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CustomerNewsletter

October 2011

Keeping you in the know

Inside This Issue: Kind Hearts Homes of Hope

Sales Satisfaction

Stewart’s Auto Sales is a family operated business in the true sense of “family operated”. The company, founded in 1938 by Lionel Arthur Stewart, father of Richard Stewart started CELEBRATING 73 YEARS operating as Stewart’s Auto Supplies and Repairs, evolving to Stewart’s Auto Sales between 1952-57. We are proud to celebrate 73 years of opertaion. We look forward to many more years with you, our SAS family.

stewart industrial - clark awards

How to Learn from Your Mistakes

CONGRATULATIONS TO STEWART INDUSTRIAL STAFF ON SUCCESSFUL COMPLETION OF FACTORY TRAINING FROM CLARK MATERIAL COMPANY. Back row, left to right: DonalD franklin; DaviD Mills; glenroy welch

Budgeting for Christmas

• • • • • • • • • •

Automotive Art News Football Announcement Game On! Honda Motorbike Donation Stewart Industrial Happenings Mitsubishi ASX Kicks n’ Giggles YUTE Programme Donation Body Language Scholarship Winners ...and more

Mr. James Lechler proudly congratulates 9 Stewart Industrial technicians on awards of Certif icates of Achievement on completing factory training from Clark Material Company. The Regional Manager for Clark, Mr. Guido Fratta stated that “It was a nice surprise to work with the Stewart organization. The mission, values and family culture are the same as Clark’s. Clark Material Handling Company is proud to have Stewart Industrial as a dealer”. Clark Material Company was established in 1917 and has a reputation of being a progressive manufacturing company continuously seeking to improve products, expand service and provide value to customers with safety as a top priority. A culture of safety every day is an important part of their culture. front row, left to right: henry JaMes; wilfreD sMith; Patrick thoMPson; Moulton Davis; Jason greenwooD; Michael rollyforD

Sincere congratulations to: • Glenroy Welch • Jason Greenwood • Michael Rollyford • Henry James

• • • • •

Moulton Davis Donald Franklin Patrick Thompson Wilfred Smith David Mills


Page 2

Stewart’s Automotive Group

October 2011

Kind Hearts Homes of Hope

kind heart’s ltd., the brainchild of the grand children of richard and Diana stewart, is a family based, nonprofit organization is dedicated to helping the less fortunate. fueled by the desire to help people in a more tangible way than just donating to charitable endeavouurs, homes of hope was born. homes of hope, a kind hearts division, is designed to build basic housing for underprivileged and suffering families in Jamaica. so far two such projects have been undertaken under the expert leadership of youth with a Mission (ywaM), where four houses were built and furnished. two houses were built in 2010 and handed over to grateful recipients in st. James.

kind hearts is working with food for the Poor to build and furnish a basic school in one of Jamaica's rural communities (location to be decided after further consultation with food for the Poor). the aim is to construct a sturdy wooden building including a small kitchen, sanitation facilities and teachers’ office. it is hoped that if the financial situation allows for it, to include a small playground.

aMchaM handing over donation to the kind hearts team.

in order to successfully complete this project kind hearts need to raise a total of us$ 32,500. us$ 30,000 of which will pay for building materials and furnishings; with an additional us$ 2,500 needed to build a safe playground. kind hearts is therefore open and receptive to receiving

donations for this project and can be contacted at kind hearts thanks aMchaM for their J$200,000 donation towards this ambitious project.

Honda Motorbike Donations stewart’s auto sales and china harbour engineering company joined hands with the Police and presented the spring hill Police station in Portland with two honda motorcyles in an effort to improve their mobility. from l-r: DsP wayne cameron; supt. noel christie; commission owen ellington; Minister Daryl vaz, M.P. for the constituency; Mrs. J. stewart-lechler and Mrs. Diana stewart; Mr. qi wu yang, china harbour engineering co’s Deputy Manager for Jamaica; Mrs. J. armond of china harbour engineering co.

Suzuki ITC Award easton cunningham, a customs officer stationed in Portland expressed satisfaction with his first suzuki and had no hesitation in deciding on purchasing a grand vitara in July, 2010. interamericana trading corporation (itc), Barbados, the regional suzuki distributor, through its dealership network, has undertaken an on-line survey programme to improve suzuki’s “after-sales satisfaction” and Mr. cunningham’s name was randomly chosen in a recent drawing. stewart’s auto sales wishes to l-r anDrew chin, sales rePresentative; Duncan stewart, Director; easton cunninghaM, suzuki custoMer anD Jacqueline assure its many customers of its stewart-lechler, stewart’s Director continued bench mark high quality of sales and after sales service, supporting their motto of we service what we sell!

the suzuki division of the stewart’s automotive group will be moving from its orchard road home to its new location at 51 south camp road come January, 2012.


Stewart’s Automotive Group

October 2011

Page 3

STEWARTS AUTOMOTIVE GROUP DONATES $8.6 MILLION TO INNERCITY YUTE PROGRAMME

from left to right - Duncan stewart and Jacqueline stewart-lechler, Directors of the stewart automotive group exchange pleasantries with Joseph Matalon, President PsoJ and chair of the yute core executive and sandra glasgow, ceo, PsoJ at the handing over stewart’s $8.6million cheque on friday, 15 July in the suzuki showroom at orchard road.

in making the donation, the stewart’s directors highlighted their continued corporate commitment to education and increased employment opportunities and are delighted to be associated with the Private sector organization of Jamaica’s two year programme focusing on some of the root causes of youth unemployment and violence in Jamaica. “our parents, Diana and richard stewart have inculcated in us the need ‘to give back’ to Jamaica and we are happy to step up by way of this cash donation as well as a commitment to mentorship and volunteerism. we plan on rolling out a programme to our entire staff so that we can increase the number of our mentors and volunteers”.

“we strongly encourage other companies and individuals to participate in this well needed initiative” the stewart’s directors urged.

Budgeting for Christmas

Do you know how to budget for christmas? here are some tips:

1. Make a List - and Check it Twice Make a list of all your family and friends who have been good girls and boys. once you decide who is deserving of a gift from you, determine how much money you can realistically afford to spend. then, designate a set portion of the total amount for each person on your list. 2. Avoid Overspending Don't fall prey to holiday guilt. not only will overspending break your budget, but you'll also set unrealistic expectations. in other words, your friends and family will begin to expect lavish gifts from you every christmas. next christmas, when you're still paying off your credit card bills from this holiday, your dad may wonder why he received a

luxurious watch from you last year, and all he got this year was a measly pair of socks prominently marked "irregular." 3. Pay in Cold, Hard Cash one way to force yourself to stick to your holiday budget is to pay for all your gifts with cash. simply withdraw the amount that you can afford to spend on your holiday gifts. when that money is gone, christmas shopping time is over. 4. Don't Buy Presents for Yourself when you're out shopping for friends and relatives, you're bound to come across some glorious item that you absolutely must have. however, remind yourself that this is the season for giving, not receiving. if that doesn't console you, you could always call one of your other procrastinating family members and tell him to add the item to your christmas wish-list. enjoy the holidays! remember, we don’t want to start the new year in debt.

“I’ve learned that people will forget what you said, people will even forget what you did, but people will never forget how you made them feel.” - Maya Angelou


Stewart’s Automotive Group

Page 4 October 2011

stewart industrial happenings

in the picture to the left is a 22ton komatsu hydraulic excavator recently delivered to china harbour as they undertake major work projects across the island. the work equipment on an excavator is similar to a human arm, enabling an operator to manoevure the machine just like a moving arm. this fully fitted model is capable of lifting and grabbing large objects suchs as rocks, as well as dozing soil and leveling the ground.

china harbour will be using this komatsu in major infrastructure projects across the island, including the christiana bypass road. koMatsu eXcavator

James lechler, general Manager of stewart idustrial said that this equipment is ideally suited for the varying and challenging terrain of the Jamaican countryside and should assist china harbour in meeting their deadlines. koMatsu D65 BullDozer solD to recreation holDings

2012 Mitsubishi ASX the asX is the vehicle from Mitsubishi designed to fit your life like a glove. a vehicle to define driving in the next decade, it is the smart, efficient, compact crossover with a conscience. it comes with a choice of two engines - one petrol, one diesel - a choice of two- or four-wheel drive and the cleartec low emissions package includes auto stop & go technology. Just the right style sophisticatedly monochromatic, ergonomically designed and generous with equipment: even entry-level asX models come with manual air conditioning, seven airbags and stability and traction control, whilst those further up the range include climate control air conditioning, cruise control, rain and dusk sensors, satellite navigation, a Bluetooth hands-free phone connection, privacy glass, engine stop-start button and full leather upholstery.

“Practice without improvement is meaningless.� - www.businessquotes.com


Stewart’s Automotive Group

October 2011

Page 5

SILVER STAR MOTORS HOLD FIRST IN A SERIES OF CUSTOMER FOCUS GROUPS

from l-r: Mrs. stewart lechler, ian Medows, happy customer, Mariclair lyons, happy customer #2, happy customer #3.

In an effort to bring customer service to the highest possible standard, Silver Star Motors, Mercedes-Benz dealer, recently held its first Customer Focus Group meeting. Frank discussions were held with a small group of seven (7) customers in this first in a series of focus group meetings which discussed the best practices to bring about the highest levels of customer satisfaction. All were encouraged to speak freely of their experiences with Silver Star Motors and to explore ways of bringing the dealership to the desired Stewart’s Automotive Group standards of excellence in service delivery.

Chaired by Chris Green, Silver Star’s recently appointed Service Manager, who, with his years of luxury brands experience in the U.K. and Middle East, is committed with his team to bring about the desired change to the Mercedes-Benz’s customers experience. In attendance was Mrs. Jacqueline StewartLechler, a director of the Stewarts Automotive Group with special responsibility for Mercedes-Benz, as well as other staff integral to excellent customer service.

“Work is not man’s punishment. It is his reward and his strength and his pleasure.” - George Sands


Stewart’s Automotive Group

Page 6 October 2011

Automotive Art News Welcome!

automotive art has appointed an important new member of staff for the position of retail Manager at our flag ship location, 22 old hope road, effective october 3rd, 2011. we welcome Mr. Paul forte to our team! Mr. forte comes to us with many years of experience in sales and Marketing in the automotive industry and brings with him a wealth of knowledge and understanding of Personnel and Project Management, customer service relations, financial controls and sales and service. we wish him every success in his new placement! During our transition Miss nicola Mignott, retail Manager, Portmore; Michael Blake, supervisor, 22 old hope road and tyrone white, inventory supervisor, hanover street training course held recently at automotive art. top row l-r: were the primary persons who kevin cooke, Paul forte, anita Dacosta. Bottom row l-r: played an important role in the tamara atkinson, Jorge Portillo support system of the operation. of special mention is Miss Mignott who joined the company in 1996 as a cashier and who over the years has shown such keen interest in learning the business that it earned her promotions throughout the company to supervisor and then to retail store Manager, Portmore. her loyalty, dedication and caring personality do not go unnoticed and we commend her for all her efforts and energy while holding the position of temporary retail store Manager at 22 old hope road. we extend our appreciation to Miss Mignott, Mr. Blake and Mr. whyte for the diligent work involved and determination to have the store continue to succeed in the absence of its leader. on behalf of the Directors, Management and all automotive art staff we offer our gratitude for their commitment! well done! we also welcome new team members, Jorge Portillo - inventory supervisor; kevin cooke – inventory clerk and Miss tamara atkinson - senior customer service representative.

“Integrity has no need of rules.” - Albert Camus


Stewart’s Automotive Group

October 2011

Game On!

But how do I do it? find and circle all of the old tv shows that are hidden in the grid. the remaining letters spell an additional show. alice Ben casey Beverly hillBillies chiPs cannon caPtain kangaroo DoBie gillis Donna reeD Dr. kilDare eMergency fliPPer flying nun fugitive goMer Pyle gooD tiMes green acres green hornet howDy DooDy i sPy ironsiDe Jetsons koJak

Old TV Shows Word Search

l.a. law lassie love Boat MaD aBout you MauDe MeDical center MiaMi vice MoD squaD Moonlighting MurPhy Brown oDD couPle Peyton Place rawhiDe rifleMan rin tin tin soaP st. elsewhere taXi three's coMPany waltons to solve, see next issue

here are the results to the fruit word search featured in the last edition of our newsletter.

Kicks n’ Giggles eleven lines to Make you sMile 1. My husband and i divorced holder. over religious differences. he 7. earth is the insane asylum for thought he was god and i didn't. the universe. 2. i don't suffer from insanity; i 8. i'm not a complete idiot -enjoy every minute of it. some parts are just missing. 3. i used to have a handle on life, 9. out of my mind. Back in five but it broke. minutes. 4. Don't take life too seriously; no 10. god must love stupid people; one gets out alive. he made so many. 5. you're just jealous because the 11. ever stop to think, and forget voices only talk to me to start again? 6. Beauty is in the eye of the beer

Page 7

THE NEW 2012 SUZUKI SWIFT GLXT – SWIFT BY NAME SWIFT BY NATURE

the new 2012 suzuki swift is an evolution in a proud line of suzuki sports cars which had its genesis in the popular suzuki gti. suzuki has not only maintained its reputation for making reliable fuel economy cars over the years, but has now gone beyond the original Dna by creating a vehicle that transcends the original concept of the tiny subcompact to a spacious, fast, technologically enhanced vehicle that will compete with an edge in the aggressive small car market. Putting this new model 1.4l swift in the forefront are features in terms of creature comforts and technology, coupled with a 5 star safety awarD; attractive cabin layout with backlit instrument panel and attractive cabin layout with more legroom than the previous model. new innovations in the deluxe model include the keyless push start ignition, 16 inch alloy wheels, previously only available in the sport model, tect for impact safety, lumbar support bucket seats, kB14B 1.4l vvt engine, six (6) airbags and 4wheel disc brakes for enhanced safety. the vehicle also has the usual power features of power steering, powered side mirrors, central door locking, powered windows; fog lamps, state of the art single cD tuner with fingertip controls on the steering column; usB port with a six speaker system; telescopic steering wheel and halogen headlamps. additionally there are safety features including anti-lock braking system; immobilizer; isofiX child tether anchor and a built-in ladder frame. the economy model offers dual airbags, 4 speakers wheel covers and is not equipped with fog lamps. fuel economy has been achieved by a smaller displacement. the suzuki swift is supported by 3 years warranty and 3 years free react roadside assistance. Priced at an affordable $2,303,505 (economy model) and$2,414,000 (deluxe model) this is definitely the one to beat.

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle


CustomerNewsletter

October 2011

Keeping you in the know

Scholarship Winners 2011 CONGRATULATIONS TO WINNERS OF THE RICHARD AND DIANA STEWART FOUNDATION SCHOLARSHIPS

amber Jhae hosang and father Maurice hosang

the richard and Diana stewart foundation congratulates the following scholarship winners given on the basis of seven children of employees for one year with the ability and who have achieved high academic

novalyn Jackson and daughter christina stephenson

alliyah robinson and ashley Phillips and father father andre Deryk Phillips robinson

performance and behavioural standards. these scholarships cover tuition, uniforms, books, lunch and transportation subsidy.

Jose nunez and son Jose nunez

Mr richard andMrs Diana Michanie Blakeand father Michael Blake stewart

tyreke garrell and father Patrick garrel

scholarship winners and Parents.

Football Competition teams from the group, comprising of stewart’s auto sales – suzuki, Mitsubishi and honda Bikes; stewart Motors – BMw; Budget rent-a-car; silver star Motors – MercedesBenz; automotive art and the stewart industrial Division comprising of ac Delco batteries, cummins engines and generators, Bobcat, JcB, Bomag, komatsu, etc. recently competed in 6 a side competition in august, with suzuki emerging as the champions. Matches, played at the nwc field, Mona were enthusiastically supported by staff of all the group’s many divisions. trophies were handed out by company directors, Mrs. Diana stewart, Mrs. Jacqueline stewart-lechler and Duncan stewart for the Most valuable Player – andrew trophy presentation made by Mrs. Diana stewart. l-r nigel Daley; Most Disciplined Player – leon Davis with the ffrench, steven scudder, thomas channer, andrew Bailey, leon Davis, gregory Burris, andrew henry, Dwayne hyatt, championship trophy going to suzuki. gary Peryer


SAG October 2011 Customer Newsletter