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Bold, Innovative, Refined:

The Mazda CX-5

• • • •

COLLISION NEWS Class-action Lawsuit hits GEICO Over Unsafe Repairs CCC Responds to Industry Feedback with Continued Support for EMS and Changes to CCC Secure Share™ Network

February 2018



April 20-21

Striking I.D. CROZZ Concept Volkswagen's New Compact Electric SUV, Due To Launch In 2020

Progressive and National Auto Body Council Members Team Up to Donate 500 Cars in Five Years Attorneys: Stave Off Insurer Pressure For Incorrect Auto Body Repairs By Involving Customers

DEALER NEWS Drive Safe Atlanta Contest Invites Georgia Teens To Help Create Message About Dangers Of Distracted Driving

Volkswagen Group of America revealed recently it will introduce an all-new electric compact sport-utility vehicle in 2020 based on the I.D. CROZZ concept vehicle, which made its North American debut at the 2017 Los Angeles Auto Show. The allelectric compact SUV is expected to precede the revival of the iconic Volkswagen Bus in 2022, with a vehicle based on the I.D. BUZZ concept. “The I.D. CROZZ-based electric vehicle

will be an affordable and stylish electric SUV—and there is more to come!” said Hinrich J. Woebcken, President and CEO, Volkswagen Group of America. “The I.D. CROZZ and the I.D. BUZZ will help Volkswagen to kick off an EV revolution in the United States. All of our I.D. concept cars demonstrate the inherent flexibility, driving range and smart design I.D. CROZZ Please Turn to Page 4

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I.D. CROZZ From Front Cover that can serve the needs of 21st century drivers.” The I.D. CROZZ and I.D. BUZZ, along with the original Volkswagen I.D. concept vehicle, appeared together for the first time in North America today. The modular electric platform the three vehicles share will underpin all future Volkswagen-branded EVs, and make possible Volkswagen’s goal to build 15 different VW EVs globally by 2025. The I.D. CROZZ, first shown in Shanghai in April and updated in Frankfurt earlier this year, carries the future of transportation technology, from its voice-activated doors and trunk to its planned self-driving technology. Sized similarly to the 2018 Tiguan in a four-door coupe shape, with the interior space of a mid-size SUV, the I.D.CROZZ combines an 83-kWh lithiumion battery pack with a pair of electric motors, one on each axle. The front motor generates 101 horsepower and the rear 201 hp, for a combined system output of 302 hp. This concept vehicle will offer an anticipated range of up to 300 miles. The 4MOTION system in the I.D. CROZZ uses the rear motor as the default driving force; allowing the front motor to automatically engage when needed for traction, or it can be switched on for off-road use or snowy conditions. The low position of the lithiumion battery pack also helps to improve handling with an optimum low center of gravity and 48/52 front-rear weight split. All Volkswagen I.D. vehicles will be designed to speed recharging time over today’s models, and the CROZZ recovers 80 percent of its charge in 30 minutes via a 150 kWh DC charger. The striking design of the I.D. CROZZ combines clean and powerful styling with dynamic lighting inside and out. When the I.D. CROZZ is “awakened” it greets its driver and passengers with a 360-degree light show: first, the glass Volkswagen logos (at the front and in 4

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The I.D. CROZZ carries the future of transportation technology, from its voice-activated doors and trunk to its planned self-driving technology.

February 2018

VW I.D. CROZZ Concept vehicle offers 302 horsepower and all-wheel drive with an anticipated range of up to 300 miles. the hatch lid) light up in white. Starting from the front badge, a white line develops to the left and right; it passes into the line graphics of the LED headlights, whose individual light elements awake like eyes to welcome the driver. By activating its daytime running lights, the I.D. CROZZ signals that it is ready to start. When the electric doors are opened, the sensor fields pulsate; as the car drives off, these sensor fields are dimmed. The doors also make a dramatic style statement: With front doors that open to an unusually wide 90 degrees, rear sliding doors and the lack of a B-pillar, the CROZZ can hold a bicycle sideways behind the front seats. The rear seats offer legroom that’s comparable to a luxury car’s and fold up when needed for storage. As with the other Volkswagen I.D. concept vehicles, the I.D. CROZZ features the I.D. Pilot self-driving system, which Volkswagen plans to deploy in 2025. The I.D. Pilot relies on four laser scanners that pop up from the roof, as well as ultrasonic and radar sensors, side area view

cameras and a front camera. The system activates either by voice control—“Hello I.D., please activate Pilot mode”—or by intentionally touching the Volkswagen logo on the steering wheel and holding it; after three seconds, the wheel retracts for self-driving mode. In manual driving mode, the ambient lighting in the I.D. CROZZ is light blue, while in automated I.D. Pilot mode the lighting switches to red. The interior of the I.D. CROZZ uses an “Open Space” design concept to create an airy, flexible cabin with loungelike amenities, from the Alcantaracovered quilted seating surfaces to the motion-controlled virtual light shade—a feature of the panoramic glass roof that uses LED strips to illuminate the interior. Drivers can take control of the I.D. CROZZ through the electrically adjustable and retractable multifunction steering wheel, an Active Info Display, an electronic rear-view mirror (e-Mirror), an augmented reality heads-up display and digital door panels. These features, depending on their type, are operated February 2018

by voice and gesture control, touch displays or capacitive button fields. The middle of the instrument panel features a 10.2-inch touch tablet that handles infotainment, HVAC and communications functions. In addition, the I.D. CROZZ sports five “Smart Lights”—interactive, slender LED elements that can communicate with passengers. The Smart Lights in the door panels become active as the driver or one of the passengers starts voice control to open or close one of the doors—a visually supportive element that shows the activation of voice control. Another Smart Light above the Active Info Display in sight of the driver becomes active as the driver says, "Hello I.D." At the same time, this Smart Light assists the driver by giving visual cues in the form of interactive light signals in navigation and potentially hazardous situations. For example, if the vehicle detects a pedestrian on the right side of the car, for instance, the Smart Light then points this out with a flashing red signal from this direction.n Southern Automotive Journal


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February 2018

Auto Care Careers Now Accepting Applications for Internship Grants Auto Care Careers, a program administered by the Auto Care Association, is now accepting applications for the 2018 Auto Care Careers Internship Grant program. This annual program provides financial support for students pursuing internships across the country to gain valuable, real-world education in a variety of careers throughout the auto care industry. The Auto Care Careers Internship Grant is for college students majoring in programs with direct application to the auto care industry, including engineering, business, communication and information technology (IT). The fund, underwritten by the Automotive Warehouse Distributors Association (AWDA), a segment community of the Auto Care Association, and the University of the Aftermarket Foundation, was created to

help ease the financial burden of temporary relocation for students who pursue internships in locations more than 100 miles from their permanent address. Scholarships are awarded in the amount of $2,500 to contribute to the costs of round-trip travel from the student’s permanent address to the internship location, lodging, utilities and food. Since 2014, the program has awarded 33 grants totaling $82,500. “At the Auto Care Association, we understand that the ideal internship might not be with a company in the student’s local area, so our Auto Care Careers Internship Grant eases the financial burden for students traveling far from home,” said Bill Hanvey, president and CEO, Auto Care Association. “In addition to helping students interested in pursuing a career in our industry reach

their full potential, these grants also support companies in their efforts to recruit the next generation of leaders in the auto care industry. We are truly appreciative of the University of the Aftermarket Foundation and AWDA for helping to fund this important investment in our industry’s future.” Previous participants in the internship grant have described the handson experience they were able to obtain through their internships. Samantha Cotell, a 2017 grant recipient from Cape Cod, Mass., explored an internship opportunity in northern California through The Cobra Experience. “This was an extreme difference for me because originally I am from Cape Grants Please Turn to Page 20

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Progressive and National Auto Body Council Members Team Up to Donate 500 Cars in Five Years

Over 100 military veterans across the country celebrated a special Veterans Day in November when each was presented with keys to a practically brandnew car from Progressive and collision repair members of the National Auto Body Council. In its fifth year, Progressive and its industry partners have collectively donated more than 500 vehicles to deserving veterans and veteran organizations. Progressive’s Keys To Progress® is an extension of the National Auto Body Council’s Recycled Rides™, a collaborative effort involving all facets of the collision industry to refurbish and donate vehicles to individuals in need. More than 100 NABC member auto body shops participated in 2017's Keys To Progress to repair vehicles provided by Progressive, Copart and Insurance Auto Auctions. In addition: •Enterprise Rent-a-Car is providing six months of insurance policies, written by Progressive, for each vehicle. •The Original 1-800 Charity Cars is donating resources to facilitate titling and registration of the vehicles. •Preferred Warranties Inc. is providing one-year warranty for most of the vehicles. •Veracity Research Co. Investigations, a veteran owned and operated company, is helping support the recipient selection process. “For many of our veterans, having access to reliable transportation of their own is the key to independence and freedom, the same values for which they served and fought to ensure for our country. We congratulate Progressive and are proud to be part of its Keys to Progress program since its inception five years ago to celebrate and honor our veterans,” said Chuck Sulkala, Executive Director of the National Auto Body Council. According to the U.S. Department of Transportation, approximately 40 percent of veterans live in rural areas 8

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where transportation options are limited, and where it is necessary for them to travel far to receive medical care, reach employment centers, and access other services to which they are entitled. “We’re excited to be celebrating our fifth year of giving back to veterans through our Keys to Progress program.

This is one way we support our country’s military,” said Mike Sieger, Claims group president. “For many veterans, transportation to work, school, medical appointments or even social events can be a hardship and we recognize their need for reliable transportation so they can live the life they deserve.”n

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2018 Lexus ES 300h Hits the Mark with Efficiency and Luxury The 2018 Lexus ES 300h is equipped with standard safety and technology features that include Enform Safety Connect and Enform Service Connect. Both are now complimentary for the first 10 years of ownership. The Bold Hybrid The ES 300h conveys its hybrid identity through design cues, including a trunk lip spoiler, hidden exhaust and blue hybrid badges. Subtle, though, is hardly the word for the overall design. The focal point is a daring one-piece version of the brand’s signature spindle grille, framed by elegant satin chrome trim. LED headlights give the ES 300h a distinctive face, day or night. Fog lights at the corners of the front fascia accentuate the wide stance. In the rear, distinctive L-themed taillights echo those of the Lexus LS flagship sedan. Eco Performance, Invisibly The beauty of the Lexus Hybrid Drive system is that you don’t feel it working. That is, it works with renowned Lexus smoothness and finesse. The system seamlessly combines the output of a 2.5-liter Atkinson-cycle four-cylinder engine with an electric motor to generate 200 total system horsepower. The ES 300h will run on the electric motor or gas engine alone, or a combination of both, based on the driving situation. The Hybrid System Indicator shows use of energy and encourages efficient driving habits. The electronic planetary-type continuously variable transmission plays a critical role in the ES 300h’s smooth demeanor. There’s driving spirit here, too, with zero-to-60 mph in 8.1 seconds and the electric motor enhancing low-end

torque for a strong acceleration feel. The driver can tailor the ES 300h’s responses and feel by choosing from among four modes: Normal, Sport, Eco and EV. Normal mode provides an ideal blend of performance and efficiency. Eco mode favors fuel economy, and in EV mode, the ES 300h can be driven short distances at reduced speed on battery power alone. Switching into Sport mode puts an edge on performance response that you not only feel, but also see when the gauge cluster lighting changes to a fiery red and replaces the Hybrid System Indicator with a tachometer. February 2018

Standard Lexus Safety System Bringing to bear an array of advanced technologies, Lexus Safety System+ is designed to help the driver avoid collisions, or mitigate their impacts. High-Speed Dynamic Radar Cruise Control works at speeds over 25 mph. It tracks the speed of the vehicle traveling ahead and can adjust the speed setting accordingly to help maintain a preset distance. Pre-Collision System with Pedestrian Detection can detect vehicles – and in certain conditions, a pedestrian – by using a combination of millimeter-wave radar and a front-facing camera. The system can warn the driver of a possible collision and can initiate automatic braking with Brake Assist if necessary. Using a camera to detect visible lane markings, Lane Departure Alert is designed to convey audiovisual alerts and vibrate the steering wheel if it determines that the driver has unintentionally deviated from the lane. Lane Departure Alert, with Steering Assist, can help the vehicle stay in its lane by smoothly increasing steering torque by a small amount. Intelligent High Beam technology senses headlights from oncoming traffic as well as the taillights of the vehicle traveling in front, and automatically adjusts high- and low-beam illumination. The available Blind Spot Monitor (BSM) with Rear Cross Traffic Alert (RCTA) helps detect vehicles in side blind spots and alerts the driver to rear cross traffic when backing out of a parking space. Entry Luxury That Doesn’t Seem “Entry” Lexus re-invented “entry luxury” Lexus ES 300h Please Turn to Page 34 Southern Automotive Journal


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Attorneys: Stave Off Insurer Pressure For Incorrect Auto Body Repairs By Involving Customers By John Huetter Two notable collision industryfocused attorneys late last year urged shops to alert their customers to incorrect repairs demanded by insurance companies, one calling for a “groundswell” of opposition to such compromises. “I am absolutely on your side,” attorney Todd Tracy of Tracy Law Firm told collision repairers during a SEMA speech Nov. 1, declaring that “it is time for a groundswell” against carriers. He said that for “far too long,” a handful of shops were “raising hell” but not joined by their peers. When collision repairers fight back, “that’s when this verdict will make a difference,” Tracy said, accusing insurers of seriously injuring or killing thousands of policyholders over decades. He asked shops to think about insurer bullying leading to a shop putting “your kid’s baseball coach in a time bomb” and encouraged them to never put profit above customer safety. Tracy encouraged shops to tell a customer that the non-OEM repair would be unsafe and you’re going to fix it using manufacturer procedures. Then sue the carrier for the difference between what they want to pay and what it costs to perform the correct repair, he said. Once shops start notifying customers of the potential risk to their safety, the vehicle owners will also say, “‘I want this thing done (the) right way'” and refuse to take it to MSOs (an apparent reference to a direct repair program business model requiring concessions to the carrier), according to Tracy. “When thousands of you start giv-

ing them the Heisman” and refusing to be DRP shops, things will change, Tracy also predicted. Longtime collision repair attorney Erica Eversman during the Nov. 2 SCRS OEM Collision Repair Technology Summit observed that insurers are happy to cut a consumer out of the repair unless they want to bad-mouth a shop. “You have to do the reverse,” she said: Involve the customer in the repair. Tell them something like “‘Your insurer wants me to repair your car cheap.'” Not “‘cheaply,'” but “‘cheap,'” she stressed. “It gets to people’s hearts,” said Eversman, owner of Vehicle Information Services. When you tell a customer “‘They don’t care if your baby is safe in that car as long as they can shave twenty bucks,’ … “that matters,” Eversman said. However, at a suggestion from Tracy that focusing on the risk that “‘you will be seriously injured or killed'” rather than the insurer’s profit motive was a better was the better call, Eversman agreed. “Forget what I said about cheap. Put it in writing and tell them,” she said. The language that someone could be seriously injured or die because of the insurer-demanded repair was “important language,” she said — it’s what the OEMs have to say in their recall notifications. Releases and parts clauses Tracy pushed for the notification warning the customer rather than relying on a release drafted by “some little s—head lawyer” to dodge liability for a bad repair.

“You may be protected, but could you live with yourself?” he asked. He also noted during his appearance on the OEM Summit panel that a “good lawyer” could get around it. A customer couldn’t as a matter of law waive their right to sue a shop for “gross negligence” or “willful or wanton misconduct,” he said. Eversman said she has such a document for her clients, but its purpose is tactical. That release demands the insurer accept liability for the incorrect repairs. “They’re not going to sign it,” she said, and this refusal gives the shop the ammo it needs to do the right repair. Asked about the idea that a customer has already signed away their right to one aspect of a true OEM-approved repair by consenting to a policy allowing alternative parts to be used, Tracy poked holes in that notion. It goes back to contract law, he said. How aware is the customer that he or she has given away a right? “Where is it? Is it bold? Is it conspicuous? Did you initial off on it?” If permission to use non-OEM parts is buried in a footnote, “people aren’t going to put up with that,” Tracy said. He noted he’s been insured by Chubb for 20 years, but he doesn’t see each new policy — they’re sent to his agent. “They’ll never find my signature on a single policy,” Tracy said.n Reprinted Content: Copyright © 2017. DRIVEN COMMUNICATIONS INC. All Rights Reserved.

ASA Supports U.S. Congressman Carter’s Vehicle Data Access Bill

U.S. Congressman Earl “Buddy” Carter, R-Ga., is currently developing an automotive data access bill that will create a stakeholder committee at the U.S. Department of Transportation, allowing policymakers to hear from all sides of the automated vehicle discussion and ensure the independent repairer has a seat at the table. Both the National Highway Traffic Safety Administration (NHTSA) and the Federal Trade Commission (FTC) will be

involved with the committee. If enacted, Carter’s bill would establish a congressional advisory committee comprised of representatives of the automotive aftermarket and other affected stakeholders. The committee is tasked with producing a comprehensive report on vehicle data, intellectual property protections, customer privacy, cybersecurity, vehicle safety, etc., within two years’ time. One of the advisory committee’s members would be a repFebruary 2018

resentative of the independent repair sector. This bill acknowledges the rapidly changing nature of automotive technology and would provide much needed insight to Congress, as well as federal regulators. Automotive Service Association (ASA) supports this bill and encourages all interested parties to visit to send a letter in support of Carter’s bill to their member of Congress.n Southern Automotive Journal


Bold, Innovative, Refined: The Mazda CX-5 Debuting at the Los Angeles Auto Show in 2012, the Mazda CX-5 was the first vehicle designed and engineered with both Mazda’s signature SKYACTIV Technology and KODO—Soul of Motion design. This combination of innovative technology and design was a hit with both critics and owners. The 2018 Mazda CX-5 takes both SKYACTIV and KODO design to an even higher level with its athletic exterior and sophisticated interior and refined driving dynamics that will be sure to please drivers and passengers alike. The new CX-5 also continues to surprise by bringing the long-awaited SKYACTIV-D 2.2-liter, turbocharged diesel engine to the U.S. “In developing CX-5, I was determined to find a way to break through the traditional trade-off between driving pleasure and passenger comfort,” said Masaya Kodama, CX-5 program manager at Mazda Corporation. “The goal became to add a new dimension of driving pleasure to the CX-5 by making it an SUV that all customers would enjoy and form an attachment with.” REFINED DESIGN Inspired by the expressions of beauty found in traditional Japanese crafts, designers stripped all non-essential elements from the SUV’s exterior and interior and focused on a simple, yet bold, approach to exterior and interior design. Mazda designers aimed to create a “refined toughness” with the CX-5. Soul Red Crystal, a new paint choice for 2017/2018, draws the eyes to the subtle design cues with its 20 percent greater color saturation and 50 percent more depth. Inside the CX-5, Mazda’s humancentric approach and sophisticated design deliver greater comfort and style. The interior features high-quality materials and finishes that truly express Mazda’s detail-driven design language. To enhance the overall driving experience, the CX-5 also adopts a standard touchscreen 7-inch infotainment display with Mazda Connect connectivity applications. REFINED DRIVING DYNAMICS The beauty of the CX-5 is more than 12

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“The goal became to add a new dimension of driving pleasure to the CX-5 by making it an SUV that all customers would enjoy and form an attachment with.” Masaya Kodama

just skin-deep, and Mazda’s engineers used advanced technology to make an already great driver’s car even better. Through the adoption of SKYACTIVVEHICLE DYNAMICS with G-Vectoring Control (GVC), both drivers and passengers will experience a more refined and comfortable drive. GVC uses the engine in conjunction with the steering, throttle inputs and suspension responses, to provide a February 2018

more refined driving experience for both driver and passengers. Drivers will find they’ll be making less subtle adjustments to the steering wheel while driving down the highway or streets and cornering is more planted and responsive. Additional upgrades to the SKYACTIV-CHASSIS reduce vibration and the floating sensation drivers feel CX-5 Please Turn to Page 26

Tony Ross Brian Napolitano Justin McDugald Jason Lee Keith Johnson Rick Sherman 800.236.8456 256-713-0209 256-713-0195 256-713-0210 kjohnsono@ 256-713-0144 256-713-0143 bnapolitano@








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Class-action Lawsuit hits GEICO Over Unsafe Repairs A lawsuit filed by Leif Hansen on behalf of GEICO customers claims the insurance giant has routinely violated the terms of its auto policies by refusing to pay for essential and critical vehicle repairs. According to the lawsuit, which is seeking class-action status, GEICO has a nationwide, longstanding policy and practice of refusing to pay for electronic vehicle scans, which help determine the safety and repair status of a vehicle. On average, these scans cost $100 and are required or recommended by nearly all major auto manufacturers to ensure auto repairs are safe and complete. Consumer advocate and auto repair shop owner Leif Hansen is the lead plaintiff of the lawsuit, filed December 13 in U.S. District Court. The lawsuit seeks damages for losses incurred by all current and former GEICO policyholders that have suffered collision losses in the past six years.

To l l Fr e e

Leif Hansen stands in front of the Gus J. Solomon United States Courthouse in Portland, Oregon. “This is about seeking justice for the millions who have been bullied into claim settlements. Many are left without appropriate compensation and may be unknowingly driving unsafe cars,” said Leif Hansen. “As many consumers already know, airbags, steering, braking



and accident avoidance systems can be compromised after a collision. Electronic scans play a critical role in ensuring that vehicles are safe to drive.” The lawsuit alleges GEICO used its superior knowledge and bargaining position to deprive policyholders from receiving the full benefits of their insurance policies. “Astonishingly enough, GEICO actually may not know how many unsafe cars they’ve put back on our roads. However, they certainly know how many millions of dollars they’ve saved by not finding out,” said attorney Steven Olson, who is representing Hansen. About Leif Hansen: Leif Hansen is the founder and owner of Leif’s Auto Collision Centers and a recognized consumer advocate. He opened Olympic Auto in 1991 with one employee, which and founded Leif’s Auto Collision Centers in 1994. By 2014, Leif’s organization in GEICO Please Turn to Page 20





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As More OEMs, Customers Push Electric Cars, Auto Body Shops Must Preserve Battery Protection By John Huetter General Motors last year announced it would produce 20 new, completely electric vehicles by 2023 — including two crossovers by 2019 “based off learnings from the Chevrolet Bolt EV.” This will beat the Tesla Model Y crossover, which CEO Elon Musk said will come to market in late 2019 or 2020, according to Seeking Alpha transcripts of the company’s first- and second-quarter earnings. GM CEO Mary Barra’s presentation at the 2017 Barclays Global Investors Conference described a path to making electric cars profitable where a new battery system comes in at $100 per kilowatthour, down from the $145 seen in the 2017 Chevrolet Bolt’s battery. It’s likely that some or even many of these 20 electric vehicles might not appear in the U.S. A key driver of this growth is China, which is fighting air pollution and where GM and its partners already

sell more cars than they do in America. Bloomberg reported in September that Beijing mandated automakers to have 4-5 percent of their sales involve electric cars by 2020, with that proportion required to grow. Bloomberg noted that like China, the United Kingdom and France also want to phase out fossil-fuel powered cars. But the U.S. will still have an appetite for the cars — particularly if the vehicles can be sold affordably enough that they make sense for a driver (while still making the car company a profit). EVs require less maintenance and have a lower cost of ownership, so once the up-front costs fall enough (or gas prices rise enough), customers in America ought to flock to them. Electric cars make even greater sense for fleets (think of all the Prius taxis you see), which will rack up maintenance and gas costs far faster than the typical family car owner. With OEMs able to deliver more than 200 miles on a single charge and most trips racking up far less mileage,

there’s no longer a serious range anxiety concern for either market. “By 2040, 54% of new car sales and 33% of the global car fleet will be electric,” Bloomberg New Energy Finance predicted earlier this year. “… Electric vehicles become price competitive on an unsubsidized basis beginning in 2025. Some segments will take longer, but by 2029 most will have reached parity with comparable internal combustion engine (ICE) vehicles. Real mass market adoption only starts after this point in most markets.” We’ve already shared some I-CAR about the additional care repairers need to take to keep themselves from being electrocuted while fixing an electric vehicle, be it a mild hybrid like the Prius, a plug-in hybrid (a hybrid with a battery which can be charged with a wall socket and run without gas for 20ish miles), or a fully electric car like a Tesla or Bolt. But there’s also the matter of the Battery Protection Turn to Page 22

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Drive Safe Atlanta Contest Invites Georgia Teens To Help Create Message About Dangers Of Distracted Driving Video Contest Winner Gets $2,000, Works With Emmy-Winning Director To Create TV Ad That Debuts at Atlanta International Auto Show Before Airing Nationwide Teens from Atlanta and throughout the state of Georgia are being invited to create a TV message about the dangers of distracted driving in the second Drive Safe Atlanta PSA Contest, sponsored by The National Road Safety Foundation in partnership with the Atlanta International Auto Show. Drive Safe Atlanta invites teens ages 13 through 19 to submit ideas for a 30-second public service announcement about distracted driving. The winner will receive $2,000 and an Emmy Award-winning director will come to his or her school to film a TV public service spot that will debut at the Atlanta International Auto Show before airing on more than 150 TV stations nationwide. One runner-up will receive $1,000. Teens who live in Georgia can enter by sending a script, descriptive paragraph or storyboards for a TV ad that reminds people not to drive distracted. Entries will opened on Dec. 11, 2017 and the deadline is Feb. 20, 2018. All contest entrants will receive two free tickets to the Atlanta International Auto Show.

"Even though today's cars are safer than ever, with many innovations that help avoid crashes and protect occupants, distracted driving continues to be a factor in crashes resulting in some 3,500 fatalities and tens of thousands of injuries every year," said Shayne Wilson, President of the Metro Atlanta Automobile Dealers Association and Show Manager for the Atlanta International Auto Show. "We encourage young people from throughout Georgia to participate in Drive Safe Atlanta to be messengers to their peers and to all drivers that distracted driving is dangerous driving." "We are constantly spreading the message to drivers of all ages about the dangers of distracted driving and the best way to get teen drivers to listen and more importantly pay attention to the road is through messages that come from other teens," Harris Blackwood, Director of the Georgia Governor's Office of Highway Safety said. "This video contest not only will allow students to be making a difference in the lives of their friends and classmates, it will also give them a better understanding of why we all need to make safe driving a priority when we are behind the wheel." Last year's winner was Gabriel Howland, a student at the Atlanta Neighborhood Charter School. His win-

ning entry shows a large group of people in either blue or orange shirts. Some people in blue shirts step forward one at a time and say, "It wasn't my fault. The other guy was drunk," and then "It wasn't my fault. The other guy ran a red light." Someone in an orange shirt steps forward and says, "It was my fault. I was on my phone. Those people I hit, the mom and the girl, they could die." The lights come on to dozens of people – some in orange shirts and the rest in blue, as all those in orange say together, "It was my fault. I was on the phone." The spot ends with words on the screen, saying "One in ten crashes is caused by a cell phone. Turn it off!" The PSA has aired more than 500 times to date on more than 150 TV stations throughout the country. The National Road Safety Foundation says that although texting and cell phones get the most attention, drivers can be distracted by many other things including use of other mobile devices like GPS, adjusting sound system controls, eating and even talking with passengers. Information about distracted driving and the Drive Safe Atlanta PSA Contest, including contest rules and entry form, can be seen at teenlane/contests/drivesafeatlanta.n

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CCC Responds to Industry Feedback with Continued Support for EMS and Changes to CCC Secure Share™ Network After listening to customers and industry stakeholders, CCC Information Services Inc. (CCC) recently announced it will continue its support for the export of Estimate Management Standard (EMS) files. The company also announced today changes to its CCC Secure Share™ network (Secure Share), which leverages a cloud-based platform to enable the secure distribution of data between collision repairers and third-party application providers.

Changes to Secure Share include: Secure Share Fees Eliminated. CCC has eliminated fees for Secure Share creating an environment where participants can share data securely with their chosen partners at no cost. Secure Share Terms Revised. CCC has updated its Secure Share terms of agreement based on direct feedback from app providers while maintaining a safe, reliable platform. "CCC is committed to facilitating

efficient, collaborative, and secure communication between our customers and the business partners they rely on to operate successfully," said Mark Fincher, VP of Market Solutions at CCC. "We've had ongoing discussions with customers and industry stakeholders on the best ways to do that and today's announcement is in response to that feedback. Repairers and application providers will now have more choice and flexibility in how they work with one another."n

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field of study, materials science and engineering,” said Marchel. The Auto Care Careers Internship Grant is offering 22 scholarships for 2018. The deadline for priority consideration is April 30, 2018. Interested applicants are required to submit an online application, a college transcript and to write a brief essay about their career goals and why the internship will help them achieve those goals. Additionally, applicants are required to submit an

Internship Verification Form from the employer, signed by the internship director or hiring manager. Auto Care Association member companies that currently have an internship program should encourage eligible students to apply for this scholarship. For more information about the Auto Care Careers Internship Grant program and to access the application, visit or email

in exchange for referrals. This inspired him to go to the Oregon Legislature to protect consumers from illegal steering practices. He was instrumental in passing Senate Bill 523, which requires insurance companies in Oregon to inform consumers that they have the legal right to choose where their vehicle is

repaired. Under the law, insurance companies must inform consumers of their rights prior to making a recommendation for a repair provider. The law also prevents insurance companies from limiting reimbursement when consumers choose a repair provider without a referral from the insurance company.n

Cod," said Cotell. “During my internship, I was helping Cobra Experience with creating a database of all the Shelby Cobras.” Zeke Marchel, a Federal-Mogul Powertrain intern, gained experience in product development on the company’s heavy duty pistons team. “I was able to gain knowledge and experience that directly applied to my GEICO From Page 15 Oregon and Washington was handling over 40,000 customers a year throughout its four divisions, In 1994, Hansen uncovered a scheme where body shops were giving kickbacks to insurance companies


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Young Auto Care Network Group (YANG) Announces 2018 Leadership Conference Details

The Young Auto Care Network Group (YANG), a community of the Auto Care Association, is hosting the 2018 YANG Leadership Conference, May 11-12 at the Atlanta Marriott Marquis, Atlanta, Ga. The conference takes place in conjunction with the Auto Care Association Spring Leadership Days event and is designed for young professionals under the age of 40 in the auto care industry. The conference provides seven hours of education designed to enhance leadership skills, to sharpen global perspective of the auto care industry and to develop relationships with peers. Attendees are eligible to receive CEU credits toward their AAP/MAAP designation from the University of the Aftermarket.

Education session highlights include:

Keynote: “Ignite Performance, Inspire Action & Improve Your Culture,” presented by Michael Hoffman, Igniting Performance Our Industry: “A Year in Review,” speaker Amy Antenora, editor, aftermarketNews, Babcox Media Future Trends: “The Next Big Industry Issue,” with Jim Dykstra, CEO, Dytech Auto Group Next Generation Leadership: “Keys to Working Across a Multi-Generational Workforce,” speaker Ryan Jenkins, keynote speaker, author and col-

umnist. Bill Hanvey, president and CEO, Auto Care Association, describes the conference as an opportunity to “sharpen your skills with in-depth workshops and peer-to-peer experiences, not to mention all the new business contacts you’ll come home with." Registration after Jan. 1, 2018 is $550 for members of Auto Care Association and $750 for non-members. Conference registration will close March 30, and only YANG members can attend. For a detailed agenda and to register online, visit YANGLeadershipConference18. For more information, please contact Courtney Hammer at 240-333-1067 or courtney.

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Battery Protection From Page 16 customer’s protection when performing collision repairs on electric cars. And that’s something auto body shops will have to take just as seriously given the nature of electric vehicle batteries. Protect the battery Automakers designing an electric vehicle face the challenge of protecting the “expensive and dangerous batteries” during a collision, SSAB body design expert Jonas Adolfsson said during an Automotive World webinar on Tuesday. Adolfsson’s presentation examined how ultra-high-strength steels — which typically can’t be repaired like mild steels — could be used to protect the battery more affordably than competing substrates. “Batteries are very sensitive and contain dangerous liquids,” Adolfsson said. He said they’re sensitive to impacts and face electric vehicle-specific crash require-

ments from governments. As the Insurance Institute for Highway Safety and Australasian New Car Assessment Program observed in 2015, Federal Motor Vehicle Safety Standard 305 describes specific crashworthiness rules for electric cars. • RESS shall remain attached and secured in the vehicle, with no intrusion into the occupant compartment • Electrical isolation of the RESS must be no less than 500 Ω/V • Any electolyte spillage shall not enter the occupant compartment nor exceed 5 liters outside the occupant compartment. “Electric/hybrid vehicles have a number of safety concerns not associated with conventional vehicles including electrocution, explosion, electrolyte spillage, and/or fire,” the IIHS and ANCAP wrote. “There have been numerous real-world examples of electric vehicles catching on fire after a crash and in the garages where

they were being stored; in some cases, this may have been while the vehicle was being charged.” On the whole, the organizations concluded in 2015 that OEMs do a good job of protecting EVs, though narrowoffset crash tests could be a challenge. But this protection could be compromised by incorrect collision repairs, a problem the National Highway Traffic Safety Administration even anticipated in an October analysis of electric vehicle safety. “All events in a vehicle’s life must be considered, because events that are benign for conventional vehicles could be very harmful to Li-ion battery systems,” NHTSA wrote. “One plausible example of a potentially hazardous sequence of abuse events is a moderately severe vehicle crash Battery Protection Turn to Page 33

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Continental: 5th-Generation ADAS Radar Continues ‘Auto-Alignment’ Feature By John Huetter Continental recently promoted the fifth-generation of its automotive radar system, describing it as offering more precise object detection and greater vehicle ADAS capability but also greater flexibility for OEM engineers designing vehicles. We’ll get into that in a second. But given some of the discussion in the collision industry over the past year, it seems most worthwhile to start by pointing out a feature which, despite having also appeared in prior generations of the device, might have flown under the radar for some shops until now. “An established strength of Continental’s radar sensors can also be found in the fifth generation,” Continental wrote in a news release late last month. “It is called auto-alignment, and uses a software function to automatically correct deviations from the sensor’s ideal location at its installation location on the vehicle.” Incorporation of better and better auto-alignment by OEMs and Tier 1 suppliers would be beneficial to shops, as it would seem to remove the logistical and infrastructure hurdles associated with calibrating some advanced driver assistance systems after even minor repairs. A sensor, camera or radar which can align itself seems preferable to hoping that technicians or external conditions didn’t slightly or dramatically skew what the car “sees” during the lengthy

calibration process — and throw off its ability to maneuver correctly in traffic or protect the driver from collisions. An auto-aligning radar also sounds more forgiving should the tech or someone at a factory have installed the part a millimeter or two off. Based on an explanation by a Continental spokeswoman, the device is on its way towards delivering some of these benefits, and it even can work to some degree after a collision — which is nice for your customers whose vehicles are still driveable. However, it sounds like shops will still have to do some calibration, at least for now. “Yes, it is correct that our radar sensors work without calibration (possible feature depending on the variant),” Continental chassis and safety division external communications manager Miriam Baum wrote in an email. “Autoalignment always takes place at the start of the journey. A deviation in both directions is possible. So even after an accident, which would not cause excessive deformation on the bumper, the sensor would still work. Nevertheless, OEMs usually still carry out a calibration and control, both at the factory and during replacement in the workshop.” Asked if the auto-calibration could handle factors like body filler or too thick a paint coating over the radar field of view, Baum wrote, “The whole construction / installation situation is tuned and designed for a specific setup.”

She wrote that major changes would affect the system’s performance. Even if repairers typically still have to recalibrate cars with the technology, the auto-alignment sounds like a good hedge from a shop owner’s “sleep better at night” perspective. The last SEMA OEM Collision Repair Technology Summit pointed out that while a shop might calibrate a vehicle, there’s not necessarily any way to validate it was done properly, even with a scan tool. (Compared to physical repairs, which lend themselves to destructive tests, torque meters, visual inspections and the like.) So if you can’t have that confirmation, at least there’s a fail-safe. Self-calibration matters to shops for such reasons, but OEMs might also have a stake in the technology. The National Highway Traffic Safety Administration in 2016 cautioned OEMs that it might consider “predictable abuse or impractical recalibration requirements” over the life of higher-tech vehicles a safety defect. “Other commenters suggested that while automated safety technologies may facilitate increased safety, manufacturers should ensure that over the lifespan of the vehicle such technologies themselves do not create unreasonable risks to safety due to predictable abuse or impractical recalibration requirements. The Agency agrees,” the NHTSA wrote in formal Sept. 23, 2016, guidADAS Radar Please Turn to Page 30

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CX-5 From Page 12 after going over rough terrain. The CX-5’s SKYACTIV-BODY also received some attention and is nearly 16-percent stiffer than the outgoing model. The steering is more precise and the car responds just as the driver intended, all adding up to a more confident driving experience. NEW ENGINE OPTION Finally, Mazda has expanded the number of engine choices for the CX-5. Making its debut in in 2017 in the United States, the Mazda CX-5 offers the option of the SKYACTIV-D 2.2 clean diesel engine as well as the SKYACTIV-G 2.5 directinjection gasoline engine. The addition of a diesel engine, with its high torque and fuel-efficiency, is yet another expression of Mazda’s SKYACTIV Technologies mission to deliver fun-to-drive experiences without compromising efficiency. “Mazda’s team of engineers and designers have worked diligently to create vehicles that are high-quality, stylish, funto-drive and fuel-efficient,“ said Masahiro Moro, president and CEO, Mazda North American Operations. “Using our unique SKYACTIV Technology, Mazda has been able to achieve class-leading fuel efficiency in nearly every segment it competes in while remaining true to its core mission that Driving Matters.” By bringing together the latest innovations in SKYACTIV technology along with an updated approach to KODO design, the CX-5 makes an already great car even better, and demonstrates Mazda’s ongoing commitment to building sophisticated cars for drivers that passengers and passersby will also enjoy. SUPERIOR MAZDA INTERIOR DESIGN Based on the “Refined Toughness”

concept, every member of the design team was aware from the outset of the project of the desire to create a comfortable interior environment with a harmony between relaxation and tension. The aim was to create a simple yet refined, comfortable The MX-5 interior is a simple yet refined, environment that comfortable environment. eliminates all unnecessary elements and that also conveys a sense of exhilaration. The team aimed to refine each detail of the interior from the perspective of the cabin environment as a whole. For example, positioning the air-conditioning louvers slightly higher or lower would disrupt the horizontal new decorative film that conveys both alignment and weaken the confluence the warmth of wood and the strength of of the louvers and the adjacent decorametal. tive panel and door trim. The seat design is one more examThe decorative panel on the instruple of uncompromising commitment to ment panel also plays an important role achieving the desired goal. The team in achieving a rich, elegant look with its created “a quality material featuring a simple design that conveys the Japanese soft touch and deep, voluminous texture” attention to fine detail. This required not befitting the “Refined Toughness” theme, a mere expression of luxury but a new Matsuoka said. A form brimming with tastefulness. a sense of strength and the quality feel “Even if metal would yield us a of an incredibly smooth touch provides strong look, it fell short when it comes to everyone in the car with a delightful achieving the crucial sense of depth we surprise. were after,” said Nobuhiro Matsuoka, the The design team focused on so color designer. Wood, which would have many details that there is no way to offered a look of higher quality, is too describe them all. But the results speak conventional. After exploring numerous for themselves. All one needs to do is sit options, the design team decided to venin the cabin to understand how the inteture down a new path by using a hybrid rior embodies the “Refined Toughness” material.” theme.n The team came up with an entirely

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​​​​I-CAR® Launches National Scheduling Initiative to Streamline Course Accessibility for Students

After closely analyzing all live delivery courses, I-CAR® is introducing a new National Scheduling initiative to deliver its 22 live Professional ​​ Development Program™ (PDP) courses in every national market. These 22 live courses, along with a variety of additional online and virtual courses, form the foundation of I-CAR’s Gold Class® recognition. When National Scheduling is launched in January 2018, course scheduling will transition from an on-demand basis to an established cadence. Courses will be offered based upon the specific demand in each market. Consequently, courses in larger markets will be offered several times annually, while those in rural markets will be offered on a more limited basis. “I-CAR strongly encourages collision repair shops to begin looking at 2018 course schedules immediately in order to plan their future training needs,” said Nick Notte, I-CAR’s senior vice president - sales and marketing.


Southern Automotive Journal

“This is especially important for shops renewing their Gold Class recognition so that they can ensure the courses they need to satisfy Gold Class requirements are available to them prior to expiration of their Gold Class status.” In conjunction with National Scheduling, more than 225 I-CAR Official Training Sites have been established to date at career and technical education schools, as well as at supplier locations, to facilitate delivery of I-CAR courses nationwide. These sites were selected based on their geographic location to serve students with consistent and convenient learning environments, while providing access to shop floors, parking and audio/visual equipment for instruction. The move to a formal scheduling cadence will give shops a more effective way to plan and schedule their training. National Scheduling, in tandem with the establishment of I-CAR Official Training Sites, will also create a consistent and enhanced learning environment for stu-

February 2018

dents and teachers alike. “As we prepare to train the next 10,000 shops, course schedules in every region will be critical in ensuring accessible live delivery training for all existing and future students,” said Bill Stage, I-CAR’s director - delivery. “I-CAR thanks its partners for their participation, as well as our many volunteers and instructors for their support in launching this innovative program.” The National Scheduling program was developed after I-CAR conducted extensive market-by-market research and analysis of training needs. The framework from this research helped shape the National Scheduling program. The 2018 course schedules continue to be posted. They can be viewed and course registrations made using the “Class Search” tool on the I-CAR homepage at For assistance or questions about National Scheduling, contact I-CAR Customer Care at (800) ICAR USA (422.7872).n

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ADAS Radar From Page 25 ance to OEMs about automated safety technology. “Unreasonable risks due to predictable abuse or impractical recalibration requirements may constitute safety-related defects. … Manufacturers have a continuing obligation to proactively identify and mitigate such safety risks. This includes safety risks discovered after the vehicle and/or equipment has been in safe operation.” The other reason why body shops should care about what Continental and its rivals do with radar is that its existence could produce fewer crashes to repair by powering ADAS systems and even autonomous vehicles. Continental wrote that more than 30 million of its radar sensors would be in place around the world by the end of 2017, and the Tier 1 supplier is increasing its manufacturing capacity ahead of the start of production on the fifth-generation radar in 2019. “With the fifth generation of our powerful and tried-and-tested radar sensors, we are opening up new opportunities for modern advanced driver assistance systems,” Continental ADAS business unit head Karl Haupt said in a statement. “Our latest radar generation is an important element in our technology portfolio to further strengthen and advance our leading position in the development of assisted and automated driving. In particular, the elevation measuring capability of our radar sensors

allows the most varied of objects, even relatively small objects, to be detected even more precisely.” Continental said that its 77 GHz radar can deliver “more accurate detection of smaller objects such as a lost spare wheel or an exhaust that has fallen off.” The next generation’s resolution also captures factors like curbstones and “the tails of a traffic jam under a bridge.” It’s unclear if Continental was referring to its short- or long-range radar, or both. Both the short- and long-range radar have reached the fifth generation, according to Continental. “With longrange radar, a range of up to 300 m and an opening angle of ±60° are possible in the highest expansion stage depending on the required performance,” Continental wrote in a news release. “With short-range radar, precise parking functions can be executed easily for the first time, in addition to functions such as blind spot detection, lane change assist or rear cross traffic alert.” The cheapest version of the longrange radar has a 45-degree field of view and can see 200 meters in the distance, according to Continental. The version being developed now can see 60 degrees and 300 meters. “A large opening angle is important in supporting autonomous emergency braking at crossing traffic at intersections, while also detecting motorbikes and cyclists,” Continental program management radar head Norbert

Hammerschmidt said in a statement. Four short-range radar sensors “on the corners of the vehicle” — which sounds like body technicians and painters might need to watch out for them around bumper fascias, quarter panels and fenders — allow “a seamless 360° radar ‘safety belt’ all around the vehicle,” according to Continental. Such detailed and seamless display of the entire area surrounding the vehicle is important,” the supplier wrote. “Without it, the vehicle will not be able to take on the driver’s tasks in automated driving. In conjunction with other sensors such as the camera, surround view systems and 3D Flash LiDAR, the goal of achieving an understanding of the vehicle surrounding that is equal to, or better than, that of a human being, is coming that bit closer.” However, Continental said the true achievement of this radar generation was “its compactness and flexible usage.” “This makes it easier to use them across entire vehicle platforms,” Hammerschmidt said in a statement. “In addition, the fifth generation can be used as a defined interface in the sensor and modular hard and software, either as a stand-alone product or even as a pure radar head without dedicated evaluation.”n Reprinted Content: Copyright © 2017. DRIVEN COMMUNICATIONS INC. All Rights Reserved.

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Southern Automotive Journal

February 2018

National Auto Body Council Elects 2018 Board & Officers The National Auto Body Council (NABC) announces new Officers and Board members for its 2018 Board of Directors. Executive Committee officers elected at NABC’s recent Annual Meeting in Las Vegas are; Darren Huggins, Chairman (Berkshire Hathaway Automotive) Keith Egan, Vice Chair of Community Involvement (Colours, Inc.) Kerry Angers, Vice Chair of Industry Involvement (Enterprise Renta-Car) Elizabeth Clark, Treasurer (State Farm) Doug Schlueter, Secretary (I-CAR) Barry Barbee, Director-At-Large (AR Direct) Domenic Brusco, Immediate Past Chairman (PPG Automotive Refinish). Newly elected to the Board this year are:

Joseph O’Neill, Jr. (Benner’s Auto Body) Gerald Poirier (Farmers Insurance). Returning members of the Board include: Joe Amodei (The Collision Centers of New York) Scott Bridges (Hertz) Craig Camacho (Harrington, A MITA Collision Company) Brandon Eckenrode (Collision Repair Education Foundation) Arlo Johnson (CARSTAR) Michael Jordan (Manchester Collision) William Mayer (Insurance Auto Auctions) Anthony Natale (Dent Concepts) Jim Ocampo (Axalta Coating Systems) Jeff Peevy (Automotive Management Institute) Debbie Teter (Garmat) “Each of us on the Board of

Herb Lieberman (LKQ Corp)

Directors is here because we have witnessed the power of our collision industry to change and save lives. We are passionate about sharing and involving more of our industry colleagues, so we can make an even greater impact,” said Darren Huggins, NABC’s newly elected Chairman of the Board. “Our sincere thanks to NABC’s past leadership team for their commitment and dedication to furthering our mission to provide community service initiatives that exemplify the professionalism and integrity of collision professionals.” According to Huggins, NABC anticipates a record 300 vehicles will be donated this year by its members through its signature Recycled Rides™ and hundreds of first responders will have had the opportunity to gain additional skills through the First Responder Emergency Extrication (FREE™) program. In addition, a newly released toolkit for NABC’s Distracted Driving Initiative provides help local shops with resources to share important message to not text and drive throughout their communities.n




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specific risks like:

Battery Protection From Page 22 requiring body repair. In this example, a vehicle is impacted sufficiently to cause undetected shock and internal crushing damage of cells. Following body repair, the vehicle is painted and cured in an elevated temperature paint oven, which grows the previously induced damage. Upon returning to service, the vehicle is then subjected to a series of severe charge/discharge cycles, which finally drives the damaged cells to failure. In the absence of understanding or training, mechanics and consumers will employ the same practices they have learned to use with conventional vehicles, failing to understand that they can harm Li-ion batteries.” NHTSA cited potential aftermarket-

– Incorrectly or inadequately deenergizing batteries prior towing – Lifting and towing vehicles incorrectly – Dropping tools on batteries – Penetrating battery during accident, lifting or towing – Major body work and frame straightening – Painting – Sandblasting – Heating in paint curing ovens Structural battery protection compromised by inadequate collision repair could jeopardize not only one’s customer but other motorists, based on one example cited by the IIHS and ANCAP. “The most widely publicized fire

incident involved a 2011 Chevrolet Volt after it was crash tested at MGA Research, in Burlington, Wisconsin, in June 2011,” the IIHS and ANCAP wrote. “The Volt’s lithiumion battery caught on fire 3 weeks after being subjected to an 18 mi/h side pole test as part of the National Highway Traffic Safety Administration’s (NHTSA) New Car Assessment Program (NCAP). The fire quickly spread to three adjacent vehicles. An extensive post-fire investigation later determined that a small amount of battery coolant penetrated the high-voltage battery case after the crash, causing the battery to short and eventually leading to a thermal runaway condition. So it’ll be crucial to read the OEM repair procedures and know precisely what substrate you’re dealing with and how it should be handled.n Reprinted Contented: Copyright © 2017. DRIVEN COMMUNICATIONS INC. All Rights Reserved.

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Southern Automotive Journal


Lexus ES 300h From Page 9

through Apple maps, and much more, all by asking Siri. Once again, pinnacle audio performance in the Lexus ES 300h comes from the Mark Levinson® Premium Sound system, available in conjunction with any option package. Powering 15 speakers with 835-watts, the system turns the ES 300h into a private listen-

with the first ES model more than a quarter-century ago, equipping it with many features that rivals made extracost options. Naturally, Lexus has kept up the competitive pressure, and the ES 300h continues to defy the “entry” part of entry luxury. It starts with 40 inches of rear seat legroom, and is close to full-size sedans. Lexus fills the spacious ES 300h cabin with a long roster of available amenities that includes: 10-way adjustable power front seats; automatic climate control; NuLuxe upholstery; a power tilt-and-slide moonroof; power-adjustable outside mirrors with turn signals and defoggers; remote-linked power winLexus fills the spacious ES 300h cabin with dow and moonroof open-

a long roster of luxurious amenities. ing room. Clari-Fi™ technology, adopted from high-end home audio technology, can enhance the sound of compressed digital audio (satellite radio, mobile streaming, MP3, etc.).

ing and Lexus Personalized Settings to customize select electronic functions. Fingertip or Voice Control Putting numerous vehicle system controls at your fingertips, the available second-generation Remote Touch Interface (RTI) is the easiest way to access multimedia in the ES 300h. The computer mouse-like controller on the center console can operate the climate control, audio system, phone, optional navigation system and more. Menus show in the display screen. A “Back” button makes using the RTI even easier. iPhone® users have a control option with Siri® Eyes Free Mode. Make calls, select songs from iTunes®, get turn-by-turn navigation 34

Southern Automotive Journal

Informing and Entertaining You With smartphones and tablets so prevalent, Lexus used that paradigm for operating the ES 300h’s Display Audio System and the Lexus Enform® family of information and connectivity services. The ES 300h has Scout® GPS Link along with its standard eight-speaker Display Audio system, which features a eight-inch screen and includes USB/iPod connectivity, Bluetooth® audio streaming, HD Radio™ with iTunes® tagging, automatic phone book transfer, a vehicle information display and complimentary traffic and weather data provided via HD Radio. The cache radio feature lets you pause and record live broadcasts for up to 15minutes. Integrated SiriusXM® Satellite Radio includes an all-access 90-day trial subscription. February 2018

Adding the Navigation Package option to an eight-inch display screen that can be divided into up to three sections to show different functions simultaneously. The navigation system itself is a gem, providing 3D map with bird’s eye views, predictive traffic information, detour preview, ETA calculation and fuel station locations. The Navigation upgrades also bring an array of valuable services in the form of the Lexus Enform App Suite. This veritable in-car personal concierge includes Lexus Enform Destination Services. Use voice-enabled apps to search the Internet through Destination Search, make restaurant reservations through OpenTable®, order movie tickets via™, listen to Internet radio (including Pandora®, iHeartRadio and Slacker) and search business reviews on Yelp®. With Lexus Enform Remote® (complimentary for the first year of ownership), the customer can remotely view and control certain aspects of the vehicle using a mobile app for iOS and Android devices. Once registered, the app can operate remote door lock/unlock; remote stop/start for the engine and climate control; vehicle finder, guest driver monitor and more. Lexus Enform Safety Connect is standard with access to Lexus Enform response centers 24/7/365 with a mobile connection. With Lexus Enform Service Connect, the ES 300h can also send alerts for specific factory recommended maintenance, simultaneously alerting a preferred Lexus retailer.n

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February 2018  

Southern Automotive Journal provides news trends and perspectives to professionals in the automotive collision industry including, independe...

February 2018  

Southern Automotive Journal provides news trends and perspectives to professionals in the automotive collision industry including, independe...