Ryman Healthcare Annual Report 2021

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A NNUAL REP ORT 20 2 1

We’re working to improve the wellbeing of older people Our work to improve the health of older people through the establishment of the Ryman Medication Advisory Committee in 2019 has seen a reduction in the use of unnecessary medications prescribed by GPs. Backed by the insights from data collected through myRyman Care, the committee works to support doctors and nurses in the safe and effective management of medications. Medicine groups reviewed in the quarterly meetings include: hypnotics and sedatives; antipsychotics; antidepressants; opioids; anticholinergics; insulin and oral hypoglycaemics; anticoagulants; antiplatelet; and long-term corticosteroids. We are also using the wealth of secure data collected from myRyman Care in an artificial intelligence project to identify early indicators of falls. The outcome of this project has the potential to create a new tool that predicts the risk of and thereby helps prevent falls for our residents.

Revolutionising dementia care Our myRyman Life model of dementia care has been recognised globally. Named Innovation of the Year (Dementia Care Model Solution) at the Asia Pacific Eldercare Innovation Awards in Singapore, myRyman Life is the result of research, study, and interviews with people living with dementia and their family members. Collaboration with dementia care experts in New Zealand and the UK has enabled a wealth of expertise and passion to be incorporated into this innovative model. myRyman Life care consists of four quadrants and 10 elements of happiness and is supported by a Care Companion staffing model, three new assessment tools and a range of new education resources. It aligns with our core philosophy of kindness by developing a unique perspective on dementia and equipping the care team with specialised knowledge and skills to provide supportive, compassionate care. Over 90 percent of our 6,100 staff have completed the four eLearning modules which were introduced in the latter part of 2020. The modules have been designed to increase knowledge and understanding about dementia and provide guidance on supporting a person with dementia to live a full, happy and content life, while supporting the shift from task-based care to experience-based care and from doing to being. We are immensely proud of our teams for embracing the core concepts of myRyman Life and melding this into their daily practice. The new Care Companion staffing model has recently been launched and we are expecting to see a significant increase in perceived quality of life in the moment, and in resident, family and staff satisfaction scores.

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