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RESIDENCE The SAAA MAGAZINE San Antonio Apartment Association

EXPO 2013 is almost here! Follow the Yellow Brick Road...

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July/August 2013 |


Join us to learn about safety from the San Antonio Fire Department and Red Cross


Upcoming courses for your career development plus designation information


Participating companies and photos


The recipe for success The value of focus


Vendors get your booth now for the largest event of the year!


Attend the Election of Officers and meet your 2014 Board of Directors


2013 Campaign Results


Best practices for safety


What is PAC / PAC Posters for sale!


Welcome our new members


Latest information on market conditions




San Antonio Apartment Association The San Antonio Apartment Association offers the support and opportunity for owners, managers and suppliers of the rental housing industry to relate, exchange ideas and experiences, and establish high standards. The Association serves as a professional, unified voice to address common issues affecting our industry and community at the local, state and national levels. The Association maximizes resources to provide our members with benefits such as access to quality educational programs, information through research and legislative involvement, and the enhancement and growth of professionalism within our industry while serving the community.

STAFF Executive Director | Teri Bilby Director of Communications | Kimberly Pipes Director of Education | Jennifer Feeler Director of Government Relations | Hector Morales, Jr. Director of Member Services | Darlene Willis Director of Programs and Events | Amy Sanchez, CMP Executive Assistant | Debbie Humes-Maldonado Administrative Coordinator | Sandra Valadez LEGAL COUNSEL David Fritsche 210.227.2726 | ADVERTISING AND MARKETING To advertise with the San Antonio Apartment Association, contact MEDIA All media inquiries and requests for information can be directed to Executive Director, Teri Bilby, 210.692.7797

HOW TO CONTACT US San Antonio Apartment Association 7525 Babcock Road, San Antonio, TX 78249 210.692.7797 or 877.306.4108, Fax 210.692.7277 or 877.316.1984

Connect with us on social media...

“The Residence” Magazine is published bi-monthly by the San Antonio Apartment Association, Inc. Circulated free to members. Entire contents are the © Copyright 2013 of the San Antonio Apartment Association, Inc., all rights reserved. The San Antonio Apartment Association, Inc., expressly reserves the right, in its sole discretion, to reject advertising which may subject the San Antonio Apartment Association, Inc., to liability under statutory or common law. Contributed material does not necessarily reflect the views and opinions of the San Antonio Apartment Association. Printed at Shweiki Media on FSC Certified Paper ( | July/August 2013




PRESIDENT Renetta Quintana NRP Group

PRESIDENT-ELECT Mike Rust, CAPS Shelter Corporation

VICE PRESIDENT Matt Lusk Impact Floors

TREASURER Allyson McKay, CPM Lincoln Property Company

SECRETARY Cheree Allee Greystar

PSC PRESIDENT Delfina Aguilar Appliance Warehouse




Kelley Liserio - HomeSpring Residential Services

President - Delfina Aguilar - Appliance Warehouse

President – Tami Martin, CAM, CAMT, CAPS

Donna Schmidt, CPM - Greystar

President-Elect - Scott Milgrom - Signs Now

President-Elect - Michael D. Clark, HCCP

Vice President - Mary Tranchell - Vamvoras

Treasurer – Beth Van Winkle, CAM, CAPS, CPM

Secretary - Liz Johnson - Bexar Towing

Secretary – Dave Marcinkowski

DIRECTORS AT LARGE Julie Agne-Highsmith, CAM - Embrey

April Chapman, CAS - The Liberty Group

Steve Colella, CPM - McDougal Property Management Amber Edwards - Resource Residential Selina Lazarin - Westdale Asset Management Jody Marquez - Implicity Management Ben Ross - BNP Investments

Bobby Bridwell - Arbor Contract Carpet Jennifer Duran - BG Staffing Holly Stuckey - Apartment Finder Nicole Plummer - CORT Jason Hall - Pathfinder

Steve Ross - Bob Ross Realty

VP at Large – Kelley Liserio, NCP Delegates - Renetta Quintana; Allyson McKay; Mike Rust; Kelley Liserio; Delfina Aguilar; Cheree Allee Debbie Wiatrek Alternates - Marc Ross; Steve Ross; Celine Williams Jody Marquez; Scott Milgrom _____________________________________________

Debbie Wiatrek - Capstone Real Estate Services

Matt Lusk - Impact Floors


Celine Williams - Alpha-Barnes Real Estate

David Walker - Gratr Landscapes

Chairman - Alexandra Jackiw, CAPS, CPM

Delfina Aguilar - Appliance Warehouse

Regional Vice President - Mike Clark

Scott Milgrom - Signs Now


Delegates - Kelley Liserio, NCP; Allyson McKay, CPM;

Mary Tranchell - Vamvoras Plumbing

Barbara MacManus, CAM, CAPS, CPM,

Renetta Quintana; Steve Ross, NAA IRO Chair; Mike

Liz Johnson - Bexar Towing

Mac Real Estate

April Chapman, CAS - The Liberty Group

Bob Ross, Bob Ross Realty (Dec.)

Rust, CAPS Alternates - Cheree Allee; Donna Schmidt, CPM; Marc Ross, NAA Treasurer; Teri Bilby


Thursday, Sept. 19th • 2:00 p.m. • Freeman Expo Hall 3201 East Houston Street • San Antonio, Texas 78219


July/August 2013 |


President’s Message Renetta Quintana | SAAA 2013 | SAAA President | NRP Management

We continue to move forward our Success in Motion….. Our 2nd quarter was just as exciting as the 1st! Wait until you see what we can do in the 3rd!

A few words to remember….. Stay Involved, Participate, Stay Involved, Participate, Stay Involved, Participate • CONGRATULATIONS to our SAAA Members for raising $30,000 for the Heroes Campaign for American Red Cross! Thanks to everyone who participated! With everyone’s efforts we were able to exceed our goal of $25,000. A special thanks to our top companies Diamond Management for raising over $8,400, HomeSpring Residential for raising $4,576 and Lincoln for raising over $3,600. Let’s get ready for the 100 Club & Blue Santa Drive! • Our Leadership Lyceum Program has completed two classes with only one left before they graduate. We are continuing to identify and cultivate our future leaders for SAAA! • SAAA PAC Business Exchange in May at Granberry Hills was a success with 26 owner management companies and vendors participating getting closer to our $50,000 PAC goal. Our 1st ever PAC Posters are on sale for only $29! Purchase your poster, instantly be a PAC Investor and enjoy quotes from our member’s experiences of “You know you have been in property management too long when….” • Government Affairs continues to work on and support City Council Races helping candidates in the runoff elections. We supported our candidates at polling stations around the city on Election Day. • Our Summer June Member Mixer at Mi Casa Tamales in Boerne was lots of fun! • NAA Assembly of Delegates attended the NAA Education Conference in San Diego to continue to take our message of “Taking Political Involvement to the Next Level.” • Membership Committee has successfully recruited 105 new members! We still have opportunities to bring in new members for our association through year end. Please contact Darlene@saaaonline or go to for information. Thanks to everyone who has increased their level of involvement to help us achieve our plan of work for 2013. For more information on how to get involved or join and serve on a committee, please visit our website, Remember, Stay Involved, Participate, Stay Involved, Participate, Stay Involved, Participate

Continuing moving forward our…….Success in Motion! | July/August 2013


PSC PRESIDENT’S MESSAGE Delfina Aguilar | SAAA 2013 | PSC President | Appliance Warehouse


e would like to welcome our newest members to the Product Service Council: Jennifer Duran with BG Staffing and Bobby Bridwell with Arbor Contract Carpet. Both have already been hard at work serving on various committees, and helping out with our upcoming 2013 SAAA Expo. The Expo will be held on Thursday September 19, 2013 at the Freeman Expo Hall, so get ready to Follow The Yellow Brick Road and join us for a great time. This year, one of the projects that PSC has been working on is the implementation of a new Sponsorship Program. The new program will allow

members to review a menu of the sponsorship opportunities for SAAA events that occur throughout the year, and hopefully allow for advance planning and budgeting for our members. The new program will also open sponsorship opportunities for new associate members to participate in. Keep an eye out for more details coming soon. On behalf of PSC, we would like to thank all the members and the SAAA staff who have contributed their time, ideas, and talents to help make all of the SAAA events a great success. We look forward to continue working as a team to keep “Success in Motion”.

MEMBERS ON THE MOVE! Heath Hallada is proud to announce his new role as Founder of Green Door Valet. Heath has years of experience implementing recycling programs and managing waste removal services for multi-family communities across the United States (as National Sales Manager for Waste Management). Green Door Valet provides Valet Recycling & Waste collection services for multi-family communities in Texas, with an emphasis on developing successful recycling programs to reduce waste costs and ensure compliance with City & State Recycling Regulations. Contact Green Door Valet; 512271-7000, info@greendoorvalet. com,


If you have company news you’d like to share, send it to

Don’t miss this year’s tournament! at Bandera Bowl on Huebner Road

Registration 6:00 p.m. • Practice time 6:50 p.m. Bowling 7:00-10:00 p.m.

Register to be a bowler!

$250 per lane - includes 4 bowlers, a pizza, a pitcher of your choice of beverage & banner with team name (limit 2 lanes per company)

Register to be a spectator!

$15 per spectator (anyone not bowling) - includes a slice of pizza and a soft drink • No children or anyone under 18 allowed • Attendees cannot bring outside food or beverages into bowling alley Contact Amy Sanchez, for information.


July/August 2013 |


Summer Mixer! AUGUST 15th 6:30 p.m.

$25 Pre-registered $35 if registered after Aug. 2nd


Fire Safety Briefing with SAFD Inspections Division and American Red Cross!

July 17th


9:00 a.m. at SAAA

Seating is limited - register at

Fire Action Plans • Prevention Tips • Inspectors Report Media Relations Do’s and Don’ts • Code Change/Requirements

• Asphalt • Awnings • Carpentry • Balcony & Entry Landing Repairs • Roof Repairs • Siding Repairs & Placement

• Exterior Rehabs • Exterior Painting • Sidewalk Repairs • Welding • Subfloor Repairs • and much more...

Your Local, Trusted Source for Multi-family Construction! | July/August 2013




July/August 2013 |


SAAA Honors These Diamond Sponsors: Apartment Guide • 210.499.5998 • • 210.625.7155 • BG Staffing • 210.348.0346 • Coinmach • 210.697.9200 • Colors Unlimited • 210.310.1545 • Cort • 210.615.8264 • Dixie Carpet Installations • 281.261.6334 • For Rent Media Solutions • 210.377.3116 • Gratr Landscapes, Ltd. • 210.764.7773 • HD Supply • 800.431.3000• Impact Floors • 210.349.9216 • The Liberty Group • 210.525.7966 • Lone Star Carpet • 512.836.9311 • Rasa Floors • 210.212.4444 • Redi Carpet • 210.257.0000 • Roto-Rooter • 210.257.0000 • Signs Now • 210.520.6699 • Time Warner Cable • 210.582.9586 • Vamvoras • 210.341.2004 • Worldwide Pest Control • 210.734.0000 •

Thank You!

These companies have generously supported the San Antonio Apartment Association with their Diamond Sponsorhip. Please give them consideration whenever possible in your multi-family businesses. | July/August 2013



QUALITY Education...

Professional Courses...

SAAA is your professional resource for continuing education credits to advance your career in the multi-family industry...backed by the state and national associations with your best interest in mind!

Leasing Bootcamp July 9th, 9:00 a.m. - 1:30 p.m. $75 FREE for PEP

July 29-31 then August 27-30 $765 $675 for PEP

SAAA Education Center

SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249

7525 Babcock Road, San Antonio, TX 78249

• Basics of leasing • Fair Housing 101 • Overcoming objections • Light lunch provided, includes property tour • Presented by Michelle Covin, For Rent Media Solutions

• Last chance to earn your CAM for 2013 • Management of Residential Issues • Legal Responsibilities, Marketing, HR and more!

Excel & Outlook

CAS (Certified Apt. Supplier)

July 16th, 9:00 a.m. - 12:00 p.m. $68 SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249 • Basics of Excel and Outlook • Learn to use Outlook for multi-family purposes • Email blasts • Marketing and leads • Presented by Michelle McMillan, Capstone

Landlord 101 Series

• Presented by National Speaker, Jackie Ramstedt

Takes place during CAMSLAM $450 for Vendor Members SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249 • Helps you better meet the needs of the properties you serve • Training includes: Management of Residential Issues, Risk and Financial Management, Fair Housing

• Presented by National Speaker, Jackie Ramstedt


July 12th, 11:30 a.m. - 1:00 p.m. FREE! Bring your lunch or $10

August 6th, 11:00 a.m. - 1:00 p.m. $70

SAAA Education Center

SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249

7525 Babcock Road, San Antonio, TX 78249

• R 22 Conversions • Presented by Charlie Gallagher, Century A/C

• 2-year Certification • Presented by Mario Aguilar, Jumpstart

Fire Safety Briefing

New Eviction Rules

July 17th, 9:00 a.m. - 11:00 a.m. FREE!

August 8th, 9:00 a.m. - 10:30 a.m. $35

7525 Babcock Road, San Antonio, TX 78249

7525 Babcock Road, San Antonio, TX 78249

SAAA Education Center

• Fire action plans, prevention, tips • Media relations do’s and don’ts • Inspectors report • Code changes/requirements • Presented by SAFD and American Red Cross



July/August 2013 |

SAAA Education Center

• Change in party representation • Owner’s writ of possession • Changes to language concerning rent owed • Q & A • Presented by David Fritsche, SAAA Legal Counsel CLASSES AND DATE ARE SUBJECT TO CHANGE

Certified Freon Recovery August 10th - 11th (1/2 day 11th) $285 $255 for PEP Everest Institute

6550 First Park Ten Blvd., San Antonio, TX 78213 • Required by law for anyone that works on HVAC systems • Learn the knowledge to pass the Federal EPA 608 Exam • Presented by Frank Garcia, Everest Institute


Seminars at SAAA’s

Education/Training Center

Show Me The Money! (Collections) August 15th, 9:00 a.m. - 12:00 p.m. $68 FREE for PEP SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249 • Importance of accurate and complete paperwork • Collection from vacated residents • Credit bureaus plus Q & A • Presented by Kristin Muse, National Credit Systems

Rental Housing Laws - David Fritsche - March 2013

Building Loyalty Like Gaga

Sept. 5th, 9:00 a.m. - 12:00 p.m. $68 FREE for PEP SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249 • What are Lady Gaga’s techniques for loyal fan base? • How to apply these techniques to multi-family and student housing • Presented by Barbara Savona, Sprout Marketing

Building Your Dream Team

Raising Rents - Debbie Wiatrek - May 2013

Sept. 10th, 9:00 a.m. - 12:00 p.m. $68 FREE for PEP SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249 • Learn how to lead and motivate others • What is high efficiency selling • Learn how to ask the right questions and make the sale • Presented by Nancy Payne, For Rent Media Solutions

Crime Prevention

Sept. 24th, 9:00 a.m. - 12:00 p.m. $68 $61 for PEP SAAA Education Center

7525 Babcock Road, San Antonio, TX 78249 • Tips on keeping your property safe and crime free • More information coming soon!

Fair Housing - David Fritsche - May 2013 | July/August 2013


CAMSLAM 2013! Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. Managers have a great deal of responsibility for the upkeep and management of apartment communities. They have the tremendous opportunity to quickly advance within an industry that values and invests in its people. By becoming a CAM Designate you can take your career to the next level. CAM is not just a title, CAM training helps you manage your apartment community and team more effectively. Training covers: • Management of Residential Issues • Legal Responsibilities • Human Resource Management • Fair Housing • Marketing • Property Maintenance for Managers • Risk Management • Financial Management • Research, analysis, & evaluation

Presented by National Speaker: JACKIE RAMSTEDT, CAPS, CAM, CAS

President • National Speaker • Consultant • Performance Expert

CLASS DATES: July 29 - 31 then August 27-30 at the SAAA Education & Training Center 7525 Babcock Road, San Antonio, TX 78249

$765 for members • $675 for PEP Subscribers

Cost includes all books, application & exam fees, meals and a certificate from the National Apartment Association—must be paid in full before class begins.


You’re already a Success. Become a Certified Success.

Contact Director of Education, Jennifer Feeler, to register today!

REGISTRATION FORM: Company/Community Name:_____________________________________________________________________ 1__________________________________________ 4____________________________________________ 2__________________________________________ 5____________________________________________ 3__________________________________________ 6____________________________________________ PEP Subscriber? Total amount to be billed: $_______________________ q Yes q No

Company:_______________________________________ Primary Contact:________________________________ Phone:___________________Fax:____________________ Email:_________________________________________ Cancellations must be made by July 17th Cancellations must be received by deadline date to receive a refund. The reservation fee(s) will be due if notice of cancellation is not received. Phone, fax and emailed reservations are considered confirmed. No-shows will be billed. I understand that by providing the fax number and email address above, on behalf of the company/organization/property specified above, that I am authorized to and hereby consent for the company/organization/property to receive faxes and email notices sent by or on behalf of the San Antonio Apartment Association.

Please send completed form to Jennifer Feeler either via fax at 210.692.7277 or email BILLING OPTIONS: q Invoice me q Check Enclosed q Prepay Option Card No: __________________________________ Exp:__________Billing Zip Code:__________Sec. Code:______ Signature______________________________________________________________________________________ It is the policy of the SAAA that all events and education seminar invoices incur a $2 billing fee, unless payment in full has been made prior to the invoicing of such event or if registration is being paid in full at the door.


SAAA events, seminars, classes and gatherings will be photographed and/or videotaped for future use in promotional materials. By entering the events, you are providing SAAA irrevocable permission to use your voice, image or July/August 2013 | likeness for any live or recorded video display, broadcast or other transmission, reproduction or other depiction in any media now or hereafter existing for any legal purpose without your consent. To unsubscribe from emails, faxes, or any information from SAAA, please email, 7525 Babcock, San Antonio, Tx 78249 Office 210.692.7797 Fax 210.692.7277. © Copyright San Antonio Apartment Association 2013.



Certified Apartment Portfolio Supervisor


Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation for multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation.

Certified Apartment Manager


The on-site manager is a vital link between apartment residents and the community owners and investors. The manager must provide satisfactory accommodations for the residents as well as a strong bottom line on the owners investment. That’s why an increasing number of owners and investors are seeking NAA-designated CAM, Certified Apartment Managers, to fill their staffing needs.


Certified Apartment Supplier Suppliers are important liaisons to the multi-family housing industry. This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer and is held in conjunction with the CAM course.

National Apartment Leasing Professional Leasing professionals are the first people prospective residents meet, and often their only impression of the property staff. This course is designed to teach these professionals skills to help them become top producers.

Congratulations to our newest GRADUATES! What a wonderful professional achievement! Congratulations on all the hard work and dedication it took to get your designation! This accomplishment is recognized nationally as a symbol of excellence and we are very proud of you!


EDUCATION GIFT CERTIFICATES! The gift of education is a special gift that has great long-term value! Consider giving an education gift certificate to a friend, employee or co-worker! Contact to order today.

CYNTHIA FUENTES, Shelter Corporation, CAM CHRISTIE GARCIA, Residence Property Company, CAM LORIE GLASSCOCK, Capstone, CAPS JOSHUA GLENN, Alpha Barnes, CAM JENNIFER HALE, Shelter Corporation, CAM ELECTRA HARRIS, Alpha Barnes, CAM KELLIE MONTOYA, Winthrop Management, CAM ANNETTE MOSES, Resource Residential, CAM YVONNE PODUFALY, The Hayman Company, CAPS VANESSA RANGEL, Shelter Corporation, CAM BILLY SUTTON, Mac-Gray, CAS MARY ALICE TRUEBA, Mid-America Apartment Communities, CAM JERRY TURNER, T 4 HIM, CAPS ZACHARIAH WOODARD, SAHA, CAPS | July/August 2013



July/August 2013 |



elcome back to the Governmental Affairs Corner! In this article we have much gratitude to give to many of our members; and I wish we could thank each one of you by name, but there are simply too many of you to list. So I will do my best to ensure that our gratitude comes through in this article.

2013 SAAA PAC Business Exchange Let’s begin by acknowledging all of the participants in this year’s SAAA PAC (Political Action Committee) Business Exchange held on June 14th at Granberry Hills. Talk about a major success. We had 26 owner/management company members sponsor (gave of their personal time and energy for free) to be at this event; we simply can’t thank them enough. We also had an equal number of vendor members participate, and we also want to thank them for registering and attending the event. At the event, and since the event, we keep hearing from both vendors and owner/management companies great reviews about how beneficial the exchange was for their businesses. On the fundraising side of this, the event raised over $13,000 of PAC Funds, almost double of last year’s SAAA PAC Business Exchange! This was a phenomenal job by everyone. If you’re interested in next year’s Business Exchange, contact me as soon as you get a chance to find out about it. One more special thanks to the PAC volunteers who helped as marshals during the exchange ensuring that every participant stay on the event’s schedule.

San Antonio City Council Races Volunteers The next thanks go out to every one of our members who stepped out and took part as volunteers for a couple of the San Antonio City Council candidates endorsed by the SAAA Board of Directors; City Council District 3 Leticia Ozuna and City Council District 8 Rolando Briones. We organized a phone banking session for both candidates and we want to thank the people who came out to take part in that session as phone banking plays a crucial role in electoral cam-

paigns. Secondly, on Election Day, our members did a great job of coming out to support the two candidates. We had members at ten election poll sites from 7:00 a.m. to 7:00 p.m. Once again, we cannot thank ever one of our members who dedicated their time and energy on that day.

San Antonio City Council Races – Winners & Losers (and run-offs!) Let’s talk a little more about the San Antonio City Council elections, of the ten candidates that our Association endorsed, seven won their elections, two went into run-off elections (City Council District 5, David Medina (against Shirley Gonzales); and City Council District 8, Rolando Briones (against Ron Nirenberg)), and one lost her election (City Council District 3, Leticia Ozuna). Those who won, and who we had endorsed are: Mayoral Place, Julian Castro; District 2, Ivy Taylor; District 4, Rey Saldana; District 6, Ray Lopez; District 7, Cris Medina; District 9, Elisa Chan; and District 10, Carlton Soules. By the time this article goes to print the run-off elections will have been decided, so stay tuned to the news and to the next issue’s article as we discuss who won those elections.

New Councilwoman – Rebecca Viagran In San Antonio City Council District 3 we have a new Councilwoman, Rebecca Viagran. She comes with a lot of experience in city politics and city governance. She used to work for a councilperson and has served on several boards and commissions. I have already met with her briefly and she is dedicated and intelligent. I’m sure that her office and our Association will work well together.

Jon Otto of Dayton made it through the legislature. This bill will make a current pilot program permanent and extend it statewide; it’s a program which allows taxpayers with properties valued over $1 million to appeal ARB (appraisal review board) decisions to the State Office of Administrative Hearings (SOAH), which is something that would benefit our members. Now it’s just a matter of time to find out if the Governor will sign this bill into law, let become law without a signature or veto it.

SAAA PAC - Poster On a different and very positive note, the SAAA PAC members have been busy at work. They have come up with an amazing and simply wonderful idea, it’s the PAC Poster. This poster is titled “You know you’ve been in Property Management too long when…” and contains 15 items in response to the title. Many property managers have already expressed that they want one of these to display on their office and even at other locations on their sites. Anyone can get a poster for a small PAC donation of $29! You can speak to any of our PAC members or contact me for more information on how to get one of these posters.


State Legislature

Another item that the PAC members have come up with is the new PAC Pin (actually there are now two pins, a gold one and a silver one). These pins designate the level of contribution a person has donated to the PAC Fund; if you donate $200 or above you get a gold pin, otherwise you get a silver pin. You should already have started seeing people wear these pins as they show their strong and proud support of the PAC Fund.

The regular session of the Texas State Legislature has come to an end, its last day was May 27th; but the Governor quickly called all the legislators back for a Special Session to hammer out political redistricting maps. More on this on the following issue’s Government Affairs Corner. Point of interest: HB 316 by Representative

Please keep checking the Government Affairs section of our website for upcoming events, current affairs and issues of interest to our industry. As always, my door is open to everyone. If you have any concerns or ideas, just contact me. | July/August 2013



May, 2013 - Granberry Hills

2013 BUSINESS EXCHANGE Thank you to the following companies for participating in this year’s PAC Business Exchange! OWNERS/MANAGEMENT COMPANIES Abbey Residential Alpha-Barnes Real Estate Bob Ross Realty Capstone Real Estate Services Churchill Forge Properties Drought Properties Embrey Management Falkin-Platnick Greystar The Hayman Company HomeSpring Residential Implicity Management Kerrybrook Apartments, LLC Lincoln Property Company The Lynd Company McDougal Property Management NRP Group Orion Real Estate Services Pinnacle PPA Real Estate Management RC Management Resource Residential Riverstone Residential Group Shelter Corporation United Apartment Group Western Rim


July/August 2013 |

VENDORS Apartment Finder Behr Paint Corporation Bexar Towing BG Staffing Blancken Insurance Group Coinmach Corporation eConserve LLC E-Z Washer Dryer Leasing FSI Construction Impact Floors of Texas Ingersoll Rand Law Office of R. David Fritsche NWP Services Corporation One Call Now Pathfinders Insurance Pest Shield Poolsure Rasa Floors Roto-Rooter Signs Now Sprout Marketing Surface Connection T.F. Harper & Associates The Paint Drop by Valspar Valet Waste


A great evening of business, music, food and friends! | July/August 2013

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July/August 2013 |

100 CLUB The San Antonio Apartment Association supports the 100 Club of San Antonio. This year we are selling raffle tickets once again and all proceeds will go to the 100 Club!

Tickets now available! Only $10 for a chance to win! 1st prize iPAD 2nd prize $500 cash 3rd prize Gift Basket worth over $1000 *Drawing will be held July 18th at the Bowling Tournament (do not need to be present to win) Pick up your tickets at the SAAA office Contact for more details.

Showing Up... “Showing up and putting forth genuine determination and effort will get you further then you can ever imagine. Find your gift, do what you love, and keep working toward your goals. You will even surprise yourself with how much you can do.� Mark Cukro

Serving the Families of San Antonio and Bexar County Law Enforcement & Firefighter Heroes who have fallen in the line of duty. | July/August 2013



For Independent Rental Owners

Landlord 101 Series: Topic: R-22/R410A July 12th – 11:30 a.m. - 1:00 p.m. at SAAA - 7525 Babcock Road

SPEAKER: Charlie Gallagher, Century A/C Supply Class is free for all SAAA Members - each person pays for their lunch RSVP to Jennifer at


July/August 2013 |


FOCUS... T The Recipe for Sucess!

ake the example of any person who has achieved success in his or her chosen field and you’ll find that they share certain traits.

You’ll find strong motivation, clear goals, the will to overcome all odds and hard work. But there is one quality that distinguishes them from the rest. And it is their ability to concentrate all of their attention on the goals they have set. While effort is important to complete a given task, it is this ability to focus that is often the deciding factor that determines how well you do it.

The Value of Focus

In today’s competitive world, we believe that multi-tasking is essential and we are obsessed with becoming “well-rounded” personalities.

Remember the school experiment in which we used a lens to cause the convergence of the sun’s rays and watched in awe as a scrap of paper placed underneath caught fire? This, precisely, is what focus is about. When the rays of the sun scatter everywhere, they do not have the capacity to generate enough heat but use a lens to focus the same rays and you get magical results. | July/August 2013



22 July/August 2013 |


Similarly, you may have the greatest ideas and the most brilliant of plans but unless you set your sights clearly on what you wish to achieve and follow through with focus, you will not reach your goals.

Rather, stop doing the things that are not an absolute necessity at the present moment, and you will find it easier to focus on those that are most important.


Before you blindly jump into getting things done, pick the tasks that are most important. Sort out the items on your “to do” list and arrange them according to how urgent or important they are.

Compared to motivation or perseverance, focus is often easier to develop. It does not require you to learn something new; rather, it involves a process of letting go of some of your habits that distract you from the most important things. Here are a few ways in which you can develop focus. 1. Stop Doing Too Much Think of all your activities throughout the day and list them out. Then look at each one individually and assess if you really need to be doing it. Where possible, delegate the task to someone else; if there are things you simply do as a matter of habit, but which do not contribute in any meaningful way, stop doing them. Keeping up with news of your area of expertise or general situations in your area may be necessary; but is it really so important to regularly follow the gossip columns that detail the lives of celebrities? If you have a full-time job, attend classes to pick up a new skill, volunteer for community work and take up a part-time job to augment your income, burnout is an inevitable outcome because you constantly have so much on your plate that it overwhelms you.

2. Prioritize

Prioritizing will help you avoid the activities that drain your time and energy. If you have set your aim on learning a new skill, give yourself a timeframe within which to complete it and put it as an important task on your list. Cut out something that is not as important and you will find it easier to do what you need to do to achieve your goal. 3. Get Rid of Distractions It takes very little to divert our mind from the task at hand – an e-mail from a friend, or an interesting article in the newspaper or even a simple conversation in the office can serve as a distraction.

headphones to cut out the music. Announce to people that you are going to be busy and out of bounds for the next few hours and shut the door of your room. Turn off the television and maybe even your phone.

THE BOTTOM LINE In today’s competitive world, we believe that multi-tasking is essential and we are obsessed with becoming “well-rounded” personalities. While this may seem like a good thing, it has the potential to cause damage by draining you. Instead, stick to one goal at a time, eliminate clutter and work on achieving your one goal before moving on to another one. Take these steps to improve your focus and almost instantaneously, you will find your productivity soaring.

Written on 4/18/2013 by Vishal P. Rao. Vishal P. Rao runs the work at home forum, a popular online discussion forum for those who work from home. Read reviews of business opportunities/ programs, get advice or just stop by to have a casual chat.

Distractions tend to make you lose not just valuable time, but also your focus; so take steps to keep them away. De-clutter your desk, your computer or your home and you are sure to find it easier to focus on the task on hand. If you have an important presentation to prepare, do not log on to your email and turn off notifications because the messages there will divert you from working on your project. Take off the | July/August 2013




Where the Yellow Brick Road leads you!

September 19th 4:00 - 8:00 p.m. Freeman Expo Hall

3201 E Houston St, San Antonio, TX 78219


for Owners, Management and On-site Personnel!

Contact Director of Programs and Events, Amy Sanchez, at for more information.


July/August 2013 |


EXPO 2013

Tradeshow Floor Layout

at The Freeman Expo Hall

next to the AT&T Center | July/August 2013



Thank You to the Following Sponsors... The Wizard of Oz:

RSI Texas

Emerald City: Roto-Rooter, All in One Employment Solutions Ruby Slipper: (sold out) Apartment Guide, Bexar Towing, Gratr Landscapes, Impact Floors, Mac-Gray the Laundry Room Experts, Signs Now, The Liberty Group, Vamvoras, LTD. Glenda Goodwitch: (3 remaining) Appliance Warehouse, CORT, BG Staffing, Crime Clean of Texas, Foundation Repair Texas & Oklahoma (Church Services), Ramming Paving, Inc., TPI Inc. Dorothy Gale: (9 remaining) Century A/C Supply Flying Monkeys: (Unlimited) Alpha-Barnes, HomeSpring Residential Services, Implicity Management, Shelter Corporation, The Marketing Department, The NRP Group

Sponsorships still available - contact Amy Sanchez at 26

July/August 2013 |


Follow the Yellow Brick Road to the


September 19th


4:00 - 8:00 p.m. Freeman Expo Hall

3201 E Houston St, San Antonio, TX 78219


for Owners, Management and On-site Personnel!

Contact Director of Programs and Events, Amy Sanchez, at for more information.

Thursday, Sept. 19th • Freeman Expo Hall 3201 East Houston Street • San Antonio, Texas 78219

Owner/Mgmt/Onsite Only


2 p.m. ELECTION OF OFFICERS & Annual Meeting/Reception $25 per person • $35 at the door 4 p.m. Business Expo...FREE!

2 p.m. ELECTION OF OFFICERS & Annual Meeting/Reception $25 per person • $35 at the door

© San Antonio Apartment Association 2013 SAAA events, seminars, classes and gatherings will be photographed and/or videotaped for future use in promotional materials. By entering the events, you are providing SAAA irrevocable permission to use your voice, image or likeness for any live or recorded video display, broadcast or other transmission, reproduction or other depiction in any media now or hereafter existing for any legal purpose without your consent.

Reminder: Non-exhibiting SAAA Vendor Members will not be permitted entrance into the Expo

Owner/Mgmt. Company: _________________________________

Company Name: ________________________________________


Primary Contact: ________________________________________

Primary Contact: ________________________________________

Phone: ________________________________________________

Phone: ________________________________________________

Email: _________________________________________________

Email: _________________________________________________ Attendees for Election of Officers: Attendees:

Election Expo

Name: _____________________________________

q q

Title: _______________________________________ Name: _____________________________________

q q

4. _____________________________________________________ 5. _____________________________________________________ 6. _____________________________________________________

q q

Title: _______________________________________ Name: _____________________________________

2. _____________________________________________________ 3. _____________________________________________________

Title: _______________________________________ Name: _____________________________________

1. _____________________________________________________

7. _____________________________________________________ 8. _____________________________________________________ 9. _____________________________________________________

q q

10. ____________________________________________________

Title: _______________________________________


q Invoice (not available for walk-ins)

q Check/Cash q Credit Card (fill out section below)

Credit Card No: ______________________________Exp:__________Billing Zip Code:_______Sec. Code:____ Name on Card: ___________________________________Authorized Signature:_____________________________ It is the policy of the SAAA that all events and education seminar invoices incur a $2 billing fee, unless payment in full has been made prior to the invoicing of such event or if registration is being paid in full at the door.

Cancellations must be made by 5:00 p.m. Friday, September 13, 2013. Reservations preferred, walk-ins welcome. No billing at the door. Cash, check or credit card only, please. Contact Amy Sanchez for more information. Please send completed form to or fax to 210.692.7277.

SAAA events, seminars, classes and gatherings will be photographed and/or videotaped for future use in promotional materials. By entering the events, you are providing SAAA irrevocable permission to use your voice, image or likeness for any live or recorded video display, broadcast or other transmission, reproduction or other depiction in any media now or hereafter existing for any legal purpose without your consent. To unsubscribe from emails, faxes, or any information from SAAA, please email, 7525 Babcock, San Antonio, Tx 78249 Office 210.692.7797 Fax 210.692.7277. © Copyright San Antonio Apartment Association 2013. | July/August 2013



July/August 2013 |

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Top Reasons to sponsor the 2014 Directory:


2014 is SAAA’s 50th Anniversary Jubilee Year Celebration! Special historical sections will be added to this year’s Directory!


It’s the number one source for SAAA Membership Information....owners and management companies to vendor/ supplier members alike!


It’s sent to every member and is used by owners, management company and vendor members on a daily basis.


Reach your targeted market in the multi-family industry by getting your name in front of them and being recognized as a leader in the industry.

More reasons to sponsor the Directory: • An engaged and receptive audience already looking for your services • Extremely affordable, low-cost investment • Credible source of information • Specific, targeted distribution • Members do business with other members • You’re supporting your association to provide information avenues • Free professional, creative services available • Reaches decision-makers with purchasing power!


Linked sources from print, digital, social media, email and more!

Increase revenue, build your brand and visibility in the industry while successfully reaching your customers! Support your association and build your business.

Deadline to be in the 2014 Directory is October 31, 2013

MEMBERS: Don’t forget to log on to and update your information before the deadline date. Contact SAAA at for more information. | July/August 2013



American Red Cross Water Safety Olympics! Thanks to our SAAA volunteers for attending the Water Safety Olympics and serving as judges and time keepers!

SeaWorld Aquatica May 2013

2013 SAAA HEROES CAMPAIGN Total Collected for the 2013 Heroes Campaign....




July/August 2013 |


SAAA Heroes for the American Red Cross

HEROES Top Individual Contributor:

The Amberton Apartments: $7,323.45

Top Management Company Contributors:

Diamond Management: $8,403.91



HomeSpring Residential: $4,576.70 Lincoln Property Company: $3,659.26

Many Thanks to All Our Supporters This Year! All In One Employment The Amberton Appliance Warehouse BNP Investments Bob Ross Realty Capstone Coinmach Deer Creek Doral Club Eagle Ridge Elan The Falls At Westover Hills Fredericksburg Place Greystar HomeSpring Residential Indian Hollow Implicity Management Lago Vista Leroy Neal

Lincoln Property Company Mayfield Gardens McDougal Property Management Monte Cristo NRP Management Oak Springs Resource Residential Rutmore SAAA Board of Directors SAAA Staff San Miguel/Riverstone Shelter Corporation Town Square Vamvoras Village at Shavano Vista Meadows Westdale Willow Bend Willow Creek | July/August 2013




July/August 2013 |

AMERICAN RED CROSS | July/August 2013



July/August 2013 |


A Commitment To Serve... | July/August 2013


2014 Sponsorships


July/August 2013 |


What is the SAAA PAC? The SAAA Political Action Committee (PAC) works on behalf of SAAA members. Our PAC works to develop and maintain productive relationships with key public officials at the local, state, and national levels. We are successful when we have active dialogue with public policy makers in order to ensure that legislation is favorable to our industry. Legislation can begin at every level of government and can have a significant impact on the bottom line of our businesses and on our daily work environment. A misconception exists that legislation exclusively impacts property and management company owners. The reality is that it has a global and direct impact on each of us in the industry. When a company’s bottom line is impacted it affects employee benefits and financial decisions related to a property’s expenses and the community.

PAC POSTERS FOR SALE! For only a $29 PAC investment, you can be a part of the PAC supporters and own your own 2013 PAC Poster! Contact Hector Morales at for more information.

PAC Golf Tournament


November 4th 7:00 a.m. - 4:00 p.m. Hyatt Hill Country Golf Club 9800 Hyatt Resort Drive San Antonio, TX 78251

$175 Per Player


Contact to purchase a team, sign up to play or sign up to sponsor this great event! | July/August 2013


MEMBERSHIP OWNER/MGMT MEMBERS 111 Prexy LLC Bob O’Brien 789 Oakdale Dr Sunset Valley, TX 78745 (512) 773-4815 321 Verne Mgr, LLC Gregory R. Trimble 680 Derby Way Bulverde, TX 78163 (210) 385-8425 Big Strike dba Cornerstone Apartments Lisa Clark 3838 Kubala Store Road Yorktown, TX 78164 (210) 829-0311 Brendan J. Fine 11130 Fort Smith San Antonio, TX 78245 (907) 301-2452 Choice Management Services Susan Choice 27 Wolfeton Way San Antonio, TX 78218 210-380-1678 Cranes Mill MHP Tracy Hershey 1885 FM 2673 #147 Canyon Lake, TX 78133 (830) 481-6183 Edwards Property Management D. Lee Edwards 111 N Walnut Ave New Braunfels, TX 78130 (830) 620-7653 Round-Up Development LLC Craig Campbell P O Box 1408 Boerne, TX 78006 (830) 249-1852 Santa Monica Development Skip Specia P O Box 46956 San Antonio, TX 78246 (210) 771-1018



SAAA Members!

SkyBri Enterprises, LLC Kelley Simmonds 10326 Severn Rd San Antonio, TX 78217 (210) 643-1025


AJ Commercial Services dba ASC Paving Mark Jackson/Lita Avalos 210-658-6113 1716 S. San Marcos, Suite 224 San Antonio, TX 78207 210-658-6113 Allbrite Contractors of Texas Danny Roane 10811 Iota Dr. San Antonio, TX 78217 (210) 251-6456 Fitcasa Sara Zavala PO Box 1631 Cypress, TX 77410 (210) 708-0210 Green Door Valet Heath Hallada 9311 FM 620 N #100 Austin, TX 78726 (512) 271-7000 Jake Jacobson State Farm Insurance Jake Jacobson 27 Hopleaf Trail San Antonio, TX 78256 (210) 632-0049 Keystone Resources Inc Julie Irvin 1329 Nicholson St Houston, TX 77008 (713) 874-0162

July/August 2013 |

Law Offices of Fidel Rodriguez Manuel Maltos 111 Soledad St Ste 1300 San Antonio, TX 78205 (210) 224-1057

Texas No Slip Mark Wood 410 W. Nakoma San Antonio, TX 78216 210-273-9934

Mtech Brandi Dathe 9601 Dessau Rd, Bldg 3 Ste. 303 Austin, TX 78754 210-233-8401

Texas Refuse LLC Juan Gonzalez P O Box 894056 Mililani, HI 96789 (210) 648-1427

Pavement Maintenance Solutions Shannon M. Smurawa 205 W Byrd Blvd Suite #101 Universal City, TX 78148 (210) 659-4997 Poo Prints (Austin/San Antonio) Patti Bunn 9024 Northgate Blvd #2138 Austin, TX 78758 (512) 296-8659 Signal 88 Security of San Antonio Mark Pillips 118 Brookside Ln Boerne, TX 78006 (210) 399-5944 Star Personnel Marin Henson 11500 Northwest Freeway #340 Houston, TX 77092 (210) 826-4800

United Renovations Lisa Matthews 8808 Gallant Fox Rd Austin, TX 78737 (512) 431-8318 Waste Point Doorstep Trash & Recycling Services David Brock P.O. Box 69176 San Antonio, TX 78269 (317) 714-1621 Waste Service Xpress Esteban Diego 9118 Everton San Antonio, TX 78245 (210) 863-7793 Waterworks Pool Cleaning and Service LLC Dan Norris 20770 Hwy 281, Ste 108-434 San Antonio, TX 78258 (210) 378-1790

Spotlight... For information regarding your SAAA Membership, contact Director of Member Services, Darlene Willis at 210.692.7797 or


Member Spotlight! John Lester, Farmers Insurance Tell us a little about starting your business or starting out in the business? My agency started in 2002. I have always loved working with people and decided that the insurance industry would give me that satisfaction. I have quickly become the largest Farmers agent in the South Division in writing commercial business, mostly apartment complexes. Hobby? Love classic cars

FALL MEMBERSHIP DRIVE! August 15 – September 5

Earn $50 FAST! The drive is only 3 weeks long, so start getting warmed up now! $50 will be rewarded for each new member you recruit!

Contact for more information.

What is the most important part of customer service? Getting it right the first time. I have very little service work because of that. We “Take Care of our Customers”. What sets you or your company apart from the rest? I’m always available either I’m in my office or my cell phone is just a call away and my customers can always get a hold of me both during the week or weekend. Favorite vacation spot? Never been, but want to go to Hawaii Favorite thing to do in San Antonio? Eat out and be with friends.

Congratulations to Maykin Wynn! She is the Buddy of the month! Maykin has worked hard this year on the Buddy Committee mentoring new members and always going out of her way to make them feel welcome.

Thanks Maykin!

Member Spotlight! Jason Tillman, Gruene Pest Management, LLC. Tell us a little about starting your business or starting out in the business? I first started in the pest control industry in 1997 as a termite technician. I wanted to learn everything about the business and moved around within the company I was employed with to gain experience in all fields of pest control. I enjoy all the problem solving and that no day is ever the same. I look forward to many more years of providing great service and meeting new friends. Most admired person and why? My Mother and Father for always supporting me and teaching me the importance of good work ethics, family and generosity. Hobby? Offshore fishing

What is the most important part of customer service? Communication and good listening skills. What sets you or your company apart from the rest? My partners and I started Gruene Pest Management, LLC with a vision of being the best service company in our industry. We are committed to insuring our customers are satisfied with the service we provide and that each experience with our technicians is a pleasant one. Gruene Pest Management is a full service company that provides: Termite Control, Rodent Control, Pest Control, Bee Removal, Lawn Fertilization, Weed Control and Tree Feeding. We also have an on staff Entomologist and Arborist.

Favorite vacation spot? Anywhere there is saltwater and sand. Favorite thing to do in San Antonio? Going to Bass Pro and Bowling. | July/August 2013



July/August 2013 |

MARKET STATISTICS | July/August 2013




July/August 2013 |



SAAA SPONSORS Marti Parker San Antonio/Austin

Order Desk: 800-267-2985

Mobile: 210-854-7031

Serving Texas for Over 30 Years!

• Replacement • Renovations • New Construction • • Saturday Installs • One-day, Next-day Service •


Landscape Management Services • Lawn and landscape maintenance • Professional landscape design • Landscape installation Irrigation Services • Irrigation repair • Irrigation installation Tree Services Serving the • Pruning San Antonio Area • Removal/ Since 1983 Stump grinding • Demossing • Insurance claims


July/August 2013 |

Thank you to all our SAAA Residence Magazine Sponsors! You keep our industry strong!


Welcome to the

SAAA Career Center! Your destination for exciting Apartment job opportunities and the best resource for qualified candidates within the Apartment Jobs Industry. Searching for a job within the industry?

We feature various Apartment Jobs. Ready to start your job search? Go to www.saaaonline and click on the Career Center button at the top!

Looking to fill a position?

This job board is custom tailored for the Apartment Jobs industry, which means we attract the most qualified professionals in San Antonio. Create an Employer Account and post your Apartment Jobs today!

You can find the SAAA Career Center at | July/August 2013


SPONSOR INDEX BG Staffing................................................32 Century A/C Supply...................................22 Coinmach.................................................32 Crime Clean of Texas................................19 Dixie Carpet Installations, Inc...................44 FSI Construction........................................44 Foundation Specialists..............................44 Horton Horticulture....................................44 HSR Construction, Inc................................18 Lawn & Landscaping Solutions.................44 Mac-Gray.................................................34 Maintenance Supply Headquarters..........22 Meyer Smith, Inc.......................................46 North & South Pool Service........................44 Phoenix Recovery Group..........................44 Pro-line Pavement Maintenance..............40 RASA Floors................................................48 Roto-Rooter...............................................19 San Antonio Water Systems (SAWS)............14 Shweiki Media...........................................45 Signs West.................................................44 Sunterra Landscape.................................37 Surface Connection.................................44 Texcon.........................................................7 TPI, Inc......................................................47 UCS...........................................................44 Valet Waste...............................................20


July/August 2013 | | July/August 2013


7525 Babcock Road San Antonio, Texas 78249


Julyaugust 2013 saaa