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BMW X4 M40i

Range Rover Evoque

At home in both the city and the mountains

COLLISION NEWS

November 2019

Sports Activity Coupe is setting new standards

KIA HabaNiro A Whole New Category of Vehicle

Mitchell Announces Launch of Intelligent Estimating Solution More Than 200,000 Dangerously Defective Airbags Remain Unrepaired in Alabama New CAPA Standard to Certify Aftermarket Automotive Glass for ADAS Compatibility

DEALER NEWS Subaru of America Achieves Second Major Recycling Milestone In Less Than SixMonths Hyundai Hope On Wheels Presents Alabama Center For Childhood Cancer And Blood Disorders With $300,000 Scholar Hope Grant

The HabaNiro is a compact crossover utility vehicle only in terms of existing industry category language. But the HabaNiro can’t be so easily defined. It’s essentially an all-electric Everything Car or ECEV – commuter, crossover, sport utility, state-of-the-art technology workroom and adventure vehicle. An Exterior to Move You The HabaNiro design is defined by

the energetic interplay between the protective metallic grey cladding that encompasses the front wheels and extends onto the body sides and the bright “Lava Red” aero panel that defines the C-pillar and extends up and over the roof. These two elements create a vibrant energy and a forwardHabaNiro Please Turn to Page 4

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Athens DJC

Benchmark

866.224.9812 706.425.5235

Jim Burke 205.320.7320 866.320.7320 205.458.4452

205.823.5237 800.633.4304 888.815.5238

Hayes 770.963.6263 800.241.8124 770.237.8174 Troncalli

770.889.8951 800.646.9438 770.889.2545

Ferrari

FIAT of Birmingham 205.823.5237 800.633.4304 888.815.5238

Ford

Gwinnett Place Ford 770.813.6825 866.665.9318 770.622.6156 Days Chevrolet

770-975-1802

Rick Hendrick Chevrolet

770-218-4361

833-393-9854 770-370-4896

Land Rover Century Land Rover 256.713.0209 800.236.8456

256.713.0209

Lexus Lexus of Huntsville

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Maserati Ferrari Maserati of Atlanta

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Mazda Jim Ellis Mazda of Marietta Merecdes-Benz

Atlanta Classic Cars 678-924-4249 800-241-6086 678-924-4257

Mitsubishi Nissan Jim Burke Nissan 205.320.7320 866.320.7320 205.458.4452

770-974-2683 Hoover, AL

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Serra KIA 205-856-6600 800-426-4351 205-853-7530

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Genesis

Town Center Nissan 678.797.5770

770.423.7465

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Century Porsche 256.532.4570 800.236.8456 256.536.0361

SAAB Jim Ellis SAAB of Marietta

Jim Burke Genesis 205.320.7320 866.320.7320 205.458.4452 Tameron Genesis

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Honda

205.433.7651

800-467-0699 205-823-4697

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Tameron Honda 205.433.7651

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Subaru

Jim Burke Subaru 205.320.7320 866.320.7320 205.458.4452 Stivers Subaru 404.248.1888 404.320.9420 Troncalli Subaru 678.341.4220 800.646.9438 770.889.2545

Toyota/ Scion

Limbaugh Toyota 205.788.9390 800.239.5050 205.780.5215

Jim Burke Hyundai 205.320.7320 866.320.7320 205.458.4452 Volvo Tameron Hyundai Century Volvo 205.433.7652 800-467-0699 205-823-4697 256.713.0195 800.236.8456 256.713.0142

Serra Hyundai 205-856-6600 800-426-4351 205-853-7530

Infiniti

Infiniti of Memphis 901-261-7670 800-737-3077 901-205-1093

Volkswagen

Jim Ellis Kennesaw 770-370-4865 888-798-4131 678-581-9859

Buyers Guide

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Jim Ellis KIA

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Ferrari Maserati of Atlanta

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HabaNiro’s Eye Tracking System (ETS) with 180° rearview video display the system uses AI-based emotional intelligence to monitor when the driver looks up to the top of the windshield where conventional rear view mirrors are traditionally located. The AI immediately senses the driver’s need to see behind the vehicle and instantly activates the 180° rearview video display. When HabaNiro’s part-time level-five autonomous driving system is engaged the steering wheel and instrument panel retract forward to provide more room for the front occupants.

leaning posture that suggests the HabaNiro is ready to launch. This latent forward energy is reinforced by the single elegant character line that wraps around the front end, extends through the shoulder, and ends dynamically pointed at the rear wheels. The HabaNiro grille resembles a shark’s snout, complete with a slit-like gap full of gloss black aluminum “teeth” similar to the cooling blades found on high-end electronic equipment. The EV chassis architecture allowed the wheels to be pushed to the corners, giving the HabaNiro its wide and confident stance. Satin aluminum skid plates, milled billet aluminum tow hooks, anodized Lava Red aluminum accents, and the

embossed HabaNiro name complement the upscale look while suggesting the vehicle’s adventure-ready attitude. Perhaps most importantly, the heartbeat pulse of the daytime running lights announces the HabaNiro’s animated energy – “I’m alive.” An Interior to Transport You and an Array of High-Tech Features The scissor-like opening of the HabaNiro’s four butterfly-wing doors hints at its future-forward interior design. The Lava Red interior suggests passion and vibrancy. Modern and airy, the interior is accented by the bouclé fabric-trimmed front seats that appear to float within the spacious cabin. Contributing to the interior’s clean and modern appearance is the absence of rectangular screens and traditional control knobs and buttons. Instead, the

Southern Automotive Journal

November 2019

HabaNiro From Front Cover

4

HabaNiro features a full-width front windshield Heads-Up Display (HUD) system controlled by a concave acrylic instrument panel that is a large interactive touchpad display with Sensory Light Feedback (SLF). Technical Option Sharing System (TOSS) allows users to swipe and move vehicle options across the HUD screen as though moving chess pieces. HabaNiro’s occupants are kept comfortable by a slim Perimeter Ventilation System (PVS) that quietly and evenly blows a curtain of air throughout the cabin. A soft ambient glow shines through the bold geometrically-patterned floor, creating movement that reflects onto surfaces within the cabin. The Lighting Color Effect (LCE) can be dimmed or brightened, and the hue can be modified to impact www.IneedOEMparts.com


lors the interior environment according to its assessment – potentially altering conditions relating to the human senses within the cabin and in turn creating a more pleasurable and safer driving experience. R.E.A.D. also enables the HabaNiro’s Eye Tracking System (ETS) with 180° rearview video display. The system uses AI-based emotional intelligence to monitor when the driver looks up to the top of the windshield where conventional rear view mirrors are traditionally located. The AI immediately senses the driver’s need to see behind the vehicle and instantly activates the 180° rearview video display. There are no immediate plans to utilize AI to sense when the driver is hungry and then direct to the nearest drive-

the mood of the interior environment. When HabaNiro’s part-time level-five autonomous driving system is engaged the steering wheel and instrument panel retract forward to provide more room for the front occupants. Media or other entertainment, such as a movie for a long highway haul, can be displayed on the full-width HUD video system. HabaNiro features Kia’s new Realtime Emotion Adaptive Driving (R.E.A.D.) System introduced earlier this year at the Consumer Electronics Show. R.E.A.D. can optimize and personalize a vehicle cabin space by analyzing a driver’s emotional state in real-time through artificial intelligence-based bio-signal recognition technology. The technology monitors the driver’s emotional state and tai-

through where an order will be waiting, but the technology may someday evolve to make just such a task possible. AI and automation shouldn’t take the joy out of driving, as some auto lovers fear, but should enhance it - anticipating needs so we can concentrate on the driving experience. Into the Future Some will assume the HabaNiro concept will never be built, but we don’t advise betting the farm on it. In the past 18 months, Kia has launched two vehicles, the Stinger and the Telluride, from concepts that fully captured the public’s imagination. The HabaNiro’s butterfly doors? Maybe not today, but the future is an exciting place and Kia is ready to lead the automotive industry into this spicy world of possibility.n

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Troncalli Parts Professionals Starting Line-Up

Hugh Blake

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Jason Freeman

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Outside Team

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Sherwin-Williams® Automotive Finishes And Larsen Motorsports (LMS) To Address Talent Shortage In Collision Repair With Scholarship Program Humanity Sherwin-Williams® Automotive Finishes has partnered with Larsen Motorsports (LMS) to establish a scholarship program that addresses the talent shortage facing the automotive industry, specifically collision repair. With the newly established Blazing Trails Scholarship Fund, Blazing Trails, a 501(c)3, will add a specific focus on automotive service and collision repair programs at the postsecondary level to its existing vocational and technical training in Science, Technology, Engineering and Mathematics (STEM). "It's the hope that the Blazing Trails Scholarship Fund can give careerminded students the resources and necessary funding to pursue an education in automotive service and collision repair," says Justin Binns, President and General Manager of Sherwin-Williams

Automotive Finishes. "At the same time, we're focused on sustaining an industry that is currently challenged to attract skilled professionals." Sherwin-Williams Automotive Finishes and LMS will award a set number of students with one (1) year of tuition. The amount of the scholarship money awarded to each student will be dependent upon the institution's annual tuition fee. Students must have enrolled at one of the following participating trade schools or technical/community colleges: Baton Rouge Community College, Baton Rouge, LA Madison Area Technical College, Madison, WI Oakland Community College, Bloomfield Hills, MI Ohio Technical College, Cleveland, OH

Pittsburg State University, Pittsburg, KS WyoTech, Laramie, WY "Building a strong technical acumen among high school students enrolling in postsecondary programs is our entire mission at LMS and Blazing Trails," says Elaine Larsen, co-founder of LMS. Blazing Trail's mission is to assist children who have goals that they want to achieve, but are unable due to lack of money, time or guidance. Sherwin-Williams Automotive Finishes will support the scholarship fund at The SEMA Show this year, auctioning off more than 30 art panels as large as 9 ft. by 6 ft. airbrushed and pinstriped by some of the industry's biggest names. The silent auction has been named to honor former LMS and Matrix Automotive Finishes® Jet Car Driver Katrina "Kat" Moller (of Sarasota, FL).n

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November2019

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Why Buy From Hayes

• We Have Competitive Pricing • We Do Price Matching • We Have Over 32 Delivery Routes • We Have a Dedicated Wholesale Staff of 60 • We Are The Largest Parts DCJ Wholesaler in GA • We Are One of the Largest Parts Wholesaler in the Country

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Report: More Than 200,000 Dangerously Defective Airbags Remain Unrepaired in Alabama More than 200,000 Alabama residents are driving recalled vehicles with dangerously defective airbags that could blast sharp metal fragments at drivers and passengers upon deployment, resulting in serious injury or death, even in a minor crash. According to the U.S. Department of Transportation National Highway Traffic Safety Administration (NHTSA), the ongoing, urgent Takata airbag safety recall – the largest and most complex recall in U.S. history – affects tens of millions of vehicles from 19 vehicle manufacturers and more than 200 models and model years. At least 16 Americans have been killed, and more than 300 individuals have suffered serious injuries allegedly caused by these defective airbags. As of August 2019, of the approximately 700,000 airbags on the road in Alabama that were initially identified as containing these dangerously defective inflators, roughly 200,000 – or about 35 percent— remain unrepaired in around 200,000 vehicles, even after as many as dozens of outreach attempts by vehicle manufacturers. This safety recall is particularly urgent for drivers of older, affected vehicles in Alabama – because prolonged exposure to high heat and humidity over time makes the defect even worse, increasing the potential for serious injury or death. While the recall affects vehicles made by 19 different vehicle manufactur-

The specific 'Do Not Drive' models are listed below:

2001-2002 Honda Civic

2001-2002 Honda Accord

2002-2003 Acura TL

2002 Honda CR-V

2002 Honda Odyssey

2003 Acura CL

2003 Honda Pilot

Certain 2006 Ford Ranger

Certain 2006 Mazda B-Series

ers, certain 2001-2003 Hondas and Acuras as well as certain 2006 Ford Ranger trucks and Mazda B-Series trucks are considered higher risk. NHTSA urges consumers not to drive these vehicles unless they are going straight to a dealer to have them repaired immediately. In Alabama, more than 600 unrepaired airbags fall into the higher risk, 'Do Not Drive' category. Alabama residents can find out whether their vehicle has a recalled airbag at AirbagRecall.com. If they do, they can contact any of their vehicle manufacturer's nearby dealerships to schedule a free recall repair. The recall repair is absolutely free. Parts for higher risk vehicles are in good

supply at area dealerships and many are offering free towing or loaner vehicles to accommodate affected vehicle owners. Alabama residents who may be waiting for replacement parts for their vehicle, or who are not affected by the current recall, are also encouraged to call their vehicle manufacturer and confirm that their contact information is up to date, so they receive recall-related updates going forward. "These airbags are dangerous and potentially deadly," said NHTSA Deputy Administrator Heidi R. King. "If your vehicle is under recall, I can't stress how urgent it is to immediately take it to your dealer for a free repair. It could save your life or the life of someone you love."n

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Hyundai Hope On Wheels Presents Alabama Center For Childhood Cancer And Blood Disorders With $300,000 Hyundai Scholar Hope Grant To Support Pediatric Cancer Research Hyundai Hope On Wheels® (HHOW), a 501(c)(3) non-profit organization supported by Hyundai and its U.S. dealers, announces $300,000 Hyundai Scholar Hope grant to Alabama Center for Childhood Cancer and Blood Disorders to continue its long-standing fight against pediatric cancer. HHOW has committed $13.2 million to support 52 new doctor-researchers in their research for better treatment options and to improve care for children diagnosed with pediatric cancer. The Hyundai Scholar Hope grant will be officially presented to Dr. Gregory Friedman at Children's Alabama on Tuesday, September 24th at 10:00 am. Friedman is director of Developmental Therapeutics at the Alabama Center for Childhood Cancer and Blood Disorders at Children's of Alabama and an associate professor of neuro-oncology at UAB. September is Childhood Cancer Awareness Month and HHOW has launched its campaign theme for 2019,

"Every Handprint Tells A Story." Every 36 minutes a child is diagnosed with pediatric cancer, impacting 15,000 new, young lives each year. Childhood cancer remains the leading disease-related cause of death among children. There are many handprints in the fight to find a cure. HHOW remains one of the largest funders to support medical institutions and efforts to develop pediatric cancer research in the nation. This year will reach $160 million in total lifetime funding since 1998 towards finding a cure. With this latest grant, Children's Alabama has received $450,000 in total grants since 2004 from HHOW. "For 21 years, Hyundai and its dealers have partnered with medical doctor research teams from the top hospitals and institutions from around the country in a quest to finally beat this disease," says Scott Fink, Board Chair and Hyundai dealer owner, Hyundai of New Port Richey. "Hyundai's contributions have helped to significantly improve childhood cancer

cure rates to more than 80 percent. This is why every minute is precious and every second matters in the fight against pediatric cancer." During the event, children being treated at Children's Alabama who are battling cancer will participate in the program's signature Handprint Ceremony, in which they'll dip their hands in paint and place their handprints on a white 2019 Hyundai Santa Fe. Their colorful handprints on the official Hope Vehicle represent their individual and collective journeys, hopes and dreams. For more information about Hyundai Hope On Wheels and to view a list of our 2019 Hope On Wheels grant winners, please visit www.hyundaihopeonwheels.org/research. Click here to watch the 2019 campaign video. You can also follow us on Facebook, Twitter or Instagram at facebook.com/ HyundaiHopeOnWheels, twitter.com/ HopeOnWheels or Instagram.com/ HyundaiHopeOnWheels. n

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The Doan Group Renews Commitment to CIECA Standards The Doan Group recently renewed its commitment to CIECA and the CIECA standards. Based in Covington, GA, the company is an independent physical damage appraisal firm that was established in 1981. The Doan Group specializes in auto estimates, and also handles heavy equipment, specialty vehicles, and other aspects of the claim handling process. This includes diminished values, estimate reviews, and assistance in sub-

rogation and appraisal clause negotiations. “When Doan began the process of building a proprietary claim management system (eDoan), we recognized the need for CIECA integration immediately and became members in 2016,” said Amanda Hughes, vice president of The Doan Group. “Having the ability to read and write CIECA’s legacy standard has helped our appraisers tremendously.”

Hughes said the company is able to download CIECA’s legacy standard to import into the various estimating systems as well as upload the completed standard back into eDoan to be “scrubbed” for guideline compliance. “With an ever-changing industry, it is important that we have CIECA standards to ensure a consistent product and service across the board,” said Hughes. n

NADA Supports One Federal Standard for CAFE and GHG Emissions granted this authority exclusively to EPA and NHTSA, and that is where it should remain – regardless of who is in the White House. “One national standard for fuel economy will create much-needed regulatory certainty for the auto industry – and certainty for all American new-car and -truck buyers regardless of the state in which they reside. “America’s franchised auto deal-

NADA President and CEO Peter Welch released the following statement in response to the EPA’s planned decision to withdraw a limited waiver it previously gave California to set its own vehicle fuel economy and GHG emissions rules: “NADA believes that the regulation of fuel economy and greenhouse gas emissions should be done at the federal level for the entire country. Congress

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ers continue to support continuous improvements in the fuel economy of the nation’s new-vehicle fleet, as well as federal fuel economy standards that help keep new vehicles affordable. If we lose affordability, we will lose new-vehicle sales. And if we lose new-vehicle sales, all we do is keep Americans in older, less safe and less fuel-efficient cars and trucks longer, and shift our nation’s environmental objectives into reverse.”n

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The Only Place to Get Genuine Toyota Parts With The OPA Promise 12

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SCRS: ADAS Calibration Road Time Can Be Extensive, Not Same as Alignment Test Drive By John Huetter Recalibration of ADAS or even a tire-pressure sensor can be an involved operation, the Society of Collision Repair Specialists pointed out Wednesday in a new video educating repairers that a calibration may mean much more than a mere test drive. The concept of a test drive isn’t even included in any of the three estimating systems, except as part of the CCC and Mitchell book time for an inhouse wheel alignment, narrator Aaron Schulenburg explains in the video posted Thursday. But the fraction of the book time encompassing the time to ensure the wheels are aligned properly doesn’t include “many of the specific tasks associated with the test-drive being performed for calibration or reset of systems and settings,” Schulenburg,

SCRS’ executive director, explained in discussing CCC’s time. “Verifying the alignment is different from dynamic calibration requirements that the manufacturer may call for that require driving the vehicle to reset systems post-alignment,” he said of Mitchell’s time. (Driving a car up front to see if an alignment was even necessary isn’t included in Mitchell’s alignment time either, the video noted.) I-CAR said the same thing in a March 11 article mentioned in the SCRS video. “Though it can be easy to think of dynamic calibration as a test drive, they are not one in the same,” I-CAR wrote in March. “… First and foremost, if a vehicle requires a dynamic calibration, a test drive isn’t done simultaneously. While both require the vehicle to be on the

road, there are different stipulations required for dynamic calibration than most test drives require. A test drive should be performed following all dynamic (and static) calibrations, often as a separate and final step before the vehicle is delivered. This is done to confirm that everything is functioning as intended, including ADAS. The test drive has to be last because you may not be able to test the functionality of an ADAS before it is calibrated. … “While both operations will require the vehicle to be driven, they should be treated differently.” In a similar vein, P&L Consultants co-owner Larry Montanez argued on a Sept. 19 open Collision Hub “Virtual 20 Group” a test drive performed by a sublet dealer — “probably with the radio SCRS Please Turn to Page 22

Repairing A Maserati? We Can Help. Help

Maserati of Atlanta Southern Automotive Journal,Inc. P.O. Box 675097 Marietta, Ga 30006-0009 (770) 321-9920 E-Mail jtucker@sajonline.net Volume 23 Issue No. 11

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Jim Tucker Publisher jtucker@sajonline.net

Toll Free

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Michele Tucker Editor mtucker@sajonline.net

Contributors Russ Heaps

Brian Medford Mary Welch

Southern Automotive Journal (ISSN: 1092-6321) is published monthly by Southern Automotive Journal Inc. P.O. Box 675097, Marietta, Ga 30006-0009.SAJ accepts no responsibility for the opinions, views statements of the authors or for claims made by advertisers. Views expressed by writers are not necessarily those of the publication. Subscription: $12.00 per year. No representation is made as to the accuracy or the completeness of the information provided by this publication. Entire contents copyright 2019. All rights reserved.

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New CAPA Standard to Certify Aftermarket Automotive Glass for ADAS Compatibility The Certified Automotive Parts Association announced it had created a standard for automotive glass it says demands compliance with parts of FMVSS 205 as well as CAPA’s own ADASrelated glass standards. Replacement glass needs to comply with the FMVSS 205 glazing standard, just as new windshields do. Jillian Rahal, communications coordinator at CAPA manager Intertek, said that FMVSS 205, which dates back to the 1970s and cites a 20-year-old SAE/ ANSI standard, doesn’t address windshield features found on vehicles today: See side bar “In the past, fit and clarity were the primary concerns when using aftermarket glass; however, with the growing trend of Advanced Driver Assistance Systems (ADAS) being incorporated with automotive glass, considerations surrounding the functionality of ADAS equipment must be also made,” CAPA wrote in a news release. It said it developed its new 801 Standard after receiving “feedback from the collision repair industry regarding the quality of aftermarket automotive glass.” CAPA’s 801 Standard demands compliance with applicable elements of FMVSS 205 but also “ADAS-related hardware, appearance, materials and dimensional requirements not addressed by the Federal standard,” CAPA wrote. It only applies to the front windshield, but CAPA said an expansion to side and rear glass could occur. CAPA said the standard was developed by its technical committee, which is led by Chairman Nick Scheid (LNS & Associates). The body includes representatives from Empire Auto Parts, LKQ, USAA, GEICO, Allstate, RENlow Technical Consulting, CCC, and T.Y.G. Products (Tong Yang), PBSI-DS (Diamond Standard), Micro Rim, Gordon Auto Body Parts. Collision repairers are represented on the committee by the California Autobody Association and Service King. “Our Technical Committee’s experience and expertise in standard development provides the industry the assurance of safe and quality aftermarket auto glass,” CAPA Chairman Clark

Plucinski (Collision Repair Education Foundation) said in a statement. Asked about how CAPA would test the ADAS compatibility mentioned above, Rahal explained in an email Wednesday: The CAPA Standard requires that aftermarket windshields have the same features that the CCS windshields are equipped with, since these features are not currently addressed by FMVSS 205. The presence of these features are verified through visual inspection and non-destructive testing. Additionally, it is the responsibil-

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Jillian Rahal, communications coordinator at CAPA manager Intertek, said that FMVSS 205, which dates back to the 1970s and cites a 20-year-old SAE/ ANSI standard, doesn’t address windshield features found on vehicles today: The Federal Standard for Automotive Glazing (FMVSS 205) is a minimum safety standard that does not address certain additional features that some windshields may be equipped with such as (but not limited to):

• VIN notches • Shade bands • Heating elements • Solar / IR reducing PVB interlayers • Acoustic dampening PVB interlayers • Heads Up Display compatible PVB interlayers • Mirror mounts • Rain sensor mounts • Front view camera mounts (Minor formatting edits.)

The Volvo front-facing camera and radar in the all-new XC90 is located in the upper part of the windscreen, integrated behind the rear-view mirror. This feature is used in various active safety systems e.g. City Safety, Driver Alert Control, Road Sign Information and ACC with Queue Assist. ity of the manufacturer to provide documentation that confirms the hardware installed on the glass is in a location and orientation comparable to the CCS part. Several organizations have conducted studies, some of which are publicly available, concluding that aftermarket glass, when manufactured in a comparable way to the CCS glass and calibrated according to OEM procedures, does not affect ADAS performance. The IIHS made a similar point as Rahal in discussing some 2017 ADAS Glass Please Turn to Page 18 www.IneedOEMparts.com


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GMC Introduces The Bolder 2020 Acadia Smarter technologies in the 2020 GMC Acadia, including a new availabl e turbo engine and the latest GMC infotainment system1, along with a fresh look, offer greater versatility for customers on the go. The lineup includes SLE, SLT, an allnew AT4 trim and GMC’s flagship Denali, with available seating arrangements for five, six or seven passengers, depending on the model. “The 2020 Acadia is stylish, functional and capable with more of the smart convenience and connectivity features that customers rely on every day,” said Duncan Aldred, vice president of Global GMC. “And with GMC’s signature refinement at its core, the new Acadia advances the brand’s commitment to offering premium vehicles for discerning crossover customers.” At a glance, the ’20 Acadia distinguishes itself with a new grille, new front and rear fascias and GMC’s signature C-shaped lighting. An all-new Acadia AT4 expands the reach of GMC’s newest sub-brand. Its bold styling cues, including a black chromeaccented grille, add a rugged, off-roadinspired design to the Acadia range. A 3.6L V-6 engine producing 310 hp and 271 lb-ft of torque and a twin clutch AWD system are standard to the AT4. Unique 17-inch wheels and all-terrain tires are also standard, with 20-inch wheels available. The tripower valve train complements the turbo charging system to make the most of the engine’s available power at all speeds. The turbo is a dual-scroll design developed to enhance low-speed torque delivery. Peak torque is available from 1,500 to 4,000 rpm, for an exceptional feeling of responsiveness. The engine is rated at a GMCestimated 230 horsepower (172 kW) and 258 lb-ft of torque (350 Nm). Both the proven 2.5L I-4 and the 3.6L V-6 engines remain standard or optional equipment for the 2020 Acadia dependent on trim level selected. All engine offerings feature a stop/start deactivation switch. New nine-speed automatic and Electronic Precision Shift A new nine-speed automatic replaces the previous six-speed automat-

ic as the standard transmission for the 2.0L, 2.5L and 3.6L engines offered in the 2020 Acadia. The nine-speed’s additional clutches and gears offer better optimized acceleration and efficiency, and engine noise is reduced during cruising for greater refinement.

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Highlights of 2020 Acadia • Bolder exterior design with standard LED lighting and signature GMC C-shape lighting, complemented with interior refinements. • Introduction of the first-ever Acadia AT4 with exclusive AT4 grille, wheels badging and black chrome exterior accents • New available 2.0L turbocharged engine (late availability) that uses an innovative tripower valvetrain and dual-scroll turbocharging technologies to help optimize performance and efficiency in all driving conditions. • New nine-speed automatic transmission developed to provide a greater balance of performance and efficiency, along with enhanced refinement. • New Electronic Precision Shift that replaces the conventional shifter with an electronic control that frees up interior room, including a more versatile center console with greater storage space. • Enhanced GMC infotainment system that is more intelligent and intuitive, offering new features designed to help improve the user experience and offer more personalization. • New Head-up Display (late availability) and Rear Camera Mirror are available The 2020 Acadia is the latest GMC with Electronic Precision Shift, which enables more storage room in the center console by replacing the conventional transmission shifter with an electronically controlled gear selection consisting of intuitive push buttons and pull triggers.n www.IneedOEMparts.com


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2019 Honda Passport Earns IIHS Top Safety Pick Rating The Insurance Institute for Highway Safety (IIHS) has awarded the 2019 Honda Passport a TOP SAFETY PICK (TSP) rating1. The Passport also earned a "Superior" rating for its available Collision Mitigation Braking System™ (CMBS™), part of the Honda Sensing® suite of driver assistive and safety technologies. Passport comes with Honda Sensing® standard on all trims. In addition to CMBS™, Honda Sensing® includes Forward Collision Warning; Road Departure Mitigation (RDM) incorporating Lane Departure Warning (LDW); Lane Keeping Assist System (LKAS); and Adaptive Cruise Control (ACC).n Glass From Page 14 research. A factory-misaligned bracket on an aftermarket windshield did lead to an issue with ADAS, IIHS senior test coordinator Sean O’Malley said. However, he said such a misalignment at the factory or shop level could be alleviated by calibrating the camera using OEM procedures. The IIHS found no real issues with aftermarket glass itself, according to O’Malley. Chemical composition, laser refraction and refractive index testing found largely that “glass is glass,” something windshield manufacturers had said would be the case, he said. However, Honda the same year

Passport comes with Honda Sensing® standard on all trims. Honda Sensing® Collision Mitigation Braking System™ rated Superior

said it’s seen “many issues” where aftermarket glass led to a situation where the calibration wouldn’t “take properly.” And Volvo in a relatively new position statement warned of how aftermarket glass could affect ADAS. “The windshield is vital for the function of vehicles autonomous safety systems,” Volvo wrote. “Example: the ASDM (Active Safety Domain Master) is located inside the upper edge of the windshield, as such, the camera and radar in the ASDM are used in conjunction with other systems to enable the safety functions. These systems are sensitive to the optical and geometric tolerances, i.e. glass thickness and materials of the windshield. The vehicle safety systems require vehicle-specific programming which are

based on several variants which demand extremely stringent optical tolerances to function as intended. Using aftermarket variants that don’t meet Volvo Car’s stringent specifications may compromise the function of said systems.” So it’ll be interesting to see how the CAPA-certified glass fares. Your experiences can be reported to CAPA here or in the organization’s app. CAPA’s work could become more difficult as new technology arises. For example, Velodyne at the Center for Automotive Research’s 2019 Management Briefing Seminars showed off its Velarray ADAS lidar, and the technology was accompanied by an alteration to the windshield in front of the laser-emitting sensor.n

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Subaru of America Achieves Second Major Recycling Milestone In Less Than Six-Months Subaru of America, Inc. announced that thanks to its motivated Subaru retailers and their environmentally conscious customers, in less than sixmonths it has doubled the recycling milestone it celebrated in February through the automaker's environmentally-focused philanthropic initiative, Subaru Loves the Earth. In partnership with TerraCycle®, the world's leader in the collection and repurposing of complex waste streams, an additional one-million pieces of waste have been diverted from landfills, bringing the grand total to two-million recycled disposable cups and lids, coffee, tea, and creamer capsules and snack wrappers as of July 2019. “At a time when the environment has never been more at risk and therefore extremely vital to protect, this incredible milestone means so much to us at Subaru,” said Alan Bethke, Senior Vice President of Marketing, Subaru of

America, Inc. “Through our partnership with TerraCycle, in a mere six months after announcing our first milestone, our participating Subaru retailers across the country have doubled the number of hard-to-recycle waste products collected to over two million pieces. The results of this partnership speak to our belief that we all have a responsibility to protect our planet.” Utilizing TerraCycle's Zero Waste Box™ platform, participating Subaru retailers encouraged customers, employees and community partners to recycle waste streams that are commonly thought of as hard-to-recycle, including snack wrappers, disposable cups and lids, and coffee, tea and creamer capsules. In addition, Subaru emboldened customers to enhance their own commitment to sustainability by inviting them to collect these waste streams at their home or office and bring them into a local participating Subaru retailer.

The collected waste is then turned into useful, high-quality recycled products, like park benches, picnic tables, and playground materials and donated to Subaru community partners. Subaru retailers can also view, and order products made from the recycled materials through an exclusive Subaru product-line, produced in conjunction with TerraCycle. “TerraCycle is always eager to partner with eco-conscious brands committed to reducing their environmental footprint and Subaru continues to raise-the-bar by addressing waste that they don’t manufacture,” said Tom Szaky, CEO, TerraCycle. “Through the sustained success of the Subaru Loves the Earth program, motivated individuals and local organizations continue to divert waste from their neighborhoods and landfills while instilling environmental awareness throughout their communities.”n

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General Motors, University of Michigan Show Automated Safety Features Preventing Crashes

As General Motors moves toward its vision of a world with zero crashes, the company partnered with the University of Michigan Transportation Research Institute to understand the real-world effectiveness of some of its available active safety, driver assistance, and advanced headlighting features that may prevent or mitigate different types of crashes. The results show that several of these features are making a statistically significant impact in helping to reduce crashes. The study leveraged 3.7 million GM vehicles across 20 different models from 2013-2017. Fifteen different systems were evaluated using police report crash databases available to UMTRI from 10 states. After comparing the crash instances involving vehicles with and without active safety features, the study showed that certain features evaluated had an impact in preventing the types of crash-

es the features were designed to help prevent or mitigate. Significant findings include: Automatic Emergency Braking (or Forward Automatic Braking) with Forward Collision Alert reduced rearend striking crashes by 46%. Lane Keep Assist with Lane Departure Warning reduced lane departure-related crashes by 20%. Lane Change Alert with Side Blind Zone Alert reduced lane change crashes by 26%. Rear Vision Camera alone, Rear Park Assist functionality, Rear Cross Traffic Alert (which nearly always includes the two previous backing features) and Reverse Automatic Braking (which includes all the previous backing features) produced, respectively, an estimated 21%, 38%, 52%, and 81% reduction in backing crashes. IntelliBeam and High-Intensity Discharge headlight features provided

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35% and 21% reductions, respectively, in nighttime pedestrian/bicyclist/ animal crashes, with a 49% reduction when offered together. “This study is groundbreaking in terms of the broad range of vehicles and active safety and headlighting features examined,” said GM Safety Technical Fellow, Raymond Kiefer. “The results show that the GM active safety systems evaluated are addressing a wide range of common crashes that cause a staggering amount of injuries, property damage and cost to our customers and society, putting GM well on its way toward a vision of zero crashes.” “A key finding of this work is that we can make substantial gains in safety through deployment of advanced driver assistance systems such as forward and rear emergency braking, rear crosstraffic alert, and others. In addition, we GM Turn to Page 22 www.IneedOEMparts.com


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Mitchell Announces Launch of Intelligent Estimating Solution

Built leveraging Google’s knowledge in machine learning and computer vision, the new solution will produce both guided and automated estimates

Mitchell International, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) insurance and Collision Repair industries, today announced the release of its Mitchell Intelligent Estimating™ solution, an advanced, artificial intelligence claims automation solution. This news comes on the heels of last week’s announcement that USAA has worked with Mitchell and Google Cloud on a jointly developed solution to enable their touchless claims vision. An estimate no longer needs to be written from scratch. The Mitchell GM From Page 20 found that the more automated the system, the greater the benefits,” said UMTRI Research Associate Professor, Carol Flannagan. “This work looked at reduction in crashes associated with

Intelligent Estimating solution is designed to predict and pre-populate all possible portions of an estimate. It also allows appraisers to further complete, review and/or approve a pre-written estimate. This breakthrough solution generates detailed auto physical damage estimates — including parts, operations and labor details — based on photos of vehicle damage transmitted by a policyholder, a repair facility or a staff appraiser. The Mitchell Intelligent Estimating solution combines Mitchell’s claims technology with its proprietary collision

repair data, artificial intelligence and decision support tools to drive to an efficient and highly-scalable estimating solution. Photos can be received from a multitude of sources — from carrier mobile apps to repair facility photo capture tools — analyzed through Mitchell’s own Vehicle Damage Detection API, then processed via Mitchell’s proprietary Intelligent Translation service. Mitchell’s advanced machine learning leverages Google expertise in computer

systems already in the hands of drivers in real-world driving environments. Our working relationship with GM is critical to our ability to evaluate the effects of these systems, and we hope that what we learned can motivate more widespread deployment of the most effec-

tive technologies.” Smarter, safer vehicles will play a critical role in helping to save lives now and in the future. These technologies are critical to GM’s vision of a world with zero crashes, zero emissions and zero congestion. n attorney or liability carrier. Even if the shop does the work, it might be a good idea to educate the consumer about the process, the video indicates. “Especially for vehicles with owner notifications, it’s important that consumers understand: You may need to have their vehicle on the roadway for extended periods of time as part of the repair process,” Schulenburg said. The comment came after the reference to the 100-mile Tesla drive, but it’d be good advice for any repair whose OEM procedures or the shop’s quality control process call for extensive road time. Schulenburg at the start of the video stressed that it wasn’t a substitute for the actual OEM repair procedures, and he concluded the film by observing that the examples described reinforced why SCRS encouraged body shops to review manufacturer instructions prior to starting work. The video referred body shops to the OEM1Stop repair procedure portal and the Database Enhancement Gateway for more information. NASTF’s repair procedure portal is also a good resource for links to the instructions of automakers not featured on OEM1Stop. (Such as Tesla.)n

on” — likely wouldn’t have checked for additional features like wind noise. The dealer was merely studying the alignment they’d been hired to provide, Montanez said. The repairer would have to conduct a separate test drive, Montanez said. (Plus, the repairer would still as the lead contractor have to check the dealer’s work anyway, he also pointed out.) OEM procedures Schulenburg illustrated differences between a test drive and dynamic calibration with examples from multiple OEM’s repair procedures. The 2017 Ford F-150 can require that a shop drive above 40 mph for 10 minutes to calibrate the camera for lane-keeping alerts and assistance. Road conditions can affect this process. The calibration must be done after a windshield or rear-view mirror replacement, a tire size change, suspension repair or alignment or front airbag deployment, Schulenburg said. Honda can require a drive to recalibrate the tire-pressure monitoring system. Instructions for an unidentified Honda model shown during the video called for driving 22-65 mph for about

20 minutes. “Full functionality of the system cannot be performed properly if the calibration is not completed,” Honda stated in the text shown. The 2016 Chrysler 200’s adaptive cruise control demands a “reset for safety system alignment, requiring a test drive to test for completion” and to reactivate the system, according to Schulenburg. The repairer must drive the car above 41 mph while the radar looks at “roadside objects,” he said. Tesla second-generation Autopilot repair procedures shown in the video depict static calibration steps, followed by direction to “Inform the customer that manual driving is now required to allow the camera to self-calibrate.” This self-calibration can require “up to 100 miles (160 km) of manual driving, depending upon the road type and condition,” according to a excerpt from Tesla shown. “Until self-calibration is complete, the message ‘Autopilot Features Currently Unavailable: Manual Driving Required While Camera Is Calibrating’ will be displayed.” Whether the repairer should truly leave that calibration up to the consumer or just perform it for them prior to delivery is probably a question for one’s

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Who Pays?: More Body Shops Bill Insurers for Total Loss Charges, See Success Collecting By John Huetter New “Who Pays for What?” survey responses from more than 400 shops found more than 80 percent of them had at least asked leading insurers to be reimbursed for work related to a total loss. About 63 percent of those who asked to be compensated reported being paid “most of the time” or “always” by eight of the nation’s largest carriers. The survey polled shops in July, and authors CRASH Network and Collision Advice announced results Tuesday. That 63 percent was up 3.8 percentage points from 2018, but within the margin of error of 4.4 percentage points. However, CRASH Network and Collision Advice noted that 63 percent was “up from less than half (46%) in 2015.” Technically, a shop is billing the vehicle owner, who is pursuing reimbursement from the insurer based upon the repairer’s invoice. The quarterly “Who Pays for What?” studies should smooth this process by demonstrating to all

three parties that insurers do in fact “pay for that.” Collision Advice and CRASH Network reported in a news release Tuesday that the proportion of shops who “never asked” to be compensated for a total loss charge fell from 30 percent in 2015 to the 19 percent calculated this year. Shops were surveyed in July. “Of those negotiating to be paid, 63% report being paid ‘always’ or ‘most of the time’ by the nation’s eight largest insurers; that’s up from less than half (46%) in 2015,” the news release stated. The release polls shops about State Farm, GEICO, Progressive, Allstate, USAA, Liberty Mutual, Farmers and Nationwide. Help the industry by taking the current “Who Pays for What?” survey on topics like scanning, calibration and aluminum through Oct. 31. All answers are kept confidential; data is published only in the aggregate. Handling a vehicle eventually deemed a total loss instead of repairable can consume the shop’s time and

money in the form of payroll, overhead and other factors. The “Who Pays?” study defined the procedure being surveyed as “A fee for the administrative time required to generate an estimate, valuation report or other paperwork related to a vehicle declared a total loss rather than being repaired.” Totaled vehicles represented 19.1 percent of all claims in the first quarter of 2019, up from the prior year and way up from the 14 percent recorded in 2013, CCC reported in May. State Farm was the least consistent about reimbursing repairers who request payment for total losses, based on the survey’s 0-3 scale. By 10 percentage points, it also produced the largest percentage of repairers (33.5 percent) saying they “never” receive reimbursement from the nation’s No. 1 carrier. “Certainly shops may agree to waive any such fees as part of a direct repair agreement,” Collision Advice CEO Who Pays Please Turn to Page 31

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clients, and underscores Mitchell’s commitment to advancing one of the most complex industry opportunities.” “Google Cloud is honored to work with Mitchell to enable a complete,

a true modern automated claims solution.” As part of the launch today, Mitchell has also committed to buildvision, as well as the processing power, ing future cloud-based insurance solusecurity and reliability of Google Cloud tions on GCP. Google Cloud is widely Platform (GCP). recognized as a global “This new transforleader in delivering a mative estimating solusecure, open and inteltion demonstrates both Mitchell’s Intelligent Estimating will be available to earlyligent enterprise cloud Mitchell’s key focus on innovation as well as our adopter carriers in the United States in First Quarter next year platform. Today, thousands of customers commitment to embrace across more than 150 the most respected domain end-to-end automated estimating solucountries trust Google Cloud to transexperts to accelerate the pace of claims tion for top carriers,” said Mikey Kindler, form their businesses. automation,” said Olivier Baudoux, Head of Machine Learning Solutions, Mitchell’s Intelligent Estimating Head of Global Product & Artificial Google Cloud. “We have found Mitchell will be available to early-adopter carIntelligence for Mitchell International. to be an exceptional partner to help riers in the United States in 1Q2020. “The Mitchell Intelligent Estimating bring images to life using the latest For further collision repair and propsolution is the latest display of our machine learning. Mitchell’s unique edierty casualty industry updates and commitment to deliver leading-edge torial and estimating expertise enables perspectives.n solutions and better outcomes for our Mitchell From Page 22

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The BMW X4 M40i Sports Activity Coupe In the Sports Activity Coupe segment (SAC), the BMW X4 M40i is setting new standards with enhanced driving dynamics and best-in-segment acceleration. The exterior of the new BMW X4 M40i makes it stand out as a clear member of the BMW M Performance family. Exclusive Ferric Gray metallic accents on the front of the vehicle and side mirrors, as well as the exclusive 20-inch M lightalloy double-spoke wheels with optional Michelin Pilot Super Sport tires and the sport exhaust system with valve control and Black Chrome tailpipes on both sides emphasize the unique character of the new BMW X4 M40i. The M leather wrapped steering wheel, M gear shift lever, sport seats, model-specific door sills and “X4 M40i� digital lettering on the instrument cluster decorate the interior, assuring immediate recognition as a BMW M Performance model. The 6 cylinder M Performance TwinPower Turbo inline engine. A newly developed M Performance TwinPower Turbo inline 6 cylinder gasoline engine delivers 355 hp at between 5,800 and 6,000 rpm from its three-liter displacement, providing a maximum torque of 343 lb-ft. With this high-performance engine and the advanced M Performance sprint from 0-60 mph in just 4.7 seconds. The specially tuned sports chassis of the new BMW X4 M40i provides excellent driving dynamics at an advanced level with stronger springs and stabilizers, increased camber on the front axle, and adaptive dampers specifically tuned to M Performance specifications. The BMW xDrive all-wheel drive system has been recalibrated with more power routed to the rear wheels during normal operation. The Performance Control ensures a responsive steering with more road feedback as well confident dynamics due to a specific tuning of the steering Building on heritage: The BMW TwinPower Turbo engine. The drive unit powering the new BMW X4 M40i is based upon the threeliter, inline 6 cylinder engine in the BMW X4 xDrive35i. The chassis has been optimized using a forged steel crankshaft, pistons with a modified top ring, crankshaft 26

Southern Automotive Journal

The sporty, exclusive interior of the new BMW X4 M40i also emphasizes its typical BMW M Performance pedigree. bearings and high performance spark plugs in its 6 cylinder inline engine with M TwinPower Turbo technology. In addition to a higher level of turbo boost pressure and an increase in the amount of fuel injected, the engine has been fitted with an aerodynamically tuned air intake manifold as well as an exhaust system optimized both in terms of back pressure and sound characteristics in order to enhance performance. A separate oil cooler guarantees that the optimum operating temperature of November2019

this extremely powerful engine is maintained under all driving conditions. The distinctive exhaust system fitted to the new BMW X4 M40i is unmistakable with tailpipes on both sides finished in Black Chrome. The radical technical changes include, an intelligent valve control, a back pressure-optimized double-flow exhaust system fitted beneath the floor of the vehicle, as well as resonator tuning BMW X4 M40I Please Turn to Page 34 www.IneedOEMparts.com


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Range Rover Evoque is at Home in Both the City and the Mountains Building on the original model’s instantly-recognizable design, the new Range Rover Evoque is a sophisticated evolution of the original’s distinctive coupe-like silhouette, typified by its distinctive fast roofline and rising belt line that identify the Range Rover family at first glance. Inside, the finely crafted design integrates uncluttered surfaces and simple lines with carefully curated premium materials to create a luxurious, minimalist, digital cabin. Offered as premium alternatives to leather, technical textiles such as Kvadrat wool blend and Dinamica® suedecloth, as well as a Eucalyptus Textile and Ultrafabrics™ use recycled plastics and natural materials. The cabin is designed to be a calm and serene space, ensuring the comfort of its occupants, with technologies such as the optional twin touchscreen InControl Touch Pro Duo™ infotainment system, featuring new, faster software, 16-way seat controls, and cabin air ionization that complement the increased interior space. The new architecture has been developed to support electrification, with a 48-volt mild-hybrid powertrain available at launch, alongside a traditional four-cylinder gasoline engine. The mild-hybrid powertrain is a first for the Land Rover brand and works by harvesting energy normally lost during deceleration thanks to the engine-mounted belt-integrated starter generator, storing it in the under-floor battery. At speeds below 11mph (17km/h), the engine is designed to shut off while the driver applies the brakes. When pulling away, the stored energy is redeployed to assist the engine under acceleration. The famed Range Rover command driving position also received an upgrade with a ‘ClearSight Rear View Mirror’ that transforms into an HD video screen when engaged. If rear visibility is compromised by passengers or bulky items, the driver can flip a switch on the underside of the mirror and a camera feed from the top of the car displays what is behind the vehicle in crisp high definition1. The screen provides a 50-degree field of vision and superior visibility in low light. The new Range Rover Evoque is

also the first vehicle to feature ‘ClearSight Ground View’ technology, which is designed to allow the driver to virtually see through the hood and under the front end of the vehicle by projecting a 180-degree view of the ground onto the vehicle’s upper touchscreen. This is useful when negotiating difficult parking spaces, navigating high city curbs or tackling rough terrain and is the realization of the ‘Transparent hood’ technology pre-

Southern Automotive Journal

November 2019

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"The new Evoque delivers the versatility and refinement required for modern city living, while still providing the all-terrain capability our customers expect from a Land Rover,” said, Pete Simkin, Chief Program Engineer, Range Rover Evoque. “We’ve engineered the new Evoque from the ground up, scrutinizing every element to ensure we exceed the customers’ expectations.” viewed by the Land Rover brand in 2014. The new Range Rover Evoque is also the first Land Rover model to feature Smart Settings, a system which uses artificial intelligence algorithms to learn the driver’s preferences in order to automate comfort and media settings throughout the drive. In addition to seat Evoque Please Turn to Page 32 www.IneedOEMparts.com


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VECO Seeks Collision Industry Input for OEMs on Dealership ADAS Unfamiliarity Has your body shop encountered a situation where a dealership was unaware of the need to calibrate an advanced driver assistance system after a collision repair — or worse, insisted contrary to repair procedures it was unnecessary? Collision repair expert Mark Olson is seeking accounts of such incidents in a new initiative meant to help the auto body repair industry. The idea is to pass on such accounts to automakers as proof of the need for better dealer education about the new technology and its repair procedures. “We have approached many OEM’s with the issue and they have said that they are not getting any complaints so this is not a large priority,” Olson, CEO of Vehicle Collision Experts, wrote in a message posted on Facebook on Sept. 4. Offering tangible examples of the issue can help automaker collision departments shake loose finances for better dealership education from higher up the OEM food chain, he said. Olson said the automakers he’s talked to about the project are “pretty receptive,” they just need some documentation. “We will collect the data and present it to the OEM’s as soon as we are able to get enough data,” he wrote in the Facebook message. “The goal is to have a

lot of information to present to them no later than SEMA so they can make this a priority.”

Shops should include information like shop name, an account of what happened, the vehicle type and the dealer name. Olson gave an example from one automaker but said the issue wasn’t limited to a single brand. In that incident, a body shop brought over a vehicle to the dealership to have a blind spot monitoring sensor reaimed following both the replacement of the bumper cover and the R&I of the blind spot device itself. The dealership replied that as the dash light wasn’t on, “‘Don’t worry about it.'” Even when the shop produced the OEM repair procedures calling for the operation, the dealership said many shops replaced bumper covers without calling for the work. The dealer then scanned the vehicle and pronounced it fine after no codes were revealed — even though that’s not necessarily an indicator an ADAS system is aimed properly. When Olson contacted the automaker, the response was: “‘Oh my God.'” “Have you ever taken a vehicle to a dealer for a calibration or other service only to find out that they have no idea what you are asking them to do?” Olson wrote in the Sept. 4 post. “Have you taken a car to dealer for a calibration only to

have them say ‘if the light is not on, it does not need to be calibrated’?” An uninformed dealer can be particularly harmful if an insurer contacts them about a repair procedure’s necessity rather than looking it up in the actual repair procedures, according to Olson. The insurer might share that supposed OEM confirmation throughout the carrier, meaning that other body shops and customer might have a harder time getting the necessary work reimbursed. Olson said OEMs conclude the issue isn’t widespread because they’re not hearing about it. He argued that this stems from deficiencies in the collision repair industry. Most shops are either not doing the work because of ignorance or a perception the insurer won’t pay for it, he said. Others might be making an effort but don’t know how to contact the OEM about an issue. Only a small percentage of the collision industry is actually operating at the level it needs to be, according to Olson, whose company audits shops and who also serves as an expert witness. Brand protection, liability prevention and customer satisfaction/no redos are reasons for a dealership to educate themselves about ADAS. But VECO Please Turn to Page 34

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Enhancement Gateway to share examples of inquiries related to the subjects Between roughly a quarter to a Who Pays from Page 24 of the poll questions. third of DRP shops reported never askThe DEG in this case providMike Anderson wrote in the latest quaring, and roughly one-half to two-thirds ed inquiry No. 11481 from November terly report. “But the percentage of of the shops who do ask get rejected. 2017. shops saying they are paid for this fee But between roughly a quarter and “Is the time it all or most of the takes to write a repair time has continued estimate included in any to rise (46% in 2015, Non-DRP shops are significantly more successfully of the three databases 53% in 2016, 57% in labor premise?” the user 2017, 59% in 2018, than DRP ones in getting paid when they request had asked. and 63% this year) No, the DEG because the prototal loss charges. replied.“Administrative cess has continued labor is not considered in to become more any part of the database complex. It can labor times,” the DEG wrote at the time. involve more tear-down, more research two-fifths of the DRP who ask succeed “Labor times published in all 3 estimatof OEM procedures, unloading or load“always or “most of the time.” ing systems are to physically gather ing the vehicle to/from a tow truck, etc.” The survey also asked shops if Non-DRP shops are significantthey itemized individual total loss costs tools and to work on the vehicle unless ly more successfully than DRP ones in on their bill or just presented a lump noted in the foot notes or P pages.”n getting paid when they request total fee. About 74 percent itemized. Reprinted Contented: Copyright © loss charges. But a DRP doesn’t preclude The “Who Pays for What?” 2019. DRIVEN COMMUNICATIONS INC. All Rights Reserved. being paid total loss fees from the eight surveys partner with the Database insurers.

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The luxurious cabin has a greater focus on usability and intuitive technologies. The striking two screens and capacitive switches of the optional InControl Touch Pro™ Duo infotainment system are the focal point of the interior environment. The beautiful clean design neatly integrates touchscreen technology with simple-to- use rotary dials.

Evoque From Page 28

position, music and climate settings, the Smart Settings system in the Range Rover Evoque can also preselect steering column preferences to maximize comfort. Designed to expertly blend city living with country escapism, the new Range Rover Evoque builds on the original model’s enduring luxury appeal with a purposeful and precise evolution of its instantly recognizable silhouette. The compact proportions of the Evoque is important they kept the overall dimensions very similar to the original, but have lengthened the wheelbase. This adds to practically The Range Rover Evoque introduces new levels of refinement and luxury to the vehicle’s cabin with a revolution-

ary approach to the interior design. The unbroken horizontal dashboard architecture emphasizes a feeling of width and space that, alongside a more steeply raked instrument panel, gives the interior a very sophisticated feel. The luxurious cabin also has a greater focus on usability and intuitive technologies. The ergonomic design and capacitive switches are designed to be easier and more intuitive to operate, allowing the driver to easily control a wide variety of technologies7. There is smartphone integration with Apple CarPlay and Android Auto2,3, as well as optional Click & Go rear-seat tablet holders with charging capability, 4G WiFi hotspot (for up to eight devices)4 and

six USB slots located throughout the cabin. The new Range Rover Evoque is also the first Land Rover vehicle to feature ‘Smart Settings’ technology, which uses advanced artificial intelligence algorithms to learn the driver’s habits over time. The ‘self-learning’ technology recognizes the driver from their key fob and phone and will set up their seat and steering column position on approach, allowing for up to eight profiles to be registered. After a few journeys, the Range Rover Evoque also remembers the driver’s preferred temperature settings, media preferences and commonly dialed numbers depending on the time or day of the week.n

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BMW X4 M40I from Page 26 specific to M Performance. The result is a powerful sound, individually determined by the driver depending on driving mode and driving situation, perfectly emphasizing the car's sporty character acoustically. Excellent driving performance. Technical enhancements have resulted in the most powerful M Performance gasoline engine to date. The new engine powers the new BMW X4 M40i with 355 hp at between 5,800 and 6,000 rpm. This corresponds to an increase in performance of nearly 18 percent compared to the BMW X4 xDrive35i. At the same time, these internal engine modifications have increased maximum torque by a good 14 percent to 343 lb-ft between 1,350 and 5,250 rpm. The BMW X4 M40i completes the sprint from zero to 60 mph in just 4.7 seconds before hitting its electronically limited top speed of 150 mph. The increased camber on the double-joint front axle and the strengthening of the wishbones result in increased steering response and more steering feedback. Stiffer springs and reinforced stabilizers on both front and rear axles also reduce roll tendency and optimize driving dynamics. These measures are most effectively supported by the M Performance specific tuning, performed on the electronically controlled damping system. Sport Automatic 8-speed STEPTRONIC as standard. The 8-speed STEPTRONIC sports transmission, fitted as standard equipment in the new BMW X4 M40i, is responsible for the transmission of the energy supplied by the most powerful M Performance gasoline engine to date, making a significant contribution to the dynamics of this M Performance vehicle. The M Performance-specific tuning of the gear shift programs, which

X4 M Competition Pictured The BMW X4 M40i completes the sprint from zero to 60 mph in just 4.7 seconds before hitting its electronically limited top speed of 150 mph. features distinctively sporty shifts and higher downshift spontaneity throughout the entire range of engine speed, was specially adapted to the engine characteristics. Sporty, direct powertrain connectivity is achieved by carefully avoiding converter slip outside of gear changes. In addition, the 8-speed Steptronic sports transmission has Launch Control as standard. With this easy-to-use system, an ambitious driver is able to optimally accelerate his BMW X4 M40i under all conditions. For a decidedly sporty driving style, Individualization and Design. The stretched, powerful lines of this Sports Activity Coupe are further emphasized in the new BMW X4 M40i with selectively applied Ferric Gray metallic accents, that clearly sets this vehicle apart from the other BMW X4 models. For example, the exterior mirrors as well as the vertical slats of the famous BMW kidney grille are painted in exclusive Ferric Gray metallic. The same color also adorns the new aero design element in the large air intakes located on the far outer edges of the front apron. In addition, the exclusivity of the BMW X4 M40i is subtly underlined by

the model lettering in chrome. The extroverted appearance of the new BMW X4 M40i is supplemented by the exclusive, optional 20-inch M double-spoke light-alloy wheels in twotone Ferric Grey metallic, with highly polished, sculpted faces. Together with the characteristic two-part contour line, the muscular flanks and the accurately modelled C pillars, these illustrate once again the excellent dynamic credentials of BMW M Performance automobiles. The sporty, exclusive interior of the new BMW X4 M40i also emphasizes its typical BMW M Performance pedigree. The door sills bear the “X4 M40i” lettering, which also appears on the instrument cluster when the vehicle is unlocked and remains visible when driving. Navigation instructions and vehicle status messages are superimposed over the lettering as required. This dynamic impression is rounded off by the new standard M leather steering wheel with shifter paddles and the M logo on the selector lever of the 8-speed STEPTRONIC Sport automatic transmission..n

these are admittedly impalpable trends, recognizable more in the long term. However, there’s an instant-gratification, ring-up-the-cash-register-now argument as well for dealerships to get up to speed. Olson described a scenario where a dealership educated about

ADAS sells a shop a bumper cover and knows to immediately upsell an appointment for the calibration accompanying such an R&R. “That’s what you should do,” he said. Olson said Thursday he’s received about 15-20 responses to date. Some describe as many as 10 instances,

while others merely detail 1-2 incidents. He said his vision is to be able to demonstrate to automakers that the issue is nationwide. Contact Olson with your experiences at Mark@vecoexperts.com. Shops should include information like shop name, an account of what happened, the vehicle type and the dealer name. n

Southern Automotive Journal

November 2019

VECO From Page 30

34

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Profile for Southern Automotive Journal

Southern Automotive Journal November 2018  

New CAPA Standard to Certify Aftermarket Automotive Glass for ADAS Compatibility More Than 200,000 Dangerously Defective Airbags Remain Unr...

Southern Automotive Journal November 2018  

New CAPA Standard to Certify Aftermarket Automotive Glass for ADAS Compatibility More Than 200,000 Dangerously Defective Airbags Remain Unr...