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brooke sachs EDUCATION CARNEGIE MELLON UNIVERSITY PITTSBURGH, PA Aug 2018

User Experience Designer sachs.brooke@gmail.com | brookeasachs.com | 410.596.5882 Versatile professional with a strong analytics background, creatively blends business value with user needs

Masters Degree | Human-Computer Interaction INTERACTION DESIGNER: disaster preparedness mobile solution, prototypes for humorous voice navigations, stress management game, IoT concepts USER RESEARCH: contextual inquiry of students with dietary restrictions, field user tests for stress management game, generative/exploratory research of hurricane preparedness, survey analysis for Graduate Advising Commmittee PROJECT MANAGEMENT EXPERT AND DESIGNER: capstone (thesis) project for

a hurricane preparedness mobile solution for special needs populations BOSTON UNIVERSITY BOSTON, MA

Bachelor of Arts | International Relations Magna cum laude, Dean’s List, PR Director for WTBU student radio

May 2006

SELECTED WORK HISTORY LIBERTY MUTUAL INSURANCE BOSTON, MA 5 years

Assistant Director | Global Specialty Advanced Analytics Led the development and release of predictive tools for front line teams in the US, Canada, and UK PROJECT MANAGER: assigned and oversaw tasks for cross-functional teams, developed business cases, worked closely with senior management on implementation design, ensured alignment on project goals and success criteria USER RESEARCH: interviewed front-line staff, created sequence-flow diagram and stakeholder maps, designed and ran user tests PROTOTYPING: designed digital versions of paper tools to make documentation and data capture more efficient and to reduce manual entry and input errors, co-lead design and feedback sessions on dashboards and toolkits

Consultant | Commercial Insurance Product Management MARKET SELECTION PROJECT CO-LEAD: performed extensive interviews and

workshops with underwriting managers to uncover needs and problems, co-designed a service model and selection tool to identify most profitable opportunities SERVICES SUBJECT MATTER EXPERT: analyze product performance, create account growth and remediation strategies, monitor and report out to Chief Product Officer and Chief Underwriting Officer

Prior work history available by request

SKILLS & TOOLS

PROJECT MANAGEMENT: Waterfall, Agile/Scrum, Microsoft Suite, Change

Management PROTOTYPING: Sketch, Adobe Suite, InVision, Figma, Principle, Atomic PROGRAMMING: HTML/CSS, JavaScript, Java, Arduino

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