leaders made clear their support for the creation of the Federal Insurance Office and their opposition to attempts to repeal the requirement of an FIO report to Congress on insur-

ance modernization. ASA members also asked that Congress ensure that the FIO will allow collision repairer input in the insurance modernization report. Overall, congressional leaders and staff members were made aware of the insurance modernization report’s importance to collision repairers, and were receptive to these concerns.n

Insurance Modernization Report Made a Priority by ASA Collision Leaders on Capitol Hill

ASA Leaders Discuss New Auto Refinishing Regulation with EPA Compliance Officials Automotive Service Association (ASA) collision leaders met recently with top U.S. Environmental Protection Agency (EPA) Office of Compliance officials to discuss the EPA automotive refinishing regulation. In addition, ASA members briefed members of Congress on the new paint regulation during visits on Capitol Hill. ASA supports the EPA auto refinishing regulation but has been concerned about some enforcement efforts in specific areas of the country. Some

state environmental agencies have taken responsibility for enforcement of the regulation while others are leaving compliance matters to the U.S. EPA. This enforcement diversity has created some issues relative to the regulation. ASA’s collision leadership briefed the EPA on these issues. One of the ongoing concerns is the regulation exemption for “Coatings applied from a hand-held device with a paint cup capacity that is equal to or less than 3.0 fluid ounces.” ASA worked

with the U.S. EPA in Research Triangle, N.C., and in Washington, D.C., in preparing background for the auto refinishing regulation. ASA hosted the EPA at its trade show, the International Autobody Congress and Exposition (NACE), and in various ASA member shops around the country to help educate the EPA about shop systems, training and proper equipment. ASA will continue to work with EPA and state agencies on compliance issues for the auto refinishing regulation.n

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The New Jaguar XF Hits The Streets With Dramatic Design fluid dynamics to smooth exterior airflow. Power output is 190PS with an impressive torque figure of 450Nm to provide the muscular performance expected of a Jaguar. Reaching 60mph in 8.0 seconds, the car will go on to achieve a top speed of 140mph. The engine is perfectly comple-

A sedan with the soul of a Jaguar sports car, the XF has won accolades and enthusiastic fans across the globe for its dynamic abilities and dramatic looks. Advances in lighting technology have allowed the new 2012 XF model range to adopt the bold Jaguar design language introduced on the flagship XJ Dramatic design changes bring the XF’s exterior into line with the XJ flagship.

sedan. Sheetmetal revisions to the grille, hood and front wings incorporating new triangular side vents give the car a more muscular, purposeful appearance. The range-topping XFR receives its own unique, overtly assertive design to underline its performance potential while an alternative ‘Aerodynamic’ option is available on all other derivatives for a total of three dramatically different styling options. The headlamps now incorporate bi-function HID xenon technology that allows them to be much slimmer and more compact while still providing outstanding beam resolution. They also incorporate LED daytime running lights arranged in a distinctive Jaguar ‘J-Blade’ signature pattern for instant recognition. The tail lamps have been entirely renewed and now extend onto the central portion of the trunk lid. These new units are now full-LED for stop, light and indicator functions and give the XF a distinctive

night-time rear signature. Separating them is a revised trunk lid finisher with a gloss black lower edge for a cleaner appearance. The trunk also features power closure on all models. ‘The XF has rightly been recognized as a quintessential Jaguar sedan. It is purposeful yet elegant, with inherent sporting intent in its design. For the latest version we have been able to evolve and enhance that performance character to make the XF the most visually dynamic car in its class.” Ian Callum, Design Director, Jaguar Cars It also continues the Jaguar tradition of innovation by offering a combination of technologies that anticipates automotive trends. Key among the enhancements to XF is the introduction of the 2.2-litre AJ-i4D turbodiesel engine. The unit features lowfriction pistons and a water-cooled turbocharger to increase efficiency plus active engine mounts and modifications to the sump and block to reduce NVH levels. The result is not only Jaguar’s most fuelefficient engine ever, but one which offers levels of refinement on a par with the previously-fitted 2.7-litre V6 diesel and all the performance expected of a Jaguar sports sedan. Further refinement is assured on all models by the use of additional acoustic shielding and the use of computational July 2011

mented by the all-new 8-speed ZF automatic gearbox. Specifically adapted for its first-time application in a Jaguar, the transmission offers a host of benefits including both improved acceleration and economy. Gearchanges are completed in just 200 milliseconds – four times faster than the average human resting heartbeat – while driver control is enhanced by the ability to perform multiple downshifts using the paddleshift technology. The use of lightweight materials ensures the overall weight remains the same as the previous six-speed transmission, while improved pump design and gear control elements increase efficiency. Standard on all XF diesel models, it reduces the CO2 emissions of the 3.0-litre V6 to 169g/km and improves fuel consumption to 44.8mpg. Also making its debut with the 2.2litre diesel engine is Jaguar’s new Intelligent Jaguar XF Please Turn to Page 26

Southern Automotive Journal


I-CAR Pinpoints Best Practices for High-Strength Steel Repairs at Recent Repairability Summit I-CAR, the Inter-Industry Conference on Auto Collision Repair, recently hosted a “Repairability Summit” at the I-CAR Tech Centre located in Appleton, Wisconsin with members from several vehicle manufacturers, national insurance providers, collision repairers, and other auto collision industry experts. Members of the

inter-industry discussed best practices and procedures as they relate to vehicle repairs and training requirements, specifically focusing on best practices for repairing high-strength steels, which are becoming the norm on many of today’s vehicles. The continual changes in high-

strength steels make aligning industry segment best practices more beneficial than ever to collision industry professionals. Attendees at the Summit discussed specific procedures including anchoring, I-CAR Please Turn to Page 21

Early Bird Registration Extended For 2011 I-CAR Industry Event - Featuring Keynote Speaker Peter Senge, PH.D. I-CAR, the Inter-Industry Conference on Auto Collision Repair, has announced that early bird registration for its 2011 I-CAR Industry Event, themed “Technology & Education – Achieving New Heights,” has been extended until June 7. Early bird registration is $195 and will increase to $245 beginning June 8. The Event will be held July 19-21 in

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Salt Lake City, Utah at the Sheraton Salt Lake City Hotel. Registration is available on the I-CAR website ( meetings). The keynote speaker at this year’s Event will be Dr. Peter Senge, Ph. D. He is a senior lecturer at the Massachusetts Institute of Technology and author of the widely acclaimed book, The Fifth

Discipline: The Art and Practice of The Learning Organization. Dr. Senge will discuss the importance of learning organizations in today’s business world and how organizations can enhance the capacity of all people to work producI-CAR Early Bird Please Turn to Page 22

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ASA, Demandforce Announce Special Offer for ASA Members The Automotive Service Association (ASA) announces a new member benefit through an agreement with Demandforce, an automated marketing and communications system that allows independent repair shops to leverage technology to attract new business, increase loyalty and understand what's driving cars into the bays. ASA members will receive a special offer when they sign up for Demandforce. Demandforce is designed to help the busy automotive professional thrive in the online economy through automated communications and twoway text messaging, online schedull -CAR From Page 20 measuring, straightening, and complete and partial part replacement, as well as advanced joining techniques that will potentially become the standard for future collision repairs. The repair procedures and information discussed during the Summit will help lay the foundation

ing and satisfaction measurement. Demandforce also helps automotive repair facilitates build an online reputation by sending up-to-date business information and certified customer reviews to major search engines and Internet sites across the Web, including Google and Facebook. "We understand that running an automotive repair facility can be complex and challenging, so we make it easy for shop owners and managers to use Demandforce to increase car counts, get higher average repair orders, and do more maintenance business," said Jordan MacAvoy, director of marketing,

Demandforce. "We look forward to serving ASA members as one of the associations newest benefit providers." "ASA has always had a strong focus on marketing and communication, and providing tools to help members in their daily operations. Our agreement with Demandforce is in line with that focus," said Ron Pyle, ASA president and chief staff executive. "ASA works hard to provide members with numerous benefit options to help them stay successful in a changing industry." For more information about the new ASA benefit or Demandforce, call Demandforce at (800) 246-9853. n

for a new I-CAR training course that is currently being developed for the interindustry. More information on this course will be forthcoming. Jason Bartanen, I-CAR Technical Director said, “Developing an effective repair plan is essential to achieving a complete and safe repair and helps ensure that five-star crash ratings are not compromised. Having consistent meth-

odologies for identifying and analyzing damage and repair methods across the industry segments will enable I-CAR to provide individuals with training that is necessary and critical for today's collision repairs. I-CAR was pleased to have this opportunity to have open dialogue and is looking forward to continued discussions with industry experts on this important, evolving topic.� n


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Ford Intelligence From Page 17 gent vehicle work, doubling its research investment and convening a new 20member task force – consisting of company planners, engineers and scientists from around the world with expertise in safety, eco-mobility, infotainment and driver conveniences. The goal is to define the next 10 years of safety, convenience and driver assistance, and strengthen the company’s position as the global industry leader in connected vehicle technology. “While there are challenges ahead, the foundation of these smarter vehicles is advanced versions of technologies that are pervasive – Wi-Fi and crash avoidance systems that Ford has pioneered in mainstream vehicles today,” said Mascarenas. “Intelligent vehicles could help warn drivers of numerous potential dangers such as a car running a red light but blocked from the view of a driver properly entering the intersection.”

Speaking the same language: Ford is partnering with other automakers and the federal government, as well as local and county road commissions, to create a common language that ensures all vehicles can talk to each other based on a common communication standard. This public-private partnership will include the world’s first governmentsponsored driving clinics beginning in summer 2011, for which the company will contribute two prototype Ford Taurus sedans. The DOT’s Intelligent Transportation Systems (ITS) will head the research, continuing to coordinate with a coalition of automakers organized by the Crash Avoidance Metrics Partnership (CAMP), which is a joint research group headed by Ford and General Motors. The partnership is working to develop inter-operability standards in advance of completing the research phase in 2013. “Ford has laid the groundwork to give vehicles a voice with SYNC and WiFi technology,” said Jim Vondale, director, Ford Automotive Safety Office. “Now we’re working with other automakers and government leaders worldwide to

develop common standards globally to bring intelligent vehicles to market quicker and more affordably.” Vondale has been appointed by Transportation Secretary Ray LaHood to represent automakers on the ITS Advisory Committee. Mike Shulman, technical leader, Ford Research and Innovation, leads the government-industry technical partnership as program manager for CAMP. Laying the connectivity groundwork: Many of Ford’s current technologies show how intelligent vehicles will be able to help drivers. For example, features that alert drivers to approaching hazards, such as Ford’s collision warning with brake support and Blind Spot Information System (BLIS®) with cross-traffic alert rely on radar sensors to detect vehicles or objects close to the vehicle. “Ford has pioneered connectivity in modern vehicles with SYNC,” said Shulman. “We believe advanced Wi-Fi for intelligent vehicles could be added to smartphones or GPS systems and simply connect to SYNC like today’s phones.”n

I -CAR From Page 20 tively toward common goals. His work articulates a cornerstone position of human values in the workplace; namely, that vision, purpose, reflectiveness, and systems thinking are essential if organizations are to realize their potential. He has worked with leaders in business, education, health care and government. John Van Alstyne, I-CAR CEO & President stated, “ICAR’s role-relevant training is well positioned to positively contribute to industry wide needs, such as the evolution of vehicle technology, the increasing need for workforce knowledge and career development, and the significant need for businesses to continuously improve operating performance. Dr. Senge’s presentation will be beneficial to attendees interested in understanding how education and training directly impacts the framework for efficient, performance-oriented work environments.” Van Alstyne continued, “During the Event, I-CAR will also announce plans for enhancing its service offering designed specifically for Career and Technical Schools and Colleges, as well as other important updates on I-CAR, including the progress made over the past year with the premiere of the I-CAR® Professional Development Program™. Attendees at the Event will also have the opportunity to attend informational ‘Tech Clinics’ presented by Vehicle Manufacturers including Porsche, Chrysler, and Ford.”n


Southern Automotive Journal

July 2011

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SCRS Repairer Driven Education Turns Up the Afterburners at the 2011 SEMA Show Last year’s SEMA Show marked the debut of the Society of Collision Repair Specialists’ (SCRS) advantageous Repair Driven Education (RDE) curriculum, which created industry buzz over the two days of educational offerings targeted specifically for the modern-day collision repair professional. “The positive response we received from our attendees, speakers and SEMA Show management re-garding our RDE series were very gratifying for our group,” noted SCRS Chairman Aaron Clark. “We were excited to have delivered what was perceived as a tremendous program for the industry in our inaugural year, and have worked hard since to harness the lessons we learned from the event to further amplify the program and offerings for 2011.” The 2011 RDE program has expanded into all 4 days of the SEMA Show, and will feature time slots in the afternoons, complimented by I-CAR educational offerings in the morning. In addition to the full suite of regular session courses featuring some of the most prominent and sought-after subject matter experts, SCRS has added an evening headline presentation that is guaranteed to hit home with its at-tendees. “SCRS certainly is in touch with the fact that many in our membership base are overwhelmed by the pressures our industry faces today, more than ever in the past,” stated SCRS Executive

Director Aaron Schulenburg. “Shops today are forced to make decisions on a daily basis that impact both their shop and their market; and frankly, many of them feel the fatigue of fighting for their businesses on a daily basis. We wanted to bring in a speaker who we felt could help, could relate to that environment, and who could bring tangible guidance to the shops in a way that would both engage and entertain our au-dience, while giving them tools and knowledge they can implement in their business as soon as they return home from the show.” After looking at numerous options, one presentation seemed best suited to hone in on the business conditions experienced by collision repair businesses, while providing the necessary guidance to bring value away from the RDE experience. On Thursday evening, November 3rd at 5:30 p.m., SCRS will introduce former U.S. Marine Corps F/A-18 Hornet Instructor, and “Top Gun” graduate Pilot Patrick “Lips” Houlahan with Afterburner, Incorporated (Afterburner). The Afterburner team consists of current and former U.S. Fighter Pilots who have intimate understanding of how critical it is to execute in fast-changing and sometimes hostile environments. The high-energy, multimedia headline presentation they have prepared for SCRS is de-signed to help attendees use immediate business relevance to inspire repair businesses on how to achieve forward-

looking mission-oriented goals. The power of the program lies in the dynamic and powerful Flawless Execution Model because it is simple to use, yet it has lasting effects. You can’t always control the competition or predict the de-mands of your customers, but RDE participants will learn how to overcome these threats to maintain the flexibility they need to succeed in an uncertain environment. Afterburner’s highly skilled speakers have trained over 1.5 million managers and executives, from re-nowned companies such as Verizon, GE, ExxonMobil and H&R Block, to name a few. Flawless Ex-ecution consists of the simple, scalable continuous improvement process of plan, brief, execute, and debrief. This business process creates accountable actions and enables organizations to: Plan quickly and effectively by tapping into the power of cognitive diversity. In just six steps, your team can produce detailed plans based on individual accountability and team work; Brief to win by aligning your team to execute initiatives flawlessly through proper communication techniques; Execute by creating an execution rhythm, which drives individual accountability; learn to identify and eliminate performance-draining Task Saturation; Debrief your team on the outcome, creatSCRS Please Turn to Page 34

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July 2011

Saab Selects OECconnection As Provider Of Parts Supply Chain Technology OEConnection LLC, the leading online parts and service exchange for the automotive industry, announced that it has signed an agreement to provide its core parts supply chain network solution to SAAB Cars North America. In a move designed to enhance parts supply chain performance and meet growing demands for faster parts fulfillment, OEConnection will provide D2DLink − the industry’s most comprehensive webbased parts marketing and sourcing solution − to Saab’s network of approximately 200 independently-owned and franchised dealerships throughout the United States. Serving as a virtual parts warehouse, D2DLink will allow Saab dealership parts departments to quickly and easily locate, buy, sell and market parts to fellow retailers throughout Saab’s U.S. dealerships. Saab joins numerous auto-

motive and non-automotive Original Equipment Manufacturers (OEMs) throughout the U.S., Mexico, and Canada that have embraced this technology. As with all OEConnection web-based solutions, the mission of D2DLink is to help dealerships sell more original equipment parts, increase customer satisfaction, and improve dealer parts department efficiencies. Charles Rotuno, OEConnection President & CEO, said, “D2DLink is designed to speed parts delivery and vehicle turnaround while improving customer satisfaction for greater brand and dealer loyalty. Our expertise in webbased technology for the automotive industry allows us to provide Saab dealerships with a solution to proactively manage their OE parts inventories.” He added, “By utilizing D2DLink, Saab dealers will create a virtual parts inventory,

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accessible at any time from any location, and capable of improving dealer responsiveness and overall performance.” Gary Dagesse, National Sales Manager for Saab Cars North America (SCNA), commented, “Saab’s previous experiences with the D2DLink solution were very beneficial and ultimately increased parts sales and improved customer satisfaction. SCNA is excited to offer this solution to all of our U.S. franchise dealers.” He added, “This agreement with OEConnection represents an integral part of our growth strategy and demonstrates our commitment to improving Saab Cars North America’s parts supply chain infrastructure.” The online parts supply network solution from OEConnection was on schedule to rollout to Saab Cars Automobile USA’s independently-owned and franchised dealerships last month.n

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Jaguar XF From Page 19

Stop/Start system, the first time this technology has been seen in a premium diesel sedan. This automatically shuts down the engine in just 300 milliseconds when the car comes to rest, in order to improve fuel economy and CO2 emissions by between five and seven percent. No driver intervention is necessary, with the engine management software analysing a host of complex factors in order to decide when the engine can safely be stopped. A Tandem Solenoid Starter with a dedicated secondary battery instantly restarts the engine as soon as the driver’s foot leaves the brake pedal, ensuring it is running optimally by the time the accelerator is pressed. In order to facilitate this process, the gearbox features Hydraulic Impulse Storage, which supplies oil pressure to actuate the shift elements. For the first time, all diesel variants are also available with Jaguar’s Adaptive Dynamics system, allowing the enthusiastic driver to enjoy the car’s outstanding chassis control and discover the XF’s sporting soul. Whether experienced from the driver or passenger seat, the cabin of the XF is a uniquely welcoming and stylish place in which to spend time, using high-end materials in a truly contemporary manner. Continuing to feature such dramatic ‘surprise and delight’ elements as the JaguarDrive Selector that rises from the centre console and air vents that rotate to their open position when the starter button is pressed, the XF interior has also received a comprehensive update. Revised front and rear seats incorporate a ‘hoop’ feature on both squab 26

Southern Automotive Journal

and backrest that improves not only their appearance but also the support it offers by increasing the seat’s profile. New hide colour combinations, veneers and headlining choices increase the personalisation options available to buyers. All models benefit from a revision to the colour scheme on the centre console, fascia and steering wheel where the ‘Tungsten’ finish is replaced by a more contemporary ‘Aurora’ theme. The XF incorporates a formidable amount of technology but in true Jaguar fashion it is integrated seamlessly into the function of the car and controlled through a central seven-inch Touch-screen with a new polarising filter for better contrast viewing. In order to reduce driver workload,

July 2011

additional switches have been added below the Touch-screen to instantly switch between different functions while new graphics are based on those in Jaguar’s flagship XJ. The main driver instrument cluster is now a full-colour TFT unit for greater resolution and clarity. Three new audio systems are offered on the XF, all of which represent a significant upgrade on those previously available. Heading this up is a 1200W, 17-speaker premium set-up, from British audio experts Bowers & Wilkins, which offers concert hall-like sound reproduction. All audio systems can be specified with a hard-drive based satellite navigation system that incorporates a ‘virtual’ CD multichanger allowing the owner to ‘rip’ 10 CDs at a time into the car’s memory storage and play them as if they were a physical music medium. The system also now offers a number of different options for connecting MP3 players; two USB ports, one of which is iPod specific and Bluetooth connectivity that allows music to be streamed from a smartphone. The majority of the car’s functions can also be controlled from the driver’s seat by Jaguar’s Interactive Voice functionality, which provides an intuitive interface for safe, hands-free operation.n

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OEConnection Receives Information Technology Community Leadership Award the short 7-10 minute episodes. Utilizing UNCOMN.TV Network and NEOSA ence and engaging with them through a blend of interview and game-show (Northeast Ohio Software Association the tools they use most: the internet and style formatting, the Flannel Channel - The COSE Technology Network) honsocial media.” offers weekly prize giveaways to encourored Charles Rotuno, President & CEO Flannel I.T. recently completed a age viewer participation. of OEConnection LLC, for his leaderseries of eight episodes featuring a samOEConnection Applications ship and commitment to technology pling of organizations – OEConnection Manager, Brian Garlesky, accepted the career awareness in Northeast Ohio. included – that employ I.T. professionals. award at the I.T. Forum on behalf of The award was presented at the May In all, 27 Northeast Ohio companies, uniCharles Rotuno and OEConnection.n 17 “I.T. Future Vision Forum,” an event versities and organizations are featured in hosted by NEOSA and streamed live by UNCOMN. TV ( from Pickwick and Frolic of Cleveland. Rotuno received the recognition for enlisting OEConnection as the sole sponsor of Flannel I.T. {Information Technology jobs you’ll feel good in} a web TV series from the newly-launched UNCOMN. TV Network. As the first of many industry-cluster shows to premiere on the Flannel Channel, Flannel I.T. features fun and engaging Direct information about technology jobs and careers in Northeast Ohio, and is targeted at college students and young professionals. Toll Free “We are committed to promoting technology degrees to local students and spreading the word FAX that career-building jobs are available here for graduates,” Rotuno said. “These Your order: initiatives are vital for techis urgent to your business nology companies such as OEConnection as well as needs to be accurate the future of our region.” Barbara Oney, is essential to your customer President of UNCOMN.TV Network said, “We applaud Chuck Rotuno for stepping up to the plate and galvanizing others in the region to participate in pioneering programming. Thanks Call Kenny McMillan to OEConnection’s leadership, the Flannel Channel is successfully reaching this young professional

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Acura Vehicles Acura Parts THAT'S WHAT WE DO !

July 2011

Southern Automotive Journal


models, in addition to standard privacy Routan From Page 13 glass. For extra sunshine and fresh air, today’s families, the Routan features stanthe SEL and SEL Premium add a power dard 12V power outlets and an available sunroof. 115V AC outlet for powering up phones, MP3 players, and game consoles. New Convenience perforated front row seating with pillow top armrests and second row captain’s chairs offer an increased level of luxury and comfort. The convenience of a traditional minivan is here with up to 144 cubic feet of space available with the second row removed, and the third row stowed. All 2011 Routan models include an all new leather-wrapped steering wheel with multi-funcThe Routan's interior combines tion controls, a leatherGerman sensibilities in design, fit and finish. wrapped shift knob, and a full assortment of gauges to keep the driver in the know. Underfoot For the is a high-density carpet, complete with 2011 model, matching floor mats, which add to the G a r m i n ® overall interior appeal. Navigation is Additional intelligent storage available for SE, solutions can be found with dual glove while Sirius® boxes, a floor console with cup holdTravel Link ers, an available highline console with and integrated a large storage compartment, available iPod® interface ceiling storage, door sill and rear quarter are added to Routan SEL w/Navigation. storage bins, various cargo nets, and a Detailed information for weather, skivariety of coat and bag and purse hooks ing, fuel, movies, and sports is available throughout. Airline style LED reading with the Sirius Travel Link subscription. lights are ready in all three seating rows, Additional functional features include a while sunshades keep unwanted light new fuel optimization switch allowing from shining through the power winthe driver to select an ECO mode which dows on the SE, SEL and SEL Premium adjusts shift patterns to increase fuel

Southern Automotive Journal,Inc. P.O. Box 675097 Marietta, Ga 30006-0009 (770) 321-9920 E-Mail Volume 15 Issue No. 7

economy. As in previous models, the 2011 Routan includes dual power sliding doors with power windows, power fold third row seating for extra storage room or “tailgating” function, and no less than thirteen cup holders. Remote keyless entry with an available remote vehicle start system provides an extra level of comfort on a cold or hot day. Entertainment Keeping occupants entertained is an easy task for the Routan, starting with an in-dash, MP3-compatible CD player with an AM/FM stereo, an auxiliary input for connecting other audio devices, and six speakers on the S model. The SE includes a 6-disc DVD changer and B l u e to oth™ connectivity, which can be complemented with a comprehensive package that includes a large touch screen display, rearview camera, 30GB hard drive, USB connectivity for multimedia devices and drives, music and photo storage and playback, a second DVD player for the rear seating area, auxiliary A/V inputs, six speakers, wireless headphones, a pair of ceiling-mounted, 9-inch LCD screens, and a remote control.n

Jim Tucker Publisher Michele Tucker Editor

Contributors Dennis Martin Ami Vonesh Joyce Ethridge Russ Heaps

Southern Automotive Journal (ISSN: 1092-6321) is published monthly by Southern Automotive Journal Inc. P.O. Box 675097, Marietta, Ga 30006-0009.SAJ accepts no responsibility for the opinions, views statements of the authors or for claims made by advertisers. Views expressed by writers are not necessarily those of the publication. Subscription: $12.00 per year. No representation is made as to the accuracy or the completeness of the information provided by this publication. Entire contents copyright 2011. All rights reserved.


Southern Automotive Journal

July 2011

7KHPRVWPROFITABLEDGYHQWXUH\RXZLOOHYHUXQGHUWDNH What our customers are saying: “Our partnership with Wynn’s has been nothing but positive and profitable. They make the competition look like amateurs.� a-RG\&UXFH3DOPHU'RGJH “Unmatched customer service with first class products and equipment.�a'RXJ'XEXF&KHURNHH)RUG “The reason that I do business with Wynn’s is because of the reps. Their dedication, follow-through, and consistency are the absolute best.�a7HG%ROGW5LQJROG&'“We’ve tried all the other major players in the chemical business, and we’ve decided on Wynn’s.�a0LNH&URXFK /DQGPDUN$XWRPRWLYH*URXS “Why settle for second best? Wynn’s was the pioneer of this industry and continues to dominate the market.� a 'HDQ0DQVWRQ0LNH%HOO&KHYUROHW “Wynn’s is not just another chemical company, they partner with you to help you reach your service department’s full potential.�a5RFFR&RWHOOHVH$GYHQWXUH&KHYUROHW “Price, customer service, ongoing training and first-class equipment - what more can you ask for?�a%ULDQ&RQVDXO &KHURNHH+\XQGDL


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EPA Postpones Effective Date of Proposed Boiler Regulation The U.S. Environmental Protection Agency (EPA) is seeking additional public feedback and gathering more information on the final standards for boilers and certain solid waste incinerators that were issued in February of this year. Therefore, the regulations to reduce toxic pollution from boilers and incinerators are being delayed indefinitely. The delay comes as a result of petitions and requests from a number of stakeholders. The impact of the postponement essentially ensures that businesses do not have to comply with the rule until the EPA pursues further public comment and issues a new and final regulation. According to the EPA, the delay of the implementation of the regulation is another setback for a rule that will prevent thousands of health conditions such asthma or heart attacks; however,

the agency said “these additional opportunities for public input will ensure that any final standard will be informed by input and feedback from key stakeholders including the public, industry and public-health communities.” The EPA has estimated that there are more than 200,000 boilers operating in industrial facilities, commercial buildings, hotels and universities located in highly populated areas and communities across the country. For every $5 spent on reducing these pollutants, the public will see $12 in health and other benefits, the EPA estimates. Under current law, both on- and off-specification used oil can be recycled through use as fuel in boilers, industrial furnaces and space heaters. Approximately 113 million gallons is used for heating purposes by approximately 100,000 small businesses across the U.S.

in used-oil fired space heaters per year. If the proposed rule is finalized, and off-specification used oil cannot be recycled as fuel, automotive maintenance facilities will have to test any used oil they collect from the public to determine if it meets specifications. If that happens, automotive maintenance facilities across the country could simply stop accepting DIY used oil, and as a result, much of the used oil that has been safely burned for heat in boilers and space heaters for many years could end up entering our water supply after being poured down a drain or on the soil. The ASA, along with a coalition of other industry organizations, is supporting an effort to persuade EPA Administrator Lisa Jackson to consider the negative environmental and economic impact that the proposed boiler rule would have if it is finalized.n Cell Phones From Page 8 they collect to Cell Phones for Soldiers. NABC is also pleased to announce that the upcoming Collision Industry Conference (CIC) in Newark, New Jersey will serve as a drop-off point for the program. Anyone who wishes to bring their old cell phones to the event will be welcomed. “This is a very real project that every shop in America can get behind,” states NABC Executive Director Chuck Sulkala. “Helping collect phones that are set aside every day presents a great opportunity. We’ll be turning trash into cash to be used for our deployed military so they can talk to their loved ones at home and, at the same time, taking part in an important recycling effort. Just set up a collection box in your shop and let the community know about it. It’s another perfect example of the collision industry helping folks in need.” If you have more questions about the specifics of the program, including how to set yourself up as a collection center, please visit the official Web site at www. If you wish to know more about the collection event at CIC, please call or e-mail NABC. n


Southern Automotive Journal

July 2011







Atlanta Sales Team

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SCRS From Page 24 ing a culture of learning that’s critical to adapting to a ra-pidly changing environment and producing better leadership skills The headline presenter, Lips, graduated from The Citadel in 1992, and graduated from “Top Gun,” the United States Navy Post Graduate Fighter Weapons School in 2000. While on active duty, he applied his superior tactical expertise, leadership, and instructional capabilities to train over 260 replacement aircrew. In 2003, Lips was selected as the Instructor Pilot of the Year and was nominated for the Ma-rine Corps Aviator of the Year. Lips has received numerous awards recognizing his superior ability to instill tactical readiness in his students, directly contributing to the training and readiness of all Marine and Navy F/A-

18 Squadrons. Lips is a graduate of the United States Marine Corps Amphibious War-fare School and has excelled as a Logistics, Maintenance, and Training Officer. After leaving active duty in the Marine Corps in 2004, Lips brought his wealth of instructional expe-rience to the Afterburner team and immediately made a significant impact. An expert at teaching and applying the Flawless Execution Model, he quickly became one of Afterburner’s most dynamic speakers and breakout facilitators; leading to his selection as San Diego’s MPI (Meeting Professionals International) Speaker of the Year for 2006. He still participates in the Marine Corps Reserves as an F/A-18 Hornet Instructor Pilot and is currently enrolled in the Marine Corps Command and Staff Col-lege studying the art of Strategic, Operational, and Tactical

Planning. Lips is also a partner in an internet advertising company which seeks to close the distance between ad-vertising and purchasing. The challenging experience of starting a business coupled with his vast knowledge of leading high performing teams, has made Lips one of Afterburner’s most valued speak-ers, and an obvious fit to deliver value to collision repair professionals this November. “SCRS is proud to deliver content of this caliber through our RDE program, and believe that the mes-sage and the delivery are going to be well received by our audience,” concluded Schulenburg. “RDE and the SEMA Show are about embracing opportunities for the betterment of your business, and we are thrilled to bring our audience of small businesses training that can inspire and motivate their ad-vancement.”n

SCRS Education Gearing Up for 2011 SEMA Show Registration for the Society of Collision Repair Specialists’ (SCRS) 2011 Repairer Driven Education (RDE) series is open, and is complimented by new enhance-ments such as the ability to purchase individual sessions, or a full series pass. The sessions will be held on each day of the SEMA Show in the afternoon. RDE features subject matters geared specifically to collision repair businesses, and will include a highenergy, impactful headline presenta-


Southern Automotive Journal

tion from After-burner Fighter Pilots on Thursday evening which you won’t want to miss. Following the headline presentation, SCRS will be hosting a special invitation-only reception. Be one of the first 200 to register for an RDE full-series pass prior to October 1st to receive your invitation to the SCRS Afterburner After Party. The evening event will be held at 8:00 p.m. on Thursday, November 3rd, and will be located in the famed

July 2011

Las Vegas Hilton rooftop Sky Villas. The Sky Villas are al-most entirely geared toward the Las Vegas elite, and SCRS has put together an uforgettable evening to share with our RDE attendees. In addition to being recognized as the largest and most luxurious suites in the city, attendees will benefit from remaining on-site at the SCRS headquarter hotel; which translates to no cab lines, and no cab fare, to get to and from the event.n

BMW of South Atlanta Your success is the "part" that counts

Our parts, Your peace of mind Your customers expect maintenance and repairs of the highest quality. And the first step towards meeting those expectations is using only Original BMW Parts - the same ones used in Series Production

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Mike Bennett Asst Manager 678-479-4694

Jeff Braswell Parts Manager 678-479-4601

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866.961.SONS (7667) 678-479-4695 Fax

Photos are for illustrative purposes only and are based upon the latest information available. European vehicles or product may be shown. Vehicles may also be pictured with non-US or optional equipment. We make reasonable efforts to provide accurate information but we do not provide a warranty of accuracy. Consult your authorized BMW center or for more information. ©2005 BMW of North America, LLC. The BMW name and logo are registered trademarks. All rights reserved.

ORIGINAL MINI PARTS: POWER HARNESSED FOR THE GOOD OF MOTORINGKIND. While much about the MINI’s boundless energy remains a mystery, some of its vigor can be traced to Original MINI Parts. Built to strict OE specifications for stellar fitment and performance, MINI Original Parts are the same parts used in MINI production. They’re backed by a potent, 24-month, gajillion-mile limited warranty. And they come with technical support available from your servicing MINI dealer. Now that’s a powerful combination, indeed.

YOUR SUCCESS IS THE "PART" THAT COUNTS! Wholesale Parts 678-479-4622 678-479-4623 Mike Bennett-Asst Manager 678-479-4694 Jeff Braswell-Parts Manager 678-479-4601

MINI OF SOUTH ATLANTA 4171 Jonesboro Road Union City, GA 30291 866.961.SONS 678.479.4695 FAX We are in the Overnight Parts Alliance

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Southern Automotive Journal July 2011  
Southern Automotive Journal July 2011  

Southern Automotive Journal provides news trends and perspectives to professionals in the automotive collision industry including, independe...