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A MAGAZINE FOR AIRLINE EXECUTIVES

Ta k i n g

y o u r

a i r l i n e

APRIL 2003

t o

n e w

h e i g h t s

MAKING EVERY DOLLAR COUNT

A Conversation with . . . Brett Godfrey, CEO, Virgin Blue INSIDE New Approach to Cost Reduction Provides Benefits

Aeroflot Reshapes Itself

American Airlines De-Peaks Its Hub and Spoke Structure

Š 2009 Sabre Inc. All rights reserved.

wearelistening@sabre.com


Sabre Holdings

Sabre Holdings lounge. Subsequent messages could be

At Your Service By Gary Potter | Ascend Contributor The Internet has dramatically

required, etc.). In many cases,

a priority check-in coupon and sends a

changed the way airlines do business

sample code is even provided to

message to the airline that she is on the

and has the potential to continue to do

facilitate easy access to the service.

way to the terminal for check-in. It’s also

so through new and evolving technolo-

Once accessed, the service performs

possible, with Web services, for the

gies. One such Internet technology

the desired function. And because the

shuttle driver to issue boarding passes

being explored by Sabre Labs is how

service is deployed on the Web, it can

and even baggage tags.

custom Web services can be deployed

be reached from anywhere with access to

to enhance various airline operations.

the Internet.

to priority check-in, where she checks

Enabling airline planning or day-of-

“another benefit of Web services.

Increased customer service represents

Now at the terminal, she proceeds her baggage and, if she hasn’t already

to meet the day-to-day challenges of

between alliance partners, Web services

airlines. Holder of nine patents with 20

with the status of the incoming flight

could prove especially beneficial during

pending, Sabre Labs’ team of 18 project

arrival if the flight is delayed.

times of off-schedule operations.

managers and engineers targets and

Notifying partners of late arrivals can

prototypes the application of emerging

represents another benefit of Web

minimize the impact on downline and

technologies to enhance existing Sabre

services. In the case of misrouted bag-

interline operations.

Airline Solutions products or introduce

Increased customer service

Research Into Web Services Holds Promise for Airlines

As the vehicle for communicating

transmitted between the alliance partners

gage, the passenger could be promptly

Sabre Labs, which uses applied

potential new products.

notified and arrangements could be

technology to create business opportu-

Gary Potter is a Sabre Labs

made at that time for the airline to

nities through innovation, is continuing

senior director for research and

deliver her luggage.

to explore ways to tailor Web services

T H E

development projects.

News Briefs from Around the Globe News from Asia Pakistan International Airlines has signed an agree-

vıew

H I G H

L E V E L

Sabre Passenger Reservation System currently in use ®

at PIA. The Roving Agent module’s handheld units

travel applications through Web services

received it, is issued a boarding pass.

ment to implement the Sabre ® Aerodynamic Traveler ™

eliminate the need for a physical connection to a network

could increase operational efficiencies

When the boarding pass is issued, the

passenger processing solutions to heighten customer

cable, enabling agents to provide mobile relief to long

while also helping an airline establish

airline’s Web service-enabled check-in

service and reduce operational and resource costs at

lines of passengers and to proactively meet inconve-

a competitive advantage.

system notifies the downline alliance

a number of its locations. Under this agreement, PIA

nienced passengers during off-schedule operations.

carrier that the passenger has checked

builds upon the Sabre Airline Solutions applications

Take, for example, a passenger

“PIA has gained tremendous benefits from Sabre

arriving at the airport two

already in use at the airline to streamline operations

Airline Solutions technologies,” said Khursheed Anwar,

two potential functional areas that

hours prior to departure.

and enhance revenues.

chief operating officer at PIA. “With the addition of the

could benefit significantly from Web

She arrives and parks in

services — planning (shopping, reserva-

an extended-stay lot, and

via the Sabre ® eMergo ™ Web-enabled and dedicated

will be able to speed up the overall passenger boarding

tions, fulfillment, etc.) and day of travel

with luggage in tow, boards

network solutions, providing PIA access to system func-

process and provide greater efficiency for our agents

(customer service, dining and cabin

a bus for the terminal.

tionality through its applications service provider model

in terms of time required for flight close-out functions

services, flight operations, planning

Depending on the airport,

via an Internet or direct connection. This ASP model

and the ability to perform other duties. This type of

and scheduling, and airport resource

she checks her bags for an

eliminates the airline’s need for costly and complicated

automation is critical for us in our key international

management).

interline trip at curbside or

in-house data center infrastructure and support, and

cities. Accessing these capabilities over the Web

in the terminal. In either

marks the first expansion of Sabre Airline Solutions’

helps us better perform in today’s highly competitive

Internet that provides a link to an

case, she receives a board-

ASP delivery model into the airport environment.

airline industry.”

application that performs a desired

ing pass for the first flight

function — eliminate the need for local

prior to going through the

passenger processing tools designed to increase agent

improved seat utilization with better inventory control

application deployment, which lowers

security checkpoint and

mobility, improve airport efficiency and maximize airline

and top quality check-in services for other airlines that

the overall cost of ownership. Through

heads to the gate area to

customer satisfaction by providing the highest level

use PIA for check-in services in Pakistan. In addition,

Web services, an airline can select —

settle in and wait to board

of service to passengers at the lowest possible cost.

travelers benefit from advance seat and meal selection

and pay for — only the particular

the aircraft.

PIA will implement the Aerodynamic Traveler Gate

and incorporation of frequent flyer programs.

Sabre Labs has already identified

Web services — a location on the

functionality that is needed rather than

In a world enabled with

Sabre Airline Solutions will deliver the new tools

The Aerodynamic Traveler solutions provide

Web services hold out the promise for making travel more seamless for passengers, improving customer service.

buying a complete bundled software

Web services, her travel

system. The airline accesses the Web

experience is made more

service from a unique URL, which lists

convenient and seamless.

the functionality available and describes

The shuttle driver carries a hand-held

in and is traveling with checked baggage.

the requirements needed to use the

device that communicates with the air-

service (what information must be sub-

line’s passenger processing system. The

mitted, what technical specifications are

driver verifies the traveler’s identity, issues

16 ascend

Reader and Roving Agent Check-in modules under the agreement.

Gate Reader and Roving Agent Check-in modules, we

Specific benefits of this agreement include

Connecting to the Sabre ACSI ™ international airport check-in system, already in use by PIA, the Gate Reader

The Gate Reader module reads documents and/or

module will automate the flight boarding and closeout

cards to verify passenger information, including flight

process at the airline’s London Heathrow, Manchester,

information, date, flight origin, passenger name and

New York Kennedy and Toronto locations. After verifying

The alliance partner returns a message

seat number. The Roving Agent Check-in module

passenger information at the time of boarding, the

authorizing complimentary admission to

supplements gate and check-in counter agents’ station-

system performs real-time reconciliation of flight

the departing carrier’s priority customer

ary workstations by providing wireless access to the

lists and passenger data.

april 2003

17


Sabre Holdings

Sabre Holdings lounge. Subsequent messages could be

At Your Service By Gary Potter | Ascend Contributor The Internet has dramatically

required, etc.). In many cases,

a priority check-in coupon and sends a

changed the way airlines do business

sample code is even provided to

message to the airline that she is on the

and has the potential to continue to do

facilitate easy access to the service.

way to the terminal for check-in. It’s also

so through new and evolving technolo-

Once accessed, the service performs

possible, with Web services, for the

gies. One such Internet technology

the desired function. And because the

shuttle driver to issue boarding passes

being explored by Sabre Labs is how

service is deployed on the Web, it can

and even baggage tags.

custom Web services can be deployed

be reached from anywhere with access to

to enhance various airline operations.

the Internet.

to priority check-in, where she checks

Enabling airline planning or day-of-

“another benefit of Web services.

Increased customer service represents

Now at the terminal, she proceeds her baggage and, if she hasn’t already

to meet the day-to-day challenges of

between alliance partners, Web services

airlines. Holder of nine patents with 20

with the status of the incoming flight

could prove especially beneficial during

pending, Sabre Labs’ team of 18 project

arrival if the flight is delayed.

times of off-schedule operations.

managers and engineers targets and

Notifying partners of late arrivals can

prototypes the application of emerging

represents another benefit of Web

minimize the impact on downline and

technologies to enhance existing Sabre

services. In the case of misrouted bag-

interline operations.

Airline Solutions products or introduce

Increased customer service

Research Into Web Services Holds Promise for Airlines

As the vehicle for communicating

transmitted between the alliance partners

gage, the passenger could be promptly

Sabre Labs, which uses applied

potential new products.

notified and arrangements could be

technology to create business opportu-

Gary Potter is a Sabre Labs

made at that time for the airline to

nities through innovation, is continuing

senior director for research and

deliver her luggage.

to explore ways to tailor Web services

T H E

development projects.

News Briefs from Around the Globe News from Asia Pakistan International Airlines has signed an agree-

vıew

H I G H

L E V E L

Sabre Passenger Reservation System currently in use ®

at PIA. The Roving Agent module’s handheld units

travel applications through Web services

received it, is issued a boarding pass.

ment to implement the Sabre ® Aerodynamic Traveler ™

eliminate the need for a physical connection to a network

could increase operational efficiencies

When the boarding pass is issued, the

passenger processing solutions to heighten customer

cable, enabling agents to provide mobile relief to long

while also helping an airline establish

airline’s Web service-enabled check-in

service and reduce operational and resource costs at

lines of passengers and to proactively meet inconve-

a competitive advantage.

system notifies the downline alliance

a number of its locations. Under this agreement, PIA

nienced passengers during off-schedule operations.

carrier that the passenger has checked

builds upon the Sabre Airline Solutions applications

Take, for example, a passenger

“PIA has gained tremendous benefits from Sabre

arriving at the airport two

already in use at the airline to streamline operations

Airline Solutions technologies,” said Khursheed Anwar,

two potential functional areas that

hours prior to departure.

and enhance revenues.

chief operating officer at PIA. “With the addition of the

could benefit significantly from Web

She arrives and parks in

services — planning (shopping, reserva-

an extended-stay lot, and

via the Sabre ® eMergo ™ Web-enabled and dedicated

will be able to speed up the overall passenger boarding

tions, fulfillment, etc.) and day of travel

with luggage in tow, boards

network solutions, providing PIA access to system func-

process and provide greater efficiency for our agents

(customer service, dining and cabin

a bus for the terminal.

tionality through its applications service provider model

in terms of time required for flight close-out functions

services, flight operations, planning

Depending on the airport,

via an Internet or direct connection. This ASP model

and the ability to perform other duties. This type of

and scheduling, and airport resource

she checks her bags for an

eliminates the airline’s need for costly and complicated

automation is critical for us in our key international

management).

interline trip at curbside or

in-house data center infrastructure and support, and

cities. Accessing these capabilities over the Web

in the terminal. In either

marks the first expansion of Sabre Airline Solutions’

helps us better perform in today’s highly competitive

Internet that provides a link to an

case, she receives a board-

ASP delivery model into the airport environment.

airline industry.”

application that performs a desired

ing pass for the first flight

function — eliminate the need for local

prior to going through the

passenger processing tools designed to increase agent

improved seat utilization with better inventory control

application deployment, which lowers

security checkpoint and

mobility, improve airport efficiency and maximize airline

and top quality check-in services for other airlines that

the overall cost of ownership. Through

heads to the gate area to

customer satisfaction by providing the highest level

use PIA for check-in services in Pakistan. In addition,

Web services, an airline can select —

settle in and wait to board

of service to passengers at the lowest possible cost.

travelers benefit from advance seat and meal selection

and pay for — only the particular

the aircraft.

PIA will implement the Aerodynamic Traveler Gate

and incorporation of frequent flyer programs.

Sabre Labs has already identified

Web services — a location on the

functionality that is needed rather than

In a world enabled with

Sabre Airline Solutions will deliver the new tools

The Aerodynamic Traveler solutions provide

Web services hold out the promise for making travel more seamless for passengers, improving customer service.

buying a complete bundled software

Web services, her travel

system. The airline accesses the Web

experience is made more

service from a unique URL, which lists

convenient and seamless.

the functionality available and describes

The shuttle driver carries a hand-held

in and is traveling with checked baggage.

the requirements needed to use the

device that communicates with the air-

service (what information must be sub-

line’s passenger processing system. The

mitted, what technical specifications are

driver verifies the traveler’s identity, issues

16 ascend

Reader and Roving Agent Check-in modules under the agreement.

Gate Reader and Roving Agent Check-in modules, we

Specific benefits of this agreement include

Connecting to the Sabre ACSI ™ international airport check-in system, already in use by PIA, the Gate Reader

The Gate Reader module reads documents and/or

module will automate the flight boarding and closeout

cards to verify passenger information, including flight

process at the airline’s London Heathrow, Manchester,

information, date, flight origin, passenger name and

New York Kennedy and Toronto locations. After verifying

The alliance partner returns a message

seat number. The Roving Agent Check-in module

passenger information at the time of boarding, the

authorizing complimentary admission to

supplements gate and check-in counter agents’ station-

system performs real-time reconciliation of flight

the departing carrier’s priority customer

ary workstations by providing wireless access to the

lists and passenger data.

april 2003

17


AtYourService_APR_2003