THE OFFICIAL MAGAZINE OF THE AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIAT I O N
MEMORIAL PLAQUES & ACCESSORIES Classic • Original • Authentic
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Founded December 1985 Executive Committee 2010/2011
President Bryan Elliott CEO Centennial Park Cemetery Authority Telephone: 08 8276 6011 email@example.com
General Manager Cemeteries and Crematoria Invocare Australia Pty Ltd Telephone: 02 8841 7810 firstname.lastname@example.org
Peter Deague Director Planning Metropolitan Cemeteries Board Telephone: 08 9383 5229 email@example.com
Pieter Den Boer CEO Bunbury Cemeteries Board (08) 9721-3191 firstname.lastname@example.org
Karen Hinrichsen Manager Toowoomba Garden of Remembrance Telephone: 07 4635 4866 email@example.com
Darryl Thomas CEO Geelong Cemeteries Trust Telephone: 03 5221 1077 firstname.lastname@example.org
Mid Year Seminar
SMCT Russ Allison Function
Centennial Park Cocktail Event
Peter MacLean Retirement
Adelaide Cemetery Tour
Cert III Training for our Industry
Centennial Park Mapping System
Pete Sannwald Photography
What will your headstone say about you?
ACCA Member Directory
Safe Handling of Radioactive Deceased
cover: Bright Cemetery by Pete Sannwald
Malcolm Tucker General Manager Norwood Park (02) 6241 3177 Malcolm@norwoodpark.com.au
Executive Officer & Secretary Ken Manders Suite North 4, 215 Bell St PRESTON VIC 3057 Telephone: 03 9863 6914 Facsimile: 03 9863 6901 email@example.com Unless expressly stated the views put forward in accanews are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers. Graphic Design by Andrew Spicer @ Ravelston Designs Printed by D&D Digital Printing Published by ACCA Secretariat
34 accanews autumn11
In January 1961 President John F Kennedy, in his inaugural address to the nation said the following And so, my fellow Americans: ask not what your country can do for you - ask what you can do for your country. My fellow citizens of the world: ask not what America will do for you, but what together we can do for the freedom of man. These were moving words that still have very strong meaning today. In recent months we have seen the devastation and heartache that the might and fury of Mother Nature can inflict on mankind. Floods and cyclones in Queensland, floods in Victoria, bushfires in Western Australia, earthquakes in New Zealand and the recent earthquake and tsunami in Japan. The nations of the world respond quickly offering assistance to those who have been affected by these disasters. Australia is renowned for coming to the assistance of those less fortunate around the world with specialist teams recently assisting in New Zealand and Japan. This spirit of world camaraderie and compassion is the spirit of mankind.
Recently I have been fortunate to represent ACCA both in New Zealand and America at conferences that have been organised by a select group who, in many instances, do not get any reward except heartfelt thanks for a job well done. These individuals have the ethos of â€œask not what your association can do for you - ask what you can do for your associationâ€?. Indeed in Australia many charitable organisations and underfunded organisations cannot survive without the assistance of many volunteers. Many of our state associations have held or are holding conferences and seminars in the coming months and as always ACCA Board members do try and support these occasions. Again these functions cannot be put on without the work performed behind the scenes by those who receive a heartfelt thank you for their efforts. ACCA is also an organisation that cannot survive without the willingness of the membership to get involved, give of their time and the knowledge and expertise to help those who need assistance. That is the spirit of an association - a group of like minded individuals and organisations who come together due to their common interests or common purpose. Your association is giving you all the opportunity to actively participate and come together and share your common interest. The mid-year seminar is to be held at the Rydges Hotel Bell City in Preston, Melbourne on Thursday 2nd June 2011 with a cemetery tour on Friday 3rd June to Melbourne General Cemetery and to Fawkner Cemetery and Memorial Park. These visits have been organised with the kind cooperation of ACCA members GMCT & SMCT. Our thanks go out to the two trusts. The theme of the seminar is Change Management. This is a subject that is relevant to every organisation. Some may say that they have completed the changes to their organisation but losing one employee can change team dynamics and require the principles of change management to not only be understood but implemented. I encourage all members to seriously consider attending the midyear seminar to not only learn new skills but to network with industry colleagues to exchange ideas and information to the benefit of our common purpose, and I hope to see you there.
Similarly ACCA has worked in conjunction with recognised training organisations to offer the Certificate III in Grave-digging, Grounds and Maintenance and also Certificate III in Cemetery and Crematoria Operations. This is another opportunity where your association is working for its members to provide training to achieve a common purpose - better trained and engaged personnel. Improved training will result in improved customer service which will raise the public perception of our industry. The training does provide a recognised qualification that will be portable and represents the first opportunity for some of our employees to proudly display a qualification that is relevant to our industry. Again I encourage all members to consider the opportunity to provide training for an important resource, your staff. Also please mark your diaries with the date of Sunday October 23rd to Thursday October 27th 2011 for our annual conference to be held in Wellington, NZ. There is no better opportunity to network with industry peers and show our support for our Kiwi colleagues by attending this conference. Your Board is working on finalising a program that is aimed at being educational and stimulating. As an association one of our goals is to become the peak industry body and have an authoritative voice on industry matters. Recently ACCA has been asked to assist the Queensland Government in their inquiry into the environmental impacts of conventional funeral practices. This is an opportunity for our association to be involved and help shape the future of our industry. Finally I wish to congratulate Peter Deague on his recent appointment to the role of CEO of the Metropolitan Cemeteries Board in Perth. As Peter is currently a Board member of ACCA I have had the pleasure of working with him in recent years and know he will work hard to serve MCB, ACCA and the industry. I also extend a warm welcome to Jonathan Tribe the newly appointed CEO of Southern Metropolitan cemeteries Board following the retirement of Russ Allison. Two recent examples of changes in our industry where our midyear seminar will be of benefit to the individuals and their organisation.
Bryan Elliott President
BoardActivity The ACCA 2010/2011 Board. From left to right, Front Row: President Bryan Elliott, Vice President Armen Mikaelian Back Row: Darryl Thomas, Karen Hinrichsen, Peter Deague, Pieter Den Boer, Malcolm Tucker
ACCA BOARD ACTIVITY The following items are noted from the recent Board Meeting held in Melbourne. CCAV SECRETARIAT Following an initial proposal received from the Cemeteries and Crematoria Association of Victoria (CCAV), and subsequent to internal review, ACCA submitted a tender to perform the Secretariat role for CCAV. After further negotiation, agreement was reached between both parties and the Board resolved unanimously to approve the proposal. The commencement date will be subject to termination obligations being settled with the current provider. RETIREMENT ACCA announces the retirement from ‘active duty’ of ACCA Life Member Peter D MacLean AM PSM JP that took effect from 28 January 2011. Peter has retired from his role as CEO of Metropolitan Cemeteries Board, Western Australia. A retirement function held in Peter’s honour was held in Perth and was attended by a vast array of representatives from the industry world-wide. ACCA was proud to present Peter with the “ACCA Emeritus Award” – for his outstanding contribution to the Association and indeed to the whole Cemetery and Crematoria Industry of Australia over 30 plus years. A full photo coverage is featured elsewhere in this edition of ACCA News. EVENTS Conference and Events Reports Mid-Year Seminar 2011: The Mid year Seminar will be held at the Rydges Bell St complex in Melbourne on 2-3 June 2010 a workshop entitled “The Power of Change” will be facilitated by Wayne Goldsmith. The cemetery tour will include visits to Melbourne General Cemetery and The Greater Metropolitan Cemeteries Trust – Fawkner Cemetery and Memorial Park .
STATE SERVICE AWARD RECOGNITION A complimentary Full Registration to the ACCA Annual Conference will be awarded to the winner of any state/branch Cemetery/Crematoria association based recognition/achievement award for service to the industry, upon written application from the state/branch association. A maximum of one award per state, per annum applies. CERTIFICATE III IN GRAVE-DIGGING AND CREMATORIA OPERATIONS A full update is featured elsewhere in this edition of ACCA News. GENERAL BUSINESS a) InvoCare proposed acquisition of Bledisloe Holdings The Board discussed this issue and records it will monitor the progress of the investigation of the Australian Competition and Consumer Commission (ACCC). A ‘Member testimonial’ for InvoCare will be forwarded to the ACCC. b) Strategic Plan During the Board workshop the 2 year Strategic Plan was reviewed and updated to reflect the yeas 2011-12. This updated version will be posted on the web site when completed.
c) Constitution During the workshop, several Constitution changes were proposed and discussed. The changes relate to the changing circumstances of Board representation, subscription processing and member categories. Such changes are being forwarded to legal operatives for wording/assessment and will be forwarded to members in due course. If such changes are approved by the Board, a general meeting of members will be called in conjunction with the MidYear Seminar in June to seek approval for these changes. VALE:
TERRY SLOANE Passed Away: January 2011 Trust Member of Anderson’s Creek Cemetery for over 45 years
CUTHBERT OSWALD (BILL) HARRY Passed Away: 4 January 2011 Trustee of Necropolis Springvale from 1988 - 2003
Cemeteries & Crematoria Association of New South Wales (CCANSW)
LEURA QUARTERLY CONFERENCE
FROM THE DESK OF THE EXECUTIVE OFFICER Training - Certificate III Industry National Accreditation In this issue, there is the latest news from the Northern Sydney Institute regarding the launch of the National Certificate 111 training, which is now available for all ACCA members. ACCA encourages all entities to participate in this NATIONAL INITIATIVE which over time will significantly increase the skill levels and expertise of employees within the industry.
SINA Proposal The next meeting of SINA Working Party will be held on Tuesday 10 May 2011.
ACCA Benefits ACCA Conference: The Board has further expanded the difference in registration fees for our annual conference, providing hundreds of dollar savings against a nonmember registration. This policy will apply to all ACCA Events in the future. ACCA is currently negotiating new member benefit initiatives which will add value to your membership.
ACCA News Please support ACCA News in 2011 remember this is your journal and we encourage and welcome your input at any time. Thank you and take care.
Ken J Manders
A very successful Quarterly Conference was held in Leura on 25 – 26 February 2011, with over 60 people attending. The conference consisted of our General Meeting, Annual General Meeting, a workshop, site visit and a testimonial dinner for Ross Davis, recently retired CEO, Macquarie Park Cemetery & Crematoria. Ross has been attending CCA meetings since 1986 and has held positions such as President, Treasurer and Councillor. He held the position of President for 6 years and since the formation of the CCA Executive Committee in 2004, he has been a Councillor for all but three years. Ross has been a regular attendee at industry functions, always a leader and contributor in many of the CCA policies, procedures and practices. He has been a mentor to a number of industry colleagues and remains a great friend to many. CCA wishes both Ross and Jackie the best of health and happiness in their retirement. “Big Dave” again impressed the audience. His workshop on “All About Pricing and Understanding People”, provided delegates with excellent information. “Big Dave” inspires people with his passion, energy and enthusiasm. He is a walking library of business case studies, funny quotes and real life stories that help you improve! Delegates were given the opportunity of visiting the beautiful Leura Memorial Gardens and Crematorium, nestled peacefully amid the tranquil backdrop of the Blue Mountains. We would like to thank Stephen Murphy, Director, Leura Memorial Gardens and Crematorium for his hospitality.
At the Annual General Meeting, the following Office Bearers and Executive members were appointed:-
George Passas President CEO, Eastern Suburbs Memorial Park
Rodney Claxton Vice President Team Leader, Albury City Council
Graham Boyd Treasurer CEO, Woronora General Cemetery & Crematorium Trust
John Richardson Councillor General Manager, Operations, Catholic Cemeteries Board
Martin Forrester-Reid Councillor Manager, Waverley Cemetery, Waverley Council
Graham Wakeling Councillor General Manager, Liverpool General Cemetery Trust Some of the pertinent issues being covered by the CCA are:-
CROWN CEMETERIES ADVISORY COMMITTEE (CCAC): The Minister for Lands has established the CCAC under Section 12(2) of the Crown Lands Act 1989 to provide advice on matters affecting the management of Crown cemeteries in New South Wales. The CCAC comprises of delegates from:• The Land and Property Management Authority • Heritage Branch of the Department of Planning • National Trust of Australia • Department of Health • Two representatives from Council managed Crown reserve cemeteries • Five representatives from Crown reserve cemeteries • Community Relations Commission • The Office of Australian War Graves • Three community representatives appointed by the Minister.
Deliberations are continuing on the issue of renewable tenure. CCA believes that renewable tenure will be introduced in NSW, given the acute shortage of burial space particularly in the Sydney Metropolitan area, but the question is when and in what form.
INDUSTRY EDUCATION: Northern Sydney Institute TAFE NSW (NSI) have been delivering training to CCA members as the preferred training provider for CCA since 2006. In consultation with CCA, NSI has developed three Statements of Attainment as skills sets from the Funeral Services Training Package SIF08. The units of competence within these Statements of Attainment will provide pathways to gaining qualifications with the training package. NSI has gap training and recognition of prior learning tools available for people working in the funeral services industry to achieve either or both of the following:- Certificate III in Gravedigging, Grounds and Maintenance (SIF30208) - Certificate III in Cemetery and Crematoria (SIF30108). Three NSI courses are being held this year, all providing credits towards the above certificates:- Statement of Attainment in Working Effectively in the Funeral Industry. Course No. 19443. Course date to be advised. - Statement of Attainment in Safe Grave Techniques. Course No. 19441, being held on 7 & 8 April 2011. - Statement of Attainment in Exhumation Techniques. Course No. 19442, being held on 12 & 13 May 2011. Further information on all courses is available on the CCA website and available from NSI on 131 674 or the NSI website nsw.tafensw.edu.au
DEVELOPMENT OF CERTIFICATE II QUALIFICATION Discussions are continuing with Service Skills NSW to develop a Certificate II qualification to provide for entry level training (for new staff) in the industry that will assist the CCA and other State Associations in obtaining government funding for students. At present our industry (cemeteries and crematoria) only has a Certificate III qualification (designed for team leaders and supervisors). CCA and Service Skills NSW is working towards amending the current Certificate II in Funeral Operations by adding a Gravedigging stream (3 new units â€“ Bury coffins and caskets, Backfill and make good graves and Dig a Grave manually) and then use the Certificate II in Horticulture (Parks and Gardens) for Grounds and Maintenance Staff. Once achieved financial assistance will be available to all State Associations and industry employers.
CERTIFICATE IV IN CARBON MANAGEMENT Carbon Training International is offering CCA members a Certificate IV in Carbon Management on 3 May 2011. The Certificate IV is an accredited workplace qualification for managers and supervisors to enable and support the development of carbon management and carbon emission reduction strategies for enterprises. This para-professional qualification is designed for candidates at the supervisor, manager or executive level. Certificate IV graduates develop skills or competencies to enable them to understand the strategic implications of carbon emissions for business and how emission reduction strategies can be implemented using business planning frameworks and supported by existing business systems. This course will be on site for the first day and then online every fortnight for 8 sessions.
Normally this course would cost $2850.00, however we are pleased to advise that a grant covering 100% of the cost has been received for eligible NSW employers. Only a $275 administration fee is payable once the student is approved for the subsidy. For further information contact the CCA.
AWARD FOR EXCELLENCE: It gives us great pleasure in announcing Pierre du Parte, Shoalhaven City Council, Shoalhaven Memorial Gardens & Lawn Cemetery, as the winner of the 2010 CCA Award for Excellence, for his long-term dedication and tireless contribution to help advance the professionalism of the cemetery and crematoria industry and funeral industry as a whole. Congratulations Pierre â€“ a well deserved achievement!
JUNE/JULY QUARTERLY CONFERENCE Our next Quarterly Conference will focus on the topics of Organisational Governance and Effective Memorialisation. Further information will be forwarded to members closer to the event. We wish to acknowledge and thank our sponsors for the Leura Quarterly Conference being:-
Principal Sponsor: Arrow Bronze Phoenix Foundry
Minor Sponsor: Austeng Engineered Solutions Frank Dimarco & Son Pty Ltd Globe Memorial Company Pty Ltd N & F Arciuli Pty Ltd Tyrrells Northern Suburbs Memorials Co Pty Ltd. Their support and contribution ensures that the CCA remains the peak industry association in NSW. Thank you sponsors. Mary Reid. CCA Secretary.
Queensland Cemeteries and Crematoria Association (QCCA)
GOLD COAST CONFERENCE JUNE 2011 Work continues to progress for our upcoming conference taking place on the Gold Coast in June this year. All presenters are confirmed and locked in, all venues have been sorted and so far we have confirmed 12 exhibitors for our 2nd day trade display. Our trade display will take place at Eco Memorial Park located in Staplyton, just north of the Gold Coast. Exhibitors include Worksmart Equipment, Arcbase Unicem Software, Stone Orchard Software, Worssell and Company, Arrow Bronze, Phoenix Foundry and VL Industries along with many more. Presenters include Christine Smyth from Robbins Watson Solicitors speaking on inheritance law, the very well known Doris Zagdanski presenting on grief, John Humphries presenting on his new Aquamation System, David Sharpe from TAFE NSW and many more well versed and educational presenters. The planning for the social events is completed and they will prove to be great fun with many laughs expected. If you would like to attend a relaxed, educational conference drop us an email at firstname.lastname@example.org and we will be more than happy to send you the registration information.
QLD PARLIAMENT ENVIRONMENT AND RESOURCES COMMITTEE INVESTIGATION INTO CONVENTIONAL FUNERAL PRACTICES Queensland Cemeteries and Crematoria Association along with ACCA have been invited to work with the Qld Parliament to provide information relating to conventional funeral practices. The object of the investigation is to consider: 1. The environmental and land impacts of conventional burials and cremations, options to reduce these impacts through changes to the practices and materials used, and the effect of these changes on funeral costs; 2. The level of interest in, and demand for, burials and cremations with reduced environmental and land impacts; 3. Whether the need for cemeteries and crematoria is being adequately addressed by government as part of regional infrastructure planning; 4. The adequacy of existing controls on environmental emissions from burials and cremations; 5. Regulatory and other impediments to reducing the environmental and land impacts of burials and cremations; and 6. Whether funeral directors should be required to provide information to clients on burial and cremation options with reduced environmental and land impacts, and the form that this information should take. The QCCA will now work with other state associations and QCCA members to develop a response to the request from the Qld Environment and Resource Committee andwe will continue to work together to create better environmental practices and to ascertain other industry options and opportunities.
Cemeteries Association of South Australia (CASA)
CASA 2011 INFORMATION DAY & AGM The next CASA Information Day and AGM is coming up on Monday May 2 and has an emphasis on the practical issues of running a cemetery either large or small. Recent changes to Local Government (Cemetery) Regulations will be addressed and will provide a forum for members to find out what they really must know and give them an opportunity to ask questions that are relevant to their particular circumstances. Some cemeteries have Cemetery Management Plans, but many donâ€™t, so the day will include an opportunity to find out who has them and what works and what doesnâ€™t. This is an important issue and is often not addressed and needs to be. A tour of the Adelaide Hills Council Stirling Cemetery will provide an historical insight but equally importantly it will focus on practical issues of operating township cemeteries. Once again it will be an opportunity for members to ask questions, hear what others do and share solutions to common problems. The 2010 Darren Leuders Customer Service Award will be announced recognizing someone in our industry who has provided exceptional customer service. CASA is in the final stages of developing its new web site which will be an exciting new tool for all members. This new web site will be launched as a part of the Information Day. The AGM will also be held during this day with the election of the CASA Executive and a new President. Once again we look forward to the consistent strong support for what will be another informative and valuable day.
Cemeteries & Cremetoria Association of Western Australia (CCAWA)
Act and the Cemetery Act compliance guide us all.
Level 1 Sponsor:
January 28th 2011 was the official industry farewell for Peter MacLean, Metropolitan Cemeteries Board CEO, ACCA Life Member and industry statesman. The gathering held at Matilda Bay Yacht Club was attended by family, friends and cemetery people from all parts of Australia as well as Japan, USA and Canada. Chairman Leonie Liveris, Minister John Castrilli and ACCA President Bryan Elliot addressed the gathering. It was a wonderful evening of nostalgia, acknowledgement and recognition.
Busselton Shire, 2.5 hours south of Perth, is currently undergoing a rebuild of an old brick niche wall. Diane Hamilton from the Shire of Busselton explained that the old wall was beyond repair. The strategy was developed to contact all family members with loved ones placed in this wall and explain the removal and storage plans. Family members were invited to participate if they felt the need. Diane is happy to share their experiences with ACCA members.
CCAV 2010-2012 STRATEGIC GOALS
Pieter Den Boer CCAWA President
The 5 goals to be focused on for 2011 are: Communicate our services to all Vic cemeteries to increase brand awareness & grow membership Coordinate & communicate training opportunities to ensure that members have access to the best available industry training. Recruit & develop members to optimize the sustainable performance of the COM Develop industry resources such as benchmarks, policies & guidelines to assist our members. Maximize sponsorships opportunities to enhance CCAV’s financial health in the pursuit of enhanced member services
Cemeteries & Crematoria Association of Victoria (CCAV) March 11th 2011 was the next big event on the West Australian calendar. The CCAWA Annual General Meeting and One Day Seminar was held in Margaret River with around 35 attendees. Keynote speaker Laurissa Knowles, a local civil celebrant and psychologist, kept the attendees full attention as she explained her role and shared her experiences and key information. Other sessions included Water management, Worksafe, Certificate III Training, Funeral Director Training and an interactive panel discussing an array of subjects. From Perth, Metropolitan Cemeteries Board made its first foray into the regions on March 10th 2011 presenting its Funeral Director Compliance Training at William Barrett & Sons’ premises in Bunbury. The training sessions explain to our industry stakeholders the reason for the forms and procedures. The Cremation
The CCAV Committee has been very busy organizing its annual Country Conference which occurred in Ballarat on Friday 25th – 27th March. The conference attracted a very good attendance Friday business sessions 98 delegates and Saturday business sessions 107 delegates. The theme on the conference revolved around Heritage but also included a Work safe representative and a display of grave safety equipment. A very special thank you to the Ballarat Trust, Management and staff for hosting this successful event. Thank you must be given to the CCAV Annual Sponsors:
Principal Sponsors: Arrow Bronze DP Jones & Co
Level 3 Sponsors: Phoenix Foundry Glory Marble ME Bank
Level 2 Sponsors: Austeng Lite Guard Norwalk BedRock Company
It is pleasing to report that the CCAV executive, Communications Focus Group, Environmental Sustainability Focus Group and the Training Focus Group have all met and are aligning the strategic goals of CCAV with their plans. Some of these goals do in fact overlap and there has been some interaction of the groups. The CCAV Environmental Focus Group have recently released a Best Practice Guide to Planting Trees/ Species Selection in cemeteries which will be very beneficial to members and is a document that continues to be added to. The tree planting guide is available on the web site. This Focus Group has now commenced a trial industry benchmarking project of relevant cemetery activities for members benefit. This is in line with the updated CCAV Strategic Goals that were released in early 2011. The CCAV Communications Focus Group is concentrating on updating the website to increase its relevance and communicating that to the members and the general public. There is also the potential for You Tube to be considered as a useful link to show more relevance to today’s society.
THE MINTER GROUP
statereports CCAV has a new training provider after many tireless years of service provided by Ian and Ann Aitken from TABS. The new trainer will be Peter Green whom many of you would know from his days as manager at The Cheltenham & Regional Cemeteries Trust. We would like to thank Ian and Ann for all their dedication to the professional delivery of training not only in Victoria but nationally and in New Zealand also. They were formally recognized for their service at the CCAV General Meeting in Ballarat on Friday 25th March. An Accredited shoring course has been organised by Frank de Groot from the Geelong Cemeteries Trust with the first course being held Wednesday 23 March and was very successful. The course is conducted by the Gordon Institute of TAFE, well done Frank a great result for the Industry.
Welcome to Print-A-Plate, the new name plate system, which completes ALL sizes of coffin name plates and plates used on grave markers in seconds.
Acknowledgement must also be made to Russ Allison, Southern Metropolitan Cemeteries Trust on his retirement from the industry. Russ was also acknowledged at the Ballarat meeting for the enormous support and contribution he has made to the industry and in particular the CCAV. Welcome to the new CEO of SMCT which has been appointed to Mr. Jonathan Tribe.
There are NO set-up costs at all, all you need is a basic PC and a laser printer, we will supply the rest. When comparing the Print-A-Plate system to existing method of completing plates please bare in mind:
17 Park Road Oakleigh Victoria 3166 T: 03 9568 6999 F: 03 9568 1813 Email: email@example.com firstname.lastname@example.org
Print-A-Plate is the fastest way of completing name plates in the world. l The choice you will have with this system as opposed to your existing system. l The ability to complete ALL sizes of plates without wasting time adjusting machine settings. l There is ABSOLUTLY no maintenance cost with the Print-A-Plate system. l These name plates are completely weather resistant, and have been tested outdoors for years. l The number of plates destroyed by engraving mistakes.With this system you can see the finished article on the computer screen before printing, so printing mistakes will no longer be an issue. l
EVENTS 5 August AGM and Tradeshow Kind regards, Glenn Solomano CCAV President
For further information or to organize a promotional CD to be forwarded to you please call The Minter Group
INDUSTRYEVENTS 2011 We are increasingly becoming an international/global business community. Following is a snapshot of the industry conferences and seminars we have been informed of for 2011. Web links to the organisations are below, if you would like further contact details of any of the organisations listed, please contact the Secretariat Office.
2011 2 May CASA Information Day & AGM Adelaide, SA
19 - 21 May Asia Funeral Expo (AFE) Hong Kong
2 - 3 June ACCA Mid Year Seminar Melbourne Vic
16 - 17 June QCCA Conference Gold Coast
30 June â€“ 1 July CCANSW General Meeting and Conference Parramatta, NSW 8
Cremation & Burial Conference & Exhibition 2011 (CBCE 2011)
The Grand Hotel Broad Street Bristol UK
Cremation Society of Great Britain
NFDA (Southern Africa)
4 - 6 July
email@example.com or firstname.lastname@example.org
23 - 27 October ACCA Conference Wellington, NZ
10 â€“ 11 November CCANSW & CASA (proposed combined meeting)
St. Mary of the Cross MacKillop Garden Crypts
LIVERPOOL GENERAL CEMETERY Sydney - NSW - Australia Completed December 2010
N&F ARCIULI PTY LIMITED Established 1970
T: +61 2 9804 7232 F: +61 2 9804 6077 E: email@example.com OFFICE & SHOWROOM: 6 East Pde, Eastwood, NSW, 2122
above: MCB Chair, Dr Leonie Liveris with Peter MacLean
PETER D MACLEAN RETIRES Introduction
Peter Donald MacLean AM PSM JP retired officially from Metropolitan Cemeteries Board on 28 January 2011 after his 46 years of service to the Public Sector in Western Australia of which 34 have been spent as the individual with the overall responsibility for cemeteries within metropolitan Perth.
• Development of Pinnaroo Valley Memorial Park. Widely regarded as Australia’s premier bush land cemetery and the benchmark upon which this style of cemetery is assessed within the industry
Life & Career Highlights
• Metropolitan Cemeteries Board. First CEO with initial responsibility for four cemeteries
Peter was born and educated in Kalgoorlie and this was also the place where he first entered the public service by way of the Shire of Kalgoorlie Boulder in 1964 Continuing with his country postings Peter then moved onto the role as Shire Clerk (the old term for CEO) in Quarading in 1971 and then in 1976 packed up his young family and relocated to the city to take up his posting as General Manager for both Karrakatta Cemetery and Pinnaroo Valley Memorial Park The city life evidently suited clan MacLean as he has stayed at the helm of metropolitan cemeteries for 34 years and is one of only five individuals in 110 years to have held the responsibility 10
• The Cremation Act (1986) - review and establishment
• Incorporation of Fremantle Cemetery in 2002 into the fold of the MCB • Development of Rockingham Regional Memorial Park - Perth’s newest cemetery (opened in 2006) • Spearheaded the revolution of facilities and options available to the people of Perth for burial, cremation, memorialisation • In response to demonstrated community need, progressed and championed the development of mausoleums in metropolitan Perth with facilities now offered at Karrakatta, Fremantle, Midland and Guildford Cemeteries
• Guided Perth cemeteries into the modern era with the establishment of state of the art chapels at Karrakatta and Pinnaroo • Assisted in ensuring that Karrakatta could remain open and continue to meet the burial needs of the people of Western Australia by way of the cemetery renewal program • Recipient of the Public Service Medal (PSM) - 1995 • Order of Australia (AM) - 2007 • Past Director and President of the Australian Cemeteries and Crematoria Association (ACCA). • Awarded life membership of ACCA in 2004 • Awarded ACCA Emeritus Fellow Award January 2011 • Director & Vice-President of the International Cremation Federation (ICF). Term expires June 2011.
28 JANUARY 2011 OFFICIAL FUNCTION AT MATILDA BAY RESTAURANT Attendees including Hon John Castrilli MLA, Minister for Local Government, Heritage and Multicultural Affairs ; Hon Tom Stephens MLA ,member for the Pilbara; Dr Leonie Liveris, Chair of Metropolitan Cemeteries Board, past Chairmen and members of Metropolitan Cemeteries Board; Mr Bryan Elliott, President of the Australasian Cemeteries and Crematoria Association; Bernadine Brierty, President-elect of Australian Funeral Directors Association; the present MCB Board members; friends and associates from Queensland, NSW, Victoria and South Australia; international visitors, Lou and Lucy Bortolin from Canada, David Dahl from USA; and Mr Shoji Aguchi from Japan gathered to pay tribute to Peter Donald MacLean to officially mark the retirement of his long serving role as Chief Executive Officer of Metropolitan Cemeteries Board. Also attending was Kaye MacLean and members of the MacLean family.
When Peter MacLean was appointed General Manager to the Karrakatta and Pinnaroo Boards in 1976 he was the youngest man to serve in that role. Peter followed a fine tradition of longevity in this public service by previous secretaries Bill Manners and Lance Howard. They both gave 16 years to the job, while previously Lionel Boas served from 1903 to 1946. Throughout his career associated with various Chairmen, Sir Thomas, Lance Howard, Colin Jamieson, Jim Moiler, Fred Cavanough and Ross Bowe, Peter has always shown by example with his work ethic and moral integrity that working at MCB was a privilege and an enormous responsibility of public service. He has led by example and encouragement. He has appreciated the members of the Board who served over the years for their commitment to the unique work of the cemetery which in the end does one thing expected by society â€“ it buries or cremates the dead with care and respect.
Peter has always shown consideration towards the staff and their work whether client services in the office and relating to the public; tending to the requirements in the chapel and the crematorium, the planning and operations and development of new concepts in cemetery management; the expertise in financial propriety and rigorous accountability; the physical work and expertise of gravediggers and landscape workers, and to those serving on the various planning committees ensuring their work met the purpose and vision of the Board and most important of all, community expectations. Peter encouraged the employment of diverse and multicultural personnel, he has gathered to the cemetery industry many dedicated staff who gave and continue to give excellent service, some for more than thirty years. Peter instilled the sense of commitment and loyalty from his staff to all the facets of cemetery work. continued pg12
continued from pg11 Peter also developed numerous cooperative relationships over many decades on behalf of the MCB, with those most closely allied with the purpose of our work. These included involvement with ICF, ACCA and CCAWA; the funeral directors, the monumental masons, the MEU; the architects and building contractors particularly those most involved with the crematoria and mausoleums; the City of Nedlands, Fremantle, Rockingham and Swan; and the diverse religious bodies and ethnic communities. In 1998, the MCB had a new corporate structure and a renamed Chief Executive Officer Peter MacLean who led a team of managers and grounds supervisors responsible in matters of policy, operational and planning initiatives. With guidance from Peter this team prepared the way for massive changes for the Board and its increased responsibilities. But for all those changes, Peter not only challenged himself and the Board, he encouraged his staff to work alongside with him.
Peter showed his empathy for the diverse Muslim community and in consultation together with his staff, have made them secure with burial land at Rockingham Regional Park. The Jewish community were concerned about their religious requirements for burial in the future, and through discussions with Peter and the relevant staff, the Board have now allocated land at Guildford to meet their needs. At Pinnaroo, the natural environment is a great solace for families and a place that welcomes visitors and Fremantle provides both traditional monumental and newly established and natural burials grounds. And importantly Peter’s sensitivity to those religious and ethnic communities who required traditional burials led to the innovative and groundbreaking concept of a cemetery renewal program that has ensured their needs will be met at Karrakatta and other sites for decades to come - a program much the envy of cemeteries both nationally and internationally. These changes did not happen because we wished for them. They happened through the careful stewardship, vision and commitment of Peter together with his committed staff.
Employees of the past and present day employees, along with all those Board members who have served with Peter since 1976, have been privileged to have his guidance, administration, expertise and friendship. His friendship the most valued virtue of all. Peter has been a familiar figure strolling around Karrakatta for decades, ready to chat to all his staff and offered a willing ear when troubles affected one’s personal life. Sometimes in public service we come across the rare person who has served the people of WA in such a way that the notice of intending retirement is received with the deepest regret and a sense of upheaval and change. This was the case when Peter decided on a changed life of relaxation, family and travelling with his wife Kaye, and of course more time for Clan MacLean. However, Peter is leaving us a fine example of how to be the boss, the colleague and the friend to all he encounters. His legacy of work, commitment and integrity surrounds all within the industry. On behalf of the Cemetery and Crematoria industry throughout Australia and indeed the world, ACCA thanks you Peter Donald MacLean for all of the aforementioned…… and wish you good health and serene enjoyment in your retirement. Thank you.
Australian Funeral Directors Association (AFDA) Report
I had the honor of representing the AFDA at the FDANZ Conference in Dunedin, New Zealand. The AFDA and the FDANZ share a relationship that is highly valued and imperative for our association.
AFDA President, John Scott This is my final message as AFDA National President. The two year term has passed incredibly quickly, and it has been without a doubt, the highlight of my funeral career. The last few months have been very challenging for all of us with the devastating floods in Queensland and Victoria, however the support and concern offered by the AFDA and its members from different states was not only welcomed, but appreciated by all. Our thoughts and well wishes are extended to all families who have lost their loved ones.
We look forward to an exciting 2011 with no doubt many changes for our industry. The National Convention 2011, which will be held on 1-4 April provides a great opportunity for members to get together, gain perspectives and I encourage every member to attend and take advantage of a very exciting convention program. I would like to acknowledge Peter McLean of Metropolitan Cemetery Board in WA, for the wonderful work and assistance he has given to the WA Division of the AFDA. As part of our ongoing commitment to provide you with appropriate services and benefits, the AFDA will undertake an electronic survey, emailed to all Nominated and Additional Representatives in April, which will act as a review of our existing member benefits.
We are now coming to an end of first year Continuing Professional Development (CPD) and I would like to congratulate all the Divisions for the work they have put into developing and offering such diverse sessions to Members. The 2011 Asia Funeral Expo and Conference will be held from 18-21 May in Hong Kong, and an invitation has been extended to all AFDA Members. In conclusion, I would like to thank my National Executive team, our National Office and the Divisional Representatives for their support and wish our incoming President and Executives every success.
John Scott National President
GRAVE SHORING SYSTEMS Customised solutions for your industry
Panels are very light, approximately 30kgs each. The standard panels are 2400mm long x 600mm high x 40mm thick of structural grade aluminium, painted green or any colour on request. Other sizes are available. Panels can be handled manually or by small machinery often used within cemeteries. Base panels come with 600mm high legs in the corners to save damaging the coffins on removal of the shoring system. For use in sandy soil, panels can have built in or clip on edges. Lifting lugs on all panels. Panels can be stacked 4 high to a depth of 3000mm. An alternative to the standard panels, particularly in sandy soils is the Box Section Shoring, which has four sides, therefore is for fixed size graves. Spreader bars, either screw jack adjustable or fixed length. Spreader bars double as a ladder for entering and exiting the excavation. Lite Guard are specialist aluminium fabricators of ground support and shielding systems. Lite Guard can manufacture to your individual designs or requirements. We can fabricate whatever you require.
Other products are: q Safety lids for open graves ,mesh or solid aluminium. Can be lockable and attach to the decking and shoring q Hand rails to meet the falling from heights regulations (if grave is 2000mm deep) q Checker plate flooring systems for around grave sites
q End closure panels q Monument stabiliser
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Phone: +613 8768 8670 Fax: +613 8768 8671 P.O. Box 428 Hampton Park, VICTORIA 3976 Web: www.liteguard.com Email: firstname.lastname@example.org accanews autumn11 13
CERTIFICATE III TRAINING FOR OUR INDUSTRY UPDATE Grave digging, Grounds Maintenance (Certificate III) 19 Units Of Competence Required
Cemetery and Crematorium Operations (Certificate III) 14 Units Of Competence Required REMEMBER:
Northern Sydney Institute – TAFE NSW (NSI) has, in conjunction with ACCA developed an easy to complete “Expression of Interest Form” to commence the registration process of Certificate 111 Training. In order to evaluate each individual, this form is integral to the student’s recognition of prior learning through experience and previous training. In simple terms both Certificates require the completion of Units of Competence as follows:
If employee has completed ANY of the following: • SAFE GRAVES TECHNIQUES, • WORK EFFECTIVELY IN THE FUNERAL INDUSTRY, • EXHUMATION TECHNIQUES, • ANY IN-HOUSE TRAINING, OR • ANY INDUSTRY SPECIFIC TRAINING... They will count toward UNITS OF COMPETENCE
WHERE TO START? Managers need to take responsibility and sit down with each employee to determine their training needs…NOW! THEN: COMPLETE an EXPRESSION OF INTEREST FORM available for download from www.accaweb.com.au or ring the Secretariat office on 03 9863 6914 and return direct to the training coordinator, TAFE NSW: David Sharpe: Email: email@example.com or FAX: 02 9448 6300 (Attention: David Sharpe) THEN: NSI Assessment of each individual will be undertaken to determine RPL, plus funding availability through MEGT and finally interviews/appointments prepared. MORE INFORMATION? Contact the Secretariat: email: firstname.lastname@example.org or phone: 03 9863 6914
“Honouring Their Unconditional Love” At Best Friends Memorial Services we not only help people with the loss of a beloved Pet our aim is to help all people in their time of a loss. Our extensive range of Cremation Urns, Keepsake and Memorial Jewellery and our Grief Resources are suitable for anyone experiencing a loss in their Family. Please visit our website to view our catalogue of over 1000 Very New Products available to you and appropriate for the Cemetery and Crematorium Industry Not Just the Pet Industry. Prices shown on the website are recommended retail prices and not applicable to Cemetery and Crematorium Wholesalers for your price list please email sales@ bestfriendsmemorials.com.au or telephone on the listed number. We look forward to hearing from you soon.
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ACCA’S MID-YEAR SEMINAR In recent years we have seen our annual Mid-Year Seminar prove itself as a great opportunity for Members to focus on a variety of topics relevant to today’s industry. This year’s one day seminar on Thursday 2 June will be facilitated by Wayne Goldsmith and will focus on the topic of Change Management. Change is powerful. Change can unleash the potential in people. Change can provide growth to people and organisations. Change can bring energy, excitement and excellence to everyone. But it can also produce conflict, fear, apprehension and even terror to people unprepared for the change process. This workshop, “The Power of Change” aims to help delegates understand change. What it is, how it works and how it can be the most powerful tool in your management “tool-kit”. Wayne Goldsmith has been described as the Brain behind the Brain. He is one of the most passionate, innovative, enthusiastic, energetic and experienced sports performance experts in the world. He has worked with some of Australia’s most successful businesses and sporting teams and is considered one of the leading high performance consultants in the industry today. A writer, presenter, speaker, performance coach, facilitator, educator and innovator, Wayne will give your business a competitive advantage and provide your people with the ideas, information and inspiration to enhance your business performance, create a winning culture and sustain your competitiveness. Wayne has a unique approach – there are no one size fits all solutions or standard presentations rehashed over and over and over......
An exciting, energetic, engaging and entertaining speaker, Wayne can fuel the fire of inspiration in everyone. Melbourne, Victoria has been selected as the destination for this year’s seminar. Experience the best of Australia’s cultural capital with blockbuster exhibition openings, arts festivals, sporting spectacles, award-winning stage shows and luxurious day spas, as well a whole host of wining, dining and shopping possibilities. The Bell City Rydges Hotel is the seminar venue. Sleek – stylish and very New York – with a brief to set new standards in corporate and leisure accommodation, the Hotel’s architects and interior design team have created an oasis in Melbourne’s inner north. Spacious Manhattan studio apartments with the latest in technologies and creature comforts are truly a home away from home. Set amongst beautifully resort styled landscaped gardens, with a location only 20 minutes from the CBD & 15 minutes from Melbourne’s International airport, Bell City Rydges Hotel is the perfect place to stay for your visit to Melbourne. Dinner will follow the workshop on Thursday night in the Vienna Room at the Bell City Rydges Hotel. The following day (Friday 3 June) the cemetery tour will take place, hosted by Melbourne General Cemetery, SMCT and Fawkner Cemetery and Memorial Park, GMCT.
Registration information was forwarded to all Members during March via email. If you would like to attend this event, please return your completed registration form to the Secretariat Office by no later than Friday 20th May. If you would like to receive a copy of the brochure please visit the ACCA website www.accaweb.com. au or if you have any questions about the seminar please contact the ACCA Secretariat Office on (03) 9863 6914 or email email@example.com Look forward to seeing you all in Melbourne!
above right: RJ Copper Fountain, Fawkner Cemetery and Memorial Park right: Bell City Rydges Hotel
clockwise from above: Russ Allison at his retirement function. // Russ Allison with his wife Marg and former Necropolis Trust Chairman Laurie Ogilvie. // Russ Allison with Southern Metropolitan Cemeteries Trust Chairman Sue Renkin.
RUSS ALLISON SAYS FAREWELL Over 12 years ago Russ Allison was appointed CEO of the Necropolis Trust and in 2010 became the interim CEO of the Southern Metropolitan Cemeteries Trust (SMCT). As CEO, Russ was responsible for the planning and building of the architectural award winning Luciano Rossetti Mausoleum and the establishment of both the Song He Yuan area and the Walls of Reflection at Springvale Botanical Cemetery. More recently he has been the driving force behind the construction of the Saint Mary of the Cross Mausoleum at Melbourne General Cemetery.
During his time Russ encouraged ongoing community participation across SMCT sites. Working in conjunction with funeral directors and various community groups, Russ has been instrumental in the establishment of a number of events including the Childrenâ€™s Christmas Remembrance Service, the Police Remembrance Day service and All Souls Day masses. Forging strong relationships with many industry stakeholders, Russ has made a significant contribution to the industry.
On 11 March 2011 Russ retired as the inaugural CEO of SMCT. He was honoured at a retirement function held on 10 March at Springvale Botanical Cemetery, which was attended by over 150 colleagues and industry associates. We wish Russ a long and enjoyable retirement.
ACCA CONFERENCE 2011 SPONSORSHIP INVITATION
On behalf of the Australasian Cemeteries and Crematoria Association (ACCA) Board I am pleased to invite you to participate in ACCA’s 24th Annual Conference, which will be held at the Amora Hotel, Wellington, New Zealand from 23rd – 27th October 2011. The Conference will provide a platform for your company to associate with many of the major decision makers in Australia, New Zealand, United Kingdom, Europe, Malaysia, China, Mongolia, Canada and the USA cemeteries and crematoria industry, creating a valuable networking opportunity for sponsors and exhibitors. Currently we are anticipating a conference attendance of around 300 delegates.
This year there are three conference themes. Monday’s theme Today, Tomorrow and Beyond will look at global trends in economics, politics, society, and business and how these trends affect us locally and regionally. We will also touch on culture change including religious and ethnic backgrounds. Are Operations Operational? will be the main focus on Wednesday. Speakers will look at OH&S issues including preventative measures and management practices. Lastly, on Thursday the theme will be Science, Technology and the Future. Science and technology is big business and presentations will be based on new developments within the industry and worldwide.
An invitation to participate in the 2011 Conference has been forwarded to all Corporate members and clients. There are LIMITED opportunities available, so if you are keen to demonstrate a commitment to the cemetery and crematoria industry, then register your interest now and you will be assured of a sponsorship package to suit your requirements and budget. Phone +61 3 9863 6914 or email firstname.lastname@example.org and a Prospectus will be forwarded immediately. Ken J Manders Executive Officer
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Our extensive involvement in the cemetery and crematoria industry mean that we understand the challenges. We also supply engineering solutions to the cemetery industry. Our current range of equipment includes: > Grave Shoring > Grave Covers > Grave side safety Fence > Transfer Trolleys > Mausoleum Shutter Handling and Transfer Van Modules
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clockwise from top: Lachlan Clyne, Mayor of Unley, Maxine Goulding, Chair of Centennial Park Board, Michael Picton, Mayor of Mitcham, Bryan Elliott, CEO of Centennial Park // Georgie, Westminster School, Ethan, Westminster School, Victoria, Westminster School, Amber, Westminster School // Anna Stevens, Lynne Dodd, Eva Salib
PHOTO EXHIBITION COCKTAIL EVENT BRINGS TOGETHER SOUTH AUSTRALIA’S FUNERAL INDUSTRY Over 150 members of the South Australian funeral industry attended Centennial Park’s photographic exhibition cocktail party in March. Funeral directors, celebrants, associated industries and school photography students attended this year’s event, which aims to commend professional and aspiring photographers on their work. More than 300 photographs that celebrate all walks of life and capture treasured memories were on show in the main foyer of Centennial Park’s Jubilee Chapels complex from 31 January to 10 March.
Professional photographers from the South Australian Photographic Federation (SAPF), as well as students from six local secondary schools took part in the exhibition, which is now in its 12th consecutive year. Centennial Park staff and funeral industry members also had a selection of photographs on display. Centennial Park’s Chief Executive Officer, Mr Bryan Elliott, said this year’s photographic exhibition was yet another great success. “Centennial Park’s photo exhibition is a fantastic opportunity for professional photographers and talented students to highlight their best work to the local community,” he said.
“Once again, SAPF members and local secondary students have provided us with a stunning range of photographs that celebrate and capture all walks of life. This year, a selection of Centennial Park staff and funeral industry members have also joined the competition and submitted some excellent portraits. Our aim is for Centennial Park to be a place where people can remember and celebrate the lives of their loved ones and relive treasured memories. Photographs are often used to capture memories as they are being created, and this provided the inspiration to develop a photo exhibition at Centennial Park.” The winning photographs have been professionally framed and will be hung in the main foyer of Centennial Park’s Jubilee Chapel for the next 12 months.
clockwise from top: Judy Campbell, Maxine Goulding, Chair of Centennial Park Board, Tim Campbell, Centennial Park Board, Fiona Picton // Pam Ward, Centennial Park, Jason Lewis, Centennial Park // Ellie Kustermann, Brighton High School, Renae Coombes, Brighton High School // Tiggy White, Mitcham Girls High // Yvonne Mckay, Jane Velcu, Marina Attanasio, Karen Jones, Pamela Wood, Sheryl Smith // Shannon Darling, Corporate Conversation, Bruce Nankivell, Centennial Park, Lauren Ralph, Corporate Conversation
accamembership CEMETERIES AND CREMATORIA, FUNERAL DIRECTORS, INDUSTRY CORPORATES AND BUSINESSES!
The Board has approved a “once-off” new-membership incentive for the following classes of Membership:
Ordinary Membership, Corporate Membership and Affiliate Membership (see criteria below) TO JOIN NOW - until 31 August 2011 there will be NO JOINING FEE. PLUS If you apply during April - May, membership is complimentary until 30 June 2011 Contact the Secretariat today or download an application form from the web-site: www.accaweb.com.au/member-information/acca-membership/
MEMBERSHIP CRITERIA Ordinary Membership:
Organisations that administer the affairs of a cemetery and/or crematorium in Australasia. SUITED TO CEMETERIES AND CREMATORIA
Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/or other members. SUITED TO SUPPLIER COMPANIES.
Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association. SUITED TO FUNERAL DIRECTORS.
ACCA Secretariat: Suite North 4 / 215 Bell St, Preston VIC 3072 Australia
Telephone: +61 3 9863 6914 Facsimile: +61 3 9863 6901 Email: firstname.lastname@example.org
WFPA LAUNCH SHOWCASING AUSTRALIAN MADE BIO URNS With perhaps a sometimes frustrating lack of well designed user friendly funeral supply web-stores, Wholesale Funeral Products Australia have responded by launching www.funeralproducts.com.au. Designed for funeral industry professionals who prefer a contemporary hassle free online shopping experience with no need to fax or phone orders through. Secure instant payment processing and prompt customer service make ordering from the WFPA range of funeral products a convenient and pleasant experience. The WFPA catalogue consists of a stunning variety of urns including their very own range of Australian made bio urns which are currently exported & distributed in the U.S.A. Made from a selection of beautiful papers and designed to disolve and gently sink in water they will no doubt be one to look out for in the Australian market. Other items available include a striking range of competitively priced brass urns, beautiful hand cut lead crystal urns and solid timber classics. A select range of Test Safe approved high end solid timber coffins and caskets are also available. Funeral industry professionals are invited to the WFPA Melbourne showroom to inspect their range of products on display. For more information visit www.funeralproducts.com.au or call 03) 9018 8056.
UNUSUAL TOURISM EXPERIENCE LAUNCHED AT HISTORIC WEST TERRACE CEMETERY South Australia’s newest and most unusual cultural tourism experience was launched at State Heritage listed West Terrace Cemetery on Friday 4 March. The self-guided interpretive trail, named Heritage Highlights, reveals many surprising stories of eminent and everyday South Australians buried at the historic and State Heritage listed cemetery. Adelaide Cemeteries Authority Chair, Catherine Schultz said by its very nature West Terrace Cemetery was a place of deep emotion, and the chance to experience something rare, authentic and of great cultural significance would be appealing.
West Terrace Cemetery has been in operation since 1837, just a few months after the foundation of South Australia, and contains the graves of many leading political, religious, social and business figures, and is renowned for its ornate 19th century monumentation and funerary symbolism. “As visitors navigate their way to the 29 sites on this trail, they will gain a unique insight into South Australia’s history through the lives of those buried in the cemetery,” Catherine said.
Among those featured on the trail are: Internationally renowned musician and composer Percy Grainger; Victoria Cross recipient Arthur Seaforth Blackburn; Women’s suffrage campaigner Mary Colton; Ballet Russe principal ballerina Madeleine Parker; Four men killed while working on the overland telegraph line; and The Menz Family, inventors of the popular FruChoc, Crown Mint and Yo Yo Biscuit. “I am not aware of any other cemetery in Australia that has approached the concept of heritage, tourism and interpretation in this way,” she said.
“As the custodian of this significant landmark, we are proud to be leading the way in innovative cemetery conservation and management. “The Authority will continue to identify and develop new experiences and refresh existing facilities to give people more reasons to visit and to return to the cemetery. “This project is a valuable and impressive enhancement of West Terrace Cemetery and we hope that through this and future developments, the cemetery will become a vibrant centre for cultural tourism, education and research.
The launch of the Heritage Highlights interpretive trail at State Heritage listed West Terrace Cemetery was held amid the standardised white marble headstones of Australia’s first military cemetery. A series of vignettes helped bring to life handful of the cemetery’s rich repository of stories. More than 150 guests were entertained by a soloist performance of Song of Australia; a ballet performance of Prelude to Les Sylphides; and a solemn tribute to the 4,167 ex-service men and women buried in the AIF cemetery.
Among the guests were descendents of some of South Australia’s earliest movers and shakers including controversial politician Charles Cameron Kingston; Mary and Robert Thomas who established the Colony’s first newspaper; Julia Margaret (Bella) Guerin, the first female to graduate from an Australian university; and prominent businessman and Chinese community leader Yett Soo War Way Lee. For more information: Kathy Bowden, Manager Marketing & Client Services on 0417 778 869.
Members of the Victoriana Society of South Australia also attended the event dressed in 19th century period costume, adding another layer of interest and excitement to the ceremony.
STATEMENT ON SAFE HANDLING OF DECEASED PERSONS RECENTLY TREATED WITH RADIOACTIVE MATERIAL WHO SHOULD READ THIS STATEMENT? This Statement is intended to provide information to persons such as cemetery and crematorium workers, funeral parlour staff and directors, embalmers and coroners, who in the course of their work may be required to deal with deceased persons who had recently undergone procedures involving radioactive material.
HOW IS RADIOACTIVE MATERIAL USED IN MEDICINE FOR DIAGNOSIS AND THERAPY? Radioactive material has been used for the diagnosis and treatment of various medical conditions ever since the discovery of radioactivity. This material comes in several different forms and may have different radiation properties. Radioactive material used in medical diagnosis is generally in liquid or gaseous form and is administered by injection, orally, or by inhalation. This radioactive material is generally vel)’ short-lived and this combined with the low activities used for diagnostic purposes and the rapid excretion from the body (in the living patient) means that vel)’ little residual radioactive material remains in the patient after a day or two. Radioactive materials used for medical treatment generally involve greater quantities of radioactivity (than is used for diagnostic purposes). It may be nonpenetrating (so that little if any radiation emerges from the body of the patient who effectively acts as a shield) or it may also have a penetrating component (meaning that other people in the close vicinity of the patient will receive some exposure to radiation coming from the radioactive material within the patient). Radioactive material used for treatment comes in different forms: (a) ‘unsealed sources’ (liquid or suspension form) which are administered by injection, infusion or orally (b) ‘sealed sources’ where the material is encapsulated in forms such as ‘seeds’ or wire. These may be temporarily or permanentty attached to, or implanted in, the patient.
Many treatments using radioactive material are given to patients where the prospects of cure or control of their disease is good. However in some cases treatments are given to very ill patients (although not generally where imminent death can be foreseen), and there is always the possibility that a patient may die of an unrelated cause.
WHAT HAPPENS IF A PATIENT DIES WHILE STILL IN A MEDICAL FACILITY? In the rare event that a patient dies within a medical facility after undergoing treatment with radioactive material, the Radiation Safety Officer or delegated physicist should be consulted before any procedures such as laying out or postmortem are commenced and before the body is released for embalming, burial or cremation. The Medical Code of Practice¹ requires that medical facilities have systems in place to ensure that as a consequence of a patient dying with radioactive material above relevant exemption levels still in their body: (a) exposure to radiation of any person handling the body is minimised (b) each temporarily implanted sealed source or radioactive applicator is removed (c) consideration is given as to whether a permanent implant or tissue containing unradioactive material is to be excised (d) the level of activity of a permanent implant or unsealed radioactive material remain the body is calculated and documented (e) where a permanent implant or unsealed radioactive material remains in the written instructions regarding handling and safety are provided to each persohandles the body.
Further information can be found in: ARPANSA Radiation Protection Series No.14.2: Safety Guide for Radiation Protection in Nuclear Medicine (2008). www.arpansa.gov.au/Publications/codes/ rps14_2.cfm ARPANSA Radiation Protection Series No.14.3: Safety Guide for Radiation Protection in Radiotherapy (2008). www.arpansa.gov.au/Publications/codes/ rps14_2.cfm
WHAT HAPPENS IF A PATIENT DIES OUTSIDE A MEDICAL FACILITY? If a patient is released from a hospital or clinic after treatment with radioactive material, the medical facility should have considered the individual’s circumstances and should have provided written instructions about any precautions, in line with ARPANSA’s Radiation Protection Series No.4.² This information should include: • the radioactive material administered, the activity administered and date of administration • name(s) and contact number(s) of the prescribing doctor and/or radiation safety officer or medical physicist, for emergencies or other hospitalisation • the duration of any pertinent radiation safety restrictions. If the patient subsequently dies. this information will be relevant to those who are required to handle the body. Further information or clarification can be sought from the medical specialist or Radiation Safety Officer/physicist from the medical facility.
Post-Mortem Or Embalming For radioactive material remaining in the corpse, it is important to note the difference between external radiation exposure and radioactive contamination. External exposure to penetrating radiation emanating from a radioactive source occurs at a distance from the source (usually short in this context). External radiation may be partially shielded by the corpse itself. Radioactive contamination is associated with actual contact with the radioactive material and spread of the material. and it is analogous to chemical contamination.
¹ ARPANSA Code of Practice: Radiation Protection in the Medical Applications of Ionizing Radiation: RPS 14, www.arpansa.gov.au/Publications/codes/rps14.cfm ² ARPANSA: Radiation Protection Series No.4 Recommendations for the Discharge of Patients Undergoing Treatment with Radioactive Substances (2002) www.arpansa.gov.au/Publications/codes/rps4.cfm
• Reduction of external exposure from either sealed sources or aggregation of unsealed radioactive material in the corpse: As far as practical, the working distance from the sealed source implant site or any organs containing the bulk of unsealed radioactive material should be maximised while dealing with the corpse. If an organ containing radioactive material needs to be handled, suitable tools such as tongs or forceps should be used to maximise the distance of the hands from the radioactive material, and the time spent carrying out the procedure kept as short as possible. • Prevention of Contamination: Sealed sources do not release radioactive material into the body fluids. For unsealed radioactive material, standard precautions similar to those used for infection control should be used, including gloves, face shield, and gown. Most unsealed radioactive material is either taken up by the target organ and/or eliminated by excretion in the first few days of treatment. The most significant post-death risk ofcontamination from radioactive material, such as iodine-I 3 I , is when death has occurred within these first few days and substantial amounts of radioactive material may remain in the body fluids, tissues or organs. Further advice concerning precautionary actions can be obtained from the medical specialist or the Radiation Safety Officer/ physicist where the patient was treated.
Handling of the Coffin No restrictions are normally needed in dealing with the closed coffin following the death of a patient that has been recently released from a hospital after treatment with radioactive material.
Cremation The fate of the radioactive material during cremation depends on the physical and chemical form and whether it has been incorporated into the bone, and these in turn will determine any radiation safety precautions. Where the radioactive treatment involves • unsealed radioactive material that has been incorporated into bone, or • permanently implanted sealed sources encapsulated in metal that survives the combustion process,
Two treatments are noteworthy as examples of the above: (a) Strontium-89 (injection) which may be used to lessen bone pain associated with various cancers, particularly advanced prostate cancer, that has spread to the bone. The strontium-89 will persist in the bone for some months and also in the remains. These patients are in an advanced stage of their disease and death is not uncommon within the first few months after treatment. Strontium-89 has no penetrating radiation component and so is completely shielded in the body until after the cremation process. Precautions should be taken by the crematorium staff when handling the remains to prevent ingestion of radioactive material, contamination of the working area, or cross contamination of the remains of other deceased persons. This should include use of standard protective equipment (such as gloves, face masks and shields, gowns and overshoes) when handling the remains and use of various handling tools where appropriate. Some restrictions may need to be placed on an urn which contains radioactive remains before it can be released from the cemetery to the family or family’s representative. No restrictions are necessary for immediate burial of the remains at the cemetery. The medical facility or the relevant radiation regulatory authority³ should be able to give advice in this area. (b) lodine-125 ‘seeds’ used as a permanent implant in the treatment of some cancers such as early prostate cancer. (A typical implant consists of - 100 tiny metal-encapsulated seeds each a few mm in length.) It is recommended that cremation is not carried out within one year following insertion of iodine-125 seed prostate implants unless the implant is first excised from the body. (After this time interval, the activity of the individual seeds is well below exemption levels). It is worth noting that patients receiving this treatment option are unlikely to die from the disease within the first year.
Where the radioactive treatment involves unsealed radioactive materials which have not been incorporated into the bone of the deceased and which are expelled into the cremation furnace and flue during combustion, the remains will not be radioactive and so do not require handling and storage precautions.
Direct Burial or Mausoleum Entombment No restrictions are normally needed for direct burial or mausoleum entombment following death of a patient recently treated with radioactive material. Further information Management ofRadionuclide Therapy Patients: NCRP No.ISS (2006) www.ncrppublications.org/Reports/155 Information for People Handling Deceased Persons Containing Radiopharmaceuticals: Victorian Department of Health, Radiation Safety www.health.vic.gov.au/environment/ downloads/radiation/guidelines_corpse_ disp.pdf Department of Health, Government of Western Australia: Cremation regulations in Western Australia: Risk assessment requirements for radioactive therapeutic implants and/or radio pharmaceuticals www.health.wa.gov.au/cremations/home /implants.cfm Radiological Council of Western Australia: Radiation Safety Guidelines in the Event of Death of a Patient Following Administration of Radionuclides (April 2010) Radiological Council of Western Australia: Requirements for Cremation of Deceased Patients following Treatment with Radioactive Substances (August 2008, updated June 2009) Environment Protection Authority, Radiation Protection Division, Government of SA: Cremation of Deceased Persons Containing Stronlium-89 and Disposal of Remains
some radioactivity will remain in or amongst the skeletal remains.
above: Centennial Park CEO Bryan Elliott inset: Screenshot of Centennial Park’s mapping system
VACANT GRAVES GO ONLINE AT SOUTH AUSTRALIA’S LARGEST CEMETERY South Australia’s largest cemetery, Centennial Park, has introduced new mapping technology aimed at making it easier for families to find vacant graves and garden memorial sites online. The initiative is similar to popular real estate locator websites realestate.com.au and domain.com.au and is believed to be the first of its kind for an Australian cemetery. Members of the public can navigate their way around the cemetery’s 40-hectare site online to identify which grave and memorial sites are currently for lease. The new mapping system is also designed to assist genealogists and family members to find relatives and research family histories by identifying the locations of existing graves and memorial sites. Centennial Park’s website is at www.centennialpark.org Centennial Park’s Chief Executive Officer, Bryan Elliott, said that the new mapping system would make finding specific graves and memorials easier.
“It’s certainly going to save many people a great deal of walking, whether they are making arrangements for a new grave or memorial site or searching for a longlost loved one,” he said. “We believe our vacant sites locator is an online first for an Australian cemetery. It means grieving family members no longer have to traipse around Centennial Park to find their preferred location for a grave or memorial site. The new mapping system also makes it much easier for South Australians wanting to research their family trees. Searching for a headstone in a large cemetery was once like trying to find a needle in a haystack – difficult and time-consuming. This new system changes all of that. Genealogists or descendants of people who were buried or memorialised here decades ago can now find their final resting places more easily.” The new Burial and Memorial Search function on Centennial Park’s website enables people to pinpoint a grave or memorial within seconds on their home computer. They can then print off a map, visit Centennial Park and quickly find the site.
Since Centennial Park’s establishment in 1936 more than 82,000 burials and 138,000 cremations have been performed, many of which are memorialised within the grounds. Centennial Park’s website already allows people to search for names and be given directions on how to find the right area, but the new facility provides a birds-eye map view with specific sites and “zoom in” and “zoom out” capability for easy location. “Our website attracts around 4000 hits each month, which means there are thousands of South Australians interested in genealogy and searching for family members,” Mr Elliott said. “This new measure helps make that search easier.”
PHOTOGRAPHY BY PETE SANNWALD A Melbourne photographer who has discovered an interest in capturing wonderful images of cemeteries and memorials. Here are a few samples.
74TH FDANZ CONFERENCE DUNEDIN NEW ZEALAND A wonderful conference was presented to delegates with a wide variety of interesting business sessions and networking combined with the ever-popular social events.
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left to right: Mel Blanc’s Headstone, Rodney Dangerfield’s Headstone & Jim Morrison’s Grave
YOUR FINAL WORD: WHAT WILL YOUR HEADSTONE SAY ABOUT YOU? “I told you I was ill!” comedian Spike Milligan quipped from beyond his grave. “Together again” comedian George Burns said in a tribute to his wife and partner in comedy, Gracie Allen, who died over 30 years before him. “...For his mourners will be outcast men, And outcasts always mourn” said poet and playwright, Oscar Wilde, in a silent protest at the society of his times. From the funny to the sentimental, the poetic to the profound – the words on our headstone or memorial are a long-lasting monument to the life we’ve lived. But how many of us have given any real thought to our parting words – or told our family of our wishes? Mr Bryan Elliott, the Chief Executive Officer of South Australia’s largest cemetery Centennial Park, said that because few of us take the time to consider what will be written on our headstone or memorial, the choice is usually left to our surviving family members. A memorial is a dedicated site within a garden cemetery for a person who has been cremated, usually marked with a plaque, which may or may not hold ashes. “A headstone or memorial is a longlasting tribute to a loved one and provides a place where family and friends can go to remember and reflect,” Mr Elliott said. “The wording is an opportunity to summarise their personality, relationships, beliefs and life achievements. For those who did not know that person, the words provide a historical record and some insight into the circumstances and significance of the life they lived.”
Mr Elliott said choosing a memorial or headstone could be difficult for grieving family members, but could offer comfort by providing a meaningful way to preserve their loved one’s memory. “Families are not limited to words alone to tell their loved one’s story,” he said. “Modern technology is increasing the number of choices available in headstone inscriptions. Alongside text, photographs can be incorporated into the design. We encourage people to give some thought to what they’d like to have written on their own memorial plaque. Famous epitaphs have shown us that it can be a great opportunity to have the final say or the last laugh.” Centennial Park’s suggestions for headstone or memorial inscriptions: • Plan ahead by discussing options and preferences with your family so that your headstone inscription will reflect your wishes. • Typical headstone inscriptions include a heading, body copy and line of verse or rhyme. • The heading can be as simple as ‘In memory of’ or may be more elaborate, such as ‘Sleeping with the angels’. • Body copy usually includes the person’s full name (including, for women, their nee name if they were married); the dates of their birth and death; information about their surviving family (spouses, and children and grandchildren); and, possibly personal qualities or a short description of their achievements. • Verses range from a religious or literary quotation to song lyrics or one of the loved one’s well-known sayings. • Memorial plaques at Centennial Park can be personalised to include emblems, family crests, illustrations and photographs.
Other great words from the epitaphs of the famous and lesser known: “There goes the neighbourhood!” Rodney Dangerfield. “That’s all folks!” Comedian and ‘man of a thousand (Looney Tune) voices’, Mel Blanc. “I am ready to meet my Maker. Whether my Maker is prepared for the great ordeal of meeting me is another matter.” Winston Churchill. “Here lies a man named Zeke. Second fastest draw in Cripple Creek.” Anonymous “Step softly. A dream lies buried here.” Anonymous “If anyone at my funeral has a long face, I’ll never speak to him again.” Stan Laurel (Laurel and Hardy) “Tomorrow is the most important thing in life. Comes into us at midnight very clean. It’s perfect when it arrives and it puts itself in our hands. It hopes we’ve learned something from yesterday.” John Wayne. “Here lies the body of Jonathan Blake, Stepped on the gas instead of the brake.” “kata ton daimona eay toy” (True to his own spirit), Jim Morrison “Nature and Nature’s laws lay hid in night: God said, ‘Let Newton be!’ and all was light.” Sir Isaac Newton (written by Alexander Pope) “Good friend for Jesus sake forbeare, To digg the dust encloased heare! Blest be the man that spares thes stones, And curst be he that moves my bones.” William Shakespeare “To Yesterday’s Companionship and Tomorrow’s Reunion.” Rita Hayworth An infamous typo on Elvis Presley’s gravestone reads “Elvis Aaron Presley”. His middle name was actually ‘Aron’.
ICCFA 2011 CONVENTION & EXPOSITION DRAWS RECORD ATTENDANCE STERLING, VA (March 29, 2011)- For the third year in a row, the International Cemetery, Cremation and Funeral Association (ICCFA) Annual Convention & Exposition set new attendance and exhibit records. The 2011 Convention, held March 8-11 in Las Vegas, Nevada, drew 1,976 total attendance and 408 supplier booths, both all-time high figures for the association’s 124-year history. The breakdown for the 2011 attendance numbers is as follows: • Total cemetery, funeral home, crematory and allied business representatives: 898 • 18 percent representing combination cemetery/funeral home operations • 25 percent representing stand-alone cemeteries • 36 percent representing stand-alone funeral homes • 5 percent representing stand-alone pet loss providers • 16 percent “other,” including representatives of stand-alone cremation societies, insurance agents, mortuary school faculty, representatives of industry associations and others
• Spouse/guest registrations: 232 • Press passes and speakers from outside the industry: 13 • Exhibitor and supplier registrations: 83 Attendees classified their positions as follows: Owners: 46 percent Managers: 44 percent Staff: 10 percent Final purchasing authority: 65 percent Make purchasing recommendations: 32 percent No purchasing authority: 3 percent The Convention hosted 163 international attendees and exhibitors representing 22 countries outside of the United States. Attendees rated the event highly, with 88 percent indicating their overall Convention experience was “excellent” or “very good” and 85 percent indicating they “definitely” or “probably” will return for the ICCFA 2012 Convention, March 19-22 in Las Vegas, Nevada.
Exhibitors rated the overall Exposition an average of 8 on a scale of 1 to 10. Asked about their plans for the 2012 Convention & Exposition, March 19-22 at Mandalay Bay in Las Vegas, Nevada, 87 percent indicated they “definitely” planned to exhibit, 10 percent were undecided and only 3 percent indicated they did not plan to exhibit. Founded in 1887, the ICCFA is the only international trade association representing all segments of the cemetery, cremation, funeral and memorialization profession. Its membership is composed of more than 7,500 cemeteries, funeral homes, crematories, memorial designers and related businesses worldwide.
® INTERNATIONAL CEMETERY, CREMATION AND FUNERAL ASSOCIATION
acca member directory - part one Member Directory part one Ordinary Members: Next edition will list all Corporate Members, Affiliate Members and Associate Members. Please ensure all details are correct and notify changes to the Secretariat if applicable. In future editions members will be able to promote their goods /services (for a small charge) through this directory. Australian Capital Territory Canberra Public Cemeteries
Address: Administration Building Gungahlin Cemetery, Sandford Street Mitchell ACT 2911 Phone: 02 6207 1622 Fax: 02 6207 1624 Email: email@example.com Website: www.canberracemeteries.com.au
Norwood Park Limited
Address: PO Box 18 Dickson, ACT 2602 Phone: 02 6241-3177 Fax: 02 6241-7649 Email: firstname.lastname@example.org Website:
New South Wales Arakoon Cemetery
Address: Lighthouse Road Arakoon, NSW 2431 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: email@example.com Website:
Address: Cemetery Road Bellbrook, NSW 2440 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: firstname.lastname@example.org Website:
Broulee Memorial Gardens
Address: 195 Broulee Road Broulee, NSW 2537 Phone: 02 4471 5867 Fax: 02 4471 6424 Email: email@example.com Website:
Independent Cemetery Rookwood
Address: Carrington Street Bulli, NSW, 2516 2516 Phone: 02 4272 4404 Fax: 02 4271 7535 Email: firstname.lastname@example.org Website:
Address: Paton Street, Rookwood Lidcome, NSW 2141 Phone: 02 9749 1744 Fax: 02 9749 1291 Email: email@example.com Website:
Castlebrook Memorial Park
Innes Gardens Memorial Park
Address: Windsor Road Rouse Hill, NSW 2155 Phone: 02 9629 1477 Fax: 02 9629 1799 Email: firstname.lastname@example.org Website: www.invocare.com.au
Address: Philip Charley Drive Port Macquarie, NSW 2444 Phone: 02 6581 8777 Fax: 02 6581 8766 Email: email@example.com Website:
East Kempsey Cemetery
Jewish Cemetery Trust Necropolis
Address: Cnr Naiooka, Bloomfield and Hill Streets Kempsey, NSW 2440 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: firstname.lastname@example.org Website:
Address: Rookwood Cemetery Lidcombe, NSW 2141 Phone: 02 9369 1767 Fax: 02 9369 1787 Email: email@example.com Website:
Eastern Suburbs Memorial Park
Address: 12 Military Road Matraville, NSW 2042 Phone: 02 9661 5655 Fax: 02 9311 3654 Email: firstname.lastname@example.org Website:
Address: Off Stuarts Point Road Stuarts Point, NSW 2441 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: email@example.com Website:
Lake Macquarie Memorial Park
Address: Euroka Road Euroka, NSW 2440 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: firstname.lastname@example.org Website:
Address: 47 Cessnock Road Ryhope, NSW 2283 Phone: 02 4950 5727 Fax: 02 4950 4543 Email: email@example.com Website: www.invocare.com.au
Forest Lawn Memorial Park
Lakeside Memorial Park
Address: Camden Valley Way Leppington, NSW 2179 Phone: 02 9606 5822 Fax: 02 9606 6348 Email: firstname.lastname@example.org Website: www.invocare.com.au
Address: 230 Kanahooka Road Dapto, NSW 2530 Phone: 02 4261 1200 Fax: 02 4261 5860 Email: email@example.com Website: www.invocare.com.au
Lincoln Grove Memorial Gardens & Crematorium
Address: 15-33 Great North Road Frederickton, NSW 2440 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: firstname.lastname@example.org Website:
Frenchs Forest Bushland Cemetery
Address: 1 Hakea Avenue Davidson, NSW 2085 Phone: 02 9451 62404 Fax: 02 9452 1395 Email: email@example.com Website:
Address: Cemetery Road Helensburgh, NSW 2508 Phone: 02 4272 4404 Fax: 02 4271 7535 Email: firstname.lastname@example.org Website:
Address: 45 Gunnedah Road Tamworth, NSW 2340 Phone: 02 6765 3999 Fax: 02 6762 0484 Email: email@example.com Website:
Liverpool General Cemetery
Address: PO Box 4676 Casula Mall, NSW 2170 Phone: 02 9602 0344 Fax: 02 9602 3621 Email: firstname.lastname@example.org Website: www.liverpoolcemetery.com.au
Macquarie Park Cemetery & Crematorium
Address: Cnr Delhi & Plassey Road North Ryde, NSW 2113 Phone: 02 9805 0499 Fax: 02 9887 3320 Email: email@example.com Website:
Manning Great Lakes Memorial Gardens
Scarborough / Wombarra Cemetery
Wollongong Lawn Cemetery
Address: PO Box 930 Taree, NSW 2430 Phone: 02 6551 3589 Fax: 02 6551 0718 Email: firstname.lastname@example.org Website:
Address: Lawrence Hargrave Drive Wombarra, NSW 2515 Phone: 02 4272 4404 Fax: 02 4271 7535 Email: email@example.com Website:
Address: Wyllie Road Kembla Grange, NSW 2526 Phone: 02 4272 4404 Fax: 02 4271 7535 Email: firstname.lastname@example.org Website:
Newcastle Memorial Park
Shoalhaven City Council’s Bereavement Services
Address: 176 Anderson Drive Beresfield, NSW 2322 Phone: 02 4966 3233 Fax: 02 4964 1166 Email: email@example.com Website: www.invocare.com.au
Norfolk Island Cemetery
Address: Kingston Norfolk Island, NSW 2899 Phone: 06 7232 4198 Fax: 06 7232 3008 Email: firstname.lastname@example.org Website:
Northern Suburbs Memorial Gardens & Crematorium
Address: 349 Worrigee Road Worrigee NSW 2540 Phone: 02 4421 6355 Fax: 02 4429 5951 Email: email@example.com Website:
Sydney Catholic Lawn Cemetery
Address: 230 – 260 Western Road Kemps Creek, NSW 2170 Phone: 02 878 44839 Fax: 02 9821 3758 Email: firstname.lastname@example.org Website:
Toms Gully Cemetery
Address: 199 Delhi Road North Ryde, NSW 2113 Phone: 02 9887 2033 Fax: 02 9888 6394 Email: email@example.com Website: www.invocare.com.au
Address: 159 Toms Gully Road Via Kempsey, NSW 2440 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: firstname.lastname@example.org Website:
Pinegrove Memorial Park
Tweed Heads Memorial Gardens
Address: Kington Street Minchinbury, NSW 2770 Phone: 02 9625 8066 Fax: 02 9675 2296 Email: Website: www.invocare.com.au
Address: Sunshine Avenue, Tweed Heads South Tweed Heads, NSW 2485 Phone: 07 5524 2428 Fax: 07 5524 3084 Email: email@example.com Website: www.invocare.com.au
Rookwood Memorial Garden and Crematorium
Address: Memorial Avenue, Rookwood Necropolis Rookwood, NSW 2141 Phone: 02 9746 8945 Fax: 02 9764 3270 Email: firstname.lastname@example.org Website: www.invocare.com.au
Sandgate Cemetery & Crematorium
Address: 116 Maitland Rd Sandgate, NSW 2304 Phone: 02 4968 3602 Fax: 02 4968 1100 Email: email@example.com Website:
Sapphire City Crematorium
Address: 129 Grey Street Glen Innes, NSW 2370 Phone: 02 6732 5911 Fax: 02 6722 2566 Email: firstname.lastname@example.org Website:
Address: Saint Thomas Street Bronte, NSW 2024 Phone: 02 9665 4938 Fax: 02 9665 4785 Email: email@example.com Website:
West Kempsey Cemetery
Address: Broughton Street West Kempsey, NSW 2440 Phone: 02 6566 3200 Fax: 02 6566 3225 Email: firstname.lastname@example.org Website:
Address: Cnr Kenny & Swan Streets Wollongong, NSW 2500 Phone: 02 4272 4404 Fax: 02 4271 7535 Email: email@example.com Website:
Wollongong City Memorial Gardens
Address: Berkeley Road Wunanderra, NSW 2526 Phone: 02 4272 4404 Fax: 02 4271 7535 Email: firstname.lastname@example.org Website:
Thorak Regional Cemetery
Address: Phone: Fax: Email: Website:
Deloraine Road Berrimah, NT 0801 08 8930 0583 08 8981 8415
Queensland Albany Creek Memorial Park
Address: 400 Albany Creek Road Bridgeman Downs, QLD 4035 Phone: 07 3263 3033 Fax: 07 3263 1042 Email: email@example.com Website: www.invocare.com.au
Address: Phone: Fax: Email: Website:
Zipf’s Road Alberton, QLD 4207 07 55816640 07 5581 6005
Allambe Memorial Park
Address: Nerang - Broadbeach Road Nerang, QLD 4211 Phone: 07 5578 1699 Fax: 07 5596 1191 Email: firstname.lastname@example.org Website: www.invocare.com.au
Bayside Gardens Crematorium Leslie G. Ross Funerals
Address: Nikenbah, QLD 4655 Phone: 07 4124 7511 Fax: 07 4124 7599 Email: email@example.com Website:
Address: Phone: Fax: Email: Website:
Brigade Road Beenleigh, QLD 4207 07 55816640 07 5581 6005
Bundaberg Crematorium & Memorial Park
Address: PO Box 768 BUNDABERG QLD 4670 Phone: 07 4151 3357 Fax: 07 4155 2517 Email: firstname.lastname@example.org Website:
acca member directory - part one Centenary Memorial Gardens
Address: PO Box 363 Sumner Park, QLD 4074 Phone: 07 3271 1222 Fax: 07 3271 3533 Email: email@example.com Website:
Address: Phone: Fax: Email: Website:
Address: Phone: Fax: Email: Website:
Herseâ€™s Road Eagleby, QLD 4207 07 55816640 07 5581 6005
Lower Coomera Cemetery
Address: Phone: Fax: Email: Website:
Dreamworld Parkway Coomera, QLD 4209 07 55816640 07 5581 6005
Maryborough Crematorium Pty Ltd
Address: 140 Adelaide Street Maryborough, QLD 4650 Phone: 07 4121 4183 Fax: 07 4123 2183 Email: firstname.lastname@example.org Website:
Mount Thompson Memorial Gardens
Address: 373 Nursery Road Holland Park Mount Gravatt, QLD 4121 Phone: 07 3349 2001 Fax: 07 3349 2068 Email: email@example.com Website: www.invocare.com.au
Address: Phone: Fax: Email: Website:
Mudgeeraba Road Mudgeeraba, QLD 4213 07 55816640 07 5581 6005
Address: Phone: Fax: Email: Website:
Mylor Street Nerang, QLD 4211 07 55816640 07 5581 6005
Address: 21 Quinns Hill Road West Stapylton, QLD 4207 Phone: 07 3807 4444 Fax: 07 3807 5353 Email: firstname.lastname@example.org Website:
Melia Court Southport, QLD 4215 07 55816640 07 5581 6005
Toowoomba Garden of Remembrances & Crematorium
Address: Phone: Fax: Email: Website:
1001 Ruthven Street Toowoomba, QLD 4352 07 4635 4866 07 4635 4785
Address: PO BOX 3021 Village Fair Toowoomba QLD 1350 Phone: Fax: Email: Website:
Upper Coomera Cemetery
Address: Phone: Fax: Email: Website:
Pacific Highway Pimpama, QLD 4209 07 55816640 07 5581 6005
Address: Port Road (cnr High Street) Cheltenham, SA 5014 Phone: 08 8139 7400 Fax: 08 8139 7444 Email: email@example.com Website:
Drumminor Gardens Cemetery
Address: 61 Golden Grove Road Ridgehaven SA 5097 Phone: 08 8396 6451 Fax: 08 8265 6045 Email: firstname.lastname@example.org Website: www.harrisonfunerals.com.au
Enfield Memorial Park
Address: Browning Street Clearview, SA 5085 Phone: 08 8139 7400 Fax: 08 8139 7444 Email: email@example.com Website:
North Road Cemetery
Toowoomba Regional Council
Saville Road Upper Coomera, QLD 4209 07 55816640 07 5581 6005
Woongarra (North Queensland Crematorium)
Address: Bruce Highway Julago, QLD 4816 Phone: 07 4778 1476 Fax: 07 4778 1684 Email: firstname.lastname@example.org Website:
South Australia Carinya Gardens Cemetery
Newhaven Funerals Pty Ltd
Address: Phone: Fax: Email: Website:
Address: Phone: Fax: Email: Website:
Queen Street Southport, QLD 4215 07 55816640 07 5581 6005
Address: Cnr White & Grant Avenues Mount Gambier, SA 5290 Phone: 08 8725 3099 Fax: 08 8725 9042 Email: email@example.com Website:
Address: 760 Goodwood Road Pasadema, SA 5042 Phone: 08 8275 2217 Fax: 08 8275 2266 Email: firstname.lastname@example.org Website:
Address: 1 Cemetery Avenue Nailsworth, SA 5083 Phone: 08 8344 1051 Fax: 08 8344 8545 Email: email@example.com Website:
Salisbury Memorial Park
Address: PO Box 8 Salisbury, SA 5108 Phone: 08 8406 8386 Fax: 08 8281 5466 Email: firstname.lastname@example.org Website:
Smithfield Memorial Park
Address: Phone: Fax: Email: Website:
Smith Road Evanston South, SA 5116 08 8139 7400 08 8139 7444
West Coast Memorial Park
Address: Flinders Highway Port Lincoln, SA 5606 Phone: 08 8684 2001 Fax: 08 8684 2072 Email: email@example.com Website:
West Terrace Cemetery
Address: Phone: Fax: Email: Website:
161 West Terrace Adelaide, SA 5000 08 8139 7400 08 8139 7444
Tasmania Launceston City Council Carr Villa Memorial Park
Address: 36 Nunamina Avenue, Kings Meadows, Launceston Phone: 03 6323 3600 Fax: Email: firstname.lastname@example.org Website: www.launceston.tas.gov.au
Address: “The Cottage” Queens Walk Cornelian Bay, TAS 7008 Phone: 03 6278 1244 Fax: 03 6278 1245 Email: email@example.com Website: www.millingtons.com.au
Vincent Funeral Services Pty Ltd
Address: 113 Bass Highway, Parklands Burnie, TAS 7320 Phone: 03 6431 9911 Fax: 03 6431 9054 Email: firstname.lastname@example.org Website:
Victoria Altona Memorial Park
Address: PO Box 83 Altona North, VIC 3025 Phone: 03 9314 7822 Fax: 03 9314 0786 Email: email@example.com Website:
Andersons Creek Cemetery Trust
Address: Cnr Blair & Brackenbury Streets Warrandyte, VIC 3113 Phone: 03 9844 3850 Fax: 03 9844 3180 Email: firstname.lastname@example.org Website:
Ballaarat General Cemetery
Address: Lydiard Street North Ballarat, VIC 3350 Phone: 03 5332 1469 Fax: 03 5333 5869 Email: email@example.com Website: www.ballarat.vic.gov.au
Barrabool Hills Cemetery
Address: Cnr Barrabool and Scenic Roads Highton, VIC 3216 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: firstname.lastname@example.org Website: www.gct.net.au
Bendigo Cemeteries Trust
Address: PO Box 268 Eaglehawk, VIC 3556 Phone: 03 5446 1566 Fax: 03 5446 9958 Email: email@example.com Website: www.bencemtrust.com.au
Box Hill Cemetery Mausoleum Complex
Geelong Eastern Cemetery
Address: 395 Middleborough Road Box Hill, VIC 3128 Phone: 03 9890 1299 Fax: 03 9890 4686 Email: firstname.lastname@example.org Website:
Address: 141 Ormond Rd East Geelong, VIC 3219 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Bunurong Memorial Park
Geelong Memorial Park & Crematorium
Address: 790 Frankston Dandenong Road Dandenong South, VIC 3175 Phone: 03 9788 9488 Fax: 03 9788 9400 Email: firstname.lastname@example.org Website:
Address: Burvilles Road Mt Duneed, VIC 3216 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Cheltenham Memorial Park
Geelong Western Cemetery
Address: Wangara Road Cheltenham, VIC 3192 Phone: 03 9583 5814 Fax: 03 9583 1761 Email: firstname.lastname@example.org Website:
Address: 95 Minerva Road Geelong West, VIC 3218 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Cheltenham Pioneer Cemetery
Greater Metropolitan Cemeteries Trust (GMCT)
Address: Charman Road Cheltenham, VIC 3192 Phone: 03 9788 9488 Fax: 03 9788 9400 Email: firstname.lastname@example.org Website:
Coburg Pine Ridge Cemetery
Address: Bell Street Preston, VIC 3072 Phone: 03 9355 3100 Fax: 03 9355 3111 Email: email@example.com Website: www.fcmp.com.au
Address: Kirkham Rd Dandenong, VIC 3175 Phone: 03 8558 8278 Fax: 03 9548 1902 Email: firstname.lastname@example.org Website: www.necropolis.com.au
Address: Oakden Road Drysdale, VIC 3222 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Fawkner Memorial Park
Address: 1187 Sydney Road Fawkner, VIC 3060 Phone: 03 9355 3100 Fax: 03 9355 3111 Email: firstname.lastname@example.org Website: www.fcmp.com.au
Flinders Memorial Park
Address: Forest Road Lara South, VIC 3212 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Address: PO Box 42 Fawkner, VIC 3060 Phone: 03 9355 3100 Fax: Email: firstname.lastname@example.org Website: www.gmct.com.au
Address: Church Street Grovedale, VIC 3216 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Address: Cnr Cemetery Road and Ely Court Keilor East, VIC 3042 Phone: 03 9331 5926 Fax: 03 9331 5923 Email: firstname.lastname@example.org Website:
Address: Kensington Road Leopold, VIC 3224 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Maldon General Cemetery Trust
Address: PO Box 125 Maldon, Vic 3463 Phone: 03 5474 1312 Fax: 03 5475 2903 Email: firstname.lastname@example.org Website:
Melbourne General Cemetery
Address: PO Box 7 Parkville, VIC 3052 Phone: 03 9349 3014 Fax: 03 9349 2340 Email: email@example.com Website: necropolis.net.au/melbournegeneral/
acca member directory- part one Mt Duneed Cemetery
Address: Williams Road (adjacent to Primary School) Mt Duneed, VIC 3216 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: firstname.lastname@example.org Website: www.gct.net.au
Address: Mason Street Wangaratta, VIC 3677 Phone: 03 5721 3698 or 0419 879 499 Fax: 03 5721 9526 Email: email@example.com Website:
Address: Memorial Drive Kalgoorlie, WA 6433 Phone: 08 9091 1693 Fax: 08 9091 1693 Email: firstname.lastname@example.org Website:
Werribee Public Cemetery
Address: Smythe Street Portarlington, VIC 3223 Phone: 03 5221 1077 Fax: 03 5221 7031 Email: email@example.com Website: www.gct.net.au
Address: Cnr Cemetery Rd & Railway Ave Werribee, VIC 3030 Phone: 03 9742 8123 Fax: 03 9741 6576 Email: Kevin.firstname.lastname@example.org Website:
Address: Railway Road Karrakatta, WA 6010 Phone: 08 9383 5200 Fax: 08 9384 9273 Email: email@example.com Website:
Southern Metropolitan Cemeteries Trust (SMCT)
Living Years Pty Ltd
Address: Princes Hwy Springvale, VIC 3171 Phone: 03 8558 8205 Fax: Email: Website:
Springvale Botanical Cemetery
Address: PO Box 1159 RMDC Clayton, VIC 3169 Phone: 03 8558 8278 Fax: 03 9548 1902 Email: firstname.lastname@example.org Website: www.necropolis.com.au
St. Kilda Cemetery
Address: Dandenong Road St Kilda East, VIC 3183 Phone: 03 9349 3014 Fax: 03 9349 2340 Email: email@example.com Website: necropolis.net.au/stkilda/
Address: 263 Foote Street Templestowe, VIC 3106 Phone: 03 9846 6569 Fax: 03 9846 1741 Email: firstname.lastname@example.org Website:
Trafalgar Public Cemetery
Address: Cemetery Road Trafalgar East, VIC 3824 Phone: 03 5633 2282 Fax: 03 5633 2736 Email: email@example.com Website:
Truganina Public Cemetery
Address: Woods Rd Truganina Werribee, VIC 3030 Phone: 03 9742 8123 Fax: 03 9741 6576 Email: firstname.lastname@example.org Website:
Address: Kambalda Road Boulder, WA 6432 Phone: 08 9091 1693 Fax: 08 9091 1693 Email: email@example.com Website:
Bunbury Cemetery & Crematorium
Address: Hales Street Bunbury, WA 6230 Phone: 08 9721 3191 Fax: 08 9791 3832 Email: firstname.lastname@example.org Website:
Address: Cnr Leach Hwy & Carrington Street Palmyra, WA 6157 Phone: 08 9319 0400 Fax: 08 9339 8992 Email: email@example.com Website:
Geraldton Cemetery Board
Address: 130 Eastward Road Geraldton, WA 6530 Phone: 08 9921 2707 Fax: 08 9964 7312 Email: firstname.lastname@example.org Website:
Address: Memorial Drive Kalgoorlie, WA 6430 Phone: 08 9091 1693 Fax: 08 9091 1693 Email: email@example.com Website:
Address: Kalamunda Road South Guildford, WA 6055 Phone: 08 9307 0300 Fax: 08 9401 3144 Email: firstname.lastname@example.org Website:
Address: Phone: Fax: Email: Website:
PO Box 1173 Osborne Park, WA 6916 08 9444 3224 08 9388 0611
Address: Myles Road Swan View, WA 6056 Phone: 08 9307 0300 Fax: 08 9401 3144 Email: email@example.com Website:
Pinnaroo Valley Memorial Park
Address: Whitfords Avenue Padbury, WA 6025 Phone: 08 9307 0300 Fax: 08 9401 3144 Email: firstname.lastname@example.org Website:
Rockingham Regional Memorial Park
Address: Miller Road Baldivis, WA 6171 Phone: 08 9319 0400 Fax: 08 9339 8992 Email: email@example.com Website:
Shire of Busselton
Address: Locked Bag 1 Busselton WA 6280 Phone: 08 9781 0439 Fax: 08 9752 1958 Email: firstname.lastname@example.org Website: www.busselton.wa.gov.au
will your business systems stand the test of time? The Enabling Cemetery Enterprise Management Solution (CEMS) is a fully-integrated relationship and financial management solution which provides a single, organisational-wide view of all business operations specifically designed for the cemetery and crematorium industries. enabling cemetery enterprise management solution Fully-integrated back-end: finance, accounts, database management, statutory and financial reporting.
funeral directors Bookings, Orders/Invoicing, Communications
cremated remains Deceased Details, Booking, Location Management, Tracking
Family Relationships, Deceased Details, Bookings, Orders/Invoicing, Communications
Burial/Cremation, Event Management, Memorial Sales, Pre-Need Bookings
works management Incident Tracking, Risk Register, Location Management – WRA’s
“The CEMS solution generates a true benefit for the future, where the reporting functions allow us to report on sales and historical trends, as well as tracking all the attributes and interactions associated with any particular relationship.” Russ Allison Southern Metropolitian Cemetery Trust
Sales/valuation, Attribute Tracking, Positions/Deceased, Tenure Management
key benefits of solution: • Sensitive and understanding approach to people and relationship management • Single platform (Sage Accpac ERP and CRM) from which to manage all aspects of cemetery and crematorium management • No need to manage and maintain multiple databases and silos of information • Ease of use and access to data • Reduced risk based on records management, data security, no need for double entry of information, ability to report with ease • Solid, proven technology platform with a clear and industry-leading roadmap • Reporting across all areas of the business • Ability to meet all Government Statutory reporting requirements.
If you missed us at the ACCA conference please contact us on 1800 enabling – 1800 362 254 (Australia) www.enabling.net/cems
26 YEARS OF AUSTRALIAN INNOVATION
New Improved On Line Ordering * * * * * *
Completely redesigned safe and reliable interface; Secure Username and Password; Full colour layouts; Complete design flexibility; Real time layouts to aid sales process; Increase end customer satisfaction while decreasing costly administration expenses.
Woodgrain Plaques * * * *
Sculptured woodgrain edge; Natural looking finish; Perfect for bush gardens or Natural Burial settings; Range of sizes available.
Phoenix Foundry 44 Duke Street, PO Box 5 Uralla NSW 2358 TEL 1800 806 064 OR +61 2 6778 4803 FAX +61 2 6778 5069 EMAIL email@example.com www.phoenixfoundry.com.au