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E X PE R I E NC E T H E CA R E DI FFE R E NC E

Experience the Care Difference Care options in a Ryman Healthcare village

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This booklet is printed on an environmentally responsible paper produced from FSCÂŽ Certified Mixed Source pulp from Responsible Sources. It is Elemental Chlorine Free (ECF), and manufactured under the strict ISO14001 Environmental Management System.

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Because we put our residents first, everything else falls into place. Ultimately, that’s what makes the Ryman difference.

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Contents Welcome to Ryman care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Enjoy the Ryman difference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 How it all began. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Our care centres We have care options to suit your needs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 We like to go the extra mile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Moving to the care centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Compare our care with others. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Serviced apartment living Our villages are people’s homes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Independence with a little extra help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Welcome to Ryman Care When Ryman Healthcare was founded over 35 years ago, our co-founder Kevin Hickman thought about what he’d want for his own mother. He set one simple standard for the care we provide: It’s got to be good enough for Mum or Dad. In my case, it had to be good enough for Nana. She’d moved into a Ryman village and was loving it. That was my first introduction to the company. When people ask me what I do, I’m proud to tell them that I work for Ryman. Looking after older people is a privilege. Over the years, we’ve always put our residents first in all of our decision-making. That’s what makes the Ryman difference. We design our villages for you now and into your future, with care at the heart of everything we do. As well as independent living and serviced apartment living, we also offer resthome care and, in most villages, hospital and specialist dementia care. It’s comforting for couples at different stages in their health to know that they can be cared for within the same Ryman village, by the same Ryman team. I understand that the decisions ahead are important for you. If you have any questions after reading this booklet, please call us. Or even better, come and visit for a cup of tea or lunch and chat with our residents and team. I hope this booklet reassures you that we have the aged-care options to suit your needs today and into your future. If you do choose to make one of our villages your home, welcome. We look forward to looking after you.

Gordon MacLeod Chief Executive Ryman Healthcare

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Enjoy the Ryman difference At Ryman, we work to make a positive difference in the daily lives of our residents.

Caring for you now and into your future

We look after and value our team We think the world of our people, and so do our residents. Their care and dedication creates the unique experience that our residents tell us they love.

Ryman villages offer independent living, assisted living in a serviced apartment, and resthome care. Most of our villages also provide hospital and specialist dementia care.

We empower our people to constantly improve the resident experience by offering ongoing training and by evolving our processes.

If your health needs change, it’s good to know you can stay in the same village community, close to your partner or friends. We welcome residents from the wider community. However, once you live in a Ryman village, you have priority access to care options that suit your needs.

Our award-winning myRyman care app is one innovation that allows our nurses and carers to spend more quality time with residents.

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Experience our leading innovation Our Delicious menu

Emergency generators

With input from our residents, we create a seasonal menu with Delicious meals that offer choice, and that are made fresh on site by Ryman’s in-house chefs.

We have emergency generators at every village because we want our residents and our people to be safe and comfortable in a power outage. It's not a requirement, but we believe it's important. Emergency generators provide power to our serviced apartments, care centres, and village centres.

Our myRyman app In every care room, a device with our custom-made electronic care app, myRyman, enables nurses and carers to see and record information about each resident. This award-winning innovation creates greater efficiencies and reduces paperwork.

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THE RYMAN STORY

How it all began

In 1983, Kevin Hickman walked into a firedamaged old townhouse to investigate how the fire had started. The building was a resthome, and Kevin didn’t like the standard of care he saw. “There were four people to a room, with shared toilets down a corridor. The people running the resthome were nice and did a good job in as much as they were expected to. But to me, the standard was so poor, and preserving the dignity of the residents didn’t appear to be a priority. That’s how care was in those days.” That experience got Kevin thinking about what the standard should be. “I thought, what would I want for Mum? I’d want a private room, for a start.”

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Finding the perfect business Kevin and his business partner, accountant John Ryder, had met a few years earlier. Kevin had left the police to set up his own private investigation business and needed an accountant. Kevin says the partnership worked because they had complementary skills. The pair were on the look-out for a business opportunity. After Kevin’s experience with the fire-damaged resthome, they knew they’d found what they were looking for. They could start a business that would improve the way older people lived and how they were cared for. It was a business they could feel good about and believe in completely. They soon found a block of 14 two-bedroom flats, which they would convert into their first resthome.

A belief in growing in-house talent Both Kevin and John believed in bringing young, talented people through the ranks to top roles. People had to have the Ryman way of working in their DNA to become Rymanians. They had to have care at the heart of everything they did.

And with that, Ryman – formed from combining Ryder and Hickman – was born Their venture was a great success, and Ryman was soon in the market for a second property.

Ryman’s ethos hasn’t changed

A motel complex became their next development. “Because we didn’t have much money, I lived there while we rebuilt it,” Kevin says.

Three decades on, Kevin says Ryman’s ethos hasn’t changed. “Everything we do must be good enough for Mum – or Dad.”

Kevin and John believed in reinvesting to grow the company. Profits were reinvested to lay the foundations for future earnings so that the value of the investment was always compounding.

“It was a business they could feel good about and believe in completely.”

The Ryman recipe was to buy the right site in a well-established suburb, use working capital to build the first stage of the village, sell that, and use the capital to fund the next stage. They’d then build a care wing and operate the village using home-grown staff trained in Ryman systems.

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We have care options to suit your needs Your health needs may change over time and if they do, it’s good to know we can continue to look after you. We’re dedicated to caring for you now and into your future.

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We welcome residents from the wider community. However, once you live in a Ryman village, you have priority access to care options that best suit your needs.

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It’s comforting for couples and friends to know they can still be near each other even if their health needs are different.

Our levels of care include resthome, hospital, specialist dementia, and respite care. To make sure you receive the level of care that’s right for you, your needs will be assessed before you arrive. Resthome care Resthome-level care residents receive the very best in clinical care, while enjoying the benefits of living in our friendly community. Each resident is unique. By listening to your needs, we can customise your care and create your individualised care plan. You may need a little help with getting around, or with personal care, or other day-to-day activities. With this extra help, daily life carries on as normal. The activities and outings are all there for you. Our care centres are staffed 24 hours a day, 7 days a week. A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care. Wherever possible, the same team members will care for you each day.

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Hospital care

We’re proud to be Dementia Friendly

Our hospital-level care is the best option if you have any chronic health conditions or need full assistance to move around. We have cargivers who are trained to work with you to maintain all aspects of personal care and dignity. This includes showering, dressing, wound care management, medication administration and all personal matters that you need assistance with.

Accredited by Alzheimers New Zealand

Partnering with Alzheimers New Zealand To help increase awareness and to fight the stigma associated with dementia, Ryman has become a lead partner with Alzheimers NZ until 2022.

At each village care centre the clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.

In 2019, Alzheimers NZ commissioned Litmus to complete research with 49 people living with dementia. A dementia declaration emerged from this research which has been embraced by Ryman. The declaration is displayed in every village and the contents have been melded into the fabric of our model of dementia care.

In hospital-level care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day. Dementia care

All of Ryman’s New Zealand villages, from Whangarei to Invercargill, have gained Dementia Friendly Accreditation as recognised by Alzheimers NZ. Ryman villages were assesed on the seven standards that form the criteria of the assessment programme.

Our villages are supportive and caring communities that work to improve the experience of residents living with dementia. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.

Throughout our villages we share the latest research into the causes and treatment of dementia. We also provide residents and team members with the opportunity to take part in research programmes.

Our myRyman Life model of dementia care is an innovative approach to supporting residents living with dementia. The approach focuses on enabling residents to live in the moment, and to feel kindness, love, and security. It promotes spontaneity, laughter, and fun.

“We are very impressed by how Ryman and its staff have embedded the dementia friendly concept into ‘business as usual’. In doing so, they have transformed their organisation.”

Each of our dementia care areas has an easyto-navigate environment, including tranquil outdoor areas that are safe and secure. Cues and signage support memory and help residents with orientation.

Catherine Hall Chief Executive Alzheimers New Zealand

Care options very between villages, please check with your local village.

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Respite care Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help – whether it’s for a single night or a few weeks. If you still live in your own home, a short stay at one of our care centres could be a welcome break from your usual routine. And if you’re thinking about moving to a Ryman village, why not spend some time with us in respite care and experience the Ryman difference before you make your decision.

“The 24-hour care is absolutely amazing. It takes very special people to give care like that. I feel like it's the jewel in the crown of the care centre.” Julie Howell Independent resident with husband in dementia care

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Care is at the heart of everything we do Our goal is the same, no matter which village you live in. Since Ryman began, over 35 years ago, our standard has been: It’s got to be good enough for Mum.

Settling in

Your dedicated care team

When you arrive, you’ll be welcomed into the care centre with smiling faces, warmth, and kindness. We know that moving can be unsettling, so we take time and listen. Every resident is unique, so your care will be individualised to suit your needs.

Our care centres are staffed 24 hours a day, 7 days a week. A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care. Our staff, including dedicated lifestyle coordinators, are on hand to help with whatever you need. We also have physiotherapists who regularly visit our villages. There’s always someone to help you shower or get dressed if you need it – our staff ratios are some of the highest in the care sector in New Zealand.

Our electronic care app, myRyman, enables us to develop a detailed plan of care with you and your family. The care plan includes everything you need and want – right down to how you like your cup of tea. Wherever possible, the same team members will care for you every day.

You’ll have the added security of monitored call bells in your room and ensuite. The alarms are linked to a smart-pager system, ensuring a prompt response. All of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

“Everyone was wonderful in supporting my mother’s everincreasing needs. They went above and beyond to include her in daily life and activities.”

Doctors visit the village regularly. If you'd prefer, we can arrange for you to keep seeing your own doctor. Administering medications is managed electronically, allowing up-to-the-minute prescriptions and recording.

Therese Family member

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Selecting your room At Ryman villages, our private rooms provide superior accommodation – you'll enjoy a spacious room with a private ensuite.* The room price depends on the type of room you select. This will be clearly outlined in your admission agreement. If you have any questions about room prices or payment options, our village managers will be happy to answer them for you.

*Some rooms at Rowena Jackson and Princess Alexandra villages vary.

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We like to go the extra mile We choose to go beyond what’s expected because we want you to live life to the full. We constantly pioneer new ways to make your experience of living in a Ryman village even better.

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Private rooms Your private room and the care centre lounges are your home. Our priority is to help you feel at home – happy and relaxed. Private rooms are spacious, with monitored call bells in your room and ensuite. There’s plenty of room for your friends and family to visit. You can choose from a selection of room layouts, all with an ensuite bathroom.* It’s your own personal space, and you can furnish it with your favourite pieces.

Private ensuite

Rooms overlook beautifully landscaped gardens or courtyards. All rooms have a television and some rooms feature an alcove that can fit a display cabinet, drawers, or a small fridge.

Bedroom 3.10m x 5.53m | 10.17' x 18.14' 23m² to 31m² (including ensuite)

*Room layouts and amenities vary. Please check with your local village.

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Our myRyman app helps us deliver the highest standard of care At Ryman, our care plans come to life through our own custom-made electronic care app, myRyman. A device, located in every care room, enables nurses and carers to record daily care tasks for each resident. Using myRyman creates links and prompts, so our nursing and caregiving teams know exactly what they need to do. Everything is securely recorded. Our teams can access and update clinical data more efficiently, and spend more time with residents. The app has proven its reliability, and our most experienced clinical team members describe myRyman as ‘magic’. It has made a once-in-a-generation improvement to the way we deliver care.

“The myRyman app has been invaluable for Ryman, in how much it has improved residents’ lives.”

Eldercare Innovation Award – myRyman In 2019, myRyman was named Innovation of the Year – Care Model at the Asia Pacific Eldercare Innovation Awards in Singapore. The award recognises the best care model that improves quality of life for older people.

Victoria Brevoort Clinical Nurse Specialist

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Exceeding standards in clinical excellence All resthomes and aged-care facilities in New Zealand must be certified and audited. Certification audits are conducted every 1 to 4 years by external auditing agencies, designated by the Ministry of Health. Each audit team includes at least one registered nurse. Villages are assessed on a range of factors, including clinical records, resident care, policies and procedures, village staff, and the overall environment of the care centre.

Most Trusted Brand

The results of the audit determine the length of time (from 1 to 4 years) that the care centre is awarded certification. To ensure standards are maintained within the awarded period, an unannounced audit takes place during the certification period.

Since 2014, Ryman has repeatedly been named Most Trusted Brand in the aged care and retirement village category. The aim of the awards is to identify the brands Kiwis recognise and trust the most. The winners are chosen from a survey of 1,500 New Zealanders across 65 categories.

Achieving 4-year certification is recognised as the ‘gold star’ standard in care.

Winning Most Trusted Brand for the sixth time is an achievement that Ryman is proud of.

Being awarded 4-year certification means that the sector standard for aged care has been exceeded.

Quality service award Ryman has been awarded the gold medal five times in the Reader’s Digest Quality Service Award, as the retirement village operator that Kiwis believe best demonstrates excellent customer service.

Of all the large providers (with 15 villages or more) in New Zealand, Ryman has the highest number of care centres with 4 years’ certification. Ryman exceeds the sector standard in aged care by continuing to enhance the resident experience. Our myRyman care app and seasonal Delicious menu are just some of the areas where our villages have been recognised as going above and beyond.

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Continuous training We invest in the continuous training of our aged-care teams, so they are equipped to deliver the very best of care to our residents. We’ve developed the Ryman Academy, our own training institute that delivers quality education to our teams. The training, which is delivered through workshops, e-learning, and visual media, is designed to make learning easy and enjoyable. Training includes topics such as dementia. All staff, including our maintenance teams, learn to support residents’ quality of life in the moment. This helps all our residents to feel valued, understood and happy. All of our team leaders take part in training to develop their leadership skills. Ryman has partnered with the University of Melbourne who help deliver our advanced leadership programme.

“Kindness and care are at the heart of everything we do. To make that real takes people who are highly trained, passionate about what they do, and who care for our residents as if they were caring for their own mother or father.” Eileen Kielty Regional Manager Operations

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Ryman Moves

Good communication

Our team members learn safe techniques for moving and handling residents through our training programme, Ryman Moves.

To help us continue to improve, we ask questions and listen to what our residents and their families tell us.

Training is designed to minimise the risk of injury to residents and team members during moving, handling, sitting, and standing.

Our regular surveys give residents and their families an opportunity to tell us their thoughts on life in the village. We want to hear what you think of the food, or the laundry service, or how well our team communicates with you.

Training also covers how to assist with walking, moving residents in and out of bed, and what to do if a resident has a fall.

For care updates and general information, we communicate in person, by phone, email, or text. We hold meetings with residents every second month, and meetings with relatives every 6 months.

Village amenities In the care centre you’ll have access to spacious lounges, dining areas, and tranquil outdoor spaces where you can meet with friends or family. Our village amenities can include a shop, hair and beauty salon, and a reflection room.

Our myRyman app provides detailed information on each resident and is updated daily. If you need an update, we can provide it at the touch of a button.

The care centre is fully air conditioned for yearround comfort.

Our monthly e-newsletters keep families up to date with what’s happening in the village. We also provide residents with an activities calendar that shows the entertainment and events scheduled for each day of the month.

Hospitality services Our housekeeping team will keep your room and ensuite clean and tidy.

Safety and emergencies

Fresh towels will be delivered each day and your bed will be changed weekly – or sooner if needed.

Every room and every ensuite has a call bell for your security. Everyone in our nursing and care team carries a pager that immediately alerts them if you ring your bell.

Your personal laundry will be taken care of in our fully commercial laundry. You don’t need to worry about labelling your clothes – it’s all done for you, at no charge.

Our villages have 24-hour security, including overnight patrols, to keep our residents safe. All our private rooms and communal areas are fitted with smoke detectors and sprinklers operated by an alarm and monitored by our onsite staff.

We can also arrange your dry cleaning off site, at your own cost.

Our staffing levels are among the highest in the sector, and our people are highly trained to handle all safety and emergency situations.

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Every 6 months, our village centres and care centres hold emergency drills. We have emergency generators for all our care centres, serviced apartments, and village centres. It’s not a requirement, but we want you and our people to continue to be safe and comfortable in a power outage.

“We’re not required to provide emergency generators, but we believe it’s important.” Gordon MacLeod Chief Executive

Smoke-free Ryman Many of our villages are already smoke-free, and our care centres are all smoke-free. We are committed to being completely smoke-free in all Ryman villages by 2025.

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Delicious goes down a treat with residents Our residents look forward to meal times because the food tastes great – and it’s nutritious. Our Delicious menu offers flavoursome meals prepared fresh on site by our village chefs. With a choice of three main courses, including a vegetarian option, the aim is to tempt all taste buds.

Our seasonal menu is always evolving as residents tell us what works, and what could be better. We serve up to 120 different meals each month, so the same meal won’t reappear for 4 weeks – unless of course it’s back by popular demand! We will provide all your meals and snacks. We can cater for your special dietary requirements as well. Just talk to us about what you need.

Delicious combines those good old favourites – comfort food – with innovative choices. Think roast chicken or baked teriyaki salmon with a soy and ginger glaze.

Your relatives and friends are welcome to join you for a meal any time. Vouchers are available to purchase from reception or the café.

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Sample menu

Breakfast

Dessert

A variety of cereals, porridge, fruit, toast, and a selection of spreads

Vanilla profiteroles with berry coulis

Fruit with ice cream

Morning tea

Aunt Daisy’s southern cheese rolls

Afternoon tea

or

A selection of fresh fruit and sandwiches with cakes, slices, or biscuits

− Lunch Baked fish with lemon and thyme crumb or

− Evening meal Roast carrot and coconut soup

Roast pork belly with red pepper sauce

Chicken cakes with guacamole and salsa

with Scalloped potatoes, steamed carrots, broccoli, and orange hollandaise

or

Macaroni cheese Traditional lettuce salad with Highlander dressing

Vegetarian option

Penne pasta with creamy tomato sauce, olives, and capers

Supper Tea, Milo, or cold drinks Small sandwiches, light muffins, or biscuits

Our Delicious menu provides good old-fashioned home-cooked meals, as well as some exotic dishes.

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Ryman Triple A Designed for older people, the Ryman Triple A (Ageless, Active, and Aware) complimentary exercise programme encourages residents to keep moving. Fitness is for everyone Catering for all levels of ability, this free programme improves strength, balance, and mobility. Building these skills helps to prevent falls and enables residents to maintain their independence. Many residents tell us they’ve become more active since moving into the village. We developed the programme from the belief that you’re never too old to be active – you just have to find the right way to do it. The level of participation is up to you – you can be involved as much as you want. In our care centres we have classes in Functional Fitness or, if you’re less mobile, a ‘sit and be fit’ class. It’s a good opportunity to have a laugh and get to know other residents Resthome and hospital care

Based on international research, Triple A helps residents to increase their ability to perform and enjoy day-to-day activities.

Resthome care classes are held at least twice a week, and hospital care classes are held 7 days a week. Specialist dementia care Classes for residents in dementia care are held in the morning and afternoon, 7 days a week. This means that residents can join in at a time that suits their needs, from 8am to 8pm.

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Ryman Engage

Musical Moments Musical Moments is a fun session where residents can enjoy a singalong, play musical instruments, or discuss different pieces of music.

Ryman Engage – our activities programme – is about embracing opportunities and activities that are thoughtfully planned, and age and ability appropriate. This free programme makes the most of our beautiful amenities. A firm favourite with residents is our weekly complimentary Happy Hour.

Men’s Club The Men’s Club is a chance for men to socialise and share common interests. Activities can include working together on a craft project, playing a game of pool, or enjoying a beertasting session.

The key is to provide something for everyone. From arts and crafts to outings in the village van, there are many options to spark your interest. Regular entertainers perform for residents, and relatives often come along to join in the fun.

Village Friends Village Friends is about creating a sense of family and friendship. A village friend could help with calling the housie numbers in the village hospital, reading to someone who cannot read for themselves, or playing the piano for a singalong.

New and Views News and Views provides a time for residents to regularly get together and discuss current events and local news. Memory Lane Residents love our Memory Lane sessions where they reminisce and share stories. Coming along is a great way to get to know others and to make new friends.

Make and Create Making something new encourages creativity and a sense of purpose. Make and Create activities can include art classes, knitting for a good cause, scrapbooking, collage, or making decorations for one of our many themed events.

Sensational Senses Sensational Senses is a programme that provides a range of sensory experiences. These can include a hand and nail pamper, foot spa, aromatherapy, baking, and gardening.

Happy Hour Every week, residents can come along to our complimentary Happy Hour in the lounge. It’s a wonderful opportunity to meet new people and catch up with friends over a drink and a nibble.

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Mind Benders Many residents love to play word games, board games, quizzes, and anything that challenges the brain. Mind Benders provides intellectual stimulation for everyone. Active Games Residents can stimulate mind and body by joining others in active games such as indoor bowls, quoits, balloon tennis, or boccia. Getting out and about We organise regular outings, both within the village and out in the community. Outings in the village can include high tea in the garden, a walk to the bowling green, or a movie at the village theatre. Outside the village, residents can enjoy a scenic walk, a picnic in the park, or a visit to a local cafĂŠ.

Our myRyman Life model of dementia care encourages residents to challenge their brain by learning new games, activities, or skills. This helps to build new brain cells and strengthens the connections between them.

Engage is for everyone We make sure that residents who prefer the quiet life have opportunities to do what they enjoy, too. There’s something for everyone – pet visits, musical performances, or the peace and quiet of the village library.

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Moving to the care centre Moving to a new home can be stressful. At Ryman, you’re in safe hands. We can guide you through your move and help you settle into one of our care centres.

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Assess your eligibility

What will it cost?

You need to be assessed by your local Needs Assessment and Service Coordination agency (NASC). Or in some regions, Care Coordination - Older Person’s Health.

Costs vary according to your needs and the type of care accommodation you choose. Once you have been assessed as needing care, you can apply for a residential care subsidy. This subsidy is asset tested by Work and Income New Zealand (WINZ) and the asset thresholds are adjusted yearly.

NASC and Care Coordination provide information, advice, and support to older people who are having difficulty living at home. You can contact them yourself, or your doctor can refer you.

If your assets are below the asset threshold, you qualify for government funding. WINZ will then assess your income and tell you how much you will need to pay towards the cost of your care.

NASC and Care Coordination will visit you and talk to you about your lifestyle and care needs to find the best care option for you. After you’ve been assessed, you’ll receive a letter to let you know whether you’re eligible for care services and, if so, what level of care and government assistance you are entitled to.

If your assets are above the asset threshold, you pay the cost of care. If your assets fall below the threshold during your time in care, you will become eligible to apply for the residential care subsidy.

To find your local NASC visit: www.nznasca.co.nz/regions Or call Seniorline on: 0800 725 463

Selecting your room

Come in for a visit

At Ryman villages, our private rooms provide superior accommodation – the rooms are spacious and each room has a private ensuite*.

Choosing the right care centre is an important decision. People often tell us they ‘feel the difference’ when they visit one of our care centres, and we’d love to share that with you.

The room price depends on the type of room you select. This will be clearly outlined in your admission agreement. If you have any questions about room prices or payment options, our village managers will be happy to answer them for you.

By visiting during the day you can join in with the activities on offer. Or you might like to stay at the village for a few days and experience our respite care. If you need transport to get here, we will arrange it for you.

*Some rooms at Rowena Jackson and Princess Alexandra villages vary.

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Your first day On the day you arrive, you’ll be welcomed, shown to your new room, introduced to the team and other residents, and shown around the care centre. Everything will happen at your own pace. We’ll discuss your health and personal care needs with you or your representative. Using our electronic care app, myRyman, we’ll develop your care plan that will include your physical, social, spiritual and cultural wellbeing, your personal needs, and your goals. Through myRyman, you and your representative can be involved in your care plan. A device is located in your private room where your carer or nurse can record daily care tasks for you.

Applying to move in Before you move in, you or your representative will need to sign an admission agreement and provide information about your personal circumstances and preferences.

Having a primary caregiver enables a dedicated team member to learn your needs and preferences. This helps to build a trusting relationship and adds a natural rhythm to the care we provide.

It’s important for us to know this information so we can give you the best possible care and quality of life. We understand that privacy is important to you. At all times, your information will be treated with sensitivity and kept confidential.

We want to really get to know you. We are caring for you in your home within the village, so learning all the little things – life experiences, hobbies, achievements, preferences – is important in becoming part of the village family.

We will also give you or your representative a charter of your rights as a resident.

Make it your own

Moving and settling in

We want to make this phase in your life as smooth and enjoyable as possible.

Feeling nervous and apprehensive is a normal part of the settling-in process. Other residents have faced the same changes that you are experiencing and have made the move surrounded by the caring support of our village team.

Setting up your room in your own way will help you settle in. You’re welcome to bring your armchair or your favourite pieces of furniture. Displaying your personal belongings around you will help you feel more at home.

Familiarising yourself with everything the care centre has to offer is a great way to keep yourself occupied during those first days. Remember that having the privacy of your own room allows you to enjoy the peace and quiet of your own surroundings.

Our team members are sensitive to the feelings and processes that new residents can experience. You may have questions, need help, or simply want to chat about how you are feeling. All of our team are here to help, at all times.

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Compare our care with others We know that the decision to move into a care centre is an important one for you. Before you make that decision, we want you to know everything about living in a Ryman village. Key questions to ask

Ryman care

Does the village provide resthome, hospital, specialist dementia care, and respite care?

Yes, all our villages provide resthome and respite care. Most of our villages also provide hospital and specialist dementia care.

Will I have a private ensuite?

Yes, our rooms have a private ensuite.*

Do menus provide choice, cater for special dietary needs, and are meals made fresh on site?

Yes, Ryman Delicious menus provide three main meal choices including a vegetarian option. We also cater for special dietary needs. All our meals are made fresh on site by our village chefs.

Are emergency generators installed at the village?

Yes, all our serviced apartments, village centres, and care centres have emergency generators. Facilities and systems run seamlessly even if the mains power goes out.

Are free activities and exercise programmes provided throughout the week?

Other care providers

Yes, our Engage and Triple A activities and exercise programmes are held throughout the day, 5 to 7 days a week. There are outings in the village van, concerts, and social events to keep you entertained.

*Some rooms at Rowena Jackson and Princess Alexandra villages vary.

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Key questions to ask

Ryman care

Other care providers

Are there real-time, accessible care plans?

Yes, our electronic care app, myRyman, is located on a device installed in every care room. This custom-made app enables nurses and carers to securely record daily care tasks for each resident.

Is there an electronic medication system used so that medication is dispensed accurately?

Yes, we use 1CHART to ensure up-to-the-minute prescriptions and recording.

Do care staff carry pagers that alert them to call bells?

Yes, all our nursing and care staff carry a pager that alerts them if a resident rings their bell.

Does the care centre provide free WiFi for residents and their families?

Yes.

Are the courtyards and gardens well maintained?

Yes, all our villages have beautifully landscaped areas for you to enjoy.

Is there an ongoing leadership programme that provides training and support for leaders throughout the village and organisation?

Yes, Ryman’s Lead, Energise and Perform (LEAP) programme provides ongoing development and support for Ryman staff at all levels of leadership.

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Frequently asked questions General living

Am I able to venture outside the village? Yes, you can enter and leave the village freely. For security and safety, we ask you to make us aware of when you are leaving.

I need to live in the care centre, but my partner can live independently. Can we still be together? We offer independent living in the village, as well as serviced apartment living, so you can still be near each other even if your needs are different.

Do I need to get up for breakfast? The choice is yours. Most residents have breakfast delivered to their room each morning. If you prefer, you are welcome to have breakfast in the dining room with other residents.

When will the care centre open at new villages? Typically, the care centre opens within a year of the first residents moving in. You can contact the village manager for more information.

Do I always have to eat my meals in the dining room? We encourage you to eat in the dining room as this is an opportunity to connect with other residents. However, you are welcome to eat in your room.

Can I have my own things in my room? Absolutely. We encourage you to personalise your room as much as possible. It could be your favourite armchair, or a piece of furniture where you can display the things that are special to you. This creates comfort in the familiar which will help you feel more at home.

How can I attend church services? We have weekly church services with different denominations at the village.

Can I keep my own doctor?

Can I hang pictures on the walls of my room?

Yes, it’s your choice. Alternatively, we have a doctor who visits the village regularly.

Yes, this is all part of making your room your own. Our maintenance staff will be happy to do the job for you.

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When can I have visitors?

How long will it take for my subsidy to be assessed?

This is your home, so visitors are welcome any time – there are no set visiting hours. The care centre amenities are available for you to enjoy with your friends and family. We simply ask that you respect the privacy of other residents.

It's important to submit your application as soon as possible and to respond to all requests from Work and Income New Zealand (WINZ) promptly. On average, WINZ approves a standard subsidy application in 8 to 12 weeks.

How will my medication be managed?

Why do I have to pay a fee while I am applying for a subsidy?

We employ full-time registered nurses.

Your pension forms part of your fee when applying for a subsidy. Until the subsidy is approved, we do not receive full funding.

Together with your GP and pharmacist, your nurse will oversee your medication using our electronic medication system.

What if I need help during the night?

You will continue to receive your pension into your bank account until WINZ advises otherwise.

Care staff are on duty all night. All rooms and ensuites have call bells that can be used in addition to the night checks by care staff.

We do not charge you full private fees for the first 8 weeks while you are applying for a subsidy, unless your subsidy is not approved.

What is a personal contribution? Fees and costs

This is the sum that WINZ calculates you need to contribute towards your fees. WINZ will be able to explain how this has been calculated and can discuss any concerns you may have.

How do I apply for a subsidy? You need to be assessed by your local Needs Assessment and Service Coordination agency (NASC). Or in some regions, Care Coordination - Older Person’s Health.

Will I still receive my pension? If you receive New Zealand Superannuation, a Veteran’s Pension, or a benefit, most of this will go towards your care.

To find your local NASC visit: www.nznasca.co.nz/regions Or call Seniorline on: 0800 725 463

You can keep a personal allowance, and will also receive a clothing allowance. This is determined by WINZ.

NASC or Care Coordination provide information, advice, and assistance to older people having difficulty living at home. You can contact them yourself or your doctor can refer you.

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“Everybody’s dedicated to their work – they’re not just workers, they all love their job. They all deserve a gold medal.” Graham Ruthven Independent resident

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Our villages are people’s homes A Ryman village offers a lifestyle option to suit everyone. Our care centres offer a range of options* to suit what you need. Or, if you enjoy the independence of your own apartment, your selected level of care in a serviced apartment could be just what you need.

* See pages 13-17

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So much goes on in a Ryman village. Our residents are involved in bowls tournaments, fashion shows, live performances, and a colourful mix of outings.

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“It’s a family atmosphere in the village. We say it often: we’re one big family.”

Residents love the village environment and they feel connected to their neighbours and friends – whether they love the social life or enjoy a little quiet time. Some villages have cafés or you can pop down to one of the village lounges, have a cup of tea, and catch up with people.

Murray and Margaret Daniels Independent residents

The beauty of village life is that you can take it or leave it. If some days you want to shut your door to have some quiet time, you can.

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S E R V I C E D A PA R T M E N T L I V I N G

Independence with a little extra help One in five Ryman residents live in a serviced apartment – and it’s easy to see why. You have the independence of living in your own home with help as you need it.

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Enjoy the good life Serviced apartments are in the heart of the village, with easy access to everything the village has to offer. Many residents say that living in a serviced apartment takes the stress out of daily life. You can choose a home-cooked main meal every day from our Delicious menu, as well as morning and afternoon tea, in the dining room. Other services are available, too. You might like to have your breakfast delivered to your apartment – it’s your choice.

Your apartment is your home You can make your apartment your own with your favourite furniture, art, and ornaments. You’ll have a kitchenette with a fridge-freezer and microwave, a separate bedroom, and a private ensuite. A balcony or patio provides space for you to grow flowers and herbs. The call bells mean help is always there, as they are monitored 24 hours a day by on-site staff. We can help you find the mix of living and care options that suits you. That’s the beauty of serviced apartments. Some of our villages also offer studio apartments.

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“It makes me feel years younger knowing that help is there if I need it. It takes the stress away.� Elizabeth Malthus Serviced-apartment resident

Did you know? You can receive resthome-level care in the comfort of your serviced apartment.

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What you can expect from us

Your fixed base weekly fee for serviced apartment living covers: • rates, water rates, and building insurance

We know how important it is to have certainty about your living costs. As part of Ryman’s Peace of Mind Guarantees for independent living and serviced apartment living, your base weekly fee never increases. It would only increase if you change from independent living to serviced apartment living, or you add extra care options.

• gardening and ground maintenance • maintaining and operating the community amenities •

our Engage activities programme, including art exhibitions, fashion shows, arts and crafts, and regular outings

• our Triple A exercise programme, including classes such as Functional Fitness, circuit, or ‘sit and be fit’ • exterior maintenance of your apartment, including inside and outside window cleaning • social time at our weekly complimentary Happy Hour • our call bells monitored 24 hours a day by our on-site staff • village management and administration • scheduled transport services and outings.

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Residents in serviced apartments also receive: • a daily main meal – three choices, including a vegetarian option • daily morning and afternoon tea • fresh towels delivered daily • linen changed weekly — or sooner if needed • housekeeping • electricity and heating • regular outings to the shops and further afield. Residents in serviced apartments can defer payment of any additional charges over and above the base weekly fee. This way, the weekly fee can be met from NZ Superannuation payments (deferral charge applies). Optional extras include: • breakfast to your apartment • additional meal in the dining room • your bed made daily • personal laundry service (3 times a week) • showering supervision* • administering medications • monitoring blood pressure, helping with support stockings etc • basic wound care (including dressing).

*Includes safety checks while resident showers unassisted.

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Support Plus

Full Service

The services and benefits on pages 54 to 55 are included, plus:

The services and benefits on pages 54 to 55 are included, plus:

• breakfast to your apartment

• breakfast to your apartment

• additional meal in the dining room

• additional meal in the dining room

• your bed made daily

• your bed made daily

• personal laundry service (3 times a week).

• personal laundry service (3 times a week) • general care and help including:

Optional extras include:

– dressing and setting up each day

• showering supervision*

– full help with showering (3 days a week)

• administering medications • monitoring blood pressure, helping with support stockings etc

• administering medications (3 times a day)

• basic wound care (including dressing).

• evening settle service. Optional extra: • upgrade to daily help with showering.

*Includes safety checks while resident showers unassisted.

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Resthome Care

The services and benefits on pages 54 to 55 are included, plus: • breakfast to your apartment • additional meal in the dining room • your bed made daily

We can help you find the mix of living and care options that suits you. That's the beauty of serviced apartments.

• personal laundry service (3 times a week) • general care and help including: – dressing and setting up each day – full help with showering (3 days a week) • administering medications (3 times a day) • evening settle service • prompting and help to and from the village centre • night visits (twice a night).

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“There are no strangers here – just friends we haven’t met.” Leone Burgess Independent resident

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Our villages in New Zealand Ryman Healthcare has over 35 retirement villages across Australasia, each with their own distinctive personality and welcoming community. Which one is right for you?

9

2 2

Auckland

WhangÄ rei 1

Hamilton 2

New Plymouth

1

Tauranga

1

Gisborne

1

Napier 1 Havelock North 1

Whanganui 1 Palmerston North 1 1

Nelson 1 4

6

2 1

2

Wellington

1

Rangiora

2 1

Christchurch

Dunedin

Invercargill

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Waikanae

Key

Ryman village Under construction Council approved Proposed village


E X PE R I E NC E T H E CA R E DI FFE R E NC E

Whangārei • Jane Mander Auckland • Bert Sutcliffe • Bruce McLaren • Edmund Hillary • Evelyn Page • Grace Joel • Hobsonville • Kohimarama • Logan Campbell • Miriam Corban • Murray Halberg • Possum Bourne • Takapuna • William Sanders

Hamilton • Hilda Ross • Linda Jones Tauranga • Bob Owens Gisborne • Kiri Te Kanawa New Plymouth • Jean Sandel Napier • Princess Alexandra Havelock North • James Wattie Whanganui • Jane Winstone

Ryman village

Palmerston North • Julia Wallace Waikanae • Charles Fleming Wellington • Bob Scott • Karori • Malvina Major • Newtown • Rita Angus • Shona McFarlane Nelson • Ernest Rutherford Rangiora • Charles Upham

Under construction

Council approved

Christchurch • Anthony Wilding • Diana Isaac • Essie Summers • Margaret Stoddart • Ngaio Marsh • Northwood • Park Terrace • Riccarton Park • Woodcote Dunedin • Frances Hodgkins • Yvette Williams Invercargill • Rowena Jackson

Proposed village

New villages in the pipeline for New Zealand

Hobsonville 3 Scott Road Hobsonville Auckland 09 416 0750

Miriam Corban 229 Lincoln Road Henderson Auckland 09 838 0880

Riccarton Park 25 Steadman Road Riccarton Park Christchurch 0800 279 626

James Wattie 94 Te Aute Road Havelock North 06 877 0701

Newtown 192 Adelaide Road Newtown Wellington 0800 000 290

Takapuna 41-45 Killarney Street Takapuna 0800 521 133

Karori 26 Donald Street Karori Wellington 0800 000 290

Northwood 20 Radcliffe Road Northwood Christchurch 0800 521 133

Kohimarama 223 Kohimarama Road Kohimarama Auckland 0800 521 133

Park Terrace 78 & 100 Park Terrace Christchurch 0800 521 133

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Our villages in Australia Coburg Aberfeldie

Ringwood East John Flynn

Nellie Melba Weary Dunlop Highett Highton

Mt Eliza

Ocean Grove

Mt Martha

Our villages in Victoria, Australia Nellie Melba 2 Collegium Avenue Wheelers Hill VIC 3150 +61 3 8513 1900

Weary Dunlop 242 Jells Road Wheelers Hill VIC 3150 +61 3 8545 1400

John Flynn 45 Burwood Highway Burwood East VIC 3151 +61 3 8849 8799

Highton 157 South Valley Road Highton VIC 3216 +61 3 5260 8099

Contact us Ryman offices Christchurch office Airport Business Park 92 Russley Road Christchurch PO Box 771 Christchurch 8042 New Zealand

Auckland office 93 Ascot Avenue Remuera Aucklanvd 1051 New Zealand

Melbourne office Suite 10.03, Level 10 420 St Kilda Road Melbourne VIC 3004 Australia PO Box 33119 Melbourne VIC 3004 Australia

For more information on any of Ryman Healthcare’s retirement villages New Zealand 0800 588 222 rymanhealthcare.co.nz

Australia +61 1800 288 299 rymanhealthcare.com.au 62


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NZ 08.2020

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Profile for Ryman Healthcare Ltd

Ryman Healthcare - Care Book  

Ryman Healthcare - Care Book