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Royal Voluntary Service Volunteer Survey Results 2016 Summary of the Royal Voluntary Service Volunteer Survey 2016 The survey took place between 17 October - 28 November 2016 and was open to all volunteers. The survey was available online and on paper.

Traffic Light Scoring1 Scores for the 2016 survey results are given a traffic light rating, based on the following. 70% or more of respondents Strongly Positive & Positive and less than 20% of respondents Negative Between 50 - 70% of respondents Strongly Positive & Positive and less than 20% Negative Less than 50% of respondents Strongly Positive & Positive or 20% - 30% of respondents Negative 30% or more of respondents Negative

Response Rates Total population

Actual Respondents

Response Rate

21,769

2,260

10%

We consider that the sample to be representative of the Royal Voluntary Service volunteer population as a whole.

1 The results show 3 key measures: §§ Positive percentage (%) figures: are calculated as % Strongly Agree + % Agree for positively phrased questions and % Strongly Disagree + % Disagree for negatively phrased questions §§ Neutral percentage (%) figures: are calculated as % Neither Agree nor Disagree §§ Negative percentage (%) figures: are calculated as % Strongly Disagree + % Disagree for positively phrased questions and % Strongly Agree + % Agree for negatively phrased questions

Royal Voluntary Service Volunteer Survey Results 2016

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ENGAGEMENT Engagement is when the organisation values the volunteer and when the volunteer values the organisation. The question below was chosen to create an engagement index and will be used to measure engagement going forward. Positive

Neutral

Negative

2016 Positive %

83

12

5

83

I would recommend Royal Voluntary Service as a good place to volunteer KEY FINDINGS

83% of volunteers are engaged, 12% are neutral and 5% are disengaged. Whole organisation

83%

Retail

85%

Community

82%

Other area of the organisation

80% 0%

25%

50%

75%

100%

Engagement index by area of the organisation

TOPIC SUMMARY OF RESULTS Positive

Neutral

Negative

2016 Positive %

Difference to benchmark median

Colleagues

75

21

4

75

-10

Communications

49

31

20

49

-20

Engagement

77

18

5

77

-6

Leadership of Royal Voluntary Service

42

46

11

42

-21

Learning and development

48

38

13

48

-25

Management

58

32

11

58

-21

Performance management

51

34

14

51

-18

Recognition

58

27

15

58

-18

Role

76

18

6

76

-7

Service

65

26

9

65

-15

Values

72

22

6

72

-9

Wellbeing

68

22

11

68

-19

Royal Voluntary Service Volunteer Survey Results 2016

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OPEN QUESTIONS In this section we present the summary findings from our analysis of two of the open questions (Q50 & Q51). Our analysis consisted of selecting 100 responses at random for each question and analysing them into themes. We show the most frequent themes with 5% or more, with the % of sample respondents mentioning the theme and a short explanation of each.

What is the best thing about volunteering for Royal Voluntary Service? Mission/making a difference

41%

Meeting people/sense of community

26%

Feeling valued

13%

Feeling useful/sense of purpose

10% 0%

25%

50%

Top Themes Mission/making a difference 41% of respondents enjoy interacting with service users and they feel they are making a positive impact on their lives.

Meeting people/sense of community 26% of respondents said volunteering allows them to meet people and make friendships, which makes them feel they are part of a community. Have got very good working practice with other members of staff and work very well as a team.

Feeling valued 13% of respondents appreciate the thanks they receive for volunteering and they feel their work is valued by others.

Gives me a sense of being needed being 78 years old.

Feeling useful/ sense of purpose 10% of respondents said the work they do makes them feel they are using their free time well and gives them a sense of purpose.

Royal Voluntary Service Volunteer Survey Results 2016

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What one thing would you change about volunteering for Royal Voluntary Service?

Nothing

14%

Communnication

12%

Management

12%

Staffing

11%

Support

9% 0%

5%

10%

15%

20%

Top Themes Communication Nothing 14% of respondents do not want to change anything about volunteering at Royal Voluntary Service.

Staffing

12% of respondents raise concerns about a lack of communication from the organisation and feel they are not informed about changes. Better communication from the local office, I volunteered for over six months and had no contact with the office.

11% of respondents said there is a desire for increased levels of staffing of both volunteers and paid staff.

Management 12% of respondents raise

Support 9% of respondents feel that they

Nothing to change but the lack of volunteers coming forward makes being able to offer support in the community very difficult.

I regret that the local management is not really effective and never shares information with me or takes responsibility when other members of staff are off.

do not receive enough support in the form of training, tools and moral support

various concerns with management. There is a desire for more contact with managers and there is a sense that volunteers are left alone with little support from management.

There could be stronger support for volunteers.

Royal Voluntary Service Volunteer Survey Results 2016

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AREAS TO CELEBRATE ENGAGEMENT

VOLUNTEERS ENJOY THEIR ROLE INTEND TO STAY, AND ARE PROUD TO VOLUNTEER

83%

84%

84%

like their job.

intend to still be volunteering for Royal Voluntary Service in 12 months’ time.

are proud to tell people that they volunteer for Royal Voluntary Service. This is a very high positive score.

COLLEAGUES

VOLUNTEERS FEEL TRUSTED, RESPECTED AND FEEL EVERYONE WORK WELL TOGETHER

78%

77%

71%

believe that colleagues trust and respect each other.

report receiving support and encouragement from colleagues when I they are volunteering.

feel that volunteers and s work well together.

This is a high positive score.

This is a high positive score.

26% referred to meeting people and interacting with other volunteers and staff, making it the second most common theme.*

* In response to the open question on the best thing about volunteering for Royal Voluntary Service.

Royal Voluntary Service Volunteer Survey Results 2016

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AREAS TO EXPLORE

IMPROVE ENGAGEMENT Engagement at Royal Voluntary Service is at 83%.

COMMUNICATION 50% of respondents feel that Royal Voluntary Service practices open, honest communication and shares information. Only 48% feel they are kept informed of what is happening elsewhere in the charity.

SENSE OF BELONGING AND CARE 60% feel that Royal Voluntary Service tries hard to create a sense of belonging amongst volunteers. 54% feel that Royal Voluntary Service demonstrates by its actions that it cares about its volunteers.

Communication also emerged in the responses to the open question on what respondents would change about volunteering at Royal Voluntary Service. 12% commented on desires for improved communications and more information, making it the second most common theme.

Royal Voluntary Service is a registered charity with charity number 1015988 & SC038924 and is a limited company registered in England and Wales with company number 2520413. Registered office Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP 0000_Candid_CS000

Royal Voluntary Service Volunteer Survey Results 2016

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