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E X PE R I E NC E T H E DI FFE R E NC E

Experience the Difference Life in a Ryman Healthcare village

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Because we put our residents first, everything else falls into place. Ultimately, that’s what makes the Ryman difference.

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Contents Welcome to the Ryman difference.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Enjoy the Ryman difference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 How it all began. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 We put our residents first. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 We delight through experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Independent and serviced apartment living Our villages are people's homes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Independent living.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Serviced apartment living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Our offer is affordable and transparent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Ryman's Peace of Mind Guarantees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Compare our terms with others. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Our care centres Care when you need it. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 We like to go the extra mile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Compare our care with others.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

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Welcome to the Ryman difference When Ryman Healthcare was founded over 35 years ago, our co-founder Kevin Hickman thought about what he’d want for his own mother. He set one simple standard for the care we provide: It’s got to be good enough for Mum. In my case, it had to be good enough for Nana. She’d moved into a Ryman village and was loving it. That was my first introduction to the company. When people ask me what I do, I’m proud to tell them that I work for Ryman. Looking after older people is a privilege. Over the years, we’ve always put our residents first in all of our decision-making. That’s what makes the Ryman difference. We offer some of the most resident-friendly and transparent terms in New Zealand. And because our agreements are written in plain language, they’re easy for everyone to understand. We design our villages for you now and into your future, with care at the heart of everything we do. If your health needs change, we have a range of care options to suit your needs – all within Ryman's village community. I understand that the decisions ahead are important for you. If you have any questions after reading this booklet, please call us. Or even better, come and visit for a cup of tea or lunch and chat with our residents and team. I hope this booklet gives you a glimpse into the lifestyle that a Ryman village offers. And if you do choose to make one of our villages your home, welcome. I know you’ll love it.

Gordon MacLeod Chief Executive Ryman Healthcare

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Enjoy the Ryman difference At Ryman, we work to make a positive difference in the daily lives of our residents.

A caring team

Resident-friendly terms

We look after and value our team

No hidden costs

We think the world of our people, and so do our residents. Their care and dedication creates the unique experience that our residents tell us they love.

At Ryman, our terms for independent and serviced-apartment living are transparent and easy to understand. There are no hidden costs. This means no waitlist fees, no standard refurbishment fees, no surprise costs when you move in, and no administration fees.

We empower our people to constantly improve the resident experience by offering ongoing training and by evolving our processes.

Ryman provides resident-friendly terms such as our fixed base weekly fee. Our deferred management fee is capped at 20 percent – one of the lowest in the retirement sector.

Our award-winning myRyman care app is one innovation that allows our nurses and carers to spend more quality time with residents.

Fixed weekly fee Our ďŹ xed weekly fee provides certainty about your living costs. For independent living and serviced apartment living, our base weekly fee is fixed for the entire time you occupy your apartment or townhouse. Our weekly fee only increases if you change from independent living to serviced apartment living, or you add extra care options.

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Leading innovation

Care options to suit your needs

Our Delicious menu

Caring for you now and into your future

With input from our residents, we create a seasonal menu with Delicious meals that offer choice, and that are made fresh on site by Ryman’s in-house chefs.

Ryman villages offer independent living, assisted living in a serviced apartment, and resthome care. Most of our villages also provide hospital and specialist dementia care.

Our myRyman app

If your health needs change, it’s good to know you can stay in the same village community, close to your partner or friends. We welcome residents from the wider community. However, once you live in a Ryman village, you have priority access to care options that suit your needs.

In every care room, a device with our custom-made electronic care app, myRyman, enables nurses and carers to see and record information about each resident. This award-winning innovation creates greater efficiencies and reduces paperwork. Emergency generators We have emergency generators at every village because we want our residents and our people to be safe and comfortable in a power outage. It's not a requirement, but we believe it's important. Emergency generators provide power to our serviced apartments, care centres, and village centres.

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THE RYMAN STORY

How it all began

In 1983, Kevin Hickman walked into a firedamaged old townhouse to investigate how the fire had started. The building was a resthome, and Kevin didn’t like the standard of care he saw. “There were four people to a room, with shared toilets down a corridor. The people running the resthome were nice and did a good job in as much as they were expected to. But to me, the standard was so poor, and preserving the dignity of the residents didn’t appear to be a priority. That’s how care was in those days.” That experience got Kevin thinking about what the standard should be. “I thought, what would I want for Mum? I’d want a private room, for a start.”

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Finding the perfect business Kevin and his business partner, accountant John Ryder, had met a few years earlier. Kevin had left the police to set up his own private investigation business and needed an accountant. Kevin says the partnership worked because they had complementary skills. The pair were on the look-out for a business opportunity. After Kevin’s experience with the fire-damaged resthome, they knew they’d found what they were looking for. They could start a business that would improve the way older people lived and how they were cared for. It was a business they could feel good about and believe in completely. They soon found a block of 14 two-bedroom flats, which they would convert into their first resthome.

A belief in growing in-house talent

And with that, Ryman – formed from combining Ryder and Hickman – was born

Both Kevin and John believed in bringing young, talented people through the ranks to top roles. People had to have the Ryman way of working in their DNA to become Rymanians. They had to have care at the heart of everything they did.

Their venture was a great success, and Ryman was soon in the market for a second property.

Ryman’s ethos hasn’t changed

A motel complex became their next development. “Because we didn’t have much money, I lived there while we rebuilt it,” Kevin says.

Three decades on, Kevin says Ryman’s ethos hasn’t changed. “Everything we do must be good enough for Mum – or Dad.”

Kevin and John believed in reinvesting to grow the company. Profits were reinvested to lay the foundations for future earnings so that the value of the investment was always compounding.

“It was a business they could feel good about and believe in completely.”

The Ryman recipe was to buy the right site in a well-established suburb, use working capital to build the first stage of the village, sell that, and use the capital to fund the next stage. They’d then build a care wing and operate the village using home-grown staff trained in Ryman systems.

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We put our residents first We’re always looking at ways to improve our resident experience. We invest in innovation that directly benefits the daily lives of our residents.

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Delicious goes down a treat with residents Our Delicious menu offers flavoursome meals prepared fresh on site by our village chefs. With a choice of three main courses, including a vegetarian option, the aim is to tempt all taste buds. We also cater for special dietary requirements. Delicious combines those good old favourites – comfort food – with innovative choices. Think roast chicken or baked teriyaki salmon with a soy and ginger glaze. Our seasonal menu is always evolving as residents tell us what works, and what could be better. We serve up to 120 different meals each month, so the same meal won’t reappear for 4 weeks – unless of course it’s back by popular demand! Residents are fully catered for in our care centres, and our serviced-apartment residents enjoy a main meal as well as morning and afternoon tea. Independent residents are always welcome to book a meal with us. Your friends and family are welcome to join you at the village for a meal any time. Simply make a reservation at the village reception.

Our ready-to-eat meals are nutritious and convenient Just like our Delicious meals, our individually frozen meals are made fresh, using only natural ingredients. All made from scratch, the meals are blast frozen to lock in the flavour and the goodness. The ready-to-eat meals are reasonably priced and perfect for independent or serviced-apartment residents looking for convenience and great taste.

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Our Delicious menu provides good old-fashioned home-cooked meals, as well as some exotic dishes.

Sample menu Breakfast A variety of cereals, porridge, fruit, toast, and a selection of spreads Morning tea Aunt Daisy’s southern cheese rolls − Lunch Baked fish with lemon and thyme crumb or Roast pork belly with red pepper sauce with Scalloped potatoes, steamed carrots, broccoli, and orange hollandaise Vegetarian option Penne pasta with creamy tomato sauce, olives, and capers − Dessert Vanilla profiteroles with berry coulis or fruit with ice cream − Afternoon tea A selection of fresh fruit and sandwiches with cakes, slices, or biscuits Evening meal Roast carrot and coconut soup Chicken cakes with guacamole and salsa or Macaroni cheese Traditional lettuce salad with Highlander dressing Supper Tea, Milo, or cold drinks Small sandwiches, light muffins, or biscuits

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Take advantage of our Triple A exercise programme

Feel connected to neighbours and friends Ryman Engage – our activities programme – is about embracing opportunities and activities that are thoughtfully planned, and age and ability appropriate. This free programme makes the most of our beautiful amenities. Firm favourites with the residents are bowling events and our weekly complimentary Happy Hour.

Designed for older people, our Triple A (Ageless, Active, and Aware) exercise programme encourages residents to keep moving. Catering for all levels of ability, this free programme improves strength, balance, and mobility. Building these skills helps to prevent falls and enables residents to maintain their independence. Many residents tell us they've become more active since moving into the village.

The key is to provide something for everyone. From the residents' workshop to arts and crafts, and outings in the village van, there are many options to spark your interest. Regular entertainers perform for residents, and relatives often come along to join in the fun.

We developed the programme on the belief that you’re never too old to be active – you just have to find the right way to do it.

“Everything’s here for me. I go to Triple A three times a week – it takes me 3 minutes to walk there, and I see all my neighbours on the way.”

The level of participation is up to you – you can be involved as much as you want. We have classes in Functional Fitness and circuit or, if you’re less mobile, a ‘sit and be fit’ class. It’s a good opportunity to have a laugh and get to know other residents.

Bruce Gray Independent resident

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Ryman has been awarded the gold medal five times in the Reader’s Digest Quality Service Award, as the retirement village operator that Kiwis believe best demonstrates excellent customer service.

Most Trusted Brand Since 2014, Ryman has repeatedly been named Most Trusted Brand in the aged care and retirement village category.

“We've spent a lot of time building trust, and it's something we never take for granted. There’s nothing more important than trust.”

The aim of the awards is to identify the brands Kiwis recognise and trust the most. The winners are chosen from a survey of New Zealanders across 65 categories.

Gordon MacLeod Chief Executive

Winning Most Trusted Brand for the sixth time is an achievement that Ryman is proud of.

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Our myRyman app helps us deliver the highest standard of care At Ryman, our care plans come to life through our own custom-made electronic care app, myRyman. Located in every care room, a device enables nurses and carers to record daily care tasks for each resident.

Eldercare Innovation Award – myRyman In 2019, myRyman was named Innovation of the Year – Care Model at the Asia Pacific Eldercare Innovation Awards in Singapore. The award recognises the best care model that improves the quality of life for older people.

Using myRyman creates links and prompts, so our nursing and caregiving teams know exactly what they need to do. Everything is securely recorded. Our teams can access and update clinical data more efficiently, and spend more time with residents.

“The myRyman app has been invaluable for Ryman, in how much it has improved residents' lives.”

The app has proven its reliability, and our most experienced clinical team members describe myRyman as ‘magic’. It has made a once-in-ageneration improvement to the way we deliver care.

Victoria Brevoort Clinical Systems Manager

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“Kindness and care are at the heart of everything we do. To make that real takes people who are highly trained, passionate about what they do, and who care for our residents as if they were caring for their own mother or father.� Eileen Kielty Regional Manager Operations

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We delight through experience Remember when neighbours had time to stop for a chat, cared about each other, and waved a friendly hello in passing? At Ryman, we create the kind of community environment our residents grew up in.

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You’ll love life in a Ryman village

We want our residents to enjoy living with us. We’re adding cafés to our villages to create a place for you to relax and catch up with friends and family.

dancers. We also sponsor the New Zealand Symphony Orchestra, and residents can attend events with the orchestra. Each year we ask residents and staff which charity they would like to support. Villages and offices become hives of activity as they plan clever and entertaining fundraising ideas, with Ryman matching all funds raised dollar for dollar.

Our villages have beautifully landscaped gardens where you can take a peaceful stroll or watch the grandchildren play. Amenities can include a hair salon, beauty salon, café and shop, cinema, bowling green, and heated indoor-swimming pool and spa.*

If you love the outdoors, we support bowls clubs and various sports clubs and groups in our local communities. And if you’re feeling really adventurous, we’ve even had 100-year-old residents embarking on a parasailing adventure!

Ryman sponsors the Royal New Zealand Ballet, and during tours Ryman residents enjoy themed activities and sometimes even visits from the

*Availability of amenities will vary between villages.

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Our residents are connected to caring communities Our friendly village environment makes connecting with your neighbours and friends easy. Our residents can choose from a variety of outings – from lunches and scenic walks to dance performances and musicals. You can travel safely together in the village van with our friendly driver. The village café is a handy meeting place to have lunch or coffee with friends or family. The village lounge is a comfortable spot for a cup of tea and a catch-up. And it’s all there on your doorstep.

“The people here are absolutely fantastic. They welcome you, and I love that.” Jennett McGaw Independent resident We also bring events into the villages so that if you’re less mobile, you can still experience a lot of life and a lot of fun. We host art exhibitions, fashion shows, and live performances. We’re part of vibrant communities, and residents enjoy meeting an interesting mix of visitors. Young parents’ groups bring children into the village centre. And it’s not unusual to find farm animals in the village grounds – we’ve had visits from lambs, rabbits, dogs, chickens, and even horses.

“I feel like I'm on holiday with my own furniture. So much to do if you want to. I love it here.”

Our children’s party every January is a highlight of the year. The villages are filled with entertainment for all ages. Family, friends, grandchildren, and great-grandchildren come along and make it a day of fun and laughter.

Resident Kiri Te Kanawa

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Good communication sets us apart We ask questions and listen to what our residents and their families tell us. Our regular surveys give residents and their families an opportunity to tell us their thoughts on life in the village. We want to hear what you think of the food, or the laundry service, or how well our team communicates with you.

Sustainability We know that caring for the environment is important to our residents and our team. They want to know we’re doing our best for the generations to come.

Our monthly e-newsletters keep families up to date with what’s happening in the village. We also provide an activities calendar for residents, outlining the entertainment and activities scheduled each day of the month.

In 2018 we became a Toitū carbonreduce certified company. We’ve measured our carbon footprint and developed an emissions management and reduction plan.

Outdoor living Our villages are set in beautifully landscaped gardens that are planted to create colour all year round. Outdoor areas with seating and tables create tranquil spots to meet up with friends or family. And there are plenty of open spaces for a gentle stroll or for the grandchildren to play.

As a Toitū carbonreduce certified company, we’re audited each year on our carbon-emissions performance so that we can measure our progress against our reduction targets. We’re serious about making progress, and committing to the Toitū carbonreduce programme shows we mean business.

Safety and emergencies

We’ve put in place a range of measures to cut back on our impact, including reducing our energy consumption and landfill waste.

Our people are trained in safety and emergency procedures to handle all emergency situations. Every 6 months, our village centres and agedcare centres hold emergency drills.

Smoke-free Ryman

All amenities and private care rooms are fitted with smoke detectors and sprinklers that are operated by an alarm, and monitored by our on-site staff.

Many of our villages are already smoke-free, and we are committed to being completely smokefree in all Ryman villages by 2025.

We have emergency generators at every village – for our serviced apartments, village centres, and care centres. It’s not a requirement, but we want our residents and our team to continue to be safe and comfortable if a power outage happens.

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Our villages are people’s homes A Ryman village offers a lifestyle option to suit everyone. You can live independently in your own apartment or townhouse, or opt for a serviced apartment with all the benefits of assisted living. And if you need more help, we have a range of care options* to suit what you need.

* See pages 57–77.

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So much goes on in a Ryman village. Our residents are involved in bowls tournaments, fashion shows, live performances, and a colourful mix of outings.

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“It’s a family atmosphere in the village. We say it often: we’re one big family.”

Residents love the village environment and they feel connected to their neighbours and friends – whether they love the social life or enjoy a little quiet time. Some villages have cafés or you can pop down to one of the village lounges, have a cup of tea, and catch up with people.

Murray and Margaret Daniels Independent residents

The beauty of village life is that you can take it or leave it. If some days you want to shut your door to have some quiet time, you can.

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INDEPENDENT LIVING

All the upsides Independent and secure, the living is easy in a Ryman village. You have all the upsides of living independently in your own apartment or townhouse, plus a huge bonus – the support of a vibrant community.

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We design our apartments and townhouses for you Our one, two, and three-bedroom apartments and townhouses are designed with the over 70s in mind. Their spacious, well-considered layouts include kitchens and bathrooms that make daily life easy for you. Every apartment and townhouse includes call bells monitored 24 hours a day by our on-site staff.

Do more of what you love In a Ryman village, you’ll have more time and energy to do the things you love because we look after all the maintenance work. Exterior maintenance, lawn mowing, and window cleaning are all part of the service. If you need any help, even to change a lightbulb, you can call our maintenance team or housekeepers, at no extra cost. They’re always on hand to keep the village clean and tidy, and running smoothly. If you ever feel like letting someone else do the cooking, our seasonal Delicious menu is on offer in the dining room. And if you’d like to enjoy a special dinner with your friends or family, why not come along to one of our monthly fine-dining evenings. Just like our Delicious meals, our individually frozen meals are made fresh, using only natural ingredients. All made from scratch, the meals are blast frozen to lock in the flavour and the goodness. The ready-to-eat meals are reasonably priced and perfect for independent or serviced-apartment residents looking for convenience and great taste.

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Making a move is easy You may later decide to move from your independent apartment or townhouse to a serviced apartment. As an existing Ryman resident, you’ll have priority access and you won’t have to fund any additional capital.* You don’t have to wait until your apartment or townhouse is sold – you can move as soon as a serviced apartment is available. A village sales advisor will talk you through the options and answer any questions you or your family may have.

*See page 46 for more information.

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What you can expect from us

Your fixed base weekly fee for independent living covers:

We know how important it is to have certainty about your living costs. As part of Ryman’s Peace of Mind Guarantees for independent living and serviced apartment living, your base weekly fee will never increase. It would only increase if you change from independent living to serviced apartment living, or you add extra care options.

• rates, water rates, and building insurance • gardening and ground maintenance • maintaining and operating the community amenities • our Engage activities programme, including art exhibitions, fashion shows, arts and crafts, and regular outings • our Triple A exercise programme, including classes such as Functional Fitness, circuit, or ‘sit and be fit’ • exterior maintenance of your apartment or townhouse, including inside and outside window cleaning • social time at our weekly complimentary Happy Hour •

our optional Never Alone electronic alarm system that triggers when no movement is detected in an apartment or townhouse for 24 hours

• our call bells monitored 24 hours a day by our on-site staff • village management and administration • scheduled transport services and outings.

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S E R V I C E D A PA R T M E N T L I V I N G

Independence with support you can count on Serviced apartments come with support that makes life easier. It’s great for you, and reassuring for your family, because they know you’re being looked after.

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Enjoy the good life Serviced apartments are in the heart of the village, with easy access to everything the village has to offer. Many residents say that living in a serviced apartment takes the stress out of daily life. You can choose a home-cooked main meal every day from our Delicious menu, as well as morning and afternoon tea, in the dining room. Other services are available, too. You might like to have your breakfast delivered to your apartment – it’s your choice.

Your apartment is your home You can make your apartment your own with your favourite furniture, art, and ornaments. You’ll have a kitchenette with a fridge-freezer and microwave, a separate bedroom, and a private ensuite. A balcony or patio provides space for you to grow flowers and herbs. The call bells mean help is always there, as they are monitored 24 hours a day by on-site staff. We can help you find the mix of living options that suits you. That’s the beauty of serviced apartments. Some of our villages also offer studio apartments.

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“It makes me feel years younger knowing that help is there if I need it. It takes the stress away.� Elizabeth Malthus Serviced-apartment resident

Did you know? You can receive resthome-level care in the comfort of your serviced apartment.

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What you can expect from us

Your fixed base weekly fee for serviced apartment living covers: • rates, water rates, and building insurance

We know how important it is to have certainty about your living costs. As part of Ryman’s Peace of Mind Guarantees for independent living and serviced apartment living, your base weekly fee will never increase. It would only increase if you change from independent living to serviced apartment living, or you add extra care options.

• gardening and ground maintenance • maintaining and operating the community amenities •

our Engage activities programme, including art exhibitions, fashion shows, arts and crafts, and regular outings

• our Triple A exercise programme, including classes such as Functional Fitness, circuit, or ‘sit and be fit’ • exterior maintenance of your apartment, including inside and outside window cleaning • social time at our weekly complimentary Happy Hour • our call bells monitored 24 hours a day by our on-site staff • village management and administration • scheduled transport services and outings.

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Residents in serviced apartments also receive: • a daily main meal – three choices, including a vegetarian option • daily morning and afternoon tea • fresh towels delivered daily • linen changed weekly — or sooner if needed • housekeeping • electricity and heating • regular outings to the shops and further afield. Residents in serviced apartments can defer payment of any additional charges over and above the base weekly fee. This way, the weekly fee can be met from NZ Superannuation payments (deferral charge applies).

Optional extras include: • breakfast to your apartment • additional meal in the dining room • your bed made daily • personal laundry service (3 times a week) • showering supervision* • administering medications • monitoring blood pressure, helping with support stockings etc • basic wound care (including dressing).

*Includes safety checks while resident showers unassisted.

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Support Plus

Full Service

The services and benefits on pages 40 to 41 are included, plus:

The services and benefits on pages 40 to 41 are included, plus:

• breakfast to your apartment

• breakfast to your apartment

• additional meal in the dining room

• additional meal in the dining room

• your bed made daily

• your bed made daily

• personal laundry service (3 times a week).

• personal laundry service (3 times a week) • general care and help including:

Optional extras include:

– dressing and setting up each day

• showering supervision*

– full help with showering (3 days a week)

• administering medications • monitoring blood pressure, helping with support stockings etc

• administering medications (3 times a day)

• basic wound care (including dressing).

• evening settle service.

Optional extra: • upgrade to daily help with showering.

*Includes safety checks while resident showers unassisted.

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Resthome Care

The services and benefits on pages 40 to 41 are included, plus: • breakfast to your apartment • additional meal in the dining room • your bed made daily

We can help you find the mix of living and care options that suits you. That's the beauty of serviced apartments.

• personal laundry service (3 times a week) • general care and help including: – dressing and setting up each day – full help with showering (3 days a week) • administering medications (3 times a day) • evening settle service • prompting and help to and from the village centre • night visits (twice a night).

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Our offer is affordable and transparent Security for our residents means more than being physically safe. It also means having ďŹ nancial certainty.

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When you buy one of our apartments or townhouses, you know exactly how much you’re paying and what you’ll get back at the end of your occupancy.

You won’t be asked to pay new capital

Ryman offers some of the most resident-friendly terms in New Zealand. The base weekly fee is fixed for the entire time you occupy your apartment or townhouse,* and the deferred management fee, which Ryman caps at 20 percent of the occupancy advance, is one of the lowest in the retirement sector.

When you move into a Ryman village, you pay a capital sum. If you later need to move from an independent apartment or townhouse to a serviced apartment in the village, you won't be asked to pay any additional capital. However, you may choose to, depending on your preference and circumstances. A village sales advisor will talk you through the options and answer any questions you or your family may have.

Our agreement is written in plain language, so it’s easy for everyone to understand. Before they move in, most of our residents have lived in the local area. Because the cost of our village living aligns with the local property market, it’s affordable for people who want to stay in their local community.

Your priority right to move within the village If the need arises, you have priority right over non-residents to move to the care centre within the village or at another Ryman village.

When someone decides to move into one of our villages, they sell their house – often the family home. A portion of that money buys their lifetime occupancy right in the village, and they often have money left over that gives them financial certainty.

If your health needs change, we may ask you to move to another part of the village where you can receive the care you need. We would only ask you to do this after consulting with you and your family, and with advice from your doctor.

Our Ryman Peace of Mind Guarantees make our terms clear and transparent.

*See page 8 for more information.

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Ryman’s Peace of Mind Guarantees We’ve developed nine Peace of Mind Guarantees to protect residents and their families.

1

Fixed base weekly fee

We know how important it is for you to have certainty about your living costs. “We guarantee that we will not increase your base weekly fee for the entire time you occupy your apartment or townhouse at the village, regardless of any changes to the operating costs at the village. Your base weekly fee is fixed for you. It would only increase if you change from independent living to serviced apartment living, or you add extra care options.”

2

You will have peace of mind knowing that if the need arises for an increased level of care, you can remain living within the village community in close contact with your partner or friends.

Care options to suit your needs

“We guarantee that you will have priority access over non-residents to the care centre within the village, or to another Ryman care centre.”

3

When you vacate your apartment or townhouse, you will not continue to carry the cost of outgoings. We see it as our responsibility to carry these costs while we’re in the process of on-selling your apartment or townhouse.

Fees stop immediately

4

eferred D management fee capped at 20 percent

“We guarantee that the base weekly fee and deferred management fee will stop on the day you permanently vacate your apartment or townhouse.”

The deferred management fee (DMF) is your contribution to the refurbishment and management of the village. It is charged on an ‘enjoy now, pay later’ basis, and is deducted when your occupancy advance is repaid to you. If you wish to transfer to another townhouse or apartment, or to another Ryman village, your DMF will be no more than 20 percent overall – one of the lowest in the retirement sector. “We guarantee that our deferred management fee will be capped at a maximum of 20 percent of the occupancy advance – even if you transfer to another apartment or townhouse within the village, or to another Ryman village.” Care options vary between villages, please check with your local village.

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5

No hidden costs

6

Repayment protection

There are no hidden costs when you move into a Ryman village, or when you leave your apartment or townhouse. We accept total responsibility for refurbishing, marketing, and on-selling your apartment or townhouse. These costs are covered by the deferred management fee. “We guarantee not to charge for any sales, administration, marketing, or refurbishment costs when we on-sell your apartment or townhouse.”

It is common practice for retirement villages to repay the balance of the occupancy advance only when the apartment or townhouse has been on-sold. “We guarantee that if the new resident has not settled within 6 months of you vacating your apartment or townhouse, we will pay you interest on your occupancy advance until it is paid in full.” In over 35 years the longest time a Ryman resident has waited to be repaid is 6 months.

7

You and your family will have certainty about the amount you are paid when you leave the village. You will not be exposed to any capital loss when the apartment or townhouse is on-sold.

No capital loss

“We guarantee to repay you the balance of your occupancy advance, and that the amount repaid will not be affected by a decline in the value of your apartment or townhouse.”

8

Buying your new home in a retirement village is an important decision. We want you to be confident you’ve made the right choice in selecting a Ryman village.

Changing your mind

9

90-day money-back guarantee

“We guarantee that if you change your mind within 15 working days of signing your occupancy agreement (and you have not yet taken up residence) then we will agree to cancel the agreement and refund your deposit in full.”

We’re so confident you’ll be happy with your decision to move to a Ryman village, we will provide you with a 90-day money-back guarantee*. “We guarantee that we will repay your occupancy advance in full if, on the expiry of 90 days after taking up permanent residence, you are unhappy with your decision to move into your apartment or townhouse and wish to leave the village.” *Some conditions apply.

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Compare our terms with others We developed our Ryman Peace of Mind Guarantees to protect residents and their families.

We encourage you to compare Ryman's independent living and serviced apartment living terms with other retirement villages. Ask how their terms differ from ours.

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Questions to ask

Ryman's terms

Will my base weekly fee increase?

No. Your base weekly fee is fixed for the entire time you occupy your apartment or townhouse.1

Will my base weekly fee stop when I no longer occupy my apartment or townhouse?

Yes.

How much is the deferred management fee (DMF) that is deducted from my capital sum at the end?

A maximum of 20% – one of the lowest in the retirement sector.

If I need to transfer to a serviced apartment, is there another deferred management fee?

No. Your DMF is capped at 20% overall.

If the serviced apartment costs more than my equity in my independent apartment or townhouse, will I have to contribute more capital?

No.

When will I be repaid my capital?

When your apartment or townhouse is reoccupied. The longest time a Ryman resident has waited to be repaid is 6 months.

Am I exposed to any capital loss?

No. We cover any capital loss.

Are there refurbishment, selling, marketing, or administration fees when I leave the village?

No.

Do I get my money back if I change my mind, before I move in? Do I get my money back if I change my mind, after I move in?

Can I stay in the village if I need more care?

1

Yes, your deposit is refunded in full. We have a 90-day money-back guarantee.2 You have priority access to a serviced apartment, resthome care and, in most villages, hospital and specialist dementia care.

See page 8 for more information. 2Some conditions apply.

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INDEPENDENT AND ASSISTED LIVING

Frequently asked questions

General living

What is the entry-level age to live in a Ryman retirement village? Our villages are designed for residents aged 70 and over.

Can I keep my car? Yes, apartments and townhouses can have garages attached, covered parking, or basement parking available to buy. Or, if you're happy leaving your car outside, we have parking areas that are well lit and security patrolled.

What other services are available at the village?

Yes, as long as the village manager approves your pet as being suitable for the village.

Our village services include a hairdressing service, a visiting podiatrist, physiotherapist, beauty therapist, and dry-cleaning service available at your own cost.

Can I attend church services?

How can I raise any concerns?

Yes, we have weekly inter-denominational church services at our villages.

You’re always welcome to raise any concerns directly with any team member, including the village manager. Alternatively, Ryman villages have a formal complaints procedure and a resident advocate. We hold regular meetings with residents to discuss any concerns.

Can I have a pet in the village?

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Financial How much does it cost for the Occupation Rights to an apartment or townhouse? Prices vary throughout each village, so we recommend that you ask for the prices of apartments or townhouses that are currently available. An interest-free advance gives you the right to occupy your apartment or townhouse for life and access to community amenities.

What does the deferred management fee cover? The deferred management fee, which is capped at 20 percent, operates on an ‘enjoy now, pay later’ basis. It covers the cost of refurbishing and reselling the apartment or townhouse (at the end of the tenancy), and overall management of the village.

Who is responsible for insurance and rates? We pay for the building insurance, as well as the general rates and water rates. You are responsible for insuring your contents and personal effects.

Visitors Can I have people to stay in my apartment or townhouse?

What happens if I move into the village but decide it’s not for me?

Yes, for short periods of time. As a courtesy, we ask that you consult with the village manager first.

We’re happy to say that in over 35 years this has rarely happened. However, if you change your mind after moving in, we will honour our 90-day money-back guarantee.*

Are there visitor hours for residents in the care centres? There are no set visiting hours. This is your home, so visitors are welcome any time. The amenities are available for you to enjoy with your friends and family. We just ask that you respect the privacy of other residents.

*See page 49.

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“There are no strangers here – just friends we haven’t met.” Leone Burgess Independent resident

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Care when you need it Your health needs may change over time and if they do, it’s good to know we can continue to look after you. We’re dedicated to caring for you now and into your future.

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We welcome residents from the wider community. However, once you live in a Ryman village, you have priority access to care options that best suit your needs.

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It’s comforting for couples and friends to know they can still be near each other even if their health needs are different.

Our levels of care include resthome, hospital, specialist dementia, and respite care. To make sure you receive the level of care that’s right for you, your needs will be assessed before you arrive.

Resthome care Resthome-level care residents receive the very best in clinical care, while enjoying the benefits of living in our friendly community. Each resident is unique. By listening to your needs, we can customise your care and create your individualised care plan. You may need a little help with getting around, or with personal care, or other day-to-day activities. With this extra help, daily life carries on as normal. The activities and outings are all there for you. Our care centres are staffed 24 hours a day, 7 days a week. A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care. Wherever possible, the same team members will care for you each day.

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Hospital care

We’re proud to be Dementia Friendly

Our hospital-level care is the best option if you have any chronic health conditions or need full assistance to move around. We can help with showering and dressing, and with medications, wound care, continence management, and any other care you need.

Partnering with Alzheimers New Zealand

At each village care centre the clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.

To help increase awareness and to fight the stigma associated with dementia, Ryman has become a lead partner with Alzheimers NZ until 2022.

In hospital-level care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Dementia care

In 2019, Alzheimers NZ commissioned Litmus to complete research with 49 people living with dementia. A dementia declaration emerged from this research which has been embraced by Ryman. The declaration is displayed in every village and the contents have been melded into the fabric of our model of dementia care.

Our villages are supportive and caring communities that work to improve the experience of residents living with dementia. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.

All of Ryman’s New Zealand villages, from Whangarei to Invercargill, have gained Dementia Friendly Accreditation as recognised by Alzheimers NZ. Ryman villages were assesed on the seven standards that form the criteria of the assessment programme.

Our myRyman Life model of dementia care is an innovative approach to supporting residents living with dementia. The approach focuses on enabling residents to live in the moment, and to feel kindness, love, and security. It promotes spontaneity, laughter, and fun.

Throughout our villages we share the latest research into the causes and treatment of dementia. We also provide residents and team members with the opportunity to take part in research programmes.

Accredited by Alzheimers New Zealand

Each of our dementia care areas has an easy-tonavigate environment, including tranquil outdoor areas that are safe and secure. Cues and signage support memory and help residents with orientation.

“We are very impressed by how Ryman and its staff have embedded the dementia friendly concept into ‘business as usual’. In doing so, they have transformed their organisation.” Catherine Hall Chief Executive Alzheimers New Zealand

Care options very between villages, please check with your local village.

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Respite care Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help – whether it’s for a single night or a few weeks. If you still live in your own home, a short stay at one of our care centres could be a welcome break from your usual routine. And if you’re thinking about moving to a Ryman village, why not spend some time with us in respite care and experience the Ryman difference before you make your decision.

“The 24-hour care is absolutely amazing. It takes very special people to give care like that. I feel like it's the jewel in the crown of the care centre.” Julie Howell Independent resident with husband in dementia care

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Care is at the heart of everything we do Our goal is the same, no matter which village you live in. Since Ryman began, over 35 years ago, our standard has been: It’s got to be good enough for Mum.

Settling in

Your dedicated care team

When you arrive, you’ll be welcomed into the care centre with smiling faces, warmth, and kindness. We know that moving can be unsettling, so we take time and listen. Every resident is unique, so your care will be individualised to suit your needs.

Our care centres are staffed 24 hours a day, 7 days a week. A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care. Our staff, including dedicated lifestyle coordinators, are on hand to help with whatever you need. We also have physiotherapists who regularly visit our villages. There’s always someone to help you shower or get dressed if you need it – our staff ratios are some of the highest in the care sector in New Zealand.

Our electronic care app, myRyman, enables us to develop a detailed plan of care with you and your family. The care plan includes everything you need and want – right down to how you like your cup of tea. Wherever possible, the same team members will care for you every day.

You’ll have the added security of monitored call bells in your room and ensuite. The alarms are linked to a smart-pager system, ensuring a prompt response. All of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

“Everyone was wonderful in supporting my mother’s everincreasing needs. They went above and beyond to include her in daily life and activities.”

Doctors visit the village regularly. If you'd prefer, we can arrange for you to keep seeing your own doctor. Administering medications is managed electronically, allowing up-to-the-minute prescriptions and recording.

Therese Family member

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Selecting your room At Ryman villages, our private rooms provide superior accommodation – you'll enjoy a large room with a private ensuite.* The room price depends on the type of room you select. This will be clearly outlined in your admission agreement. If you have any questions about room prices or payment options, our village managers will be happy to answer them for you.

*Some rooms at Rowena Jackson and Princess Alexandra villages vary.

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We like to go the extra mile We choose to go beyond what’s expected because we want you to live life to the full. We constantly look for ways to make your experience of living in a Ryman village even better.

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Private rooms Your private room and the care centre lounges are your home. Our priority is to help you feel at home – happy and relaxed. Private rooms are spacious and air conditioned, with monitored call bells in your room and ensuite. There’s plenty of room for your friends and family to visit. You can choose from a selection of room layouts. It’s your own personal space, and you can furnish it with your favourite pieces.

Private ensuite

Rooms overlook beautifully landscaped gardens or courtyards. All rooms have a television and some rooms feature an alcove that can fit a display cabinet, drawers, or a small fridge.

Bedroom 3.10m x 5.53m | 10.17' x 18.14' 23m² to 31m² (including ensuite)

Room layouts and amenities vary. Please check with your local village.

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Innovation in healthcare – myRyman At Ryman, our care plans come to life through our own electronic care app, myRyman. The app engages residents and their families in the care plan. Located in every care room, a device enables nurses and carers to view the care plan and record daily care tasks for each resident. This award-winning technology creates links and prompts, so our nurses and carers know exactly what they need to do. Everything is securely recorded. Our teams can now access and update clinical data more efficiently and spend more time with residents.

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Exceeding standards in clinical excellence All resthomes and aged-care facilities in New Zealand must be certified and audited. Certification audits are conducted every 1 to 4 years by external auditing agencies, designated by the Ministry of Health. Each audit team includes at least one registered nurse. Villages are assessed on a range of factors, including clinical records, resident care, policies and procedures, village staff, and the overall environment of the care centre. The results of the audit determine the length of time (from 1 to 4 years) that the care centre is awarded certification. To ensure standards are maintained within the awarded period, an unannounced audit takes place during the certification period.

Of all the large providers (with 15 villages or more) in New Zealand, Ryman has the highest number of care centres with 4 years’ certification.

Achieving 4-year certification is recognised as the ‘gold star’ standard in care. Being awarded 4-year certification means that the sector standard for aged care has been exceeded.

Ryman exceeds the sector standard in aged care by continuing to enhance the resident experience. Our myRyman care app and seasonal Delicious menu are just some of the areas where our villages have been recognised as going above and beyond.

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Delicious meals

Village amenities

Our residents look forward to meal times because the food tastes great – and it’s nutritious. Our seasonal Delicious menu offers three choices at main meals, including a vegetarian dish.

In the care centre you'll have access to spacious lounges, dining areas, and tranquil outdoor spaces where you can meet with friends or family for a cup of tea. Our village amenities can include a shop, hair and beauty salon, and a reflection room.

Delicious provides good old-fashioned, homecooked meals, as well as some exotic dishes, all made by our in-house village chefs.

The care centre is fully air conditioned for yearround comfort.

We will provide all your meals and snacks. We can cater for your special dietary requirements as well. Talk to us about what you need. Your relatives and friends are welcome to join you for a meal any time. Vouchers are available to purchase from reception or the café.

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Good communication

Ryman Triple A

To help us continually improve, we ask a lot of questions and listen to what our residents and their families tell us.

Designed for older people, the Ryman Triple A (Ageless, Active, and Aware) complimentary exercise programme encourages residents to keep moving.

Our regular surveys give residents and their families an opportunity to tell us their thoughts on life in the village. We want to hear what you think of the food, or the laundry service, or how well our team communicates with you.

We developed the programme to help increase the core strength and stability of our residents. The level of participation is up to you – you can be involved as much as you want to be. We have a range of classes, including a ‘sit and be fit’ class if you’re less mobile.

We hold resident meetings every other month, as well as 6-monthly meetings with relatives. Our monthly e-newsletters keep families up to date with what’s happening in the village. We also provide an activities calendar to residents, outlining the entertainment and activities scheduled each day of the month. Our myRyman devices provide a detailed history of each resident, which is updated daily. If you need it, we can provide an update at the touch of a button. For care updates and general information, we communicate in person, or by phone, email, or text.

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Safety and emergencies Every room and ensuite has a call bell for your security. Our staffing levels are amongst the highest in the sector, and everyone in our nursing and care team carries a pager that immediately alerts them if you ring your bell. Our villages have 24-hour security, including overnight patrols, to keep our residents safe. All our private rooms and communal areas are fitted with smoke detectors and sprinklers that are operated by an alarm and monitored by our on-site staff. Our people are highly trained to handle all safety and emergency situations. Every 6 months, our village centres and care centres hold emergency drills. We have emergency generators for all our care centres, serviced apartments and village centres. It’s not a requirement, but we want you and our people to continue to be safe and comfortable in a power outage.

Hospitality services Our housekeeping team will keep your room and ensuite clean and tidy. Fresh towels will be delivered each day and your bed will be changed weekly – or sooner if needed.

“We’re not required to provide emergency generators, but we believe it’s important.”

Your personal laundry will be taken care of in our full commercial laundry. You don’t need to worry about labelling your clothes – it’s all done for you, at no charge.

Gordon MacLeod Chief Executive

We can also arrange your dry cleaning off site, at your own cost.

Smoke-free Ryman Many of our villages are already smoke-free, and our care centres are all smoke-free. We are committed to being completely smoke-free in all Ryman villages by 2025.

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Compare our care with others

We know the decision to move into a care centre is an important one. At Ryman, we want you to know everything about living in a Ryman village before you make that decision.

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Ryman care

Key questions to ask Does the village provide resthome, hospital, specialist dementia care, and respite care?

Yes, all our villages provide resthome and respite care. Most of our villages also provide hospital and specialist dementia care.

Will I have a private ensuite?

Yes, our rooms have a private ensuite.*

Do village menus provide choice, cater for special dietary needs, and are meals made fresh on site?

Yes, our Ryman Delicious menu provides three main meal choices including a vegetarian option. We also cater for special dietary needs. All our meals are made fresh on site by our village chefs.

Are emergency generators installed at the village?

Yes, all our serviced apartments, village centres, and care centres have emergency generators. Facilities and systems run seamlessly even if the mains power goes out. Yes, our Engage and Triple A activities and exercise programmes are held throughout the day, 5 to 7 days a week.

Are free activities and exercise programmes provided throughout the week?

There are outings in the village van, concerts, and social events to keep you entertained.

Are there real-time, accessible care plans?

Yes, our electronic care app, myRyman, is located in every care room. This custom-made device enables nurses and carers to securely record daily care tasks for each resident.

Is there an electronic medication system used so that medication is dispensed accurately?

Yes, we use 1CHART to ensure up-to-theminute prescriptions and recording.

Do care staff carry pagers that alert them to call bells?

Yes, all our nursing and care staff carry a pager that alerts them if a resident rings their bell.

Does the care centre provide free Wi-Fi for residents and their families?

Yes.

Are the courtyards and gardens well maintained?

Yes, all our villages have beautifully landscaped areas for you to enjoy.

Is there an ongoing leadership programme that provides training and support for leaders throughout the village and organisation?

Yes, Ryman’s Lead, Energise and Perform (LEAP) programme provides ongoing development and support for Ryman staff in all levels of leadership.

*Some rooms at Rowena Jackson and Princess Alexandra villages vary.

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CARE

Frequently asked questions

General living

Am I able to venture outside the village?

I need to live in the care centre, but my partner can live independently. Can we still be together?

Yes, you can enter and leave the village freely, unless you are a dementia care resident. For security and safety, we ask you to make us aware of when you are leaving.

We offer independent living in the village, as well as assisted living in a serviced apartment, so you can still be near each other even if your needs are different.

Do I need to get up for breakfast? The choice is yours. Most residents have breakfast delivered to their room each morning. If you prefer, you are welcome to have breakfast in the dining room with other residents.

When will the care centre open at new villages? Typically, the care centre opens within a year of the first residents moving in. You can contact the village manager for more information.

Do I always have to eat my meals in the dining room?

Can I have my own things in my room?

We encourage you to eat in the dining room as this is an opportunity to connect with other residents. However, you are welcome to eat in your room.

Absolutely! We encourage you to personalise your room as much as possible. It could be your favourite armchair, or a piece of furniture where you can display the things that are special to you. This creates comfort in the familiar which will help you feel more at home.

How can I attend church services? We have weekly church services with different denominations at the village.

Can I hang pictures on the walls of my room?

Can I keep my own doctor? Yes, it’s your choice. Alternatively, we have a doctor who visits the village regularly.

Yes, this is all part of making your room your own. Our maintenance staff will be happy to do the job for you.

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When can I have visitors?

How long will it take for my subsidy to be assessed?

This is your home, so visitors are welcome any time – there are no set visiting hours. The care centre amenities are available for you to enjoy with your friends and family. We simply ask that you respect the privacy of other residents.

It's important to submit your application as soon as possible and to respond to all requests from Work and Income (WINZ) promptly. On average, WINZ approves a standard subsidy application in 8 to 12 weeks.

How will my medication be managed?

Why do I have to pay a fee while I am applying for a subsidy?

We employ full-time registered nurses.

Your pension forms part of your fee when applying for a subsidy. Until the subsidy is approved, we do not receive full funding.

Together with your GP and pharmacist, your nurse will oversee your medication using our electronic medication system.

You will continue to receive your pension into your bank account until WINZ advises otherwise. What if I need help during the night?

We do not charge you full private fees for the first 8 weeks while you are applying for a subsidy, unless your subsidy is not approved.

Care staff are on duty all night. All rooms and ensuites have call bells that can be used in addition to the night checks by care staff.

What is a personal contribution? Fees and costs

This is the sum that WINZ calculates you need to contribute towards your fees. WINZ will be able to explain how this has been calculated and can discuss any concerns you may have.

How do I apply for a subsidy? You need to be assessed by your local Needs Assessment and Service Coordination agency (NASC). You can contact NASC yourself or your doctor can refer you.

Will I still receive my pension? If you receive New Zealand Superannuation, a Veteran's Pension, or a benefit, most of this will go towards your care. You can keep a personal allowance, and will also receive a clothing allowance. This is determined by WINZ.

NASC can be contacted by calling Seniorline on 0800 725 463. Or for your local NASC visit; www.nznasca.co.nz/regions. NASC provides information, advice, and assistance to older people having difficulty living at home.

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“Everybody’s dedicated to their work – they’re not just workers, they all love their job. They all deserve a gold medal.” Graham Ruthven Independent resident

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Our villages in New Zealand Ryman Healthcare has over 35 retirement villages across Australasia, each with their own distinctive personality and welcoming community. Which one is right for you?

9

2 2

Auckland

WhangÄ rei 1

Hamilton 2

New Plymouth

1

Tauranga

1

Gisborne

1

Napier 1 Havelock North 1

Whanganui 1 Palmerston North 1 1

Nelson 1 4

6

2 1

2

Wellington

1

Rangiora

2 1

Christchurch

Dunedin

Invercargill

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Waikanae

Key

Ryman village Under construction Council approved Proposed village


E X PE R I E NC E T H E DI FFE R E NC E

Whangārei • Jane Mander Auckland • Bert Sutcliffe • Bruce McLaren • Edmund Hillary • Evelyn Page • Grace Joel • Hobsonville • Kohimarama • Logan Campbell • Miriam Corban • Murray Halberg • Possum Bourne • Takapuna • William Sanders

Hamilton • Hilda Ross • Linda Jones Tauranga • Bob Owens Gisborne • Kiri Te Kanawa New Plymouth • Jean Sandel Napier • Princess Alexandra Havelock North • James Wattie Whanganui • Jane Winstone

Ryman village

Palmerston North • Julia Wallace Waikanae • Charles Fleming Wellington • Bob Scott • Karori • Malvina Major • Newtown • Rita Angus • Shona McFarlane Nelson • Ernest Rutherford Rangiora • Charles Upham

Under construction

Council approved

Christchurch • Anthony Wilding • Diana Isaac • Essie Summers • Margaret Stoddart • Ngaio Marsh • Northwood • Park Terrace • Riccarton Park • Woodcote Dunedin • Frances Hodgkins • Yvette Williams Invercargill • Rowena Jackson

Proposed village

Our villages in Australia

Coburg Aberfeldie

Ringwood East John Flynn

Nellie Melba Weary Dunlop Highett Highton Mt Eliza Ocean Grove

Mt Martha

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Contact us New villages in the pipeline for New Zealand Hobsonville 3 Scott Road Hobsonville Auckland 09 416 0750

Miriam Corban 229 Lincoln Road Henderson Auckland 09 838 0880

Riccarton Park 25 Steadman Road Riccarton Park Christchurch 0800 279 626

James Wattie 94 Te Aute Road Havelock North 06 877 0701

Newtown 192 Adelaide Road Newtown Wellington 0800 000 290

Takapuna 41-45 Killarney Street Takapuna 0800 521 133

Karori 26 Donald Street Karori Wellington 0800 000 290

Northwood 20 Radcliffe Road Northwood Christchurch 0800 521 133

Kohimarama 223 Kohimarama Road Kohimarama Auckland 0800 521 133

Park Terrace 78 & 100 Park Terrace Christchurch 0800 521 133

Ryman offices

Christchurch office Airport Business Park 92 Russley Road Christchurch PO Box 771 Christchurch 8042 New Zealand

Auckland office 93 Ascot Avenue Remuera Auckland 1051 New Zealand

Melbourne office Suite 10.03, Level 10 420 St Kilda Road Melbourne VIC 3004 Australia PO Box 33119 Melbourne VIC 3004 Australia

For more information on any of Ryman Healthcare’s retirement villages

New Zealand 0800 588 222 rymanhealthcare.co.nz

Australia +61 1800 288 299 rymanhealthcare.com.au

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This booklet is printed on an environmentally responsible paper produced from FSCÂŽ Certified Mixed Source pulp from Responsible Sources. It is Elemental Chlorine Free (ECF), and manufactured under the strict ISO14001 Environmental Management System.

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rymanhealthcare.co.nz rymanhealthcare.com.au

Profile for Ryman Healthcare Ltd

Experience the Difference - Life in a Ryman village - New Zealand  

New Zealand

Experience the Difference - Life in a Ryman village - New Zealand  

New Zealand