The Ryman Guide - Retirement living in a Ryman village - New Zealand

The Ryman Guide

Cover photo | Sidney and Sandra, Ryman residents

Christine, Ryman resident

Jeanette, Ryman resident

Welcome

Taking the first steps in choosing a retirement lifestyle is about opening up a world of opportunity that fits with your retirement vision. It’s a chapter of life filled with possibility, and at a Ryman retirement village our aim is to help you make that chapter the best it can be.

When people visit our villages, they often tell us that they feel the difference. There’s something in the way residents and our village teams interact, their energy and enthusiasm.

Each village we build quickly becomes its own community – and our residents and team form a mutual fan club of support and kindness. So, if anyone needs a little help, some company, a question answered, or something fixed, there is always someone there to rely on.

There’s no better feeling than knowing you’re surrounded by a community that cares. It’s a foundation that enables you to forge ahead with the passions and pastimes that you’re eager to continue with, or those that you’d like to try for the first time.

When you move to a Ryman village, you bring your world of family and community connections with you. Those connections grow in the village, creating an even greater network of support. We also encourage you

to push further and go beyond the ordinary, because like any chapter in your life, the choice is yours in how you’d like to spend it.

That’s why we offer living options to suit everyone, it’s why our terms come with certainty, it’s why we continually innovate, and it’s why we offer a range of care options on site.

Our co-founder Kevin Hickman wanted to build a company committed to excellence. In his words, “everything we do must be good enough for Mum and Dad.”

Anyone who visits our villages can see this philosophy is our cornerstone. It’s something to be experienced, so we encourage you to come and visit and talk to our team.

Better still, talk to our residents. After all, they’re the experts on everything you need to know about a Ryman village lifestyle.

Cheyne Chalmers Chief Executive Officer New Zealand

How it all began

The Ryman story

In 1983, Kevin Hickman walked into a fire-damaged building to investigate how a fire had started. The building was a rest home, and Kevin didn’t like the standard of care he saw.

“There were four people to a room, with shared toilets down a corridor. The people running the rest home were nice and did a good job in as much as they were expected to. But to me, the standard was so poor, and preserving the dignity of the residents didn’t appear to be a priority. However, that’s how care was in those days.”

That experience got Kevin thinking about what the standard should be. “I thought, what would I want for Mum? I’d want a private room, for a start.”

Finding the perfect business

Kevin and his business partner, accountant John Ryder, had met a few years earlier. Kevin had left the police to set up his own private investigation business and needed an accountant. Kevin says the partnership worked because they had complementary skills.

The pair were on the look-out for a business opportunity. After Kevin’s experience with the fire-damaged rest home, they knew they’d found what they were looking for. They could start a business that would improve the way older people lived and how they were cared for. It was a business they could feel good about and believe in completely.

They soon found a block of 14 two-bedroom flats, which they would convert into their first rest home.

Ryman’s ethos hasn’t changed

More than three decades on, Kevin’s words still ring true, “everything we do must be good enough for Mum and Dad.”

And with that, Ryman – formed from combining Ryder and Hickman – was born

Their venture was a great success, and Ryman was soon in the market for a second property.

A motel complex became their next development. “Because we didn’t have much money, I lived there while we rebuilt it,” Kevin says.

Kevin and John believed in reinvesting to grow the company. Profits were reinvested to lay the foundations for future earnings so that the value of the investment was always compounding.

The Ryman recipe was to buy the right site in a well-established suburb, use working capital to build the first stage of the village, sell that, and use the capital to fund the next stage. They’d then build a care wing and operate the village using home-grown staff trained in Ryman systems.

A belief in growing in-house talent

Both Kevin and John believed in bringing talented people through the ranks to top roles. People had to have the Ryman way of working in their DNA to become Rymanians. They had to have care at the heart of everything they did.

It was a business they could feel good about and believe in completely.

Eric and Glynn, Ryman residents

Ryman Healthcare

Whatever age, whatever stage, life is for exploring

The building blocks to a full life at Ryman

Genuine connection

Community is central to the lifestyle at Ryman villages. Free from the responsibility of maintaining the family home, residents can make the most of staying active and connected with like-minded people.

That feeling of connection also extends to the unique bonds that develop between residents and our village teams. You can see it in how they interact with each other, the laughter, the camaraderie. And when times are tough, that’s when you really feel the power of a caring community.

A range of care options

Care is woven into the fabric of our villages from the very beginning.

Our villages offer a range of care options including rest home, and in most villages, hospital, and specialist dementia care.

If you need to transfer to care, you have priority access over non-residents to your village care centre. If no space is available at your preferred village at this time, we will do our best to accommodate you at another Ryman village that provides the care you need until a suitable space is available at your village of choice.

Care options vary between villages, please check with your local village.

Life-enhancing innovation

We never stand still when it comes to innovation.

Particular about home design?

· So are we! Ryman villages are designed and crafted to the highest specification.

Recognise the benefits of technology?

· We do too, through award-winning advancements such as our myRyman resident app, Never Alone alarm system, and our dementia care model myRyman Life

Feeling peckish?

Our chef-prepared Delicious menu will go down a treat.

Financial certainty

Having certainty about your living costs inspires confidence, as it means you can relax into retirement and live the way you want.

We will not increase your base weekly fee for the entire time you occupy your apartment or townhouse at the village. Your base weekly fee is fixed and will only increase if you change from independent living to assisted living, or you add extra assisted living options.

*See page 34 for more information.

Sandra and Alison, Ryman residents

Independent living

Enjoy your own apartment or townhouse with the added benefit of a thriving and vibrant community.

Suellen, Ryman resident

Easy living in an apartment or townhouse

Our one, two, and three-bedroom apartments and townhouses are designed with over 70s in mind, and they're all about easy living. From the clean lines and clever design layout, to the tranquil village surroundings that make you feel like you’re on holiday with your own furniture.

Kitchens and bathrooms exude a touch of class with quality fixtures and fittings that are modern yet timeless. Air conditioning ensures year-round comfort, a neutral colour palette lets you add your own personality to the interior, and monitored call bells provide reassurance 24 hours a day.

Love your home, love your life

Simple but elegant, easy to maintain but never basic, and with everything you need, you’ll very quickly fall in love with these beautiful homes. Best of all, your base weekly fee includes rates, window cleaning, gardening and exterior maintenance. This gives you more time and energy to enjoy the things you really love.

Your gateway to the village lifestyle

Whether you fancy a quiet night in or you’re fond of entertaining, your apartment or townhouse lets you go with the flow. And when you feel like taking advantage of the extensive activities and events on offer, or the quality village amenities, it’s great to know that everything is on your doorstep.

Making a move is easy

If you later decide to move from your apartment or townhouse to assisted living in a serviced apartment, you’ll have priority access. This is because you are already a Ryman resident.

You don’t have to wait until your apartment or townhouse is sold – you can move as soon as a serviced apartment is available. Plus, you won’t have to fund any additional capital.

A village sales advisor can explain this further and will answer any questions you or your family may have.

Independent living

What you can expect from us

As part of Ryman’s resident-friendly terms for independent and serviced apartment residents, your base weekly fee will never increase.*

*For independent residents the weekly fees only increase if you change from independent living to serviced apartment living or add extra care options.

The fixed base weekly fee

For independent living, this covers:

• Rates, water rates, and building insurance

• Gardening and ground maintenance

• Maintaining and operating the community amenities

• Our activities programme, including art exhibitions, fashion shows, arts and crafts, and regular outings

• Our Triple A exercise programme, including classes such as Functional Fitness, Circuit, or ‘Sit and be Fit’

• Exterior maintenance of your apartment or townhouse, including inside and outside window cleaning

• Social time at our weekly Happy Hour

• Our Never Alone electronic alarm system that triggers when no movement is detected in an apartment or townhouse for 24 hours

• Call bells monitored 24 hours a day by our on-site staff

• Village management and administration

• Scheduled transport services and outings

• Regular security patrols.

Murray and Ngaire, Ryman residents

Serviced apartment living

Independence with support

Assisted living in a serviced apartment offers support you can count on.

Enjoy the good life

Serviced apartments come with support that makes life easier, like housekeeping and a chef-prepared meal every day. Your apartment is centrally located in the heart of the village, so getting around is a breeze and staying active and connected with others is easy.

It’s independence with support, wrapped up in a community you can thrive in.

Your home, your sanctuary

Light and spacious with a seamless flow throughout, you’ll find everything is at your fingertips. A neutral colour palette means you can style and furnish your apartment just the way you like it. There's a kitchenette with a fridge-freezer and microwave and a private ensuite. Some of our villages offer studio apartments. Call bells mean help is always there, as they're monitored 24 hours a day by on-site staff.

More than a feeling

It’s the feeling of togetherness that’s the real clincher for serviced apartment residents. You have a variety of outings, regular transport options and endless opportunities to join in with activities when you feel like it. You feel included, you feel supported, but most importantly, you can still enjoy the sanctuary of your own apartment.

“It makes me feel years younger knowing that help is there if I need it. It takes the stress away.”

Elizabeth Serviced apartment resident

Did you know?

In some instances we may be able to provide rest home care in the comfort of your serviced apartment.

Serviced apartment living

What you can expect from us

As part of Ryman’s resident-friendly terms for independent and serviced apartment residents, your base weekly fee will never increase. For serviced apartment residents, your costs will only increase if you add extra services or care options.

The fixed base weekly fee

Like independent living, the weekly fee for serviced apartments covers:

• Rates, water rates, and building insurance

• Gardening and ground maintenance

• Maintaining and operating the community amenities

• Our Engage activities programme, including musical entertainment, fashion shows, arts and crafts, and regular outings

• Our Triple A exercise programme, including classes such as Functional Fitness, Circuit, or ‘Sit and be Fit’

• Exterior maintenance of your apartment, including inside and outside window cleaning

• Social time at our weekly Happy Hour

• Call bells monitored 24 hours a day by our on-site staff

• Village management and administration

• Scheduled transport services and outings. The services listed above combined with the additional services below make up the basic assisted-living package:

• A daily main meal – three choices, including a vegetarian option

• Daily morning and afternoon tea

• Fresh towels delivered daily

• Linen changed weekly – or as needed

• Housekeeping

• Electricity and heating

• Regular outings to the shops and further afield.

Fixed base weekly fee:

Residents in serviced apartments can defer payment of any additional charges over and above the base weekly fee. This way, the weekly fee can be met from NZ Superannuation payments (deferral charge applies).

Optional extras include:

Breakfast to your apartment including delivery

Additional meal in the dining room

Your bed made daily

Personal laundry service (three times a week)

Showering assistance (three times a week)

Administering medications

Monitoring blood pressure, helping with support stockings etc

Basic wound care (including dressing)

Total:

Support plus

This package includes the details listed in the assisted-living package on page 51, plus:

• Breakfast to your apartment

• Additional meal in the dining room

• Your bed made daily

• Personal laundry service (three times a week).

Additional cost:

Optional extras include:

Showering assistance (three times a week)

Administering medications

Monitoring blood pressure, helping with support stockings etc

Basic wound care (including dressing).

Total:

Full service

This package includes the details listed in the assisted-living package on page 51, plus:

• Breakfast to your apartment

• Additional meal in the dining room

• Your bed made daily

• Personal laundry service (three times a week)

• General care and help including:

– Dressing and setting up each day

– Full help with showering (three days a week)

• Administering medications (three times a day)

• Evening settle service.

Additional cost:

Optional extras include:

Daily help with showering

Total:

Rest home care

This package includes the details listed in the assisted-living package on page 51, plus:

• Breakfast to your apartment

• Additional meal in the dining room

• Your bed made daily

• Personal laundry service (three times a week)

• General care and help including:

– Dressing and setting up each day

– Full help with showering (three days a week)

• Administering medications (three times a day)

• Evening settle service

• Support and help to and from the village centre

• Night visits (twice a night).

We can help you find the mix of living and care options that suits you.

Total: *

*This fee is set in reference to the current government rest home fee rate.

Sidney, Sandra and Alison, Ryman residents

“There are no strangers here – just friends we haven’t met.”

Leone, Ryman resident

Suellen, Ryman resident

Financial certainty

When you’re protected by Ryman's resident-friendly terms, you can focus your energy on experiences and passions.

Retiring with confidence requires financial certainty

When you buy one of our apartments or townhouses, you will know exactly how much you’re paying and what you’ll get back at the end of your occupancy.

Resident-friendly terms

Ryman offers some of the most resident-friendly terms in New Zealand. The base weekly fee is fixed for the entire time you occupy your apartment or townhouse,* and the deferred management fee is capped, with our standard fee of 20% one of the lowest in the industry.

You have priority access to care

As a Ryman resident, you have priority access to our care options over non-residents. Should a space be unavailable at the time of your transfer, we will do our best to accommodate you at another Ryman village that provides the level of care you need until a space becomes available at your preferred village.

A typical journey from the family home into a village

Before they move in, most of our residents have lived in the local area. Because the cost of village living aligns with the local property market, it’s affordable for people who want to stay in their local community.

When someone decides to move into one of our villages, they sell their house – often the family home. Usually, a portion of that money buys their lifetime occupancy right in the village, and they often have money left over which gives them financial certainty.

We lay it all out for you

Our resident-friendly terms are designed to protect your interests and those of your family. They are in plain English and reflect our commitment to your wellbeing.

We’ve also provided a handy table on pages 36 to 37 that enables you to compare our terms with other retirement providers. Take this along when you’re visiting your shortlist of retirement villages to help you select a village and a provider that is the best fit for you and your family.

*See page 34 for more information.

Di and Hugh, Ryman residents

Ryman peace of mind

Resident-friendly terms designed to protect you.

1. Fixed base weekly fee

We know how important it is for you to have certainty regarding your living costs.

We will not increase your base weekly fee for the entire time you occupy your apartment or townhouse at the village. Your base weekly fee is fixed and will only increase if you change from independent living to assisted living, or you add extra assisted living options.

2. Care

Our villages offer a range of care options including rest home, and in most villages, hospital, and specialist dementia care.

If you need to transfer to care, you have priority access over non-residents to your village care centre. If no space is available at your preferred village at this time, we will do our best to accommodate you at another Ryman village that provides the care you need until a suitable space is available at your village of choice.

Care options vary between villages, please check with your local village.

3. Fees stop immediately

When you vacate your apartment or townhouse you will not continue to carry the cost of outgoings. We will carry these costs while we’re in the process of selling your unit.

The base weekly fee will stop, and your deferred management fee* will stop accruing, on the day you permanently vacate your apartment or townhouse.

*Please note our deferred management fee is pro-rated on a monthly basis.

4. Standard deferred management fee capped at 20 percent

The deferred management fee is an amount that becomes payable when you permanently vacate your apartment or townhouse.

When you move into the village, you pay an occupancy advance giving you the right to occupy your unit and enjoy village amenities. When you permanently leave the village, we keep a percentage of the occupancy advance to pay your deferred management fee and the remainder is paid back to you or your estate.

Ryman’s standard deferred management fee is capped at 20% across our apartments and townhouses.

5. No hidden costs

6. Repayment protection

There are no hidden costs when you move into a Ryman village, or when you leave.

We accept total responsibility for refurbishing, marketing, and selling your apartment or townhouse. These costs are covered by the deferred management fee.

We will not charge for any sales, administration, marketing, or refurbishment costs when you leave your unit.

7. No capital loss

It is common practice for retirement villages to repay the balance of the occupancy advance only when a unit has been on-sold to a new resident.

If a new resident has not settled within six months of you vacating your apartment or townhouse, we will pay you interest on the balance of your occupancy advance until it is repaid to you.

You and your family have certainty about the amount you will be paid when you leave the village. You are not exposed to any capital loss when your apartment or townhouse is on-sold.

We will repay you the balance of your occupancy advance, and the amount repaid will not be affected by a decline in the value of your unit.

8. Changing your mind

We want you to be confident you’ve made the right choice in selecting a Ryman village.

In accordance with your rights under the Retirement Villages Act 2003, if you change your mind within 15 working days of signing your occupancy agreement, you can cancel your agreement and we guarantee to refund your deposit in full.

9. 90-day money-back guarantee

We’re so confident you’ll be happy with your decision to move to a Ryman village that we will provide you with a 90-day money-back guarantee.*

We will repay your occupancy advance in full if, on the expiry of 90 days after taking up permanent residence, you are unhappy with your decision to move into your apartment or townhouse and wish to leave the village.

*Some conditions apply.

Compare our terms with others

We encourage you to compare Ryman’s independent and serviced apartment terms with other retirement villages. Ask how their terms differ from ours.

Questions to ask

Will my base weekly fee increase?

Will my base weekly fee stop when I no longer occupy my apartment or townhouse?

How much is the deferred management fee (DMF) that is deducted from my occupancy advance at the end?

If I need to transfer to a serviced apartment, is an additional DMF charged?

If the serviced apartment costs more than the equity in my independent apartment or townhouse, will I have to contribute more capital?

When will I be repaid my capital?

Ryman’s terms

No. Your base weekly fee is fixed for the entire time you occupy your apartment or townhouse.1

1 See page 34 for more information.

Yes.

Ryman’s standard deferred management fee is capped at 20% across our apartments and townhouses.

No. Your DMF is capped for your serviced apartment and your previous apartment or townhouse.

No. A village sales advisor can explain the benefits of this further.

Other providers' terms

When your apartment or townhouse is reoccupied. If a new resident has not settled within six months of you vacating your apartment or townhouse, we will pay you interest on the balance of your occupancy advance until it is repaid to you.

Questions to ask

Am I exposed to any capital loss?

Are there refurbishment, selling, marketing, or administration fees when I leave the village?

Do I get my money back if I change my mind, before I move in?

Do I get my money back if I change my mind, after I move in?

Can I stay in the village if I need more care?

Ryman’s terms

No. We cover any capital loss.

No.

Yes, your deposit is refunded in full.

Other providers' terms

We have a 90-day money-back guarantee.2

2See page 35 for more information.

If you need to transfer to care, you have priority access over non-residents to your village care centre, or to another Ryman village care centre. If no space is available at your preferred village at this time, we will do our best to accommodate you at another Ryman village that provides the care you need until a suitable space is available at your village of choice.

Arthur, Jeanette and Christine, Ryman residents

Genuine connection

People are social creatures, that’s just how we’re built. A life that gets richer with age is one that prioritises connection.

Anne and Susan, Ryman residents

A lifestyle and a community you can thrive in

Whether you’re a social butterfly or selective about your social interactions, everything we do at Ryman villages centres around a feeling of togetherness.

We’re adding cafés to our villages where you can get your caffeine fix while catching up with friends and family. Beautiful landscaped gardens provide an idyllic backdrop for your everyday lifestyle, be that your regular morning walk or watching the grandchildren play.

Village amenities are all there for you to make the most of. Connect and unwind at the bar, hair and beauty salon, swimming pool or spa. Sharpen your skills on passions and pastimes that you love in the craft room or library, take in a movie in the cinema, and enjoy the camaraderie of the little game time on the bowling green.*

“The people here are absolutely fantastic. They welcome you, and I love that.”

Jennett Independent resident

*Amenities can vary between villages.

Do more of what you love, when you want to

We make the effort minimal and the options plentiful so you can create a social routine that fits your personality. Our free activities programme, Ryman Engage, creates opportunities and activities for you to take part in. They’re thoughtfully planned and are age and ability appropriate.

Choose from a variety of outings in our village van – from lunches and scenic walks to dance performances and musicals. We also bring events into the villages such as art exhibitions, fashion shows, and live performances. So, if you’re less mobile, you can still experience a lot of life and a lot of fun.

From the residents’ workshop to arts and crafts, there’s something for everyone. However, a firm favourite remains – our weekly Happy Hour. And why not! There’s nothing quite like the laughs, camaraderie and connection you feel when sharing a drink among friends.

“I feel like I’m on holiday with my own furniture. So much to do if you want to. I love it here.”

Ryman resident Kiri Te Kanawa

Village

Our local communities

We maintain strong links with our surrounding communities because we want you to continue being involved in the activities and clubs you’ve always enjoyed. Therefore, we support bowls clubs and various sports clubs and groups in our local areas.

Young parents’ groups bring children along to visit our residents. In fact, it’s not unusual to see farm animals in the village grounds –we’ve had visits from lambs, rabbits, dogs, chickens, and even horses.

Our children’s parties are a highlight of the year. Held in January at each of our villages, they provide entertainment for all ages. What makes them so special is seeing family, friends, grandchildren, great-grandchildren, and our village teams coming together to enjoy a day of fun and laughter.

Coming together to give back

It’s amazing what you can achieve when strong, supportive communities like those in Ryman villages, offices and construction sites come together to give back.

Each year, we ask residents and staff which charity partner they would like to support for the next 12 months. Villages and offices become hives of activity as they plan clever and entertaining fundraising ideas. As a company, Ryman match all funds raised dollar-for-dollar. Since 1999, more than $4 million has been raised for charities.

Getting in on the action

We began our partnership with the New Zealand Olympic Team for the 2020 Tokyo Olympics and created an Olympics@RYMAN tournament so residents could get in on the action. They competed in swimming, lawn bowls, cycling, relay walking, and quiznastics events at our villages. Our partnership continued at the 2022 Winter Olympics in Beijing and we are looking forward to the 2024 Paris Olympic Games.

We also sponsor the Royal New Zealand Ballet, The Court Theatre, Auckland Philharmonia Orchestra, and Senior New Zealander of the Year. Plus we are a proud partner of the NZ House & Garden Tours.

Ryman Northwood Village, Christchurch (artist impression)

Life-enhancing innovation

We’re always looking at ways to improve your experience at Ryman villages.

Investing in continued innovation is simply a no-brainer.

Always striving to be even better

There’s no denying that there’s something special about the lifestyle at a Ryman village. However, what about the village itself, the bricks and mortar, the design aesthetic.

Designed and crafted to the highest specification

The vision and innovation behind a Ryman village begins in the planning phase. Village sites are carefully selected, taking into account the location, size, orientation and whether it’s flat or sloped. The local community and environment play an important role in helping to create the unique culture of each village.

We continually research and review the latest building products and design features. This ensures that new villages, along with existing villages undergoing refurbishment, all benefit from advancements.

From here, Ryman’s in-house experience and expertise kicks into action. This includes master-planning, architecture, exteriors, visualisation, refurbishment, and interior

design. Construction drawings and sales plans are also created in-house, and we have our own construction teams. Plus, having long-standing relationships with contractors allows us to draw on their expertise and resources when needed.

What this equates to are villages that are designed and crafted to the highest specification. Only then are they given the Ryman stamp of approval to become a beautiful new home for you.

Leading through technology

If the past 50 years have taught us anything, it’s that technology moves fast. Our technological innovations enable us to keep up with each new generation that decides to call a Ryman village home.

We have a number of projects in various stages of development that will enhance resident experience through technology. Our award-winning myRyman Care app is an example of a successful innovation that is already enhancing lives. The app is accessible on multiple devices within our care centres. It enables nurses and carers to access clinical data and record daily care tasks for you at the bedside.

Our teams can spend more quality time with you, and less time manually writing up notes because of the efficiency that myRyman Care creates. And should your primary carer be absent, everything is securely recorded on our devices, making the transfer of care seamless.

Our most experienced clinical team members describe myRyman Care as ‘magic’ because it has made a once-in-a-generation improvement to how we care for you.

The myRyman Care app was awarded Innovation of the Year – Care Model at the 2019 Asia Pacific Eldercare Innovation Awards in Singapore.

Making life easier

If technology can enhance your lifestyle or provide reassurance, then it’s an advancement worth pursuing. Like our Never Alone electronic alarm system. This technology triggers if no movement is detected in an independent townhouse or apartment for 24 hours. We also use an electronic medication system, 1CHART, in our care centres to ensure up-to-the-minute prescriptions are recorded and dispensed accurately.

Championing dementia care

Every living and care option within a Ryman village offers you a gateway to living a fulfilled lifestyle. Our innovative approach to dementia care is no different.

We researched and developed our own model of dementia care, myRyman Life. The model aims to challenge perspectives on dementia and supports people to live in the moment, and to feel kindness, love and security. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.

The myRyman Life model was named Innovation of the Year – Dementia Care Model Solution at the 2020 Asia Pacific Eldercare Innovation Awards in Singapore.

The little things

Innovation isn't just about big ideas. It's also about little things such as taking the time to really understand your needs and learning your story.

Adding cafés to our villages may not qualify as cutting-edge innovation, but we recognise the sense of togetherness it creates for you. To us, that’s worth going the extra mile for.

You keep us on our toes

Our regular surveys give you and your family the opportunity to tell us your thoughts on life in the village. We want to hear what you think of the food, or the laundry service, or how well our team communicates with you. Your feedback provides us with the opportunity to continually enhance your experience with us.

Quality Service Award

We believe it’s an accumulation of the ‘little things’ that contributes to winning awards such as the Reader’s Digest Quality Service Award. This is awarded to the retirement village operator that Kiwis believe best demonstrates excellent customer service.

We’ve received the gold medal eight times. However, awards aside, excellent customer service is something we strive for regardless.

Most Trusted Brand

For us, repeatedly being named by Reader's Digest as the Most Trusted Brand since 2014 in the aged care and retirement village category means we’re continuing to move in the right direction when it comes to your experience with us.

The aim of the awards is to identify the brands Kiwis recognise and trust the most. Winning Most Trusted Brand for the ninth time is certainly an achievement that makes us proud. However, trust for us comes from seeing our residents thrive and grow in villages they call home.

Quite simply, it’s Delicious

Delicious is Ryman’s bespoke seasonal menu that’s prepared fresh on site using fresh ingredients.

Independent residents and their friends and family can book a meal with us any time. The main meal is included in a serviced-apartment resident’s package, as well as morning and afternoon tea. Care residents are fully catered for.

There is a choice of three main courses, including a vegetarian option. Plus, we cater for special dietary requirements. There are 120 different meals prepared each month, ensuring the same meal doesn’t reappear for four weeks – unless of course it’s back by popular demand.

I’ll have the prawns thanks

Village chefs blend variety, freshness and flair to create menu options that satisfy both comfort-food cravings as well as a hankering for something more exotic. Think tasty roast chicken versus baked teriyaki salmon with a soy and ginger glaze.

For something extra special, independent residents can enjoy one of our popular fine dining evenings.

Can I make that ‘to go’?

If it’s been a busy day, you can always grab one of our ready-to-eat meals. Made from scratch using fresh ingredients, these meals are individually frozen to lock in their flavour and Deliciousness. With options such as a lamb shank or beef cheeks, dinner on the go never tasted so good.

Sample menu

Breakfast

A variety of cereals, porridge, fruit, toast, and a selection of spreads

Morning tea

Aunt Daisy’s southern cheese rolls

Lunch

Baked fish with lemon and thyme crumb or Roast pork belly with red pepper sauce with Scalloped potatoes, steamed carrots, broccoli, and orange hollandaise

Vegetarian option

Penne pasta with creamy tomato sauce, olives, and capers

Dessert

Vanilla profiteroles with berry coulis or fruit with ice cream

Afternoon tea

A selection of sandwiches, cakes, slices or biscuits

Evening meal

Roast carrot and coconut soup

Chicken cakes with guacamole and salsa or Macaroni cheese

Traditional lettuce salad with Highlander dressing Supper

Tea, Milo, or cold drinks

Small sandwiches, light muffins, or biscuits

Age is just a number when it comes to being active

Ryman Triple A (Ageless, Active, Aware) is our complimentary exercise programme designed specifically for Ryman residents.

It’s based on the belief that age is just a number when it comes to being active –you just have to find the right way to do it. So, from independent residents to care residents, classes and activities are adjusted to align with your ability level.

ACC approved and accredited

Triple A is ACC approved and accredited and enhances your quality of life and overall wellbeing.

“We knew that the programme was a success, but by becoming accredited with ACC this further proves it.”

Chelsea Richdale Resident Wellness Programmes Specialist

Participation is optional

The aim of Triple A is to improve your strength, flexibility, balance and agility. It will give you greater independence for longer. Classes cover functional fitness and circuit, and if you’re less mobile, a 'Sit and be Fit' class. There’s an activity to suit everyone and you can be as involved as you want.

The social benefit

Getting together with your fellow residents is a huge advantage of the Triple A programme. You have a shared sense of purpose and there’s always a few laughs to be had, because at the end of the day, it’s about having fun too.

“Everything’s here for me. I go to Triple A three times a week – it takes me three minutes to walk there, and I see all my neighbours on the way.”

Bruce, independent resident

Independent and serviced apartment living frequently asked questions

General living

What is the entry-level age to live in a Ryman retirement village?

Our villages are designed for residents aged 70 and over.

Can I keep my car?

Yes. Our townhouses have garages attached. Depending on the village, covered parking, basement parking, and car parking may be available for apartment residents to purchase.

Can I have a pet in the village?

Yes, as long as the village manager and sales advisor approve your pet as being suitable for the village.

Visitors

Can I have people to stay in my apartment or townhouse?

Yes, for short periods of time. As a courtesy, we ask that you consult with the village manager first.

Can I attend church services?

Yes, we have weekly inter-denominational church services at our villages.

What other services are available at the village?

Our village services include a hairdressing service, a visiting podiatrist, physiotherapist, beauty therapist, and dry-cleaning service available at your own cost.

How can I raise any concerns?

You’re always welcome to raise any concerns directly with any team member, including the village manager. Alternatively, Ryman villages have a formal complaints procedure and a resident advocate. We hold regular meetings with residents to discuss any concerns.

Are there visitor hours for residents in the care centres?

There are no set visiting hours. This is your home, so visitors are welcome any time. We just ask that your visitors respect the privacy of other residents.

Financial

How much does it cost for the occupation rights to an apartment or townhouse?

Prices vary throughout each village, so we recommend that you ask for the prices of apartments or townhouses that are currently available. Your occupancy advance gives you the right to occupy your apartment or townhouse for life and access to community amenities.

What does the deferred management fee cover?

Often referred to as a departure fee or exit fee, the deferred management fee is an amount that becomes payable when you permanently vacate your village unit.

The deferred management fee gives you the right to occupy your unit and enjoy the village amenities. It also covers the cost of refurbishing and on-selling your unit at the end of the tenancy.

Who is responsible for insurance and rates?

We pay for the building insurance, as well as the general rates and water rates. You are responsible for insuring your contents and personal effects.

What happens if I move into the village but decide it’s not for me?

We’re happy to say that in over 40 years this has rarely happened. However, if you change your mind after moving in, we will honour our 90-day money-back guarantee.*

*See page 35

Care

Ryman villages offer rest home care, and most villages also offer hospital and specialist dementia care.

Care is woven into the fabric of our villages

Our villages offer a range of care options including rest home, and in most villages, hospital and specialist dementia care.

If you need to transfer to care, you have priority access over non-residents to your village care centre. If no space is available at your preferred village at this time, we will do our best to accommodate you at another Ryman village that provides the care you need until a suitable space is available at your village of choice.

Care options vary between villages, please check with your local village.

Rest home care

Rest home care residents receive the very best in clinical care, while enjoying the benefits of living in our friendly community.

Each resident is unique. By listening to your needs, we can customise your care and create your individualised care plan. You may need a little help with getting around, or with personal care, or other day-to-day activities.

With this extra help, daily life carries on as normal. The activities and outings are all there for you.

Our care centres are staffed 24 hours a day, seven days a week. A clinical manager and unit co-ordinators oversee our trained carers and registered nurses in the delivery of your daily care.

Wherever possible, the same team members will care for you each day.

Hospital care

Our hospital-level care is the best option if you have any chronic health conditions or need full assistance to move around. We can help with showering and dressing, and with medications, wound care, continence management, and any other care you need.

At each village care centre the clinical manager and unit co-ordinators oversee our trained carers and registered nurses in the delivery of your daily care.

In hospital-level care, a registered nurse is always on duty, and a health care professional is always available. Wherever possible, the same team members will care for you each day.

Respite care

Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help – whether it’s for a single night or a few weeks.

If you still live in your own home, a short stay at one of our care centres could be a welcome break from your usual routine.

And if you’re thinking about moving to a Ryman village, why not spend some time with us in respite care and experience the lifestyle at a Ryman care centre before you make your decision.

myRyman Life

Our bespoke model of dementia care

Ryman villages recognise that it takes a community to support people living with dementia, and that’s exactly what we’ve created in researching and developing our own bespoke model of dementia care, myRyman Life.

This award-winning dementia care model aims to challenge perspectives on dementia by creating inclusive communities where residents can thrive.

The focus is on experience-based care rather than processes, enabling residents to live in the moment, and to feel kindness, love and security. Residents are supported to continue doing the things that bring them joy and a sense of fulfilment.

The myRyman Life model was named Innovation of the Year – Dementia Care Model Solution at the 2020 Asia Pacific Eldercare Innovation Awards in Singapore.

“My mum’s a new person now, and far more relaxed than she’s ever been.”

Katrina

Daughter of Jackie – Ryman resident living with dementia.

“The 24-hour care is absolutely amazing. It takes very special people to give care like that. I feel like it’s the jewel in the crown of the care centre.”

Julie, independent resident with husband in dementia care

Partnering with Alzheimers New Zealand

To help increase awareness and to fight the stigma associated with dementia, Ryman partners with Alzheimers NZ.

In 2019, Alzheimers NZ commissioned Litmus to complete research with 49 people living with dementia. A dementia declaration emerged from this research which has been embraced by Ryman. The declaration is displayed in every village and the contents have been woven into the fabric of our model of dementia care.

All of Ryman’s New Zealand villages, from Whangarei to Invercargill, have gained Dementia Friendly Accreditation as recognised by Alzheimers NZ. The villages were assesed on the seven standards that form the criteria of the assessment programme.

Throughout our villages we share the latest research into the causes and treatment of dementia. We also provide residents and team members with the opportunity to take part in research programmes.

“We are very impressed by how Ryman and its staff have embedded the dementia friendly concept into ‘business as usual’. In doing so, they have transformed their organisation.”

Catherine Hall, Chief Executive Alzheimers New Zealand We’re

Private rooms

Private rooms are spacious with monitored call bells in your room and ensuite.1 There’s plenty of room for your friends and family to visit.

You can choose from a selection of room layouts. It’s your own personal space ready for you to furnish with your favourite pieces. Rooms overlook beautifully landscaped gardens or courtyards.2

myRyman Care Innovation in healthcare

Care is made easy at a Ryman village via our award-winning myRyman Care app. Located on multiple devices within our care centres, the app enables nurses and carers to access clinical data and record daily care tasks for you at the bedside.

This means care teams can spend more quality time with you, and less time manually writing up notes. And should your primary carer be absent, everything is securely recorded on your myRyman Care device, making the transfer of care seamless.

1 Some rooms at Princess Alexandra and Rowena Jackson Villages can vary.

2 Room layouts and amenities can vary. Please check with your local village.

Exceeding standards in clinical excellence

All rest homes and aged-care facilities in New Zealand must be certified and audited. Certification audits are conducted every one to four years by external auditing agencies, designated by Manatū Hauora (Ministry of Health).

Being awarded 4-years’ certification means that the sector standard for aged care has been exceeded and it is recognised as the ‘gold star’ standard in care.

Of all the large providers (with 15 villages or more) in New Zealand, Ryman has the highest number of care centres with 4-year certification.

Our myRyman Care app and seasonal Delicious menu are just some of the areas where our villages have been recognised as going above and beyond.

Dora, Ryman resident, with Gurpreet

To learn more about care in a Ryman village, ask about The Ryman Care Guide.

rymanhealthcare.co.nz/the-ryman-care-guide

Anthony and Susan, Ryman residents

Healthcare

It’s all for you Ryman

At the end of the day, creating villages that you choose to call home is our passion. It’s what drives us to improve every day.

While you enjoy the village lifestyle, we’re behind the scenes planning, reviewing and aiming higher.

Safety and emergencies

Our people are trained in safety and emergency procedures to handle all emergency situations.

All villages have a comprehensive emergency management framework and carry out regular drills and exercises. Ryman’s emergency management framework has been developed in reference to government and State Emergency Services guidance material.

We have emergency generators for all our care centres, serviced apartments, and village centres. It's not a requirement, but we want you and our people to continue to be safe and comfortable in a power outage.

Amenities and most apartments are fitted with smoke detectors and sprinklers that activate an alarm and are monitored by our on-site staff. These can also automatically summon the fire service.

Our preparation, planning and practice gives us confidence that you will be well cared for during any natural disaster.

Smoke-free Ryman

Many of our villages are already smoke-free, and we are also committed to being smoke-free in all Ryman villages by 2025.

Our sustainability strategy

When Kevin Hickman and John Ryder started Ryman in 1984, it was founded on an ethos of ensuring everything we do must be “good enough for Mum and Dad”.

From our residents, our people, and our wider communities to our environment, our society and our financial sustainability, care sits at the heart of everything we do.

As one of New Zealand’s largest companies, we are taking a leadership position with our first formal sustainability strategy. It reflects our passion to live up to the ethos set out by our co-founders to ensure we are doing our absolute best for the generations to come.

The three pillars of our sustainability strategy

25 issues have been identified as material for us. They are the issues that are key for us to address to ensure we are moving towards a successful sustainable future. These have been grouped into the following three pillars:

Our places

We strive to minimise any adverse impact on our communities. We seek to leave the environment in better shape for generations to come.

Our people

Our people are Ryman. We invest in them to enable them to grow, to care for and support our residents, as well as accelerate our business performance.

Our purpose

Our purpose is our glue. We know that by focusing on our purpose – greater freedom, richer connections and deeper wellbeing for people as we grow older – our business will succeed.

To find out more about Ryman’s sustainability strategy visit: rymanhealthcare.co.nz/about-us/sustainability

Victoria Australia

RAELENE BOYLE

KEALBA

NELLIE MELBA

ESSENDON TERRACE ESSENDON COBURG NORTH JOHN FLYNN MULGRAVE

WEARY DUNLOP

DEBORAH CHEETHAM CHARLES BROWNLOW RINGWOOD EAST BERT NEWTON MT ELIZA

Village locations

New Zealand

WHANGĀREI

AUCKLAND Tāmaki-makau-rau

TAURANGA

HAMILTON Kirikiriroa

CAMBRIDGE Kemureti

NEW PLYMOUTH Ngāmotu

WHANGANUI

PALMERSTON NORTH Te Papaioea

NELSON Whakatū

TAUPŌ

GISBORNE Tūranga-nui-a-Kiwa

NAPIER Ahuriri

HAVELOCK NORTH Karanema

WAIKANAE

LOWER HUTT Te Awa Kairangi ki Tai

WELLINGTON Te Whanganui a-Tara

RANGIORA

CHRISTCHURCH Ōtautahi

ROLLESTON Tauwharekākaho

DUNEDIN Ōtepoti

INVERCARGILL Waihōpai

•

Village directory

Ryman villages in New Zealand

•

•

•

•

•

•

•

Christchurch

• Anthony Wilding Village

Halswell 03 338 7696

• Diana Isaac Village

Mairehau 03 385 3518

• Essie Summers Village

Beckenham 03 337 6500

• Kevin Hickman Village

Riccarton Park 03 342 4755

• Margaret Stoddart Village

Riccarton 03 337 6500

• Ngaio Marsh Village

Papanui 03 354 6608

• Northwood

Northwood 0800 685 122

• Park Terrace1

Christchurch 0800 000 290

1 Council approved

• Woodcote Village

Hornby 03 338 7696

Rolleston

• Rolleston1

Rolleston 0800 000 290

Dunedin

• Frances Hodgkins Village

St Clair 03 455 7936

• Yvette Williams Village

Roslyn 03 455 7936

Invercargill

• Rowena Jackson Village

Waikiwi 03 215 9752

OPEN & COMPLETE

OPEN & UNDER CONSTRUCTION

UNDER CONSTRUCTION

PLANNED

For more information on any of our retirement villages

New Zealand 0800 588 222 rymanhealthcare.co.nz

Australia +61 1800 288 299 rymanhealthcare.com.au

All information contained in this book is correct at the time of printing.

rymanhealthcare.co.nz