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Buick Cascada an Elegant

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COLLISION NEWS Tracy Sues Dealer, LKQ, Others Over Undeployed Recycled Airbag in Fatal Crash; Installer Could Be Named Too

June 2018

Mission E Cross Turismo Reveals Its Relationship to the Sports Car Icon Porsche 911

‘Who Pays?’: Anderson offers perspective on some not-included refinishing operations Nominations Now Open for National Auto Body Council Awards CCC Introduces AI Damage Detection for All Major U.S. Vehicle Types

DEALER NEWS Study Reveals Service Depts are the Weakest Link Alabama A&M University and Toyota Collaborate on Mobility Initiative

This car has many talents and is aimed at people who like to spend their free time travelling, playing sport and pursuing other outdoor activities. Thanks to all-wheel drive, every ski slope is easy to reach, while the flexible interior creates space for all kinds of sports equipment and modern load-carrying systems facilitate the transport of surfboards or a Porsche e-bike. The strengths of the four-door fourseater include an emotional design with striking off-road elements as well as an innova-

tive display and operating concept with touchscreen and eye-tracking control. Measuring 4.95 metres in length, the concept vehicle has all-wheel drive and an 800-volt architecture, prepared for connection to the fast charging network. It can also be charged by induction, at a charging station or using the Porsche home energy storage system. The roadready Mission E Cross Turismo builds on Mission E Cross Turismo Turn to Page 4

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Cross Turismo From Front Cover the Mission E study Porsche demonstrated at the 2015 International Motor Show (IAA) and uses elements that are close to series production. The design: unmistakable Porsche DNA A low-cut bonnet between heavily curved wings: the front of the Mission E Cross Turismo reveals its relationship to the sports car icon Porsche 911 at first glance. Vertical air inlets in the front, known as air curtains, are a distinctive design feature. Another stylistic highlight are the matrix LED headlights. The brand’s typical four-point daytime running lights have evolved into narrow, three-dimensional glass elements. Embedded in four sweeping wings, these also contain an innovative fourpoint indicator light. At the same time, the vehicle has high-performance full beams with Porsche X-Sight technology. The off-road design elements include robust wheel arch protection and door sills, a striking front spoiler and lower rear and increased ground clearance. Mission E Cross Turismo, 2018, Porsche AG The silhouette is defined by a sporty roofline that slopes off to the rear, which Porsche designers refer to as a ‘flyline’. This is reminiscent of the rear of the Panamera Sport Turismo. Equally distinctive for the brand is the dynamic shape of the side windows. The broad wings and three-dimensional side panels with air outlets behind the front wheels reinforce the sporty crossover character of the concept car, which is 1.99 metres wide. Other distinctive features include the eye-catching side door sills with their off-road appearance and 20-inch wheels with 275/40 R 20 tyres. Even from behind, the study can immediately be recognised as a Porsche with its exclusively light grey metallic paintwork. In addition to its sporty design and air-channelling roof spoiler, the continuous light strip is a typical feature. The luminescent white Porsche logo is composed of glass letters embedded in a three-dimensional cover with a circuit board design. During charging, the ‘E’ in the Porsche logo pulsates, and the circuit board is brought to life by pulses of light. This makes the flow of energy 4

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The interior reinterprets classic Porsche elements, bringing them into the digital age.

impressively visual for the customer. A large panoramic glass roof extending from the windscreen to the boot lid ensures a generous sense of space. Variability: equipped for all mobility needs The Mission E Cross Turismo presents a picture as to what a Turismo model with features of a crossover utility vehicle could look in series production – a car that is equally suitable for travelling, everyday life and adventure, filling the role of a versatile companion both in the city and in the countryside. The crossover model is aimed at people who like to spend their free time playing sport or pursuing other outdoor activities. Passengers stand to benefit from the flexible nature of the fourseater, which measures 1.42 metres in height. For example, the backrest of each individual seat in the rear has a May 2018

load-through facility. This can be used for skis and other long equipment. Mission E Cross Turismo, 2018, Porsche AG The backrests themselves can be folded down. Additionally, the boot features a rail system with adjustable and removable straps. These can be used to secure items quickly and safely. To give the passengers of the Mission E Cross Turismo various mobility options beyond the car, the Porsche e-bike supports its rider with a powerful electric drive when the pedals are turned. It is a mobility offer that does mean Porsche customers do not have to go without the design, technology and performance of a Porsche when they are on two wheels in their free time. The interior: visible lightweight structures The interior reinterprets classic Porsche elements, bringing them into www.IneedOEMparts.com


Two permanent magnet synchronous motors (PSM) with a system output of more than 600 hp (440 kW) allow the Mission E Cross Turismo to accelerate to 62 miles per hour in less than 3.5 seconds and to reach a speed of 124 miles per hours in under 12 seconds.

the digital age. Take the dashboard, for example, which emphasises the vehicle’s width and is composed of a wing-shaped upper and lower part. The instrument panel is clearly organised horizontally with an extra-wide display for the driver and front passenger. The freestanding instrument cluster is angled towards the driver and includes three circular display graphics with digital content on TFT screens. The centre console between the front seats rises towards the dash panel. In combination with the ambient lighting, the indirect lighting of the centre console creates a unique atmosphere. The interior design features also include visible lightweight structures, which can be found on the instrument panel and other places as well as the sporty seats, reminiscent of those found in racing cars, with illuminated Porsche lettering. The door lining has innovative three-dimensional elements with a textured surface. Anodised edges in Nordic Blue on features such as the air vents and window lift modules create a contrast to the exclusive bicolour concept of the interior with aniline leather in black and light grey. www.IneedOEMparts.com

The drive: sporty e-performance thanks to output of over 600 hp Two permanent magnet synchronous motors (PSM) with a system output of more than 600 hp (440 kW) allow the Mission E Cross Turismo to accelerate to 100 km/h in less than 3.5 seconds and to reach a speed of 200 km/h in under 12 seconds. Furthermore, the level of continuous power is unmatched by any other electric vehicle: multiple accelerations are possible in direct succession without loss of performance. Power is guaranteed on any surface thanks to on-demand all-wheel drive with Porsche Torque Vectoring, which automatically distributes torque to individual wheels. The chassis: adaptive air suspension for comfort and agility The all-wheel steering contributes to the exemplary agility and stability of the vehicle. Adaptive air suspension increases the ground clearance by up to 50 millimetres. Porsche Dynamic Chassis Control (PDCC) is also on board, providing active roll stabilisation and preventing side tilt of the vehicle when cornering and reducing lateral rocking of the vehicle on uneven surfaces.

The display and operating concept: a unique user experience The innovative display and operating concept is a design highlight of the Mission E Cross Turismo. Intuitive operation and information that is optimally positioned in the field of vision, such as the head-up display, do not distract the driver. Thanks to new connectivity solutions, the vehicle can also be perfectly integrated into a digital lifestyle. The result is a unique user experience. Mission E Cross Turismo, 2018, Porsche AG Here are the most important displays and operating options: Driver display with eye-tracking control: The instrument cluster comprises three virtual round instruments that are divided into areas for Porsche Connect, performance, drive, energy and Sport Chrono. Using a camera in the rear-view mirror, the eye-tracking system detects which instrument the driver is looking at. The displays he or she can see are then brought to the foreground, while others are made smaller when the driver looks away. Operations are carried out using smart touch controls on the Cross Turismo Please Turn to Page 20

May 2018

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Buick Cascada a Elegant Cruiser With Attractive Price

A of the fustration with a rag top can be is accesing the front seat belt. The Casada have a retacable holder that move the belt forward for easy access. Top up or top down the Buick Cascada is a stylish cruiser. With more car builders going the retractable hard top path, I like the styling and look of the soft-top on the Cascada. The Sport Touring trim level offers unique styling details like a little less chrome, a coat of special paint and a cool racing steering wheel but all versions of the Cascada are attractive in a decidedly continental way. The Cascada’s design is a "4 seat" configuration. That means it will seat 4 folks. Like most cars in this class, a full-size human can sit in the back seat if necessary, however, it probably wouldn't be your first choice if room is important to you. We found it much more useful as a cargo hold for a trip to the beach. But in the drop-top realm, the Casada is actually quite outstanding. The interior is quiet even with the top down and the soft top can drop in less than 19 seconds at speeds up to 31 mph and lowering or raising the top is an easy one-touch operation. The 2018 Buick Cascada is powered by a 1.6-liter turbo-four with 200 6

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hp and 207 lb-ft of torque that comes paired exclusively to a six-speed automatic transmission. Torque rises to 221 lb-ft when the engine goes into overboost for a short period of time. EPA fuel economy ratings are 21/29 mpg city/ highway. We averaged 24 mpg which is low gas mileage for a luxury small car. It's rating of 21 mpg in the city and 29 mpg on the highway is one of the lowest ratings in the segment. But based on the current sales of large gas-guzzling SUV’s, I'm not too sure how important the MPG rating is as a deciding factor in new vehicle purchases. The Cascada rides well and is very comfortable. However, I found the Cascada isn’t very quick even with 200 hp and 207 to 221 lb-ft of torque probably due to its curb weight with the extra bracing required for a ragtop. That said, the Cascada isn't the quickest car in the category but it’s very smooth. A comfortable and stylish June 2018

The 50/50-split rear seat is folded it create a masses amount of storage space with easy access.

cruiser that stands out in a crowd and won't be confused with other rides. One of the most attractive highlights with Cascada is the price. Priced well under any other convertible in this class, the fully loaded Sport Touring package is under $37K. The base trim level, starting at a reasonable $33,065 includes heated leather seats, articulating LED headlights, roll bars that automatically deploy in the event of a flip, a 7.0-inch central touchscreen, navigation, a seven-speaker audio system, remote start, and a backup camera. Buick's first convertible in 25 years, Casada doesn't have the best gas milage rating or performance in the class, but at $7,000 less than the BMW and about $4,000 under the Audi it is by far the best value. Buick is also using the Cascada to attract new buyers to the brand, and you won’t find a convertible at Cadillac, Acura, or Volvo.n www.IneedOEMparts.com


Nascar Acquires Arca, Affirming Commitment to Next Generation of Racers NASCAR has acquired the Automobile Racing Club of America (ARCA) Series after a 60-plus year relationship between the sanctioning bodies that started with NASCAR Founder Bill France Sr. and ARCA founder John Marcum. NASCAR Vice Chairman Jim France joined Marcum’s grandson, ARCA President Ron Drager, at Talladega Superspeedway on Friday morning to formalize the announcement. “Our NASCAR family has long had a special connection with our friends at ARCA, and this is a logical step in demonstrating our commitment to the next generation of racers,’’ France said. Much of the future between the two series is possible because of their lengthy and successful past relationship. The two founders raced against one another before founding their

respective governing bodies. “Our position in the industry over all these years — 67 years — has been really intertwined with NASCAR,’’ Drager said. “Before there was a NASCAR, before there was an ARCA, there was a relationship between the Marcum and France families. And over all these years and over all this period of time, we at ARCA have been fortunate to carve out a spot in the industry and to be able to be a constructive part of our sport. I think this is really just coming back full circle to where things started out. This provides ARCA with sustainability. “We’re all looking toward the future and trying to figure out where we need to be and how best to stabilize and come together to make the sport stronger. I think a comingtogether is a good way to do it.”

ARCA will continue to operate under its current structure through the 2019 season. Details of the 2020 season and beyond will be forthcoming. But much of what makes this union appealing is the unique market ARCA has long served and making that part of the NASCAR umbrella. And Jim France, one of the crucial forces behind this new alliance, has proven himself a master of motorsports mergers. He brought together sportscar racing’s GRAND-AM Road Racing and American Le Mans Series in 2012, creating a thriving and “modernized” International Motor Sports Association (IMSA). “There aren’t many industries, particularly sports franchises or leagues, that support an industry the NASCAR Please Turn to Page 21

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Alabama A&M University and Toyota Collaborate on Mobility Initiative Huntsville, Ala., Alabama A&M University (AAMU) and Toyota Motor North America announced a collaboration to launch a student-led mobility initiative. The aim of the program, which begins the fall semester of 2018, will bring the local community together with students to find better ways to connect people to things like education and jobs, and expand usage of zero or low emission vehicles. The initiative will bring together an interdisciplinary team of students and faculty to facilitate a project called “Clean Low Emissions Approach & Novel Transportation Innovation Practice” (CLEAN-TRIP). The project is the first of a series of university mobility initiatives across the U.S. to be announced by Toyota. “Creating a clean, safe and more efficient environment for the campus proper, as well as the immediate and

larger community, has been a major thrust of AAMU for decades,” notes Dr. Ernst Cebert, facilitator of the project and professor within the College of Agricultural, Life and Natural Sciences. “Through this project, we will engage

with Toyota to learn Toyota Way problem solving and critical thinking skills. Once in the program, the students will collaborate with community residents to better understand their mobility challenges, and then designing, prototype and implement a pilot program. “We partnered with AAMU because of their focus on renewToyota is providing an initial grant able energy, strong STEAM proof $300,000 to fund the initiative, which grams, and history of preparing includes scholarships for students well-qualified graduates,” said Al Smith, group vice president, Toyota accepted into the program. Social Innovation. “By developing a mobility solution through collaboration with the community, we can help guide students to create better students with hands-on learning to ways to move that also improve quality address real world problems.” of life.” Toyota is providing an initial In 2017, AAMU also received fundgrant of $300,000 to fund the initiative, ing from the Federal Transportation which includes scholarships for students Agency to purchase zero/no-emission accepted into the program. In addition electric buses for its fleet.n to funding support, students will work

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New Automotive Study Reveals Service Departments are the Weakest Link Conversica Study Reveals How Auto Dealers Can Improve Service Department Results

ized greeting, specific mention of the Annual Sales Effectiveness Report leads today and how real-world exelead’s inquiry, inclusion of specific conon Lead Follow-Up in the Automotive cution compares with best-practice tact information, and time patterning Industry finds sales departments acing research,” said David Marod, Automotive (responses occurring at a time of day lead follow-up, but service departments Industry General Manager at Conversica. similar to the inquiry). have some work to do “The auto industry continues to perform But Service Departments Are a Conversica, the leader in converwell at lead follow-up, but our research Weak Link sational AI for business, announced new reveals that service departments are not The vast majority (82 percent) findings from its 2017 Sales Effectiveness performing as well as sales departments. Report on Lead Follow-Up in Given how critical serAmong Conversica's findings: the Automotive Industry. This vice departments are year’s report distinguishes to long-term custombetween auto sales and ser- • 82% of car buyers who service with a dealership will buy their er retention, dealervice departments and pro- next car from that dealership ships would be wise vides an objective analysis of to make all of the how well dealerships are put- • Furthermore, with an average 72% gross revenue margin, auto four key lead followting the “4 Ps” —promptness, service is the most profitable department of most dealerships up practices a priorpersonalization, persistence ity. This is something and performance—into practhat our AI assistants • Of the 124 automotive departments surveyed, 74 (60%) were tice when following up with are purpose-built to sales and 50 (40%) were service centers leads. accomplish.” Automotive Industry AI to Power the • While auto sales performed well, service departments showed Still ‘Leads’ the Pack Future of Auto Sales This year’s report room for improvement, with only 6% scoring an overall and Service showed a decline in the pro- "A" grade A leading proportion of “A” grades that vider to more than 800 automotive dealerships auto dealers around received—from 31 percent in the world, including of car buyers who receive service at a 2016 to 20 percent in 2017—largely due large dealership groups such as MileOne dealership will buy their next car from to a smaller percentage of auto dealerAutogroup, Galpin Motors and the that dealership. Furthermore, with an ships receiving “A” grades in the promptFaulkner Organization, Conversica proaverage 72 percent gross revenue marness category, but, overall, the auto vides a cloud-based artificial intelligence gin, auto service is the most profitable industry still out-performed other indusservice that presents itself as a sales or department of most dealerships. tries in sales lead follow-up. Of the nine service assistant. This assistant reaches And yet, the study revealed that industries examined, automotive had by out to internet sales and service leads while auto sales performed exceptionfar the highest proportion of top scores: and engages each of them in a humanally well, service departments showed • 30 percent of auto sales departlike conversation. some room for improvement: ments received an overall “A” grade–the With a response rate often three highest for any industry surveyed by far; to five times higher than marketing or • 20 percent of service departless than 2 percent of non-automotive sales emails, Conversica’s assistants sigments failed to respond to a direct, specompanies received an “A” nificantly increase the number of quality cific inbound inquiry conversations with potential and future • 28 percent of sales departments customers and reduce the time salespeo• Only 10 percent of service departand 23 percent of service departments ple, BDC reps and service advisors spend ments that responded made eight or responded to inquiries within five minchasing leads. From more conversations more attempts utes—the optimal window for qualificacome more showroom and service drive tion and conversion visits and, as a result, more dealership • Over two-thirds (68 percent) of revenue. service departments gave up after one • Over 43 percent of sales departReport Availability or two attempts ments that responded made eight or To obtain a copy of Conversica’s more attempts 2017 Sales Effectiveness Report on Lead •Only 6 percent of service departMore than three-quarters (81 perFollow-Up in the Automotive Industry, ments scored an overall “A” grade cent) of dealerships that responded also “Our annual report offers a snaputilized all four key elements of personStudy Please Turn to Page 34 shot of how dealerships are handling alization in their response: personal10

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Great Place to Work and Fortune Name JM Family Enterprises One of the 2018 FORTUNE 100 Best Companies to Work For For the 20th consecutive year, JM Family Enterprises, Inc., a $15.1 billion diversified automotive company, has been named one of the FORTUNE 100 Best Companies to Work For, according to global research and consulting firm Great Place to Work and Fortune. “We are honored to have once again been named as one of the FORTUNE 100 Best Companies to Work For,” said Colin Brown, chairman and CEO of JM Family. “While our inclusion as a part of this list is always humbling, it is even more meaningful this year, as we celebrate our 50th anniversary. Jim Moran instilled an associate-first philosophy that serves as the foundation of our company’s culture. It is the key to who we are as an organization and drives every decision we make

at JM Family.” JM Family ranked No. 51 on the 2018 list, which is based on survey responses from associates rating their corporate culture and experiences on 50-plus elements of the workplace. These include trust in managers, compensation, fairness, camaraderie and workplace traits linked to innovation. This year marks the 21th anniversary of the FORTUNE 100 Best Companies to Work For list, and 2018 winners continue to show that a high-trust culture for all fuels better business results. Great Place to Work research shows that list winners keep outperforming the stock market, beating industry rivals when it comes to talent retention and demonstrating higher levels of productivity than peers.

“The 2018 100 Best are true leaders,” said Michael C. Bush, CEO of Great Place to Work. “In the face of competition, change, and financial constraints, they consistently prioritize building the trust, pride, and camaraderie that fuels business performance. And they’re doing it at scale for everyone, regardless of who they are or what they do for the organization.” The 100 Best Companies is one of a series of rankings by Great Place to Work and FORTUNE based on associate feedback from Great Place to WorkCertified™ organizations. During 2017, JM Family also was ranked as a Best Workplace for Millennials (No. 20) and for Women (No. 49) by Great Place to Work and FORTUNE.n

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Nissan Donates Additional $250,000 to Mississippi HBCU STEM Programs Nissan has made a $250,000 investment in seven Mississippi historically black colleges and universities (HBCUs) to support science, technology, engineering and mathematics (STEM) programs. With this contribution, Nissan has invested nearly $2 million in local HBCUs since its Canton facility opened in 2003 – with more than half directed toward STEM-specific curriculums. The company recently was recognized by US Black Engineer & Information Technology Magazine as a 2018 Top Supporter of HBCU Engineering Schools. The donations were presented to Alcorn State University, Coahoma Community College, Hinds Community College – Utica Campus, Jackson State

University, Mississippi Valley State University, Rust College and Tougaloo College. Resources provided to each institution will be used to promote a range of STEM-related programs and departments, including applied sciences, engineering, math, and computer and information science. "Our continued commitment to HBCUs, specifically in the areas of science, technology, engineering and mathematics, is vital to fostering the minds of the next George Washington Carver or Mae Jemison," said Jeffrey Webster, director, Diversity and Inclusion, Nissan North America, Inc. "These institutions have implemented proven practices to assist students in STEM fields, and we are proud to help

make their students' career dreams a reality." A 2016 report from the National Science Foundation showed that HBCUs make up 21 of the top 50 institutions for educating African-American graduates who go on to receive their doctorates in science and engineering. And while HBCUs make up just 3% of colleges and universities, they produce 27 percent of African-American students with bachelor's degrees in STEM fields. Ayanna Lynn, a civil engineering master's student at Jackson State University, and process engineer at Nissan Canton said, "I am grateful and proud to work for a company that supports HBCUs. The company is fully committed to their success."n

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Database Enhancement Gateway Recognizes Industry Leader PPG for Continued Support and Sponsorship information providers to address the inquiry and resolve issues in a timely fashion. With nearly twelve thousand (12,000) inquiries to date, the DEG has a proven track record in successfully addressing industry-generated concerns that result in changes to the estimate database. In addition to inquiry processing, the DEG publishes a weekly Estimator Tip that is accessible for free to everyone on our website http://www.degweb.org . This is also distributed thru the SCRS and AASP. You can sign up to be part of mailing list from SCRS by emailing Info@scrs.com ”PPG has been a longtime supporter of DEG because we believe in standing behind solutions that bring meaningful value to the industry,” Shares Domenic Brusco, Sr. Manager,

The Database Enhance Gateway (DEG) recognizes industry partner PPG as the longest-standing platinum sponsor of the online industry resource for five years and counting. The ongoing financial contributions from PPG, and continued support extended to the DEG team help to allow all industry professionals with access to utilize the free service. The DEG accepts submissions from estimating system end-users, who have questions about potential errors, omissions and inaccuracies found within collision industry estimating programs. This service is especially helpful to users seeking a resolution to address labor times, missing parts information and clarification to estimating programs. DEG works directly with representatives of the

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Industry Relations at PPG. “With a history of support that extends to many different trade organizations, it’s really important that PPG supports resources that we feel confident can help customers in their business. The DEG has proven its effectiveness in seeking answers that help improve the estimate quality, and this positively impacts our customers as they construct their repair orders.” “PPG has many shop clients who utilize this service from the DEG, and who have expressed the positive value they receive from the initiative.” End-users who identify questions or issues relative to the estimating databases, or who are looking for more estimating resources, are encouraged to visit http://www. degweb.org for assistance. n

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CCC Introduces AI Damage Detection for All Major U.S. Vehicle Types

Computer vision and exclusive heat maps bring precision to damage detection CCC Information Services Inc. (CCC) announced today the availability of AI-powered capabilities that use computer vision technology to automatically detect vehicle damage and visually depict that damage using CCC's unique heat maps. The CCC heat map tech-

nology is an auto claims industry first, transforming vehicle photos into heat maps which provide an insightful and more visually literate, color-coded view of the damage for every major vehicle brand and body type in the U.S., including sedans, SUVs, coupes, con-

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vertibles, vans, light trucks, hatchbacks, and wagons. CCC is a leading Software as a Service provider to the automotive, insurance, and collision repair industries. Research shows that 9 out of 10 consumers prefer estimates when delivered with heat maps that clearly highlight the damage versus estimates delivered without heat maps. "For photos to deliver real benefits they need to be supported by data and a deep understanding of how the claims process works," said David Bliss, VP of Product Management for CCC. "We're injecting our claims solution suite with AI, which becomes infinitely more powerful when combined with data in CCC ONE, and CCC's 30 years of experience supporting the auto claims industry. Our damage detection technology and heat maps bring depth and insight into otherwise opaque damage photos. And we know through our 50 million annual consumer touchpoints that transparency is linked to satisfaction. CCC's real-world applications of AI are a gamechanger for the industry." CCC's claims solutions are powered by the CCC ONE™ Platform, a cloudbased hyperscale platform built for the massive-scale demands of today's business environment, which includes digital content and telematics data. CCC has processed nearly 200 million automotive claims, and its solutions are in use by more than 350 carriers, 24,000 repair shops, OEMs, and third-party data and service providers. CCC, together with its affiliates, combines strategic foresight, dynamic partnerships, and smart technology to power its customers forward. Founded in 1980, CCC is a leading provider of innovative cloud, mobile, telematics, hyperscale technologies and apps for the automotive, insurance, and collision repair industries. CCC's solutions and big data insights are delivered through the powerful CCC ONE™ platform, which connects a vast network of 350+ insurance companies, 24,000+ repair facilities, OEMS, hundreds of parts suppliers, and dozens of third-party data and service providers. n Southern Automotive Journal

17


Talent Fuels Georgia’s Thriving Automotive Ecosystem In a world driven by digital innovation and disruption, it’s vital to operate in a place where the talent runs deep and the drive to innovate defines the culture. During the opening of General Motor’s 1,000-job; $26 million Innovation Center, GM Executive Michael Bay noted: “As General Motors looks to Georgia for the type of talent and the location of employees of the future, we see this as one of the top states in the country. We’ve had a long history here in Georgia of employment, and this history is going to continue... the university structure, the employees, and the people are a huge benefit to General Motors.” Georgia’s engineering talent pool has become as attractive to automotive companies as its central location among the OEMs in the southeast. With ten engineering programs ranked in the top ten by US News & World Report in 2018 (including #1 Industrial, #3 Mechanical, #4 Electrical, #5 Materials and #6 Computer), Georgia Tech is the engine that powers Georgia’s mobility talent. Beginning with Panasonic Automotive’s decision to locate its Innovation Center on Georgia Tech’s campus, Georgia has become a top destination for corporate innovation centers from all types of industries ranging from Honeywell’s 800-employee Cyber Security Lab to Novelis’s R&D Center to AT&T’s Drive Studio. In addition to attracting the innovation centers of major companies, Georgia’s talent pool has spawned numerous startups in the emerging automotive technology space. Wheego Technologies is leveraging the latest advances in artificial intelligence and machine learning to develop technologies for autonomous vehicles. TEQ Charging has developed a smart power management platform that reduces the cost of hardware and install for charging stations and provides drivers with a seamless experience. And former Georgia start-ups like Parkmobile have become leading technology providers. Parkmobile’s Smart Cities technologies predict the availability of parking spaces, directs drivers to them, and enables them to pay with their mobile phone. BMW was so impressed, they acquired ParkMobile in January 2018, making the BMW Group 18

Southern Automotive Journal

Georgia’s 2017 Automotive Company of the Year

Lund International models the innovation mindset and quest for industry leadership that epitomize Georgia automotive companies, making the state’s ecosystem one of the most vibrant in the nation. With over 100 patents, Lund International is a leading designer, manufacturer and marketer of accessories for a full assortment of trucks and passenger vehicles. The company’s first innovation dates back to 1935 with the invention of the Ventshade® – a device originally mounted above automobile windows to keep rain out while letting fresh air in. Auto Ventshade President Asa Philips traveled to Germany to present the idea to Volkswagen. The company liked it so much, it became standard equipment on the Beetle for over 25 years. In the mid 90’s, Auto Ventshade joined forces with Lund International, which had built its own rich history of innovations dating back to the 1960s. Since then, Lund International has developed a robust portfolio of products through continuing innovations and strategic acquisitions. Marketed under brands including Bushwacker, Rampage Products, and Tonno Pro; Lund International’s products include Ventvisor® side window deflectors, hood protectors, Powerstep™ electric running boards, fender flares, tool boxes and nerf bars. The company headquarters, innovation and manufacturing operations now employ over 600 Georgians. the leading international provider of digital parking solutions. Georgia-based Cox Automotive, a pioneer in software and data systems for the automotive industry, is leveraging its vast big data expertise to develop leading edge technologies that will support tomorrow’s smart transportation systems. Looking to the future, Georgia’s Departments of Transportation and Department of Economic Development have partnered with private sector firms to build “The Ray”. It is an 18-mile stretch of I-85 paved with solar panels, which will soon serve as laboratory to test innovative technologies in the areas of renewable energy, highway safety and sustainability. Georgia’s strength in emerging automotive technologies parallels its strength in the manufacturing sector. Both owe their success to an education June 2018

and training infrastructure that ensures an abundant supply of skilled workers for all levels of all companies. Georgia’s robust Technical College System (TCSG) and #1 ranked Quick Start training program are the ideal complements to Georgia Tech. TCSG develops skilled workers in high-demand fields including mechatronics and precision machining. Quick Start delivers workforce training that is customized to each company’s unique manufacturing process, equipment, procedures and culture. Quick Start services are free to qualifying new and expanding automotive companies. Thanks to its robust talent pool, central location, and pro-business environment, Georgia is now home to over 350 automotive manufacturing, technology development and headquarters operations.n www.IneedOEMparts.com


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The screen extends across the full width of the passenger side. Using eye-tracking and touch screen technology, the passenger can operate various apps to control features such as media, navigation and air conditioning as well as contact lists. Cross Turismo From Page 5 steering wheel. Passenger display: This screen extends across the full width of the passenger side. Using eye-tracking and touch screen technology, the passenger can operate various apps to control features such as media, navigation and air conditioning as well as contact lists. Centre console touch panel with detailed information menus. Small touch screens: These are placed both in the multifunctional win-

dow lift modules (for seat adjustment and comfort functions) as well as in the slatted air vents on the right and left of the dashboard. For example, swiping from left to right can increase the fan speed. The ‘smart cabin’ approach simplifies operation. Vehicle settings, interior climate and ambient lighting are automatically adapted in line with the preferences of the occupants and the driving situation.

Even outside the vehicle, the driver can access a wide range of information and make settings: all customisation options can be planned ahead using a tablet, smartphone or smartwatch – from air conditioning to on-board navigation.

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Nominations Now Open for National Auto Body Council Awards The National Auto Body Council (NABC) announces online nominations are now open for its Annual Awards Program which recognizes individuals and businesses whose actions and contributions have positively impacted their community and demonstrated the professionalism and integrity of collision industry professionals. Winners of the NABC awards will be announced at the Collision Industry Red Carpet Awards Breakfast during the SEMA Show in November in Las Vegas. Nominations are being accepted in two award categories: The Award of Distinction recognizes individuals who have gone above and beyond with their volunteerism, charitable and selfless acts of kindness and made a difference in changing and NASCAR From Page 7 way the France family and MarcumDrager family has. And for them to join forces and come back together after all these years, I think that’s a compliment to not just their families, but a big message to motorsports participants, whether a car owner, crew member or participant, or fan,’’ NASCAR Vice Chairman Mike Helton said. “I think it shows that both of those families believe in the future of stock car racing

saving lives. Any individual, business organization, or group employed in a collision industry-related segment, such as collision repair facility, vehicle manufacturer, supplier/vendor, educator, insurer, independent appraiser or trade association is eligible to be nominated. The Body Shop Image Award recognizes the most significant improvements made to a shop’s interior, exterior and operations and as a result, helped enhance the experience of the customer with the collision repair process. Any body shop completing a remodeling during the calendar year 2017 is eligible to be nominated. “Our collision industry is incredibly generous and charitable. NABC awards celebrate the achievements and contributions of our colleagues.

We all know individuals and/or businesses whose good deeds and actions make us proud to represent our collision industry. We encourage our colleagues to share information about the NABC awards and submit nominations for the awards,” said Marie Peevy, Awards Program Chair. To view stories of past NABC Award winners, visit www.nationalautobodycouncil.org/programs/awardprograms/. Online nominations and more information for both awards are available at www. NationalAutoBodyCouncil.org . For more information on NABC Awards program, contact Marie Peevy, Awards Program Chair, at marie.peevy@automotivetrainingcoordinators.com or call 630.881.7945 n

and motorsports.’’ For Drager, the future is about increased opportunity and the ability to feature the best of ARCA’s offering in drivers, venues and competition. It currently has a schedule of 20 races, including nine events at NASCAR national event venues. This February was a historic event at Daytona International Speedway with Natalie Decker, 20, becoming the third woman in ARCA’s long history to win a pole at

Daytona. The race was won by a former NASCAR Next driver, Michael Self. “The relationship is truly seven decades, and so as you wind on down the road and build relationships over an extended period of time, this was always a very natural relationship, something that just eventually made sense to formalize,’’ Drager said. “There was really no timeline on it. I think it’s just something that just very gradually and very naturally happened.’’ n

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Tracy Sues Dealer, LKQ, Others Over Undeployed Recycled Airbag in Fatal Crash; Installer Could Be Named Too

Attorney Todd Tracy, who made headlines last year with his successful lawsuit against a shop for failing to follow OEM procedures, has sued facilities which examined a vehicle, the dealership which sold it and LKQ for their alleged possible role in another fatal crash — and he said he plans to add the shop which actually performed the work. Loughran et al v. Sanders et al involves a 2013 Kia Soul airbag which allegedly failed to properly deploy in a 46 mph frontal collision with a tree, killing driver Sarah Loughran, 34. Loughran’s father had bought the vehicle just days prior, allegedly unaware

it had been repaired with what Tracy called a recycled airbag assembly and module. “The negligence of one or more of the Defendants was inherently undiscoverable until an accident occurred, and Plaintiffs had no objective knowledge of any actionable conduct until after the accident,” states the lawsuit brought by Loughran’s parents and on behalf of one of their grandchildren. “The negligence was essentially undetectable, inherently dormant, characterized by prolonged latency, and no immediate injury manifested itself to alert Plaintiffs until after the accident.” The case seeks an unspecified

amount exceeding $1 million. “Airbags were not observed in a deployed position at the time of the investigation,” a University Park, Texas, police crash reconstruction states. Loughran was not wearing her seatbelt, according to the reconstruction, and authorities suspect her face and teeth struck the steering wheel and dash “with enough force to break through the plastic.” The force of the impact broke multiple ribs and tore through her heart and aorta. Tracy said the delta-V — the change in vehicle velocity from the collision — Recycled Airbag Please Turn to Page 26

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Toyota and Lexus to Launch Technology to Connect Vehicles and Infrastructure in the U.S. in 2021 Imagine a world where vehicles could ‘talk’ to each other and to the surrounding environment to help keep their drivers and their passengers safe. Toyota and Lexus want to advance that conversation, which is why the companies plan to start deployment of Dedicated Short-Range Communications (DSRC) systems on vehicles sold in the United States starting in 2021, with the goal of adoption across most of its lineup by the mid-2020s. Toyota and Lexus plans to introduce DSRC represent a significant step forward in creating a safer and more efficient driving ecosystem while advancing connected and automated technology deployment. “By allowing vehicles’ intelligent systems to collaborate more broadly and effectively through DSRC technology, we can help drivers realize a future with zero fatalities from crashes, better traffic flow and less congestion,” said Jim Lentz, CEO of Toyota Motor North

America (TMNA). “Three years ago, we pledged to have automatic emergency braking (AEB) in almost every vehicle we sell by the end of 2017. Today, 92 percent of all Toyota and Lexus vehicles sold in the U.S. have Toyota Safety Sense or Lexus Safety System + with AEB standard, and other automakers’ deployment of this life-saving technology is accelerating, three years ahead of the 2022 industry target. In that same spirit, we believe that greater DSRC adoption by all automakers will not only help drivers get to their destinations more safely and efficiently, but also help lay the foundation for future connected and automated driving systems.” DSRC transmissions enable vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) communications – collectively known as V2X. DSRC technology, which has been comprehensively tested through government-industry collaborations and is already deployed in some

areas of the U.S., supports the broadcast of precise anonymized vehicle information several times per second, including location, speed and acceleration. This information can be used by other DSRC-enabled vehicles and devices to help drivers prevent collisions. Communication can also be enabled to provide helpful real-time information to drivers, such as potential hazards, slow or stopped vehicles ahead, or signals, signs, and road conditions that may be difficult to see. DSRC communicates using 7 channels of the 5.9 GHz spectrum band allocated for Intelligent Transportation Systems. Importantly for consumers, because the technology does not require a cellular or data network, vehicles equipped with DSRC do not incur any cellular network carrier charges. DSRC is based on industry standards, so Toyota vehicles will be able to commuToyota Please Turn to Page 32

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Recycled airbag from page 22 change in vehicle velocity from the collision — was more than 20 mph, indicating the airbag should have deployed. Tracy traditionally sues auto companies and had originally planned to take Kia to court for a defective design. But just like the John Eagle Collision case, the investigation ultimately led him to absolve the OEM and look for culpability in the automotive aftermarket. “Same damn situation,” he said. The investigation found, “‘My God, this isn’t an OEM part,'” he said. The Soul had been in a prior collision at some unspecified point and ended up at Insurance Auto Auctions in 2016. Tracy said the CARFAX history was clean. IAA records provided in response to the case show that the crash does appear on an AutoCheck report, which states that the airbag deployed and “MODERATE DAMAGE” was reported. IAA records show Progressive deemed the vehicle a total loss following

2013 KIA Soul with a recycled airbag module allegedly failed to properly deploy in a Fatal 46 mph frontal collision

a prior impact which left the Soul, valued at about $11,929.43, with $11,055.92 worth of damage. Progressive in June 2016 indicated that the vehicle deserved a clean title given its cash value exceeding the repair cost and only “MINOR STRUCTURAL DAMAGES,” according to IAA records. IAA itself estimated the vehicle to have suffered primary front-end damage and secondary frame damage.

IAA sold the Kia in October 2016, and it ultimately ended up in the hands of Extreme Auto Care, which sold the Kia to Jimmy Sanders and his Complete Auto Group later that year. It’s unclear who repaired the damage flagged earlier by Progressive and the IAA. Sanders in December 2016 had the vehicle examined by Classic Kia, which advised him the Soul needed a replace-

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ment airbag module. Sanders wrote in response to a plaintiffs’ records request that he ordered a recycled version of the part in December 2016 and had North Texas Auto Experts install the part at an unspecified date. “After that, the vehicle was inspected, + passed Texas State Inspection,” Sanders wrote. A North Texas Auto Experts representative said in response to a plantiff’s records request that the company closed in October 2017 and had no documents for the Soul or most vehicles serviced since November 2016. Loughran died Jan. 11, 2017. The message: “Do not use an aftermarket part on a critical safety component,” Tracy said. Loughran’s family has sued LKQ for supplying the parts; Sanders and his Complete Auto Group; Classic Kia for alleg-

Tuesday an outside attorney was handling the case but couldn’t provide their name, and LKQ representatives did not respond to an email request for comment. Sanders and Complete Auto Group, Classic Kia and Lorentz Automotive have not yet returned Tuesday phone and online messages seeking comment. A former employee of North Texas Auto Experts declined to comment Tuesday, citing the potential litigation. Like Tracy’s John Eagle Collision case, this litigation has the potential to raise ethical debates about repair practices like the use of recycled parts, permitting a customer to leave with a vehicle both parties know to be in questionable condition, and repairing a vehicle per a customer’s wishes over the OEM recommendations. Should Tracy and the Loughrans include North Texas Auto Experts in the litigation, this case will likely examine adherence to OEM repair procedures too.n

edly allowing Sanders to leave without fixing the airbag in December 2016; and Lorentz Automotive, which saw an airbag light and diagnostic codes on the vehicle in November 2016 but also allegedly allowed it to leave. Tracy said North Texas Auto Experts will also be added to the litigation, and he didn’t elaborate on Lorentz’s inclusion. “One or more of the Defendants had either failed to notice the vehicle’s airbag was not working, or had installed an aftermarket replacement airbag part which did not work during the subject accident,” the lawsuit states. “It is an imprudent and negligent act for a dealer or service repair facility to place cars on the market or back on the road if the vehicle’s safety systems are not all properly functional. The Defendants either knew this and/or should have known this.” A LKQ corporate attorney said

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​​​​ Charger SRT Hellcat Has Medicinal Side effects

Charger SRT Hellcat updates for 2018 New grille and fender badges New Matte Vapor wheel finish option Demonic Red Laguna leather interior Optional black, orange and gunmetal Brembo Brake calipers The Charger SRT Hellcat, the quickest off the start, fastest on the road, and most powerful sedan in the world has newly discovered medicinal benefits. It raises levels the testosterone a noticeable amount in middle-age males. If the thundering sound of the exhaust and the scream of the supercharger doesn’t cure your "low T” you must be mostly dead. In the automotive racing world of "go-fast" the top of the food chain is the Top Fuel Dragster power, the basic layout found in the second generation Chrysler 426 Hemi "Elephant Engine." The Hellcat has a modern-day Hemi. This Hemi doesn’t actually have hemispherical combustion chambers. But who really cares? The Hellcat has the same extreme supercharged mechanism that pumps fuel into a human heart just like the Top 28

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Fueler. With this knowledge and low "T" symptoms that I have learned all about from late night TV ads, the Hellcat makes the daily trip to the grocery store or commute to work an absolute healing event. Anyone who has witnessed the supercharged engine exploits at an NHRA race is amazed at the crazy power that is unleashed. It's astounding to think that the Dodge boys built a production supercharged engine that produces 707 horsepower and does not explode. For this motor-head it's an adrenal rush every time I hear this car's supercharger wind up mimicking the rush I feel at NHRA events. Autonomous vehicle news dominates the car business. While all of these innovations are exciting to read about, the people who still enjoy driving are June 2018

forgotten about. With the Hellcat the Fiat Chrysler Automobile (FCA) company has taken a contrary stance, doubling down on performance and rewarding the motor-heads. All Chargers models offer more than 80 available safety and security features, including Full-speed Forward Collision Warning, Adaptive Cruise Control with Full Stop, and Lane Departure Warning with Lane Keeping Assist. The performance is what makes the Hellcat is a bargain super car. An oldschool hot rodder's dream. A note from the “other half”… Being behind the wheel of the Hellcat, hearing the roar, feeling the supercharged power, being thrown back in the seat sends chills all up and down my very female form! Eat your heart out, Mr. Grey.n www.IneedOEMparts.com


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‘Who Pays?’: Anderson Offers Perspective on Some Not-Included Refinishing Operations Besides providing proof that an auto body shop isn’t “the only one” charging for a particular refinish operation, the latest “Who Pays for What?” survey carries advice and analysis for the paint and estimating departments about the work. Understanding such items can make shops more profitable and produce better paychecks for piece-rate employees. Collision Advice CEO Mike Anderson recommends shops ask themselves: “Is it required to return the vehicle back to pre-accident condition?”; “Is it included in any other labor operation?”; “Are there predetermined times?”; and “What is it worth?” Below are some items Anderson felt merited additional commentary and some color about how shops and insurers are handling them.

Refinishing adjacent panels after weld burns Heat from welding can affect nearby panels, producing a need for additional painting beyond the collision-damaged area to restore the vehicle to pre-loss condition, according to Collision Advice and CRASH Network. “I see a lot of shops leave this off of estimates,” Anderson wrote in the April “Who Pays for What?” report. “When you replace a quarter-panel, for example, there are more than two dozen items (including the trunk floor, rocker panel and rear body panel) you may need to paint because of weld burn damage.” Of the shops who do ask to be compensated for that work, 65 percent reported being reimbursed “always” or “most of the time” by the nation’s Top 8 carriers, down a percentage point from the 2017 survey. As is typically revealed by the “Who Pays?” surveys, State Farm and USAA are more receptive to shops than their insurance competitors, with State Farm paying it always or mostly nearly three-quarters of the time. Those two carriers were the “best” for all of the other items featured in this article. 30

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Tinting Most of the surveyed shops were asking to be reimbursed for tinting, and 55 percent of them found insurers paying “always” or “most of the time,” up 1.2 percentage points from the previous year. It sounds like insurers need to step up their game on this one. Unlike other not-included operations, a customer is going to notice the absence of this work by virtue of the vehicle not looking the same. It’s hard to see where the customer leaves satisfied with their carrier if the shop explains the denial, refuses to do the work for free, and either balancebills the customer or delivers a visually flawed vehicle. “If you take any paint company course or I-CAR class, it’s made clear that you need to tint to achieve a blendable match,” Anderson wrote. “In some cases, you may need to tint AND blend; it’s not an either/or thing. And as we start to see more 3-stage and 4-stage paints, tinting may become even more commonplace.”

Refinishing the other part of a panel More than a fifth of the more than 600 shops that responded to the January CRASH Network-Collision Advice poll reported they never invoiced insurers for refinishing the back or underside of a panel. June 2018

Which meant they were likely leaving money on the table, as 56 percent of their fellow shops reported being compensated “always” or “most of the time” — up 2.7 percentage points.from 2017. “Understand that refinish times are for 1-side and 1-side only,” Anderson wrote. “You need to consider: Do you need to paint the top and the bottom? Or do you need to paint the inner and the outer? If you do, and there’s not a paint time, consider submitting an inquiry about it to the DEG (Database Enhancement Gateway). Nearly a third of the shops surveyed also said they never asked to be paid for second color set-up, a similar consideration. “This is additional labor in order to look up and mix a second formula when an inside area, such as the trunk or underhood, is a different color than the exterior of the vehicle,” Anderson wrote. “… Audatex is currently the only estimating system that has a formula for this (it’s two-tenths).” Only 42 percent of shops who ask are paid “always” or “most of the time,” according to the study. Except for State Farm, insurers were more likely to pay shops “never” than “always” for this work, which might reflect a lack of knowledge among certain regional adjusters and management.n Reprinted Content: Copyright © 2018. DRIVEN COMMUNICATIONS INC. All Rights Reserved. www.IneedOEMparts.com


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ASA Collision Division Operations Committee Reaffirms Endorsement of OEM Service Procedures Indiana Sen. Mark Messmer, R-48, introduced Senate Bill (SB) 164. The bill unanimously passed the Senate Jan. 30 and moved quickly through the House Committee on Insurance. Then, it returned to the Senate with amendments by a vote of 83-13 Feb. 28. The Senate balked at the House amendments and filed a motion to dissent in early March. One amendment, adopted by the House Insurance Committee, would allow a work-around for insurers by recommending adherence to “industry standards” as an alternative to the vehicle manufacturer’s repair procedures. The Collision Division Operations Committee of the Automotive Service Association has reaffirmed ASA’s position endorsing the use of required OEM service procedures when such procedures are available. During their regular monthly meeting, COC members discussed several legislative initiatives being monitored across the nation. Toyota From Page 24 nicate with other automakers’ equipped vehicles, multiplying the safety benefits for all. Looking ahead, communicationbased technologies such as DSRC can help provide greater benefits to drivers as automakers increasingly equip vehicles with additional sensors, including radars and cameras. Communication technologies can be coupled with on-

Language in one such initiative in Indiana would have endorsed the use of vaguely defined “industry standards” over the recommended OEM service procedures in the course of collision repair. ASA’s Collision Division Director Scott Benavidez, AAM, said, “Our industry has evolved from one of generic repairs that could be applied to virtually any vehicle to one of OEM-specific procedures that are make and model specific. We believe that strictly adhering to OEM repair procedures is critical, not only for the safety of our customers, but also to protect ourselves from potential litigation. By attempting to equate undefined ‘industry standards’ to OEM procedures, we jeopardize the shop and the consumer if the repair doesn’t perform as intended. Collision repairers and consumers should not be put in such a position where legislators are defining a safe and proper repair. This fight is far from over, but it’s our understanding this bill is dead for now. It’s a possibil-

ity that the amendment language will resurface in the future, and ASA’s COC will continue to monitor all legislation to ensure the interests of ASA, our members and the collision repair industry are represented.” ASA’s positions on this issue and others are clearly listed and available for reference on the ASA website at ASAshop.org. ASA has a long held a position on OEM standards, locking in a Board-approved policy that states: “ASA supports the required use of OEM service procedures for all structural repairs when such procedures are available.” – ASA Official Position Statement 1.27 The Automotive Service Association is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and collision repair professionals. ASA serves an international membership base that includes numerous state affiliate and chapter groups. n

board sensor technology to help make automated vehicle systems for customers safer, more reliable and more enjoyable. In Japan in 2015, Toyota and Lexus became the world’s first automaker to sell and commercialize vehicles equipped with DSRC. This technology provides drivers with useful and detailed surrounding vehicle and traffic signal information. As of March 2018, more than 100,000 DSRCequipped Toyota and Lexus vehicles were

on the road in Japan. Over the past 13 years, Toyota has collaborated with other automakers, infrastructure organizations and the U.S. Department of Transportation to develop DSRC V2X communication technologies. Toyota is now encouraging all automakers and transportation infrastructure owner/operators to quickly commit to DSRC technologies in the U.S. to realize the full safety and traffic flow benefits of this technology. n

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Intertek and Capa Enter Into Exclusive License Agreement for CAPA Certification Program Intertek Officially Becomes CAPA’s Certifying Body The Certified Automotive Parts Association, an independent, nonprofit, standard setting and certification organization for aftermarket parts, and Intertek, a leading Total Quality Assurance provider to industries worldwide, have entered into a license agreement, granting Intertek exclusive rights to operate the CAPA certification program around the world. “Given CAPA and Intertek’s over quarter century relationship, this change will set the stage for significant U.S. and worldwide growth opportunities for CAPA,” said Jack Gillis, CAPA’s Interim Executive Director. Under the agreement, Intertek will officially become the exclusive certifying body for CAPA and will administer the program, which includes continuing to manage manufacturer program compliance, administering certification marks and labels, conducting testing and inspection services, performing marketing activities, and day to day program oversight. CAPA will continue as an ANSI approved, independent, non-profit standard setting organization, developing and maintaining CAPA standards under the direction of CAPA’s industry diverse Technical Committee. “At CAPA, our priority has always been to ensure that the market has access to high quality, fairly priced, alternative parts that provide the same functionality as a car company Study From Page 34 Follow-Up in the Automotive Industry, submit a request here. To ask that your company or dealership be included in a future report, as did more than 100 companies last year, visit www.conversica. com/4ps-assessment-request. Survey Methodology Commissioned researchers submitted inquiries on the websites of 866 companies from nine industries, 124 of which were in the automotive industry, and measured the promptness, persistence, personalization and performance of the responses. 34

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brand part,” said Gillis. “Our more than 26-year partnership with Intertek has set the stage for the logical transition of CAPA’s program management to this highly respected, international testing agency. Intertek’s extensive experience with the CAPA, CAPA manufacturers, and automotive testing and certification will enable them to significantly grow the CAPA program. Due to the close partnership between CAPA and Intertek, manufacturers and the marketplace will note few outward changes to the program.” “With the support of hundreds of diverse industry leaders, and Intertek, we’ve been able to take CAPA from a fledgling part certification program to an internationally respected leader in aftermarket part quality and I’m very proud of being part of that process,” said Gillis. “Having completed one of the most successful years in CAPA’s 30 year history, this is a perfect time to set the stage for expanded growth and market access to high quality, CAPA Certified, aftermarket parts, and Intertek is perfectly positioned to do that,” continued Gillis. Aftermarket auto parts are currently available with extremely variable levels of quality. As the global leader in aftermarket part certification for over 30 years, CAPA standards have been used worldwide to identify high quality aftermarket auto parts based on their design, materials, construction and true comparability to car compa-

ny brand parts. Today, over 92 million parts have achieved CAPA Certification. For more than 26 years, Intertek has served as the testing and validation partner to CAPA, accumulating years of expertise in performance, quality and reliability standards for the AM parts industry. In addition, due to the millions of dollars CAPA has invested in manufacturer education and training through Intertek, they have become a trusted partner of the now 68 CAPA approved manufacturers. “Intertek is committed to providing comprehensive solutions for all segments of the automotive industry, including aftermarket parts manufacturers,” said Tim Hubbard, Senior Vice President at Intertek. “We look forward to leveraging our experience and global reach to build on CAPA’s legacy, while taking the program to new heights with increased speed to market and strong industry relationships.” In addition to its extensive experience with CAPA, Intertek provides expertise on performance, quality and reliability standards for the entire automotive industry with efficient, costeffective insights and testing capabilities. The company is accredited by to conduct hundreds of electrical, chemical, and mechanical tests for a wide variety of automotive components, products and systems for both original equipment and aftermarket manufacturers, suppliers and other segments of the industry.n

Companies were selected by compiling rankings from sources such as Forbes, Bloomberg and industry-specific publications. This research was conducted over a one-month period, using different secret shopper personas to solicit contact from the companies surveyed. About Conversica Conversica is the leader in AI-powered business conversations and the only provider of AI-driven lead engagement software for marketing and sales organizations. The flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and effi-

ciently by automatically contacting, engaging, qualifying and following up with leads via natural, two-way conversations. Used by more than 1,000 companies worldwide, Conversica’s sales assistants are built on a proven AI platform integrating natural language processing (NLP), natural language generation (NLG), and machine learning (ML) capabilities and engage prospects over multiple communication channels and in multiple languages. Recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, Calif. n

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Southern Automotive Journal July 2018  

Atlanta I-CAR Golf Tourney Raises Over $65,000 for CREF Anderson Draws Auto Body Shops’ Attention To One-Time-Use Nissan Parts Concerns Rais...

Southern Automotive Journal July 2018  

Atlanta I-CAR Golf Tourney Raises Over $65,000 for CREF Anderson Draws Auto Body Shops’ Attention To One-Time-Use Nissan Parts Concerns Rais...