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A Letter from the President “The journey is the reward ” — Chinese proverb

It’s a privilege to present to you our I Love Travel - Youth Travel, Innovation, and Stories for 2015–2016. It has been another incredible year for us at I Love Travel with over 40,000 youth from across Canada, USA, Australia, Dominican, Europe and around the world joining us on their #TripofaLifetime. It’s only in August when all of our tours have wrapped up for the season, that we truly get a chance to look back on our year and appreciate the great things we’ve done. Of course our success is not possible without the great effort of our staff, partners, and suppliers — thank you all. It’s been a great journey this year. One of many important improvements and changes, in both our trips and with the people that drive our organization. We were determined to improve in all facets of our trip programming this year and our Happy Traveler Standards have given us a method for measuring our successes and shortcomings that continues to drive and evolve our programs. We were also confirmed this year as a Best Managed Gold Standard Company by Deloitte, a great honour, affirming us as one of Canada’s top companies.

“Change is the only constant” — Heraclitus

It’s been a year of change. We’ve welcomed three new partners to the organization: Arlene Dizon, Meraj Delavari, and Jeremy Arseneau — all of whom have worked tirelessly for years and contributed to the growth and evolution of I Love Travel. This change has opened opportunity for other young leaders in the organization to take on more responsibility and for us to continue to bring new opportunities for those that join us.

visit, and leave a lasting impact. We are incredibly proud of our accomplishments this year with almost 20,000 hours of work contributed to building and renovating houses, cleaning beaches, and planting trees. I had the chance to visit one of our partners, Infancias de las Maravillas (Marvelous Children), a centre that S-Trip! travelers have been helping to refurbish, that teaches local children in the Matanzas area in Cuba how to dance and forms a focal point for youth in the area. This new partnership, only 2 years old, has already created an amazing place of learning for youth. Seeing how much has been done in such little time makes me very excited for the possibilities of the future.

“Do or do not, there is no try” — Yoda

As we look to the future, we are ambitious. We will continue to grow both our traveler numbers and our program offerings. We will continue to evolve our programs, deliver amazing experiences, build new leaders, and create global citizens. I could not have imagined starting this journey 15 years ago, that we would be where we are today, an international organization and leader in youth travel. I’m excited to showcase what we have accomplished in this book this year, but I’m most excited to lead I Love Travel to even greater accomplishments in the year ahead. Hasta La Victoria Siempre,

— Eugene Winer, COO & President of I Love Travel

“Be the change you wish to see in the world” — Mahatma Gandhi

Leave Only Footprints is an exciting initiative that grew from our passion for sustainability. We have embraced the idea of reducing in small ways in our office and on our trips. As our good friend Dr. Seuss says “unless someone like you cares a whole awful lot, nothing is going to get better. It’s not”. We truly care, and are now bringing this concept to our trips and travelers. Our Volunteer Abroad programs also change the way our travelers engage with the people of the communities we

Eugene and his family on vacation

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I Love Travel Intro & Stats . . . . . . . . . . . . 1

S-Trip! Intro & Stats . . . . . . . . . . . . . . . . 22

Happy Traveler Standards . . . . . . . . . . . . . 2

Innovations . . . . . . . . . . . . . . . . . . . . . . 24

We Develop Young Leaders . . . . . . . . . . . . 4

Volunteer Abroad . . . . . . . . . . . . . . . . . . . 26

Innovations . . . . . . . . . . . . . . . . . . . . . . 6

Youth Action Day . . . . . . . . . . . . . . . . . . . 29

Get to Know Our Travelers . . . . . . . . . . . . . 8 How We Plan the #TripofaLifetime . . . . . . . . 10

Campus Vacations Intro & Stats . . . . . . . . . 32

We Are Gold . . . . . . . . . . . . . . . . . . . . . . 12

Innovations . . . . . . . . . . . . . . . . . . . . . . 34

Leave Only Footprints . . . . . . . . . . . . . . . . 13 Unleashed . . . . . . . . . . . . . . . . . . . . . 38 The New Breakaway Tours Intro & Stats . . . . 16

Stoke Travel . . . . . . . . . . . . . . . . . . . . 40

Innovations . . . . . . . . . . . . . . . . . . . . . . 18

Get REAL . . . . . . . . . . . . . . . . . . . . . . 42


I Love Travel Family . . . . . . . . . . . . . . . . 44

This is my #JobofaLifetime . . . . . . . . . . . 54

Executive Team . . . . . . . . . . . . . . . . . . . . 45

Office Culture & Events . . . . . . . . . . . . . . . 55

Finance/Get REAL/Help Desk . . . . . . . . . . . 46

Summer Academy 2015 . . . . . . . . . . . . . . . 56

High School Sales . . . . . . . . . . . . . . . . . . 47

Winter Academy 2015 . . . . . . . . . . . . . . . . 58

High School Sales/Operations . . . . . . . . . . . 48

Spring Academy 2016 . . . . . . . . . . . . . . . . 59

Talent/Technology/Marketing . . . . . . . . . . . 49 Product/Trip Support/ University & College Sales . . . . . . . . . . . . . . 50 Internship Program . . . . . . . . . . . . . . . . . . 51 Stoke . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Unleashed . . . . . . . . . . . . . . . . . . . . . . . 53

I Love Travel Friends & Family . . . . . . . . . . . 60 The ILT Staff Choice Awards . . . . . . . . . . . . 62 We Are Passionate Travelers . . . . . . . . . . . 64 Our Partners in Travel . . . . . . . . . . . . . . . . 66 Did You Know? . . . . . . . . . . . . . . . . . . . . 68


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ON ALL

I Love Travel is a family of travel brands offering the best and most innovative youth and student travel experiences around the world. From high school to college and university, we provide the #TripofaLifetime that celebrates travel, new and old friendships, and adventure. Since opening doors in 1976, we have traveled over 150,000 travelers to destinations around the world. Today we operate 8 brands including S-Trip!, Campus Vacations, The New Breakaway Tours, Unleashed, and Stoke Travel.

IN 2016

TRIP SEASON

WRAP UPS

1,400


r e l e v a r T y p p Ha I Love Travel

#HappyTraveler

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Standards

We strive to be the best tour operator in the world for youth. Everyday we ask ourselves two questions: How can we create the #TripofaLifetime and make sure everyone is a Happy Traveler? With our knowledge and years of experience in the travel industry, we created 4 indicators that determine whether we’ve achieved these goals. They are tracked and measured by our teams daily and are used to make improvements while trips are operating. We call these indicators our Happy Traveler Standards.

SAFETY

Our #1 standard is creating peace of mind for all travelers. • Extensive staff training • Background checks for all staff • Comprehensive emergency plans and procedures • 24/7 Emergency line during all travel periods

8.35/10

SEAMLESS OPERATIONS

Building and executing every aspect of a trip with a detailed focus. • 18 months of program planning • Full program calendars confirmed before travel • Expert Destination Coordinators • Zero wait times whenever possible

8.12/10

INCLUSIVE

Ensuring no physical, mental, or emotional boundaries prevent any traveler from experiencing any aspect of our trips. • A centrally located Info Desk stationed with I Love Travel staff • Creating accessible areas whenever possible • ‘Embrace Everyone’ mindset from all staff on program execution • Building great relationships with all travelers on trips • Inclusive language during all briefing speeches

8.14/10 “This year on S-Trip! Islands of the Bahamas we shared our resort with two other student travel companies.

‘copying’ our policies to transform their trips and make Grad Trip safe for ALL travelers.

As always, we decided our #1 priority was the travelers and even though the other companies did not follow our Standards at all, we followed our Standards of Excellence for ALL travelers... including our competitors.

Not only was this one of the best trips I have staffed, but leading up to the end of the trip, the Program Director for one of the competitor companies pulled me to the side and completely agreed.

Their travelers even said (in their own words, not mine) that we had given them the #TripofaLifetime. We decided that nothing negative would come out of other companies

He was absolutely amazed at the way ILT runs our trips and how much our staff truly care about our travelers and their safety. He mentioned that although at first

EXCITEMENT

Creating and providing unique moments that would not be possible with out I Love Travel • Unique, exclusive venues for night events • Exclusive program calendars only for I Love Travel travelers • Encourage exploration everyday • #DoMore attitude and participation

8.48/10

*Rated out of 10 based on Post-Trip Traveler Survey results

he questioned our policies (sign-ins, alcohol policies, staff at all events, etc.) he is now a believer after seeing how receptive the travelers were. He said he would be bringing this to the attention of his head office in hopes they can be implemented on-site for their own trips. ILT is truly THE LEADER in Student Travel and we continue to be an amazing example for the industry.” — Sydney Penman Operations Manager

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p o l e v e We D

d a e L g n You

We believe that youth have the power to change the world! Every year we work with thousands of students across North America who are doing incredible things in their community. Many of these students apply to be an Organizer (high school) or Rep (university/college) with ILT. As an ILT Organizer, these students grow their presence in the local community as they bring together a group, create deeper bonds and provide a once-in-a-lifetime travel opportunity. Through our Organizer Program these youth develop strong skills in leadership, time management, prioritization and communication.

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Organizers develop a ton of skills and gain incredible experience. Here are some benefits of being an Organizer with ILT:

• Reference letters for future jobs, colleges, universities, and scholarships • Gain experience in the travel industry and event planning

• Learn valuable skills like time management, organization, and communication

• Opportunities for future jobs or internships at one of our offices around the world

• The #TripofaLifetime: awesome culture based volunteering, epic night events, activities all day, and a full week to celebrate with your friends.


ORGANIZER ROADMAP STEPS

ers Each Organizer has a dedicated Trip Planner who coaches them through our extensive Organizer Roadmap. This roadmap requires dedication and hard work which leads to the development of skills and abilities that grow these young leaders. Beyond the roadmap many of our Trip Planners become life mentors and coaches helping Organizers in areas of their life far beyond travel.

“I Love Travel has absolutely changed my life. I was an S-Trip! Organizer and traveled on #GradTrip2014 to Dominican Adventure. Now I am part of the ILT Dream Team. I was hired for destination staffing as a Trip Leader and now a Coordinator (and won Rookie of the Year for 2016). I fall more in love with this company every day. Endless smiles, laughs and memories with the best people ever. It really is the #JobofaLifetime!” — Shelby Bolitsky Past Organizer, Dream Team Member, ILT Destination Staff

Submit Written Organizer Application Organizers gain experience in completing a written application which is similar to many job or university/college applications.

Complete 1-on-1 Organizer Interview Organizers gain interview skills and experience as Trip Planners provide feedback and coach them on how best to interview.

Write Cover Letter for Group Organizers write a cover letter explaining their reasoning for planning their or a trip with ILT. Trip Planners coach Organizers on how to write the best cover letter.

Invite Classmates and Host Student Meeting Organizers gain extensive work and life experience in time management, prioritization, organization, and time management.

Lead Group in Preparation and Travel

Organizers learn to manage and communicate information to a large group. They are given the opportunity to act as a leader in numerous situations and are often pushed to grow beyond their current skill set.

“I’ve been chasing the good times with I Love Travel since I can remember. They gave me my first real job (being a high school Organizer), the #TripofaLifetime on S-Trip!, and hooked me up with VIP access to countless SnowJam events. As ILT has grown up, I’ve been following right behind in the Dream Team. When the opportunity to Intern with Stoke Travel came about, I hopped on a plane to Barcelona as their Public Relations and Marketing Intern! No matter where I am in the world, you can bet I’ll always be traveling with I Love Travel.” — Regan Bradly Past Organizer, Dream Team Member, Stoke Travel Intern

“I’m always suprised by how amazing our Organizers are and what they’re capable of. They are ambitious and smart young leaders.” ­­— Jeremy Arseneau Vice President of Sales 5


for all of I Love Travel It’s been an exciting year at ILT as we continue to excel in the market based on a talented and motivated group of team-members at both head-office and on our trips. We have put our focus on employee retention, growth and performance management as we recognize our people are our greatest asset. Our front line staff are some of our most important people as they have the highest interaction with our travelers. This year we took our Destination Staff training to new levels with the creation of a new 3-day Director (Sr. Destination Staff) Training. Our people can’t succeed without simple and effective technology to support their daily tasks. We’re excited to be launching a new version of our CRM & ERP in the coming year that will push us forward. Our relentless focus on being a leader within youth travel has led to the establishment of best practices that ensure consistent and seamless delivery.

#HappyTraveler

“The best part about working with youth is creating important and special memories for them to remember forever and giving the opportunity to help them be who they really are. One traveler came out to me and I was one of the first people he was ever able to tell. Those kind of good vibes are worth spreading.” — Andrew McKenzie Trip Manager

“The positive image our company has and the partnerships we have with other companies is “I Love Travel is an amazing group of people at who are amazing. I love that the constantly working to change, update, and improve our company I work for is products for thousands of travelers.” seen as such a fun, open — Sydney Penman, Operations Coordinator minded and friendly place. I love making people happy, so to be able to pass on excitement and good vibes “There are so many reasons I’m proud to work at ILT. Our trips, epic makes ME unbelievably activities, Volunteer Abroad, the way we bring travelers together from happy.” across North America to create new friendsships, the office atmosphere with endless positive engery...” — Brenna Sheridan Trip Manager — Claire McConnachie, High School Trip Planner 6


Epic and consistent delivery for all travelers

Goal: Document best practices and build standard operating procedures Growing through acquisition and from small company culture to mid-size company culture requires a great deal of process-minded thinking. It is our expectation that all travelers, regardless of trip or destination, will receive the same quality of experience and that the trip-leaders follow the same procedures. This year our operations team outlined in detail all of our best practises, procedures, and rolled out standards and training for every brand. The improved include staff scheduling, staff meetings, traveler misconduct, airport, check-ins/ outs, Info Desk, S-Trip! Central, excursions, events, bus loading, incident reports, on-resort clinic procedures, hospital procedures, security personnel & training, and pre-trip medical reviews.

Develop Outstanding Program Leaders

Goal: Introduce specialized training for senior trip leaders focused on staff management Every year our destination staff training program continues to grow and improve. This year the focus was on advancing the skills and abilities of our most senior staff. In December, we ran our first annual Director training over 3 days with 60 attendees. The training focused on standards, staff management, traveler misconduct, arrivals & briefings, excursions & events, daytime activities, bus loading, risk management, safety procedures, emergency scenarios, prioritizing, problem solving and measuring success. Investing in specialized training for our leaders not only produces better trips and more happy travelers it also benefits our staff greatly as they develop new talents and gain experience that pushes them forward.

Software for our future Goal: New CRM & ERP Karma.io

We have outgrown our out-of-the-box Customer Relationship Management/ Enterprise Resource Planning software. Our previous software wasn’t meant to handle the high volume of users and bookings that we require. We wanted a custom UX & UI that supported our business processes and was an effective, simple,r and helpful tool. Based on numerous internal interviews and sessions we’ve created a custom technology solution. Working with Developers and Software Engineers, we are developing a new system that has a more solid foundation that is built for our needs now and can adapt in the future.

Transform a sales job into a career

Goal: Focused Sales Process with high level goals for each sales stage New Trip Planner Structure & Career Path We’ve created a brand new 5 level Trip Planner structure that encourages specific targets in order to graduate to the next level. New levels for Trip Planners include different roles and responsibilities!

New Training & Onboarding Program Trip Planners are trained to be dynamic in each situation and not just going through the process. 2017 Kick Off was focused on passion for our trips and General Sales Skills. 7


s r e l e v a r Our T Get To Know

BREAKAWAY TOURS S-TRIP! CAMPUS VACATIONS

#1

ENGAGED WITH CONTENT

IN 2015/2016

1, 553, 065

EMAILS OPENED THIS YEAR

Huge focus in 2015/2016 to create mobile friendly experience for everyone receiving our emails

SHORT VIDEOS UNDER

1 minute

MOST LIKELY TO GO VIRAL & HAVE FULL COMPLETION RATES

PHONE & INBOUND EMAIL

AVERAGE LENGTH OF CALL

HELP DESK

8 minutes

HIGH PRODUCTION QUALITY DOES JUST AS WELL AS RAW MOBILE FOOTAGE

50, 490 THIS YEAR 28, 690 9.2 HOUR FIRST RESPONSE TIME ANSWERED CALLS

INCOMING

EMAILS

(INDUSTRY AVERAGE IS 23.40 HOUR FIRST RESPONSE TIME)

8

IN-PERSON

16–18 17–18 18–24 THE

VIDEOS

FOR EACH BRAND

AGE OF TRAVELERS

PERSONAL

OUTBOUND EMAIL

Our travelers today are the most diverse, tech savvy, information sharing demographic we’ve ever seen. Did you know that we use 16+ communication methods to connect with our travelers? They are talking, sharing, meeting, and networking on more devices and more platforms than ever before. The importance of understanding how they communicate and how they engage with friends, brands, and companies is a challenge that we’re always up for.

65% OPEN RATE

(INDUSTRY AVERAGE IS 20%)

60%

OF EMAILS ARE OPENED

ON MOBILE

500 destination staff x 25 conversations per day x 7 day program x 7 month trip season =

2, 450, 000

CONVERSATIONS ON I LOVE TRAVEL PROGRAMS

help.s-trip.com

79, 613

HELP.S-TRIP.COM

ARTICLE VIEWS

#1

S-TRIP! STORIES

161, 746 150 S-TRIP.COM/STORIES

PAGE VIEWS

25%

NEW

S-TRIP! STORIES

WEBSITE PAGE MY PROFILE OF ALL WEBSITE VIEWS


I Love Travel

Dream Team Our I Love Travel Dream Team is a group of extraordinary individuals who are past travelers, epic Organizers/Reps, and our #1 fans. They help us stay in touch with youth, give feedback on new initiatives, and have even gotten jobs at ILT.

DREAM TEAM DREAM TEAM MEMBERS (TOP 1–2% OF ALL TRAVELERS)

1000+

This year Dream Team members got to vote on the cover photo for the S-Trip! brochure, contribute songs to public playlists, complete surveys, choose the coolest merch, and vote on branding changes

20+

FEEDBACK SESSIONS WITH THE DREAM TEAM WHICH LEAD TO DECISIONS BASED ON ANALYTICS

SOCIAL MEDIA PLATFORMS THAT OUR TRAVELERS USE

AT LEAST ONCE PER DAY

61%

58%

INSTAGRAM

SNAPCHAT

45%

32%

FACEBOOK

Every season we find the most out-going and ambitious travelers to join our Dream Team. This year we hit 1,000 Dream Team Members in our Facebook group! More than half of these members are hyper engaged and involved. We have used the Dream Team for creative feedback on multiple projects throughout the year and have even had some choose taglines, brochure covers, songs for after-movies, and t-shirt designs. The average age in the group is 19 and increasing! More than half of the group is from Ontario, but we have solid representation from all provinces and a growing number of American members! Our goals heading into fall and for 2017 is to continue reaching out for creative feedback, grow friendships, and recruit talent from our growing community.

“Being an S-Trip! Organizer for my school allowed me the opportunity to have the best week of my life with everyone from my grade. I met incredible people and formed memories that will last a lifetime. I joined the Dream Team to help future I Love Travel travelers have the same amazing experience I did. After more than 2 years on the Dream Team I still love participating in creative challenges and giving my opinions to help strengthen the ILT brands. My favourite Dream Team memory has been attending the Digital Dreams music festival to promote I Love Travel and spread good vibes. I look forward to more opportunities and helping in any way I can with I Love Travel!” — Brian Ferrera #1 on the Dream Team Leaderboard

TWITTER 9


S STAR RIP 12–18

the

T

OUR T

How We Plan 6

months before

TRIP DEVELOPMENT

months before

STAFF TRAINING AND CERTIFICATION

TRAVELER MEDICAL FORM REVIEW

We research new resorts, hotels, excursions, and destinations to make sure our travelers only get the best.

TRIP SCHEDULE

FIRST DESTINATION INSPECTION We plane, train, and automobile to meet with all suppliers and inspect venues to ensure they meet our Happy Traveler Standards.

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Our team creates your entire trip schedule. We confirm everything from the flights and insurance to contests and bus arrivals.

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months before

FINAL DESTINATION INSPECTION We meet with all hotel managers, excursion managers, and venue owners to review the trip schedule.


e m i t e f i L a f o #Trip 2

weeks before

PRE-TRIP MEETING All staff attend a pre-trip meeting to go over final trip details.

STAFF ARRIVE ON-SITE Senior coordinators fly down to begin setting up the trip.

ITINERARY RELEASED Flight and travel itinerary released to travelers minimum 60 days before departure.

3

months before

TRIP DEBRIEF Survey sent to travelers, parents, and suppliers. We analyze survey results and hold a debrief on improvements to provide the #TripofaLifetime.

TIME FOR THE #TRIPOFALIFETIME

Start planning next year

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Named one of Canada’s Best Managed Companies every year since 2012, I Love Travel has now qualified as a Gold Standard Winner by Deloitte. Our crew of young leaders were there to receive the amazing award, but it was really a company wide effort to get the gold standard distinction. Congratulations to everyone that has been part of the amazing I Love Travel story thus far.

ILT Brands were mentioned in the following media outlets in 2015/2016:

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Leave Only FoOTprints Change starts with us. This year at Spring Academy we identified the problem of using too many non-reusable bottles and cups. The world has limited resources so we need to consume less to create less waste. Annually, over 500 billion disposable paper, Styrofoam, and single-use plastic cups are used worldwide and this figure is rapidly rising each year. These cups deplete natural resources, increase C02 emissions and most are sent straight to landfills where they add to the global waste crisis. This is a global problem that affects us all personally. It also affects us as a company as beaches, ski resorts, and other tourist sites become polluted with plastic and other materials that won’t break down. Since spring 2016, I Love Travel joined the #LeaveOnlyFootprints campaign with help from SIGG and JOCO and all staff pledging to refrain from using paper cups and plastic water bottles. Let’s continue to #BeTheChange and reduce preventable waste with forward-thinking products that make our present and future better. There are a whole host of benefits for you and the natural environment when using reusable cups and bottles.

“Everyone asks about the water bottle and mug (because they look so cool) and I tell them what our office is doing and they all say they wish their company would do the same” — Lani Sokoloff “Whenever I think about picking up my ILT water bottle out of my fridge or grabbing my reusable cup I hear a little voice remind me about that beautiful beach we’re working to keep clean. And now I always pick up the reusable bottle mug instead of disposables.” — Tessa Tornatore “I love knowing that I work for a company concerned about helping to keep our earth healthy and happy for generations to come.” — Amanda Marie Quintino

2.2k

Disposable Coffee/Tea cups

Plastic WAter bottles

saved from landfills

3.5k 13


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My team makes me so proud to work at I Love Travel. We are a group of insanely talented, organized, and passionate people who are friends, co-workers, and amazing humans. I love them. Amy Killoran Creative Manager

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MASSACHUSETTS

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It’s been over 2 years since our acquisition of Breakaway Tours. While year one was focused on a smooth transition with limited changes; year two was focused on innovations and taking the traveler experience to the next level. We were able to introduce new daytime activities, enhance traveler safety and improve traveler communication. These enhancements increased our Happy Traveler ratings by 10% and decreased traveler misconduct incidents.

“I love bringing travelers away from their comfort zones and allowing them to experience the world.” — Brandon MacDonnell High School Sales Director

“I always love seeing different groups of friends come together and break down any pre-existing boundaries. Seeing the shy travelers come out of their shell and watching outgoing travelers support every person they meet is the most rewarding and feel-good thing to see on our trips!” — Stephanie Earl High School Trip Planner “All of the time they remind me of what it’s like to have their mind opened by new experiences, sometimes I take for granted the experiences that they are having for the first time and it makes me want to provide the experience we offer to as many people as possible.”

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— Andrew Hercus Operations Coordinator

#HappyTraveler

“My favourite #HappyTraveler story involves an Organizer named Alex Cawsey from Pickering High School who went to Quebec City this year. From the start of planning the trip he would always ask me if it would be possible for him to DJ on stage at one of the night events. With help from Sydney, Norm, and all the Breakaway Staff, we were able to get him up on stage for half an hour. It honestly made his entire trip. We follow each other on Instagram and he still ‘#TBT’s’ photos of him DJing from that night. It feels amazing to make that happen for him!” — Claire McConnachie High School Trip Planner


More epic experiences everyday Goal: Launch Breakaway Central as an activity hub on all trips One of the greatest benefits we’ve seen with the creation of ILT has been taking big wins from one brand and applying them to another. In this case we first launched S-Trip! Central a year ago with huge success which led us to launch Breakaway Central this year. Breakaway Central quickly became the go to place on trips in 2016. Here, you would find staff running activities like King & Queen of the mountain. Travelers would plan to meet up here, where Staff would be available to answer questions and help direct travelers. And of course you could always grab a cup of hot chocolate to warm you up. Feedback from travelers showed that they greatly appreciated this central location especially with the presence of Breakaway Staff who were accessible and able to answer all of their questions.

Simple controls to improve safety Goal: Introduce bag checks in order to reduce alcohol related incidents This year we introduced bag checks on all Breakaway trips. These checks were performed by trained and certified external security staff with a focus on controlling the amount of alcohol travelers bring on trips. These checks included an amnesty box which enabled underage travelers to surrender their alcohol in a mature manner. Along with bag checks we also greatly improved the management and training of our hired security. Working with our security personnel to ensure they understand the nature of teens, our emphasis on safety and how to handle an incident. The introduction of these new methods were a leading factor in reducing traveler misconduct incidents.

Meet Breakawayne Goal: Implement an on-site hype man 2016 welcomed a new member to the Breakaway Tours family; Breakawayne. With the right approach, and an energetic staff within, this 6’ orange and blue horse transforms into a disarming hype man who increases participation at Breakaway Central and gets more photo ops than any other on-site Staff. Breakawayne was named by popular vote at the monthly ILT All Hands meetings where all staff come together to make decisions small and large.

Knowledge is power (and increased participation) Goal: Empower traveler autonomy with printed itineraries On all 2016 Breakaway trips every traveler was given a simple 4” x 6” postcard with all events, excursions, check-ins, and social media sharing information. On-site Staff reported having more engaging conversations with travelers (instead of having to focus on relaying the schedule). The travelers were now super informed had an open and clear invitation to all events throughout the weekend. 2016 saw higher participation at all events and excursions because of this simple communication piece.

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Breakaway and ILT have taught me EVERYTHING I know about the work place. It has made me into a more positive “yes� person, and I am finding my personal habits are shadowing my job more and more every day. Sydney Penman Breakaway Operations Manager

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22


MR. & MISS

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It was an incredibly exciting year for S-Trip!. We achieved record participation rates on excursions, set a new high for Happy Traveler ratings, and set a new record high number of travelers. These results were driven by innovations focused in four areas: traveler communications, destination staff recruitment & training, epic day & night experiences, and seamless transportation experience. These innovations are not all massive changes, but rather small adjustments that have a massive impact. Every innovation comes from traveler, parent or staff feedback. Everyday we strive to be the world leader in student travel.

#HappyTraveler

“When you get to see the really good travelers on destination, the ones who really deserve to be there, having a good time it makes you feel amazing that you helped contribute to that happiness. Especially when they come up to you and tell you how much they appreciate everything that we do as a company and they are changed forever because of it.” — Olivia La Brie High School Trip Planner

“I met a traveler who was very homesick and really wanted to go home. It was her first time traveling on her own. Thankfully when we called her mom, she encouraged her to stay in Varadero and enjoy the trip! I took that traveler under my wing and introduced her to all the Staff and travelers from other schools. All of the Staff kept an eye out and the other travelers were super welcoming and friendly. She ended up going on every excursion, made tons of new friends, and had an amazing time!”

— Denissa Lopez Hiring & Training Manager

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“The #1 story I’ll remember this year was a tweet we got to @StudentTrip thanking us for the motivation to get fit. That Traveler lost an incredible 50lbs and changed his life before he went on his S-Trip!” — Derek Champoux Communications Manager “It was a traveler’s first time in the ocean and we were out in the middle of the water snorkeling and were feeding the fish bananas. All of a sudden 30-40 fish were all swimming between us brushing our hands and feet to eat the banana. The traveler was laughing and smiling and told me that was her moment that made it her trip of a lifetime. She had an amazing trip but that new and exciting memory really took it over the top!!” — Halee Orth High School Trip Planner


All Day Fun Goal: Focus on traveler interactions at events and activities During March Break we introduced a new playbook of activities. This included a completely revamped training for Activity Coordinators, new activities, new structure to increase participation, and new event features. We gathered feedback from March to focus our efforts during summer. Staff that most impacted traveler activities were DJ’s and Emcee’s, so we made sure they were from North America and brought playlists full of songs from back home. We created a ‘fun box’ for every hotel filled with Spike Ball, inflatables, Kan Jam, sports equipment, and more. They provided endless engagement and opportunities for creating new #MegaBuddies at S-Trip! Central. During the evening, we provided more activities and chose two night events to execute our most amazing decor, themes, and prizing.

Increase Organizer Engagement

Goal: Use our most engaged travelers to communicate and hype our trips to their groups Happy Organizers are the easiest way to ensure all of our travelers are happy. Our new Organizer engagement plan includes pre-trip task emails, a hype quiz, swag contest, awards on-site, hotel tours, and on-site huddles. We achieved huge engagement with a 90% open rate on emails and 60% attendance at Organizer huddles. We listened to their expectations and excitement and that enabled us to create custom experiences for each group, better prepare travelers, and achieve record participation rates in excursions, activities and events.

Engage and prepare travelers with world class communications

Goal: Define the customer communication lifecycle and create fresh digital assets S-Trip! is an amazing product. With many departments communicating in many different ways, our messaging can become inconsistent and ineffective. Over the past eight months we’ve established eight stages of our traveler communication lifecycle, focused key messaging, and determined responsibility. Now our digital communications are mobile friendly, have bright engaging photos, and a clear call to action. We also reviewed our internal communications and improved those on every level. We’re determined to create Happy Travelers through our communications.

Destination: Airport

Goal: Run airport arrivals, departures, overnights, and transfers as it’s own destination Our newest destination is the airport! This year we went above and beyond to make sure all travel day information and transfers were well communicated and less stressful for everyone involved. This means we are staffing all major gateways, providing food vouchers for long layovers, and having staff text, call, and answer all questions for groups well before they arrive at their stop-over or hotel. Airport related questions and traveler emergency calls were decreased and our pre-trip happy travelers were increased. 25


r e e t n u l Vo Abroad

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d

Making A Difference In The Communities We Visit A sustainable impact on communities

Inspiring future world changers

One person making a huge difference

We have done some amazing things on our programs since Volunteer Abroad was introduced back in 2010. Each and every year our dedication and devotion to making this world a better place to live is evident in the impact made not only by our Staff but our thousands of travelers. This year was no different as we stepped up in a big way and we’re happy to say that Volunteer Abroad was bigger and better than ever before.

COMPLETE HOUSES BUILT

HOUSES RENOVATED

NEW PARTNER SCHOOLS IN CUBA

SCHOOLS

RENOVATED COMMUNITY CENTRE

RESORATIONS TRAVELERS THAT 4,213 TOTAL VOLUNTEERED IN 2016

16, 850

HOURS DONATED BY TRAVELERS

- NEW PARTNER ORGANIZATION IN NASSAU - DANCE ROOM BUILT IN COMMUNITY CENTRE - CHILDREN’S HOSTEL CLEAN UP - PANTRY SORT AT LOCAL FOOD BANK - HUMANE SOCIETY LANDSCAPED - NEW COURTYARD BUILT - BRAND NEW PLAYGROUND CONSTRUCTED - NEW SCHOOL ROOM BUILT

BEACH CLEAN UPS

324

TREES PLANTED TOTAL STAFF THAT VOLUNTEERED IN 2016

1,620

HOURS DONATED BY STAFF 27


Dominican Republic

Authentic Cuba

Islands of the Bahamas

Partnered with CLOUD projects & The NWC Community name: Veron, Neuvo York Chiquito & Neuvo Renancer.

2 Partner Projects include a Cultural Centre and Primary School.

2 partner projects: Bahamas Children’s Emergency Hostel and Hands for Hunger.

For the second year our S-Trip! travelers were working on a community centre in the town of Veron which is now finally completed!

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We completed a dance room, and harvested the garden previously planted by S-Trip! travelers in 2016 which feeds the community of Versalles.

Building and maintaining the children’s emergency hostel through cleaning windows, doors, and side panels. We also completed a food sort and learned about food security in the Bahamas.

Isla Cozumel

Costa Rica

Fiji & Vanatu

Partnered with the CAM school for children.

Partnered with the Monkey Park Foundation.

Partnered with Spirit of Sharing Non-Profit.

This was the second summer returning to the CAM school for children with mental and physical disabilities. Travelers painted the school walls, and a community clean up in the school yard and surrounding streets.

We planted trees to assist with animal rehabilitation, resorted a pathway throughout the park, assisted with releasing fully rehabilitated animals, and prepared food for animals at the park.

Unleashed Youth Development Program from Unleashed Schoolies runs a Culture Day Trip to help provide sporting equipment to schools, youth & sports clubs. Travelers also experience a celebration of song, food, dance, and sport with locals. Over 650 travelers, 2000 Fijian children, and 45 Staff participated in this optional day trip with 3500 hours of service donated by Staff and travelers. We painted 3 buildings in Vanuatu and donated $200,000 worth of sporting equipment.


In 2016 I Love Travel launched Youth Action Day to encourage Canadian youth to join the movement, inspire their friends, family, and community, and make a difference by volunteering. We got students and youth groups involved in their local community by volunteering for one day. Students and youth give back in their local community and get to see the value of their efforts even if just for one day. Volunteering increases awareness in local projects and has the ability to create future local, national, or international leaders.

The I Love Travel office staff and their family also pitched in: Food Kits Packed: 84 For: WoodGreen Community Services @youthactionday youthactionday.com 29


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The most inspiring thing about working with youth, is seeing their willingness to make an impact through volunteering in the country they travel to on S-Trip!

Gabby Berardi High School Trip Planner

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Campus Vacation represents our university and college division that sells Spring Break, SnowJam, Dayton2Daytona, and Montreal NYE. Our growth for both continues to focus on expansion in the USA. Our innovations this year focused on creating more epic experiences on trips, reducing attrition of Campus Reps, and enhanced traveler communications in order to ensure travelers are well prepared for all aspects of their trip. We’ve learned there is a direct correlation between traveler preparedness, participation, and our Happy Traveler ratings.

#HappyTraveler

“A third year traveler came on Spring Break not knowing many people but he had the BEST time and loved how we put on so many activities that brought everyone together. He is now a rep for me in his 4th year and can’t wait to do the trip again.” — Emily Tsinokas Campus Vacations Trip Planner

“On Spring Break, a traveler came up to me and said, “I heard about the CV trip and how it was a crazy party from people who went last year. ... but this trip exceeded my expectations. Everything that was planned for us, the Staff and the Catamaran — this was a trip of a lifetime.” It was heart warming to hear this after all the planning that was put into the trip!” — Amanda Barbosa Spring Break Coordinator

“In Panorama, I bumped into two travelers. These two boys grew up together in rural Alberta and used to be best friends. At 10 years old, they lost touch almost completely. They randomly ran into each other on SnowJam, didn’t know the other was coming and freaked out! One said, “He’s here! I can’t believe you’re here, I’m so happy, I love SnowJam!” and I thought to myself, “this is why I do this”. — Michelle Gauthier Campus Vacations Trip Planner

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Activities all day every day

Goal: Write Playbook and train all Activity Coordinators The introduction of the CV Playbook led to a large jump in traveler satisfaction as we were able to jam pack the days with many new fun activities. New training was created to ensure staff were fully prepared to deliver this new epic experience. This Playbook also added structure to activities and gave Staff an incredible resource to run activities on-site.

Enhance traveler communications

Goal: Review and improve traveler communications in order to increase trip knowledge and increase participation in themes and add-ons We completed a full review of traveler communications with special attention payed to add-ons that could be purchased before and during the trip. This led to the development of new more exciting digital content that paints a better picture of the add-ons the travelers can purchase. These improvements greatly increased our add-on sales, which increases participation and directly correlates with higher Happy Traveler ratings.

Creating new epic once in a lifetime experiences Goal: Blow travelers minds with an experience like nothing they’ve ever seen

On Spring Break this innovation was the creation of an Ocean Sandbar Party. Imagine this: 6 catamarans pull up to a sandbar in the middle of the ocean. Full DJ setup blasting beats, open bar, and hundreds of college/university travelers partying in the beautiful sun in the middle of the ocean! On SnowJam this innovation was the creation of the first ever Campus Vacations Rail Jam. Working with Panorama Mountain and Rockstar Energy drink we set up a rail course and invited professionals & amateurs to compete for prizes and glory.

New tactics to improve Campus Rep Program Goal: Decrease attrition rate of Campus Reps Our Campus Reps are vital to our success. They are our leaders at each campus that recruit and get their community to sign up. With a significant attrition rate we focused on two innovations to help reduce the loss of Reps. First was the addition of a face to face interview. This enabled Trip Planners to better gauge the likely success of a Rep and also further develop their relationship. We also expanded the Campus Manager program. The objective being to have at least one Senior Leader on each campus who can help oversee the reps and work directly with them on a regular basis. 35


36


The most exciting part about working with youth is the incredible stories they tell and the enthusiasm they have for life.

Corinna Howard SnowJam Operations Manager

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Unleashed Travel specializes in overseas Grad Trips to destinations such as Fiji, Vanuatu, Cambodia and Europe for Australian and New Zealand travelers. We had a great 2017 launch hitting record figures and giving us a great start the 2017 selling season. Fiji is consistently the most popular although Europe is becoming super popular. This year our focus was making improvements to current systems and procedures to ensure greater efficiencies and better results. Everything we do we reviewed and assessed how we can do this just a little bit better.

Improved On-Site Teams

Goal: Clear and defined roles and responsibility on-site On trips we further defined roles and appointed a Team Leader Mentor for every team. This allowed the Hotel Coordinator to have a “go to” person and was very successful. Safety has always been our number 1 priority and we took a big step forward with year with staffing Medical Coordinators. This provided much greater support and follow-up for travelers and also took pressure off other staff enabling them to focus on other aspects of the trips. Next year we’re adding a Food & Beverage Coordinator to ensure that the hotel staff are adhering to RSA (Responsible Service of Alcohol) Standards and meeting our high standards.

SEAMLESS PRE-TRIP TRAVEL OPERATIONS

Goal: Improve traveler experience on transfer days The focus for this year was the transfer days, making sure that both the travelers and the destination crew have a seamless travel experience. This meant more information in pre-departure documents for the travelers. More destination crew were involved in transfer days and more information was given to the travelers throughout their journey from airport to destination. Next year we plan on placing an even greater focus on this aspect of the trip experience by hiring a Transfer Coordinator that will based at Unleashed Headquarters.

Happy Ambassadors = More Happy Travelers

Online Customer Experience = The U Journey

Our U Crew Ambassador Program engages past travelers to publish stories, participate in social media contests and refer potential future travelers. This year we completed a full review of the program. It was already working really well, but we made changes to give the Ambassador more ownership and input. The results showed improved lead generation and happier and more engaged student Ambassadors. The U Crew Ambassador Program contributed an increase of 7.5% travelers for 2016.

We added an “I’m Ready” feature which allows hot leads to come in quickly and easily and led to growth in trips sold. We improved communication with our travelers after they have booked and before they depart. We made huge improvements to the U Journey emails to increase frequency and relevance of the content. These U Journey improvements led to a decrease in our cancellation rate.

Goal: Improved U Crew Ambassador Program

Goal: Improve Happy Traveler Communication

1,500 BOOKINGS IN ONE DAY

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Stoke Travel is Europe’s party and surf travel company for open minded internationals. We pride ourselves on introducing legends from all walks of life and all corners of the globe — in a loose and exciting environment. This was certainly an exciting year for us as we grew by over 30%. Unlike many of our competitors we place a tremendous amount of focus on creating a very special vibe which pushes travelers outside of their comfort zone and encourages them to explore their adventurous side.

Growing Year Over Year Goal: Smash our records

Our principal destinations of Running of the Bulls, Wine Fight, Surfari, Barcelona Activities, Ibiza, La Tomatina, Rolling Circus and Oktoberfest have increased in size by an average of 30%. Munich was the star performer where the smaller Spring Beer Fest increased from 154 guests in 2015 to 806 in 2016. Likewise Oktoberfest at this stage of the sales season last year was on 1740 bookings and is now at over 3800. We hope to smash our records at that event to attract up to 8000 guests by the time the debauchery kicks off in a couple of months time. It seems that people really like beer.

Stoke Media Co. projects have begun! Goal: Document 50 Festivals in each of the 50 Provinces of Spain

A loco dance through the country of Spain... Wade Gravy and Sunny GreenFin are experiencing 50 provinces and their people through its 50 craziest fiestas. Check out and follow the fun at www.50fiestas.com. At time of writing we are at festival number 10 of a total of 50 festivals.

Legendary moves into the UK Goal: UK Expansion! 2016 has also seen the opening of the UK arm of our business. The first ever StokeSports day London attracted over 1500 spectators and our first foray into the Royal Ascot race day saw over 600 punters head to the races. Coming up in the UK is a trip to St. Paddy’s Day in Dublin, a Stoke Beer festival in London, train trips to Hogmanay, and New Year’s Eve in Scotland.

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Founded at Western University in 2011, Get REAL strives to utilize the power of personal stories to provide youth and adults with a powerful and resonating education on the impact of language surrounding LGBTQ+ discrimination. Our programs help people understand that everyone has a voice to be heard and a story to tell. We are driven by the values of kindness, positivity, honesty and acceptance, and aim to portray and instill those in all our endeavours.

Team Growth and Events

Involvement in Schools

The team expanded, hiring Marley as Executive VP, with plans to hire two more staff to manage and grow the chapter program, and build out a year-round mentorship system between university/college chapters and high schools. The first Get REAL high school team was also added to the community! Get REAL spoke at We Day Toronto to over 20k students, was chosen as the Case Competitor Partner of ‘Out On Bay Street’, and hosted a Halloween fundraiser.

In 2016 Get REAL executed workshops in Ontario, Quebec, BC, Nova Scotia, PEI, Newfoundland, and Massachusetts. We executed double the amount of workshops as last year, directly reaching 17,000 youth across North America. We also developed curriculum pieces for teachers to continue educating students after the workshop.

Spreading the message with cool Merch The merch from this past year was designed by members of the Get REAL community and was wildly popular, often selling out quickly. The fast and furious merch sales were helped by the new online store, as well as a new storefront display at Pursuit OCR in Toronto. Merch was produced in collections named “Just Love” and a revival of “Negative to Positive”. We also launched an ambassador program to link social influencers with Get REAL programs and merchandise.

Bringing our brand to the next level This year included some major upgrades to the brand, partnerships and digital assets. The website was completely rebuilt. There are new partnerships with Lush Cosmetics, Pursuit OCR, Vitaly Design, and Waves Apparel. Our textbook fundraiser in Ontario and Nova Scotia raised double the amount of revenue compared to last year. Next up is to complete filming our Parent-Student video to release in September.

AFTER ATTENDING A GET REAL WORKSHOP - 97% feel more motivated to help others - 93% have improved their public speaking - 86% feel Get REAL helped them in their job application

60K

STUDENTS

REACHED

20 UNIVERSITY CAMPUS TEAMS

20+

VIDEO PROJECTS

200+ VOLUNTEERS

USED BY TEACHERS AS CURRICULUM PIECES

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“Our travelers look up to us. It’s amazing. After experiencing our trips they say that they want to come work at ILT after they graduate... and they do!“ — Emily Tsinokas Campus Vacations Trip Planner

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ILT FRiEnDs and

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Cinco de Mayo 55


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Isabel 60


Ahmar’s Babies!

miRA’s Engagement!

61


o h C f f a t S T The IL WHO IS THE MOST LIKELY TO TAKE OVER THE WORLD?

W: Alex Handa HM: Justin Van Camp, Leigh Kane WHO IS THE MOST LIKELY TO WORK AT I LOVE TRAVEL FOR LIFE?

W: Brandon MacDonnell HM: Jeremy Arseneau, Robyn Cooper WHO IS THE MOST LIKELY TO LOSE THEIR PASSPORT BEFORE THEIR FLIGHT?

W: Ryan Stroble HM: Justin Brown WHO IS THE MOST LIKELY TO BECOME THE NEXT PRESIDENT AT I LOVE TRAVEL?

W: Brandon MacDonnell HM: Meraj Delavari, Jay Hamilton WHO IS THE MOST LIKELY TO HAVE ALL THEIR KIDS TRAVEL WITH I LOVE TRAVEL?

W: Eugene Winer HM: Meraj Delavari, AMQ

WHO HAS THE MESSIEST DESK?

W: AMQ HM: Brenna Sheridan, Robin Anderson WHO HAS THE CLEANEST DESK?

W: Meraj Delavari HM: Claire McConnachie WHO IS THE MOST LIKELY TO HOST THEIR BIRTHDAY PARTY ON THE I LOVE TRAVEL PATIO?

W: Robyn Cooper HM: Jordan Taylor, Hana Arneil WHO IS THE MOST LIKELY TO BE FOUND SECRETLY LIVING IN THE BASEMENT?

W: Daniel Adams HM: Corinna Howard, Bernadette Lim WHO IS THE MOST LIKELY TO GO ON THE AMAZING RACE?

W: Luigi Dubria HM: Alex Handa, AMQ, Gabby S. Jared, Brandon, Steph E., Tessa T., Jared Z., Justin B.

WHO IS THE WORST PACKER?

WHO IS THE MOST LIKELY TO GO ON THE BACHELOR OR THE BACHELORETTE?

W: Kirk Hards

W: Kassie Boucher

HM: Hana Arneil

HM: Emily Tsinokas, Jeremy Arseneau

WHO IS THE MOST LIKELY TO SELL EVERYTHING AND MOVE TO THE BEACH?

WHO IS THE MOST LIKELY TO BRING THEIR PET ON VACATION WITH THEM?

W: Jay Hamilton

W: Denissa Lopez

HM: Justin Van Camp

HM: Jeremy Arseneau, Andrew McKenzie

WHO IS THE MOST LIKELY TO MOVE TO THE MOUNTAINS?

WHO IS THE MOST LIKELY TO CREATE A TRAVEL APP?

W: Andrew Hercus

W: Jared Zietzma

HM: Jacqueline Wright, AMQ

HM: Alex Handa, AMQ

WHO IS THE MOST LIKELY TO ROAD TRIP FOR THE REST OF THEIR LIFE?

WHO IS THE MOST LIKELY TO BE THE FIRST PERSON VOTED OFF SURVIVOR?

W: Halee Orth

W: Leigh Kane

HM: Ruth Lockwood, Jay Hamilton

HM: Ponnie Peiroo, Eugene Winer

W: Winner HM: Honorable Mention 62


s d r a w A e c oi WHO IS THE MOST LIKELY TO DRIVE THE MOST KM IN A YEAR?

WHO IS THE MOST LIKELY TO BECOME SNAPCHAT FAMOUS?

W: Ruth Lockwood

W: Luigi Dubria

HM: AMQ, Charlie Vaccaro, Kirk Hards

HM: Robyn Cooper, Kassie Boucher

WHO IS THE LOUDEST PHONE TALKER?

WHO IS THE MOST LIKELY TO BE ROOKIE OF THE YEAR?

W: Mikenna Lane

W: Gabby Berardi

HM: Ryan Stroble, Aleksi Mattlar, Andrew McKenzie

HM: Charlie Vaccaro, Pat Whearty, Stephanie Earl

WHO IS THE MOST LIKELY TO BORROW BREAKAWAYNE AND YETI FOR PERSONAL USE?

W: Ryan Stroble HM: Justin Brown, Corinna Howard

WHO HAS THE BEST ATTITUDE?

W: Luigi Dubria HM: Julie Whish, Corinna Howard, Taylor Baum

WHO IS THE MOST LIKELY TO STEAL ALL THE FORKS IN THE OFFICE?

WHO HAS THE FUNNIEST LAUGH?

W: Eugene Winer

W: Eugene Winer

HM: Aleksi Mattlar, Kassie Boucher

HM: Mira McKee, Charlie Vaccaro

WHO HAS THE BIGGEST LUNCH BAG?

WHO HAS THE FUNNIEST SNEEZE?

W: Jeremy Arseneau and Justin Van Camp

W: Ruth Lockwood

HM: Aleksi Mattlar, Leigh Kane, Stephanie Earl WHO IS THE MOST LIKELY TO BECOME BERNIE’S ENEMY?

W: Yeti HM: Leigh Kane, Lani Sokoloff, Luigi Dubria WHO IS THE MOST LIKELY TO BABYSIT AHMAR’S TWINS?

W: Hana Arneil HM: Julie Whish, Mira Mckee WHO IS THE MOST LIKELY TO STEAL ALEX’S DOG MEEKA?

W: Hana Arneil HM: Everyone WHO IS THE MOST LIKELY TO WIN BEST OFFICE STYLE?

HM: Rosita Beck, Daniel Adams, Michelle Gauthier WHO IS THE MOST LIKELY TO WIN MISS. I LOVE TRAVEL?

W: Corinna Howard HM: Ruth Lockwood, Robyn Cooper WHO IS THE MOST LIKELY TO WIN MR. I LOVE TRAVEL?

W: Derek Champoux HM: Luigi D., Jay H., Justin B., Andrew H. WHO IS THE MOST LIKELY TO SELL 5,000 TRIPS?

W: Ruth Lockwood HM: Claire McConnachie

W: Ponnie Peiroo

WHO IS THE MOST LIKELY TO REMAIN CALM UNDER PRESSURE?

HM: Julie Whish, Meraj Delavari, Lani Sokoloff, Mikenna Lane

W: Meraj Delavari

WHO IS THE MOST LIKELY TO BE OVERCAFFEINATED?

HM: Eugene Winer, Eric Robertson, Corinna Howard

W: Jordan Taylor HM: Kassie Boucher, Kirk Hards 63


Working in the travel industry, it is common that everyone has always dreamt of traveling for a living. Well that’s exactly the attitude that ILT embodies as we believe travel changes lives. Working for ILT gives you the opportunity to visit new places all over the world #DoMore. WHERE WE BRING TRAVELERS WHERE OUR STAFF HAVE EXPLORED THIS YEAR 64

COUNTRIES IN THE WORLD


km 65


We couldn’t achieve our success without the support and hard work of our incredible partners. These top tier travel partners allow us to create the #TripofaLifetime for our thousands of travelers. Some have been friends of I Love Travel for 40+ years, and some are brand new partnerships that we’re excited to work with for years to come. Thank you to our partners and all your staff who have helped us to become one of the leading youth travel companies.

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In travel

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? W O N K U O Y DID I Love Travel was started over 40 years ago by two teachers (husband and wife) who believed travel was the best form of education.

Over 150, 000 travelers have explored the world with I Love Travel.

I Love Travel has offices in Australia, Canada, Dominican Republic, Spain, and The United States.

Our customer information and travel details are so robust that we are developing proprietary software to handle all of our traveler information.

Our Internship Program has amazing alumni who have gone on to work in the fields of postsecondary education, Canadian Armed Forces, Toronto Blue Jays, commercial art, 3D printing, app development, advertising design, masters programs, graphic design, PR & Social Media strategy, education & training, human resources, music & events, travel & tourism, and of course full-time staff at I Love Travel!

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We are updating our network devices to reduce the energy consumption of our phones by 5-10% while also increasing efficiencies and performance for all of our offices.

We are experimenting with desktop-to-mobile texting based communication for our Airport Coordinators, Sales Teams, and Help Desk.

We’ve been named one of Deloitte’s Best Managed Companies since 2012. In 2016 we went Gold!

Over 60% of our demographic interact with our content on mobile devices. We have optimized all digital assets to adapt to the mobile experience!

Unleashed has Grad Trip’s in Fiji and Vanuatu, a Europe winter tour, and Volunteer trips to Cambodia.

Stoke Travel Staff are truly an international crew with members from Australia, New Zealand, France, South Africa, Ireland, Philippines, Venezuela, Italy, Switzerland, Nepal, Argentina, and Canada.

Stoke Travel is going to be breaking into the music festival scene. They will soon be designing camping pods for festivals to increase capacity and comfort for all their trips.

Breakaway Tours and Campus Vacations both have mascots: Breakawayne the horse, and the Campus Vacations Yeti. Imagine seeing a Yeti skiing down a mountain or playing beach volleyball?!

Stoke Travel is experimenting with their very own craft beer manufacturing project called the Stoke Brew Co.

Ways our staff commute to work: Public Transit: 29% Walk: 29% Drive: 25% Bike: 12% Carpool: 1%


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ILT This is the #JobofaLifetime ilovetravel.com

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I Love Travel - Youth Travel, Innovation, and Stories for 2015-2016  

I Love Travel is North America's leading student travel provider for group travel experiences. This is our annual report on our growth, inno...

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